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REVIEW ARTICLE Year : 2012 | Volume : 34 | Issue : 1 | Page : 21-24 Boundary Crossings and Violations in Clinical Settings
Aravind VK, Krishnaram VD, Thasneem Z. Boundary Crossings and Violations in Clinical Settings. Indian J Psychol Med 2012;34:21-4
VK Aravind, VD Krishnaram, Z Thasneem Department of Psychiatry, Ram Psychiatric Institute, 338A, Annanagar, Madurai, Tamil Nadu, India Date of Web Publication 15-May2012
Correspondence Address: V D Krishnaram Director and Chief Psychiatrist, 338A, Annanagar, Madurai - 625 020, Tamil Nadu India
DOI: 10.4103/0253-7176.96151
Abstract Principles of beneficence, autonomy, and nonmaleficence, compassion along with fiduciary partnership are the core concepts in the doctor-patient relationship in therapeutic settings. There are varieties of reasons for boundary problems. Physicians ignorance, exploitative character, emotional vulnerability moral weakness and similar factors may pave the way for boundary issues resulting in nonsexual or sexual boundary crossings and violations. Keywords: Boundary crossings, boundary issues, boundary violations
How to cite this article: Aravind VK, Krishnaram VD, Thasneem Z. Boundary Crossings and Violations in Clinical Settings. Indian J Psychol Med 2012;34:21-4
Introduction
Physicians are held in great esteem and respect by the society. It is the duty of the medical personnel to discharge their duties toward the billions of suffering from physical or psychological disorders, with a sense of commitment and without damaging the values of ethics. The behavior of the physicians toward their clients must be consistent in all aspects with the norms of the society and culture they live. Physicians are bound to abide by Hippocratic Oath. The Hippocratic Oath is an oath historically taken by doctors swearing to practice medicine ethically. [1] The physician must possess the competence or the need to master his task; he must practice the ethical behavior and be able to police his ranks. He must possess accountability and is also accountable to public. Public trust must be maintained. The quality of advocacy and the ability to advocate for physically and mentally ill persons by the physician will contribute to the effective preservation of the public trust that he enjoys. Social relationships are complex with many levels of interaction. However, a covenant protects the space that must exist between the professional and the client. This formal agreement controls the power differential in the relationship and "allows for a safe connection based on the client's needs." [2] Physicians have an ethical obligation to care for all patients with beneficence, nonmaleficence, and confidentiality. [3] Within this privileged and trusted relationship, we must address our patients' needs instead of our own. Physicians behavior toward patients should always be initiated and maintained with the patients best interest in mind. The maintenance of boundaries thus helps to preserve the integrity of the relationship and expand the trust the public has in them. Definition of Boundary
A boundary may be defined as the "edge" of appropriate professional behavior, transgression of which involves the therapist stepping out of the clinical role or breaching the clinical role. Boundaries define the expected and accepted psychological and social distance between practitioners and patients. Boundaries are derived from ethical treatise, cultural morality, and jurisprudence. Sometimes, it is difficult to clearly define the perimeter of these boundaries and the integrity of the relationship. [4] Boundary Issues
Boundary issues are disruptions of the expected and accepted social, physical, and psychological boundaries that separate physicians from patients. The therapeutic relationship between a doctor and the patient is established solely with the purpose of therapy and whenever this relationship deviates from its basic goal of treatment, it is called boundary violation and becomes non-therapeutic. In psychiatry, as the therapeutic relationship is prolonged and more personal as many confidential matters are discussed,
there is likelihood of developing strong emotional bonds. This may lead to nontherapeutic activity. [5] Boundary issue types Two types of boundary issues are identified by Gutheil and Gabhard-boundary crossings and boundary violations. [5] This may result or manifest as non-sexual or sexual boundary crossings and boundary violations. A boundary crossing is a deviation from classical therapeutic activity that is harmless, non-exploitative, and possibly supportive of the therapy itself. In contrast, a boundary violation is harmful or potentially harmful, to the patient and the therapy. It constitutes exploitation of the patient. Similarly, boundary crossings and violation may arise from the therapist or from the patient. Ethical principles in boundary issues Respect for the dignity of the patient is the fundamental ethical principle in boundary problems. [6] The patient's authentic goals or choices must be respected. The concept of autonomy that is fostering the patient's independence and separateness