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TEMENOS Upgrade Services (TUS)

A Process Overview

Agenda

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Introduction Upgrade Phases Overview Upgrade Phases Detailed Key Deliverables Roles and Responsibilities

Upgrade Phases Overview


Scoping
- Local Code Freeze - Proposal - Sign Off

Planning and Execution


- Preparation - Conversion - Testing

SIT / UAT
- Test - Sign Off

Live
- Upgrade - Confirm
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OFFSITE Phase Overview

TEMENOS Upgrade Services - OFFSITE Phase

SCOPING

PRE-PROJECT TASKS

INFRASTRUCTURE

T24 UPGRADE

DEVELOPER TESTING

CLIENT TEST SCRIPTS

DELIVERY

O/S Conversion

Scoping Overview

SCOPING

Install scoping tool and capture results

Analysing scoping tool results

Restore BANK environment and check integrity

Check file sizing, missing codes, historic data and obsolete routines

Prepare scoping & estimation document

Prepare MPP and send it to region for sign-off

Region PM to complete project initiation formalities

Verify availability of current release patches in post upgrade T24 release.

Scoping
The upgrade scoping exercise is a process that is designed to precisely identify the effort which would need to be undertaken, to ensure at minimum a like to like functionality upgrade. In short the upgrade scoping exercise is used to detail all activities and defining all work efforts in term of content, realization and volumes. This results in the actual upgrade being a sized exercise, for which a precise resource involvement can be anticipated and therefore correspondingly planned.

Entry Criteria

The request for upgrade scoping form is completed and sent to the Temenos Upgrade Services team.

Activities

Restore BANK environment and check integrity Install scoping tool and capture results Analysing scoping tool results Prepare scoping & estimation document Regional services counterparts to complete project initiation activities

Scoping (continued)

Stakeholders

Temenos Upgrade Services Client IT Team PACS Temenos Regional Project Manager/Account Manager

Exit Criteria
Delivery of TUS proposal listing Upgrade activities Effort estimates Assumptions and exclusions

T24 Upgrade Overview

T24 UPGRADE

Technical Upgrade

Report Compatibility

GL Reconciliation

Database Conversion

Local Code Conversion

T24 Upgrade
This milestone of the upgrade project contains the tasks related to the actual technical upgrade of the bank environment from the current release (either GXX or T24 RXX) to the latest T24 release. The activities within this milestone are by requirement sequential in nature and are usually executed by one resource full time with periodic review by the team lead and the offsite project manager. This milestone is the most important one in the offsite phase and the successful completion of the first post upgrade COB process without local jobs. The locally developed COB jobs are removed from the COB to ensure that the first post upgrade COB is completed and baselined without the influence of local jobs. The stability of this COB cycle would determine the schedule of the subsequent tasks in offsite phase of the project.

Entry Criteria
Completion of the infrastructure milestone activities.

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T24 Upgrade (continued)


Activities

Upgrade from GXX/RXX to latest T24 release Log and resolve issues System verification Run first COB without Local Batch Jobs Log and Resolve Issues in the COB Re-run clean COB after resolving all Issues. Local Routine Conversion Report compatibility

Stakeholders
Temenos Upgrade Services PACS

Exit Criteria
Technical upgrade completed First POST upgrade COB WITHOUT local jobs completed Updated RUNBOOK, Local Code Conversion Log & Core Issues Log

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Developer Testing Overview

DEVELOPER TESTING

Prepare Test Environment

Execute Online Tests

Execute COB WITH LOCAL JOBS

Log & Resolve Issues

Re-Run Tests

Document Changes

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Developer Testing
This milestone of the upgrade project relates to the first level of testing that will be executed by the upgrade services project team once the technical upgrade tasks have been completed.

Entry Criteria
The technical upgrade milestone of the project has been completed.

Activities

Prepare test environment Execute online tests Execute COB tests WITH Local Jobs Re-run all tests and COB with complete changes Document changes Temenos Upgrade Services PACS First POST upgrade COB WITH local jobs is completed

Stakeholders

Exit Criteria

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Executing Client Test Scripts - Overview

CLIENT TEST SCRIPTS

Test Script Review

Effort Estimation & Test Execution Plan

Execute ONLINE Client Test Scripts

Execute COB Test Scripts

Log & Resolve Issues From Test Scripts

Document Changes From Client Test Script Execution

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Testing Execution of client test scripts


This process relates to the testing of upgraded version with the test scripts provided by the clients.

