SERVICE MANUAL

SCRAMBLER BOARD

GP-1030

File No. SME03000900 R03042133100-TTEC Ver01_2004-06

 2003 TOSHIBA TEC CORPORATION All rights reserved

GENERAL PRECAUTIONS REGARDING THE INSTALLATION AND SERVICE FOR e-STUDIO3511/4511, e-STUDIO350/450, e-STUDIO230/280 AND GP-1030
The installation and service should be done by a qualified service technician. 1) Transportation / Installation - When transporting/installing the equipment, employ four persons (e-STUDIO3511/4511) or two persons (e-STUDIO350/450, e-STUDIO230/280) and be sure to use the positions as indicated below. The equipment is quite heavy and weighs approximately 112 kg (246 lb.): e-STUDIO3511/4511 / 83 kg (182.98 lb): e-STUDIO350/450 / 75 kg (165.34 lb): e-STUDIO230/280, therefore pay full attention when handling it.

e-STUDIO3511/4511

e-STUDIO350/450/230/280

Be sure not to hold the movable parts or units (e.g. the control panel, ADU or RADF) when transporting the equipment. Be sure to use a dedicated outlet with AC 110/13.2A, 115V or 127V/12A, 220V-240V or 240V/8A for its power source. The equipment must be grounded for safety. Never ground it to a gas pipe or a water pipe. Select a suitable place for installation. Avoid excessive heat, high humidity, dust, vibration and direct sunlight. Also provide proper ventilation as the equipment emits a slight amount of ozone. To insure adequate working space for the copying operation, keep a minimum clearance of 80 cm (32) on the left, 80 cm (32) on the right and 10 cm (4) in the rear. The socket-outlet shall be installed near the equipment and shall be easily accessible.

2) Service of Machines - Basically, be sure to turn the main switch OFF and unplug the power cord during service. - Be sure not to touch high-temperature sections such as the exposure lamp, the fuser unit, the damp heater and their periphery. - Be sure not to touch high-voltage sections such as the chargers, transfer belt, 2nd transfer roller, developer, IH control circuit, high-voltage transformer, exposure lamp control inverter, inverter for the LCD backlight and power supply unit. Especially, the board of these components should not be touched since the electric charge may remain in the capacitors, etc. on them even after the power is turned OFF. - Be sure not to touch rotating/operating sections such as gears, belts, pulleys, fan, etc. - Be careful when removing the covers since there might be the parts with very sharp edges underneath.

04/06

When servicing the machines with the main switch turned ON, be sure not to touch live sections and rotating/operating sections. Avoid exposure to laser radiation. Use suitable measuring instruments and tools. Avoid exposure to laser radiation during servicing. Avoid direct exposure to the beam. Do not insert tools, parts, etc. that are reflective into the path of the laser beam. Remove all watches, rings, bracelets, etc. that are reflective. Unplug the power cable and clean the area around the prongs of the plug once a year or more. A fire may occur when dust lies on this area.

3) Main Service Parts for Safety - The breaker, door switch, fuse, thermostat, thermofuse, thermistor, etc. are particularly important for safety. Be sure to handle/install them properly. If these parts are shorted circuit and/or made their functions out, they may burn down, for instance, and may result in fatal accidents. Do not allow a short circuit to occur. Do not use the parts not recommended by Toshiba TEC Corporation. 4) Cautionary Labels - During servicing, be sure to check the rating plate and the cautionary labels such as Unplug the power cord during service, Hot area, Laser warning label etc. to see if there is any dirt on their surface and whether they are properly stuck to the equipment. 5) Disposition of Consumable Parts, Packing Materials, Used Batteries and RAM-ICs - Regarding the recovery and disposal of the equipment, supplies, consumable parts, packing materials, used batteries and RAM-ICs including lithium batteries, follow the relevant local regulations or rules. 6) When parts are disassembled, reassembly is basically the reverse of disassembly unless otherwise noted in this manual or other related documents. Be careful not to reassemble small parts such as screws, washers, pins, E-rings, star washers in the wrong places. 7) Basically, the machine should not be operated with any parts removed or disassembled. 8) Precautions against Static Electricity - The PC board must be stored in an anti-electrostatic bag and handled carefully using a wristband, because the ICs on it may become damaged due to static electricity. Caution: Before using the wristband, pull out the power cord plug of the equipment and make sure that there are no uninsulated charged objects in the vicinity.

