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Report for:
VSE Corporation
LRQA reference: Assessment dates: Assessment location: Assessment criteria: Assessment team:
UQA 0111079/ 116 16-20 July 2012 Alexandria, VA; Ladysmith, VA; Chula Vista CA. Dayton NJ, Riverside FL and Texarkana, AR. ISO 9001:2008 Robert Armstrong A Foss P Mancilla Houston
LRQA office:
Contents
1. 2. 3. 4. 5. 6. 7. 8. 9. Executive report ........................................................................................................ 4 Assessment summary ............................................................................................... 5 Open Findings- ISO 9001:2008............................................................................... 33 Closed Findings - ISO 9001:2008 ........................................................................... 41 Assessment schedule ............................................................................................. 55 Continual improvement tracking log ([ISO9001:2008], [Alexandria, VA.]) ............... 57 Visit theme selection ............................................................................................... 60 Certificate details ..................................................................................................... 61 Multi-site certificate schedule .................................................................................. 63
Lloyd's Register Quality Assurance Limited, its affiliates and subsidiaries and their respective officers, employees or agents are, individually and collectively, referred to in this clause as "LRQA". LRQA assumes no responsibility and shall not be liable to any person for any loss, damage or expense caused by reliance on the information or advice in this document or howsoever provided, unless that person has signed a contract with the relevant LRQA entity for the provision of this information or advice and in that case any responsibility or liability is exclusively on the terms and conditions set out in that contract. Form: MSBSF43000/1.1 - 0506 Report: UQA0111079/0112 - 16-Aug-12 Page 2 of 63
Attachments
This report was presented to and accepted by: Name: Job title: Robert Rouzer VP Quality
Lloyd's Register Quality Assurance Limited, its affiliates and subsidiaries and their respective officers, employees or agents are, individually and collectively, referred to in this clause as "LRQA". LRQA assumes no responsibility and shall not be liable to any person for any loss, damage or expense caused by reliance on the information or advice in this document or howsoever provided, unless that person has signed a contract with the relevant LRQA entity for the provision of this information or advice and in that case any responsibility or liability is exclusively on the terms and conditions set out in that contract. Form: MSBSF43000/1.1 - 0506 Report: UQA0111079/0112 - 16-Aug-12 Page 3 of 63
1. Executive report
Assessment outcome:
The objective for this visit was to perform a surveillance visit and two changes to approval of the system one for the addition of the Texarkana AR site to the certification and another to add government services division to the approval. The visit was performed over a eight day period by three assessors between the 16-20thJuly 2012. The assessment criteria used was ISO9001:2008. Summary of assessment: Nine New Minor Non Conformity Notes (Two closed during assessment) Two Open Minor Non Conformity Notes Thirteen New Observations No major findings were observed and VSE Corporation has provided corrective action plans for the minor non conformances which have been reviewed and accepted by the assessor. VSE is therefore recommended for continuing certification to ISO 9001:2008 with the change to the certificate recommended for the Texarkana site and Government Services activities. The theme for the next visit will be to perform a review selected areas of headquarters activities as well as an annual review of the Chesapeake operations and a sample of two sites under the government services approval. The visit duration is to be 6 days. Due to the number on Non Conformances raised it is recommended that the next surveillance is increased by one day to review outstanding findings. This was agreed with customer.
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2. Assessment summary
Introduction:
An eight day combined surveillance and change to approval visit was performed at VSE corporation between the dates 16-20th July 2012 by a team of three assessors working independently at different sites. Each visit commenced with an opening meeting held with local management where the program and method of reporting was discussed and agreed.
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Assessment of:
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Assessment of:
Procedures Operations
Robert Armstrong
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Assessment of:
Robert Armstrong
Form: MSBSF43000/1.1 - 0506 Report: UQA0111079/0112 - 16-Aug-12 Page 8 of 63
Assessment of:
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Assessment of:
Auditee(s): Melvyn
David Altom William Mitchell David Barnett
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Assessment of:
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Assessment of:
Changes None Guide Bob Rouzer. Exclusions None Opening Meeting Opening meetings held at each site due to change to approval Day one at Dayton NJ and local Management. Closing Meeting Held in Alexandria with Mr Bob Rouzer VP Quality and various other VPs and managers and their sites. Previous Findings 1201RAB02 Open
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Introduction:
Assessment objectives: Evaluate the implementation of the VSE site in Riverside CA quality management system to ensure conformance with the applicable requirements of ISO 9001:2008. Confirm the organizations system is effectively managed Review objectives and targets in line with the management policy; evaluate continual improvements and performance
This assessment was conducted against the requirements of ISO 9001:2008. This assessment was conducted by 1 assessor for 1 day of the VSE site in Riverside, CA. Assessment criteria: ISO 9001-2008 Assessment Scope: Management of Government Seized / Blocked Assets from Acceptance to Final Disposition.
Opening meeting: Held with the management team to discuss the scope and program for the visit. Theme: there was no theme established for this visit. Company Information Shifts The company operates 1 shift with 20 employees. System and Organizational Changes This site in Riverside, CA functions were presented in a chart VSE Treasure 012 the steps of the process are ; Pre-Seizure Seizure (Chain of Custody Hard copies original) Consignment Transportation CSF Storage Disposition (destruction, remittance, retention, transfer and manipulation) Auction or Recycle Treasury Forfeiture Found (TFF)
The QMS Assistant Director is based in Virginia attended this surveillance. IT Services are provided to the site in Riverside from the headquarters in Alexandra, Virginia call center and the electronic file folder is visible and accessible immediately in Riverside, CA. The personal in the location are administrative and fork lift operator.
Use of LRQA Logos / Other Marks The company site is www.vsecorp.com and it was reviewed during this assessment. See Minor NC 1207PM01
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Assessment of:
Management Review The site provides data for the corporate management review, Corporate manage the management reviews done at least one annually, and these records are reviewed by the LRQA auditors while visiting Alexandria, Virginia. Site Quality Objectives the Riverside Site in CA has a Quality Plan (QP) that includes 6 current quality objectives: Including reducing risk.
Internal Audits Corporate office internal auditors audit the site, the records are reviewed during the corporate LRQA visit. The last internal audit of this site was in March this year. The audit was done for 2 days. The site internal audits will be also done once per year the next is due March 2013. The site received only 1 minor nonconformance. CAR # CA-00663 (1207PM02) - quality manual open 7/16/12
CAPA The system, procedures and records were reviewed. Review of Outstanding issues from previous visit None, this is a change to approval assessment. Continual Improvement A Continual Improvement Project is tracked in this report. Conclusion - Objective evidence supports effective implementation of these processes to meet ISO 9001:2008.
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Assessment of:
Conclusion - Objective evidence supports effective implementation of these processes to meet ISO 9001:2008.