as a selfdirecting person, along with promoting the self-determination attitude of the patient form the central core in the perseveration of the boundary concepts. The fiduciary relationship, namely the concept of trust or good faith, must be maintained. A fiduciary in healthcare is one whose actions are worthy of trust. A fiduciary partnership has been described as being characterized by "sincerity without reserve" and "loving care" (Guttentag 1968). [7] Fiduciary rubric components like altruism, beneficence, nonmaleficence, and compassion have to be observed in the treatment setting. The therapist has to observe and see that his personal gain does result in exploitative situation and damage the principles of neutrality and abstinence. Clear professional boundaries create safety for both patients and physicians as well as for society. Boundaries establish clear roles for physicians and define the therapeutic territory; they do not undermine the physician-patient relationship. If boundaries are ignored, physicians can find themselves acting in their own best interest instead of the patient's best interest. Slippery slope concept The doctor is responsible for preserving the boundary and he should ensure that boundary violations do not occur. If even a minor violation occurs, it is better to transfer the patient to a colleague. The boundary violation typically starts small and become incrementally problematic and the dyad starts sliding down the slope. This is known as Slippery Slope Concept. Non-sexual boundary issues The role played by a physician is to be "synonymous with the Hippocratic obligation to act always in the interest of the patients and avoid harming them." It is essential that the psychiatrist not reverse his or her professional role with that of the patient. Role boundaries may be crisp, flexible, or fuzzy, depending on the role under consideration and on the cultural climate.
The boundary examines the quality and quantity of time spent with the patient. When physicians spend great lengths of time with attractive patients but less with unattractive ones, there is a potential boundary difficulty. Likewise, scheduling patients outside regular hours, giving "special" late appointments, or offering more frequent follow-up than is medically necessary suggests that physicians' needs are being met before patients needs. Patients should be treated similarly when deciding where treatment is to occur either in the consultation room, bedside, or if needed at home and must be seen in similar contexts. The place of consultation should be clinic and the time should also be during the consultation hours. If the psychiatrist charges fees, he should keep charges that are reasonable for that area. It would be difficult to claim that gifts from a physician to a patient are beneficial. The most obvious form of gifts are consumer goods, but there are more subtle "gifts," such as generous prescriptions or excessively large amounts of drug samples to selected individuals. These medication favors are particularly dangerous with addictive medications, because they place the patient in a dependent position. Likewise, the physicians must relent to accept gift or favors from the patient. Very often, influential people like politicians and government officials may offer special privileges for the doctor or his department, but all such concessions or allurements are also unethical. Whenever the psychiatrist and the patient start becoming friendly, then the therapeutic relationship is compromised. The objectivity is compromised and factors outside the therapeutic relationship may become destructive to the therapeutic process. Business relationship with a current patient is unethical except when one is living in a small community where such relationship cannot be avoided. Physicians should avoid seductive or revealing dress when treating patients. Clinical apparel can help maintain the appropriate professional distance between physician and patient. The way the physician addresses his client is most important. Doctor should be dressed formally. Dresses that are flashy or reveal body part in a provocative manner should be avoided. The language used should be formal and abusive or double meaning words should be avoided. Physicians sometimes reveal increasingly personal details to patients and end up violating appropriate boundaries. Unlike regular social conversation, our main task is to listen, not to talk. Any clinical decision should be based on what is best for the patient; the physician's ideology should play as little apart as possible in such decisions. The physician may be against inter-religion marriages, but if the patient wants it, then his wishes should be respected. Touch is an extremely powerful bonding tool, but like most tools, it cannot be used indiscriminately. Though touch is a necessary component of diagnosis and healing in medicine, it can be misunderstood. Physicians must be clear about why touch is necessary. [8]
