Edited Copy of Iimfb

Preferred Organization Structure & Responsibilities
to CRM for approval to affect any downgrade. After approval, the report should be forwarded to Credit Administration, who is responsible to ensure the correct facility/borrower Risk Grades are updated on the system. The downgrading of an account should be done immediately when adverse information is noted, and should not be postponed until the annual review process. Risk Rating for Consumer Lending For consumer lending, Management of IIMFB may adopt credit-scoring models for processing facility applications and monitoring credit quality. The bank should apply the above principles in the management of scoring models. Where the model is relatively new, Management of IIMFB should continue to subject credit applications to rigorous review until the model has stabilized. .2.3 Ratings Review The rating review can be two-fold: Continuous monitoring by those who assigned the grading. The Relationship Managers (RMs) generally have a close contact with the borrower and are expected to keep an eye on the financial stability of the borrower. In the event of any deterioration the grading are immediately revised /reviewed. Normally CRG should be reviewed at least once in a year. For risk grades starting from 5 to 8, CRG should be reviewed in every six months. Secondly the risk review functions of the bank or business lines also conduct periodical review of grading at the time of risk review of credit portfolio. 1.3 APPROVAL AUTHORITY
All commercial activities, which commit the bank to deliver risk sensitive products, require prior approval by authorized committees/individuals. The bank will have the Board, Management/Executive Committee, and Credit Committees for reviewing and approving financing proposals. The FI may have threshold based on percentage of equity that sets limits for review and approval of credit proposals in different committees. The Board must approve the threshold limit. Besides, approval authority may be delegated further to individual executives based on security, the executive's knowledge and experience to ensure accountability and quick decision in the approval process. The concerned CRM officials should be the owner of their independent review and identification of risks based on the credit application. The authority to sanction/approve facilities must be clearly delegated by the Managing Director/CEO & Board to the Corporate Center and further down to the Business Units. Business Units are independent and responsible for managing all business activities within the approved limits. However, the concerned RM of the sales team / branch staff responsible for facility sales should be the owner of the customer relationship, and must be held responsible to ensure the accuracy of the facility application submitted for approval. They must be familiar with the FI's Lending Guidelines and should conduct due diligence on new borrowers, purpose of the facilities and guarantors. The Management of IIMFB serves a number of different customer segments. This segmentation is mostly used to differentiate the services offered and to individualize the respective marketing efforts. As a result, this segmentation is based on customer demands in most cases. Based on its policy, the bank tries to meet the demands of its customers in terms of accessibility and availability, product range and expertise, as well as personal customer service. In practice, linking sales with the risk analysis units is not an issue in many cases at first. The sales organization often determines the process design in the risk analysis units. The delegation of authority needs to be clearly documented and must include as a minimum: Absolute and/or incremental credit approval authority being delegated Executives or positions to whom authority is being further delegated Ability of recipients to further delegate risk approval authority Restrictions, if any, placed on the use of delegated risk-approval authorities The degree of delegation of authority will depend on a number of variables including: Nature of financial products Degree of market responsiveness required Types of risks being assessed Institution's risk philosophy and credit culture Experience of credit executives The following guidelines should apply in the approval/sanctioning of facilities:
Credit approval authority must be delegated in writing from the MD/CEO & Board (as appropriate), acknowledged by recipients, and records of all delegation retained in CRM Delegated approval authorities must be reviewed annually by MD/CEO/Board The credit approval function should be separate from the marketing/relationship management (RM) function Approvals must be evidenced in writing, or by electronic signature. Approval records must be kept on file with the Credit Applications All credit risks must be authorized by executives within the authority limit delegated to them by the MD/CEO or Board All applications must be reviewed by the Head of Credit Risk Management for independent assessment and identification risks and approved by respective committees or individuals delegated by Board or CEO/MD Respective CRM officials will be held responsible for identification of risk. The RM should be the owner of the customer relationship, and must be held responsible to ensure the accuracy of the entire credit application submitted for approval. RMs must be familiar with the FI's Lending Guidelines and should conduct due diligence on new borrowers, principals, and guarantors The aggregate exposure to any borrower or borrowing group must be used to determine the approval authority required Any credit proposal that does not comply with Lending Guidelines, regardless of amount, should be referred to Head of Credit Risk Management for review and approved by CEO/MD or Board MD/CEO must approve and monitor any cross-border exposure risk A monthly summary of all new facilities approved, renewed, enhanced, and a list of proposals declined stating reasons thereof may be reported by CRM to the CEO/MD Any breaches of lending authority should be reported to MD/CEO, Head of Internal Control, and Head of CRM Approval Authority for Non Standardized Credits: The factors to be taken into account in drawing up the decision-making structure for non-standardized credits such as corporate and SME lending are the following: Level of Exposure The level of exposure plays a decisive role in stipulating the decision-making structure. This is reflected in the fact that in most cases, the different levels of authority are defined by the level of exposure. Value of Collateral The value of the collateral restricts the unsecured portion of the exposure and is therefore also of great significance. In most cases, the translation of this criterion is effected by showing separately the maximum unsecured volume within the scope of a level of authority. Type of Borrower Facilities granted to corporate and private customers are approached differently due to the high volumes involved. As a result, the volumes used to define the levels of authority have to be determined separately depending on difference in risks associated. Probability of Default The customer rating is usually taken as an indicator of the probability of default in this case. As such, decision making structure may commensurate with the risk hierarchical level of risk grading. Approval Authority for Standardized Credits: Standardized credits should be shown separately as the degree of standardization has a significant influence on the occurrence of procedural and substantive errors in the course of the credit approval process. Standardization can help reduce both sources of errors considerably. On the one hand, the shorter and usually rigid process structure allows less procedural errors to be made, and on the other, the credit rating processes applicable to standardized credits make it possible to assess the credit standing based on empirical statistical analyses and thus independently of the subjective evaluation of a credit officer or account manager
The standardized retail business in particular including home loan and car loan etc. does mostly without individual interventions in the credit decision process, with the result of the standardized credit rating process being the major basis for the credit decision. Increasingly, mostly automated decision processes are also used in the small business segment. The prerequisite is a clear definition of the data to be maintained for this customer segment. Delegation of Authority Management of IIMFB are required to establish responsibility for credit sanctions and delegate authority to approve credits or changes in credit terms. It is the responsibility of Management of IIMFB Board to approve the overall lending authority structure, and explicitly delegate credit sanctioning authority to appropriate authorities. Lending authority assigned to officers should be commensurate with the experience, ability and personal character. It would be better if Management of IIMFB develop risk-based authority structure where lending power is tied to the risk ratings of the obligor. Large Management of IIMFB may adopt multiple credit approvers for sanctioning such as credit ratings, risk approvals etc to institute a more effective system of check and balance. The credit policy should spell out the escalation process to ensure appropriate reporting and approval of credit extension beyond prescribed limits. The policy should also spell out authorities for unsecured credit, approvals of disbursements excess over limits and other exceptions to credit policy. In cases where lending authority is assigned to the facility originating function, there should be compensating processes and measures to ensure adherence to lending standards. There should also be periodic review of lending authority assigned to officers. 1.4 SEGREGATION OF DUTIES Adequate segregation of duties is a prerequisite for an effective system of internal control. To be adequate, segregation must ensure that the following functions are performed by persons independent of each other, although, within limits, certain may be combined so long there is adequate supervision: - Credit Approval/Risk Management/Recovery - Relationship Management/Marketing - Credit Administration The credit approval team will be independent from the sales and branch team who will evaluate and approve the facility. The Credit Administration department will check and ensure the documentation and disburse the facilities. This will ensure better control of the banks asset and mitigate the risk of compromise of the duties. The purpose of the segregation is to improve the knowledge levels and expertise in each department, to impose controls over the disbursement of authorized facilities and obtain an objective and independent judgment of credit proposals. 1.5 INTERNAL AUDIT
The banks internal audit/control department should be segregated and charged with conducting audits of all departments Internal audit should verify the continuing adequacy and applicability of credit risk management policies and procedures, provide an independent assessment of the credit portfolios' existence, quality and value, the integrity of the credit process, and promotes detection of problems relating thereto. Every year, internal audit should prepare an auditing plan to be approved by the Board according to which the audits are carried out. This auditing plan should be carried out in a risk-oriented manner, taking into account size and nature of the credit institution, as well as type, volume, complexity, and risk level of the bank's activities. The frequency of auditing the individual audit areas should be stipulated in the bank's internal guidelines for internal auditing A comprehensive written audit report has to be prepared following each audit. It will usually be expedient to first report to the head of the audited organizational unit on the audit's findings in the course of a final meeting and to offer the opportunity to comment on the findings, with these comments to be taken into account in the audit report. Subsequently, all top executives and department heads are informed accordingly
