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a Success 1. The retailing sector in India has been quite________.=staid and boring 2.

India has been experiencing the unique stranglehold of our_____=traditional kirana stores 3. Emotional Quotient increases with age commonly known as=maturity 4. The service sector has expanded because of the virtual stagnation of the________sector.=agricultural 5. Span of management depends upon the ability of whom?=Employees 6. What would essentially shape the growth and future of any economy?=Adequate and quality corporate governance 7. Who said, Management is a multiple organ that manages a business, manages a manager and manages workers and work?=Peter Drucker 8. ________ means draw prior conclusions about the probables of production, sales, profits in the future, on the basis of research.=Forecasting 9. Limitations of business planning is that it has been considered as time consuming and ________ device.=expensive 10. The family owned businesses like Tata and Birla, also face major fears like=Right successor , Stumbling self-confidence , Lack of professional management 11. Who said, Management is the creation and maintenance of internal environment in an enterprise, where individuals working in groups can perform efficiently and effectively towards the attainment of gr=Koontz & O Donell 12. Management as a discipline does not require any________of practice.=certificate 13. ________is at the core of corporate governance.=trust 14. Financial institutions should maintain a close relationship to seek a seat on the board.=False 15. Wrong medium of communication is a physical barrier.=False 16. One of the internal environment factors that influences management is=Place 17. Services are defined as the art and science of managing=the expectations of others , the experiences of people , the demands of the customer 18. Name the three important Generic Competitive Strategies.=Overall cost leadership , Differential , Focus 19. Delegation and decentralization are closely related to each other.=True

20. It is said "Controlling can not take place in a vacuum", which means there can be no controlling without previous=planning 21. Morale is the sum total of various physical qualities.=False 22. Direction is a ________ function performed by all the managers at all levels of the organisation.=managerial 23. Principles of effective delegation are:=Train the subordinates , Reward delegation , Appropriate reporting system 24. ________, weakness, threats, opportunities are the long form SWOT analysis.=strength 25. To be called an SBU, a business unit must meet specific criteria such as= 26. having a definable group of competitors , having a mission similar to other SBUs , preparing its own integrated plans 27. Appley L=Management is management of people and not the direction of things, Definition of Management=Management is management of men, money, machinery, materials and information, Koontz and O'Donell=Management is the creation and maintenance of internal environment in an enterprise,Peter Drucker=Management is a multi-purpose organ that manages a business, manages workers and work 28. ________ are at a minimum where the morale is high.=Grievances 29. the heart of administration is the directing function.=True 30. Empathy is particularly important today as a component of leadership for the following=rapid pace of globalisation , increasing use of teams , growing need to retain talent 31. Name the flagship companies under the group of "Aditya Birla"=Hindalco , IndoGulf Fertilizers , Birla Corporation 32. Fredrick Winslow Taylor's Mechanism of scientific management includes,=Scientific task setting , Planning task setting , Standardization of tools 33. Future of Insurance sector would be=new players taking over the market , improved customer service , strong hold of nationalized players 34. To which practice is the term "corporate governance" given?=Management 35. A senior family member and trusted professional manager acts as what to the business families scions trained abroad and then return to take over the business.=mentor 36. Govt. services comprise________, defence and social goods.=public administration

37. Unity of command means that employees should receive orders from one superior only.=True 38. Posture' and Observance' are not included under the 'yogic' exercises=False 39. Management is a creative and________process.=continuous 40. Every manager in an organisation gives direction to his subordinates as a superior and receives direction as subordinate from his superior.=True 41. The features of art is as follows=skill , knowledge , creativity 42. Science as a discipline has the following features=body of organized knowledge , establishes cause and effect relationship 43. Management is conditional=False 44. Who formulated the l4 Principles of Management?=Henry Fayol 45. Some of the popular forecasts are=demand forecast , sales forecastDrucker emphasized an MBO philosophy for self-help=False 46. Control=Standard, Measurement=Performance, Motivating=Employees, Deviations=Action, Flexible=Design 47. What does control set up for the organization?=Standards 48. Necessary rigidity is required in the control design.=False 49. Control has to be flexible.=True 50. Control helps management in knowing which department needs less attention.=False 51. By creating independent units what can be done to the need for coordination? =Reduced 52. What does coordination do to corporate and individual goals?=Harmonizes 53. Under planning targets of each department need not be compared with targets of all other departments.=False 54. The different leadership styles are=Autocratic , democratic , laissez faire 55. Some of the traits of leaderships are as follows=emotional stability , communication skill , knowledge of human relations 56. Under hard boiled type of autocratic leadership, the employees tend to become=qresentful , uarrelsome 57. Which need includes the basic human needs of food, clothing and shelter? =Physiological needs

58. Some of the general motivators are=job security , freedom at workplace , interesting work 59. Many organizational problems have their root cause in what?=Misunderstandings 60. The different types of psychological barriers to communication will be=ego , status consciousness , closed mind 61. The functional management challenges in service sector are=human resource , marketing and advertising , finance and taxation 62. What proportion is the organized sector of the retail market?=2 % 63. Mass activities have started in modern times .=False 64. Corporate Governance is the term given to which practices?=Management 65. What is an independent business with a coherent set of products, strategies, and objectives, called=Strategic Business Unit 66. EQ was first brought to attention by Benott Simon .=False 67. Tatas=Indian Hotels,Nambiars=BPL, Nulsi Wadia=Bombay Dyeing, Azeem Premji=Wipro, Singhanias=Raymonds 68. What is the role of management consultants?=All of these 69. ________ is a scientific process of looking ________, which is based on past performance=Forecasting,forward 70. ________ is crucial to an organisatons ________.=Directing,success 71. Control through the ________ information will enable proper ________ of plans.=feedback,implementation 72. Theory Y assumes that people will exercise self-________ and control towards achieving ________ they are committed to.=direction,objectives 73. The higher the ________ level of the employee, the lower the ________ satisfaction.=educational,,job 74. _______ is concerned with what is Good and right for ________.=Ethics,society 75. Make sure to follow the proper ________ in reporting the ________.= 76. Guidelines,wrongdoing 77. An ________ is a Group of related ________=SBU,businesses 78. Emotional ________ is the Realization to ________.=intelligence, 79. sense