Caution: Dispose of used batteries and RAM-ICs including lithium batteries according to this manual. Attention: Se dbarrasser de batteries et RAM-ICs uss y compris les batteries en lithium selon ce manuel. Vorsicht: Entsorgung des gebrauchten Batterien und RAM-ICs (inklusive der Lithium-Batterie) nach diessem Handbuch.

CONTENTS
GP-1030

1. OUTLINE ....................................................................................................................... 1-1 2. INSTALLATION OF SCRAMBLER BOARD ................................................................ 2-1 3. TROUBLESHOOTING .................................................................................................. 3-1 4. REMOVING SCRAMBLER BOARD ............................................................................. 4-1 5. ITEMS RELATED TO THE SETTING MODE ............................................................... 5-1

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GP-1030 CONTENTS

GP-1030 CONTENTS

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1.

OUTLINE
1

The scrambler board is to encrypt the data for writing to the internal HDD of the equipment and to decrypt the data for reading from the HDD. Encrypting and decrypting are implemented by 128-bit key code peculiar to the equipment. The code is entered by the user at the installation of the scrambler board. (Encrypting data varies depending on the key code.) When the power supply is turned OFF, the key code does not remain in the scrambler board. If the HDD itself or the HDD with the scrambler board is stolen, the outflow of data can be prevented. (The key code cannot be decoded.)
Equipment Encryption Scrambler board
Key code (128 bits)

Encryption data HDD

Decryption
Fig.1-1

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GP-1030 OUTLINE

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GP-1030 OUTLINE

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2.

INSTALLATION OF SCRAMBLER BOARD

Since the scrambler board is a security-related product, installation and setting must be carefully performed with sufficient explanation of the characteristics to the user. Strictly follow the procedure below. Since the scrambler board is a security-enhanced product for the HDD, the security of the network function is not enhanced. 1) Hand the co-packed Check sheet to the user and then perform the series of the installation and setting by confirming and following this list. 2) Confirm with the user that the product (scrambler board) is unopened. Never attempt to open it before confirming it. 3) Have the user open the envelope of the key code, which is perforated to prevent any other person than the user from opening it. The service technician must not see this code. 4) Regarding the key code entry, the service technician only displays the entry screen and has the user enter the key code. The service technician must not see this code. <<Caution for installing scrambler board>> When the scrambler board is installed, the data stored in the HDD cannot be retrieved. For this reason, it is necessary to back up the data in the HDD before installation and to recover them after installation. Notes: 1. To maintain the security, ask users to perform the backup/restore for users' data/information in the HDD. The service technician can perform them only when users permit it. 2. Some data in the HDD cannot be backed up and can be kept only on the paper. 3. The data cannot be retrieved if the combination of the scrambler board, the key code and HDD is changed after installation. The procedure for installing the scrambler board is as follows. (1) Ask users to back up the data in the HDD. Refer to the following for the item of data, and the possibility and measure of the backup. Image data in the Electronic Filing - Archive them in the e-Filing of TopAccess. F-code information, Template registration information, Address book - Back them up in the Administrator menu of TopAccess. Department management data - Export them in Administrator menu of TopAccess. Log data (Print, Scan, FAX (Transmission/Reception)) - Export them in the Administrator menu of TopAccess. (Import cannot be performed.) Data in the shared folder (Scanned data, Saved data of copy / FAX transmission) - Copy them to the client computer via the network. Print waiting data (Copying data and FAX reception data that are waiting to be printed due to the paper run-out and jam, etc.) - Finish printing them after the paper supply and the jam release, etc. (The data cannot be kept.) Network information - Put the input information down in writing. (The data cannot be backed up.) Print job (Private print data, Schedule print data) - If any jobs are left, print them. (The data cannot be backed up.) FAX saved data (Confidential / Bulletin board data) - Print them. (The data cannot be backed up.)

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 (2) (3)

Registration data for FAX transmission (Delayed transmission / Recovery transmission) - The data cannot be backed up.

Enter the key code and install the scrambler board. Recover the HDD to the initial status according to the following procedure. HDD partitioning - Perform the HDD partitioning in the Assist Mode. (While pressing the [3] and [CLEAR] buttons simultaneously, turn ON the power.) HDD program data and UI data - Update with the download jig. HDD formatting - Perform the HDD formatting in the Setting Mode (08-690). Printer gamma correction data (in case of e-STUDIO3511/4511) - Perform the gamma automatic adjustment of the printer.

