CHAPTER-I

COMPANY PROFILE

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Larsen & Toubro Limited (L&T)

It is an Indian multinationalconglomerate company headquartered in Mumbai, India. The company has four main business sectors: technology, engineering, construction and manufacturing. L&T has an international presence, with a global spread of offices and factories, further supplemented by a comprehensive marketing and distribution network. The firm has more than 60 units in some 25 countries. Domestic business within India dominates, but the company is steadily growing its global operations with a focus on China and the Middle East.

History
The company was founded in Mumbai in 1938 by two Danish engineers, Henning HolckLarsen and SorenKristian Toubro. The first office was reportedly so small that only one of the partners could use it at a time. It was initially involved with importing heavy machinery from Europe. Pre-Independence The company started off as a representative of Danish manufacturers of dairy equipment. However, with the start of the Second World War in 1939 and the resulting restriction on imports, the partners started a small workshop to undertake jobs and provide service facilities. Germany's invasion of Denmark in 1940 stopped supplies of Danish products. This crisis forced the partners to start manufacturing dairy equipment indigenously. These products proved to be a success, and L&T came to be recognized as a reliable manufacturer with high standards. The war-time need to repair and refit ships offered L&T an opportunity, and led to the formation of a new company, Hilda Ltd., to handle these operations. L&T also started two repair and fabrication shops signaling the expansion of the company. The sudden

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internment of German engineers in India (due to suspicions caused by the War), who were to put up a soda ash plant for the Tata, gave L&T a chance to enter the field of installation. In 1944, ECC was incorporated by the partners; the company at this time was focused on construction projects (Presently, ECC is the construction division of L&T). Around then, L&T decided to build a portfolio of foreign collaborations. By 1945, the Company represented British manufacturers of equipment used to manufacture products such as hydrogenated oils, biscuits, soaps and glass. In 1945, the company signed an agreement with Caterpillar Tractor Company, USA, for marketing earth moving equipment. At the end of the war, large numbers of war-surplus Caterpillar equipment were available at attractive prices, but the finances required were beyond the capacity of the partners. This prompted them to raise additional equity capital, and on 7th February 1946, Larsen & Toubro Private Limited was born. Post-Independence Independence and the subsequent demand for technology and expertise offered L&T the opportunity to consolidate and expand. Offices were set up in Kolkata (Calcutta), Chennai (Madras) and New Delhi. In 1948, fifty-five acres of undeveloped marsh and jungle was acquired in Powai, Mumbai. That uninhabitable swamp is presently a manufacturing landmark. In December 1950, L&T became a Public Company with a paid-up capital of Rs.2 million. The sales turnover in that year was Rs.10.9 million. Notable orders executed by the Company during this period included the Amul Dairy at Anand and Blast Furnaces at Rourkela Steel Plant. With the successful completion of these jobs, L&T emerged as the largest erection contractor in the country. In 1956, a major part of the company's Mumbai office moved to ICI House in Ballard Estate, Mumbai; which would later be purchased by the company and renamed as L&T House, its present Corporate Office. The sixties were also a decade of rapid growth for the company,
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and witnessed the formation of many new ventures: UTMAL (set up in 1960), Audco India Limited (1961), Eutectic Welding Alloys (1962) and TENGL (1963). In 1976, Holck-Larsen was awarded the Magsaysay Award for International Understanding in recognition of his contribution to India's industrial development. He retired as Chairman in 1978.

Engineering and Construction Projects

L&Ts engineering and construction track record consists of implementation of turnkey projects in major core and infrastructure sectors of the Indian industry. L&T has formed a joint venture with Sapura Crest Petroleum Berhad, Malaysia for providing services to offshore construction industry worldwide. The joint venture will own and operate the LTS 3000, a Heavy Lift cum Pipelay Vessel. L&T has more than 38000 employees in India

L&T Power
L&T has set up an organization focused on opportunities in coal-based, gas-based and nuclear power projects. This business provides turnkey solutions for setting up utility power plants, co-generation and captive power plants on EPC basis. It also provides power plant engineering services through L&T Sargent & Lundy, a joint venture of L&T and Sargent & Lundy, USA. L&T has formed two joint ventures with Mitsubishi Heavy Industries, Japan to manufacture super critical boilers and steam turbine generators. In 2008-09, significant progress was made in setting up manufacturing facilities for super critical boilers and turbines at Hazira, on India's west coast. L&T has also signed a technical collaboration with Clyde Bergemann for electrostatic precipitators, a crucial BOP item in coal based thermal power plants..

Heavy engineering
L&T is acknowledged as one of the top five fabrication companies in the world. The Heavy engineering division manufactures and supplies custom designed and engineered critical

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equipment and systems to the needs of core-sector industries and the defense sector. It is the preferred supplier of equipment for a select range of products, globally. L&T has a shipyard capable of constructing vessels of up to 150 meters long and displacement of 20000 tones at its heavy engineering complex at Hazira. The shipyard is geared up to take up construction of niche vessels such as specialized Heavy lift Cargo Vessels, CNG carriers, Chemical tankers, defense &para military vessels and other role specific vessels. Construction of specialized mid-size vessels is being undertaken and capacity is being augmented by additional infrastructure such as ship lift system and additional outfitting workshops to extend the activities to ship repairs. The focus will be on construction of commercial vessels, warships for the navy and the coast guard.

Construction
ECC Engineering, Construction & Contracts Division of L&T is the major contributor of L&T's share market. Currently, it is also listed as Indias largest construction organization. L&T covers varied disciplines of construction civil, mechanical, electrical and instrumentation. The design wing of L&T ECC is called EDRC (Engineering Design and Research Centre). EDRC provides consultancy, design and total engineering solutions to customers. It carries out basic and detailed design for both residential and commercial projects. L&T has expanded its focus to the Middle East, South East Asia, Russia, CIS, Mauritius, African and SAARC countries. It also has keen interest in the markets of Indian Ocean rim countries, Africa and Latin America.

Electrical and electronics

L&T is an international manufacturer of a wide range of electrical and electronic products and systems. L&T also manufactures custom-engineered switchboards for industrial sectors like power, refineries, petrochemicals and cement. In the electronic segment, L&T offers a
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range of meters and provides control and automation systems for industries. Medical equipment and systems manufactured by L&T include advanced ultrasound scanners and patient monitoring systems, ESUs, Syringe pumps, Defibrillators, Ventilators, Anesthesia machines.

Machinery and industrial products

L&T manufactures markets and provides service support for critical construction and mining machinery surface miners, hydraulic excavators, aggregate crushers, loader backhoes and vibratory compactors; supplies a wide range of rubber processing machinery and injection molding machines; and manufactures and markets industrial valves and allied products and a range of sophisticated application-engineered welding alloys.

Restructuring
In January 2011, it was reported that the company will be restructured into nine virtual companies. Each will be called an independent company, and will have a CEO, CFO and HR head, its own profit and loss account, and a board of directors with at least three independent directors. Each board will not have any legal or statutory standing, but will merely advise management. This is similar in organization to the Mitsubishi Group with which L&T has close partnerships. The nine virtual companies comprise power, hydrocarbon, machinery and industrial products, switchgear, heavy engineering, infrastructure, building and factories, metals and minerals, and electrical businesses.

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L&T Institute of Technology

Main Building L&T Institute of Technology (LTIT) is a diploma polytechnic college in India. It is located in Powai, a suburb of Mumbai. It is run & managed by Larsen & Toubro, Affiliated to MSBTE and Approved by AICTE and offer courses leading to undergraduate (Bachelor) degrees in Engineering. It is one of the most reputed engineering colleges in Maharashtra. The Institute has its own building with over 5000 sq. mts. built up area. It accommodates a complete mechanical workshop, drawing hall, audio-visual room, library, administrative wing, well-equipped laboratories, classrooms and also a playground. Mr. A.M. Naik was also awarded the Padma Bhushan by the President of India in 2009.