80. The aspects of corporate governance are=attracting public attention , indispensable , trust 81. With ________ and government regulations, moving ahead requires ________ like Joint Ventures=globalization,strategies 82. Organizations where people continually expand their ________ to create results are called ________=capacityLearning organizations 83. Which among the following are the functions of board of directors?=All of the above 84. The best leader is someone who is?=Cool 85. Life Insurance Corporation was nationalized in 1956 by merging how many private insurance companies?==245 86. ________ offer a definite ________ to the planning process.=Rules 87. direction 88. To avoid order and clarity there should be unity of command.=False 89. Companies seeking to improve have taken a plethora of initiatives such as ________ and ________=TQM, BPR 90. What has led to the stumbling of Indian companies?=Self-confidence 91. ________ divide work into specialized ________.=Managers,functions 92. The internal environment factors that influence management are= 93. labour , machines , place 94. Co-ordination must be visualized from which stage of planning and policymaking? =Early 95. Management consultants do not assist implementation.=False 96. ________ management includes ________ of tools and equipments.=Scientific,Standardization 97. A ________ faced by the retail business is the ________ aspect.=challenge,cultural 98. ________ should ________ its resources in key areas=SBU,Manage 99. Frederick W. Taylor was born before Henry Fayol=False 100.Without an efficient what can, direction not be fully effective?=Control 101.Various areas of operations in Event Management are=celebrity mangement , high profile weddings, birthday parties , concerts

102.A responsible leader does not limit=discussions , development of alternatives , interactions 103.Achieving ones potential is what type of need?=Self-actualization_ 104._______ involves the setting of ________ which will have to prevail in the Organization=Objectives,standards 105.What is the meaning of no physical transfer of goods in Service?=Intangibility 106.Whose success story has taught us a lesson?=Japan, Which King insisted upon setting the goals?=Akbar, Who mentioned that everybody has a divine power to face challenges?=Vivekananda, Who was the mentor of Chandragupta Maurya? =Kautilya, Who popularize Transcendental Meditation?=Maharishi 107.Direction should not be a very continuous activity.=False 108.Delegation of authority does not allow subordinate to develop=False 109.Who is called the Father of Modern Management Theory?=Henry Fayol 110.Direction helps facilitate what in the organization?=Change 111.________ corporate governance is ________ to resilient and vibrant capital markets.=Strong,indispensable 112.EQ refers to the qualities=That mark the people who excel in real life., Science is proving that EQ more than IQ=Underpins many of the best decisions., Emotional distress shrinks working memory=And so diminishes the ability to think clearly., self-motivation requires a high level of optimism=And persistence despite rejection.,Empathy involves reading unstated emotional cues=Being able to sense what others are feeling 113.Due to liberalization the changes that has taken place can be summarized as=competition , pressure on prices , market revolution 114.Corporate governance should aim at better ________, ________ and accountability.=transparency, ethics 115.Economic considerations do not affect the choice of span.=False 116.________ can be viewed as an extension of ________.= Decentralization, delegation 117.________ can defined as the ________ of what is good and right for business.=Business Ethics,study Where is the attack on business families coming from?=Transnationals The old control techniques which were used through years are=unity of policies , break-even analysis , budgetary control

Steps that a whistle blower should take into consideration=stick to facts , consult lawyer , determine the type of wrong Budgetary control involves budgets such as=sales , production , cash Event management is a modern activity.=True Which among the following are barriers to communication?=Noise, time and distance , Semantic barriers , Wrong Medium What is concerned for the good and right for the society?=Ethics The important characteristics of direction are=helps utilize capabilities , initiates action , irreplaceable task Principles of effective communication would be=clear in use of language , attentive listening , use of right medium The objective of paternalistic leadership to help, guide, protect followers.= TRUE The channels through which corporate governance may bear on performance are=managerial incentives , disciplining , corporate restructuring Essentials of a good plan are=must be continuous , should be time bound , must motivate people Organizing=Process, Philosophy=Management,Exception=Principle, Control=Span, Delegation=. Degree The extent of decentralization depends of which factor ?=Costliness Who said, direction is telling people what to do?=Dale What is essential for an order is to be carried out effectively?=Acceptance Direction helps integrate whose efforts?=Individual Some of the important techniques of coordination are=hierarchy , effective communication , indoctrination One needs to se e the big picture.=True The 3-needs theory is about motivators in an organization.=True Service sector has expanded because of explosion in information technology.=True Franchisee stores can be further categorized into=apparel stores , jewellery stores , footwear stores

What is event management?=Interactive advertising What is the core of corporate governance?=Trust There are five channels through which corporate governance may bear.=True Key ethical principles include the following=fulfilling commitments , caring and compassion , being accountable for decision Unethical acts are results of the following factors=unawareness and insensitivity to issue , faulty reasoning , selfishness An SBU is a relatively independent business unit.=True Learning organizations must develop a capacity for fast-paced innovation and learn to love what?=Change The different disciplines mentioned in the fifth discipline fieldbook by Peter Sange are=personal mastery , mental models , shared vision Who mentioned that everyone has a divine power to face the challenges?= Vivekananda Human beings are classified under different mental conditions such as=restless equilibrium , imperfect equilibrium , perfect equilibrium Successful consultants should promote their consultancy through what?=Network Decentralization would not be preferred in large-sized units.=False Planning ________ risk factors and ________ waste=anticipates, eliminates The need for co-ordination is felt to ________ the ________ of an organization=integrate,activities ________ motivating, supervising, directing, guiding of employees, are ________ of control.=Leading.elements ________ maintains the ________ between ends and means, outputs and efforts.=Control,Equilibrium ________ leader believes in helping, ________, protecting, and keeping followers happy?=Paternalistic,guiding Theory X assumes People must be ________ or controlled to do work to achieve ________=coerced,objectives Morale generally ________ to esprit de ________.=refers,corps