Entry Criteria

The Developers Testing milestone should have completed. Test scripts should have been provided by the bank.

Activities

Review and classification of the test scripts Preparation of effort estimate, test plan and updated project plan Execute test cases as detailed in the test plan Execute COB cycles as per the test plan Log and resolve issues Document changes Temenos Upgrade Services Bank IT Team PACS Test scripts execution results Issue log
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Stakeholders

Exit Criteria

Delivery
The focus of this milestone is upon ensuring that all of the contractual deliverables from the offsite phase of the upgrade project are created, reviewed and ready for shipment to the bank for the initiation of the onsite phase of the upgrade project.

Entry Criteria
The execution of all previous milestones should have been completed.

Activities

Collation of all details relating to helpdesk issues raised during the course of the offsite phase Follow up on any pending helpdesk issues with support managers and helpdesk for timely resolution Complete internal quality checks on all deliverables to ensure completeness and accuracy of all the deliverables Physical packaging and delivery of all offsite phase deliverables to bank
Temenos Upgrade Services PACS All the deliverables from the offsite phase of the upgrade project are packaged and ready for delivery to the bank
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Stakeholders

Exit Criteria

Key Deliverables
RUNBOOK
This is a customised instruction manual/user guide tailored to a specific client upgrade documenting instructions that that need to be executed by a client to complete the live upgrade.

Converted Local Programs


These are the clients local customisations that have been scoped, modified and then ratified to be post upgrade T24 compliant to the extent of the test scripts provided.

Local Code Conversion Log


Complete log of all modifications made to local code, with details of line numbers, review comments etc. that provides complete traceability to clients between the unmodified code and converted local code.

Test Case Results


Documented results of all executed client test scripts as per test communication plan discussed and agreed with the client.

Upgraded Reference Environment


This is a copy of the client environment sent to the upgrade that has hence been upgraded to the latest T24 release. This will serve as the reference/control environment during the onsite phase of the upgrade.

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Roles and Responsibilities Temenos Services Project Manager

Follow up on the upgrade proposal to ensure preparation and delivery of SoW to the client Communicate engagement project plan to client project team Obtain of Sign off for all project documentation Project definition and scope, Project deliverables and agreed milestones, All Change Management Process items. Technical Specifications Plan, manage and maximise utilisation of project teams. Manage and own the resolution of all inter work stream issues. Produce project dashboards and hold project meetings, on a regular basis, with the team to ensure that project is progress according to plan. Inform Temenos Management on issues outside own responsibilities that may affect the success of a project. Formalise all client deliverables as set out in the Upgrade Service Agreement and provide these deliverables to the Client via an agreed and acceptable transfer mechanism.

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Roles and Responsibilities Offsite TUS Project Manager

Single point of contact for all offsite activities related to the upgrade.
Prepare the project plan for the upgrade project and communicate the project delivery schedule to the bank project team. Ensure proper resource availability across all offsite project tasks. Track the project and ensure on time completion of all project tasks and phases. Provide weekly status monitoring report and updated progress tracking project plan to client project team.

Plan, manage and maximise utilisation of upgrade team resources.


Inform Temenos Management on issues outside own responsibilities that may affect the success of a project.

Create and maintain all process documentation.

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Roles and Responsibilities TEMENOS Upgrade Services

Scoping Conduct the actual scoping and provide estimations for the upgrade Infrastructure Coordinate the availability of requisite infrastructure to carry out the upgrade offsite Database Upgrade upgrade or migrate the existing database to the database/version requested by client. Technical Upgrade & Data Conversion Core system upgrade

Report compatibility for latest T24 release


Local Routine Conversion for compatibility with latest T24 release. Developer Testing (Internal Unit Tests) Testing Client Test Scripts Delivery of the RUNBOOK onsite Provide UAT support offsite and onsite Production Setup & Post Live Support

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Roles and Responsibilities Client Project Team

Participate actively to conclude the project Scoping agreement plan Clean, create, scramble and deliver the System to TUS for upgrading and migration purposes in an agreed medium, e.g. tape, CDROM, etc. Create test scripts deliverables as defined in project plan and review the results. Setup the requisite hardware as per sizing agreement in line with project schedule.

Own and execute UAT


Install and manage UAT & Go-Live environments. Plan Go-Live and own the activity. Signoff at the completion of each phase.

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Thank you

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