:: Welcome to 3DPLM Software Solutions Limited ::

http://jobsearch.naukri.com/job-listings-Technical-Support-in-PLM-domain-3D-PLM-Pune-0-to-3-yea...

3DPLM Software Solutions Limited (3DPLM) is a 70:30 joint venture between Geometric Ltd., a specialist in Product Lifecycle Management (PLM) software development and Dassault Systemes (Nasdaq : DASTY; Euronext Paris : #13065, DSY.PA), the worlds leading provider of CAD tools and PLM solutions. Established in 2002, at 3DPLM, we work on product development, industrialization, maintenance, documentation, and market support for cutting-edge and innovative products like CATIA, ENOVIA, DELMIA, SIMULIA, 3DVIA, SolidWorks and ACIS. Designation Job Description Technical Support in PLM domain Assist customers to troubleshoot and resolve issues involving Dassault Systemes suite of PLM Products. Reproduce customer issue in-house, this may require recreating the customer environment in-house. Determine source of customer problem (product based, installation and administration issue) and suggest bypass methodologies if available. Submit and track issue with Development Team Validate Solutions provided by development team Coordinate communications between yourself, development team, and the customer Organize calls with customer to converge upon a resolutions Coordinate efforts with R&D and other DS teams to meet customers targets Manage defect communications between Dassault Systemes Support & the customer

Desired Profile

Qualifications: Knowledge/Skills/Experience Required: Bachelors Degree in Mechanical/Production/Automobile engineering 1 to 3 years experience CAD domain. PLM knowledge added advantage. Good English communications skills, both written and verbal required. Must be able to help customers and Development Team analyze and diagnose complex system problems via telephone or e-mail and make sound judgments based on deciding priorities. Manage multiple issues simultaneously in a provided timeline Strong negotiation skills Strong analytical skills Strong problem solving skills General Database knowledge & experience (DB2 or Oracle required; MYSQL) is a added advantage

1 of 2

6/2/2011 9:51 PM

:: Welcome to 3DPLM Software Solutions Limited ::

http://jobsearch.naukri.com/job-listings-Technical-Support-in-PLM-domain-3D-PLM-Pune-0-to-3-yea...

General Database knowledge & experience (DB2 or Oracle required; MYSQL) is a added advantage Basic OS knowledge (Windows, AIX, Linux required; Solaris is a plus) is a added advantage Preferred Skills: Knowledge/Experience with any CAD package. Preferably CATIA V5 Knowledge/Experience with ENOVIA or other PLM products is a added advantage like matrixone, windchill, teamcentre. Basic Knowledge/Experience of Databases and OS is added advantage

Experience Industry Type Role Functional Area Education

0 - 3 Years IT-Software/ Software Services Tech Support Engnr IT-Other UG - B.Tech/B.E. - Automobile, Mechanical, Production/Industrial PG - Any PG Course - Any Specialization,Post Graduation Not Required Pune PLM, MatrixOne, Windchill, TeamCenter, Support, PLM Implementation,Application Engineer, Customer Support, Technical Support, PLM Support, Front end support, Client Care, Project Support, ENOVIA, PDM Support, PLM Integration Rajesh Poojary 3D PLM rajesh_poojary@3dplmsoftware.com http://www.3dplmsoftware.com 02 May

Location Keywords

Contact

Email Website Job Posted

2 of 2

6/2/2011 9:51 PM