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Photo Credit business colleagues preparing for business meeting image by Vladimir Melnik from Fotolia.com Employee empowerment is the act of giving more responsibility to employees in the workplace. The process not only relieves stress on management but also, according to Dr. Nihat Karakoc of Balikesir University, is "rather closely related to the various concepts and techniques designed to democratize the workplace." Employee empowerment, just like any other managerial strategy, has both positive and negative aspects when implemented.
Involved Employees
According to Karakoc "Empowerment is to give more authority to employees in organization in management of work." Through empowerment, employees can become more involved in their work and thereby more satisfied with what they are doing. This effect will trickle down, as more satisfied employees will work in a way to make customers more satisfied also. Sponsored Links Team Building Workshop Innovative & Fun Team Building Workshops for Corporates. Call Now! FocusAdventure.in/Contact_Now
Non-Implementation
Many companies believe that they are giving employees more empowerment when, in fact, they are not. Companies that wrongly say they are empowering employees risk employee dissatisfaction and the chance that labor unions may form within their company. The best way to avoid these results is to make sure that employee empowerment is being implemented properly by all levels of management and accepted by employees.
Management Worries
Many managers may worry that because employees are being empowered they may lose their jobs. This is a real risk, as empowering employees means that there is less need for different levels of management. It is best to make sure that management still has a place at the company, but to put them in a different functioning role, as they will no longer be needed to run the daily operations of employees. If a management position does need to be eliminated, help the managers to either find new employment, or find another placement in the current company.
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References
Public Strategies Group: Employee Empowerment Giving Frontline Employees the Power to Improve Results Ethical Corporation: Can Employee Empowerment Produce Business Benefits? Macro Think Institute: Employee Empowerment and Differentiation in Companies: A Literature Review and Research Agenda NGFL Cymru: Employer/Employee relations: Employee Participation
A company's culture demonstrates its values, goals, leadership style and vision. You can assess the level of employee empowerment at a company by assessing the decision-making powers of its employees and by determining whether the company has an environment that encourages and accepts new ideas from staff.
1. Employee Satisfaction
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Delegating power to employees is not only a wise management strategy, but it is also a tool for increasing employee satisfaction. By empowering your employees, you give them a sense of ownership and belonging, which can mean better results for your company. A California-based technology company called Jupiter Networks was ranked No. 6 out of 125 employers in the "Best Places to Work in Silicon Valley" survey. Scores were based on employees' responses to a questionnaire. One of the questions that received the highest rating by Jupiter Networks' employees dealt with "people practices" at the company.
With incentive from the higher authorities of the company, employees feel the need to gain a limited level of authority, control and knowledge with which they can solve customer problems, and, therefore, deliver better customer service. According to Weiser Security Services, when you invite employees to participate in decision making, they feel more useful and look forward to delivering better results for the firm. Sponsored Links
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Employee Retention
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By acknowledging each employee's opinion, you create an atmosphere of respect, honor and contentment. If you respect your subordinates' views, they will respect yours. Companies noted for this style of leadership attract loyal employees who
stay with them for a long time. There is a higher chance of losing employees in a centralized, authoritative organization. According to CNN, McCormick and Company, with a turnover rate of just three percent, encourages employees at all levels to participate in company decision making.
Accepting Change
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An organization has to make changes to keep pace with new trends. Change, however, is not very easily accepted when the cultural values of employees is deeply rooted within the organization. However, if you allow employees to come up with innovative ideas that bring subtle changes in the organizational structure and culture, they are more likely to adapt to these changes.
Increased Profits
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According to the book "Outstanding!: 47 Ways to Make Your Organization Exceptional" by John G. Miller, people go to work to achieve, not to fail. The bottom line for every company is to increase profitability. Empowering employees leads to lower absenteeism and better productivity, which increase profitability.
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Employee Benefits
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What's this?
Benefits of Employee Empowerment Employee empowerment simply means creating a stable working environment where employees can make their own decisions in certain work-related situations. The concept behind employee
empowerment is geared towards motivating the employees, to improve their quality of work and build morale. Here are some of the benefits of employee empowerment in an organization. 1. Encourage employee satisfaction Delegating responsibilities to employees is an effective management strategy the helps to increase employee satisfaction. Empowering your employees gives them a feeling of belonging and ownership, which directly translates to efficiency in production. 2. Better customer service Employees with incentives from higher authorities in the organization feel that they require gaining a level of authority, knowledge and control that is necessary to solve customer related problems. As a result, they are able to deliver better services to their customers. According to recent findings, employees feel more useful when given a chance to contribute in decision making. 3. Employee retention Organizations that acknowledge employees opinion create stable working environment of honor, contentment and respect. Companies that use this kind of leadership attract trustworthy employees who work with them for a long period. On the other hand, chance of loosing loyal employees in an authoritative organization are higher, therefore this means employees should be given a chance to participate in decision making. 4. Increased Profits Since most companies work geared towards reaping nice profits, employee empowerment is essential when it comes to increasing profitability. Empowering each employee helps lower absenteeism and encourages productivity, which in turn increases profits in the organization. 5. Better motivation Employee empowerment is the leading factor behind employee training and education. Less conflict with managers and administration means employees are motivated to contribute in decision making which it vital in terms of increasing companys profitability. The main disadvantage of employee empowerment is that when conflict arises, interpersonal relations might suffer since differences between employees can arise. On the other hand, not all employees are proficient to work in a dynamic environment and therefore are not able to contribute in decision making.