________ services comprise of social and personal services and ________.=Consumer,hotels Indian ________ must keep in mind that Indians enjoy ________ for options.=retailers,scouting An objective of corporate governance is ________ of ________ value.=enhancement,shareholder ________ is ________ management does=management,what Corporate governance may bear on performance through which of the following? =All of these The tools and techniques used in the learning organizations are=creativity, brainstorming , observing outcomes , reframing knowledge Collective learning requires skills for sharing information and knowledge, the key skills mentioned are=listening and observing , holistic perspective , coping with challenge and uncertainty The Indian customer likes to be served:=All of these One of the causes of low morale would be=No delegation of authority An SBU is an independent business with a coherent set of=products , competitors , objectives In management process, the most misinterpreted word is ________.=Organizing Name the flagship companies under the Business family "Munjals"= Hero Honda , Hero Cycles The main strategies adopted by business families for growth are=Raising their capital , Appoint professional manager , Technology upgradation Select the guidelines for effective decision making.=Adopt a diagnostic approach to decision making , Involve subordinates in decision making process , Evaluate the results Audit is an effective tool of corporate governance and can act/enable=selfregulation Which among the following is an event management company?=Planet E Some managements who are very much intimated by consulting firms, what are they likely to loose=Confidence Motivating a worker is to create a need and what else on the part of a worker to

better his present performance.=Desire Management is multidisciplinary, it includes knowledge/ information from=economics , maths , psychology The purpose of control is not to appraise current and completed action but to provide a basis for regulating future activities.=False Business ethics can be defined as the study of what is________for the business.=good and right To solve the HR issues, one of the remedy is to emphasis on overall ________ development through training and exposure.=Personality Corporatization of the service sector is essentially=professionally managed services With liberalization markets are undergoing fundamental changes including ________ and pressure on prices.=competition One of the external factors that influence management is=Legal Management as a discipline is the function of________.=creativity Decreased productivity is a cost of low IQ.=False A rule governing Indian companies states that policy holder's funds must be________only in India.=invested The financial structure is not one of the five channels of corporate governance.=False Goals=It is a dream with a deadline and articulates the long-term goals of the enterprise.,MBO=More specific, financial, non-financial issues reached with a stretch. ,Mission= The philosophy that emphasizes self-control and self direction, Vision=The basically indicate the purpose of business A set of actions that you start with and must maintain is also called as ________.Strategy Being more attuned to the feelings of those you work with is a benefit of ________.==Emotional Quotient The 7 S Framework first appeared in 'The Art of Japanese management' by Richard Pascale and Anthony Athos in 1981.=True What does decoding mean ?=Message interpretation Some tips for improving written communication would be=Avoid unnecessary words , Use simple words and phrases , Use short and familiar words

Under pre-requisites of planning performance budgeting is meaningful without control.=False The products that are grouped under strategic business units share common factors, like==underlying technology , the market , the skill What is the fundamental tool employed by managers in directing their subordinates ?=Order MBO method has been evolved by Peter Drucker (1955).=True Control techniques affect the degree of decentralization.=True The term ________ refers to a specific administrative directive prescribing the sequential manner in which a repetitive activity is to be initiated and completed in a goal - oriented manner.=procedure Whose feelings and difficulties should the manager know for direction to become effective ?=Subordinates In delegation a superior transfer some duties and responsibilities to his subordinates.=False Under the disadvantages of strategic business units what is that which is difficult to maintain in its uniformity?=Corporate image What did chanakya write ?=Arthashastra How many forces of competition are there according to Michael E. Porter?=Five Producer services are trade,________communication and financial services.=transport The various tools for corporate governance are=audit , professionalism , proper functioning of the board Economic consideration do not affect the choice of span.=False To become a successful consultant, name the skill required=negotiation ________ says you are the product of your past and you are bound by past activities.=Law of destiny To establish contact with the creator ________ helps us to transfer our minds and reach at the goal.=Yogic processes, social norms and values The defination of decision involves following characteristics=Involves Rationality , Involves Commitment , Involves Mental Process Name the need under the level of hierarchy which has the highest potency and a

person who lacks basic necessities of life will primarily be motivated by such needs=physiological ________ is effective only in big organizations.=Decentralization The concept of corporate governance has been attracting________in India.=public attention Name one of the disadvantages of strategic business units=Distortion of information Maharishi Institute of Management has ________ centres in India and abroad.==18 Under McKinsey's 7 S model, the soft S's are:=Style , Staff , Skills The factors measuring the morale of the workers and ascertain whether it is increasing or diminishing can be listed as==Absenteeism , No. of accidents , Grievances The Indian retail sector is behind Taiwan although its retail industry is estimated to be around $40 billion only, this is because of its==81% Knowledge based decision-making.=Instead of intuition, Professional managers may have only salary-stake= of accountability of Performance, Management can be applied everywhere=Management is universal, Management is dynamic=Changes as per time,Manager does not require any specific qualification=Anybody can become a manager, The general management challenges faced by the service sector are=Communicating the concept , Differentiating factors , Revenue model ________ provide all types of help required to make the business more efficient and profitable.=Consultants The key management processes in the learning organizations would be= competitor analysis , performance measurement , capability planning Management is said to be the combination of three factors, arts, science and the third is=profession Taj Mahal are living symbols of 'creation and result of management practices'.=True Ethics of statute tries to explore the traits which help the person to lead a life that is satisfying from an ethical point of view.=False Philosophy of scientific management=Development of each man to his capacity and ability, Six industrial activities=-Technical, commercial, financial, accounting, security management, Five management functions=Planning, organizing,

commanding, co-ordination, control, Four supervisors at implementation department=Gang boss, speed boss, repair boss, inspector Whose behavior does control guide and integrate?=Employees What is the keynote of Indian thought?=Balance One of the popular forecasts is?=Demand Few of the ethical concepts are stated as under=ethical subjectivism , ethical relativism It is agreed that control is vital to an organization due to the following reasons=positive impact , detection of weaknesses , proper implementation of plans Internal coordination will be coordination between=branch offices , workers and managers , coordination with employees of same dept. Challenge faced by the retail business=Looking beyond price, Brands are no longer products=They are associated with life styles and peoples aspirations, Obstacle to retail development in India=Expensive supply chains , A favorable factor which will help the further development of retail sector in India=Awareness being created by satellite TV channels about global products., An average Indian buying habit=Prefer to pay in cash In the insurance sector the rules governing the foreign companies=26% equity participation , can affect only special resolutions , cannot appoint majority directors on the co. board Sniffing=Flavor, De merger=Downsizing,Consultants=Advisors, Mergers=Acquisitions, Trendy=Glamorous A consultant should have ________ of travel ________ the globe.= tenacity,across ________ the insurance ________ and forecasting Insurable population is must.=Planning,product ________ is a ________ process=Management,continuous The products that are grouped under SBU share a common=underlying technology , market , skill What requires a high level of optimism and persistence despite rejection?= Self Motivation Strong corporate governance is indispensable to resilient and vibrant capital markets.=True