It is the task of internal auditing to monitor the swift correction of any problems detected in the audit as well as the implementation of its recommendations in a suitable form, and if necessary to schedule a follow-up audit Assessments of internal audit should, at a minimum, randomly test all aspects of credit risk management in order to determine that: 1. Credit activities are in compliance with the bank's credit and accounting policies and procedures, and with the laws and regulations to which these credit activities are subjected to 2. Existing credit facilities are duly authorized, and are accurately recorded and appropriately valued on the books of the bank 3. Credit exposures are appropriately rated 4. Credit files are complete 5. Potential problem accounts are being identified on a timely basis and determine whether the bank's provision for credit losses is adequate 6. Credit risk management information reports are adequate and accurate 7. Improvement in the quality of credit portfolio 8. Appraise top management The following audit areas are particularly relevant: 1. All operational and business procedures within the credit institution 2. Risk management and risk management control 3. The internal review system 4. The FI's internal rules and directives 5. All mandatory audit areas (especially large-exposure investments, money laundering and compliance, diligence, reporting requirements, securities trading book) Credit audit is conducted on-site, i.e. at the branch which has appraised the advance and where the main operative credit limits are made available Reports on conduct of accounts of allocated limits are to be called from the corresponding branches Credit auditors may visit borrowers' factory/ office premises 2. PREFERRED RISK MANAGEMENT STRUCTURE & RESPONSIBILITIES To maintain FI's overall credit risk exposure within the parameters set by the Board of directors, the importance of a sound risk management structure is second to none. The appropriate organizational structure must be in place to support the adoption of the policies detailed in Section 1 of these guidelines. While the Management of IIMFB may choose different structures, it is important that such structure should be commensurate with institution's size, complexity and diversification of its activities. The key feature is the segregation of the Marketing/Relationship Management function from Approval/Risk Management/Administration functions. It must facilitate effective management oversight and proper execution of credit risk management and control processes.
2.1
THE RISK MANAGEMENT STRUCTURE OF THE BANK AND RESPONSIBILITIES
The following chat represents the preferred risk management structure BOARD OF DIRECTORS Risk Management committee (CEO and Heads of Credit, Market, and Operational risk management committee) Development
Business
Credit Risk Management Committee (committee of Lop Executive including CEO. Head of credit.
Head of Credit Risk Management
Credit Administration (May Report separately To MD/CEO)
Head of Business Unit
Credit Approval
Relationship Management Marketing (RM)
Other Direct Report (Internal Audit/etc)
Monitoring /Recovery
The Board of Directors should have the overall responsibility for management of risks. The Board should decide the risk management policy of the FI and set limits for liquidity, interest rate, and equity price risks. The Risk Management Committee will be a Board level Sub committee including CEO and heads of Credit, Market and Operational Risk Management Committees. It will devise the policy and strategy for integrated risk management containing various risk exposures of the FI including the credit risk. For this purpose, this Committee should effectively coordinate between the Credit Risk Management Committee (CRMC), the Asset Liability Management Committee and other risk committees of the FI, if any. It is imperative that the independence of this Committee is preserved. The Board should, therefore, ensure that this is not compromised at any cost. In the event of the Board not accepting any recommendation of this Committee, systems should be put in place to spell out the rationale for such an action and should be properly documented. This document should be made available to the internal and external auditors for their scrutiny and comments. The credit risk strategy and policies adopted by the committee should be effectively communicated throughout the organization. The bank should constitute a high level Credit Risk Management Committee (CRMC). The Committee should be headed by the Chairman/CEO/ED, and should comprise of heads of Credit Department, Treasury, and Credit Risk Management Department (CRMD). The functions of the Credit Risk Management Committee should be as under: Be responsible for the implementation of the credit risk policy/ strategy approved by the Board Monitor credit risk on a bank-wide basis and ensure compliance with limits approved by the Board Recommend to the Board, for its approval, clear policies on standards for presentation of credit proposals, financial covenants, rating standards and benchmarks Taking decisions in terms of capital allocation and defining limits in line with the risk strategy Decide delegation of credit approving powers, prudential limits on large credit exposures, standards for facility collateral, portfolio management, facility review mechanism, risk concentrations, risk monitoring and evaluation, pricing of facilities, provisioning, regulatory/legal compliance, etc. Concurrently, the bank should also set up Credit Risk Management Department (CRMD), independent of the Credit Administration Department. The CRMD should: Measure, control and manage credit risk on an organization basis within the limits set by the Board/ CRMC Enforce compliance with the risk parameters and prudential limits set by the Board/ CRMC Lay down risk assessment systems, develop MIS, monitor quality of facility/ investment portfolio, identify problems, correct deficiencies and undertake facility review/audit. Large Management of IIMFB could consider separate set up for facility review/audit. Be accountable for protecting the quality of the entire facility/ investment portfolio. The Department should undertake portfolio evaluations and conduct comprehensive studies on the environment to test the resilience of the facility portfolio. Credit risk committees must be distinguished from those committees (often referred to as credit committees) which have to make decisions on credit approval, extension etc. The committee usually meets at least once a month and whenever necessary. The advantages of the committee structure are the holistic perspective of the credit risk, the possibility to make decision based on this holistic approach, as well as the fact that several areas can be integrated resulting in better acceptance of the decisions. Similarly, the integration of the chief risk officer and institution-wide risk management control ensures that the credit risk is analyzed with regard to the FI's overall risk. 2.2 KEY RESPONSIBILITIES
The key responsibilities of the above functions are as follows. Please also refer to Appendices 2.1A-D for sample job descriptions: Credit Risk Management (CRM) Risk Management Functions
Oversight of FI's credit policies, procedures and controls relating to all credit risks arising from corporate/commercial/institutional/personal/ treasury operations Oversight of the FI's asset quality To ensure that lending executives have adequate experience and/or training in order to carry out job duties effectively. Credit Functions To review Credit Applications recommended by RM and to provide independent risk assessment and recommendation to MD/CEO/Board for approval To provide advice/assistance regarding all credit matters to line management/RMs Monitoring Functions Directly manage all Substandard, Doubtful & Bad and Loss accounts to maximize recovery and ensure that appropriate and timely facility loss provisions have been made Credit Administration To ensure that all security documentation complies with the terms of approval and is enforceable To monitor insurance coverage to ensure appropriate coverage is in place over assets pledged as collateral, and is properly assigned to the FI To control facility disbursements only after all terms and conditions of approval have been met, and all security documentation is in place To maintain control over all security documentation To monitor borrower's compliance with covenants and agreed terms and conditions, and general monitoring of account conduct/performance Relationship Management/Marketing (RM) To act as the primary FI contact with borrowers To maintain thorough knowledge of borrower's business and industry through regular contact, factory/warehouse inspections, etc. RMs should proactively monitor the financial performance and account conduct of borrowers. To be responsible for the timely and accurate submission of Credit Applications for new proposals and annual reviews, taking into account the credit assessment requirements outlined in Section 1.2.1 of these guidelines. To highlight any deterioration in borrower's financial standing and amend the borrower's Risk Grade in a timely manner. Changes in Risk Grades should be advised to and approved by CRM. To seek assistance/advice at the earliest from CRM regarding the structuring of facilities, potential deterioration in accounts or for any credit related issues. Internal Audit/Control Conducts independent inspections annually to ensure compliance with Lending Guidelines, operating procedures, FI policies and Central Bank of Nigeria directives. Reports directly to MD/CEO or Audit committee of the Board. 3. PROCEDURAL GUIDELINES
This section outlines of the main procedures that are needed to ensure compliance with the policies contained in Section 1.0 of these guidelines. 3.1 APPROVAL PROCESS
The approval process must reinforce the segregation of Relationship Management/Marketing from the approving authority. The responsibility for preparing the Credit Application should rest with the RM within the business unit. Credit Applications should be recommended for approval by the RM team and forwarded to CRM for their review and assessment. The credit should subsequently be approved by proper approval committee.
Management of IIMFB may wish to establish various thresholds, above which, the recommendation of the Head of business unit is required prior to onward recommendation to CRM and subsequent appropriate authority for approval. In addition, Management of IIMFB may wish to establish regional credit centers within the approval team to handle routine approvals. The recommended procedure for all the business units is as follows: Credit Application Recommended By RM / Marketing
HO Credit Risk Officer (HCRO)
Head of Credit Risk (HOCR) & Head of Business Units (HOBU)
Credit Committee
Executive Committee/Bo ard
Application forwarded or Head Office for review by the CRO or HCRO 2. Advise the review to recommending branches 3. HCRO supports & forwarded to Head of Business Units (HOBU) within their delegated authority and to Head of Credit Risk (HOCR) for onward recommendation 4. HOCR advises the review to CRO 5. HOCR & HOBU supports & forwarded to Credit Committee 6. Credit Committee advises the decision as per delegated authority to HOCR & HOBU 7. Credit Committee forwards the proposal to EC/Board for their approval within their respective authority 8. EC/Board advises the decision to HOCR & HOBU The approval process may vary among FI's depending on the types of products and exposure. For example, lending to Corporate and SME's is mostly unstructured due to diverse nature of risk exposure. On the other hand, consumer lending is mostly structured by standardizing the product and risk aspects of individuals. As such applications for consumer lending may be done within the head of consumer unit subject to delegation of authority to do so. Indicative Delegated Approval Authority Levels Credit Committee Management Committee Board Up to 10% of Capital Up to 20% of Capital Above 20% of Capital
3.2
CREDIT ADMINISTRATION
