1.Loyalty to Customer 2.Customer Service What is customer service?

r service? The important aspect of good customer service Understanding the customers' expectations What is customers' impression on us The concept of Telephone Manner Complaints and how to deal with complaints What is loyalty to Customer? What are the objectives The scope in loyalty to the Customer

3.Assignment Instructions and SOP 4.Communication 5.Security Vetting What is Security Vetting Why security vetting is important The objectives of security vetting Types of security vetting What is communication? Types of communications Tips for good communication Ways to improve communication skills What are Assignment Instruction and SOP? The importance of Assignment Instructions related to work tasks Scope of work tasks Various samples of Assignment Instructions.

6.Preparation & Checking of Documents The importance of a complete Incident Report. Understanding the purpose of report writing. What is Statement Writing? 7.Health and Safety at work place What is Health and Safety? Company's Health and Safety Policy Employees and Employer's responsibilities Identifying the typical hazards at work place Hazard control Knowing the safety equipments and steps to take when dealing with an incident Action taken on discovering of fire

11.First Aid and CPR

Understanding the motto of First Aid and CPR Principles and priority of treatments Different types of minor treatments CPR treatment

12.Patrolling and Patrolling Techniques 13.Scene of Crimes Objectives and scope What are the roles and functions of security personnel at the scene. The important elements and aspects during patrolling Patrolling Techniques Patrolling Equipment

14.Emergency and Threats 15.Arrest procedure Bomb Threats Suspected containers / boxes/parcel/letters Bomb threat check-list Emergency contact lines Action taken

Understanding the arrestable offences Right of citizen arrest How to make an arrest Use of Force Handed over to Police custody

16.Right of Private Defense 17.Problem Solving 18.Post Handling What is post handling? Important elements in post handling Station Dairy Telecommunication Contractors Keys In/out vehicle Access Control Record Books What is Problem Solving? Identifying the Problem Solving Cycle. Identifying the problems and the immediate action to be taken. Right of private defense Restriction on private defense Right of private defense (body) Right of private defense (belonging)

19.Duress procedures

What is Duress and Duress Code? Action taken on Duress situation Branch Slam Down

20.Pavement Drill 21.Search Procedure 22.Firearms Handling 24.Combat Exercises OC Pepper/PR-baton Unarmed Combat Firearms Act Safety Precautions Introduction to Revolver Handling of Revolvers/Pistols/AK47/SS1 What is Search Procedures? Search approach Detail to be recorded during the search Action to refusal to search Types of search Body search Vehicle search Pavement Limit In and Out of van Minute Observation Procedures Action taken on ambush

25.Examinations Test 1 Test 2 Unarmed Combat