Assessment of:
West Region Manager Government Service Division, Scot Greth International Group Quality Auditor, Tom Chacon Operations Manager
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Assessment of:
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The release of property for auction was also witnessed during this assessment in Building # 3. About 550 files are process monthly and records maintained hardcopy. All the records are maintained in house. The records are not destroyed they are mainlined as government requires. Conclusion - Objective evidence supports effective implementation of these processes to meet ISO 9001:2008.
Assessment of:
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Preventive Maintenance and Facility maintenance There are 30 items listed under PM. Some equipment is maintained quarterly, semi-annual or annually or as needed (repair). The categories listed for PM include: Forklift Lifts Sweepers / Scrubbers Yard Tractor Stretch Wrap Machines
There are not overdue PMs. Warehousing The 2 buildings were toured and found clean and organized. Building # 3 warehouse is 218,000ft2 Building # 2 warehouse is 123,000ft2
Conclusion - Objective evidence supports effective implementation of these processes to meet ISO 9001:2008.
Assessment of:
Auditee(s):
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Introduction:
Assessment objectives: Evaluate the maintenance and effectiveness of the VSE site in Chula Vista, CA. quality management system to ensure conformance with the applicable requirements of ISO 9001:2008. Confirm the organizations system is effectively managed Review objectives and targets in line with the management policy; evaluate continual improvements and performance
This assessment was conducted against the requirements of ISO 9001:2008. This assessment was conducted by 1 assessor for 1 day of the VSE site in Chula Vista, CA. Assessment criteria: ISO 9001-2008 Assessment Scope: Project Management and Logistical Services for Shipboard Systems - Fleet Maintenance Division Opening meeting: Held with the management team to discuss the scope and program for the visit. Theme: there was no theme established for this visit. Company Information Shifts The company operates 1 shift with 25 employees. Changes since last LRQA Audit:
In April of 2011, VSE removed the Purchasing Administrator position from the Chula Vista site and those functions were given to the Purchasing Department in VSEs Chesapeake, VA. Office. In turn, the Chula Vista office was given Purchase Cards (Credit Cards) to be used to obtain materials & services of a lesser value / short lead time requirement, and then an ACC-1 document, with receipts attached, is submitted monthly to VSE HQ for accounting & payment purposes. In October of 2011, VSE acquired a new contract, R2 3G-074 for the Technical Support Services for Command Training Facilities in the following locations: Naval Surface Warfare Center, Corona, CA. Naval Weapons Station, Seal Beach, CA. Fleet ASW Training Center, San Diego, CA. Tactical Training Group Pacific, Point Loma, CA. These services include routine and emergent maintenance on High Vol. Air Conditioning systems and associated equipment. This contract added the requirement for 5 additional Mechanical Technicians and one Program Manager to this division.
Use of LRQA Logos / Other Marks The company site is www.vsecorp.com and it was reviewed during this assessment in Riverside CA (See 1207PM01)
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Assessment of:
Auditee(s):
Sam McGovern FMD Chula Vista Operations Manager, Rick Cacho Project Supervisor / Training, Scott Gaeth VSE Director of QC / ISO and Safety International Group
Management Review The site provides data for the corporate management review. Site Quality Objectives the Chula Vista CA site follows the corporate quality objectives. Internal Audits Corporate office did the internal audit and it was focused audit on training to follow on previous nonconformity, after the internal audit the related action items were completed and closed by the Chula vista CA site on June 2012. CAPA Compliance was reviewed. The system is up to date. One CAR was closed since the last visit. Review of Outstanding issues from previous visit There are not ant open items. Continual Improvement A Continual Improvement Project is tracked in this report. The CI was closed during this assessment and one new project may be provided during the next assessment. Conclusion - Objective evidence supports effective implementation of these processes to meet ISO 9001:2008.
Assessment of:
Project Management and Marine Group Boat Works Range Torpedo Support Center Tour
Auditee(s):
Sam McGovern FMD Chula Vista Operations Manager, Romeo Castillejos Lead Supervisor, Rick Cacho Project Manager, Scott Gaeth VSE Director of QC / ISO and Safety International Group
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Test and Inspection Forms Electrical for Vessel 11/15/11 Test and Inspection Plan Electrical for Vessel Marine Group Drawings for the Electrical for Vessel 12/11/2008 Project YRBM-20 Electrical Upgrades (Steam to Electric Conversion) PJO B9009.00.FT.F0061.0006 completed 6/30/2011 Meeting Minutes # 1 to # 15 last one dated 2/15/11 List of Required Material for Project several documents last one dated 12/8/10 3 MSDS Sheets Department of the Navy Approval Letter 1/20/11 Certificate of Liability Insurance 12/31/09 Test and Inspection Forms Electrical for Vessel 6/11/11 Test and Inspection Plan Electrical for Vessel 10/4/10 Drawings for the Electrical for Vessel - 6/5/78
The Statement of Work was reviewed for the 2 projects this included; Initial Cable and equipment removal (not applicable for new projects like the one executed at marine Group) Shore power switchboard and receptacles Power panels Electrical load centers Galley equipment Hot water heaters Electric Space heaters Ventilation system controllers a bend vent motors HVAC alarm system (applied only to the first project) H2S alarm system (not included in the 2 projects) Halocarbon monitor (not included in the 2 projects) LAN (Local Area Network) Installation (applied only to the first project) Telephone installation (applied only to the first project) Television (Cable) Installation (applied only to the first project) General Announcing System Installation (applied only to the first project) Elex Panel / ADP System Installation (applied only to the first project) Elex Panel / Floating Alarm Installation / Integration (applied only to the first project) Video Surveillance (only one if the 2 project reviewed include video surveillance)
Drawings are controlled to ensure the integrity of the conversion. Drawing is updated as needed. Training VSE is a subcontractor to Government projects. If contractor training is required by Government, the training is documented. Customers receive a certificate when the jobs are closed. All jobs are domestic. Safety requirements while in the facility only apply if there is production in process. As needed, reports on the progress of this project and the minutes are documented.
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Cable penetrations of decks, bulkheads and equipment enclosures Personnel protective equipment (PPE) requirements Welding, fabrication and inspection requirements Electrical cable installations Removal of existing electrical equipment, caballing and foundations Protection during contamination producing operations Working aloft, over-the-side and around open soft patches Electrical tagout Gas free engineering requirements Fiber optic, coaxial and multi-pin connector Red-limning
Conclusion - Objective evidence supports effective implementation of this process to meet ISO 9001:2008.