The Credit Administration function is critical in ensuring that proper documentation and approvals are in place prior to the disbursement of financial facilities. For this reason, it is essential that the functions of Credit Administration be strictly segregated from Relationship Management/Marketing in order to avoid the possibility of controls being compromised or issues not being highlighted at the appropriate level. Ongoing administration of the credit portfolio is an essential part of the credit process. Credit administration function is basically a back office activity that support and control extension and maintenance of credit. A typical credit administration unit performs following functions: 3.2.1 Documentation It is the responsibility of credit administration to ensure completeness of documentation (facility agreements, guarantees, transfer of title of collaterals etc) in accordance with approved terms and conditions. Outstanding documents should be tracked and followed up to ensure execution and receipt. Security documents are prepared in accordance with approval terms and are legally enforceable. Standard facility documentation that has been reviewed by legal counsel should be used in all cases. Exceptions should be referred to legal counsel for advice based on authorization from an appropriate executive in CRM. 3.2.2 Disbursement Disbursements under facilities should only be made when all security documentation is in place. CIB report should reflect/include the name of all the lenders with facility, limit & outstanding. All formalities regarding large facilities & facilities to Directors guided by the Central Bank of Nigeria circulars & related section of financial Institutions Act should be complied with. All Credit Approval terms must be met before disbursement. A sample documentation and disbursement checklist is attached as Appendix 3.2.1, which Management of IIMFB may wish to use to control disbursements. 3.2.3 Credit Monitoring After the facility is approved and draw down allowed, the facility should be continuously watched over. These include keeping track of borrowers' compliance with credit terms, identifying early signs of irregularity, conducting periodic valuation of collateral and monitoring timely repayments.
3.2.4 Facility Repayment The obligors should be communicated ahead of time as and when the principal/markup installment becomes due. Any exceptions such as non-payment or late payment should be tagged and communicated to the management. Proper records and updates should also be made after receipt. 3.2.5 Custodial Duties Facility disbursements and the preparation and storage of security documents should be centralized in the regional credit centers. Appropriate insurance coverage should be maintained (and renewed on a timely basis) on assets pledged as collateral. Security documentation should be held under strict control, preferably in locked fireproof storage. 3.2.6 Compliance Requirements All required Central Bank of Nigeria returns should be submitted in the correct format in a timely manner. Central Bank of Nigeria circulars/regulations are maintained centrally, and advised to all relevant departments to ensure compliance. All third party service providers (valuers, lawyers, insurers, CA Firms etc.) are approved and performances are reviewed on an annual basis. The bank should refer to Central Bank of Nigeria circular outlining approved external audit firms that are acceptable.
3.3 CREDIT MONITORING To minimize credit losses, monitoring procedures and systems should be in place that provide an early indication of the deteriorating financial health of a borrower. At a minimum, systems should be in place to report the following exceptions to relevant executives in CRM and RM team: Past due principal or interest payments, past due trade bills, account excesses, and breach of facility covenants Non-receipts of financial statements on a regular basis and any covenant breaches or exceptions made Action not taken on time for findings of any internal, external or regulator inspection/audit All borrower relationships/facilities are reviewed and approved through the submission of a Credit Report at least annually. Refer to the Credit Report format attached as Appendix 1.2.1. Computer systems must be able to produce the above information for central/head office as well as local review. Where automated systems are not available, a manual process should have the capability to produce accurate exception reports. Exceptions should be followed up and corrective action taken in a timely manner before the account deteriorates further. Refer to the Early Alert Process (section 3.3.1), and Appendix 3.3.1. 3.3.1 Early Alert process An Early Alert Account is one that has risks or potential weaknesses of a material nature requiring monitoring, supervision, or close attention by management. If these weaknesses are left uncorrected, they may result in deterioration of the repayment prospects for the asset or in the FI's credit position at some future date with a likely prospect of being downgraded to CRG 5 or worse (Impaired status), within the next twelve months. Early identification, prompt reporting and proactive management of Early Alert Accounts are prime credit responsibilities of all Relationship Managers and must be undertaken on a continuous basis. An Early Alert report (Appendix 3.3.1) should be completed by the RM and sent to the approving authority in CRM for any account that is showing signs of deterioration within seven days from the identification of weaknesses. The Risk Grade should be updated as soon as possible and no delay should be taken in referring problem accounts to the CRM department for assistance in recovery. Despite a prudent credit approval process, facilities may still become troubled. Therefore, it is essential that early identification and prompt reporting of deteriorating credit signs be done to ensure swift action to protect the FI's interest. The symptoms of early alert shown in Appendix 3.3.2 are by no means exhaustive and hence, if there are other concerns, such as a breach of facility covenants or adverse market rumors that warrant additional caution, an Early Alert report should be raised. Moreover, regular contact with customers will enhance the likelihood of developing strategies mutually acceptable to both the customer and the FI. Representation from the FI in such discussions should include the local legal adviser when appropriate. An account may be reclassified as a Regular Account from Early Alert Account status when the symptom, or symptoms, causing the Early Alert classification have been regularized or no longer exist. The concurrence of the CRM approval authority is required for conversion from Early Alert Account status to Regular Account status. 3.4 CREDIT RECOVERY The Recovery Unit (RU) of CRM should directly manage accounts with sustained deterioration (a Risk Rating of Sub Standard (6) or worse). Management of IIMFB may wish to transfer EXIT accounts graded 4-5 to the RU for efficient exit based on recommendation of
CRM and Corporate FI. Whenever an account is handed over from Relationship Management to RU, a Handover/Downgrade Checklist (Appendix 3.4.1) should be completed. The RU's primary functions are: Determine Account Action Plan/Recovery Strategy Pursue all options to maximize recovery, including placing customers into receivership or liquidation as appropriate Ensure adequate and timely loan loss provisions are made based on actual and expected losses Regular review of grade 6 or worse accounts The management of problem facilities (NPLs) must be a dynamic process, and the associated strategy together with the adequacy of provisions must be regularly reviewed. A process should be established to share the lessons learned from the experience of credit losses in order to update the lending guidelines. 3.4.1 NPL Account Management All NPLs should be assigned to an Account Manager within the RU, who is responsible for coordinating and administering the action plan/recovery of the account, and should serve as the primary customer contact after the account is downgraded to substandard. Whilst some assistance from Corporate FI/Relationship Management may be sought, it is essential that the autonomy of the RU be maintained to ensure appropriate recovery strategies are implemented. 3.4.2 Account Transfer Procedures Within 7 days of an account being downgraded to substandard (grade 6), a Request for Action (RFA, Appendix 3.4.2A) and a handover/downgrade checklist (Appendix 3.4.1) should be completed by the RM and forwarded to RU for acknowledgment. The account should be assigned to an account manager within the RU, who should review all documentation, meet the customer, and prepare a Classified Loan Review Report (CLR, Appendix 3.4.2B) within 15 days of the transfer. The CLR should be approved by the Head of Credit, and copied to the Head of Corporate FI and to the Branch/office where the facility was originally sanctioned. This initial CLR should highlight any documentation issues, facility structuring weaknesses, proposed workout strategy, and should seek approval for any loan loss provisions that are necessary. Recovery Units should ensure that the following is carried out when an account is classified as Sub Standard or worse: Facilities are withdrawn or repayment is demanded as appropriate. Any drawings or advances should be restricted, and only approved after careful scrutiny and approval from appropriate authorities. CIB reporting is updated according to Central Bank of Nigeria guidelines and the borrower's Risk Grade is changed as appropriate Loan loss provisions are taken based on Force Sale Value (FSV) Prompt legal action is taken if the borrower is uncooperative 3.4.3 Rescheduling
FI's should follow clear guideline for rescheduling of their problem accounts and monitor accordingly Rescheduling of problem accounts should be aimed at a timely resolution of actual or expected problem accounts with a view to effecting maximum recovery within a reasonable period of time. Purpose of Rescheduling: (i) To provide for borrower's changed business condition
(ii) (iii)
For better overdue management For amicable settlement of problem accounts
Cases for Rescheduling: Rescheduling would be considered only under the following cases(i) Overdue has been accumulated or likely to be accumulated due to change in business conditions for internal or external factors and the borrower is no way able to pay up the entire accumulated overdue in a single shot. (ii) The borrower should be in operation and the assets have a productive value and life for servicing the outstanding liabilities. (iii) The borrower must be capable of and willing to pay as per revised arrangement. Modes of Rescheduling: Rescheduling can be done through adopting one or more of the following means. (i) (ii) (iii) (iv) (v) Extension of financing term keeping lending rate unchanged Reduction of lending rate keeping financing term unchanged Both reduction of lending rate and extension of financing term Bodily shifting of payment schedule
Deferment of payment for a short-term period with or without extending the maturity date (this may be a temporary relief to prevent the inevitable collapse of a company). However, under any circumstances reschedule period must not exceed economic life of the asset. Analysis of Rescheduling Case and decision on different modes of rescheduling: An account, which has been going through liquidity crisis, may be considered for rescheduling after identifying symptoms, causes and magnitude of the problem. For rescheduling an account, the criteria mentioned in Central Bank of Nigeria guideline, if any has to be followed strictly. Post Rescheduling Requirements: Rescheduling of a contract must require prior approval of CRM and management All rescheduled accounts are to be kept in a separate watch list so that post-rescheduling performance of the accounts can be monitored closely An individual account cannot be rescheduled more than three times 3.4.4 Non Performing Loan (NPL) Monitoring On a quarterly basis, a Classified Loan Review (CLR) (Appendix 3.4.2B) should be prepared by the RU Account Manager to update the status of the action/recovery plan, review and assess the adequacy of provisions, and modify the FI's strategy as appropriate. The Board may decide the level of authority for approving the CLR based on percentage of equity. 3.4.5 NPL Provisioning and Write Off The guidelines established by Central Bank of Nigeria for CIB reporting, provisioning and write off of bad and doubtful debts, and suspension of interest should be followed in all cases. These requirements are the minimum, and Management of IIMFB are encouraged to adopt more stringent provisioning/write off policies. Regardless of the length of time a facility is past due, provisions should be raised against the actual and expected losses at the time they are estimated. The approval to take provisions, write offs, or release of provisions/upgrade of an account should be restricted to the Head of Credit or MD/CEO based on recommendation from the Recovery Unit. The Request for Action (RFA) (Appendix 3.4.2A) or CLR (Appendix 3.4.2B) reporting format should be used to recommend provisions, write-offs or release/upgrades.
(iv)
The RU Account Manager should determine the Force Sale Value (FSV) for accounts grade 6 or worse. Force Sale Value is generally the amount that is expected to be realized through the liquidation of Overdue has been accumulated or likely to be accumulated due to change in business conditions for internal or external factors and the borrower is no way able to pay up the entire accumulated overdue in a single shot.
