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Project Management Institute Mid America Nazarene University Olathe, KS Mid America Nazarene University Olathe, KS
Successfully managed the development of the Emerging Mobile Technology Lab from construction through equipment implementation. Customer Relationship Manager II, 8/2006 to 1/2011 Customer liaison providing support for major government contract for maintenance and move add change work. Team leader for projects, daily work duties, process improvements, escalations, and customer communication.
SELECTED ACCOMPLISHMENT
Automated processes through existing systems to prevent additional costs, decrease costs overall, and improved finished product. Project Analyst II, 3/2005 to 8/2006 Support for engineering teams to generate assignments for daily work including customer reporting, database management and engineering management support.
SELECTED ACCOMPLISHMENT
Developed tool allowing automated work assignments and reporting. Sales Project Coordinator, 5/2002 to 3/2005 Post-sales support providing management of vendor billing issues. Root cause analysis to develop processes, provide coaching opportunities and analysis for business decisions.
SELECTED ACCOMPLISHMENT
Developed process improvement, successfully saving time and money. Sales Support Associate, 10/2000 to 5/2002 Pre and post-sales support for customer orders and returns. Equipment procurement and shipping support to meet customer demands.
SELECTED ACCOMPLISHMENT
Participated on a lead team implementing a new computer system successfully and on time. Award and Recognition Sprint Circle of Excellence Award Civic Development Board SIDS Resources, Kansas City, MO