Accenture Management Consulting

Delivering Outcomes. With Certainty.

Delivering Outcomes. With Certainty.

A strong economy in a growing region but low growth in productivity. Continued massive capital investment but a structural shortage of skilled talent. Exciting new technologies such as mobility, analytics and social media but a plateau in consumer demand. Increased demand for public sector reform in health, human services and education but constraints in achieving this. Australian leaders in business and government have a very full agenda. There are endless opportunities for growth and innovation, but serious issues that need to be addressed.
The big questions: Where do I start and how do I get where I want to go? Accenture Management Consulting has been has been helping Australian businesses and government agencies answer those question for more than three decades. We work closely with Australias most successful public and private sector organisations to continually improve their operational and financial performance. We have also been a catalyst for change, developing new ideas and delivering outcomes. The unique experience and capabilities of more than 16,000 management consultants that work with Global 500 businesses and governments around the world, and our comprehensive understanding of the complexities of the local market equip us well for the challenges and opportunities that Australian organisations face. Our focus is to help identify the issues that need to be addressed to clear your path to value and high performance. Then we work side-by-side with you and your teams not only to address your issues and unlock value, but also to create a dynamic environment where you can grow, evolve and thrivewith or without our help.

How We Work With Clients To Deliver Value

At Accenture Management Consulting, we typically start by asking, What critical issues are standing in the way of where you want to be? Whether you are challenged by regulatory pressures or customer centricity, enterprise risk or product innovation, we help you identify the root of the issue. Then we explore, agree, test and implement ways to address each issue, to achieve concrete and lasting value. When we understand your organisation, and your definition of value, we move quickly towards delivering results. We draw upon an approach and assets that have worked in similar situations and tailor them to fit your organisations unique needs. We help you sustain and advance the outcomes we help you achieveoften staking our success directly to yours. In summary, we drive change in pursuit of high performance by living up to our value proposition: We help our clients in Australia move from issue to outcome with pace, certainty and strategic agility. Lets explore how we help you move from issue to outcome.

From Issue

To Outcome

Pace

Certainty

Strategic Agility

We bring pace. Pace is more than just speed - it is also about timing. We set the appropriate pace to help you seize opportunities and achieve outcomes quickly. But we will also factor in your business cycles to deliver results at the right time. And while we are working toward your ultimate outcome, we are continuously looking for ways to unlock incremental value along the way, to enable you to pursue other priorities or even to free up cash to enable the change effort to pay for itself.

With high stakes, increasing scrutiny and ongoing volatility, organizations require even greater certainty in achieving outcomes. To help create certainty, we draw on our experience and successfully demonstrated approaches in everything we do. We do not bring ready-made answers, but we do have hard-won knowledge about what works in many situations. We focus on the most critical issues: Our confidence in delivering outcomes can be seen in our willingness to tie our success to yours through a variety of innovative commercial arrangements, including value-based deals.

Even after we help you address some challenges, we know that others will surface - or old ones will find new ways to reinvent themselves. Throughout every project, we transfer skills and knowledge to create strategic agility in your organization. We feel we have done our job thoroughly if, after working with us, your business is more resilient and responsive enough to handle the continuing demands of a volatile, dynamic world.

Working with our clients, we are helping to change the way Australians live, work, play and consume. From e-health to capital investments in energy, from real-time banking to digital transformation, Accenture is driving high-profile, leading-edge projects that will have a real impact on Australian business, government and society.

Our Spectrum Of Services

Our management consulting services are multidisciplinarywe draw upon our knowledge of strategy, operations and change management, across multiple industries and functions. We learn from our colleagues working in technology and outsourcing. Ultimately, we bring a full range of skills and experiences to help our clients uncover value and drive toward high performance. Within Accenture Management Consulting, we have built a spectrum of skills and knowledge areas over many years. Our management consulting services complement each other as we seek to address unique challenges with our clients. We work with clients at both the corporate and business unit level to develop a practical Strategy focused on tangible business outcomessuch as an effective global operating model or seeking profitable expansion through M&Athat align with the organizations goals. We work with clients to develop Analytics capabilities that can transform data into insights and predictive models that help inform better decisions and strengthen customer relationships. Clients look to us to help create and sustain profitable growth by identifying Customer Relationship Management strategies and leading practices in marketing, sales and customer service that enable them to anticipate and exceed customers expectations more consistently. We work with clients to build and sustain strong capabilities in Finance & Enterprise Performance in the areas of corporate finance, finance operations, and financial planning and analysis that can help drive increased value for the organisation. operations that enable rapid response to changing customer demands and market opportunities. We collaborate with clients to create and operationalise an integrated Risk Management approach designed to maximise economic returns, improve shareholder value and increase stakeholder confidence. Clients turn to us to help them find a forward-looking approach to Sustainability, leveraging assets and capabilities to drive innovation and profitable growth while striving for positive economic, environmental and social impacts.