(v)
The borrower should be in operation and the assets have a productive value and life for servicing the outstanding liabilities.
(vi)
The borrower must be capable of and willing to pay as per revised arrangement. Modes of Rescheduling: Rescheduling can be done through adopting one or more of the following means. (vi) Extension of financing term keeping lending rate unchanged
(vii) Reduction of lending rate keeping financing term unchanged (viii) Both reduction of lending rate and extension of financing term (ix) (x) Bodily shifting of payment schedule
Deferment of payment for a short-term period with or without extending the maturity date (this may be a temporary relief to prevent the inevitable collapse of a company). However, under any circumstances reschedule period must not exceed economic life of the asset. Analysis of Rescheduling Case and decision on different modes of rescheduling: An account, which has been going through liquidity crisis, may be considered for rescheduling after identifying symptoms, causes and magnitude of the problem. For rescheduling an account, the criteria mentioned in Central Bank of Nigeria guideline, if any has to be followed strictly. Post Rescheduling Requirements: Rescheduling of a contract must require prior approval of CRM and management All rescheduled accounts are to be kept in a separate watch list so that post-rescheduling performance of the accounts can be monitored closely An individual account cannot be rescheduled more than three times 3.4.5 Non Performing Loan (NPL) Monitoring On a quarterly basis, a Classified Loan Review (CLR) (Appendix 3.4.2B) should be prepared by the RU Account Manager to update the status of the action/recovery plan, review and assess the adequacy of provisions, and modify the FI's strategy as appropriate. The Board may decide the level of authority for approving the CLR based on percentage of equity. 3.4.6 NPL Provisioning and Write Off The guidelines established by Central Bank of Nigeria for CIB reporting, provisioning and write off of bad and doubtful debts, and suspension of interest should be followed in all cases. These requirements are the minimum, and Management of IIMFB are encouraged to adopt more stringent provisioning/write off policies. Regardless of the length of time a facility is past due, provisions should be raised against the actual and expected losses at the time they are estimated. The approval to take provisions, write offs, or release of provisions/upgrade of an account should be restricted to the Head of Credit or MD/CEO based on recommendation from the Recovery Unit. The Request for Action (RFA) (Appendix 3.4.2A) or CLR (Appendix 3.4.2B) reporting format should be used to recommend provisions, write-offs or release/upgrades. The RU Account Manager should determine the Force Sale Value (FSV) for accounts grade 6 or worse. Force Sale Value is generally the amount that is expected to be realized through the liquidation of
Recovery as a % of Principal plus Interest
Recommended Incentive as % of net recovery amount
If CG 7-8
if written off
76% to 100% 51 % t0 75% 20% to 50%
1.00% 0.50% 0.25%
2.00% 1.00% 0.50%
Appendices Credit Application Template Risk Grade Scorecard 27-31
3.2.-35 Sample Job Descriptions 36.-39
2.1 (A-D) 3.1
Credit Administration Flowchart ................................................. 40
3.2.1 Security Documentation/Disbursement Checklist .................. 41.-49 3.3.1 Early Alert Report Template .................................................. 50-51 3.3.2 Early Alert Characteristics .......................................................... 52 3.4.1 Handover/Downgrade Checklist .................................................. 53 3.4.2ARequest for Action Template ....................................................... 54
CREDIT PROPOSAL
Appendix 1.2.1 Facilities will only be provided after analysis of the risks associated with the counter-parties and facilities proposed in writing. A template of the credit application is provided below: EXECUTIVE SUMMARY 1.1 FACILITY DETAILS Group ABC Date Date/Month/Year Group App Company ABC Company Limited (ABCCL) Address Sector Relationship Since Facility Type Disburs ed Amount Current Exposur e Propose d Facility Total Cumulative Exposure (if approved)
Lease Term Loan Other Facilities Total
2BClassified Loan Review Template ................................................ 5.5.-56
CREDIT PROPOSAL
Appendix 1.2.1 Facilities will only be provided after analysis of the risks associated with the counter-parties and facilities proposed in writing. A template of the credit application is provided below: 1. EXECUTIVE SUMMARY FACILITY DETAILS Group App Company Address Sector Relationship Since Facility Type Lease Term Loan Other Facilities Total Prev. High. Exposure Disbursed Amount Current Exposure Proposed Facility Total Cumulative Exposure (if approved) 1.1 ABC Group ABC Company Limited (ABCCL) Date Date/Month/Year
1.2
FINANCING PROPOSAL
a) Purpose of Financing b) Tenure c) Secured by 1.3 COMPANY BACKGROUND
Company brief history, progress, main sponsors, management strength etc. 1.4 1.5 ACTIVITIES/MARKET Activities Group Activities Financial Performance Market KEY RISK ISSUES & MITIGANT
Highlight the major risks associated with this particular proposal and its mitigant. 1.6 1.7 WHY DO WE WANT TO DO IT In line with FI's budget & business strategy SOURCE OF REPAYMENT
Primary: Secondary: Tertiary: 1.8 CREDIT POLICY COMPLIANCE
Lending Guidelines -Complied/Not complied Credit Policy -Complied/Not complied
o Please give reason for non compliance. 1.9 PAYMENT PERFORMANCE
CIB report (Immediate last quarter ending), Performance of existing contracts, Performance with other Banks and Management of IIMFB Appendix 1.2.1 (Cont.) 2. DETAIL PROPOSAL 2.1 HISTORY/PROGRESS TO DATE
This should be brief & kept to key features. In particular, it should cover, when the business was founded, incorporated, & where appropriately listed. Major acquisition and mergers could also be included, as should major share issues.
Appendices Ownership structure may be described as per the following format Name Designation Relationship
Taka Amount Xx,000 Xx,000 Xxx,000
Shareholding Xx% Xx% Xxx%
Total
OWNERSHIP/ORGANIZATION Legal status of the borrower 2.3 CORPORATE OBJECTIVE/STRATEGY/VISION
Clear and definite Corporate objective, mission, and vision to be mentioned for large, medium, and small enterprises. It enables cross selling of products, as well as to better assess risk. 2.4 o o o o 2.5 2.6 ACTIVITIES/PRODUCTS/MARKET Products Sourcing Sales Market CRITICAL SUCCESS FACTORS: COMPETITORS
Should include direct and indirect competitors. Implications of "shrinking world" and " single market" concept should be factored in. 2.7 TRIGGER POINTS:
Under what circumstances, the credit facility to be called back 2.8 MANAGEMENT, LABOR AND OTHER RESOURCES
Who are the key Management? What size is the labor force, male/female, skilled/unskilled? Unionized? Militant? High turnover of staffs? Training undertaken? 2.9 INFRSTRUCTURE REPORT AS PER VISIT
Where is the business located and is this a good location? Physical infrastructure like land, building, machinery Availability of Utilities and connected load Inventory situation Operating condition of the factory Approval from all regulatory authorities Appendix 1.2.1 (Cont.) 2.10 IMPLEMENTATION SCHEDULE Implementation schedule in case of new project or large expansion 2.11 CREDIT INFORMATION Particulars of facilities currently being enjoyed Credit check with other Banks & FI's Clarification of any overdue as found in the CIB report 3. ANALYSIS OF RISK
The risks identified and the mitigants for those risks may be presented as per the following format: Risks Mitigants
Appendices
There are numerous risks attached to every transactions/relationship but there is a need for certain fundamental risk aspects to be considered for every relationship. Some of these risks have been identified which will be required to be commented upon on a mandatory basis. 3.1 BUSINESS RISK
SWOT Analysis on the following: Industry Size Maturity Production Distribution Vulnerability Competition Demand- supply situation Strategic importance for the group and for the country Concentration Market reputation Appendix 1.2.1 (Cont.) Gross Profit _________________________________________ Net Profit After Tax | ___ | ______ | ______ | ______ | ______
Balance Sheet______________________________________ Fixed Assets ________________________________________ Current Assets _______________________________________ Total Assets_________________________________________ Current Liabilities ____________________________________ Long Term Liabilities _________________________________ Net Worth _______ | ______ | ______ | ______ | ______ | ______ Financial Ratio ____________________________________ Current Ratio________________________________________ Gearing Ratio _______________________________________ Cash Cycle ______ | ______ | ______ | ______ | ______ | ______ Profitability Liquidity Debt management Post Balance sheet events Projections Sensitivity Analysis: Peer Group Analysis: Other FI Lines: 3.3 MANAGEMENT RISK
Experience/relevant background Track record of management in see through economic cycles Succession Reputation 3.4 STRUCTURAL RISK
Identify requirement type of financing facility Relate the requirement with capacity utilization/sales volume/asset conversion cycle etc.
Appendices
Purpose of the facilities should be clear and thus mode of disbursement should be preferably structured in a manner to make direct payment to the third party through LC, pay order, BB cheques etc. all facilities should be time bound while a small overdraft facility may be allowed based on the business requirement to cater to the financing needs for payments of wages & salaries and other daily expenses. Appendix 1.2.1 (Cont.) 3.5 SECURITY RISK Perishability Enforceability /Legal structure Forced Sale Value (calculations of force sale value should be at least guided by Central Bank of Nigeria guidelines) 3.6 ACCOUNT PERFORMANCE RISK
Credit Turnover vs stock movement & sales Repayment track record of working capital facilities and installment facilities 4. REWARD/RELATIONSHIP STRATEGY
Account Strategy: Grow Hold/Maintain Reduce/Restructure
Exit
3.2 FINANCIAL RISK Key
/ndicators
Period: Jan-Dec Year-1 Year-2 Year-3 Proj-1 Proj-2 Operating Performance ____________________________________________________________ Turn Over ______________________________________________________________
5.
RECOMMENDATION Head of Business Unit
Relationship Manager
Borrower: Group Name (if any): Branch: Industry/Sector: Date of Financials: Completed by: Approved by: Number 1 Grading Superior Short SUP Score Fully cash secured, secured by Government/International Bank Guarantee Aggregate Score: Risk
Grading:
2 3 4
Good Acceptable Marginal/Watchlist
5 Special Mention 6 Substandard 7 Doubtful 8 Bad/Loss 3. Profitability: Operating Profit Margin (%)
Operating Profit ----------------- x100 Sales
4. Coverage Interest Coverage Ratio (x) Earning Before Interest & Tax (EBIT)
GD 85+ ACCP 75-84 T MG/W 65-74 L SM 55-64 SS 45-54 DF 35-44 BL <35 Greater than 25% 20% to 24% 15% to 19% 10% to 14% 7% to 9% 4% to 6% 1% to 3% Less than 1 % More than 2.00x More than 1.51x Less than 2.00x More than 1.25x Less than 1.50x More than 1.00x Less than 1.24x Less than 1.00x
15 14 13 12 10 970
5 4 3 2 0
Appendices
Criteria
Weight W e i
Parameter Parameter
Score Score
Actual Score Parameter Obtained Actual Score Parameter Obtained
Criteria g h t 1 5 % > 60.00 30.00 - 59.99 10.00 - 29.99 5.00 - 9.99 2.50 - 4.99 < 2.50 Favorable Stable Slightly Uncertain Cause for Concern Strong (10%+) Good (>5% - 10%) Moderate (1% - 5%) No Growth (<1%) Dominant Player Moderately Competitive Highly Competitive Difficult Average Easy 54 32 10
B. Business/Industry Risk 1. Size of Business (Sales in BDT crore)
2. Business Outlook
32 1 0 32 1 0 2 1 0 2 1 0 15
3. Industry Growth
4. Market Competition
5. Entry/Exit Barriers
Total Score-Business l/industry Risk C. Management 15 Risk % 1. Experience gement & Management Team)
2. Second Line/ Succession
3. Team Work
More than 10 years in the related line of business 5-10 years in the related line of business 1-5 years in the related line of business No experience Ready Succession Succession within 2-3 years Succession within 3-5 years Succession in question Very Good Moderate Poor Regular Conflict
5320
5 32 0
53 2 0
Total Score Management Risk

