An Overview A leader in mobile, fixed, IP and optics technologies and a pioneer in applications and services, Alcatel-Lucent include Bell

Labs, one of the worlds foremost centers of research and innovation in communication technology. With operations in more than 130 countries and the most experienced global services organization in the industry, Alcatel-Lucent is a local partner with a global reach. Alcatel-Lucent achieved revenues of Euro 15.3 billion in 2011 and is incorporated in France and headquartered in Paris. History The formation of Alcatel-Lucent in 2006 created the worlds first truly global communications solutions provider, with the most complete end-to-end portfolio of solutions and services in the industry. Alcatel-Lucent combined two entities Alcatel and Lucent Technologies which shared a common lineage dating back to 1986. That was the year Alcatels parent company, CGE (la Compagnie Gnrale dElectricit), acquired ITTs European telecom business. Nearly 60 years earlier, ITT had purchased most of AT&Ts manufacturing operations outside the United States. Lucent Technologies was spun off from AT&T. Website: www.alcatel-lucent.com Worldwide office directory: http://www.alcatel-lucent.com/wps/portal/worldwide CHENNAI OFFICE - GUINDY

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2013 Batch entry level Job description Division: Alcatel lucent network Infrastructure & services Position Title: Officer Trainee Reporting to: Zonal Team leader Location: Chennai, Bangalore, Mumbai & Gurgaon Salary: 10k (Attractive salary revision after confirmation) No.of Positions: 300+ Years of Experience: Fresher Eligibility: 60% and above in degree Educational Qualification: BE/B.Tech Electrical, Electronics & Communications,Electronics&Instrumentation, Networking/ Added advantage if CCNA certified+ broad band knowledge Note : Only male candidates Job Profile: SLAs for fault resolution Restore DSL/Voice Fault with customer satisfactory Initiate, update, track, and close network trouble tickets... Update technical feedbacks/Analysation to supervisor To ensure timely and high quality resolutions as per targets Promote value added services Follow up with customer/other dept to ensure 100 % restoration on fault. Plan & ensure material availability OPEX reduction. Key Outcomes Customer Service & satisfaction. Opex Control. CSMM. Taking KPI to UCL standards Functional Competencies: Self motivation Should be capable of liaisoning with different departments and operators. Good knowledge of computer & network or Copper N/w Independent Problem resolution skills Should be willing to work in field on 7 days in a week if required. Organized and self motivated. Gathering Knowledge & share it.

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