Boundary issues involve circumstances in which health professionals encounter actual or potential conflicts between their professional duties and their social, sexual, religious, or business relationships. Health professionals should not engage in dual or multiple relationships with clients or former clients in which there is a risk of exploitation or potential harm to the client. A professional enters into a dual relationship whenever he or she assumes a second role with a client, becoming mental health professional and friend, employer, teacher, business associate, family member, or sex partner. Conflicts of interest occur when professionals find themselves in "a situation in which regard for one duty leads to disregard of another or might reasonably be expected to do so." Health professionals should be alert to and avoid conflicts of interest that interfere with the exercise of professional discretion and impartial judgment. Boundary issues may thus result or originate from the way in which the physician schedules his working with the client by the time and place of consultations, contacts on phone, in social meetings, etc., or by accepting or giving of gifts, money, or by the types of clothes the doctor wears and the language he uses. Boundary issues involve the therapist's role and his relationship with the patient and his family. [9] Sexual misconduct Four elements appear in all boundary violations, and these are particularly notable in sexual abuse of patients by physicians. The elements are role reversal, secrecy, double bind, and indulgence of professional privilege. First, sexual misconduct usually begins with relatively minor boundary violations, which often show a crescendo pattern of increasing intrusion into the patient's space that culminates in sexual contact. A direct shift from talking to intercourse is quite rare; the "slippery slope" is the characteristic scenario. As Gabbard and Simon have pointed out, a common sequence involves a transition from last-name to first-name basis; then, personal conversation intruding on the clinical work; then, some body contact (e.g., pats on the shoulder, massages, progressing to hugs); then, trips outside the office; then, sessions during lunch, sometimes with alcoholic beverages; then dinner; then movies or other social events; and finally, sexual intercourse. Second, not all boundary crossings or even boundary violations lead to or represent evidence of sexual misconduct.
[10],[11],[12]
Conclusion It will be apt to conclude with the following remarks by T. L. Beauchamp. "An absolutist position concerning treatment boundary guidelines cannot be taken. Otherwise, it would be appropriate to refer to boundary guidelines as boundary standards. Effective treatment boundaries do not create walls that separate the therapist from the patient. Instead, they define a fluctuating, reasonably neutral, safe space that enables the dynamic, psychological interaction between therapist and patient to unfold."
All about elephants in rooms and dogs that do not bark in the night: Boundary violations and the health professional in India
Sunita Simon Kurpad,1,2 Tanya Machado,2 Ravindra B. Galgali,2 and Sheila Daniel2 Author information Copyright and License information Go to:
Abstract
Sexual and non-sexual boundary violations occur in the health professional-patient relationship all over the world as well as in India. However, the issue is rarely, if ever, discussed here in a frank and rational manner. This paper discusses the challenges faced by all health professionals and particularly mental health professionals in handling this problem in India. Health professionals can now either let things remain as they are or try to change things for the better, despite the inherent risks in attempting the latter. Since knowledge about boundary issues is essential for effective healthcare, prevention of boundary violations by oneself and reducing harm to patients should a violation occur by another professional, it is important that all health professionals are aware of the issues involved. Keywords: Doctorpatient relationship, health professional, India, medical ethics, mental health, non-sexual boundary violations, sexual boundary violations Go to:
INTRODUCTION
Boundaries define the limits of any professionalclient relationship. The importance of defining and respecting boundaries in the doctorpatient relationship has received much attention in Western literature.[1,2] Boundaries delineate issues ranging from confidentiality, gift taking, to physical touch[3] [Table 1]. It is the doctor's responsibility to respect the fiduciary duty arising from the doctorpatient relationship. Boundary violations (BVs) can occur when there is blurring between professional and personal roles and identities. Dual relationships can occur in social, business, romantic, or sexual spheres. Both non-sexual and sexual boundary violations (NSBVs and SBVs) are known to cause various problems.[2,4,5] The primary focus of this paper is BVs that occur in the context of an emotional relationship between the patient and doctor. However, as BVs are generally recognized by actions and not intent, we also mention some acts where there is no question of an emotional relationship and are no different from other acts of sexual abuse such as inappropriate touch.