Criteria D. Security Risk Weight 10% Fully pledged facilities/substantially cash covered st st Registered Hypothecation (1 charge/1 Pari passu charge) nd 2 Charge/Inferior charge Simple hypothecation/negative lien on assets. No security Registered Mortgage on Municipal Corporation/Prime area property. Registered Mortgage on Pourashava/semi-urban area property Equitable Mortgage or No property but plant & machinery as collateral Negative lien on collateral No collateral Personal guarantee with high net worth or Strong Corporate Guarantee (Guarantor's Grading Acceptable or higher) Personal Guarantees or Corporate Guarantee with average financial strength No Support/Guarantee Parameter Score Actual Parameter Score Obtained
1. Security Coverage (Primary)
4 3 2 10 4 3 2 10
2. Collateral Coverage (Property Location)
3. Support (Guarantee)
2 1 0
Appendices
Insert table E HERE Sample Job Descriptions Appendix 2.1A Job Title: Head of Credit Risk Reports to: Managing Director/CEO
Purpose of Job: To ensure sound asset quality and a prudent credit culture throughout the lending and treasury trading/underwriting activities of the FI while ensuring the credit approval process is responsive to customer needs and credit losses and collection costs are minimized. To provide an independent assessment of credit and business risks of the FI, and serve on the FI's Asset and Liability Management and Credit approval committees. Principal Accountabilities: Credit Risk Management Functions 1. Promote strong asset quality and endeavor to ensure that outstanding classified as Grades 1 to 4 are at least
92% of total outstanding assets. 2. 3. 4. Updating the FI's lending guidelines/credit policies as and when required, but at least annually. Ensure a prudent level of portfolio diversification. Contribute to the development of credit risk management skills of staff in Credit Administration and Business
Unit Marketing departments. 5. Analysis of Management of IIMFB portfolio risks and provides input/advice to the MD/CEO regarding the
formulation of strategic operating plans. Credit Functions 1. 2. Ensure credit recommendations/approvals are taken in a timely manner. Ensure compliance with internal policies and procedures and external regulatory requirements.
Monitoring Functions 1. Maximize recovery of problem facilities, and minimize credit losses and collection expenses. ___________________________
Agreed by : __________ Head of Credit Risk Managing Director / CEO Sample Job Descriptions Appendix 2.1B
Job Title: Head of Business Units Reports to: Managing Director/CEO Purpose of Job: To plan, develop and manage the FI's corporate, commercial, retail, and institutional businesses to ensure high profitability and sustained growth in line with the FI's strategic plan, credit policies and business objectives. To coordinate marketing efforts for the FI's business, including the formulation of strategy, establishment of performance tracking systems and joint campaigns with other FI departments. Serve on the FI's Asset and Liability Management and Credit approval Committees. Principal Accountabilities: 1. 2. 3. Oversee the marketing and business development activities of the FI's business. Maximize profitability through cross sales of all FI products and appropriate pricing. Ensure credit quality is maintained and that reviews are current at all times.
Appendices
4. 5. 6.
Ensure a prudent level of portfolio diversification. Ensure compliance with FI Credit Policies and Central Bank regulations. Contribute to the development of relationship management kills of staff in Corporate, Commercial, and retail
financing business. 7. Provide input/advice to the MD/CEO regarding the formulation of strategic operating plans. Agreed by: ______________ Head of Business Units Managing Director / CEO Sample Job Descriptions Appendix 2.1C Job Title: Credit Administration Manager Reports to: CEO / MD
Purpose of Job: To ensure receivable management and plan, organize, direct, control and review the operational and administrative functions of credit administration department to ensure efficient and effective support to the related departments in line with regulatory and FI policy requirements while exercising appropriate control and independent judgment. Principal Accountabilities: Credit Administration Functions 1. 2. 3. Ensure documentation, proper compliance of approved terms and conditions prior to disbursement/firm commitment. Ensure that exceptions are appropriately approved prior to disbursement / firm commitment. Ensure that department operations, including the preparation of facility documentation, insurance, recording of charges, and reporting of exceptions is done in a timely and efficient manner. 4. Ensure compliance with internal policies and procedures and external regulatory requirements, and that all internal and external audit recommendations are implemented. Reporting Functions 1. Ensure accurate and timely submissions of returns of both the Central Bank and the FI's head office. Collection Functions 1. Ensure timely receipt of facility installments and generate exception report there against. Agreed by: ______________ Credit Administration Manager CEO / MD Sample Job Descriptions Appendix 2.1D Job Title: Relationship Manager Reports to: Head of Business Units
Purpose of Job: Serve as the primary relationship contact with the FI's corporate, commercial, and retail customers. To maximize relationship profitability through cross selling. To minimize credit losses through thorough risk assessment and timely identification of deteriorating credit risk of customers. Principal Accountabilities: 1. 2. Provide good customer service while ensuring that the FI's interest is protected.
Grow the customer base through marketing and business development efforts, including cross selling to existing customer base.
3.
Ensure that credit quality is maintained and customer reviews are completed in timely manner.
Appendices
4. 5. 6. 7.
Maintain an in-depth knowledge of the customer's business through regular customer visits and industry research. Ensure facility risk grades are accurate, and are changed in a timely manner as soon as adverse information is known. Seek assistance from CRM at the earliest if adverse trends in a customer's financial position are noted. Follow up with customers to ensure the timely receipt of financial statements, repayments and all documentary requirements of the FI. 8. Ensure compliance with FI's credit policies and Central Banks guidelines. _________________________ Head of Business Units Appendix 3.1
Agreed by: ______________ Relationship Manager
Credit Administration Flowchart
Functions of Credit Administration Department ensure sound asset quality and a prudent credit culture throughout the lending and treasury trading/underwriting activities of the FI while ensuring the credit approval process is responsive to customer needs and credit losses and collection costs are minimized. To provide an independent assessment of credit and business risks of the FI, and serve on the FI's Asset and Liability Management and Credit approval committees. Principal Accountabilities: Credit Risk Management Functions 6. Promote strong asset quality and endeavor to ensure that outstanding classified as Grades 1 to 4 are at least 92% of total outstanding assets. 7. Updating the FI's lending guidelines/credit policies as and when required, but at least annually. 8. 9. Ensure a prudent level of portfolio diversification.
Contribute to the development of credit risk management skills of staff in Credit Administration and Business Unit Marketing departments.
10.
Analysis of Management of IIMFB portfolio risks and provides input/advice to the MD/CEO regarding the formulation of strategic operating plans. Credit Functions 3. Ensure credit recommendations/approvals are taken in a timely manner.
4.
Ensure compliance with internal policies and procedures and external regulatory requirements. Monitoring Functions
1.
Maximize recovery of problem facilities, and minimize credit losses and collection expenses. Agreed by : __________ Head of Credit Risk Sample Job Descriptions Appendix 2.1B Job Title: Head of Business Units Reports to: Managing Director/CEO Purpose of Job: To plan, develop and manage the FI's corporate, commercial, retail, and institutional businesses to ensure high profitability and sustained growth in line with the FI's strategic plan, credit policies and business objectives. To coordinate marketing efforts for the FI's business, including the formulation of strategy, establishment of performance tracking systems and joint campaigns with other FI departments. Serve on the FI's Asset and Liability Management and Credit approval Committees. Principal Accountabilities: ___________________________ Managing Director / CEO
Appendices
8. 9.
Oversee the marketing and business development activities of the FI's business.
Maximize profitability through cross sales of all FI products and appropriate pricing. 10. 11. 12. Ensure credit quality is maintained and that reviews are current at all times. Ensure a prudent level of portfolio diversification. Ensure compliance with FI Credit Policies and Central Bank regulations.
13.
Contribute to the development of relationship management skills of staff in Corporate, Commercial, and retail financing business.
14.
Provide input/advice to the MD/CEO regarding the formulation of strategic operating plans. Agreed by: ______________ Head of Business Units Sample Job Descriptions Appendix 2.1C Job Title: Credit Administration Manager Reports to: CEO / MD Managing Director / CEO
Purpose of Job: To ensure receivable management and plan, organize, direct, control and review the operational and administrative functions of credit administration department to ensure efficient and effective support to the related departments in line with regulatory and FI policy requirements while exercising appropriate control and independent judgment. Principal Accountabilities: Credit Administration Functions 5. Ensure documentation, proper compliance of approved terms and conditions prior to disbursement/firm commitment. 6. 7. Ensure that exceptions are appropriately approved prior to disbursement / firm commitment. Ensure that department operations, including the preparation of facility documentation, insurance, recording of charges, and reporting of exceptions is done in a timely and efficient manner. 8. Ensure compliance with internal policies and procedures and external regulatory requirements, and that all internal and external audit recommendations are implemented. Reporting Functions 1. Ensure accurate and timely submissions of returns of both the Central Bank and the FI's head office. Collection Functions 1. Ensure timely receipt of facility installments and generate exception report there against. Agreed by: ______________ Credit Administration Manager CEO / MD
Sample Job Descriptions Appendix 2.1D Job Title: Relationship Manager Reports to: Head of Business Units
Purpose of Job:
Serve as the primary relationship contact with the FI's corporate, commercial, and retail customers. To maximize relationship profitability through cross selling. To minimize credit losses through thorough risk assessment and timely identification of deteriorating credit risk of customers.
Appendices
Principal Accountabilities: 9. 10. Provide good customer service while ensuring that the FI's interest is protected.
Grow the customer base through marketing and business development efforts, including cross selling to existing customer base.
11. 12.
Ensure that credit quality is maintained and customer reviews are completed in timely manner. Maintain an in-depth knowledge of the customer's business through regular customer visits and industry research.
13.
Ensure facility risk grades are accurate, and are changed in a timely manner as soon as adverse information is known.
14. 15.
Seek assistance from CRM at the earliest if adverse trends in a customer's financial position are noted. Follow up with customers to ensure the timely receipt of financial statements, repayments and all documentary requirements of the FI. 16. Ensure compliance with FI's credit policies and Central Banks guidelines. _________________________ Head of Business Units
Agreed by: ______________ Relationship Manager
Credit Administration Flowchart Appendix 3.1
Appendices
SECURITY COMPLIANCE CERTIFICATE CHECK LIST YES/NO A Initial Requirements:
Facility Application has been properly approved and signature verified.
B 1 2
Post Approval and Prior to allow Draw down Clean C.I.B. Report Within Large Facility Requirements?.
FI Arrangements Letter: All alterations if any has been counter signed by the signatory / RM Un-conditional acceptance of Approval Letter Acceptance Signature verified Revision of any facility must be unconditionally accepted by client and fresh facility agreement should be executed to the effect
Borrowing Power (Memorandum and Article of Associates.) 1 Board Resolution (BR) covering as per object clause (MOA)
a b c d e f
Resolution Date Quorum fulfilled Borrowing Amount Mortgage/Hypothecation authority Authorized signatory Signature verification Multi borrowing resolution must be supported by an undertaking & RMs confirmation to maintain the
borrowings level up to the Board approved limit.
E 1 a
Documentation As per L/A NO. Date Promissory Note covering full amount and dated. Properly executed (as per BR), Company common seal affixed.
b c