Achievements of L&T
L&T's signature of excellence is evident on:

India's first indigenous hydrocracker reactor Oil and gas platform projects executed to global benchmarks The world's largest continuous catalyst regeneration reactor The simultaneous execution of clean fuel projects at eight refineries around India The world's biggest fluid catalytic cracking regenerator The world's longest product splitter Asia's highest viaduct - built for the Konkan Railway The world's longest LPG pipeline The world's longest cross country conveyor Building an international class football stadium in 260 days The world's largest coal gasifier made in India and exported to China The worlds biggest EO reactor for a petrochemical complex in the Gulf The worlds largest FCC regenerator for a refinery Asias highest viaduct The worlds longest coal conveyor L&T played a critical role in building Indias first nuclear powered submarine
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Corporate Social Responsibility

Beyond the corporate objectives of achieving growth and profitability, L&T is conscious of its larger social obligations. The Company's efforts have been widely recognized. 1. Community Welfare 2. Disaster Relief 3. Education 4. Employee Welfare 5. Energy 6. Environment 7. Healthcare 8. Vocational Training 9. Water 10. Women The L&T is emerging as one of the strong players in development and construction of Metro rail systems, airports expansion and modernizationand ports up-gradation through JV route. LATEST AWARDS AND RECOGNITION: MAJOR AWARDS RECEIVED BY L&T IN 2011 Mr. A.M. Naik, CMD, was ranked the Best CEO in the Industrials segment in AsiaMr. A.M. Naik, CMD, L&T, was ranked the Best CEO in the Industrials segment in Asia in the All Asia (excluding Japan) Investor Relations Perception Study conducted by the prestigious Institutional Investor magazine. (July 14, 2011) Mr. Y.M. Deosthalee, L&T CFO, wins Indias Best CFO Award Mr. Y.M. Deosthalee, L&T s Chief Financial Officer and Member of the Board, won the award for Indias Best CFO in the annual survey organised by the leading business publication Business Today and Yes Bank. (July 4, 2011) L&T Ranks Among Top Three Most Attractive Employers L&T was ranked among the top three in an online research carried out by HR services company, Ma FoiRandstad. The award recognises the countrys best corporate houses to work for among 150 of the largest employers, based on the opinion of over 10,000 potential, as well as, employed workforce in India. (June 29, 2011) L&T Ranked Among Top 5 Thought Leader Brands in India L&T was ranked among the Top 5 in an Index of Thought Leaders in India published by a London-based communications agency. In the Index, L&T ranks higher than several global
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brands. The research was conducted by research consultancy firm GlobeScan for the Index of Thought Leaders 2011. (June 24, 2011) L&T wins Green Business Leadership Award L&Ts sustainability practices won another accolade as it bagged the Financial Express-EVI Green Business Leadership Award for 2010-11 in the large corporate (engineering) segment. The event was organised jointly by The Financial Express and Emergent Ventures India an integrated climate change and clean energy firm. (June 7, 2011) L&T wins Frost & Sullivan Award for Excellence in Green Manufacturing L&Ts Powai Manufacturing Facility and its green manufacturing practices won accolades at the Frost & Sullivan Green Manufacturing Excellence Awards 2011 in Mumbai on 29th April. L&T won the award in the highest category of Overall Leaders, for its accomplishments in the large enterprise segment. (May 02, 2011) L&Ts CSR Honoured with Golden Peacock Award 2011 L&Ts Corporate Social initiatives (CSI) were yet again acknowledged and applauded this time with the prestigious Golden Peacock Global CSR Award 2011. L&T was selected in the category of Top Performer Award for its accomplishment in the large enterprisesegment. The award honours the Companys commitment towards community welfare and social development. (April 30, 2011) L&T Monthly Income Plan bags 5 Star Ranking from ICRA The L&T Monthly Income Plan (MIP) has bagged the coveted 5 Star Ranking from ICRA, and was awarded the ICRA Mutual Fund Award 2011. L&T Mutual Fund won this award against stiff competition with some of Indias largest AMCs, proving its fund management expertise. (March 25, 2011) L&T CMD Profiled in the Book on Business Leaders Who Are Driving Change L&Ts Chairman & Managing Director, Mr. A. M. Naik, was featured among an elite group of business leaders who are giving thrust, direction and momentum to the process of change that is transforming Indias economic landscape. The book In Search of Change Maestros has been co-authored by management guru and former director of IIM Lucknow, Prof Pritam Singh, along with Dr. AshaBhandarker a member of the senior faculty at the Management Development Institute, Gurgaon. The volume was released at a gala launch function at the National Centre for the Performing Arts, Mumbai on Monday, March 7, 2011. L&T CMD Ranks among Top News Makers in Indian and Global Media Mr. A.M. Naik, Chairman & Managing Director, L&T, has emerged as among the most high profile of Indias corporate leaders in the Indian and the global media. A recent survey of press citations saw Mr. Naiks rankings soar among the countrys news makers. He was ranked Number 10 in the Indian media, having seen a rise of 157 per cent. In the survey of global media, Mr. Naik is ranked 12th.

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L&T CMD Honoured with CHEMTECH Hall of Fame Award

In recognition of L&Ts CMD, Mr. A.M. Naiks stellar contributions to the industry and nation, the Mumbai based CHEMTECH Foundation has conferred on him its prestigious Hall of Fame - Leadership & Excellence Award 2011. (February 24, 2011) L&T bags India Shining Star Award for Outstanding CSR L&T bagged the India Shining Star CSR Award, instituted by the Wockhardt Foundation, for Outstanding CSR in the sector for companies engaged in heavy engineering. (February 19, 2011) L&T wins Award for Company with Best CSR & Sustainability Practices-2011 L&Ts CSR initiatives were again in the limelight as it bagged the award for Company with the Best CSR and Sustainability Practices by the Asian Centre for Corporate Governance and Sustainability. The award was presented at the 11th International Conference of the Centre in Mumbai on February 11, 2011. L&T wins Top Honours in Businessworlds Most Respected Company - 2011 Rankings Leading business magazine, Businessworlds rankings of Most Respected Companies saw stellar honours for L&T. In the sector-wise survey, L&T was ranked Indias Most Respected Company in the Infrastructure category. In the overall rankings, L&T emerged second. ICAI Bestows Top Honour on Mr. Y.M. Deosthalee, CFO, L&T The Institute of Chartered Accountants of India (ICAI) the countrys apex body of Chartered Accountants has bestowed its highest honour, Business Achiever Corporate for the year 2010 on Mr. Y.M. Deosthalee, CFO, L&T, for his outstanding contribution to business leadership as a finance professional. The institute saluted his role in providing strategic direction to the business of financial services, development projects and Information Technology of the L&T Group. (January 30, 2011) Finance Minister Presents Coveted ET Company of the Year Award to Mr. A.M. Naik Union Finance Minister, Mr. Pranab Mukherjee, presented L&T, The Economic Times 'Company of the Year Award - 2010' at a function in Mumbai attended by the elite of business and industry, leading political figures including Mr. Jairam Ramesh, Environment Minister, Mr. KapilSibal, HRD & Telecom Minister, Mr. Salman Kurshid, Corporate Affairs Minister, Mr. PrithvirajChavan, Chief Minister of Maharashtra, and other celebrities. The award was received on behalf of L&T by Mr. A.M. Naik, Chairman & Managing Director. (January 08, 2011)

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INDUSTRY PROFILE

TYPE INDUSTRY FOUNDED

: Subsidiary : IT Services : 1997

HEADQUARTERS: Mumbai, Maharashtra, India KEY PEOPLE : V K Magapu(Director)

