Giakoump Fotios

Karaoli & Dimitriou 111 Piraeus, Attica - Greece (+30) 6939-533285 fotgia21@gmail.com

Targeting IT and Computer Technician Positions

Four years in an IT position of a major Greek ISP and more than two years in an administrative technical position for a major retail store. Consistently recognized for technical troubleshooting skills; successfully resolving any hardware/software issues while being under a tight schedule and achieving monthly sales/customer quota. Quickly learn and master new technology; successfully working as a team and taking initiative; adaptable to any sort of needs that required from the task at hand.

Education
NTUA University Athens November 2007 to May 2008 Network Technology Seminar Introduction to TCP/IP Static and Dynamic Routing VLANs Network Security (Firewall, Proxy, DMZ etc.) and VPNs

Public Vocational Training Institute Athens - 2000 Computer Technology Specialist

Delphi Visual Basic Microsoft Access Basic Database Structure Knowledge

Unified Lyceum Piraeus 1997 GPA: 16.5/20 Computer Technology Field

Introduction to Operating Systems Visual Basic Hardware Structure

Technology Summary
Systems: Databases: Languages: Software: Hardware: Windows 9X/NT/2000/XP/2K3/Vista/7, Ubuntu Linux. MySQL, MS Access. GW Basic, QBasic, Visual Basic, Delphi. MS Word, MS Excel, MS PowerPoint, Navision, IIS 5.0. Network Setup, Computer & Laptop Assembly/Disassembly

Professional Experience

MULTIRAMA Dafni store Athens, Attica In Store Tecnician/Section Manager (November 2009 to May 2012) IT support and in store service; responsible for the PC, Gaming, TV and Home Entertainment section. Selected Contributions: Kept a solid customer base that required technical support and successfully met the monthly Tech service income target. Managed an up-to-date display of the technology products while maintaining a low bad stock percentage. Made deals with the central MULTIRAMA product managers for specific promotions (Panasonic 50 3D Display Demo, Nintendos 3DS Demo Consoles Display, PS3 Demo Running with the latest games etc.). SELF EMPLOYED Freelance Technical Support Athens/Voula, Attica Onsite Technical Support (February 2008 to October 2009) Network set up for various internetproviding stores, registering domain names and managing websites (business and personal) and onsite technical support to end users and business. PAPATHEOXARIS GROUP Onsite IT Support Athens/Glifada, Attica IT Support (May 2006 to February 2008) IT support and accounting support for nightclubs (ATHINON ARENA, DIOGENIS, APOLLON, THALLASA) during their work hours. Selected Contributions: Working during nighttime and dealt successfully with extreme volumes of work during the closing hour of the club. Provided network solutions that speed up the payment process by optimizing the terminals and setting up network printers. BONIAS Private Schools for Public Sector Exams Athens, Attica Technical Support (part-time) (May 2005 to April 2006) Provided maintenance for 20+ printers and network setup for 10+ terminals. Selected Contributions: On-Call support 12 hours a day, 5 days a week; especially during the exams periods. Managed to strike a deal for wholesale prices for all the printer supplies (~15%) DRAGONS EYE - Board/Card/Miniature Game Retail Store Keratsini, Attica Store Manager (July 2004 to April 2005) Financial and Product management of the store, responsible for finding new products and importing them from abroad and one of the popular grounds for official card game tournaments.

Selected Contributions: Worked within budget and kept a high profit rate by importing products from the E.U. Used the 10+ years experience of playing card games to create a solid customer base, which was maintained with the, regular, official tournaments and the better tournament free/tournament prize ratio from the competition.

COMPULINK S.A. - Internet Service Provider Athens, Attica GameNet.gr administrator internal IT (May 2000 to April 2004) Administrator of the multiplayer CounterStrike servers, editor regarding gaming articles for the site on weekly basis; provided IT support for 80+ terminal systems and servers.

Selected Contributions:

Resolved successfully any issue that came up due to the immense popularity of the game at that time and managed to keep the servers up, 24/7, with few exceptions. Used the previous experience on gaming articles and maintained a big readers base, during a period where digital publication was still in infancy. Internal IT support ranging from Network Printer setup and Local Network Domains troubleshooting to business partners Domain Name management and IIS monitoring.

TERZOPOULOS Publication - GAMES magazine Marousi, Attica External Magazine Editor (May 1997 to December 1998) Video games reviewing and adventure games walkthroughs for the monthly publication of GAMES magazine.

Selected Contributions: Managed to stay within the monthly deadline of 3+ articles, each of 2000+ words and one adventure game walkthrough of minimum 6000+ words. Kept professional contact with all the major game importers which in return gave GAMES magazine some (early) exclusivity on new games reviews and leverage over the rest video game publication competition.