Signed across the Revenue Stamp Signature verified.
Letter of Continuation covering full amount, dated.
Properly executed (as per BR), Company seal
Appendices
affixed. b Proper Adhesive Stamp affixed (as per stamp rate) / Non judicial stamp c Signature verified.
3 a b c
Letter of Guarantee (Individual) Full Name and address of the executant. Date and amounts are correct Proper Adhesive Stamp affixed (as per stamp rate) / Non judicial stamp
d e
Signature verified Wealth Statement certified by tax authority
4 a
Letter of Guarantee (Joint & Several) Full Name and permanent address of all executant(s) quoted.
b c
Date and amounts are correct Proper Adhesive Stamp affixed (as per stamp rate) / Non judicial stamp
d e f
Signature verified Wealth Statement = certified by tax authority Acknowledgement/Annuals Reminder issued
5 a b
Letter of Guarantee (Limited Company) Object clause permits to issue 3rd party guarantee Board Resolution covering amount and signatory of Guarantee.
Properly executed (as per BR), Company common seal affixed.
d e
Date and amounts are correct Proper Adhesive Stamp affixed (as per stamp rate) / Non judicial stamp
Signature verified
6 a
Letter of Hypothecation over Stocks Properly executed (as per BR), Company common seal affixed.
b c
Date, amounts, Location and Particulars are correct Proper Adhesive Stamp affixed (as per stamp rate) / Non judicial stamp
d e f
All Pages Signed Signature verified Form XVIII Properly filled in case of limited company and duly signed by Customer & FI
Appendices
g h
Form XIX duly filled-in if applicable Fee collected and submitted to RJSC for registration with original receipt.
Registration Certificate along with original obtained from RJSC.
Search Report from RJSC.
Collateral Letter of Hypothecation over Book Debts
b c
Date and amount are correct Proper Adhesive Stamp affixed (as per stamp rate) / Non judicial stamp
d e
Signature verified Form XVIII Properly fill-in duly signed by Customer & FI
f g
8 a
Letter of Hypothecation over Machinery Properly executed (as per BR), Company common seal affixed.
Date, amounts, Location and Particulars are correct schedule attached
Proper Adhesive Stamp affixed (as per stamp rate) / Non judicial stamp
d e f
All Pages Signed Signature verified Form XVIII Properly fill-in duly signed by Customer & FI
g h
j k
Search Report from RJSC. Power of Attorney
PARI-PASSU SECURITY SHARING
Appendices
A a b
AGREEMENT Management of IIMFB interest noted Particulars of Facility Arrangements are properly noted.
c d e f
All parties properly signed Signature verified Submitted to RJSC for their recording Copy of All charge documents/registration certificate held duly registered by RJSC with original receipt.
8 B
MODIFICATION (AMOUNT /MANAGEMENT OF IIMFB ETC.)PARI-PASSU SECURITY SHARING AGREEMENT
a b
Management of IIMFB interest noted Particulars of Facility Arrangements are properly noted.
c d e
All parties properly signed Submitted to RJSC for their noting Copy of All charge documents/registration certificate held duly registered by RJSC.
Signature verified
9 a b c
REGISTRATION OF THE VEHICLES BRTA Registration Form Signed by the FI BRTA acknowledgement receipt Registration Fee deposited and received from BRTA. On due date
d e
Original Registration Certificate held Comprehensive Insurance Policy along with Premium paid receipt held
Owners copy of registration (Original)
1 0 1 0 A a
DOCUMENTATION OF VESSELS
Ocean going vessel (if registered in client's name)
Notarised Bill of Sale showing sale of vessel to client Mortgage of vessel with Principal Officer, Marine
Mercantile Department, Chittagong after obtaining due clearance from Ministry of Shipping.
c d
Certified copy of Registration Certificate of vessel Written confirmation of mortgage from MMD (if registered in Bangladesh)
Appendices
Notarised Affidavit by owner of the vessel, confirming that the vessel is free of all maritime lien
Notarised Power of Attorney to sell / transfer ownership of the vessel
Assignment of Insurance Policy (atleast Hull) in favour of FI
h i
Letter of Hypothecation Creation of charge with RJSC if owned by limited company
j k l
Builder's Plan Assignment of bills receivables in case of tanker Notarized power of attorney to collect bills in line with the above.
Written Confirmation from bill assignee
1 0 B a b
Inland vessel (if registered in client's name)
Notarised Bill of Sale showing sale of vessel to client Mortgage of vessel with Bangladesh Inland Water Transport Authority.
Notarised Power of Attorney to sell / transfer ownership of the vessel
d e f
Assignment of Insurance Policy (Comprehensive) Letter of Hypothecation Creation of charge with RJSC if owned by limited company
g h i
Builder's Plan Assignment of bills receivables in case of tanker Notarized power of attorney to collect bills in line with H above.
Written Confirmation from bill assignee
1 0 C a
Letter of Hypothecation (Over Vehicles) with schedule
Properly executed(as per BR), Company common seal affixed.
Date, amounts and Particulars of Vehicles are correct schedule attached
d e
Signature verified Form XVIII Properly fill-in duly signed by Customer
Appendices
& FI f g Form XIX duly filled-in if applicable Fee collected and submitted to RJSC for registration with original receipt. h Registration Certificate along with original obtained from RJSC. i j Search Report from RJSC. Properly noted our interest with BRTA.
1 1 a
Letter of Modification:(a)Stocks(b)Book Debt,(c)Machinery(d)Property Properly executed (as per BR), Company common seal affixed. Particulars of modifications i.e. increased/decreased
amount, additional stocks/assets and locations are correct
d e
Signature verified Form XVIII Properly filled in duly signed by Customer & FI
f g
Form XIX duly filled-in if applicable Fee collected and submitted to RJSC for registration with original receipt
Registration Certificate along with original Modification obtained from RJSC.
1 2 a
Letter of Hypothecation (For limited company)
b c
Date and amount correct Proper Adhesive Stamp affixed (as per stamp rate) / Non judicial stamp
d e f
Signature verified Power of Attorney RJSC filing
1 3 a b c
NON-RESIDENT GUARANTEE (INDIVIDUAL/CORPORATE ETC.) Local format obtained Resident Country Format obtained 2 witness held
Appendices
d e f
Signature Verified Acknowledgment issued Legal opinion held
1 4
LIEN OVER FDA/STD/TDR/SB ETC. A/C WITH LOCAL BANKS & Management of IIMFB
Letter of Lien & set-off over deposit Account a properly executed, Proper Stamp affixed, Signature verified. b Guarantee of 3rd party FDA/STD/TDR/SB A/c etc. holders. -doc d Board Resolution if Limited Co. Verify signatures. Memorandum of Association to check Mortgage/Lien authority of company assets. e Printout confirming Lien Marked, Refer, Reject marked held. f Confirmation held to remit fund at our request without reference to customer signature verified
1 5
PLEDGE OVER WEDB/ICB UNIT/SHARES ETC.
Letter of Pledge - properly executed, Proper Stamp affixed, Signature verified
Letter of Lien & Right to set-off. properly executed, Proper Stamp affixed, Signature verified
Guarantee of 3rd party ICB/SHARES etc. holders. do-
d e
Board Resolution if Limited Co., Signature verified Memorandum of Association to check Mortgage/Lien authority of company assets.
Lien confirmation from issuing authority/FI duly signature verified.
Identity Slip for PSP/BPS duly marking lien and signature verified.
Form DB-19 (3 sets) duly signature verified by the issuing authority for WEDB.
Form-117 duly signature verified by the issuing authority for ICB/SHARES ETC.
Lien Confirmation from issuing FI/Branch duly signed by the authorized signatory-S.V
Confirmation held to remit fund at our request
Appendices
without reference to customer- S.V. l Half yearly confirmation obtained.
1 6
MORTGAGE OVER PROPERTY:
a b
Original purchase deed and along with Bia deed(s) SRO Certified copy purchase deed plus endorsed Deed delivery receipt(interim period)
Non-encumbrance Certificate with search fee paid receipt.
Certified Mutation Khatian including mutation fee paid receipt (DCR)
e f g h i j
S.A.,C.S.,R.S. Khatian(s) , Up to date rent paid/municipal tax paid receipt(s) etc. Valuation Certificate - along with FSV Lawyers confirmation Guarantee of third party mortgagors. Board Resolution if the property is in the name of Limited Co.
Memorandum of Association to check Mortgage authority of company's property.
l m n
Insurance Covering Construction value. Certified Math Khatian Location Map ( if there is no holding number or outside main city).
Re-valuation Certificate - along with FSV every 3rd year. Topographical survey map on Mouza Manp for agricultural lands or covering the property where
p q r
holding number is not available. Power of Attorney Approved plan for structure, if any
1 7
Lease property:
a b c
Original Lease deed and Bia deed(s) if any. Allotment letter, Possession letter No objection Certificate/Mortgage permission (business purpose)from RAJUK/M.WORKS.
d e
Non Encumbrance Certificate from registry office Our interest to be noted with RAJUK/M.WORKS. Collect Stamp duty/Regd.charges from customer to
Appendices
obtain stamps from TREASURY a Obtain Certified copy Registered Mortgage with Original Delivery Receipt duly endorsed b Obtain Certified copy Power of Attorney with Original Delivery Receipt duly endorsed c Diaries to obtain Original Registered Mortgage /Power of Attorney from SRO. d Title Deed & mortgage deed refers to the same property. e Amount of the mortgage deed For creating charge over company property in the office of RJSC. a Form XVIII Properly filled in duly signed by Customer & FI b c Fee collected and submitted to RJSC for registration. Registration Certificate along with original Memorandum obtained from RJSC. d Search Report from RJSC.
1 8
INSURANCE POLICIES WITHOUT MENTIONING VALUE :
Original Insurance Policies covering adequate value and risks
b c
Original Premium paid receipt. Location(s) of stocks/property are correct in the Policy
d e
Policy valid Mortgage Clause
1 9
Negative Pledge
Board Resolution covering negative Pledge and signatory.
d e
Signature verified Negative Pledge with expiry in line with accepted approval letter
Letter of Subordination
Appendices
0 a Board Resolution covering corporate subordination and signatory. b Properly executed (as per BR), Company seal affixed. c Loan Subordination acknowledged by the authorized signatory of the Borrower & Lender d Signature verified
2 1 a b c
Letter of Awareness
Standard wordings Supported by Board Resolution Signature verified
2 2 a b c
Letter of Comfort
Standard wordings Supported by Board Resolution Signature verified
2 3 a b c d e
Bank/Insurance Guarantee/Indemnity
Valid and Current Text authorized Issuer risk approval held Signature verified Acknowledgment issued
2 4 a
Letter of Pledge over stocks
b c d e f
Schedules are correct Witnessed Proper Stamp affixed as per Pledge Valuation. Signature verified Form XVIII Properly filled in duly signed by Customer & FI
g h
Form XIX duly filled-in if applicable Fee collected and submitted to RJSC for registration with original certificate.
Appendices
j k
Search Report from RJSC. Power of Attorney
2 5 a b c
Irrevocable Letter of Authority
Standard wordings Supported by Board Resolution, if Limited Co. Signature verified
2 6 a
PROPRIETORSHIP/PARTNERSHIP BORROWERS = HYPOTHECATION(S) Partnership Deed to check borrowing/mortgage authority of the partners.
b c
Partnership Resolution duly signed by all partners Resolution Date, Borrowing Amount, Authorized Signatory are correct.
d e
Signature verification Simple Letter of Hypothecation(s) properly executed, Company seal affixed.
f g
Date, amount, Location and Particulars are correct Proper Adhesive Stamp affixed (as per stamp rate) / Non judicial stamp
h i
Signature verified Letter of undertaking to deposit sales proceeds.
2 6 ( a ) a
Notarized Irrevocable General Power of Attorney to sell the Assets without reference
Hypothecation & Power of Attorney refers to the same property.
Signature verified
2 7 a
INTER BORROWING AMONGST CORPORATE BORROWERS (3rd PARTY) : Cross Corporate Guarantee(s) supported by Object clause of MOA.
b c
Board Resolution from both borrower and Lender Memorandum of Association to check borrowing/lending authority of respective Company.
3rd party letter of hypothecation over stocks/book debts/machinery etc.
Appendices
Signature verified
2 8
Procurement Documents - For Lease Finance
Original Quotation, Bill, Delivery Challan, Money Receipt Original copy of Invoice, L/C, L/CA, Copy of Bill of Entry, Bill of Lading, Airway Bill, Truck Receipt, MRR, Packing List and other shipping documents Insurance Policy
2 9
If office/factory is located on a rented premise
a) Letter of disclaimer to be signed by the land owner, witnessed by the borrower
Appendix 3.2.1 (cont.) Facility Disbursement Checklist & Authorization Borrower:______________ Account #:_____________ Security Documentation is in Place: Approval Terms Complied With: Covenants/Conditions Precedent Have Been Met: Large Facility Compliance/ B.B Approvals Obtained as Required: Exceptions: 1. 2. 3. I have reviewed the above documents/security and confirm the accuracy of the information contained herein. The required documentation/security is in place and enforceable. Verified by: ____________ Credit Administration Officer Authorized by:___________ Credit Administration Manager Exceptions Approved by: _________________ Credit & Risk Management
Appendices
Appendix 3.3.1 Early Alert Report