SERVICES : Information Technology services, BPO and Solutions, ERP Services, Infrastructure Management Services, IT Consulting EMPLOYEES PARENT WEBSITE : 14,468 : Larsen & Toubro : lntinfotech.com

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LARSEN & TOUBRO INFOTECH

Larsen & Toubro Infotech Limited, a 100 per cent subsidiary of the L&T, offers software solutions and services with a focus on Manufacturing, BFSI and Communications and Embedded Systems. It also provides services in the embedded intelligence and e Engineering space. L&T Infotech focuses on information technology and software services. Its clients include industry leaders like Marsh & McLennan, Standard Life, Travelers, Chevron, Free scale, Hitachi, Ingram Micro, Infineon, Sanyo, Lafarge, ABSA, P&G, Johnson and Johnson, Citi Group, Barclays, eCORPUS, Marathon, Texas Instruments, Qualcomm, LG and Samsung among others. It offers services and solutions for the following industries: banking and financial services, insurance, energy and petrochemicals, manufacturing. Larsen & Toubro Infotech (L&T Infotech) implements and supports third-party mobile and enterprise software from vendors including Microsoft, Oracle, and SAP. It specializes in products used for enterprise resource planning (ERP), customer relationship management (CRM), and supply chain management (SCM), among other applications. The company also provides software development and network management services.. L&T Infotech is one of more than 60 subsidiaries owned by Mumbai, India-based construction and engineering

conglomerate Larson & Toubro Limited. L&T Infotech has global presence which includes 10 software development centers at 7 locations in India and 15 international offices. As on 31 March 2006, the company has approximately 7,000 professionals, which play a critical role in L&T Infotechs successful implementation of its services. L&T Infotech in the European Union (EU) L&T Infotech is present in the EU, with its five offices located in the United Kingdom, Denmark, France, Sweden and Germany. In FY 2005-06, L&T Infotechs business from the European Union contributed approximately 22 per cent to L&T Infotechs total business. The company works with the offshore application development model, wherein application development is carried out at its development centers in India. These centers are connected to the European offices through a dedicated wide area network to serve the companys client
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base in Europe. The companys clients in the EU include major players across different sectors. In spite of its late entry, the company has been able to gain a significant foothold in the region. L&T Infotech in the UK United Kingdom, being one of the largest IT services markets, is crucial for L&T Infotechs success in Europe. The company is a key player in the insurance segment in this region. It offers a variety of specifically designed solutions for product rating and definition, underwriting, policy administration, claims management, risk placement, client management, accounting, treaty and facultative contracts. L&T Infotech is focusing on SAP implementation and support in the UK, where it is offering its services to several prestigious clients. L&T Infotech in France L&T Infotech operates in France through its office in Paris. The major clients of the company in France are in the Manufacturing, Telecom and Banking segment. Using its Onsite-Offshore Global Delivery Model, L&T Infotech has provided cost-effective solutions to its customers. L&T Infotech has setup dedicated Offshore Development Centers for its major customers to provide flexibility and cater efficiently to evolving needs of its customers.

Success Factors
Focus on Quality From its inception, L&T Infotech has focused on quality solutions. The company was among the first few software companies of India to have the ISO 9001:2000 certification. In addition, it is also assessed and rated at PCMM Level 5, Version-2.0 across all its software development centers, and also conforms to SEI-CMMI Level-5 guidelines. These certifications significantly help in positioning the company as a world-class and qualityconscious service provider to its overseas clients.

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Innovations

L&T Infotech has developed a multitude of products catering to clients across various sectors and phases of IT implementation. The company has a dedicated Center of Excellence (CoE) that focuses on adopting cutting-edge technologies for business solutions. The CoE

endeavors to ensure that knowledge from different technology areas reaches various delivery groups within the company. L&T Infotech has established strategic partnerships with certain leading players in the industry, including SAP, Oracle, Amber Point, Microsoft and Computer Associates. With these partners, the company is able to extend customized solutions to a multitude of clients in various segments.

Future Plans
Focus on Area of Expertise L&T Infotech is planning to focus on Enterprise IT, consisting of Manufacturing (which includes Automotive sector, Construction Equipment (off high way vehicles) sector; Semiconductor and Electronics (Hi-tech) sector; Industrial Products sector; Consumer Packaged Goods sector; Utilities & Process sector); Energy & Petrochemicals sector; Banking & Securities; Insurance sector; and Product Engineering Services sector. The company has identified these sectors as its future growth drivers. The company is among the top 10 leading software and service exporters from India in the report published by NASSCOM. The company is planning to brand itself as a major IT services player in the EU, and is aggressively marketing itself through various promotional activities in the region. The company has plans to start operations through its offices in the Netherlands and Switzerland region. The company has initiated strategic investments in the EU to start near-shore development centre and cater to the requirements of its clients.

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Clients: Some of the major clients of L&T InfoTech are

INDUSTRIES SERVED
Following are the industries that are served by L&T Infotech Company: I. BANKING AND FINANCIAL SERVICES

They provide the winning edge to their financial services clients by deploying their transformational legacy modernization, analytics and testing capabilities for extracting fuller value from IT spend. Their client base includes 7 of the top 15 global banks across USA, UK, Europe and Asia Pacific regions. They bring to them an inherent understanding of the business processes, business issues and technology issues that shape the banking and financial services landscape. They help their clients stay at the forefront of technological advancements through the adoption of emerging technologies like Service Oriented Architecture, GRID computing and Business Process Management. Their emphasis on enhancing STP rates includes recommendations on application re-engineering and application integration of cross-platform systems to achieve seamless interoperability between the front office and back-office. Finally,
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their approach towards optimizing operational efficiencies is promoted through robust architecture and development methodologies, automated, high-coverage testing and proactive support for regulatory compliance. II. INSURANCE

They provide the winning edge to their insurance clients by leveraging their domain expertise; innovative solution accelerators and heritage of risk management for extracting fuller value from IT spend. Their services are enriched by their parent company's seven-decade old experience of dealing with risk management and insurance. Their clients benefit from the collective expertise of a deep pool of associates including domain specialists, solution architects, business analysts, technology professionals, regulatory specialists and package implementation specialists. They serve leading firms across the insurance landscape in property & casualty, life and healthcare insurance including carriers, intermediaries and re-insurers. Their strong industry interface through partnerships with insurance industry associations such as AICPCU, ACORD and LOMA help their consultants to keep abreast with the evolving needs of the insurance industry. III. ENERGY & PETROCHEMICALS

They provide the winning edge to energy and petrochemical companies by enabling them to extract full value from information management and IT systems across the entire value chain. Their parent company, Larsen & Toubro (L&T) , has several decades of rich experience across the entire energy and petrochemical value chain. L&T offers design, engineering, project management, procurement, construction and commissioning services to the hydrocarbon industry. Leveraging their rich parentage, they offer solutions in the area of ERP, Information Management, IT for Physical Layer Connectivity and major Capital Projects, as well as Niche Solutions based on emerging technologies. Their successful track record with global leaders is founded on this unique 'Business-to-IT Connect' delivered by their corporate heritage. From large-scale, end-to-end projects and system integration, to leveraging emerging technologies for innovative business solutions - they use their deep understanding of the domain to convert IT investments into competitive advantage.

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IV.