Table 1 Boundaries in the doctorpatient relationship Most doctors are exemplary in their professional roles and it may be only a few that fall short of that ideal. However, some offenders can turn out to be serial offenders.[6] SBVs are a particularly serious issue as it is not openly discussed. One could assume that BVs are not a problem in India because they do not get publicity in rational academic fora. However, the recently published Elephant in the room study, an anonymous survey among psychiatrists and clinical psychologists in Karnataka on awareness about BVs, has shown that both NSBVs and SBVs occur in the health professionalpatient relationship in India, but not all mental health professionals (MHPs) are aware of it.[4] BVs are known to occur in all subgroups of health professionals. An opinion published from Pakistan challenged the perception that BVs are a (Western) culture-bound syndrome by noting that BVs are not discussed in our South Asian cultures, as such incidents are buried and not allowed to surface.[7] As the broad issues are similar when one discusses any health professionalpatient relationship, for ease of terminology we have used the term doctorpatient relationship in this paper. We have used he to refer to the doctor, though BVs are known to be committed by female doctors as well.[1] Patient victims can also be male or female, but we have used she as a generic to refer to them. We have retained the word patient instead of client as we feel doctorpatient relationship conveys the nuances of the relationship better than doctorclient. This paper draws attention to this global phenomenon in the context of the particular difficulties in handling it safely in India. It has been noted that one of the reasons for ignoring this problem of sexual abuse, i.e., the reason for the elephant in the room, is that even attempting to handle this issue can be aversive to all involved.[4] MHPs such as psychiatrists, clinical psychologists, and psychiatric social workers have a pivotal role in beginning to address the issue effectively, having both the knowledge on behavioral aspects of sexual abuse and clinical expertise in problem solving skills. Go to:
Knowledge about boundary issues is not only essential for effective healthcare but also for prevention of BVs by oneself and in reducing harm to patients should a violation occur by another professional
Some patients seek medical help or therapy for the mental health or personality difficulties, which make them vulnerable to BVs BVs can lead to further emotional problems; therefore, unless the treating therapist is aware that BVs can occur in India, he or she is unlikely to recognize or handle it effectively The doctor/therapist who violates sexual boundaries needs to be confronted and may need psychiatric or psychological evaluation If the victim and offending doctor give different versions of the incident, the MHP may be asked to take on the role of an expert witness, despite some inherent limitations[8] Though false allegations by patients are supposedly rare, it is by no means uncommon in India.[4] As it can have devastating consequences, MHPs may be asked to deal with this issue as well As MHPs are also teachers, the ethical issues in managing boundaries have to be taught, discussed, and supervised. Lack of training in boundary issues can sometimes lead professionals into difficulties or putting themselves in at risk situations for false allegations.
important and integral part of the treatment plan.[3] However, the risk is that boundaries can get blurred and exploitation can occur, as roles can become confused. Most patients need the structure provided by clear and consistent boundaries. If not, the management of transference and counter-transference can become impossible, creating conflicts of interest and jeopardizing professional judgment to the detriment of patient care. NSBVs such as socializing/friendships with patients, accepting gifts for personal use, undue self-disclosure, and special low fees are some examples of BVs, which can lead to difficulties in the doctorpatient dynamic.[2] The same holds true for other dual relationships such as business dealings; even if the doctor does not expect personal benefit, for example, soliciting an advertisement for a conference brochure. In our recent Elephant study, there was a disagreement whether gift taking could be construed as a BV in the Indian culture. Traditionally, in India, when no fee is charged for a service (e.g., education), then it was deemed acceptable to accept a gift in kind. In clinical practice where patients are charged fees, an apparent expression of gratitude can change the doctorpatient dynamic, if the doctor is not alert to it. One also needs to think twice about accepting gifts (if they are for personal use) at the termination of therapy, since the relapse rates in psychiatry (and other medical conditions), ensure that one cannot assume that the termination of therapy or treatment signals the end of the doctorpatient relationship. Interestingly, in the ancient Ayurvedic text Caraka Samhita, the oath of initiation into medicine prohibited physicians from accepting any gifts other than food from women. That too had specific guidelines No offering of meat by a woman except at the behest of her husband or guardian will be accepted by thee.[10] Dual relationships that would not reasonably be expected to cause problems, risk exploitation or harm are not considered unethical. A home visit done only for clinical reasons and not involving any secondary relationship is obviously not a problem.[3] Sometimes, a social or business contact can become inevitable, especially within smaller community/town/rural area. Here, it is important that the doctor does not exploit, or even look like he is exploiting the doctorpatient relationship in any way.[4] However, one should remember the dangers of the well-known slippery slope, where sometimes NSBVs can slip into SBVs.[11]