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Assessment of:
Training
Auditee(s):
Sam McGovern FMD Chula Vista Operations Manager, Rick Cacho Project Manager / Training, Scott Gaeth VSE Director of QC / ISO and Safety International Group
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Assessment of:
Auditee(s):
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Assessment of:
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Assessment of:
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Assessment of:
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Assessment of:
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Non-conformance: 1207AMF02 The process for contract review is not effectively applied. Reference: Award contract document dated Jan 20, 2011--- per Performance Work Statement (PWS) Professional services to Support the US Army Reserve Equipment Engineering Maintenance and Logistics Readiness Support, dated Dec 3, 2010 and VSEs Technical Offer incorporated by reference. - p. 118 of the proposal includes our ISO 9001:2008 Registered Quality Management System and certification by LRQA. But not all sites are included in the certification (San Antonio, Gatesville, and Hamel). This claim is repeated on p. 38. Non-conformance: 1207AMF03 The process for process monitoring in accordance with defined plans is not effectively implemented: Quality Control Plan (based the template in QMP-106, Appendix I) for the ELD Army equipment refurbishment program dated Feb 2011: 1. Section 1.10.5 requires semi-annual internal audits, but this is done only annually. 2. Section 1.10.6 requires measurement and analysis for specific measures First pass yield, touch-up, non-conformances. Specific targets are defined. Data is available for each month back to June 2011. Some of these do not meet the targets, such as touch-up at Texarkana. However, there is no evidence of improvement actions occurring. No evidence of customer acceptance rate (defined as first pass yield) being monitored. Observation: VSEs technical offer indicates 99% first pass yield. While this is intended to be the customers acceptance rate, this term is commonly used as the pass rate at the initial inspection following completion of work. This should be clarified. USAR Quality plan p. 5-11 defines QC activities.
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Assessment of:
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ELD shall ensure continuing assessment of the qualifications necessary to ensure the competence of the work force assigned to each program/project using the annual employee performance review where the training requirements are recorded in accordance with GPM-5601, Performance Evaluation. The organization shall a) determine the necessary competence for personnel performing work affecting conformity to product requirements, b) where applicable, provide training or take other actions to achieve the necessary competence, c) evaluate the effectiveness of the actions taken, No evidence to support which individuals meet which levels of qualification specified in the quality plan (ELF-171), e.g. ELF-171, p. 2:all cases only a qualified person shall be used in performance of each specific check or task to be performed: Production control (PC), Equipment inspector (EI), Technician, and QC Inspector. These roles have specific responsibilities in the refurbishment cycle. Non-conformance: 1207AMF04 The process of managing oil analysis as part of the refurbishment program is not effectively implemented. ELF-171 specifies AOAP per Army TB43-211. This is an oil analysis program at designated locations where results are input directly into an Army database of equipment status. Ladysmith refurbishment projects routinely include taking oil samples from equipment and sending to a laboratory for analysis. There is no process in place for submitting samples to the AOAP labs or otherwise communicating results into the Army database. Noted an example 10k forklift (ELD1885, completed on 4/30/2012). The lab results for transmission oil indicated high copper which may indicate a part wearing issue and the need for inspection at a reduced interval. No evidence that this was communication to the customer. Non-conformance: 1207AMF05 The process for ensuring that monitoring and measuring equipment capability is consistent with product requirements is not effectively applied. Process checklist ELF183 (water tank trailers) requires that brake drums be inspected for roundness with a micrometer to ensure that the drum is < 0.0006in. Noted in Ladysmith refurbishment of brake assemblies, operators using a vernier caliper that reads only to 3.5 digits and has calibration acceptance criteria of 0.002in. Thus it is not capable of discriminating a drum that is in or out of specification.
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Assessment of:
Human Resources
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Status 2
New
Finding 3
This non conformance relates to change to approval Nononconformity Statement: The Quality Manual QM-2000. Requirement: ISO 9001:2008 Section 4.2.2 The quality manual shall include (a) the scope of the QMS, including details of and justification for any exclusions (see 1.2) and (c) a description of the interaction between the processes of the QMS. Evidence: The current Quality Manual QM-2000 does not reference the main business process applicable to the Riverside Site in CA that is warehousing of government seized / blocked assets that in the worse case scenario can be warehoused for up to 10 plus years. The Exclusion section in the current Quality Manual QM2000 is not clear because design control does not apply to the Riverside, CA site.
Process / aspect 5
Quality Manual QM-2000
Date 6
16 July 12
Reference 7
1207PM02
Clause 8
4.2.2
Corrective Action(s): Change/update the QM-2000. Review Quality Manual QM-2000 to ensure it covers all site processes or applicability. The internal audit program will include the review of the quality manual for accuracy, Training will be provided for the new revised Quality Manual QM-2000. Verification of Implementation/Effectiveness An internal audit will be conducted to verify the accuracy and clarity of the Quality Manual QM-2000. Due Date January 17, 2013. The corrective action plan was reviewed and accepted by P. Mancilla on July 16m 2012
1. Grading of the finding * 6. Date of the finding * Major NC = Major nonconformity Form: MSBSF43000/1.1 - 0506
3. Description of the LRQA finding 8. Clause of the applicable standard RC = Requires correction Report: UQA0111079/0112 - 16-Aug-12
5. Process, aspect, department or theme xLRQA = Issue for follow-up by LRQA at next visit Page 33 of 63
Grade 1
Minor NC
Status 2
New
Finding 3
Non-conformity Statement: The training for the new hired employee was not current. Requirement: ISO 9001:2008 Section 6.2.2 (d-e) The organization shall ensure that its personnel are aware of the relevance and importance of their activities and how they contribute to the achievement of the quality objectives , and maintain appropriate records of training Evidence: QMS training was not found in the training file for Carl Carlucci. He was hired on October 2011.
Process / aspect 5
Training
Date 6
17 July 12
Reference 7
1207PM03
Clause 8
6.2.2 (d-e)
Corrective Action(s): Add QMS training to the new hire indoctrination required training. Include training review for new hires in the internal audit programs. Verification of Implementation/Effectiveness Conduct and internal audit to verify Training matrix is fully populated and complete. Due Date January 17, 2013. The corrective action plan was reviewed and accepted by P. Mancilla on July 17, 2012
Minor NC
New
Non-conformance: The internal audit process is not effectively implemented. Requirement: ISO 9001, section 8.2.2: The organization shall conduct internal audits at planned intervals to determine whether the quality management system a) conforms to the planned arrangements, to the requirements of this International Standard and to the quality management system requirements established by the organization, and b) is effectively implemented and maintained. Evidence: Internal audits are checklist based with questions limited to conformity. Audit records do not include indications of auditing process effectiveness.