Borrower/Group: Branch: Total Limits: Total Net Exposure: Existing Risk Grade: Facility Details: Limit Purpose Proposed Risk Grade: Net Exposure Security Current Date: Last Review Date: Strategy: Hold / Reduce / Restructure / Exit
Is Security Complete? Y / N Details of any Deficiencies:
Externally Checked? Y / N
Symptoms Requiring Early Alert Reporting:
Industry Concerns Ownership/ma nagement concerns Balance Sheet Weaknesses
Cash Flow Weakness ___ Poor Account Conduct ___ Expired limits/pending docs.
Provide Details of Symptoms Indicated above: Appendix 3.3.1 (cont.) Account Strategy to Regularize Account: Have These Been Agreed with the Customer? Y / N Has the Agreement Been Documented? Y / N Has the Customer Breached any Conditions Since the Most Recent Agreement? When will these deficiencies be rectified?Update Since Last Early Alert Report: Relationship Management Comments:
Typical Characteristics Definition of Early Alert Accounts

b a
l a n c e
S Industry & Competition Ownership/ Management h e
Cash flow/Repayment source Performance Expired Limit /Incomplete
ement-/ndustry Best Practices
Appendices
e t E A 1 Weaknesses or E A 2 E A 3 E A 4 Liquidity strained and there is a E A 5 Payment Default: E A 6 Facilities expired for more than 30
Position within Concerns over Delay in submission,
potential weaknesses industry rapidly the ability of which require close monitoring and proactive account management to protect the FI's position. If these weaknesses are not corrected they may result in deterioration of repayment prospects, with the likelihood of downgrade to risk grade 8 within 12 months. eroding
management to stale
Interest or principal 15 days days. overdue Temporary overdraft 90 days or more which has not been regularized via formal limit and security Security documentation pending after 30 days from the approved time frame.
Industry may effectively be mature and in long term manage existing
financials and need for / or continued additional weakness and/or borrowing or capital now or
decline, and / or operations, in a cyclical downturn and/or the business expansion plans.
deterioration. in the near Operating results are future. cashflow is unlikely to cover both
Owners show deteriorating lack of commitment to support business operations. and/or working capital cycle
mandatory debt documentation service (principal plus and
deteriorating. interest) Highly geared relative to peers / industry and on upward trend. Rapid
other business needs (e.g. Capex). Ability to reduce working capital FI lines is limited or non existent.
acquisition of Evidence of assets without misuse of funds proper financial structuring Declining asset cover for short-term debt. Grade Justification: CRM Comments: Recommended by: ____________ Relationship Manager Approved by: _____________________ Credit and Risk Management or monies diverted into non-core activities.
Credit Risk Management-/ndustry Best Practices
Appendices
Appendix 3.3.2 Note: The matrix produced above is not a definitive checklist. The characteristics of any given Early Alert account may not exactly correspond to the specific descriptions for each of EAR1-EAR4. However the overall credit worthiness of the borrower will fit the general description given under the 'Definition' column.
1. 2. 3. 4. 5. 6. 7. 8. 9. 10 11 12 13 14 15 16
Group Name (if applicable) Company Name(s) Confirm Net Exposure Group Net Exposure (if applicable) Relationship Manager & Code Existing Credit Grade New Credit Grade Date of Downgrade RU to Manage? - if YES, Name of Manager Downgrade RFA faxed to Credit Admin Received latest CA, financials, documents Takeover memo issued? Has RU met with the company? Immediate action? (eg issue demand) Working limits required? if YES, CA if NO, limits zeroed Limit: N/E:
17 18 19
Guarantors and Directors - any accounts with the FI? If so, give details. CLRR - Status Documentation Full review of documentation? Security valid & enforceable? Property valuations updated? Reviewed guarantors' capacity? Updated Company search? Updated Land search? Insurance current?
20
Account Strategy & Action Plan - Status Submitted? - Approved? - Other FIs' actions?
21 22
Evidence of fraudulent transactions? If so, auditor advised? Comments / Observations
Handover / Downgrade Check-List
Appendix - 3.4.1
Page 39
Appendices Handover / Downgrade Check-List Appendix - 3.4.1
1. 2. 3. 4. 5. 6. 7. 8. 9. 10 11 12 13 14 15 16
17 18 19
20
21 22
Relationship Manager Recovery Unit Manager REQUEST FOR ACTION Appendix 3.4.2A Customer Name: Credit Grade: Account Manager: Group Name Status Code: Date Downgraded Below 5:
Page 40
Appendices Handover / Downgrade Check-List Appendix - 3.4.1
1. 2. 3. 4. 5. 6. 7. 8. 9. 10 11 12 13 14 15 16
17 18 19
20
21 22
Relationship Manager REQUEST FOR ACTION Customer Name: Credit Grade: Account Manager:
Recovery Unit Manager Appendix 3.4.2A Group Name Status Code: Date Downgraded Below 5:
RU Head: RU Regional Manager: Brief Description of Business: Related Accounts:
Group Exposure Group Impaired Exposure : Customer Segment:
Local Currency Total Gross Outstanding:
Page 41
Appendices
Net At Risk: NAR After Security: Group Exposure:
Attachment(s):
List any and all documents which are physically attached to the RFA and considered necessary for making an informed decision. If there are too many documents to list without breaching the one-page rule, refer instead to a list of documents which can itself become an attachment to the RFA.
Reference(s):
List any relevant documents which will be readily available to the Approver (such as the current SARR, an earlier RFA or other correspondence, which is known to be in the approver's possession).
Background:
Focus on major issues regarding the account and be succinct. If additional detail is considered necessary, information memoranda may be attached and cross-referenced
Request(s):
State succinctly the precise purpose of the request, together with a recommendation. Again, if additional detail is needed, information memoranda may be attached and cross-referenced.
:Classified Loan Review (CLR) Form Appendix 3.4.2B Customer Name: Credit Grade: Account Manager:
Group Name
Date Downgraded Below 5:
RU Head: RU Regional Manager: Related Accounts:
Group Exposure : Group Impaired Exposure Brief Description of Business:
Page 42
Appendices
Strategy Plan:
and
Recovery
As At : <current quarter> Limits Off Bal On Bal O/S O/S As At : <previous quarter> Limits Off Bal On Bal O/S O/S
Entity
Facility
Total O/S
Total O/S
Total
Causes Leading to Classification: Interest In Suspense __________________________ Existing Provision ____________________________ Net At Risk Before Security _____________________ FSV ________________________________________ Net After FSV I | ||
Un-drawn Commitments _______________________ Total Borrowings From All Management of IIMFB and Banks Date Relationship Entered______________________ Comments for Facility Details: Comments on Security Assessment Date of Last Security and Documentation Review Present Status Critical Loss Factors Actions of Other Banks/Management of IIMFB Loss/Recovery Prospects (timings, amounts and reasons) Account Objectives and Milestones Objective 1: Target Date: Appendix 3.4.2B Cont.) Objective 2: Objective 3: Latest Payment Information Date: Comments: Target Date:
Target Date:
Page 43
App
Last Payment Received Previous Payment Received Previous Payment Received Next Payment Due Next Payment Expected Account Payment Status Is there an agreed restructure in place? Yes / No Comments on Payment History and Payment Forecast: Comments on Events subsequent to Classification: Ultimate Realizable Value (ULR) Calculation: Comments on Adequacy of Provisions: REQUEST FOR ACTION Appendix 3.4.2A Customer Name: Credit Grade: Account Manager: Group Name Status Code: Date Downgraded Below 5:

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Preferred Organization Structure & Responsibilities

Preferred Organization Structure & Responsibilities

Preferred Organization Structure & Responsibilities

Preferred Organization Structure & Responsibilities

Preferred Organization Structure & Responsibilities

THE RISK MANAGEMENT STRUCTURE OF THE BANK AND RESPONSIBILITIES

Head of Credit Risk Management

Credit Administration (May Report separately To MD/CEO)

Head of Business Unit

Relationship Management Marketing (RM)

Other Direct Report (Internal Audit/etc)

Preferred Organization Structure & Responsibilities

Preferred Organization Structure & Responsibilities

Preferred Organization Structure & Responsibilities

HO Credit Risk Officer (HCRO)

Head of Credit Risk (HOCR) & Head of Business Units (HOBU)

Executive Committee/Bo ard

Preferred Organization Structure & Responsibilities

Preferred Organization Structure & Responsibilities

Preferred Organization Structure & Responsibilities

Preferred Organization Structure & Responsibilities

For better overdue management For amicable settlement of problem accounts

Preferred Organization Structure & Responsibilities

Preferred Organization Structure & Responsibilities

Recovery as a % of Principal plus Interest

Recommended Incentive as % of net recovery amount

76% to 100% 51 % t0 75% 20% to 50%

1.00% 0.50% 0.25%

2.00% 1.00% 0.50%

Appendices Credit Application Template Risk Grade Scorecard 27-31

3.2.-35 Sample Job Descriptions 36.-39

2.1 (A-D) 3.1

Credit Administration Flowchart ................................................. 40

Lease Term Loan Other Facilities Total

2BClassified Loan Review Template ................................................ 5.5.-56

Preferred Organization Structure & Responsibilities

a) Purpose of Financing b) Tenure c) Secured by 1.3 COMPANY BACKGROUND

Primary: Secondary: Tertiary: 1.8 CREDIT POLICY COMPLIANCE

Lending Guidelines -Complied/Not complied Credit Policy -Complied/Not complied

o Please give reason for non compliance. 1.9 PAYMENT PERFORMANCE

Taka Amount Xx,000 Xx,000 Xxx,000

Shareholding Xx% Xx% Xxx%

OWNERSHIP/ORGANIZATION Legal status of the borrower 2.3 CORPORATE OBJECTIVE/STRATEGY/VISION

Account Strategy: Grow Hold/Maintain Reduce/Restructure

RECOMMENDATION Head of Business Unit

Good Acceptable Marginal/Watchlist

Operating Profit ----------------- x100 Sales

Actual Score Parameter Obtained Actual Score Parameter Obtained

B. Business/Industry Risk 1. Size of Business (Sales in BDT crore)

2. Second Line/ Succession

Total Score Management Risk

1. Security Coverage (Primary)

2. Collateral Coverage (Property Location)

Agreed by: ______________ Relationship Manager

Credit Administration Flowchart

Agreed by: ______________ Relationship Manager

Credit Administration Flowchart Appendix 3.1

SECURITY COMPLIANCE CERTIFICATE CHECK LIST YES/NO A Initial Requirements:

Facility Application has been properly approved and signature verified.

borrowings level up to the Board approved limit.

Signed across the Revenue Stamp Signature verified.

Letter of Continuation covering full amount, dated.

Properly executed (as per BR), Company seal