MANUFACTURING

Their cutting-edge technology solutions have helped Fortune 500 companies maximize business returns from IT and engineering investments. They leverage their Business-to-IT Connect and deeply committed people to offer their clients sharper ERP deployment skills, pre-tested domain specific solutions and customized business intelligence capabilities. Their experience ranges from providing cost effective application development and maintenance services for all of the business process in a manufacturing industry to being a thought partner in devising strategic solutions in price management, supply chain improvements, IT re-architecting and NPI process improvements, amongst others. V. TELECOM-PRODUCT ENGINEERING SERVICES

They are one of the fastest growing solution/services companies with a strong focus on Wireless Telecom. They provide end-to-end services from product conceptualization to sustenance. They provide high quality, end-to-end software services that range from small, handheld devices to high availability carrier-grade servers on the other. They cover the entire mobile communications value chain, delivering long-term value to their clients through innovative and flexible business models. Their Domain Expertise spans across Mobile Devices,4G Technologies, Next Generation Networks & IMS, Home Networking & OSS/BSS. They offer services/solutions for the entire spectrum of Mobile Devices from Hardware Design to Application Development. They have vast experience in providing wide range of solutions in the area of WiMAX mainly focusing on PHY & MAC Layer for Base Station and CPE as well. They develop IMS components for both client and application server. Our acquisition of GDA Technologies, a leading electronic design and silicon intellectual property solution provider allows us to offer complete solutions for the embedded, networking and consumer electronics market.

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SERVICE OFFERINGS

Commercial grade software development Product conceptualization to complete deployment Porting Simulator development Testing Product enhancement & maintenance Consulting

Competitors of L&T Infotech

TCS was founded in 1968 and is one among the top 10 IT Companies India and it has the highest staff strength of 111,000 employees. It first started as the Tata Computer Center and acquired its present form after realizing the huge potential of the IT services.

It was a hydrogenated cooking fat company basically and now has IT, BPO and R&D services which has its centers in about 50 countries. Started by Premji Wipro not only ranks prominently among the top 10 IT companies India, but is also ranked highly among the top 10 global outsourcing providers.
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It is ranked among the top 10 IT companies India as they are the leading providers of business solutions and information technology related services to clients from Europe, America and in the Asia-Pacific regions

It is among the top 10 IT companies India as it is an original IT garage start up founded in the year 1976. It has professionals from diverse nationalities and has its presence in about 18 countries.

This is a division of Citicorp (Citigroup) which provides overseas software solutions and posted a top-line growth from the year 2008

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GLOBAL PRESENCE
L&T Infotech has its presence globally across the following regions:

IndiaMumbai(Powai,Airoli),Navimumbai(Vashi),Pune(Shivajinagar,Hinjewadi),Bengaluru(Whit e field),Chennai(Manapakkam)

USA Canada Europe Asia Pacific South Africa Middle East Australia & New Zealand

ACHIEVEMENTS
Larsen & Toubro Infotech Ltd (L&T Infotech), one of the fastest growing IT Services companies, is ranked by NASSCOM as 8th largest Indian software & services exporter from India and is amongst NASSCOMs Top 20 IT-BPO Employers in India (FY2009-10). It is also ranked 7th in DATAQUEST-IDC top 20 IT Best Employers Survey 2010. A wholly-owned subsidiary of Larsen & Toubro, a US$ 9.8 billion engineering, manufacturing & financial services organization with global operations, L&T Infotech is differentiated by its unique Business-to-IT Connect, which is a result of its rich corporate heritage. The Technology Centre-II of L&T Infotech Park received the prestigious Indian Building Congress trophy for Excellence in Built Environment. The trophy was received by Mr. S.
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Kanappan from Mr. Jaipal Reddy, Information & Broadcasting Minister during the 13th Annual Convention of Indian Building Congress held at VigyanBhavan at New Delhi on May 17, 2007.

PRODUCT PROFILE
1) Product :Unitrax
Unitrax is a SaaS-based transfer agency record keeping platform, enabling fund and insurance manufacturers to manage the administration of their wealth management products including mutual funds, fixed income, structured notes, annuities, and insurance investment products. The product is delivered through a graphical user interface providing integration with web-based BI reporting and sales analytics features and functions. Unitraxs Web services-based architecture makes it very easy to connect to in-house applications and can be leveraged to bring the utmost value to your end investors and advisors by providing readily used information via the web portal, investor and advisor trax. With a consistent high client satisfaction measure, Unitrax provides a complex inventory of business features; lowers operational costs; improves efficiencies through streamlined and automated client processing through your business operations whilst ensuring a high level of compliance with regulatory requirements and industry standards.

Compliance: Unitrax maintains compliance with the regulations of industry governing bodies and associations such as OSFI, CRA, MRQ, CLHIA, Fund SERV and IFIC.

Unitrax further supports your needs by producing reports to assist with client identification and anti-money laundering compliance regulations.

Unique features:

Logical navigation allowing for quick productivity gains by end user community Real-time fund management Catalogue of systematic and ad hoc reports
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Access on secured channels Support of a variety of investment products across mutual fund and insurance, asset

management industry Products:

Web portal for investor and advisors Web services - SOA-based technology Reporting services portal Workflow and content management

2) Product: Investortrax
Investortrax is an L&T Infotech Financial Services Technologies Inc. product built with the investor in mind. It provides investors with 24-hour, web-based, secure and encrypted access to valuable, real-time account information, including:

Daily investment and book values Account and fund gains and losses Current unit balance and fund prices RRSP (Registered Retirement Savings Plan), RRIF (Registered Retirement Income Fund), LIF (Life Income Funds) and RESP (Registered Education Savings Plan) details

Pre-authorized chequing and automatic withdrawal deposits systematic plan details Client banking information Beneficiary, tax form, and various investor demographic details Transaction history details DSC(Deferred Sales Charge) free unit information

Investortrax is built to work with Unitrax. In fact, when you use both youll have access to enhanced functionality, including the ability to:
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Access investor e-mail addresses stored in Unitrax Produce on-demand, printable statements for a desired date range Produce a variety of charts and graphs on demand, such as portfolio allocation and market value analysis

Conduct redemption scenarios that individually break out applicable deductions Download transactions to Quicken software, the producer of Canada's most popular personal financial software suites

1) Product : Advisortrax
Advisortrax is an L&T Infotech Financial Services Technologies Inc. product built with the distribution network in mind. It provides advisors with 24-hour, web-based, secure and encrypted access to their clients records, commission details, service fees and Assets Under Administration (AUM). Each advisor is restricted to the information relevant to their related accounts, so information is never shared and always secure. With Advisortrax, advisors have access to valuable, real-time account information, including:

Daily investment and book values Investment gains and losses Current unit balances and fund prices RRSP (Registered Retirement Savings Plan), RRIF (Registered Retirement Income Fund), LIF (Life Income Funds) and RESP (Registered Education Savings Plan) details Preauthorized chequing and automatic withdrawal deposits systematic plan details

Client banking information Beneficiary, tax form, and various investor demographic details Transaction, commission, and service fee historical details DSC free unit information Current assets under administration information

Advisortrax is built to work with Unitrax. In fact, when you use both youll have access to enhanced functionality including the ability to:
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Access investor e-mail addresses stored in Unitrax Produce on-demand printable statements for a desired date range Produce a variety of chart and graphs on demand, such as portfolio allocation and market value analysis

Conduct redemption scenarios that individually break out applicable deductions Download transactions to Quicken software, the producer of Canada's most popular personal financial software suites

2) Product : Marketra
Marketrax is an L&T Infotech Financial Services Technologies Inc. product built with the distribution network in mind. It provides internal sales and marketing teams with 24-hour, webbased, secure and encrypted access to the financial transaction data stored in your Unitrax environment in an intuitive and powerful user-defined interface, and allows you to release the full potential of your sales information. Marketrax provides your internal sales and marketing teams with information for all of the standard transaction types within Unitrax, and it allows this information to be tracked according to a number of different categories, including dealer, representative, region, province, city, regional sales manager, wholesale region, fund, branch, fund group. Marketrax also includes several key features, including the ability to: Summarize information based on a particular representative, individual fund, or even both. Access an extensive set of standard reports. Access a powerful, built-in client-query function, which can be used to enhance your data with more detailed information and then saved for subsequent use. Access an advanced parenting function that tracks all transactions for multiple dealer/representative codes and reports them under one single parent code Conduct a comprehensive evaluation of a brokers business with your firm

