Karen Kimble McCormick

139 Chaucer Lane · Carrollton, · GA · 30117 · Home: · 7708320184 · Home: · 6784253493 ·

kmccorm1959@yahoo.com

Experience Charter Communications

May 2007 – November 2008 Direct Sales Specialist II Carrollton, GA
Assisting customers through products and services, such as internet, cable and telephone.
The intent on achieving and producing goals and results for the company. Providing
responsibility, commitment, honesty and integrity for the customer. I not only sell charter
products and services, but I install cable and internet.

Charter Communications
May 2007 – November 2008 Direct Sales Specialist II Newnan, GA
Assisting customers through products and services, such as internet, cable and telephone.
The intent on achieving and producing goals and results for the company. Providing
responsibility, commitment, honesty and integrity for the customer. I not only sell charter
products and services, but I install cable and internet.

Charter Communications
September 2005 - May 2007 Dispatcher I Duluth, GA
Dispatcher for TV, cable company preferably dispatching the technicians
to the customers home. Responding to the customers complaints and
concerns. Inputting customer information and creating and completing the technicians work
orders. Troubleshooting company equipment such as: cable box, modem, hd, dvr and cable
card. Selling products and services to the customer.

Charter Communications
September 2004 - September
Dispatcher I Slidell, LA
2005
Dispatcher for TV, cable company preferably dispatching the technicians
to the customers home. Responding to the customers complaints and
concerns. Inputting customer information and creating and completing the technicians work
orders. Troubleshooting company equipment such as: cable box, modem, hd, dvr, cable
card. Selling products and services to the customer.

Six Flags of New Orleans

March 2004 - September
Dispatcher/Security New Orleans, LA
2005
Communications Dispatcher operating the Security Dispatch Center in the park.
Responds to all emergencies within Six Flags of New Orleans.
Responsible for inputting daily routine or incidents within the Park in the computer.
Responsible for recording the keys by the use of a signature that are distributed to
employees for different departments.
Responsible for recording employee lunches, breaks, and sign in/out time sheet.
Responsible for announcing lost children within the park by radio to the security staff.
Responsible for announcing the park opening and closing by radio on all channels to the
Six Flags staff.

Burns Security
 January 2002 - May 2003 Dispatcher New Orleans, LA
Communication Dispatchers operating the Central Dispatch Center at the refinery.
To control and identify vehicles that requires entrance and exit to the refinery or plant area.
Process vehicle registration and parking permit applications.
Responsible for making proxy card, for identification purposes for Exxon-Mobil employees
and contractors within the refinery.
Responds to all emergencies within the Exxon-Mobil Refinery.
Sergeant within Exxon-Mobil Refinery
Responsible for vehicle patrol throughout the refinery.
Responsible for initial investigation and report writing.
Responsible for controlling the access of personnel entering and exiting the refinery.

Westaff Temporary Services

December 2000 - April 2001 Office Clerk New Orleans, LA
Work at the Housing Authority of New Orleans, responsible for preparing files, which
consists of the forms, 50058 (HUD), inspection report, (inspect the property), actual
contract, W-9 (Tax Form) direct deposit sheet, letters to tenants and landlords for contract
signing, filing, taking messages from the tenants and owners and forwarding their messages
to the perspective person.

Manpower Temporary Services

April 2001 - September 2001 Help Desk Coordinator Harahan, LA
Work at lagasse Bros., responsible for supporting and managing information systems on
troubleshooting a computer dysfunction. IT system helpdesk issues and assigns task to
specialized techs, the dispatcher handles some calls and others are routed to the perspective
technician.

Docusource Litigation Support

October 2001 - January 2002 Office Coder New Orleans, LA
Working in the coding department, which consists of coding documents for various
attorneys.

Exceptional Temporary Services

October 2000 - December
Assembler New Orleans, LA
2000
Responsible for dropping coupons in Folgers Coffee Cans and opening damaged coffee
cans for recycling and distribution.

Weiser Security Services

November 1994 - September
Dispatcher New Orleans, LA
2000
Communication Dispatchers operating the Central Dispatch Center at the refinery.
To control and identify vehicles that requires entrance and exit to the refinery or plant area.
Process vehicle registration and parking permit applications.
Responsible for making proxy cards, for identification purposes for Exxon-Mobil
employees and contractors within the refinery.
Responds to all emergencies within the Exxon-Mobil Refinery
CHALMETTE REFINING, L.L.C. - SECURITY OFFICER
Sergeant within EXXON-MOBIL REFINERY
Responsible for vehicle patrol throughout the refinery.
Responsible for transporting & escorting of persons and vehicles to their destination.
Responsible for initial investigation and report writing.
 Responsible for controlling the access of personnel entering and exiting the refinery.

Aetna Life & Casualty Insurance Company

September 1982 - October
Computer Operator Metairie, LA
1984
Responsible for inputting homeowners and automobile insurance policy information into
the computer system and mailing policies out to the customer.

Maryland Casualty Insurance Company

March 1980 - October 1982 Computer Operator New Orleans, LA
Responsible for inputting homeowners and automobile insurance policy information into
the computer system and mailing policies out to the customer.

Kelly Temporary Services

June 1976 - August 1978 Office Clerk New Orleans, LA
Responsible for proofreading, filing sorting and distribution of mail entering the classified
data, which consists of job openings, merchandise for sale, automobile and garage sales for
the Times Picayune Classified Department.

Education Southern University in Baton Rouge

High School
August 1978 Baton Rouge, LA
Business Administration

Southern University in New Orleans

High School
August 1977 New Orleans, LA
Business Administration

Tulane University
Associates
May 2005 New Orleans, LA
Information Technology

Argosy University
Bachelor of Arts
December 2009 Atlanta, GA
Psychology
I want to continue to pursue my education in obtaining a Bachelors and Masters degree in
Psychology in the State of Georgia.

Objective I am seeking a position within the global broadband network industry where I can utilize
my skills and previous job experience that will provide an opportunity for growth and
advancement.

Skills Microsoft Word and Excel, and able to operate various office machines, such as printers,
copy machine, fax machine, computer, calculator.

Certifications Associates of Arts Degree in Information Technology