Sexual contact that occurs in the context of an emotional relationship between the doctor and patient is more easily seen as NSBVs, which slipped into SBVs. Legally speaking, these can be seen as consensual acts between adults. Ethically speaking, such acts are not truly consensual due to the power differential in the relationship. It is possible for patients to be attracted to a doctor who is caring and supportive at a moment of crisis, but it should always be the responsibility of doctors not to take any advantage of the situation.[14] Though doctors who abuse tend to rationalize their behavior, the consequences of the SBV are nearly always damaging to patients and similar to incest.[5,15] Not only sexual intercourse, but taking an unnecessary sexual history, sexual talk, and inappropriate touching can also qualify as an SBV. Some actions like inappnsiropriate physical examination, where the patient might not even realize that she has been subjected to an unnecessary touching/procedure, are really no different from other acts of sexual abuse. In some cases, where SBVs have occurred, the NSBVs do not seem much different in spirit from grooming techniques used by sexual abusers in other vulnerable groups like children.[16] Physical touch has been classified as an NSBV in the West. However, in India, physical touch has less of a cultural sanction, especially when strangers of the opposite gender meet. Usually, greeting a person with the traditional namaste with folded hands is more common than shaking hands. Some public displays of affection which seem to be culturally acceptable in India are touching or hugging the elderly, hugging children and same gender adults holding hands (though we are not aware of any specific studies on this issue). Therefore, in India, physically touching a patient except in the context of appropriate physical examination could be risky because even if the doctor does not mean anything inappropriate by a comfort touch, the patient especially if a victim of past sexual abuse/grooming, might misunderstand the gesture of the doctor. Of course, there are some clinical situations where a comfort touch is obviously appropriate. For example, if a patient is in physical distress.
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can still be hazardous to make an allegation of sexual abuse. Recently, media attention was focused on the case of a 14-year-old girl who was allegedly molested by a senior policeman. It was reported that It took the legal system 19 years, 40 adjournments, and more than 400 hearings; and the court finally pronounced the policeman guilty under Section 354 IPC (molestation) and sentenced him to 6 months imprisonment and a fine of Rs 1,000. The patient and family were harassed and finally the young girl (had) committed suicide.[30,31] The authors cannot opine on whether these represent the facts of the case or not,[32] but this is the public perception on what can happen if one makes allegation of sexual abuse in India, especially against someone in a position of relative power. Given this perception even in a situation where there can be no debate on the question of consent, it is perhaps unrealistic to expect patient victims to be willing to make complaints. In the case of the young teenager, it was the ensuing public outcry that led to a tougher sentence.[33] All this puts a greater responsibility on the medical fraternity in India to take proactive action on this issue. The MCI's ethical guidelines does state that A physician should expose, without fear or favor, incompetent or corrupt, dishonest or unethical conduct on the part of members of the profession.[19] Concealing BVs in a colleague has been likened to an enabling member of an incestuous family, keeping the family secret that enables the perpetrator to continue the abuse.[34] However, even countries which have systems in place to support whistle blowing by third party doctors (doctors to whom patients or care givers subsequently disclose a history of abuse), have acknowledged practical dangers and difficulties.[35,36] Regarding the behavior of third party doctors, the analogy to the silence of the dog in the night in the Sherlock Holmes story Silver Blaze seems appropriate. In this story, the mystery surrounding the theft of a race horse was solved by noticing what did not happen, i.e., the dog did not bark at night. Holmes correctly deduced that the dog did not raise an alarm as he did not realize that a crime was being committed because he knew the offender.[37] When third party doctors hear of allegations of SBV by someone they know, sometimes they cannot even imagine that it could be true. There is also a possibility that false allegations get more publicity among doctors.[4]
Table 3 Management principles of patients who have experienced SBVs by an earlier therapist[38]
