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  • J.petrauskas Resume

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    JPet09
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    Jessica Petrauskas has over 5 years of experience in client support and live video production. She received a Bachelor's degree in Film Production from Hofstra University in 2012. Currently, she is the Client Support Team Lead at Livestream, where she manages a team that provides 24/7 support for live streaming sports events globally. Previously, she held internships at NeuLion, where she helped stream NHL games, and at Digital Waterworx, where she assisted with video production and editing.

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    Jessica Petrauskas has over 5 years of experience in client support and live video production. She received a Bachelor's degree in Film Production from Hofstra University in 2012. Currently, she is the Client Support Team Lead at Livestream, where she manages a team that provides 24/7 support for live streaming sports events globally. Previously, she held internships at NeuLion, where she helped stream NHL games, and at Digital Waterworx, where she assisted with video production and editing.

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    Attribution Non-Commercial (BY-NC)
    Descărcați ca PDF, TXT sau citiți online pe Scribd
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    126 vizualizări1 pagină

    J.petrauskas Resume

    Încărcat de

    JPet09
    Jessica Petrauskas has over 5 years of experience in client support and live video production. She received a Bachelor's degree in Film Production from Hofstra University in 2012. Currently, she is the Client Support Team Lead at Livestream, where she manages a team that provides 24/7 support for live streaming sports events globally. Previously, she held internships at NeuLion, where she helped stream NHL games, and at Digital Waterworx, where she assisted with video production and editing.

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    Descărcați ca PDF, TXT sau citiți online pe Scribd
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    din 1

    Jessica

    Petrauskas

    19 Remsen Ave, Valley Stream NY (516) 458-3273 Jess.Petrauskas@gmail.com


    Hofstra University Hempstead, NY

    EDUCATION

    Bachelor of Arts in Film Production, Minor Psychology


    Major GPA: 3.6, Overall GPA: 3.4

    December 2012

    RELATED EXPERIENCE

    Livestream, Brooklyn NY

    July 2013 Present

    Client Support Team Lead









    August 2014 Present
    Assist in the management of a team of 12 agents to provide support and
    quality control for clients streaming high-profile sporting events, globally
    24/7, 365 days a year.
    Create and maintain training documentation for onboarding agents
    Act as a key point person for all escalations on night and weekend operating
    hours
    Respond to emails and phone calls within a strict SLA providing accurate
    information in time for broadcast start or a timely resolution

    Producer Support Agent







    July 2013 August 3014
    Communicated with producers on site in order to troubleshoot any technical
    issues to successfully carry out a broadcast
    Worked in a time sensitive environment to resolve tickets and maintain relations
    with high-profile clients using our propriety software and services
    Curated website content to maintain the highest possible broadcast standards.
    Maintained support and training documentation for website users and onboarding
    new agents
    Maintained a caseload of emails and phone calls while providing quick, accurate
    resolutions for clients and website users

    NeuLion, Plainview NY

    October 2012 June 2013

    NHL Technical Operations Center Intern







    January 2013 June 2013
    Communicated daily with on-site stadium engineers in all 30 American and
    Canadian arenas
    Prepared and troubleshot live video streams for international and national
    NHL broadcasts, specifically for NHL Game Center and Toronto Hockey Ops
    Responsible for recording and streaming NHL feeds for broadcast and archive
    Publish NHL Quick Picks and Best of highlights to NHL YouTube and
    Hulu Channels daily

    Editor









    Edited and slated live professional, college level and local sports broadcasts
    including NHL, NBA, MLS and AHL

    Compiled highlight packages for AHL and affiliate websites
    Around The NHL, Graphics







    January 2013 June 2013
    Built opening slate and final score boards using Photoshop for Around The NHL
    highlights, which was pushed to arenas and production trucks live across
    North America


    Digital Waterworx , Plainview NY

    September 2012- December 2012

    Intern
    Assisted with producing and editing corporate communications videos
    Organized digital media archives to simplify workflow
    Worked to meet strict deadlines in order to deliver project to clients

    KEY SKILLS

    Microsoft Word Excel PowerPoint GoogleDocs Social Media Desk Avid Final Cut Mac OSX Windows OS

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