ServiceExpress User’s Guide
What is ServiceExpress?
ServiceExpress is American Honda’s Web-based
system for delivering electronic service publications to
the aftermarket. In ServiceExpress, technicians have
access to the same service information available to
Honda and Acura dealers: service manuals, service
bulletins, ServiceNews, wiring diagrams, body repair
manuals, accessory installation instructions, owner’s
manuals, and the parts catalogs in one convenient
place.
When you use ServiceExpress, you get the latest
parts and service information available, and you can
search across many types of publications
simultaneously.
How does it work?
You search in ServiceExpress by selecting the Model
and Year of the vehicle you’re working on, then choose
a subject or enter a keyword. ServiceExpress will
retrieve all service information related to the subject or
keyword to help you repair the vehicle.
NOTE: We continually update ServiceExpress, so a
printed copy of the ServiceExpress User’s Guide may
not exactly match what you see on your computer
screen. This isn’t usually a problem, because the basic
ServiceExpress searching and navigation procedures
do not change.
GJA 27056-31353
Table of Contents
How to Access ServiceExpress. . . . . . . . . . . . . . . . 1
Standard Parts & Service Information
Subscriptions . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
Security Professional Keys & Codes
Subscriptions . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
Overview of ServiceExpress Search Screens . . . . . 3
Home Screen. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
What’s New Screen . . . . . . . . . . . . . . . . . . . . . . . . . 5
Service Info Screen . . . . . . . . . . . . . . . . . . . . . . . . . 7
How to Do a Search by Keyword . . . . . . . . . . . . 8
How to Do a Search by Subject . . . . . . . . . . . . 10
Navigating Service Manual Information
(Recent Models) . . . . . . . . . . . . . . . . . . . . . . . . 12
Colored Links Within a Service Manual
Procedure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Navigating Service Manual Information
(Legacy Models) . . . . . . . . . . . . . . . . . . . . . . . . 14
Navigating Wiring Diagrams . . . . . . . . . . . . . . . 15
Labor Time Screen . . . . . . . . . . . . . . . . . . . . . . . . 16
Training Info Screen . . . . . . . . . . . . . . . . . . . . . . . 17
Tools Info Screen. . . . . . . . . . . . . . . . . . . . . . . . . . 18
Parts Info Screen. . . . . . . . . . . . . . . . . . . . . . . . . . 19
The eStore Parts Catalog Page . . . . . . . . . . . . 20
Keys & Codes Screen . . . . . . . . . . . . . . . . . . . . . . 21
Help . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22
Contact Us. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22
Feedback Categories . . . . . . . . . . . . . . . . . . . . . . 22
Rev. 5/21/08
How to Access ServiceExpress
1. Open Internet Explorer, and go to the ServiceExpress Web site by entering
http://www.ServiceExpress.Honda.com, or https://techinfo.honda.com.

2. The ServiceExpress log-in page opens. Fill in your User name and Password, and click the START button.

3. If you don’t currently have a User name and Password, you will need to subscribe to ServiceExpress and
complete the registration process.

Subscribe as a Standard Subscriber

Subscribe as a Security Professional Keys and Codes Subscriber

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Standard ServiceExpress Service & Parts Information Subscriptions
Online service information is available for 1990 through the current model year, plus all active bulletins back to the
early 70’s. There are 3 types of subscriptions - 3-day, 30-day, or 365-day.

ServiceExpress Security Professional Keys & Codes Subscriptions

You must be a registered member of the Associated Locksmiths of America (ALOA) and a current ServiceExpress
Security Professionals subscriber. This subscription type will give you access to all Standard Subscription data plus
the ability to obtain Honda and Acura key code and immobilizer information. There are 2 types of subscriptions - 3-
day or 365-day.

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Overview of ServiceExpress Search Screens
Before starting the tutorial, take a quick look at the four main screens used in ServiceExpress.

1. Home Screen (default 2. What’s New Screen 3. Service Info Screen

screen)
This is the first ServiceExpress
screen you see. The left side
contains ServiceExpress
navigation tips, with quick links
to helpful information.
The right side contains an
explanation of important safety
messages that you may
encounter while searching for
information in ServiceExpress.
See page 4 in this guide.
This is a quick way to see what
service information was published
recently, as well as to see any
changes to the ServiceExpress
system.
You can view this information:
• Publications posted in the last
30 days
• What’s in ServiceExpress so
far
• System Enhancements
See page 5 in this guide.
(Type in a keyword or pick a
subject)
Use this screen to find repair
information for a specific vehicle
with a customer complaint or
problem.
Information can be found two ways:
• By keyword
• By subject
See page 6 in this guide.