Corrective Action Review Root Cause: VP of Quality failed to incorporate appropriate process effective questions into the on-line Internal Audit Question Bank by focusing too much on utilizing the new iPad feature recently incorporated into the software vs. including required process checks. Planned VSE Correction/Corrective Action Review the entire Q-Pulse Question Bank and add appropriate process effectiveness questions to the bank for use in developing compliant audit checklists. Corrective Action Accepted RA 20 July 2012
20 Jul 12
1207AMF01
8.2.2
1. Grading of the finding * 6. Date of the finding * Major NC = Major nonconformity Form: MSBSF43000/1.1 - 0506
3. Description of the LRQA finding 8. Clause of the applicable standard RC = Requires correction Report: UQA0111079/0112 - 16-Aug-12
5. Process, aspect, department or theme xLRQA = Issue for follow-up by LRQA at next visit Page 34 of 63
Grade 1
Minor NC
Status 2
New
Finding 3
Non-conformance: The process for process monitoring in accordance with defined plans is not effectively implemented: Requirement: ISO 9001, section 8.2.3: The organization shall apply suitable methods for monitoring and, where applicable, measurement of the quality management system processes. These methods shall demonstrate the ability of the processes to achieve planned results. When planned results are not achieved, correction and corrective action shall be taken, as appropriate. Evidence: Quality Control Plan (based the template in QMP-106, Appendix I) for the ELD Army equipment refurbishment program dated Feb 2011: 1. Section 1.10.5 requires semi-annual internal audits, but this is done only annually. 2. Section 1.10.6 requires measurement and analysis for specific measures First pass yield, touch-up, nonconformances. Specific targets are defined. Data is available for each month back to June 2011. Some of these do not meet the targets, such as touchup at Texarkana. However, there is no evidence of improvement actions occurring. No evidence of customer acceptance rate (defined as first pass yield) being monitored.
Process / aspect 5
Alexandria ELD - Process Monitoring
Date 6
20 Jul 12
Reference 7
1207AMF03
Clause 8
8.2.3
1. Grading of the finding * 6. Date of the finding * Major NC = Major nonconformity Form: MSBSF43000/1.1 - 0506
Add monthly first pass yield rate data capture to the new on-line Quality Inspection database in order to properly capture the data and have the data available as finding 3. Description of the LRQA a metric to be evaluated along LRQA 4. Review by with the other monthly metrics. 8. Clause of the applicable standard RC = Requires correction SFI = Scope for improvement Root Cause: Report: UQA0111079/0112 - 16-Aug-12 1) USARC QASP was not properly reviewed by VP of Quality prior to submission to ensure all content was
5. Process, aspect, department or theme xLRQA = Issue for follow-up by LRQA at next visit Page 35 of 63
Grade 1
Minor NC
Status 2
New
Finding 3
Non-conformance: The process of managing oil analysis as part of the refurbishment program is not effectively implemented. Requirement: ISO 9001, section 7.5.1: The organization shall plan and carry out production and service provision under controlled conditions. ELF-171 specifies AOAP per Army TB43-211. This is an oil analysis program at designated locations where results are input directly into an Army database of equipment status. Evidence: Ladysmith refurbishment projects routinely include taking oil samples from equipment and sending to a laboratory for analysis. There is no process in place for submitting samples to the AOAP labs or otherwise communicating results into the Army database. Noted an example 10k forklift (ELD1885, completed on 4/30/2012). The lab results for transmission oil indicated high copper which may indicate a part wearing issue and the need for inspection at a reduced interval. No evidence that this was communication to the customer.
Process / aspect 5
Ladysmith - ELD Refurbishment
Date 6
20 Jul 12
Reference 7
1207AMF04
Clause 8
7.5.1
1. Grading of the finding * 6. Date of the finding * Major NC = Major nonconformity Form: MSBSF43000/1.1 - 0506
3. Description of the LRQA finding 8. Clause of the applicable standard RC = Requires correction Report: UQA0111079/0112 - 16-Aug-12
5. Process, aspect, department or theme xLRQA = Issue for follow-up by LRQA at next visit Page 36 of 63
Grade 1
Minor NC
Status 2
New
Finding 3
Non-conformance: The process for ensuring that monitoring and measuring equipment capability is consistent with product requirements is not effectively applied. Requirement: ISO 9001, section 7.6: The organization shall establish processes to ensure that monitoring and measurement can be carried out and are carried out in a manner that is consistent with the monitoring and measurement requirements. Process checklist ELF183 (water tank trailers) requires that brake drums be inspected for roundness with a micrometer to ensure that the drum is < 0.0006in. Evidence: Noted in Ladysmith refurbishment of brake assemblies, operators using a vernier caliper that reads only to 3.5 digits and has calibration acceptance criteria of 0.002in. Thus it is not capable of discriminating a drum that is in or out of specification.
Process / aspect 5
Ladysmith - ELD Refurbishment
Date 6
20 Jul 12
Reference 7
1207AMF05
Clause 8
7.6
Update M149 workbook (ELF-183R3) to reflect a) the proper measurement of 0.006 inches, and b) ensure a gage is made available as the identified gage to use, that has the proper resolution (best practice is 10x) to enable accurate measurements to be taken. Corrective action plan accepted RA 20 July 12
1. Grading of the finding * 6. Date of the finding * Major NC = Major nonconformity Form: MSBSF43000/1.1 - 0506
3. Description of the LRQA finding 8. Clause of the applicable standard RC = Requires correction Report: UQA0111079/0112 - 16-Aug-12
5. Process, aspect, department or theme xLRQA = Issue for follow-up by LRQA at next visit Page 37 of 63
Grade 1
Minor NC
Status 2
New
Finding 3
Non-conformance: The process for ensuring competency for personnel performing tasks affecting quality is not effectively applied. Requirement: ISO 9001, section 6.2.2: The organization shall a) determine the necessary competence for personnel performing work affecting conformity to product requirements, b) where applicable, provide training or take other actions to achieve the necessary competence, c) evaluate the effectiveness of the actions taken. ELI-216, rev. 4.0: Personnel qualifications, skills, and training requirements necessary for the completion of each contractual task shall be analyzed and documented in accordance with CGPM-5700, Training Assessment, Evaluation, and Competence. This requires the supervisor to evaluate the education, skills, and/or experience of each employee to ensure that each employee meets the required qualifications Evidence: There is not evidence of identification of competency requirements and verification that those are met for specific jobs affecting product quality. Examples: 1. Ladysmith refurbishment: Technical inspector Hector Correa 023048; In process inspector Jamad Thomas 022662; QC inspector Lee Williams 022117. 2. Texarkana refurbishment: Brian Wheeling (QC inspector).
Process / aspect 5
Alexandria Human Resources
Date 6
20 Jul 12
Reference 7
1207AMF06
Clause 8
6.2.2
1. Grading of the finding * 6. Date of the finding * Major NC = Major nonconformity Form: MSBSF43000/1.1 - 0506
3. Description of the LRQA finding 8. Clause of the applicable standard RC = Requires correction Report: UQA0111079/0112 - 16-Aug-12
5. Process, aspect, department or theme xLRQA = Issue for follow-up by LRQA at next visit Page 38 of 63
Grade 1
Minor NC
Status 2
Open
Finding 3
Finding Issues were observed with the current system for initial control for approval of new suppliers and the timescale for evaluation. Requirement The organization shall evaluate and select suppliers based on their ability to supply product in accordance with the organization's requirements. Criteria for selection, evaluation and re-evaluation shall be established. Records of the results of evaluations and any necessary actions arising from the evaluation shall be maintained. Objective Evidence No supplier evaluation has been performed to date for West Coast Wire and Rope Order F006844-11 even though material was received 27 Oct 2011. Also the evaluation for United Electrical Supply PO FOO141711 blanket order is not complete even though releases are being issued against this order.
