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Firstyoumustlogintothewebapplication.Onceintheapplication,youwillneedtogetintothe SystemAdministratorModule.
InSystemAdministratoryouwillneedtogetintoTechnicianMode.
Thefollowingpopupwillappear.Entertheextensionyouwouldliketoadd.
ClickSave.
ClickonMonitorDevices.ChoosetheDevice(s)thatyoudefinedaboveandmoveittotheMonitored Devicesside.
Adropdownwillappearallowingyoutoselectyoursourcetype.
1. ChoosethePhysicalSwitchID(typically1).
2. SelecttheDevicesyouwouldliketomap(NOTE:youcanchoosemorethan1atatime). 3. ChoosetheLoggerIDthatthesewillbemappedon. 4. ChosetheChannelNumbertheseDeviceswillbemappedto(NOTE:youmustchooseas manychannelsasdevices/sources.Also,inaTDMenvironment,youmustchoosethe physicalorderthesearepunchedontheblock). 5. ClickAttach. 6. ClickSave. 7. ClickApply(youwillbepromptedtohitOK). a. NOTE:InsomeenvironmentsarestartoftheCLSservicewillberequiredinorderto makethesechangedtakeeffect. AtthispointyouwillbegettingcallrecordsfromCTIandthecallaudioassociatedwiththoserecords.In BusinessAnalyzer,therecordswillnothaveanagentassociatedwiththeextensionsunlessyouhaveset themup.PleaseseetheUserAdminGuideformoredetailsonsettingupagents.