4. Labor Time Screen

(Type in a keyword or pick
a subject)
Use this screen to find
labor time information for a
specific vehicle with a
customer complaint or
problem.
Information can be found
two ways:
• By keyword
• By subject
See page 21 in this guide.

7. Parts Info Screen

5. Training Info Screen
Honda and Acura training
is available on a special
web site at Helm Inc. On
this site you will find
information about:
• the training program
• how to navigate a
Subject Area Map.
• how to purchase
training materials.
See page 16 in this guide.
• Search either by
Vehicle Information 8. Keys & Codes Screen
Details how to
or VIN subscribe to
6. Tools Info Screen
• Search by catalog or ServiceExpress
Use this screen to find any
posted information on: section, common Security Professionals
• Honda Diagnostic repair or keyword See page 20 in this
System (HDS) • Order online though guide.
Software Package your ServiceExpress
• Vehicle eStore dealer
Communication See page 18 in this
Interface (VCI) Tools guide.
• Control Module
Programming
(Software, Tools)=
• Control Module (CM)
Initialization (new CM
installation)
See page 17 in this guide.

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Home Screen
This screen comes up automatically after you log in. From here, you can begin your search for information by
clicking on the What’s New, Service Info, Labor Time, Training Info, Tools Info, Parts Info, or Keys & Codes
navigation tabs.

Tip: To maximize the screen window, press the F11 key.

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What’s New Screen
To move to the What’s New Screen, click on the What’s New navigation tab on the ServiceExpress navigation bar.

This screen lists the service information that was published recently, the current content summary, and the latest
changes to the ServiceExpress system.
The What’s New screen defaults to Publications posted in the last 30 days. This screen lists all the recently
published service publications by category. The most current publications are located at the top of each category.
NOTE: If you have subscribed to both Honda and Acura information, you will see both Publications posted in the
last 30 days.
You can open, review, and print any item displayed on the right by clicking on the blue text links.

BLUE TEXT LINKS

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Click on the What’s in ServiceExpress so far category on the left side of the screen. This is a summary of the
publications currently available in ServiceExpress, and a listing of the models and years for these publications.

By clicking on the System Enhancements category on the left-side navigation bar, you can review the latest
changes to ServiceExpress functions or procedures.

Click on any of the purple text links on the right side of the screen to read through a selection.

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Service Info Screen
Use this screen to find repair information for a specific vehicle with a customer complaint or problem. Search for
DTC, symptom, or repair information; along with related bulletins, newsletter articles, and body repair information.

After identifying the vehicle by model and year, you can begin your search two different ways:

By keyword (page 8) By subject (page 10)

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How to Do a Search by Keyword
1. After identifying the vehicle by model and year, enter your keyword or words.
The keyword search looks for words that match:
• Words in the title of a document or article
• System or component name
• Symptom name (see below for a list of standard symptom categories)
• DTC Codes
Note: Keywords are not case sensitive and must be spelled correctly to work. However, if you’re not sure how to
spell a word, try using a part of the word (for example, “immobi” for immobilizer).
2. Choose from the three different types of keyword search options:
• Any Word: Gives you a list of documents that contain at least one of the search terms you type, in any
order.
• All Words (the default setting): Gives you a list of documents that contain all the search terms you type, in
any order.
• Exact Phrase: Gives you a list of documents that contain the exact phrase you type, in the exact order.
3. Finally, click on the SEARCH button.
Keyword search options can be used for different situations, and will return different result sets.
• Any Word: This is the default choice and is generally the best option when doing a keyword search. Any
Word will return the largest list of documents, so you may need to scroll through to find the desired docu-
ment.
• All Words: This is a good option if you want a more focused and narrowed list of documents. However,
using All Words may prevent you from finding similar documents with slightly different keywords.
• Exact Phrase: Use this when you know an exact phrase in the title of the publication or the procedure you
are looking for; keywords must be in the exact order. This option is generally used when you already know
the name of the document.

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How to Do a Search by Keyword (Continued)
Basic Tips for Using Keywords
Keywords must be spelled correctly to work. If you’re not sure how to spell a word, you can use a part of the word,
for example, “immobi” for immobilizer.
• Use the shortest form of the word. For example, try “evap” instead of “evaporative.”
• Use the singular form of the word. For example, try “belt” not “belts.”
Standard Symptom Categories
In many cases, the symptom your customer is discribing will fit into a standard ServiceExpress symptom category.
If so, use that exact category name for the keyword. These are standard ServiceExpress symptom categories:
• Driveability
• Performance
• Fluid Leaks
• NVH (Noise, Vibarition, Harshness)
• Smell
• Water Leak
• Wind Noise
Keywords that Work Well
These are examples of some common keywords:
System names Component names Specific DTCs
• ABS • bumper • P1457
• immobilizer (or immobi) • hood • P0740
• SRS • filter • 15-3
• evaporative (or evap) • trunk • 12-4

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How to Do a Search by Subject
If you want to do a broad search across all relevant information, select either the S/M Diagnostic Codes subject,
or the S/M Symptom & Repair Info subject. Then click SEARCH.