We help clients improve the performance, productivity and collaborative power of their Talent & Organisation so they can drive enhanced organisational performance and more effective We help clients develop and implement business strategy execution. measurable, lasting improvements in all aspects of Operations to support business strategies and create flexible

Communications, Media & Technology

Financial Services

Health & Public Service

Products

Resources

Analytics Enterprise Analytics, Oragnisational Effectiveness for Analytics, Functional & Industry Analytics, Information Management Customer Relationship Management Marketing Transformation, Sales Transformation, Service Transformation Finance & Enterprise Performance Corporate Finance, Finance Operations, Enterprise Performance Management Operations Operations & Process Transformation, Sourcing & Procurement, Innovation & Product Development, Manufacturing, Service, Planning & Fulfilment

Risk Management Strategy & Governance, Process Excellence & Integration, Regulatory Reform, Performance Insight & Execution Strategy Corporate Strategy & Operating Model Strategy, Mergers & Acquisitions Sustainability Sustainability Strategy, Operational Excellence, Emissions Management, Intelligent Infrastructure Talent and Organisation Human Capital & Organisation Effectiveness, HR & Talent Management, Learning & Collaboration, Change Management

Deep Industry Expertise

In addition to focusing on key business functions, we also have experienced teams that provide management consulting services customised and adapted to each industry. Most of our people are aligned to one or more industries, with deep insights, knowledge and experience that provide context and richness to the work they do with clients. In Financial Services our management consultants bring unique insights to our clients across specialised industry segments such as capital markets, institutional banking, retail banking, wealth management, life insurance, and general insurance. Australian financial services companies face intense macro-economic pressure, demanding customers and an unforgiving marketplace. In response, banks, insurers and capital markets companies are reviewing their operating models, becoming more efficient and looking for new ways to create sustainable value for their customers and shareholders. Our management consultants can help financial services companies reduce costs, improve customer service and grow revenue in a volatile environment. In Communications, Media & Technology our people bring deep industry knowledge in the areas of communications, electronics, technology, media and entertainment. In Australia, we have been involved in the development and implementation of convergent business models, supply chain and workforce transformations and customer experience enhancement. We have also helped organisations transform their businesses to support the introduction of next-generation products and services, product innovation and digital transformation. Our Health & Public Service management consultants bring expertise to local and national government agencies and other publicly-owned bodies in customs, defence, health, human services, immigration and border management, justice agencies, public safety, public transportation and revenue agencies. In Accentures Products group in Australia, our people are specialised in the areas of retail, consumer goods & services, industrial equipment, infrastructure & transportation services, and air, freight & logistics and travel services. These sectors must all contend with fierce competition, complex global supply chains, rising costs and increased demand for better, faster services. Accenture management consultants work with clients to develop industry specific strategies and processes to help them reach new customers, support higher levels of collaboration, minimise costs and deliver higher quality service. Our Resources consultants bring deep industry skills across the metals, mining, energy and utility sectors to create shareholder value by proactively identifying and helping to drive marketmaking strategies and outsourcing arrangements. In the face of an increasingly volatile marketplace with increasing stakeholder and customer demands, clients look to our deep and broad experience to help them manage growth, performance and talent.

Value Delivered for our Clients in Australia

A business transformation programme delivered to extract the benefits from a new core banking platform for a large financial services institution. A value based deal delivered to improve the procurement performance for a large retailer. A global operating model delivered for the finance and HR functions of a large resources company Assisting a major reporting and analytics transformation programme delivered for a large financial services organisation. Re-architecting finance, procurement, HR, payroll and assets and works management for a large local government entity. Assisting a major transformation programme for a government education department. Assisting a large bank with the integration and transformation of finance, risk and treasury.