Process / aspect 5
Chesapeake Purchasing
Date 6
04 Jan 12
Reference 7
1201RAB02
Clause 8
7.4
1. Grading of the finding * 6. Date of the finding * Major NC = Major nonconformity Form: MSBSF43000/1.1 - 0506
3. Description of the LRQA finding 8. Clause of the applicable standard RC = Requires correction Report: UQA0111079/0112 - 16-Aug-12
5. Process, aspect, department or theme xLRQA = Issue for follow-up by LRQA at next visit Page 39 of 63
Grade 1
Minor NC
Status 2
Open
Finding 3
Training Issues were observed with the compliance to corporate policy for maintaining records in the LMS platform Requirement Personnel performing work affecting conformity to product requirements shall be competent on the basis of appropriate education, training, skills and experience Objective Evidence Although it is a requirement for training to be tracked through the VSE learning management system records reviewed in Chesapeake are in the form of a local matrix which has not been transferred over to the LMS platform. The control of the local databases and mechanism to monitor and update the matrices is not defined in corporate policy
Process / aspect 5
HR Records
Date 6
5 Jan 12
Reference 7
1201RAB03
Clause 8
6.2.2
1. Grading of the finding * 6. Date of the finding * Major NC = Major nonconformity Form: MSBSF43000/1.1 - 0506
3. Description of the LRQA finding 8. Clause of the applicable standard RC = Requires correction Report: UQA0111079/0112 - 16-Aug-12
5. Process, aspect, department or theme xLRQA = Issue for follow-up by LRQA at next visit Page 40 of 63
Status 2
Closed
Finding 3
Finding Issues were observed with the shelf life process in the warehouse Requirement The organization shall preserve the product during internal processing and delivery to the intended destination in order to maintain conformity to requirements. As applicable, preservation shall include identification, handling, packaging, storage and protection Objective Evidence Shelf life is not addressed in QMP 126 and it was observed that Part 5331-01-346-3806 O ring had an expiry date of 2Q06. This part was received in 9/19/2009 from another facility. There is no receiving check performed to detect an expired item. Part 5330-01-188-1693 also had an expiry date 1/8/10.
Process / aspect 5
Ladysmith Shelf Life
Date 6
02 Feb 10
Reference 7
1002RAB05
Clause 8
7.5.5
1. Grading of the finding * 6. Date of the finding * Major NC = Major nonconformity Form: MSBSF43000/1.1 - 0506
3. Description of the LRQA finding 8. Clause of the applicable standard RC = Requires correction Report: UQA0111079/0112 - 16-Aug-12
5. Process, aspect, department or theme xLRQA = Issue for follow-up by LRQA at next visit Page 41 of 63
Grade 1
Minor NC
Status 2
Closed
Finding 3
Statement of Nonconformity: Some records were recorded in pencil. Requirement: ISO Clause 4.2.4 Records established to provide evidence of conformity to requirements and of the effective operation of the quality management system shall be controlled QMP 106 Section 9 dated 11/18/2009 requires no pencil will be used on documentation that will be retained as quality records Objective evidence: 3 of 11 training records for Forklift Training dated 12/24/08 were completed in pencil.
Process / aspect 5
Chula Vista, California Quality Records Training
Date 6
7 Jul 10
Reference 7
1007PM01
Clause 8
4.2.4
1. Grading of the finding * 6. Date of the finding * Major NC = Major nonconformity Form: MSBSF43000/1.1 - 0506
3. Description of the LRQA finding 8. Clause of the applicable standard RC = Requires correction Report: UQA0111079/0112 - 16-Aug-12
5. Process, aspect, department or theme xLRQA = Issue for follow-up by LRQA at next visit Page 42 of 63
Grade 1
Minor NC
Status 2
Closed
Finding 3
Finding Documentation issues were observed with the repair of the Mobile Kitchen Units MKT-85. Requirement 7.5.1 Control of production and service provision The organization shall plan and carry out production and service provision under controlled conditions. Controlled conditions Objective Evidence 1/ It was observed that although a repair manual was available for the MKU it referenced the TM/-10-7360-206-13 as change 1 but the latest issue of the TM/-10-7360-206-13 is change 2. 2/ Two separate repair manuals were available on the shop floor for the MKU one of which was change 1 and another change 2 3/ An E-mail had been issued by HQ requesting 2 MKU units to be brought to standard with all components of end items and all basic issue items to be applied. This had not followed the correct practice of using a deviation form to fully document the changes. 4/ Personnel on the floor were using the existing paperwork from the repair manual to comply with the E-mail request from HQ for the two units. It was not clear how the paperwork would be used for a refurbishment back to full operation with all basic equipment.
Process / aspect 5
Ashland Refurbishment
Date 6
07 Jul 10
Reference 7
1007RAB01
Clause 8
7.5.1
1. Grading of the finding * 6. Date of the finding * Major NC = Major nonconformity Form: MSBSF43000/1.1 - 0506
3. Description of the LRQA finding 8. Clause of the applicable standard RC = Requires correction Report: UQA0111079/0112 - 16-Aug-12
5. Process, aspect, department or theme xLRQA = Issue for follow-up by LRQA at next visit Page 43 of 63
Grade 1
Minor NC
Status 2
Closed
Finding 3
Finding Although a Foreign Military Sales database operations and maintenance manual is available this process primarily describes the military system and not the separate system used for open purchase orders. Requirement The organization shall identify the processes needed for the quality management system Objective Evidence Documents not addressed in the manual include: Material packing list Shipping Manifest Load plans Crate requests Global dangerous goods request.
Process / aspect 5
Chesapeake Logistics
Date 6
04 Jan 11
Reference 7
1101RAB02
Clause 8
4.1
3/ The revised manual is on line and available to all personnel. Closed RA 6 July 2011.
1. Grading of the finding * 6. Date of the finding * Major NC = Major nonconformity Form: MSBSF43000/1.1 - 0506
3. Description of the LRQA finding 8. Clause of the applicable standard RC = Requires correction Report: UQA0111079/0112 - 16-Aug-12
5. Process, aspect, department or theme xLRQA = Issue for follow-up by LRQA at next visit Page 44 of 63
Grade 1
Minor NC
Status 2
Closed
Finding 3
Finding Although completed workbooks are available for the finished projects some minor issues were noted with the included records. Requirement Evidence of conformity with the acceptance criteria shall be maintained. Objective Evidence Although USS Stennis job is complete and a notification of job completion form CA-6 is available stating that the CDRL requirements are complete there are still some open issues recorded in the VSE Test and Inspection plan and e.g Drawing 8354169 Para T-1 Optest Drawing 8433487 Para T-1 Optest T&I support record for 90% electrical inspection has not been signed by government inspector. USS Lincoln CVN 72 T&I support record for 90% electrical inspection has not been signed by government inspector.
