Leveraging Technology to Deliver Your Mission

ATLAS Corps August 30th, 2012 Ayman Nassar, MS IEEE Senior Member PMP, CSEP, MoQ/OE, CSSGB, CSM ayman@islamicleadership.org anassar@anassar.net
Ayman Nassar

Ayman Nassar

Problem Statement
When delivering our mission we sometimes feel stuck. We are unable to seize opportunities and grow. We take too long to react to the dynamics around us. We have a great mission and impact, but it is limited. We have great ideas but do not know how to put them into action. How to share our story so people listen to it. Different parts of the organization delivers different answers to the same customer and question. We repeat the same process over from scratch. Data gets taken from one system and entered into another.

Ayman Nassar

Solution

Align Technology to Operations and NOT Fit Operations into Technology

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Topics of Discussion
Role of Technology
Technology as an Enabler Technology as a Component

Technology Strategy
What is a Technology Strategy How to Align it to Your Mission

Case Studies:
Telling a Story in a Way People Want to Listen to it: Leadership Training Selling a Program: Building Homes for Needy and Low Income Your Own Non-Profit

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How Aligned is Our Technology?

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Role of Technology
An enabler
Realize organizational capabilities
Agile processing and servicing Improved decision making Quality mission delivery

Value

Quality Education

Development

Growth

Transformation

Capability

Easy Student Registration

Quick Textbook Services

Efficient Financial Aid Processing

Accurate Grading

Enabler

Online CloudBased

Real-Time Inventory

Data Quality

Integrated E2E

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Technology a Component
A Component is a larger Framework Technology has to be Aligned to the Operations and Business Strategy A Tool is as Good as the Person Using it
Business processes need to be mature Technology will not make magic A fool with a tool is still a fool

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Technology Strategy
An Integrated Cross-Functional Plan which Leverages the Organizations Technology Resources to Enable Business Capabilities Enables us to Focus on Hot Spots Using a Component Business Model

Direct

Control

Execute

Product Marketing Administation Development Funding Strategy Product Portfolio Partnership Strategy Financial Planning Donor Relations Strategy Service Roadmap Advertising Strategy Corp Governance Event Strategy Corp Mission & Strategy Campaign Mgmt Community Assessments Price Mgmt Announcement Planning Cost/Revenue Accounts Funding Planning Vendor Mgmt Delivery Scheduling Financial Performance Mgmt Communications Planning Product Mgmt Contract Mgmt Performance Reviews Quality Mgmt Legal and regulatory compliance Performance Mgmt Risk Mgmt Inventory Mgmt Product/Service Traceability Donor Service Surveys Customer Service Advertising Accounting Soliciting funds Performance reporting Order mgmt Website Administration Reimbursements Grant research Community reports Sales mgmt Email Announcements Payroll Sponsorships Needs analysis Procurement FB Status IT operations Reseach articles reviewing Twitter Status Bank operations Flyer Design Meetings Art Work Masjid visits Banner Installation Fundraising
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Program Development Gap Analysis Strategic Initiatives

Accountability Level

Sample Strategy to Promote a City

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Technology Strategy aka Enterprise Architecture

1. 2. 3. 4. 5. Define aspired business value Document operating model Determine future-state business capabilities Define organizational requirements to enable business value Define technology vision based needed to satisfy organizational enablers 6. Determine technology enablers

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Business Silo

Standardized Technology

Optimized Core

Business Modularity

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Aligning to the Mission Full Architecture

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Enterprise Architecture

Business Architecture Technology Architecture Governance Architecture Security Architecture

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Business Architecture: Overview and Benefits

What is a Business Architecture (BA)?

The most abstract depiction of a business
Structure Behaviour Representation from the various stakeholders points of view

A unifying structure
Enabling the execution of business strategies through initiatives to achieve business results Defining the relationships & connectivity among all business value streams, the inputs that feed the streams, the processing centers, the enablers and the value realized. Enabling the linking between strategy and the other architectures (application, data, infrastructure) Documents the alignment of business strategy to enable IT transition plans Guides in business decisions and provides context and scope

Business Architecture

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Business Architecture: Overview and Benefits

