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What are the characteristics of a good sales person?12356 How can you handle objections due to a misunderstanding?

Rephrase the customer`s concern as a question Which of the following is a fact and not fiction?Effective selling means, uncovering a need and meeting it How does gathering information help?123 How can we gain commitment from the customer?234 How does cross selling help?134 Why do we need to confirm the customer`s need?123 After you have made a sale, what will be your next step?2 How does acknowledging the customer help?134 Which of the following can be considered as a selling opportunity?1234 A customer `I would rather buy gold coins from my family jeweller whose quality I trust.` How will you deal with this objection? Ma`am here is the purity certificate for the gold coin. Which of these would you use to sell a product to a customer?Benefit State whether true or false Objections related to doubt can be handled by offering proof in the form of proof of statement or proof of source.true Which of the following steps need to be used for gaining commitment from the customer?132 Which of the following statements is true for making recommendations?Match a product to the customer`s needs and explain it`s benefits Which of the following are examples of openings for Open questions?1246 Which of the following questions is appropriate to seek permission from the customer to ask him questions?3 Which of the following is a need?13 Which of the following is an opportunity?1234 You have explained the features and benefits of the Current Accounts, now the customer has shown interest in the product. What would you do / say next?So, do you feel that you should open a Current Account with us? How can you confirm a need?123 When do you cross sell?134 What are the categories of customer objections?234 Which of the following can be considered as rapport breakers?2345 Which of the following are good examples of statements confirming a need?123 Identify the type of question `How do you plan to manage your son`s financial needs when he is college?`Open Which of the following are the steps in the gathering information stage?1235 Which of these is a benefit?With our extensive ATM network, you are sure to have access to you money anytime, anywhere Identify the type of question `Will it be an issue to maintain a quarterly balance of Rs 10,000?`Closed What are closed questions?134 Which of the following are buying cues from the customer?12 When can one proceed to making a recommendation for a solution?134 How can you help the customer to take action?123 A customer is extremely agitated because he has had to wait for a long time. How will you respond to the customer.`Sir, I know the wait is really frustrating. I can see why you are upset. However, now I will do all I can to ensure that your problem is promptly resolved.` Which of the following are features of a product?12

What are open questions?1234 Which of the following statements best describes a benefit?It is the value that the customer receives How does gaining commitment help us? Helps us to close the sale 123 What type of questions should be asked to uncover customer`s needs? 13 How can you check for agreement from the customer? Ask a closed question Identify the type of question `How important is it that you should be able to access your account instantly?`closed In the final reckoning, buying decisions are based on _____________. (Fill in the blank)Value How can we build rapport with the customer?13 Which of the following are examples of openings for Closed questions?2456 After which of the following steps do we gain commitment from the customer?Making recommendations What is cross selling?Identifying customer`s additional needs and meeting these needs Which of the following are the steps in the Making Recommendation stage?23 -State whether True or False Telling a customer about features can actually cause information overload and ultimately disinterest. true

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