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PRODUCT LINES
Services offered by L&T Infotech Company are the following: 1) APPLICATION OUTSOURCING At L&T Infotech, they leverage their Business-to-IT Connect to provide the winning edge to their clients through application outsourcing services. Their mature Technology Office develops technology and business processes that allow them to provide fuller value from clients' IT spends. Their four phase outsourcing approach, Assessment, Transition, Steady State and Transformation (Continuous Improvement), facilitates seamless transition of their clients' application portfolio to offshore/near-shore locations. Their proprietary framework, OMI (Offshore Maturity Index) fasttracks assessment of the offshore readiness of client applications and recommends the roadmap in line with clients' outsourcing vision. Their proprietary framework, Rendezvous, is a program management portal that allows 24x7 monitoring of engagement progress from multiple locations with features like problem tracking, productivity gains tracking, and dashboards at various management levels thereby ensuring that the engagement runs on the pre-defined roadmap. Their four-tier Governance Model ensures that the engagement follows the stakeholders' requirements and expectations at Relationship, Strategic, Tactical & Operational levels. It enables proper goal setting, monitoring of milestones, measuring the returns of the initiative and allowing a clear path and responsibility for addressing challenges throughout the outsourcing journey. They have an established and proven resource management model that caters to planned ramp-ups for ongoing client requirements as well as fast track ramp-ups for initial or peak resource requirements on short notice. They have aligned those hiring processes to enable quick and high-quality rampups. They maintain trained and certified buffer resources. Backed up by global reach, solid infrastructure, high security standards and domain and technology excellence, their engagement delivery model can be tailored to meet their clients' needs. This in combination with their governance and outsourcing tools gives them an ability to deliver on dotted lines within set parameters like Quality and SLAs. Based on their past experience, they work towards quantifiable benefits in reduction in TCO in the first year and further reduction in steady state.

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2) ARCHITECTURE SERVICE Their Architecture Services are founded on a proven track record and years of IT experience. They are driven by their Technology Office that creates innovative solutions that leverage the value of technology for fulfilling real business needs. They help enterprises to integrate disparate applications and platforms to create a seamless foundation for future growth. Their Technology Office has developed a robust methodology for SOA adoption. Their Technology Office provides a central Performance Engineering Group for the study and improvements in the performance of various applications from the application Code and deployment perspectives. 3) BUSINESS INTELLIGENCE/DATA WAREHOUSING Leading and emerging industries are embarking on information technology to meet the needs of today's fast-paced business environment. L&T Infotechs Business Intelligence/Data Warehousing (BI/DW) practice is focused on addressing these demands. Their BI/DW practice spans across various industry verticals, namely, Banking & Financial Services, Insurance, Manufacturing and Energy & Petrochemicals. Their core team of professional practitioners leverages its in-depth experience and expertise to provide seamless solutions to complex problems. They have partnered with industry leaders like IBM, Microsoft, SAP, Oracle, Tibco and pure play BI/DW vendors like MicroStrategy, Informatica, Teradata and Actuate to deliver solutions that cater to various customer needs. 4) BUSINESS PROCESS SERVICE Business processes are the engines that drive an organization. The performance of the organization depends on how well these business processes are designed and managed. The key is to continuously transform and align IT and business processes to changing strategic and tactical needs. In this task, they leverage their in-depth understanding of business processes and technologies to provide integrated outsourcing solutions as part of their Business Process Services. Their solutions not only seek to reduce the total cost of ownership for their clients, but are aimed at providing transformational value through re-engineering the processes. Their understanding of the operational and organizational issues faced by global companies across various industries enables them to diagnose critical performance areas. Their consulting-led approach combined with strong capabilities across project management and support allows them to provide customized and sustainable process solutions to their clients.
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They offer a comprehensive range of solutions across key verticals and horizontals. Their horizontal solutions are designed to improve the effectiveness of enabling business processes such as Finance & Accounts (F&A) and Human Resources (HR). Their vertical solutions are aimed at improving the performance of the sector specific core business processes of the client organization. They leverage the experience and insights gained by servicing their clients across the BFSI, Manufacturing and Energy & Petrochemicals verticals in this endeavour. Their solutions are supported by a series of technology enablers such as scanning, Document Management System (DMS), workflow solutions, dashboards and Electronic Data Exchange (EDE). 5) CONSULTING Their Consulting services enable businesses maximize value from their business process initiatives and IT investments leading to improved organizational performance. Their services leverage business knowledge, process excellence, technology expertise and substantial domain experience in chosen industry verticals. Their rich corporate heritage in diverse industries has given us inherent advantages that translate into tangible benefits for their clients Their frameworks and accelerators are an integral part of their methodology to deliver consulting services with efficiency and consistency. Their services cater the following areas: o Business Consulting o Process Consulting o Operations Consulting o Technology Consulting. 6) ENTERPRISE INTEGRATION With rapid evolution of IT in recent years, enterprise IT landscape has become increasingly complex. Integration has become a core and critical infrastructural component in any enterprise IT. In order to provide agility and scalability to the enterprise IT landscape, Enterprise Integration (EI) infrastructure should ideally encompass intra and inter-enterprise eco-systems. Additionally, integration provides businesses the necessary agility to adapt to ever-changing business needs through efficient Business Process Management. With agility and scalability at the core of its
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approach, L&T Infotech has built a focus group with the purpose of developing a vast experience and knowledge base in the EI space. With a dedicated practice that focuses on Business Process Management, Enterprise Application Integration and Business-to-Business technologies, L&T Infotech covers the entire gamut of integration services. Their services include: Consulting Services Package Evaluation Integration Strategy and Roadmap definition BPM adoption strategy definition and evangelization services Competency centre set up and development services.

Architecture Advisory Services EI architecture definition and Maturity Assessment. EI Architecture adoption strategy formulation and roadmap definition.

Application Integration services Implementation and Rollouts Upgrade and Migration Services.

Business Process Management Services Business Process Modelling Process Automation and Optimization Rules Harvesting and Rules Externalization.

Business to Business Services Trading community expansion and management Mapping and Roll out Maintenance and Production support services.

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7) ERP SERVICES

ORACLE SERVICES
They provide the winning edge to their clients by leveraging their Business-to-IT Connect, proprietary diagnostics and accelerators to extract full value from investments in the Oracle family of products. They are Oracle Platinum Partner, which is the highest level of Partnership with Oracle. As Oracle Platinum Partner, they get the access to latest Oracle Solutions, methodologies, and a dedicated team of executives to address issues, if any. Their mature Oracle practice has a proven track record that has allowed them to emerge as a 'Thought partner' for Fortune 500 companies. Their rich experience spans global implementation, upgrade, rollout, application maintenance and support, Integration and consulting services. They combine technical and industry leading practices to deliver successful business solutions and enable their clients to maximize returns on their Oracle investments. Their dedicated Oracle Center of Excellence (CoE) is their innovation engine. It studies emerging technologies and identifies ways to leverage these for faster and best-fit solutions for their clients. Their continuous investment in the CoE initiatives brings value to their clients in several ways. It enables them to get a preview of the technology without actually investing in it; it generates solutions for critical business needs and it delivers accelerators and frameworks that reduces time-to-market and ensures faster Return on Investment (ROI) for their clients.