The service may or may not be tied to which type of good?=Physical Organization is like an ________ influenced by ________-building process.=individual,image 50.The last few years have shown a ________ of film ________ shows.= opportunities, celebrity Product differentiation is not a barrier to entry.=False There has been an increased ________ on ________.=reliance, consultants The different As of the service sector are=acceptability , awareness , availability Management exists only at the top levels of the organization.=False In the Needs- satisfaction chain, every ________ is a ________=step ,Motivator Organization is a set-up of what?=Relationships Problem Perception=Bounded Rationality, Benefits=Weaknesses, Takeover=Turnaround, Budgets=Strategies,Policies=Rules Business families have adapted themselves to the new realities such as= customer relationship management , reliable after sales service , new product launch The Indian customers has been shying away from large stores and supermarket chains due to=poverty and low literacy rates , expensive supply chains , low per capita income , low taxes India never had its own management practice.=False The need for co-ordination is created when managers do what to specialized activities?=Divide Self-motivation requires a ________ level of ________.=High, optimism The bureaucratic type of leadership is normally criticized for=nepotism , delays The various problems faced by event management industries are=entertainment tax rates , large no. of permissions required , service taxes Indian business families have focused more on their areas of core competence.=False

Henry P. Towne outlined the Importance of ________ as a ________= management,science Components of planning would include=objectives , budgets , procedures According to Sehznick, the major task of a leader is not only to make a policy, but to build it into organizations what?=Corporate Culture Direction is also done by top and middle level managers.=True What does the insurance company compensate, when an event insured against occurs?=Losses Who is the Father of Competitive Strategy?=Michael E. Porter Greater co-ordination is not needed in sequential rather than pooled interdependence.=False ________ is telling ________ what to do.=Direction, people Control highlights omissions if any.=And makes it possible to take Corrective measures., Control is related to the future.=though it lives in the present., Changes can be anticipated=via information collected., Control gives the correct picture=of the nature of corrective action to be taken. Organisational morale is basically the individual mental condition.=False ________ is a systematic and knowledge of ________ and living.= Vedanta, Life Who propounded theory X and theory Y?=McGregor Service sector has expanded relentlessly in the past decade due to related events in the 1990s=explosion of information tech. , slow growth of manufacturing industry , virtual stagnation in agriculture Actuary ________ and deciding of a specific ________ is the biggest problem.=science, premium If you want it done right, do it yourself, is a fallacy=True Self-________ matters a lot to ________=regulation,Leaders Some of the major strategies adopted by business families for their survival and growth are=appointment of professional mangers , joint ventures and tie-ups , technology up gradation For most hi-tech service industries, the two ingredients are:=Only a and c Which of the following is a necessary by product of good managerial directing ?

=Co-ordination Functional authority works only when,=Assignment is clarified , The subordinates are allowed to participate , Feedback control is established Limitation of control are=external factors , fixing of responsibility , variation and its causes How many billion dollars is our Retailing sector estimated to be?=$ 180 billion Motivation of subordinates to meet the expectations of the manager is a feature of direction.=False Name the tactics used in the intensity of rivalry amongst existing competitors.=Price competition , Advertising battles , Product introduction Which concept of ethics tries to explore the traits which help a person to lead a life that is satisfying from an ethical point of view?=Ethics of Virtue What is the challenge insurance will face like any other service sector?=Branding Vision without mission is incomplete and mission without vision is meaningless.=True Different rates are levied by different states for ________ tax.=entertainment Name the group of related businesses that can be taken for the sake of strategic planning, distinct from the rest of the businesses=strategic business units Advantage of delegation of authority results in prompt _=Decision-making Principle of effective delegation=To believe in feedback, interaction and result orientation., High degree of delegation=The task is specified to a subordinate and is told to report back with results, Functional authority= This is clarifying the assignment, which is delegated to a department., Need for delegation=Superior needs to concentrate on important and vital issues. Span of control is also referred to as the span of ________.=Supervision One of the merits of ________ is that it recognizes importance of various individual needs and motivation, and yields a contingency model.=Vroom's theory ________means that private and foreign investors can participate in the Indian Insurance Sector.=Liberalization Chesterd Bernard developed a theory of organization and ________ functions.=Executive Unit of command=This means that employees should receive orders from one

superior only, Scalar chain=Chain of superiors from the highest to the lowest ranks, Equity=Loyalty, devotion on the part of managers should be there when dealing with subordinates, Esprit De Corps=In union there is strength' The main role of management consultant to the organisation is to provide=Recommendations The potential external opportunities faced by an organization are=additional customer groups , faster market groups , falling trade barriers The service sector has grown because of reasons mentioned below= tendency of distributing specialized knowledge and technology capital for labour in the manufacturing industry , technology no longer gives a competitive edge to manufacturing activities in the global scenario , as income increases, consumer demands for services increase faster than those for goods Actuary is one who specializes in the________of insurance.=mathematics One of the oldest technique of checking performance is the personal observation.=True In the complex new liberalized economy business families face common problems such as=Unproductive labour , Falling share value , Transnational attach What articulates the long-term goals of an enterprise ?=Vission Statement You should never measure the process and develop tools that will measure your progress.=False Many families were running the business with a law ________ stake of 15% to 20%.=Capital Direction initiates at the bottom level in the organisation and follows to top through the hierarchy.=False High morale is likely to be associated with superior motivation and low morale with ________, and a lack of drive.=frustration Research indicates that the limbic system learns best through=motivation , extended practice , feedback Advantages of learning organizations should be=Free exchange and flow of information , Commitment to learning, personal development , Climate of openness and trust What type of industry is consulting-=Knowledge Which Indian pharma company has recently started an SBU?=Ranbaxy ________is a tool for corporate governance.=communication

What does control maintain between output and effort?=Equilibrium Horizontal co-ordination takes place sideways.=True Who is the father of the three-needs theory?=McClelland,Who discovered the Expectancy theory?=Vroom,What is a basic need?= Food, What is an esteem need? = Self-esteem, Who propounded Theory X?=McGregor The non-financial type of motivators would be=encouragement , freedom , recognition New companies feel that________is the most appropriate type of alliance.=Jointventure What is that the consultant must be able to recognise about the client's future needs ?=Vision Learning organizations are adaptive to their_environment=external Vipassana=Meditation, Visionary=Missionary, Knowledge Worker= Wisdom Worker, Tamas=Rajas, Karma=Destiny Event ________ has various ________ opportunities.= management,Career Fedrick Winslow Taylors Mechanism of Scientific Management includes= scientific task setting , planning the task , standardization of tools and equipments ________ is the result of human limitation to the span of management.= Delegation Learning organizations must possess what type of culture?=Learning Some of the external factors that limit control are=govt. policies , market changes , economic changes Service denotes physical transfer of goods.=False For effective control, different departments should have uniform systems of control.=False As organizations increase their products, market diversity etc, for what type of people does the demand increase?=General Managers The objective in corporate governance are=shareholders value maximization , growth , stability