Both of these subjects are designed to give you service manual information, plus any other relevant information
types as listed.

Select S/M Diagnostic Codes (DTC) to get all service

manual DTC troubleshooting info, plus this information:
• DTC-related advanced diagnostic info
• DTC-related campaign bulletins
• DTC-related technical service bulletins
• DTC-related ServiceNews articles

Select S/M Symptom & Repair Info to get all service

manual symptom and repair procedures, plus this
information:
• Accessory installation info
• Maintenance schedules
• Service specifications
• Campaign and recall bulletins
• Technical service bulletins
• ServiceNews articles
• Wiring diagrams

The remaining subject categories are limited to these

publications: Accessory Installation Info, Body Repair
Manuals, Campaign and Recall Bulletins, Maintenance
Schedules, ServiceNews, Service Specifications, and
Technical Service Bulletins.

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Search Results
After you have selected your search criteria and clicked SEARCH, ServiceExpress retrieves all service information
related to the subject or keyword. Search results are displayed on the right side of the screen, grouped by category.
The publication titles are shown in blue; by clicking on this text, you open the selected publication for viewing and
printing.

In the search results, each publication has an icon to the left of the title. The icons represent the publication type.
You can determine the publication type by moving the mouse pointer over the icon and leaving it there for a second
or two. A pop-up box appears with the description for the icon that the mouse pointer is over.
PUBLICATION ICON POP-UP DESCRIPTION

After clicking on the link, a new window opens to display the publication you selected.

Service Bulletins and ServiceNews Articles

Once the publication is open, you can read through the document and move to different pages by using the scroll
bar on the right, or by using the page change buttons on the toolbar at the bottom of the screen.

PAGE
CHANGE
BUTTONS

SCROLL
BAR

After reviewing the publication, you can return to the Search Results by clicking on the Close button on the
toolbar.

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Navigating Service Manual Information (Recent Models)
When you select a service manual procedure for most recent-series vehicles, you see a screen layout similar to
the one shown, with the text on the left, and the graphics on the right. (Navigation information for older series
“Legacy” vehicles is found on page xx.)

This tool bar is used for recent-model series vehicles:

You can view a brief description of each button’s function by moving the cursor over the button for a few seconds.
A pop-up that describes the button’s function appears.

To print a service manual procedure, click on the Print Preview button. Once the print preview is open,
click File, then click Print. When the print window opens, choose the number of copies you want, then
click OK.

Click on the First Screen button to go back to the first screen of a procedure.

Click on the Previous Screen button to go to the previous screen within a procedure.

Click on the Next Screen button to go to the next screen within a procedure.
Note: If this button is white and you cannot click on it, look for blue text within the last step on the screen
that says “Go to step _” and click on it. This takes you to the next step or screen.

Click on the Last Screen button to go to the last screen of a procedure.

Click on the Close button to close the window and return to your last search results.

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Colored Links Within a Service Manual Procedure
Blue links within a procedure, when clicked, take you to the item specified in the text. For example, when you click
a blue link for a part number under Required Special Tools, a new window opens with an illustration of that tool.
Click the Close button to close that window.
• When you click on blue text that is a “go to” link (ex: Go to step 3), you are taken to the step specified in the
text.
• When you click on blue text that is another procedure like “Remove the alternator,” you are taken to that
procedure.

Green links within a procedure, usually the name of a component, open a new window with a list of items directly
related to that component. You can click on any link in this new window to view that information, or click on the “X”
in the upper right corner to close the new window.

Purple text within any service manual procedure is an active link (blue or green) that has been previously viewed.
You can click on the purple text to use the link again.

List of Previous Procedures

To quickly return to the original procedure, click on LIST OF PREVIOUS PROCEDURES, and select the procedure
you want to return to. You will be taken back to the exact screen you left.

You can also click on the Previous Screen button and return one screen at a time.

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Navigating Service Manual Information (Legacy Models)
Service manuals for earlier-series vehicles are based directly on paper manuals (page-based), and you have two
methods to find the information:
• Navigation within a procedure: By navigating page-by-page within a selected procedure
• Navigation as a book: By searching across the “Book” using the table of contents and menu buttons

Navigation within a procedure: The tool bar has buttons similar to those found on the service manual information
screens for the recent-series vehicles. You can view a brief description of each button’s function by moving the
cursor over the button for a few seconds. A pop-up that describes the button’s function appears.