(4)

Ask users to reset the user's setting items and to restore the data/information. Refer to the following for the reset and the restore. Network reset - Re-enter the content written in the above (1). Printer driver - Upload them in the Administrator menu of TopAccess. F-code information, Template registration information, Address book - Restore them in the Administrator menu of TopAccess. Department management data - Import them in the Administrator menu of TopAccess. Data in the shared folder (Scanned data, Stored data for copy / FAX transmission) - Copy them from the client computer via the network. Image data in the Electronic Filing - Restore them in the e-Filing of TopAccess.

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3.

TROUBLESHOOTING

1) [F100] - [F105] error Confirm the following items. - Is the IDE cable connected properly? - Is the key code entered? - Is the UI data installed with the download jig after entering the key code? - Is the HDD formatted (08-690: 2) after entering the key code? - Does the error occur when the scrambler board is not installed? Re-enter the key code when the error does not occur. Or replace the scrambler board. When the error is not corrected, even if there are no problems about the above items, take any countermeasures according to either of the equipments to install, the SERVICE HANDBOOK eSTUDIO3511/4511 (Chapter 5.1.20) or e-STUDIO350/450 (Chapter 5.1.14) or e-STUDIO230/280 (Chapter 5.1.14). 2) Error at installation of UI data Follow the procedure below when the installation of the UI data is interrupted. - Confirm that the scrambler board and the cable are connected properly. - Replace the SYS board. - Re-enter the key code. - Replace the scrambler board. 3) Not changing to READY after 5 minutes have passed Confirm the following items if the status does not change to READY after 5 minutes have passed. - Is the IDE cable connected properly? - Are the UI data installed with the download jig? - Is the HDD formatted? (08-690: 2) 4) Unable to enter the key code Follow the procedure below when the key code cannot be entered (08-698). - Confirm that the scrambler board is installed properly. - Confirm that the key code setting (08-696) is 0. - When entering the code cannot be made with proper installation, make sure that the system ROM must be downloaded with the download jig and follow the procedure below. * Installing the scrambler board * Setting the key code setting * Entering the key code * Turning OFF/ON the power supply * Installing the UI data with the download jig * Formatting the HDD - Replace the scrambler board. 5) Not running properly after entering the key code When the system does not run properly despite entering the key code, follow the procedure below. - Confirm if the red LED on the scrambler board is lit. If it is lit, it means the key code error occurs. Re-enter the key code. - Replace the scrambler board. - Replace the SYS board.

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GP-1030 TROUBLESHOOTING

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4.
(1) (2)

REMOVING SCRAMBLER BOARD

Check that the customers data has been backed up in HDD of the equipment. Save the following backup data used for FAX when FAX board (GD-1150) is installed. 1) To print FUNCTION LIST FOR MAINTENANCE, press the button as follows. [USER FUNCTIONS] [USER] [LIST] key in [*] [#] [*] [*] [3][3] [START] the list is outputted. 2) To print the Terminal ID / FAX Default Setting, press the button as follows. [USER FUNCTIONS] [ADMIN] Key in Password [ENTER] [LIST/REPORT] [LIST] [FUNCTION] the list is outputted.

(3) (4) (5) (6) (7)

Shutdown the equipment and then turn the power ON while pressing [0] and [8] simultaneously. Key in [698] [START] Key in Key code [ENTER] (Ask the customer to key in the code to protect the security.) * The key code becomes effective by entering it twice. Turn the power OFF. Remove the hardware. Since the procedure differs by the model, perform the following for each model.

<e-STUDIO3511/4511> (1) Turn the power OFF and unplug the power cable.

Power cable

Fig.4-1

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(2)

If the RADF (MR-3015) is installed to the equipment, take off the RADF cable cover from the rear cover.

Rear cover

RADF cable cover

Fig.4-2

(3)

If the RADF (MR-3015) is installed to the equipment, disconnect the connector.

Connector

Fig.4-3

(4)

Remove 7 screws and take off the rear cover.

Rear cover

Fig.4-4

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(5)

Loosen 9 screws and displace the SYS board upper cover to the upward direction and take it off toward you.

Screw

Note: When installing the SYS board upper cover, make sure that 3 protrusions of the cover are securely inserted into 3 hooks.
Hook

SYS board upper cover

Fig.4-5

(6)

Loosen 4 screws and displace the HVT cover to the left direction and take it off toward you. (e-STUDIO3511/4511)

Screw

HVT cover

Fig.4-6

(7)

Disconnect the connector from the SYS board.

Connector

Fig.4-7

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(8)

SYS board e-STUDIO3511/4511 Loosen 3 screws and displace the SYS board lower cover to the upward direction and take it off.

Screw SYS board lower cover

Fig.4-8

e-STUDIO350/450 Loosen 5 screws and displace the SYS board lower cover to the upward direction and take it off.