Name the department which plays a major role in developing a learning organization=MIS Communication barriers in the international environment are=Loss by transmission , Loss by poor retention , Poor listening What criterion is that which the SBU must meet which is neither too large nor too small?=Proper size Individuals have different ________ of management categories such as democratic, ________, bureaucratic, etc.=styles,autocratic How many event management companies are there in Pune?=215 Developing effective control is one of the weaknesses of MBO=False The summary of important trends in retailing are=market concentration , global players vs. local players , non store retailing Who is the father of Intelligence Quotient ?=Alfred Bennet Research into the average Indian buying habits have brought about the following facts=they prefer to pay in cash , they like to touch and feel the merchandise , they want attention to be given to all members of their group In the insurance sector the rules governing Indian companies are=min. paid up capital of Rs. 1 billion , domestic player cannot be subsidiary of foreign co. , no dealing in non-insurance and non-life as single entity Development of the retail sector requires a slow change in our mindset.=True Succession planning is not a function of the Board of Directors.=False The following are the elements of control=authority and knowledge , guidance and direction , constraint and restraint Which type of strategies do professional managers help organizations in chalking out?=corporate Deontological ethics believe that mature persons have inadequate capacity to reason.=False Name the leading ad agencies in India that have a separate event section.= Vigennet , Ogilvy , Mathers What would be the percentage of equity participation under the rules governing foreign companies?=0.26 Frederic W.Taylor's middle name is ________.=Winslow

The various tools employed by the companies to improve and sustain employee morale=building of responsibility , rotation of jobs , job enrichment Potential external opportunities=Complacency among rival firms, BPR= Business process reengineering, TQM= Total quality management, Potential internal strengths=A distinctive competence Some of the management functions mentioned by Henry Fayol are :=Planning , Control , Co-ordination Demand forecast is one of the popular forecasts.=True In which type of income class, does the insurance sector have to face the challenge of making insurance a buying priority?=lower-middle The different kinds of relationships for selecting the span of control would be :==One to one , Cross relationship , Direct group The fundamental objective of corporate governance is essentially= enhancement of long term shareholder value Policy is supposed to be immutable, unchanging and eternal.=True Under principle of effective communication what should be fully understood by all concerned.=tasks , policies , responsibilities One of the popular forecast is=Demand Kautilya=Conception of administration and management, Swami Vivekananda=Political, Social and Economic Management of state, Samartha Ramdas= Setting goals and accomplishing it.,King Akbar= Creator of social progress and prosperity Costliness of the ________ is the overriding factor determining the extent of decentralization.=Decision What is essential for the management to get things done in the organization? =Delegation Indian companies because of confused status have lacked self-confidence.=True Charles Babbage built the first prototype of modern ____=Computers Consultants must conduct diagnosis to redefine ________.=Problem Lower level managers need EQ most.=False Some of the limitations of business planning are=Time Consuming , Expensive device , Heavy cost of planning

Positive motivation makes people willing to do their work in the best way they can and improve their ________.=performance Good motivation lead to low morale. High morale is the manifestation of a weak or defective motivating process.=False The ________ principle, which is the inherent process in organization through which authority, the antecedent co-coordinative principle, permeates the entire organized structure.=Scalar Human thoughts are classified as :-=Inactive , Active , Transactive Which of the options mentioned below would be categorized as a Franchisee store? =Footwear stores The process of forecasting is based on :-=Future trends , Current analysis , Past performance The characteristics of knowledge worker would be :-=Egoistic , Right conscious Any morale improvement programme of management must embrace the following rules :-=Encourage initiative , Respect individual , Be fair and just Name the specialization where the economists consider necessary for efficiency in the use of labour :-=Division of work Objectives' is a wider term and ________ is part and parcel of it.=Mission The non-executive directors on the board of the company should be 50%.=True Who is the 'founder of Human Relation'?=Elton Mayo What should be included in the new governance charter?=Qualified and independent audit committee Managers should be effective ________ so that they may influence the activities of subordinates without dissatisfying them.=Leaders The term 'span of control' is also referred to as:-=Span of management , Span of supervision , Span of authority ________ is practiced like all other managerial functions at all levels of management.=All level exercise Every person has different ways and means of performing art, similarly, every individual has different styles of management and these are categorized as :-=Democratic , Autocratic , Beaurocratic Who is the father of Intelligence Quotient ?=Alfred Bennet

Management requires learning=Art requires knowledge, Science is developed=Over a period of time, Management as a discipline=Has no centralized rule-making authority,Management is a multipurpose organ= That manages a business, Management is understood by performance= Management is what management does Parting with authority means parting with friendship.=False According to Abraham Maslow, human needs can be classified into how many types?=Five ________ organizations have systems, mechanisms and processes in place.=Learning Fear among managers is not a barrier to delegation of authority.=False Henry Fayol finds ________ and responsibility to be related, with the latter arising from the former.=Authority Emotional distress shrinks working memory.=True A new sector has emerged in modern times, known as ________ management.=Event A direct consequence of retailing has taken place due to the emergence of :=Apparel retailing stores , Pharmaceutical retailing stores , Books, Music and Lifestyle retailing stores What type of skills does management require?=Conceptual , Human relations , Technical Name the books on management written by Peter Drucker :-=Frontiers of Management , The practice of management , Management, tasks, responsibility "Measuring Intellectual Capital" is one of the examples of performance measurement.=True Individuals are encouraged to develop ________, to speak out, to challenge actions.=Ideas What is the set-up of an organization?=Relationships Morale is the term usually applied to armed forces during war time and athletics teams. It refers to team spirit and ________ of people for a common purpose.=Togetherness The essence of control is that it is aimed at results and not necessarily at people as such.=True

