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SAP Softphone
The SAP Front End Application can provide buttons for Telephony functions. These functions get enabled by using the AIC - SAP Connector, they provide Telephony Features within the SAP Front End Application. With the embedded SAP Telephony Control Buttons, the physical Telephone Set can be controlled.
Features
- Login - Logout - Call Answer - Redirect on no Answer - Call Retrieve - Hold - End Call - Conference Call - Blind Transfer, Warm Transfer, - Consultation Call, Alternate Call. The usage of the functionality will provide a more efficient and productive Agent Desktop environment and give the Agent a easy to use Front End with embedded Telephony functions.
SAP CRM
RFC Communication
OCX
AIC Scripts
AIC Agent
Pre-Requisites
Avaya Interaction Center 6.x or 7.x SAP CRM, SAP Phone, SAP GUI, SAP ICI or SAP RFC Server Detailed Requirement Analysis
LVS Consulting
Contact: Phone +32 89 560 460 www.lvs-c.com email: sales@lvs-c.com Date 04.11.2005