FW

Marketing & Sales M&OM Mktg Strategy & Policy Mktg Capability Delivery

Product

Customer

Service SD&M Serv. Strategy & Plng Serv. Capability Delivery

Resource RD&M Resource Strategy & Plang Resource Capability Delivery

Supplier/Partner SCD&M SC Strategy & Plng SC Capbility Delivery

Enterprise Strategic Enterprise Plng

Product Offer & Portfolio Plg Prod. Offer Capability Delivery

Enterprise Risk Mgt Sales Development Prod. Mktg Commn. & Promtn CRM CRM Supp. & Readiness Mktg Fulfillment & Response Selling Order Handling Mktg Fulfillment & Response Selling Order Handling Problem handling Cust. QoS/SLA Mgt Bill Paymens& Rxvble Mgt Billing Inquiry Handling Charging Manage Billing events Billing Invoice Mgt Cust. Interface Mgt Retension & Loyalty Serv. Develpmt & Retirement SM&O SM&O Supp. & Readiness Serv. Confign & Activation Res. Devlpmt & Retirement RM&O RM&O Supp. & Readiness Manage Workforce Resource Provisioning SC Develpmt & Change Mgt S/PRM S/PRM Supp. & Readiness Enterprise Effecitiveness Mgt S/P Requisition Mgt

Serv. Problem Mgt Serv. Quality Mgt Serv.guiding & mediatn Serv. & Spl Instance rating

Resource Trouble Mgt Resource Performance Mgt Res. Mediation & reporting

S/P Problem & reporting Mgt S/P Performance Mgt S/P Settlement & Payments Mgt

HR Management

Financial & Asset Mgt Res. Data collecn & Distibn S/P Interface Mgt Knowledge & Research Mgt

Stakeholder & Ext Rela. Mgt

Mkt Strategy & Plan Mkt Segment Competitor Mktg Campaign Sales channel Sales Statistic Contact/Lead/Prospect

Strategic Prod. Portfolio plng Product Product Spec Prod. Offering Prod. Performance Prod. Usage

Customer Customer Order

Sales Porfolio Corporate Sales Mgt Channel Sales Mgt Mass Mkt Sales Mgt Campaign Mgt Compensatn& Results

Prod Strat. & Propositn Mgt Prod/Servie Catalogue Mgt

Product Life Cycle Mgt Product Perf. Mgt

Marketing Salese Channel Mgt Contact/Lead/Prosp. Mgt

PLC Management Customer Order Mgt

Cust. Interaction Cust. Statistic Cust. Problem Cust. SLA Applied Cust. Billing Rate Cust Bill Cust. Bill Inquiry Cust Bill Collection Customer Info. Mgt Transactional Document Prodn Customer Order Mgt Customer Self Management Cust. Cont Mgt, Retentn & Loyalty Cust. Service Rep Toolbox Customer QoS/SLA Mgt Cust. Serv/Acc. Problem Resoln Receivables Management Collection Management Billing Inquiry, dispute & Adjustmt Bill Format/render Bill calculation, Billing Account Mgt Onling Charing Applications Customer Mgt Customer Order Mgt Customer Problem MGt

Service Stragegy Plan Service Service Spec Serv. Configuration Serv. Performance Serv. Usage Serv. Test Serv. Trouble

Resource Strategy & Plan Resource Resource Spec Resource Configuration Resource Peformance Resource Usage Resource Test Resource Trouble Resource topology

S/P Plan Supplier/Partner S/P Product S/P Order S/P Performance S/P Interaction S/P Statistic S/P Problem S/P SLA S/P Bill S/P Bill Inquiry S/P Payment Partner Management Supply Chain Management

Revenue Assurance Security

CBE Strategic Business Plng Business Develpt Ent. Architecture Mgt Group Enterp. Mgt Busince Contin. Mgt Security Mgt Fraud Mgt Audit Mgt Insurnace Mgt Process Mgt & Support Program & Prog. Mgt Enterprise Perf. Mgt Enterprise Qlty Mgt Facilities Mgt & Support HR Poloices & Practices Organization Mgt Workforce Strategy Workforce Developemt Emp/Labor Rels. Mgt Financials Mgt Asset Mgt Procurement Mgt Knowledge Mgt Research Mgt Technology Scanning Regulatory Mgt Legal Mgt Corp Commn& Image Mgt Shareholders Rels Mgt Boards& Shares Mgt Community Rels Mgt Root Base Types Party Location Performance Business Interaction Usage Project Policy Time Agreement

Serv. Specificationg Mgt Serv. Inventory Mgt Serv. Order Mgt Serv. Perfomance Mgt Serv. Qlty Monitg & Imp. Anal. SLA Management Serv. Problem Mgt

Resource Life Cycle Mgt Billing Data Mediation Apps Resource Order Mgt Resource Assurance Mgt Real Time billing Mediation Resource Domain Mgt Apps Res. Process Intgn.(WF Intgn.) Voucher Management

Revenue Assuracne Mgt HRM Apps Financial Mgt Apps Asset Mgt Apps KM Apps Security Mgt Apps Fraud Management

Integrn Infrastucure Business Technology Middleware BP Management

PLC Management Service Configuration Trouble Ticketing

Perfomance Usage

Customer SLA Mgt Customer Billing

Performance Usage Test

Resource Life Cycle Mgt Resource Configuration Trouble Ticketing Work Force Mgt Content Management Performance Usage Test Digital Rights Mgt

Supply Chain Development Supply Chain Operations Supply Chain Billing

HR Management Financial & Asset Mgt Knowledge Management Revenue Assurance

Party Mgt Policy Mgt Trouble Ticketing

Performance Usage Test Project Management User management LoctionManagement

Business Interaction Integration services