Virtuous acts include:-=Honesty , Integrity , Tolerance International artists' performance in India is diminishing in recent times.=False The service sector has not corporatised itself.=False Which segment of event management has the potential to gross the largest in India? =Live entertainment Few of the management principles given by Henry Fayol are:-=Authority and responsibility , Division of work , Discipline Advantages of SBU's are :-=Quick response to environmental changes , Increased focus on products and market , Facilitating development of General Managers Zurich=Hero group, ING Group=Vyasa Bank, STANDARD LIFE=HDFC, AMP=Sanmar According to Swami Vivekananda people have intuition or sacred power to face difficult task.=True In the various versus of Gita, there are many practical messages for which level of people in management?=Leaders , Team leaders The potential external threats faced by an organization are :-=Entry of low cost foreign players , Adverse demographic changes , Slower market growth How many rules govern Indian and Foreign insurance companies?=12 Management as a discipline is the function of ________.=Creativity What require a high level of optimism and persistence despite rejection?= Self-Motivation Henry Fayol was trained as a ________ engineer.=Mining To enhance emotional intelligence, ________ must refocus their training to include the limbic system.=Organisations The strategic factor in social integration is the development and selection of leaders.=True ________ establishes, cause and effect relationship.=Science Business ________ is the calculation of probable events to provide against future.=Forecasting The technique of control is associated with planning, as a part of scientific management.=True

The major books on social and political analysis by Peter Drucker are :-= The future of industrial man , The age of discontinuity , Drucker on Asia Name the various characteristics of science :-=Organized knowledge , Cause and effect relationship , Predictive power Board members should have an independent sense of judgment.= True Event management in India is an ancient activity. Organizing is defined in different ways, viz.= Process , Relationship , Corporate citizen Charles Babbage built the first prototype of modern ________.=Computers It is said that 'Delegation is the key to control' and = information is guide to control Which is the technique where the completion of all tasks is checked in the order planned in the time scheduled is known as= Critical path method Application of general management functions to the insurance sector is= coordinating , controlling , directing Lower level managers need EQ most.= False Certain important motivational techniques are= Monetary incentives , Job-based techniques , MBO techniques Future of Insurance sector would be= new players taking over the market , improved customer service , strong hold of nationalized players Service sector is not=influenced by this system,Functional management challenges=Management accounting and taxation,Corporatization of services= Accountants,Reason for expansion of service sector=Failure to sustain an advantage in manufacturing activities Procedures establish a useful method of doing work and thus it can eliminate friction between departments. = True Communication forms the link between every individual and between one group and the other groups, what are the main facts which flow through individuals at various levels.= concepts, opinions RBI's present report on currency and finance divides the sector into= consumer services , Govt. services , producer services It is that top leadership fails to teach the MBO philosophy largely because, very often it is itself not motivated.= True Pursuit of excellence is an ethical principle.= True

Delegation is required in which type of organization?= All type of organizations Leading companies in thissector of event management=Whizcraft Entertainment Ltd, Midas Events,Fountain Head,Problems faced by event management industry=In addition to the entertainment tax, an event management company is also required to pay service tax, Areas of operations in event management=Celebrity management, television events, Definition of event management=Events are the occurrences designed for marketing interests If you don't know what you want to achieve, don't call in the________.= Consultant Who is primarily known for his Time and motion studies?=Frank Gilberth What can act as a self-regulation enabler? = Audit Of which kind of advertising is event a form?= interactive Steps to be taken into consideration while whistle blowing are: = examining your motives , verifying and documenting your information , sticking to the facts Few of the benefits of direction are= ensures stability and balance , secures employees co-operation , facilitates change in organisation A method of grouping the business of a multi-business corporation, which helps in strategic planning, is ________.= scientific The important point to be noted under the definition of learning organizations is= Development of collective as well as individual learning The Internal environmental factor that influence management are Place, Labour,machines,Money Any discipline to be called as profession must fulfill the following conditions = requires definite period of learning , centralized rule making authority , enforceable code of conduct Revenue model is a challenge in the service sector.= True The contribution of the service sector to GDP has been less than proportionate to= employment The scope for retailing in India is great as it is dominated by the________.= unorganized sector Which of the following is not an area of operation of event management?= banking Foreign insurance companies can appoint majority directors on the company board.= False Intelligence quotient is the measurement of one's ?= Intelligence

Decreased productivity is a cost of low IQ.= false The experts who dealt in Behavioral Sciences are := Max Weber , Vilfredo Pareto , Elton Mayo W.Edward Deming introduced quality control in Japan.= true The purpose of life is to raise from ________ to rajas= Tamas It is said that waking and dream world are both illusions, according to vedanta world as ________.= Maya Mithya Under the role of management consultant, consultant acts as a= Motivator , Leader , Counselor Planning is based on future conditions which are dynamic, hence it is said to be= Flexible Maintaining discipline and ________ those who perform properly, is an element of direction.= controlling Managerial function of control is the ________ and correction of performance of various activities.= measurement Which modern trend calls for systematic attempt at controlling ?= Decentralisation "Control maintains the equilibrium between ends and means, output and efforts' by according to = Peter Drucker Management has been defined as the creation and direction of the internal environment in an enterprise= False Corporate governance aims at= better transparency , ethics , accountability To which environment is learning environment adaptive? = External Which famous management consultancy first adopted the 7 S model?= McKinsey & Co. Which law states that 'you get what you deserve and not what you desire'= Law of destiny ________ degree of delegation is that in which a superior states a particular task to his subordinates and tells them to investigate on that task and report back.= Low Organization as an establishment is considered as the ________ aspect of an enterprise.= Physical An organization consists of individuals in which their formal roles and structural positions bring them closer.= True

Decentralization = It is viewed as an extension of delegation,Organizing= It is considered as a process, or any activity,Delegation= This means to give, offer, confer and allot a major part to subordinates,Span of management = It is based on the manager of average ability Organization as an establishment = This is regarded as the physical aspect of an enterprise,Organization as a corporate citizen = This is regarded as the social aspect of an organization, Organization as a relationship = This is more related with the formal and informal relationships, Organization as a structure of authority = This is created out of responsibility and accountability structure Who said, 'Direction is telling people what to do and seeing that they do it to the best of their ability'. = Dale ________ behaviour is obtained when there is a one-way transmission of orders from superior to subordinates. = Linear The meaning and purpose of control is= knowing exactly what work is to be done , knowing that the work has been done or being done , knowing immediately of any delays, hold ups The larger the organisation, the more easier is the control process with respect to overall results.= False Under the kinds of motivation, employees are different individually yet, they all want the following things from the job.= Job security , Congenial associates , Fair wages The negative type of motivators will include= Fear , Force , Reprimands Management is just a list of functions.= False Science has no predictive power= False Professional management signifies separation of ownership and management.= True Selective Perception = In communication this means that they hear what they want to hear and ignore other information, Semantic Distortion =This type of communication is said to be deliberate or accidental ,Secrecy =There is a large amount of information which is withheld bec' it will cause jealousy, Oral Communication= Frequently used by supervisors at the shop floor and by middle level managers Service sector has grown because of________.= contracting The various departments that an event management company will have are=