Process / aspect 5
Chesapeake Inspection and Test
Date 6
04 Jan 11
Reference 7
1101RAB03
Clause 8
8.2.4
1. Grading of the finding * 6. Date of the finding * Major NC = Major nonconformity Form: MSBSF43000/1.1 - 0506
3. Description of the LRQA finding 8. Clause of the applicable standard RC = Requires correction Report: UQA0111079/0112 - 16-Aug-12
5. Process, aspect, department or theme xLRQA = Issue for follow-up by LRQA at next visit Page 45 of 63
Grade 1
Minor NC
Status 2
Closed
Finding 3
Finding It was observed in the records for ELD 0345 and 346 that some of the pick tickets were not being signed as received as required by the Puridiom process. Requirement The organization shall preserve the conformity of product during internal processing and delivery to the intended destination. Objective Evidence Missing signatures were noted in about 8 of 40 files reviewed. e.g. 023095-10, 023080-10, 016313-10.
Process / aspect 5
Ladysmith Warehouse
Date 6
05 Jan 11
Reference 7
1101RAB07
Clause 8
7.5.5
Planned VSE Corrective Action. Pick tickets will be signed prior to release of parts. As part of the closing duties the inventory coordinator will verify all pick tickets have been signed. Inventory personnel will receive remedial training NLT 7 January 2011. A follow up audit of this finding shall be conducted in Q1 2011 to monitor effectiveness of this CAP. Effectiveness Review Open subject to review next visit. RA 7 Jan 2011. Training has been conducted and a record available. Pick tickets for lat few months checked and found to be acceptable. Closed 7/July 2011
1. Grading of the finding * 6. Date of the finding * Major NC = Major nonconformity Form: MSBSF43000/1.1 - 0506
3. Description of the LRQA finding 8. Clause of the applicable standard RC = Requires correction Report: UQA0111079/0112 - 16-Aug-12
5. Process, aspect, department or theme xLRQA = Issue for follow-up by LRQA at next visit Page 46 of 63
Grade 1
Minor NC
Status 2
Closed
Finding 3
Finding Issues were observed with the paperwork and completion of paperwork for refurbishment of the HMMWV vehicles. Requirement Records shall be maintained to provide evidence of conformity to requirements. Documents required by the management system shall be controlled. Objective Evidence 1/ It was observed for unit ELD 333 that the Pre Induction Worksheet was completed twice by two separate personnel. It was explained this was to bring the paperwork in line with latest version but this paperwork provides evidence of inspection and completion of work and should have been signed by original person. 2/ It was also observed that interim procedures and actual procedures were both available with the same revision level. 3/ Local paperwork is being used such as the HMMWV inventory checklist and an equipment worksheet for lubrication is being used and needs to be identified as such. 4/ Reviewed records for completed work for HMMWV ELD 0314 and ELD 316 which are intensive files for the completion of the work. In accordance with quality records matrix QMF 048 is incomplete. A list of operational documents is referenced but it was observed that the file contains significantly more documents than those listed.
Process / aspect 5
Ashland Document Control & Quality Records
Date 6
05 Jan 11
Reference 7
1101RAB05
Clause 8
4.2.3 & 4.2.4
1. Grading of the finding * 6. Date of the finding * Major NC = Major nonconformity Form: MSBSF43000/1.1 - 0506
3. Description of the LRQA finding 8. Clause of the applicable standard RC = Requires correction Report: UQA0111079/0112 - 16-Aug-12
5. Process, aspect, department or theme xLRQA = Issue for follow-up by LRQA at next visit Page 47 of 63
Grade 1
Status 2
Finding 3
Finding Minor issues were observed with two units in fabrication. Requirement The organization shall ensure that product which does not conform to product requirements is identified and controlled to prevent its unintended use or delivery. Objective Evidence 1/ It was observed that for Trailer 1577 there were 3 items that were identified as pass but noted with comments relating to a failed item which was not subsequently initialled when corrected. 2/ Also task 9 has been signed off on unit 1538 as NA but signed as pass on unit 1577
Process / aspect 5
Alexandria Non Conformances
Date 6
06 Jul 11
Reference 7
1107RAB01
Clause 8
8.3
Minor NC Closed
Review of Effectiveness Training class was provided Awaiting final audit of ELD Ladysmith to see if audit report (AUD287). No similar issues as documented improved based on e-mail from auditor Keys CAR Closed RA 6 January 2012
1. Grading of the finding * 6. Date of the finding * Major NC = Major nonconformity Form: MSBSF43000/1.1 - 0506
3. Description of the LRQA finding 8. Clause of the applicable standard RC = Requires correction Report: UQA0111079/0112 - 16-Aug-12
5. Process, aspect, department or theme xLRQA = Issue for follow-up by LRQA at next visit Page 48 of 63
Grade 1
Minor NC
Status 2
Closed
Finding 3
Finding Minor issues were observed with the quality records maintained for vehicles repaired in the Ladysmith facility. Requirement Records established to provide evidence of conformity to requirements and of the effective operation of the quality management system shall be controlled. Objective Evidence 1/ ELD 337 Receipt Inspection form ELF 175 for modification SOUM 00-014 has not been signed as no for not applied, 2/ ASARC Equipment Modification Record MWO/SOUM 00014 has not been completed to indicate the modification has been applied to the vehicle 3/ The modification Tag has been applied with a 3/2011 date and not the original date of modification 4/ Final inspection paperwork is signed as complete even though this modification was not applied 5/ ELD 1718 Form ELF 172 column states initial and employee number but both fail and pass boxes have been completed.
Process / aspect 5
Ladysmith Quality Records
Date 6
07 Jul 11
Reference 7
1107RAB02
Clause 8
4.2.4
1. Grading of the finding * 6. Date of the finding * Major NC = Major nonconformity Form: MSBSF43000/1.1 - 0506
3. Description of the LRQA finding 8. Clause of the applicable standard RC = Requires correction Report: UQA0111079/0112 - 16-Aug-12
5. Process, aspect, department or theme xLRQA = Issue for follow-up by LRQA at next visit Page 49 of 63
Grade 1
Minor NC
Status 2
Closed
Finding 3
Finding Various minor inconsistencies were observed with the completion of the checklists associated with vehicle repair. Requirement The organization shall monitor and measure the characteristics of the product to verify that product requirements have been met. This shall be carried out at appropriate stages of the product realization process in accordance with the planned arrangements (see 7.1). Evidence of conformity with the acceptance criteria shall be maintained. Objective Evidence 1/ ELF141 page 3 column 10e is being completed for failed items as well as passed items even though the column is marked initial when corrected. The instructions that go along with ELF 7.0 10e require this column to be completed for both inspection and corrective action. 2/ AWE is being recorded on page 7 but is not considered AWE as defined in ELI 230 page 18 This needs clarification. 3/ M1076 Trailer ELD 1810 ELF 182 paperwork requires column 10 b to be completed however instructions for completing paperwork are different from the checklists.