SAP SERVICES
Their mature SAP services have a proven track record that has allowed them to emerge as a 'thought partner' in the SAP consulting space for Fortune 500 companies. Their rich experience spans global implementation, upgrade, rollout, application maintenance and support, solution consulting services and business transformation. Their parentage provides them with a unique 'Business-to-IT connect'. They leverage this to combine strong domain and technology expertise with innovative and flexible delivery models to deliver sustained value to their clients. They deploy a process-based approach for delivering SAP services. Unlike the traditional modular approach, their practice is organized by the business processes followed in the industry. They use a service-oriented delivery model to deliver true business value to clients.Their dedicated SAP
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Center of Excellence (CoE) is our innovation engine. It studies emerging technologies and identifies ways to leverage these for faster and best-fit solutions for their clients. Their continuous investment in the CoE brings value to their clients in several ways. It enables them to get a preview of the technology without actually investing in it; it generates solutions for critical business needs and it delivers accelerators and frameworks that crunch time-to-market. The solutions they develop are certified by SAP and are available as value-adds to their global clients. They also have many firsts to their credit such as implementation of CFM, PLM, SEM, LSO, DBM, Warranty Management and setting up of a SAP Certified Customer Competency Center (CCC).They support 125,000+ users everyday across industries and geographies. This allows them to factor in the allimportant end-user perspective into their deliveries 8) INFRASTRUCTURE MANAGEMENT SERVICE Their Infrastructure Management Services (IMS) division offers a wide spectrum of services covering IT Infrastructure Consultancy, Design, Implementation and Remote Infrastructure Management (RIM). Initially established to support the growing IT demands of their parent company (L&T), they are now successfully catering to clients across US, Europe, Middle East and Asia Pacific regions. They leverage this heritage of impeccable customer service and their proactive approach to enhance reliability, availability and efficiency of ICT infrastructure to provide winning edge to their clients. 9) INTEGRATED ENGINEERING SERVICES Our Integrated Engineering Services comprise of the following: EMBEDDED SYSTEMS & SOFTWARE EmSyS is a Strategic Business Unit of L&T and a leading embedded software / firmware and hardware service provider. EmSyShas around 20+ years of rich experience in providing engineering services involving electronic product design, development & testing. EmSyS' customers include world leaders in North America, Europe, UK and Asia-Pacific.

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E-ENGINEERING SERVICES Leveraging the rich engineering heritage of our parent company, Larsen & Toubro, we provide innovative engineering solutions covering the entire product lifecycle in the domains of Automotive, Aerospace, Off-Highway Equipment, Industrial Products, Marine & Ship Design and Plant Engineering. 10) TESTING SERVICES Businesses across the globe face fierce competition these days driving them to develop and launch innovative products and services within stringent time and budget constraints. However, massive investments to develop such products can be at stake if they are not subjected to independent validation and verification. Established as an independent testing practice, L&T Infotechs Testing Service Line (TSL) offers a comprehensive range of services developed to cater to major industry verticals such as Banking & Finance, Energy & Petrochemicals, Insurance, Manufacturing and Telecom. Leveraging the expertise in diverse industries, tools and technologies, L&T Infotech has emerged as a strategic testing partner to many ISVs (Independent Software Vendors) and global enterprises. Their team of talented professionals is dedicated to help clients achieve quality and performance goals by leveraging the domain experience, technical knowledge and substantial investments in testing infrastructure and resources.

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CHAPTER-II
ORGANISATIONAL STRUCTURE (Hierarchy)

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ORGANISATIONAL STRUCTURE

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STRUCTURE OF BUSINESS OPERATIONS

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ORGANIZATIONAL HIERARCHY
President HR Sr. Vice President Vice President Asst. Vice President Sr. Manager Manager Associate Manager Assistant Manager Deputy Manager Sr. Executive, Trainer Executive Junior Executive Trainee Executive Intern

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CHAPTER-III
Functional Areas (Divisions): People Policies Systems and Procedures Problems

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BOARD OF DIRECTORS
A M Naik L&T: Chairman & Managing Director L&T Infotech: Chairman Mr. A.M. Naik mirrors the values of the organizations he heads professionalism, dynamism and high ethical values. He joined L&T as a Junior Engineer in 1965, and was rapidly given positions of increasing responsibility. He was appointed Managing Director & Chief Executive Officer of L&T on April 28, 1999. On December 30, 2003, he was appointed Chairman and Managing Director of L&T. He successfully led the Company through some of its most challenging times, and enabled it to emerge stronger each time

YMDeosthalee L&T:Whole-timeDirector&ChiefFinancialOfficer L&TInfotech:Director Mr. Y.M. Deosthalee is a qualified Chartered Accountant and holds a degree in law. He joined Larsen & Toubro Limited in 1974 and has been with the company since then. In March 1995, he was appointed on the Board of Directors of Larsen & Toubro Limited as Sr.Vice President (Finance). He is currently designated as the Chief Financial Officer of the Company. .

RNMukhija L&T:AdvisortotheChairman L&T Infotech: Director Mr. R. N. Mukhija recently retired as President (Operations) & Member of the Board of Larsen & Toubro Limited. He is presently an Advisor to the Chairman & Managing Director of L&T. He is an Electrical Engineering Graduate of 1965 from IIT Kharagpur with Honours. After graduation, he joined L&T in Delhi and worked in L&T's offices at Lucknow, Kolkata and Mumbai. He has been exposed to Marketing, Manufacturing, R&D and all Senior Management functions and has an outstanding performance record throughout his caree
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V.K.Magapu L&T: Whole-time Director & President (IT, Engineering Services and CorporateInitiatives) L&TInfotech:Director Mr.VijayKumarMagapu, Whole-time Director & President (IT, Engineering Services and Corporate Initiatives), Larsen & Toubro Limited (L&T), is a Director of Larsen & Toubro Infotech Ltd, the wholly-owned subsidiary of L&T. Under his leadership, L&T Infotech adopted an aggressive business development drive that resulted in key strategic alliances and the establishment of multiple Offshore Development Centers for global clients.. STDesai IndependentDirector Samir T. "Sam" Desai was with Motorola for more than 30 years. He has served as Senior Vice President and General Manager for iDEN Networks and Devices, which includes iDEN mobile devices and iDEN Infrastructure, under Motorola's Network Business. As General Manager, Mr. Desai provided senior leadership and focus for the iDEN business and its relationships with its carrier customers. This appointment was a continuance of Mr. Desai's successful history with Motorola's iDEN business, which he founded in the early 1990's.

Dr.SRIyer IndependentDirector Dr. S. Rama Iyer has four decades of involvement with Process Technology, Design Engineering, Project Management and Construction Management of large projects both in India and abroad.He brings with him vast experience in providing IT enabled engineering services for major projects both in India and abroad for a wide range of industries from oil and gas to petrochemicals, metals and synthetic fibres.He joined Davy Powergas India in 1965 as a Project Engineer and rose to assume senior positions in that Company.

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NATURE OF THE ORGANISATION

PEOPLE
Their deeply committed people are their most important asset. Their teams combine diverse capabilities and profile that range from domain experts to technologists and solution architects. People are united by an unwavering integrity and a strong sense of commitment to their clients. Their people have earned spontaneous appreciation time and again for going that extra mile.

QUALITY
Quality is an all-pervasive commitment at L&T Infotech. They translate this commitment into seamless service delivery for their clients. The maturity of their processes ensures their deliver on time, on budget, with minimum defects and meet agreed service levels.

THEIR QUALITY JOURNEY

SAS 70 ISO 9001:2008 - 2010 SEI CMMi v1.2 L5 - 2010 ISO 14001:2004 - 2009 ISO 20000:2005 - 2009 ISO 9001:2000 - 2007 ISO 27001 - 2007 CMMi v1.1 L5 - 2006 BS 7799 - 2004 PCMM L5 - 2004 SEI CMM L5 - 2002 ISO 9001:2000 - 2001 SEI CMM4 - 2000 ISO 9001:1993 1993.