You can also navigate link-to-link within a procedure. To do this, click your way back, step-by-step, using the
Previous Screen button on the navigation bar.

Navigation as a book: Legacy service manual information can also be navigated by using the Main Menu or
Table of Contents buttons located at the top of each page. Search the Main Menu by section, either by section
title or by viewing the Table of Contents for selected section.

Previous screen button. View a list of all procedures Close the current document and
View a list of all return to a list of procedures.
sections. within a section.

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Navigating Wiring Diagrams
The wiring diagrams for all vehicles are based on that model’s electronic troubleshooting manual (ETM), and you
use navigation methods similar to those for legacy service manuals. This means that you have the option of
searching within a selected procedure, or you can search the ETM like a book.

The ETM navigation takes place on the page itself. You can search the content as a book, by section, or by circuit.
When you’ve selected a circuit, you can change pages by using the arrow buttons at the top right of each page (if
more than one page is used for a particular circuit).
View ETM by section View a list of all Move page-to-page within a
procedure (buttons also located
. (not shown on all models) ETM circuits
at bottom-right of page)

If you click on a linked procedure and want to get back, use the Previous Screen button on the navigation bar.

Previous Screen Button

Close
document
and return
to list of
procedures.

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Training Info Screen

The eStore parts catalog is a convenient and easy way to search for parts information and to order parts from
participating eStore dealers. While logged on to ServiceExpress, click the Parts Info tab.

The parts catalog vehicle information will open. Enter the Vehicle Information or VIN (vehicle identification
number). The eStore parts catalog requires accurate vehicle information to ensure that the proper parts are
ordered. Once the vehicle information has been entered and the vehicle's equipment has been confirmed, you can
search and place orders using the shopping feature in the eStore parts catalog.

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Tools Info Screen

Tool availability and functionality descriptions are provided on this page. By clicking on links the user is taken to
the appropriate user guide, installation instruction, or ordering instructions.

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Parts Info Screen

The eStore parts catalog is a convenient and easy way to search for parts infor
The parts catalog vehicle information will open. Enter the Vehicle Information or VIN (vehicle identification

number). The eStore parts catalog requires accurate vehicle information to ensure that the proper parts are
ordered. Once the vehicle information has been entered and the vehicle's equipment has been confirmed, you can
search and place orders using the shopping feature in the eStore parts catalog.

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The eStore Parts Catalog Page
To search for parts, use any of these ways:

1. Search. Search by keyword for parts

that match the keyword entered.
Example: Enter the keyword
"compressor" to search for any part
containing the word compressor. Only
parts with compressor in the name will
be retrieved.

2. Browse Catalog. Display a list of parts

by category type.
Example: Select BODY/AIR
CONDITIONING, then A/C
COMPRESSOR. The A/C compressor
and associated parts will be displayed.

3. Browse by Description. Display parts

by common name.
Example: Select the part name AIR &
OIL FILTER, then select either Air
Filter or Oil Filter. The selected part
will be displayed.

Completing your order

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Keys & Codes Screen

All security professionals who wish to obtain Honda and Acura key code and immobilizer information must meet
the requirements outlined on the Keys & Codes page. While logged on to Service Express, click the “Keys &
Codes” tab.

If you have a ServiceExpress Standard (365-day) subscription, follow the steps to upgrade to ServiceExpress
Security Professionals.

Once you are verified as a member of the NASTF registry you will walk through the remainder of the Keys
registration process.

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Labor Time Screen

Use this screen to find repair information for a specific vehicle with a customer complaint or problem. Search for
DTC, symptom, or repair information; along with related bulletins, newsletter articles, and body repair information.

After identifying the vehicle by model and year, you can begin your search two different ways:

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Help
If you get stuck anywhere, click on the Help link located at the bottom left of the ServiceExpress window.

Contact Us
Click on the Contact Us link located in the lower right corner of the ServiceExpress window to send us feedback,
to report problems with ServiceExpress, or to give us suggestions.

Select a feedback category, and follow the on-screen instructions. Typically, your feedback will be answered within
two business days.

Feedback Categories
• Problems with content. Select this
if a description or procedure is
incorrect, an illustration or
schematic is missing or incorrect, or
if you can’t open a document.
• Log-on or password problems.
• Questions about billing or credit.
• Suggestions for improvement.
Use this to tell us what you would
like to see in ServiceExpress, or to
give us ideas on how to improve
ServiceExpress.
• Other ServiceExpress
comments. Use this for any other
problems you may encounter.

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