Process / aspect 5
Ladysmith Vehicle refurbishment
Date 6
07 Jul 11
Reference 7
1107RAB03
Clause 8
8.2.4
1. Grading of the finding * 6. Date of the finding * Major NC = Major nonconformity Form: MSBSF43000/1.1 - 0506
3. Description of the LRQA finding 8. Clause of the applicable standard RC = Requires correction Report: UQA0111079/0112 - 16-Aug-12
5. Process, aspect, department or theme xLRQA = Issue for follow-up by LRQA at next visit Page 50 of 63
Grade 1
Minor NC
Status 2
Closed
Finding 3
Finding Although use of a new contracts database was observed the relevant procedure CPP 106 has not been updated to reflect the new practice and variations in the process were observed. Requirement The organization shall review the requirements related to the product. This review shall be conducted prior to the organization's commitment to supply a product to the customer (e.g. submission of tenders, acceptance of contracts or orders, acceptance of changes to contracts or orders) and shall ensure that a) product requirements are defined, b) contract or order requirements differing from those previously expressed are resolved, and c) the organization has the ability to meet the defined requirements. Records of the results of the review and actions arising from the review shall be maintained. Objective Evidence 1/ PWS 9Q1ZDWPS002 GUSC1 Overall TO GSQ0911DF0009 5/4/2011 2/ International group Contracts are entered in the system after review by contracts personnel but there is no CA25 or equivalent produced. Contract FA*10809D0011 TO 31
Process / aspect 5
Alexandria Contract Administration
Date 6
08 Jul 11
Reference 7
1107RAB04
Clause 8
7.2
Review of Effectiveness These documents were all made inactive by VP Contracts. PMT Rev 13 has been updated and issued to DCS. Personnel have been trained
1. Grading of the finding * 6. Date of the finding * Major NC = Major nonconformity Form: MSBSF43000/1.1 - 0506
3. Description of the LRQA finding 8. Clause of the applicable standard RC = Requires correction Report: UQA0111079/0112 - 16-Aug-12
5. Process, aspect, department or theme xLRQA = Issue for follow-up by LRQA at next visit Page 51 of 63
Grade 1
Minor NC
Status 2
Closed
Finding 3
Finding Minor issues were observed with the calibration system in Chesapeake. Requirement The organization shall establish processes to ensure that monitoring and measurement can be carried out and are carried out in a manner that is consistent with the monitoring and measurement requirements. Objective evidence 1/ Lost equipment is recorded in the listing and a system is maintained for checked out equipment. A review has not been performed to ensure this equipment is not in use. 2/ Certificates are not being signed to indicate review of status 3/ Various items of NJ Equipment UT and test equipment are unidentified with any status
Process / aspect 5
Chesapeake Calibration
Date 6
4 Jan 12
Reference 7
1201RAB01
Clause 8
7.6
1. Grading of the finding * 6. Date of the finding * Major NC = Major nonconformity Form: MSBSF43000/1.1 - 0506
3. Description of the LRQA finding 8. Clause of the applicable standard RC = Requires correction Report: UQA0111079/0112 - 16-Aug-12
5. Process, aspect, department or theme xLRQA = Issue for follow-up by LRQA at next visit Page 52 of 63
Grade 1
Minor NC
Status 2
Closed
Finding 3
This non conformance relates to change to approval Nononconformity Statement: The control of the website www.vsecorp.com is not adequate. Requirement:
Process / aspect 5
Website
Date 6
16 Jul 12
Reference 7
1207PM01
Clause 8
4.2.3
ISO 9001:2008 Section 4.2.3 Documents (including electronic) shall be controlled (b) and approved for adequacy prior to use. Evidence: The website www.vsecorp.com does not distinguish between sites that are and are not ISO certified, the website include currently claims that VSE is an ISO 9001:2008 registered company. The Riverside CA is already listed in the website under the registration claim. All the sites under GLOBAL Division are also listed in the website and they are not yet ISO 9001:2008 certified.
The website www.vsecorp.com is not able to be altered or changed from the Riverside CA site.
Corrective Action(s): Change the website www.vsecorp.com to make it clear which sites are not ISO 9001:2008 certified. Update the website www.vsecorp.com to include the newly added ISO certified Sites. The internal audit program will include checking the website www.vsecorp.com for accuracy. Verification of Implementation/Effectiveness An internal audit will be conducted to verify the accuracy and clarity of ISO 9001:2008 certifications vs. the website www.vsecorp.com. Due Date January 17, 2013. The corrective action plan was reviewed and accepted by P. Mancilla on July 16m 2012 Lead Assessor Review Further evidence provided by customer that website does not specifically claim certification for all sites. Customer agreed to review database and further clarify all site approvals. Closed 20 July 2012
1. Grading of the finding * 6. Date of the finding * Major NC = Major nonconformity Form: MSBSF43000/1.1 - 0506
3. Description of the LRQA finding 8. Clause of the applicable standard RC = Requires correction Report: UQA0111079/0112 - 16-Aug-12
5. Process, aspect, department or theme xLRQA = Issue for follow-up by LRQA at next visit Page 53 of 63
Grade 1
Minor NC
Status 2
Closed
Finding 3
Non-conformance: The process for contract review is not effectively applied. Requirement: ISO 9001, section 7.2.2: The organization shall review the requirements related to the product. This review shall be conducted prior to the organization's commitment to supply a product to the customer (e.g. submission of tenders, acceptance of contracts or orders, acceptance of changes to contracts or orders) and shall ensure that a) product requirements are defined, b) contract or order requirements differing from those previously expressed are resolved, and c) the organization has the ability to meet the defined requirements. Evidence: Reference: Award contract document dated Jan 20, 2011--per Performance Work Statement (PWS) Professional services to Support the US Army Reserve Equipment Engineering Maintenance and Logistics Readiness Support, dated Dec 3, 2010 and VSEs Technical Offer incorporated by reference. - p. 118 of the proposal includes our ISO 9001:2008 Registered Quality Management System and certification by LRQA. But not all sites are included in the certification (San Antonio, Laredo, and Hamel). This claim is repeated on p. 38.