Screw SYS borad lower cover

Fig.4-9

(9)

Disconnect the connector from the HDD.

Connector

HDD

Fig.4-10

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(10) Remove 3 screws and displace the PCI slot to the downward direction and disconnect the connector.
Screw

Connector

Screw PCI slot

Screw

Fig.4-11

(11) Remove 2 screws and take off the plate from the PCI slot.

Screw Plate

Fig.4-12

(12) Remove 1 screw and take off the PCI slot cover.
PCI slot cover

Screw

Fig.4-13

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GP-1030 REMOVING SCRAMBLER BOARD

4-5

(13) Disconnect the connector from the scrambler board.

Scrambler board

Connector

Fig.4-14

(14) Remove 1 screw and take off the scrambler board.

Screw Scrambler board

Fig.4-15

When the scrambler board is no longer needed, be sure to follow the procedure below after it has been removed. (1) The PCI slot is used when screwing the rear cover. Therefore, do not dispose of the PCI slot and install it.

PCI slot

Screw

Screw

Fig.4-16

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(2)

Change the IDE cable to the one originally installed to the equipment and connect the HDD and SYS board. 6LA41610000/HRNS-HDD-SIG-350 Connect the connector of the IDE cable to the HDD.

Connector

HDD

IDE cable

Fig.4-17

After installing the HDD to the equipment, connect the connector of the IDE cable to the SYS board.

Connector

IDE cable

Fig.4-18

(3) (4)

Download the UI data. Format the HDD. (08-690:2)

<e-STUDIO230/280> (1) Turn the main switch off and unplug the power cable.

Power cable

Fig.4-19

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(2)

If the RADF (MR-3016) is installed to the equipment, take off the RADF cable cover from the rear cover.

RADF cable cover

Fig.4-20

(3)

If the RADF (MR-3016) is installed to the equipment, disconnect the connector.

Connector

Fig.4-21

(4)

Remove 7 screws and take off the rear cover.

Rear cover

Fig.4-22

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(5)

Loosen 4 screws and take off the bridge bracket.

Bridge bracket

Fig.4-23

(6)

Loosen 6 screws and take off the SYS board lower cover.

SYS board lower cover

Fig.4-24

(7)

Disconnect the connector from the SYS board.

Fig.4-25

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(8)

Loosen 5 screws and take off the SYS board upper cover.

SYS board upper cover

Fig.4-26

(9)

Disconnect the connector from the HDD.

HDD

Connector

Fig.4-27

(10) Remove 4 screws and displace the PCI slot to the downward direction and disconnect the connector.
PCI slot

Fig.4-28

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(11) Remove 3 screws and take off the PCI slot cover.
PCI slot cover

Fig.4-29

(12) Disconnect the IDE cable from the scrambler board.

IDE cable

Fig.4-30

(13) Remove 1 screw and take off the scrambler board.

Scrambler board

Fig.4-31

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When the scrambler board is no longer needed, be sure to follow the procedure below after it has been removed. [A] (1) (2) Displace the blind cover Take off the PCI slot from the equipment. Take off the rear cover. Remove 1 screw and take off the blind cover from the rear cover.

Blind cover

Fig.4-32

(3)

Attach the blind cover to the connecting port cover.

Fig.4-33

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[B] Replacement of the IDE cable Change the IDE cable to the one originally installed to the equipment and connect the HDD and SYS boards. HRNS-HDD-SIG-371/6LA89457000 (1) Connect the connector of the IDE cable to the HDD.

IDE cable

4
Fig.4-34

(2)

After installing the HDD to the equipment, connect the connector of the IDE cable to the SYS board. *It is not necessary to replace the IDE cable and you can use the one co-packed with GP-1030 by folding it. In this case, make sure that it does not interfere with or catch in other parts.

Fig.4-35

[C] Download the UI data. [D] Format the HDD. (08-690: 2)

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5.
(1) (2) (3)

ITEMS RELATED TO THE SETTING MODE

Checking the installation of the scrambler board 08-696 0: Not installed 1: Installed Entering the key code 08-698 Have the user enter the key code after setting this code. Erasing all of the HDD data When you replace or dispose of the equipment or by the request of the user, all of the data inside the HDD can be erased by means of this code. 08-699 Pressing the [ENTER] button erases the data in any used area by overwriting them. It takes approx. 30 min. * This code is operable only when the scrambler board is installed.

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GP-1030 ITEMS RELATED TO THE SETTING MODE

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GP-1030 ITEMS RELATED TO THE SETTING MODE

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