Business Architecture Perspectives

Governance Perspective

Functional Perspective

Operational Perspective

Systems Perspective

Technical Perspective

Non-functional Perspective

Snapshots of the business in the mind of different stakeholders from different points of view http://sys-eng.blogspot.com/search/label/business%20architecture

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Business Architecture: Overview and Benefits

Developing Business Architecture

1. Develop a description of the existing business architecture if it exists. The description should include as much of the AS-IS architecture as needed for the development of the TO-BE architecture. 2. Identify any frameworks, reference models, tools, patterns and techniques that should be used to develop the TO-BE architecture based on the context, complexity and scope of your business requirements. 3. Select viewpoints of the business architecture to be utilized to illustrate the architecture, according to the business requirements. Common business architecture view points are operational, systems, technology, governance, financial and functional viewpoints.

http://sys-eng.blogspot.com/search/label/business%20architecture

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Business Architecture: Overview and Benefits

Developing Business Architecture

4. Develop an architecture model for your TO-BE business requirements. Ensure that you perform each of these, Create the model for the specific view point. For example create the activity model for an operational view point of the business architecture. Common models are activity models, use-case models, class models, node connectivity diagrams and information exchange matrices. Verify that all stakeholder requirements and concerns are included. Ensure you have models for business goals and objectives, business functions, business services, business processes, roles, business data, Ensure your architecture has captured the interlocking of organization and functions, and interlocking of processes and systems. For each business function identify when, where, where, how often and by whom will the function be performed. Identify the inputs to the function and the expected outputs. Identify dependencies and assumptions for each business function, and conduct trade-off analysis if any conflict exist among the different views. Validate and verify the developed model against requirements for completeness and scope

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Business Architecture: Overview and Benefits

Developing Business Architecture

5. Select the business architecture building blocks. Reuse blocks as applicable, and develop new ones to add to the BA library. 6. Hold a formal architectural review of the developed model and building blocks with the stakeholders. 7. Review the non-functional requirements and service level agreements. Common non-functional requirements are scalability, performance, availability, costs, reliability and capacity.

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Business Architecture: Overview and Benefits

Examples to Clarify the Use of Building Blocks (BB)

Governance Perspective

Stakeholder: I am interested in understanding our competitive integrated supply chain capability compared to our competitor A in Japan
Business Architect: Sure let me pull out some blocks from a few perspectives Since you are interested in Japan let me select the Locations BB from the operational view. You also will need to get a view of ISC processes, so lets pull out the Process Framework BB. We need to compare several ilities so I will include Performance, Availability, Resiliency, Agility and Scalability, also Culture is an important BB. Of course our Capabilities BB and Functions come in handy We can also look at our shipping and logistical standards we use in APAC by including the Business Standards BB. To put things in context I will include the Vision and Mission building blocks and the main KPIs and metrics we can compare ourselves to our competitor in Japan. Finally its important to have a view of how we manage our Stakeholders

Vision

Mission

Enterprise Metrics & KPIs

Functional Systems Perspective Perspective

Business Functions Business Capabilities

Stakeholders Mgmt

Operational Perspective

Process Framework

Location

Non-functional Perspective

Resiliency Availability Scalability

Performance Agility Culture

Technical Perspective

Business Standards

Sample Technology Strategy

1. Focus on open technology

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Interoperability

2. Develop on cloud-based technology

Agility & Cost

3. Implement around the customer being the core information component

Optimize

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Sample Technology Implementation

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Sample Technology Implementation

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Case Study: Practice

Develop a high level business architecture for your organization Based on your business architecture develop a high level enterprise architecture for the organization clearly identifying your key business capabilities and enablers and their relationships on a capability map Which areas of your technology are most important to implement to achieve your 2013 business goals.

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To Read Further
Jeanne Ross, Peter Weill and David Robertson, Enterprise Architecture as Strategy, Harvard Business School Press. Constance Helfat, et al., Dynamic Capabilities: Understanding Strategic Change in Organizations, Blackwell Publishing. Mario Godinez, The Art of Enterprise Information Architecture: A Systems-Based Approach for Unlocking Business Insight, IBM Press. Ralph Whittle and Conrad Myrick, Enterprise Business Architecture: The Formal Link Between Strategy and Results, Auerbach Publications. Norbert Bieberstein, et al., Service Oriented Architecture Compass: Business Value, Planning and Enterprise Roadmap, IBM Press.

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