creative , production , client servicing The channels through which corporate governance may bear on performance are activated through several structural and institutional factors as follows= legal, political and regulatory environment , financial structure of corporation ,structure and functioning of co Name the growing developer and publisher software created by SBU's to handle product development for each of the segments like child, youth entertainment etc.= Mindscape People with high EQ understand people's which factor ?= Expectations EQ is born largely in the neurotransmitters if the brains limbic system that governs = drives , impulses , feelings Which is the second factor of the 7S model?= Structure India should borrow management skill from other countries but one should never borrow the use of the mechanical arts and applied sciences -= False Gita has nothing to do with leadership in management= False What is lacking in Indian business companies management ?= Professionalism Business families have started spending more on research and development.= True What is indispensable to accurate internal budgeting and to setting financial and expansion policies.= Sales forecasting The steps included in the process of MBO are= Preliminary setting of goals at the top , Clarification of organisational goals , Recycling of objectives Span of management is normally related to organization structure.= True Control, like other elements of management process has to be ________ and not an emergency operation= continuous In an organisation the reports that are in the form of graphs, tables etc, are called ________= statistical reports This is a type of motivational technique training given to the groups of managers themselves so that they may behave with and motivate their subordinates better.= Sensitivity training Theory X =Both men and boss participate and jointly determine each individual's major areas of responsibility ,Theory Y =People do not have ambitions and they try to shirk responsibility ,MBO= technique Autocratic, democratic styles of leadership have their own implications for employee motivation. Leadership Technique =The average human beings, under proper conditions, do not shirk responsibility.

Science as a discipline has the following features= body of organized knowledge , establishes cause and effect relationship What hampers organisational communication ?= Barrier The lack of communication leads to= information gap , disintegration , deviation from performance ________ with sympathy can reduce some of the daily frustrations in organised life and result in better communication. = Listening Services need support functions to assist its operation, they are = transport, telecom, power What is one of the most significant inhibitors in customer preference while purchasing perishable items in retail?= proximity of markets An Indian consumer is= one of the most diverse and demanding State Bank of India has collaborated with which foreign insurance company?= Cardiff Which ethical concept argues/emphasizes that all mature persons have adequate capacity to reason and that ethical rules can be desired from such reasons?= Unethical acts are a result of________.= Unawareness and insensitivity to issues Loyalty to the________should occupy the place before loyalty to the organization. = country Peter Drucker is an expert on := Japanese art , History of technology , History of American statesman Peter Durcker's classic book is known as 'The ________ of management'.= Practice Samartha Ramdas contributed to the conception of administration and management= True One of the fears family owned businesses fear is the successful planning to the get the right person after the business ________.= Pioneer As Koonfz comments, ________ is deciding in advance what to do, how to do it and who is to do it.= Planning Features of direction would be= Pervasive function , Communication , Continuous process David McClelland identified three motives which compare with Maslow's higher ranking motives; please name the missing motive. 1. Affiliation - Social, 2. PowerEsteem 3. Achievement - =Self-actualisation

Worker's Desires= It includes affection belongings, acceptance, friendship Basic human need of food, clothing and shelter,Management Desires =Safe, healthy working conditions economic security Lowest cost per unit, Intelligent initiative,Esteem Lowest cost per unit, Intelligent initiative Self-respect, status recognition from others, Social or Affiliation =Basic human need of food, clothing and This is one of the good control system where the system should confirm to the nature and needs of the activity or position sought to be controlled = Suitability Decision-making =These are the first step leading to the attainment of objectives. ,Forecasting =These are the goals established towards which the organisation activities are directed ,Planning= These are specific required action or non-actions, allowing no discretion ,Objectives= These are tomorrow's expectation, based on yesterday's achievements and today's plans. According to Theory Y, people lack self-motivation and require to be externally controlled and closely supervised in order to get the maximum output for them = False The names of the experts who have given recent contribution to management are:= William Ouchi , W.Edward Deming , Peter F.Drucker Correction of deviations is the point at which control can be seen as a part of the whole system of management and can be related to other managerial functions.= True The service sector has expanded relentlessly in the past decades. Which of the following events gave it pre-eminence?= explosion of information technology The qualities that matter for International teamwork are, = Mutual respect , Sense of time , Team spirit It is said that always lines of communication should be open.= True Service sector in India dominates half of our national income.= True The structure of consumer demand in India is like an iceberg". What is therationale behind this statement? = we see only parts of ready potential on the surface What is the authority for the SBU which is delegated to each person heading it, and can adapt quickly to any environmental change?= Decision-making There are ________ forces of competition.= Five Definition of Management=Management is management of men, money, machinery, materials and information,Koontz and O'Donell =Management is the creation and maintenance of internal environment in an enterprise,Peter Drucker =Management is a multipurpose organ that manages a business, manages workers

and work, Appley L= Management is management of people and not the direction of THINGS Objectives can be classified as= On the basis of time , On the basis of functions , On the basis of levels Good competitive skills are a potential external opportunity of learning organizations= False Fast food chains are not a corporatised service.= False Planning is mainly concerned with looking ahead in the future, what is it that provides the necessary raw material for correct planning ?= Forecasting According to Dr. Chakraborty's in his model II, headvocates and gives preference to= Wisdom worker According to Urwick, features of good plan is that which is sample , balanced , flexible ________ thinks that all knowledge is not subjective andhe is self-conceit to possess it. = Knowledge WORKER. ________ helps in adjusting to uncertainties in assessing work situations and the effective delivery of services even under worst condition.= Malleability This is one of the method of checking performance where many business executives insist on making frequent visits to their plants so that they can see for themselves for real state of affairs= Personal observation Companies like Godrej, Infosys are arranging which sessions for their employees = Yoga At which levels of the organization does management exist?= Top-level Philosophy of scientific management says that science is not a rule of ____= Thumb The components of competitive analysis are := Future goals , Current strategy , Capabilities Human thoughts are classified under Tamas Rajas and Hettwa= False Ethical concepts include:= Ethical subjectivism , Consequentialism , Ethics of Virtue Henry Fayol was born in England.= False What is proving that it is EQ more than IQ that underpins many of the best decisions. = Science