Process / aspect 5
Alexandria Contracts (ELD)
Date 6
20 Jul 12
Reference 7
1207AMF02
Clause 8
7.2.2
Lead Assessor Review Clarification received from customer that contract does not require ISO9001 certification. Customer agreed to review database and clarify site approvals. Closed 20 July 2012
1. Grading of the finding * 6. Date of the finding * Major NC = Major nonconformity Form: MSBSF43000/1.1 - 0506
3. Description of the LRQA finding 8. Clause of the applicable standard RC = Requires correction Report: UQA0111079/0112 - 16-Aug-12
5. Process, aspect, department or theme xLRQA = Issue for follow-up by LRQA at next visit Page 54 of 63
5. Assessment schedule
Management system elements to be assessed at each visit:
Management review Management of change Continual improvement Internal audit Corrective action Preventive action and system planning Use of LRQA logo and other marks
Visit type > Due date > Start date > End date > Assessor days > Process / aspect
1/2013 TBD 6
7/2013
1/2014
Final selection will be determined after review of management elements and actual performance
Alexandria, VA, HQ Chesapeake VA Ladysmith VA San Diego Chula Vista CA Texarkana AR Government Services Alexandria, VA, HQ -Contracts -Purchasing -HR -QA -Marketing -IT -Facilities -Security Federal Group -SED Division -ELD Division International Group -Global Division -Defense Services Division - Government Services HQ Chesapeake, VA, Defense Division -Project Management -Design -Procurement -Planning
Form: MSBSF43002/0.3 - 406
2 Days 1Day
2 Days 1Day
3 Days 1Day
2 Days
AM1
PM2/3
PM3/2
AM3/2
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Certificate renewal
Stage II
SV1
Sv2
Sv3
Sv4
Sv5
Visit type > Due date > Start date > End date > Assessor days > Process / aspect
1/2013 TBD 6
7/2013
1/2014
Final selection will be determined after review of management elements and actual performance
- HR - QA -Site (Fabrication) Chesapeake, VA GD Division - Logistics Ladysmith, VA -Refurbishment San Diego, CA -Project Management -Logistics Government Services sites: Dayton NJ, Laredo TX, Pompano FL, Riverside CA.
PM1
PM1
PM1/1
AM1/1
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Certificate renewal
Stage II
SV1
Sv2
Sv3
Sv4
Sv5
Progress information 6. Visit type and date Surveillance #1 6-8 Feb 2006 Surveillance #3 10-12 Jul 2006 Surveillance #4 2-5 Jan 07 7. Progress summary All divisions are on target apart from SED which had 7 complaints raised. All divisions are within the target at present for 2006. SED have 2 concerns and Fleet 1 all others 0. 8. Current performance SED 7 Complaints 9. Findings log cross reference (if applicable) 0602RAB01 10. Status On-Going
All divisions are within the target at present for 2006. SED have 3 concerns and Fleet 2 and BAV has 1, all others 0. VSE will review at MR if this objective will be reviewed in future All divisions are within targets.
Surveillance #5 16 July 07
BAV 0 FMD 1 VCG 0 SED 2 ELD 0 BAV 1 FMD 2 VCG 0 SED 3 ELD 0 BAV 1 FMD 0 VCG 0 SED 1 ELD 1
None
On-Going
None
On-going
None
On-Going
Page 57 of 63
All divisions are within target of no more than 3 complaints per year
The metric has been reduced to 2 per division All divisions are within target of no more than 2 complaints per year It was decided with management rep to leave the discussion on objectives until after next management review The divisions are currently within target of no more than 2 complaints per year There have been 4 complaints of which 3 are associated with FSS which is outside certification. The other is against International group again outside certification. Three complaints against ELD are on the system one of which has been rescinded. One complaint against shelters was also closed. Third complaint against trailer was accepted and the manual was updated to reflect failures detected by customer. This is now closed. There are no complaints entered for 2010. However following discussions with the company CEO this may not be the best metric to follow. New improvement areas will be discussed before the next visit that better review quality goals against the SPG Goals. There are a new series of QMS metrics being developed which will measure the strategic objectives for the company. Goal is defined but method of measurement is in development and will be in place by next surveillance. Complaints are on target There has been an increase in complaints for the ELD division which currently have 6 complaints. However it was observed that 5 of 6 complaints issued are against sites not currently in the certification.
None
On Going
None None
On Going On Going
None
Open
None
Open
None
None
CLOSED
None
Open
None
Open
Page 58 of 63
The Increase in customer concerns for 2011 was discussed at management review with an action to increase number of PMP certified project managers. Even though rise in complaints was for sites not covered by the certification an action plan has been generated to address customer issues. Over the last 6 months there have no customer complaints issued Complaints are on track.
None
OPEN
None
OPEN
Page 59 of 63
Selected theme(s) (include reasons for theme selection) Defense Services Division Annual visit to Chesapeake. Government Services Sample to Laredo TX and Pompano, FL.
HR, Audits, Quality Records, Management Review Marketing, IT, Facilities, Security, Federal Group SED and Government Services.
8. Certificate details
ISO 9001:2008
The Management System is applicable to:
Provision of Project Management, Engineering, Prototyping, Refurbishment, Installation, Seized Property Management, and Logistical Services through the Global Division, Defense Services Division, Government Services Division, Systems Engineering Division and Engineering & Logistics Division.
Suffix /
(for example, /A, /B, etc)
Multi-site certificate
(Complete a certificate schedule [multi-site form]) as well as this form
Multiple languages
(Complete separate copies of this form for each language)
Accreditation / number of certificates: UKAS / Reason for issue of certificate: Initial certification Change of certification Certificate renewal RvA / other / ANAB/ 2 Not accredited /
Further instructions: (for example, module and / or annex for directives) n/a
Page 61 of 63
Required
Not required
Page 62 of 63
Activities:
Provision of Project Management, Engineering, Prototyping, Refurbishment, Installation, Seized Property Management, and Logistical Services through the Global Division, Defense Services Division, Government Services Division, Systems Engineering Division and Engineering & Logistics Division. Corporate Headquarters and Support Location.
Locations:
500 Woodlake Drive, Chesapeake, VA, 17253 Center Drive, Ruther Glen, VA. 1670 Brandywine Drive, Chula Vista, CA. 35 and 41 Globe Drive, Texarkana, AR. 033 Union Pacific Blvd, Laredo, TX. 6721 Sycamore Canyon Blvd, Bldg 3, Riverside, CA. 111 Herrod Blvd, Dayton, NJ, 08810. 2951 N.W. 27th Avenue, Pompano Beach, FL.
Certificate suffix: (/A, /B, if required)
Activities:
Project Management, Engineering, and Logistical Services - Defense Services Division and Global Division. Equipment Refurbishment - Engineering & Logistics Division. Project Management and Logistical Services for Shipboard Systems- Fleet Maintenance Division. Equipment Refurbishment Logistics Division. Seized Property Management Seized Property Management Seized Property Management Seized Property Management Engineering &
Form: MSBSF43004 revision 0.3, 26 January 2012 Report: 0111079/0112 - 16 August 2012
Page 63 of 63