They are the only large Indian company to be assessed at the highest maturity Level 5 under CMMi for all the business units across all their locations in a single assessment and currently working towards Six Sigma Implementation.
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Human Resources
L&Ts employment policies and systems radiate from a single principle - L&T believe in people. People are their most valued asset - their core strength. L&T have, therefore, created a 'climate' which is distinctive in industry. Employees gain a level of freedom which provides security, satisfaction and, most importantly, a sense of professional fulfilment. At L&T, learning is a continuous process. Human Resources Development Department offers training programmes for employees right through their career. A good blend of skill development, behavioural and core programmes provide stimulus for growth and career development. Courses are designed to keep employees in touch with the latest trends in management. Emphasis is laid on creativity, innovation, achievement motivation for excellence, empowerment, augmenting communication and interpersonal skills, developing initiative and leadership qualities and providing knowledge of computer applications. The compensation package offered by L&T compares favourably with respective industries in which L&T operate.

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Privacy Policy
In general, you can visit L&T INFOTECH's World Wide Web without telling us who you are and without revealing any information about yourself. There are times, however, when we may need information from you such as your name and address. When information is needed, we will try (but are not obligated) to let you know at the time of collection, how we will use the personal information. Usually, the personal information we collect is used only by us to respond to your inquiry, process an order or allow you to access specific account information. L&T INFOTECH does not rent, sell, or share personal information about you with other people or nonaffiliated companies except to provide products or services you've requested, when we have your permission, or under the following circumstances: 1. We provide the information to trusted partners who work on behalf of or with L&T INFOTECH under extremely strict confidentiality agreements. These companies may use your personal information to help L&T INFOTECH communicate with you about offers from L&T INFOTECH and our marketing partners. However, these companies do not have any independent right to share this information. 2. We respond to subpoenas, court orders, or legal process, or to establish or exercise our legal rights or defend against legal claims. 3. We believe it is necessary to share information in order to investigate, prevent, or take action regarding illegal activities, suspected fraud, situations involving potential threats to the physical safety of any person, or as otherwise required by law. 4. We transfer information about you if L&T INFOTECH is acquired by or merged with another company. You may choose to give us personal information, such as your name and address or e-mail id that may be needed, for example, to correspond with you, to download our white papers or to provide you with a subscription. If you tell us that you do not want us to use this information as a basis for further contact with you, we will respect your wishes. We intend

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to protect the quality and integrity of your personally identifiable information. We will make a sincere effort to respond in a timely manner to your requests to correct inaccuracies in your personal information. To correct inaccuracies in your personal information please return the message containing the inaccuracies to the sender with details of the correction requested. Cookies, and other technologies We sometimes collect anonymous information from visits to our sites to help us provide better customer service. For example, we keep track of the domains from which people visit and we also measure visitor activity on L&T INFOTECH web sites, but we do so in ways that keep the information anonymous. L&T INFOTECH or its affiliates or vendors may use this data to analyze trends and statistics and to help us provide better customer service. We maintain the highest levels of confidentiality for this information, our affiliates and vendors follow the same high levels of confidentiality. This anonymous information is used and analyzed only at an aggregate level to help us understand trends and patterns. None of this information is reviewed at an individual level. If you do not want your transaction details used in this manner, you can either disable your cookies or opt-out at the download or request page. Mailers L&T INFOTECH may choose to send direct mailers to you at the address given by you. We respect your privacy and in the event that you choose to not receive such mailers, kindly let us know in writing or by an e-mail, we will take all steps to remove you from the list.

Distribution Channel of L&T InfoTech

In spite with increased competition from alternate distribution channels, the company believes independent agents continue to represent a major chunk of carriers' business. Hence it is imperative for carriers to focus on enriching their relationship with Agents. The suite of services enables insurance companies to achieve a 'Carrier of choice' status amongst agents Agency Relationship Management Solution, Agency Point includes:

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- Carrier Interface Solution These services enable insurance carriers to retain its top agents, while developing an attractive proposition to attract new agents.

Agency Portal - Enabling Ease of Doing Business Agency Portal is a state-of-the-art, web-based solution that enables ease-of-doing-business across the Agency-Carrier relationship touch-points. It provides a single, consistent interface with self-service abilities for Agents to execute key business transactions efficiently that leads to improved Agency retention, growth in direct written premium, customer service and brand recall besides reducing operational costs. Built using ACORD standards, Agency Portal has ready to use pre-built components which can accelerate development of this collaboration platform for your agencies. Agency Portal converses seamlessly with the Agency management systems and core Carrier systems such as policy administration and claims. Agency Portal facilitates selfservice for customer and policy information reducing dependency on Carrier personnel. It has an extensive library of online forms, manuals and informative marketing resources. Agency Portal provides functionality including performance dashboard covering KPIs, upcoming renewal alerts, personalized training, satisfaction survey and task management

Agency Appointment

Agency on Boarding

Lead Generation

Customer Acquisition

Customer Servicing

Commission Management

Performance Management

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Mobile Based Agency Management Solution L&T InfoTechs solution accelerator is a state-of-the-art mobile solution to be used by Agency interfacing personnel of an insurance company, such as Agency Relationship managers, Territory managers and Sales managers. The solution presents a variety of vital analytical Agency information fetched from the Carrier's core systems. The solution can be deployed on any handheld device (PDA, BlackBerry), having Windows Mobile or Windows Pocket PC operating system. This .NET based application, uses web service for real time communication with the remote office server which is done via GPRS. Following are the information segments of the Mobile based Agency Management Solution

Agency - Carrier Interface Solution (ACORD compliant Document and Business Message exchange facilitator between Agency and Carrier systems) This solution accelerator for Agency-Carrier interface is compliant with ACORD messaging standard, which allows the Carrier and Agencies to exchange documents and data electronically between their systems. It also gives Carriers an easy, effective way to download information to Agents and in turn lets Agents easily upload data to Carriers. The solution accelerator enables straight through processing which helps Carriers as well as Agents overcome delays in writing business and hence results in a better business ecosystem

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TASK OR ASSIGNMENT DONE BY ME DURING THE PERIOD OF INTERNSHIP:

Process of Recruitment:
1. Sourcing from vendors & job portals and getting the CVs 2. Short listing the CVs & Scheduling the candidate for interview 3. Evaluation of the candidate 4. Offer and pre joining formalities

Sourcing from vendors & job portals and getting the CVs:
TA team gets the skill requirement and it posts it to the required vendors or subcontractor in order to get the suitable CVs from them. The TA team looks for the CVs in their common data base and if they dont have relevant CVs then the get it from the job sites. The most used job sites in L&T infotech are www.Naukri.com and www.Monster.com . The skill set for which the CVs are required are posted in the search box and then the list of candidates having those skill set appear and then the relevant CVs are been taken. Once the CVs are taken they are been screened based on the given requirement.

Short listing the CVs & Scheduling the candidate for interview:
Once the CVs are been screened by the technical team they will be shortlisted by them. The short listing of CVs is done after getting certain information from the candidate about his total Industrial experience, total experience in the skill set Other skills, Flexibility, Salary expectations, etc., all these information are been gathered by the TA team to the technical panel and after getting all these data they short list the candidates for further process. The TA team communicates the short listed candidates names to the BU representative and to the technical panel members. Once the candidate is been shortlisted he would be scheduled for the interview. After scheduling the interview details would be given to the candidate and the panel members

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Evaluation of the candidate

Once the interview is been scheduled the candidate is been provided with the EAF which is to be filled by him. The details in the form are verified and the CV is been given to the interview panel for the interview. The interview panel evaluates the technical capabilities of the candidates through various technical tests. After the interview is finished they record the evaluation in a technical evaluation sheet for each candidate. If the candidate is been selected he is been send for a HR discussion.

