Case Study

Its all to do with training. You can do a lot if you are properly trained
Elizabeth 2 Queen of Great Britain

->Few years ago Mr.Shezad joins Ramada in 2007 and felt the importance of training. He developed a strategy for training to enhance its sales force. An important of strategic plan was its objective. The objective was to create a plan of training which give fruitful output. This decision was passed to the top level management. They decided that organization strategic plans objectives functional tactics will decide this plan. After two or three meeting held on this issue, at last this was approved and came into functionality in me mid of 2007 Once an initial procedure was designed it was than educated and sends to the training council. The training council allocates the trainers according to the schedule. Training must contain certain attributes. He should be well educated, add humor\or during its training tell the stories, he practices what he deliver. Ramada felt resistance of change when they incorporated the training sessions. Employee felt uncomfortable and they were unwilling to go for it. They felt it waste of time. Being a well reputed organization they dont want to put this internal affair into market. Because this will demolish their reputation and exploited the matter to the worst condition. They talked to their masses. They told them the importance of training. They ensure them the training at end will be beneficial for them they ensure them the rewards in the form of skills, experience, good performance and self-confidence. In the September of 2007, They properly started their training session those are continued till now. This training program enhanced their employee performance and the ability to cope with problems those are emerging in the environment. Training session in Ramada focus on two dimension while training the employees

 1:Cognitive Training individuals who are impulsive, impatient and frustrated to learn to wait repeatedly while engaging in a positive stress reducing behavior such as muscle relaxation techniques or diaphragmatic breathing. They try to enhance their self esteem. 2:Behavioural

They highly focus on the behavioral aspect of the employees during training. Because they believe that having good attitude in organization, well mannered behavior with subordinates showing discipline in different activities in organization are having core importance in the reputation of organization. They advise them to be loyal, honest, hardworking trustworthy and devoted in their respective fields.

They give them training on weekly basis and sometime they do out sourcing as well for the good training of their employees. They advise their employees to go for online certifications for the improvement of their knowledge. They provide their employees online training sessions by the expertise of training. Their training varies from one department to another the majority focuses on training because this is a hospitality organization. So their employees are directly indulged in costumer services that are why they have to be aware for every moment. They have to keep their eyes and ears open as guest put step into RAMADA until they leave. They are trained in such a way that they have to serve their customers out off their niche. They basically give three types of training 1) Administrative 2) Weekly basis 3) On the job training.

Employees and management both believe that all types of training are fruitful but Head of HR department said that I personally prefer on the job training its more practical and I love to have certification online training. I personally do so n also recommended to my juniors.

One of delegation from JAPAN and TURKEY for the help of flood victims on august 2010 came into MULTAN. They selected RAMADA as a safe haven to stay. Because they felt that its most secure place to stay under the threats of terrorist. MR.Shezad( head of `HR` department ) meet the delegation .And asked about their comments why they want to stay here in RAMADA MR. John said that we are very comfortable while staying in RAMADA. We fell similar as we are in our own home. Your employees make us feel prestigious and honorable. They are dedicated towards their works as keeping terrorism in eye. They provide us best security measure. Mr. john said I saw your fire fighting team those are always ready to overcome any sort disaster. Due to effective and efficient training in RAMADA they got good words mouths from their customers. And their costumers belong to different area of world .Their training increased costumer retentions, customer loyalty and they are able to generate handsome amount of revenue. They are giving good compaction to their competitors