He should be advised against trying to contact the patient while the enquiry is going on As some offenders are neither psychopathic nor serial offenders, they too might benefit from compassionate regard for their special needs, with implementation of normal disciplinary measures[5] If evidence of mental illness is found, it should be treated Counseling support to handle consequences such as loss of job or public humiliation might be needed Specific education interventions can be tried to promote behavioral change.[39] As one mental health expert noted (on behavioral intervention and rehabilitation in offenders who are genuinely remorseful) Do we believe that behavior can change? If we do not, we are in the wrong business[40] If the medical license is revoked, it can be given back after a period of time, so long as he agrees to work under supervision. Practice limitations can ensure future patients are not put at risk[2,34] In a rare situation, where the doctor and patient both feel that they are genuinely in love and want to continue their relationship, the doctor should be encouraged to discuss this with a colleague and transfer the patient's care to another doctor. However, it may be important for doctors to remember that transference and counter-transference issues persist beyond the termination of the doctorpatient relationship, and sometimes termination occurs solely to enable sexual relations.[24] As another response to the Elephant paper pointed out, the validity of consent in consensual relationships can be questioned when the psychiatrist involved with the patient is also the treating psychiatrist and this makes for a thin line between SBV and sexual molestation.[41] This is indeed true of any power imbalanced relationship Cases involving children, intellectual disability and other situations where the question of consent does not even arise, are criminal acts and are better
handled by the criminal justice system, like the recent case of a serial offender pediatrician in the US.[42] Go to:
PREVENTION
Improved awareness would be central to prevention. The need to train all health professionals, not just medical undergraduates and postgraduates on boundary issues has been highlighted by us elsewhere.[4] Medical students need to be sensitized to boundary issues and taught how to take appropriate sexual history and physically examine patients without making them uncomfortable.[43] Similarly, doctors should ensure that when surgical procedures and electroconvulsive therapy take place (in fact, any procedure where the patient is likely to be sedated or drowsy), nursing staff are present not just during the procedure but during the induction and recovery from anesthesia. Staff performance (irrespective of status) should be regularly reviewed. As NSBVs can slip into SBVs, supervision of clinical practitioners can reduce the risk of BVs.[44] As BVs also happen by senior doctors who may not lend themselves easily to supervision, it is important to have systems in place for supervision through peer groups for continuous professional development. It has been suggested that no one who practices psychotherapy is too old and senior for supervision.[2] That is good clinical practice, not just a safeguard against BVs. However, since countries that have dealt with this issue for years have failed to eradicate it, we should focus on educating patients and carers. Educating them would be an important way to reduce the risk of SBVs or even allow for early recognition of warning signals at the beginning of the slippery slope.[45] Special care is needed for vulnerable groups such as patients with substance dependence, intellectual disability, chronic mental illness, children, adolescents, elderly and forensic patients. Patients and carers should know what to expect in terms of physical examination or sexual therapy (otherwise they might not even realize that they have been subjected to some unnecessary/inappropriate behavior). In India, the Mental Health Act of 1987, requires periodic inspection of all psychiatric centers.[46] Perhaps, now one additional thing can be checked, i.e., who is practicing counseling, psychotherapy, sexual therapy or doing home visits and whether they are being supervised. We realize that this will not prevent BVs but naming and acknowledging the problem will raise awareness. As some centers in India offer mental health services without adequate supervision, it is important that carers check on the quality of professional help available before blindly admitting patients in these places. With the burgeoning private practice in metros, doctors also need to be educated on how to avoid boundary violations, with special care regarding home visits. The risks of BVs can be reduced if clear procedures are in place [Table 4].
the lead in tackling sexual abuse in our society, as effective action might best be achieved by the groups themselves. In India, to expect victims to do something about sexual abuse will only delay effective action. It is important to aim for ideal, ethical medical and psychiatric care, rather than settle for less citing terms like available resources and ground realities. As the renowned physician William Osler said in his address to medical students 100 years ago, The practice of medicine is an art, not a trade; a calling, not a business; a calling in which your heart will be exercised equally with your head. Respecting boundaries will ensure that doctors can use their heart to benefit patients, and not to harm them.