The Accenture Management Consulting Approach

Our flexible approach to any piece of work determines how we deliver value and high performance. It helps drive efficiency with leading practices while also encouraging plenty of creativity and innovation.
Every one of our projects revolves around identifying where the potential for greater value exists in your organisation and then delivering it. We help Australian organisations improve their operations, discover new revenue streams and engage with their employees and customers in a more relevant way; all through innovative solutions and our own Accenture assets, which include business and operating models, frameworks, diagnostics, tools. We have thought leadership on key topics like industry trends or emerging markets as well as assets for specific industries and functions. adept at innovation and outstanding at executionknowing when the time is right to innovate and when its more effective to follow proven practice. We believe it is becoming increasingly important to gain access to skilled talent, both here in Australia but also across the globe. Accenture has established a distributed management consulting model that provides specialised skills based in a network of prominent locations to help clients address their most pressing issues and pursue opportunities with greater flexibility and speed. More than 1,300 of our 16,000 management consultants are currently part of the Global Talent and Innovation Network. They represent a specialized talent pool that complements Accenture in country teams and together they deliver value to our clients. The benefits include access to a deep pool of specialized skills, greater speed and agility in actioning projects, faster mobilisation of engagements and an increased flexibility to scale engagement teams up and down. Our people, no matter where they are located, are dedicated to bringing global industry insights, delivery reliability and excellence to our local Australian clients. We have built a workforce with borderless expertise that is deployable to our clients at any time. This is what differentiates Accenture and our people from our local competitors.

Bringing it all back to value - as you define it

Accenture pursues delivering value for its clients with a single-minded focus. Our training, our conversations, our incentives, our workshops, our own performance measurementsare all geared toward how we identify and deliver the value that matters to you. Value for our clients is not about an approach or a diagnostic. It is not one particular Accenture Management Consulting team or any one engagement. It is about the sum of the experiences, resources, disciplines, inspirations and attitudes of an entire consulting organization, expressed in our collective commitment to your success.

Our talent and culture

Our people thrive on innovation, delivering value and driving toward high performance. Working with our clients, we are helping to change the way Australians live, work, play and consume. From e-health to capital investments in energy, from real-time banking to digital transformation, Accenture is driving high-profile, leading-edge projects that will have a real impact on Australian business, government and society. For each of these projects we make sure we match our resources to our clients needs. Our management consultants bring deep specialisation and unique insights across industry segments. They marry this industry expertise with functional skills, business acumen with technology prowess. Our people are

Contact Us

Michael Pain Accenture Management Consulting & Strategy Lead, Australia & New Zealand michael.g.pain@accenture.com +614 1432 5272

Philippe Bernard Resources Lead philippe.m.bernard@accenture.com +61 410 504 721

William Castles Communications, Technology & Media Lead william.r.castles@accenture.com +61 421 055 795

Pascal Gautheron Financial Services Lead pascal.j.a.gautheron@accenture.com +61 412 113 026

Michael Kretschmer Products Lead michael.d.kretschmer@accenture.com +614 1293 8215

Melissa Waldron Health & Public Service Lead melissa.e.waldron@accenture.com +61 4 1043 4687

Cara Morton Finance & Enterprise Performance Lead cara.morton@accenture.com +614 0726 8775

Philippe Konfino Customer Relationship Management & Analytics Lead philippe.konfino@accenture.com +61 429 600 352

Olaf Schatteman Operations Lead olaf.schatteman@accenture.com +61 404 04 34 00

Andrew Woolf Talent & Organisation Lead andrew.woolf@accenture.com +614 2302 8840
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About Accenture
Accenture is a global management consulting, technology services and outsourcing company, with more than 249,000 people serving clients in more than 120 countries. Combining unparalleled experience, comprehensive capabilities across all industries and business functions, and extensive research on the worlds most successful companies, Accenture collaborates with clients to help them become high-performance businesses and governments. The company generated net revenues of US$25.5 billion for the fiscal year ended Aug. 31, 2011. Its home page is www.accenture.com.

About Accenture Management Consulting

Accenture is a leading provider of management consulting services worldwide. Drawing on the extensive experience of its 16,000 management consultants globally, Accenture Management Consulting works with companies and governments to achieve high performance by combining broad and deep industry knowledge with functional capabilities to provide services in Strategy, Analytics, Customer Relationship Management, Finance & Enterprise Performance, Operations, Risk Management, Sustainability and Talent & Organization. Its home page is www. accenture.com.au/managementconsulting.

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