It is said that, 'Don't follow practices of delegation on ________'.= Paper What are the common challenges faced by the retail business?= Special mindset to develop special strategies , Coping with the change Robert Owen was a railroad builder in America.= False How many channels are there through which corporate governance may bear on performance?= five The code of conduct for a profession should be= Enforceable The issues of insider trading can be dealt with by keeping a principle of= Disclosed or desist Name the factors governing the span of management.= Ability of the manager , Ability of the employees , Geographic location The different components of EQ would be= Self-awareness , Emotional management , empathy Events like trade fairs are handled by government authorities, for example the biggest concourse under the sun, ________ is again handled by Allahabad Municipal Corporation.= Kumbhmela With globalisation moving ahead companies requires strategies like joint ventures for example HDFC - Standard Life =Your Answer Kinetic Honda One of the external environment factors that influences Management is= Lega Disadvantages of SBUs are= Over-emphasis on short term performance , Distortion of information , Dysfunctional competition among divisions The ________ appeared in the book, In search of Excellence.= 7 S model Learning organizations must adopt processes thatencourage interaction across boundaries= True ________ learning requires skills for sharing information and knowledge, particularly implicit knowledge,assumptions and benefits that are traditionally beneath the surface.= Collective How many central ideas are associated withconsequentialism?= Two A budget as a plan of statement of expected results isexpressed in numerical terms.= True A set of actions that you start with and must maintainis also called as ________.= Strategy

Characteristics of formal organization are := Arbitrary structure , Predetermined objectives and policies ,Well defined rules and regulations The model presented by Dr. Chakraborty shows that Indian thought has a keynote, that is =Balance One of the internal environment factors that influences management is= Place When an insurance policy is sold, a promise is sold".= TRUE. Important ingredients of the service industry are labour and knowledge.= TRUE. What is the reason that Indian Business houses were notable to take courageous decisions.= stagger or stumbling self-confidence Budgetary control involves budgets such as = sales , production , cash Which type of transmission of orders help in obtaininglinear behaviour ?= one-waY What does office management include?= staffing and equipment of the office It is said that no company is allowed to deal in lifeand non-life insurance as a single entity.= True According to the Consequentialism concept of ethics, an act which does not maximize value= is not ethically Elements of effective control are = Understandable , Corrective , Flexible Emotional intelligence is said to be the ability to sense, understand and effectively apply the power and acumen of emotions as a source of= information , trust , human Energy What is it when you are feeling and being in touch with subtle feeling about things ?= Self awareness The four A's of the service section are=acceptability,________, affordability, availability.= awareness Management is promotional= False Management manages a manager and manages machines and workers= False The strategic factor in social integration is the development and selection of leaders.= True Communication in industry is a phase both of organisation and moral building.= True The characteristics of a good consultant should be = Good communication skill ,

Team spirit , Cosmopolitan outlook A vision statement should have which option among the following components.= Precise and objective Which ethical factor argues that there is no universal set of principles by which to judge mortality?= Ethical Relativism Who called for scientific selection of workers and stressed the need for training?= Henry L. Gantt Factors determining decentralization of authority = uniformity of policy , desire for independence , control techniques If you want it done right, do it yourself, is a fallacy= True Basic elements of control would be= setting standards of performance , measurement of performance , comparison of performance with standard of performance The new techniques of control which has emerged are = management audit , Critical path method , Programme evaluation and review technique Elements of direction are= maintaining discipline , motivation of subordinates , rewarding good performance Co-ordination should not be what?= Rigid Leadership is a process of influencing whom?= People,What type of influences do hard-boiled autocrats use?= Negative,The leader who gives little or no direction is called?= Laissez-Faire,What do you invite when your people are afraid to speak out?= Dissent,Who should Leaders trust?=. Subordinates. Employees will be judged on how they will meet or exceed which well-defined criteria?= Performance Information gaps create a communication barrier. = True The following are the services which are corporatized banking , insurance , hospitals=Your Answer banking , insurance , hospitals What type of industry is event management in India?= One Off International artists performance in India is diminishing in recent times.= False Ethics is concerned with =what is good ,Business ethics can thus be defined=As the study of what is good and right for the business,Ethical relativism argues that there is no universalset of principles= by which to judge morality,Virtual acts are done willfully=And not by chance,Determine the type of wrongdoing involved=And to whom it should be reported

What type of ethics emphasize that all mature persons have adequate capacity to reason?= Deontological ethics Ethical problems result in dilemmas for business managers.= True A wisdom worker is one who focuses on self-control.= True For survival Indian business families are raising their capital to which zone?= Comfort The liberalization and globalization has lead to restructuring of industry through= merger , outsourcing , downsizing Morale is a state of mind and emotions affecting the attitude to work.= True ________ is a continuous activity in which the ________ are instructed to carry out the particular assignment.= Training, subordinates One of the ________ of direction is of ________ communication.= principles, effective By putting inter-dependent ________ under one ________ coordination is ensured.= units, boss ________ divide work into specialized ________. = Managers, functions Organizational morale is basically a ________ condition of groups and ________.= mental, individuals The level of ________ affect an individuals ________.= satisfaction, morale An important ________ in retailing is the battle of ________= trend, Formats Learning ________ is the organizational ________ that nurtures learning.= Culture, climate Some of the popular forecasts are sales=forecasts And production trends,Planning is defined as a long look ahead=And a broad look around & a searching look within,Planning makes companies competitive =And it reduces cost,Planning depends on authenticity=And reliability of information,Planning should not be rigid=It must have an inbuilt controlling process What type of control is most important for effective delegation?= Feedback Direction helps utilize what? = Capabilities Who said, direction in business is similar to strategy in war?= Seymour Limitations of control would be= external factors , difficulty in setting standards ,variation and its causes

Direction helps explore the talents of individuals.= True The democratic or participative leadership style the leader tries to lead mainly through= Persuasion , example The different types of barriers to communication are= physical , psychological , semantic barriers Principles of effective communication would be = clear in use of language , attentive listening , use of right medium Planning is the primary management function of insurance companies= True A level playing field is an unlikely factor of success for insurance sector.= False Audit can act as a self regulation enabler = True Examples of ethics of virtue are as follows= courage , generosity , tolerance Companies must calculate what else about consultancy?= Costs Which of the following act as general motivators?= All of these Individuals normally desire a degree of independence. = True _______ offer a definite ________ to the planning process.= Rules,, direction A ________ should always be clear about what is to be ________ to subordinates.= superior, delegated Control is ________ to decision-________.= Basic, making A favorable factor for retail ________ is reduction of ________ duties.= growth, customs The potential internal strength of an organization could be= adequate financial resources , superior technological skills , cost advantages What are some of the challenges faced by retail sector?= Looking beyond price , The people factor , The technological edge

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