Offer and pre joining formalities:

The TA team computes the compensation package (salary card) for the selected candidate based on their academic and professional qualification, existing compensation and benefits, experience. It uses the REX (relevant experience) tool for calculating the fitment of employee ensuring parity and communicates the REX card and salary card to the authorized person in the BU. If the compensation package is been accepted by the candidate then it issues the salary card and the offer letter otherwise it revises it. After the offer letter is been issued the candidate is been asked for the medical test. If the candidate is not acceptable then withdraw the offer. Verify the other required documents of the candidate and issue an appointment letter. Communicate to the field HR about the joining of the candidate and keep continual contact with the candidate. Once the candidate is joined introduce him to the other people and the field HR. if the candidate is joined through vendor then inform the respective vendor about the joining and arrange to release the payment of the vendor. Close the SRS and update the relevant SLA data.

METHODOLOGY
Gathering the information from the employees Interacted with the technical personnel and gathered the information I studied how the recruitment is been done in the organization practically I studied about how the process of recruitment is important for the organization

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Financial Growth L&T Infotech:

L&T InfoTech, the technology subsidiary, reported a strong performance for 4QFY2011, reporting 53.6% year over year (yoy) and 16.2% quarter on quarter (qoq) growth in revenue. On the profitability front, the subsidiary reported NPM of 13.0%. For FY2011, the company recorded 28.8% yoy revenue growth and an 80bp decline in Net profit Margin (NPM).

Particulars (Rsin Millions) Audited / UnAudited Net Sales & Other Operating Income Total Expenditure PBIDT (Excl OI) Other Income Operating Profit Interest Exceptional Items PBDT Depreciation Profit Before Tax Tax Provisions and contingencies

Mar 2011

Dec 2010

Sep 2010

Jun 2010

UnAudited 153842.10

UnAudited 114130.80

UnAudited 93307.60

UnAudited 78853.10

130433.50 23408.60 3698.20 27106.80 1361.70 0 28012.80 2357.70 25655.10 8793.00 0

101751.90 12378.90 2471.80 14850.70 1757.10 0 13446.60 1280.90 12165.70 3760.40 0

83250.80 10056.80 3821.90 13878.70 1931.50 0 11947.20 1212.10 10735.10 3793.70 0.00

68782.50 10070.60 2267.60 12338.20 1423.40 0 10914.80 1141.60 9773.20 3111.60 0

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Profit After Tax Extraordinary Items Prior Period Expenses Other Adjustments Net Profit Equity Capital Face Value (IN RS) Reserves Basic Eps After Extraordinary Items Basic Eps Before Extraordinary Items No of Public Share Holdings % of Public Share Holdings

16862.10 0 0 0 16862.10 1217.70 2

8405.30 0 0 0 8405.30 1215.60 2 0

6941.40 0.00 708.40 0 7649.80 1209.90 2 0 0

6661.70 0.00 0 0 6661.70 1206.30 2

587206000.00

584199000.00

583247000.00

584465000.00

96.44

96.12

96.41

96.90

PBIDTM% (Excl OI) PBIDTM% PBDTM% PBTM% PATM%

15.22 17.62 18.21 16.68 10.96

10.85 13.01 11.78 10.66 7.36

10.78 14.87 12.80 11.51 7.44

12.77 15.65 13.84 12.39 8.45

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CHAPTERIV
SWOT analysis Vision & Mission Goals & Objectives

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SWOT Analysis
STRENGTHS:
Right services, quality and reliability Brand Image High degree of customer satisfaction. Good place to work Lower response time with efficient and effective service. Large and well organized Good work atmosphere. Financially strong organization Proper utilization of the resources Good work place for starting the career Good training facilities Good onsite opportunities Encourages innovativeness Employees gets more chances to grow in the organization

WEAKNESS:
Not very popular in the international market Management cover insufficient Sector growth is constrained by low unemployment levels and competition for staff Low compensation Proper respect for employees from management Work-life balance Lack of proper communication from senior management Lack of employee friendly HR policies Groupism
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OPPORTUNITIES:

Profit margins will be good. End-users respond to new ideas. Could extend to overseas broadly. New specialist applications. Could seek better supplier deals. Fast-track career development opportunities on an industry-wide basis. An applied research centre to create opportunities for developing techniques to provide added-value services Large market access Synergy with different units

THREATS:

Legislation could impact. Existing core business distribution risk. Vulnerable to reactive attack by major competitors. Lack of infrastructure in rural areas could constrain investment. High volume/low cost market is intensely competitive. Attribution Growth rate to catch up with the competition

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VISIONS & VALUES

VISION:
A globally benchmarked solution provider. A preferred partner, through creation of high value for customers. An enriching workplace for employees to excel through innovation and teamwork. Delivering high fidelity services and solutions. Time-tested institutionalized processes with a firm belief that quality is a cost-saver.

VALUES:
Agility. Dependability. Innovation. Integrity. Meritocracy &Fairplay. Passion. Teamwork.

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OBJECTIVES & GOALS:

STRONG DOMAIN CONNECT Our solutions have a strong domain focus that helps our clients in different industries maximize the value of their IT spend.

PROACTIVE INVESTMENT IN PEOPLE AND INFRASTRUCTURE Our revenue has increased four times in four years (between 2003 and 2007) and so has our associate strength and we expect to continue with this high level of growth.

Our key strength is our people and we have created systems that allow us to attract, train and retain the best talent. We are also investing ahead of the curve by establishing state-of-the-art delivery centers. Our robust IT infrastructure delivers assured business continuity.

DRIVEN BY AN INNOVATION ENGINE Our Technology Office provides think-tank services and helps create accelerator-led solutions for our clients.

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CHAPTERV
FINDINGS AND SUGGESTIONS Or Recommendations

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Findings:
Employing their extensive range of services, key enablers and best practices that have evolved over the years, they ensure their clients achieve their goals by realizing significant benefits such as, o 25-45% reduction in cost of quality o 35-80% increase in testing effectiveness o 20-40% improvement in time-to-market o Higher predictability around testing o Improved quality by continuous improvements L&T Infotech worked with a global semiconductor company on an initiative to reduce waste and delivered a 30% reduction in wafer rejection. L&T Infotech Selected to Drive Cloud Access Security Software to Market Practice to Testing Service Line will ready to deploy cost effective solution to clients

Recommendations:
Change in the way of management. The on-hold process can be quicker. More experienced panel should be there.

Existing products need repositioning so that greater perceived value could be offered to customers. Improving the utilization of tools and equipment of Organisation. Need to discover newer ways of understanding man and to motivate them to higher standards of workmanship.

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Conclusion:
The opportunity to work at L&T Infotech has provided the chance to experience the variety of activities in the office and enabled me to get an exposure to the industrial world. I would thank L&T Infotech for allowing me to undertake my internship with them. The project was to do an organizational study of the organization. I was the part of talent acquisition team which is the major part of recruitment team. My job was to provide them with relevant profiles for the given skill set and to schedule them for the interview. The most significant part of my internship was that I was able to experience variety of works which are typical of a job, I will be undertaking in my career. This project has helped me to find the direction of my career and how to deal with the people in this field. This project helped me to co-relate my knowledge of the subject and to implement it to tackle the practical problems

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BIBLIOGRAPHY:
Websites:
o www.google.com o www.lntinfotech.com o www.wikipedia.com o www.scribd.com o www.glassdoor.com o www.larsentoubro.com o www.jobeehive.com

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APPENDICES:
1. REX: It stands for relevant experience. It is a tool used for calculating the employees salary fitment, ensuring party. 2. SLA: It is the service level agreement. 3. SRS: It is staffing requisition sheet. In this the cadre of the candidate is mentioned. 4. TA: Talent acquisition. It is the team under which I was doing my internship. It is the recruitment team. 5. Smart Track: It is a tool in which the list of the candidates selected and rejected are been kept

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