ONLINE SHOPPING MALL

CONTENTS

1. ABSTRACT 2. INTRODUCTION 3. DESIGN PRINCIPLES & EXPLANATION 3.1. MODULES 3.2. MODULE DESCRIPTIOIN 4. RESEARCH METHODOLOGY 5. PROJECT DICTIONARY 5.1. DATAFLOW DIAGRAMS 5.2. DATA DICTIONARY 6. Online Shopping Guide 7. Online Shopping Advantages 8. LIMITATION OF THE STUDY 9. SUGGESTION S AND RECOMMENDATION 10. Conclusion

1. ABSTRACT There are many things that are required from the starting of the day. We cannot live without depending on the other things. All the necessary commodities are purchased from different places depending upon the quality and their price. So here this is a manual system where the customer needs to go by himself to get the commodities. In this busy world it is not possible to spend much time on shopping. So in our project we will provide an easy way of purchasing the commodities. By using online process we can solve this problem that is we need not move from one place to another to fulfill our requirements.

2. INTRODUCTION There are many things that we need in our daily life. And we also depend on others to get the things we need. It is so difficult to get the things for the customer now days. And all the necessary commodities are purchased from different places depending upon the quality and their price. So in our project we will provide an easy way to get the commodities. There will be no heavy weight and physical strain. In the process we must go to the market or shop to buy the goods. So in result heavy weight causes more physical strain and so on. And it will also take time process. Even if we go to market we may or may not find the commodity required for us or the stock may not be exits. So these disadvantages influenced us to go for proposed system. In this system it overcomes the disadvantages of the existing system. The system is totally online, that is we need not move from one place to other to fulfill our requirements. It is not a time taking process. We can apply the items online and can get the door delivery by which we are free from lifting heavy weights. Online shopping is the process consumers go through to purchase products or services over the Internet. An online shop, e-shopping, e-store, internet shop, web shop, web store, online store, or virtual store evokes the physical analogy of buying products or services at a bricks-and-mortar retailer or in a mall. The metaphor of an online catalog is also used, by analogy with mail order catalogs. All types of stores have retail web sites, including those that do and do not also Online shopping is a have type physical storefronts and paper catalogs. of electronic commerce used for business-

to-business (B2B) and business-to-consumer (B2C) transactions.

3. DESIGN PRINCIPLES & EXPLANATION 3.1. MODULES This part of the project provides us with a brief description of the various modules in our project. This helps us to analyze the different functions that are to be performed. Each module is assigned with a particular task. In our project we mainly have two modules. They are: Administrator Customer

3.2. MODULE DESCRIPTIOIN 1. Administrator Administrator has control on all the modules. He makes changes to the modules. He has all the authority to add, delete or make changes. The administrator has the following sub modules: Generating reports Minimum amount of item Generating reports: In this module the administrator generates reports for the purchases and sales. In the purchasing report he maintains details about the daily purchases, purchases between two days and items that are to be purchased. Similarly the sales report maintains the details about the daily sales, sales between two days and the items that are sold on a particular day and so on. Minimum amount of an item: The sub module has the details about an item that is the minimum amount at which the item may be sold. This decision is made by the administrator.

2. Customer The customer becomes the client for the system. The customer has the following sub modules: Purchase details Sales details This sub module is used to purchase an item. The form asks for details of the item such as item code, name of the item, quantity of the item required, date of purchase, the price of the item, minimum quantity available in the shop etc. This in turn generates a form for displaying the bill. It contains the item code, quantity and the mode of payment and finally the bill will be displayed. Sales details: This contains the details of the sales made by the customer. This shows the details such as the item code, the date of purchasing, and the quantity that is sold etc. This is also accessible by the administrator. So this is common to both the modules. Scope of the project Our project mainly deals with the online sales of the commodities or goods. The customer orders for an item, the quantity of the item required and other details about the item. So there is no need of waiting for a long time. It improves the performance of the system. Even the efficiency of the system increases. It helps us in easy understanding of the system. EXISTING SYSTEM: In the existing system the entire system is manual. That is the person will go to the shop to get the commodity. This result is carrying heavy weights, causes more physical strain. In this busy world it is not possible

Purchase details:

to spend time for the shopping. It is time taking process. Even if we go to the market we may or may not find the commodity required for us or the stock may not be there. There are many things that are required from the starting of the day. We cannot get the things at any time by going to the shop and the persons who want to get medicines from the medical shops at any time is not possible. We cannot move the heavy luggage of goods purchased. The delivery of goods from shop to home is very difficult. If we are busy in doing another work, we cannot go to the market to buy the goods. Occurrence of errors is more while accessing the data. creates a problem. possible. Data maintenance The system is Editing or modifying a record required way is not

Creation of entries and reports is problematic.

irregular and inefficient due to lack of uniformity. PROPOSED SYSTEM: In the proposed system it overcomes the disadvantages of the existing system. The system is totally online, that is we need not move from one place to other to fulfill our requirements, it is not a time taking process. We can apply the items online and can get the door delivery by which we are saving our valuable time. And also we r free from the mental tension of having vehicle to go and lifting so much weights To overcome the difficulties of an offline system, which requires lot of human intervention and lot of time and money, general store is looking for web application over Internet. The computerized Online Store has many benefits over the manual system. The time consumption in achievement of tasks in case of computerized system is much less than the manual system. Maintenance of number of files is generally reduced. Cost of retrieving the data is reduced.

Retrieving the data in a desired manner is possible. Manual work is reduced. Retrieval and access of data is easy. Transactions are processed quickly and easily. Information sharing becomes quite easy. Chances of providing career assistance will increase. function effectively. effectively. Consumer expectations The main idea of online shopping is not in having a good looking website that could be listed in a lot of search engines and it is not about the art behind the site. It also is not only just about disseminating information, because it is all about building relationships and making money. Mostly, organizations try to adopt techniques of online shopping without understanding these techniques and/or without a sound business model. Rather than supporting the organizations culture and brand name, the website should satisfy consumer's expectations. Many researchers notify that the uniqueness of the web has dissolved and the need for the design, which will be user centered, is very important. Companies should always remember that there are certain things, such as understanding the customers wants and needs, living up to promises, never go out of style, because they give reason to come back. And the reason will stay if consumers always get what they expect. The new dream task of global service center will Advertisements from the corporate can be placed

Security & Safety Online:The important considerations after privacy are the security and safety features used by online malls. Remember that good websites are made in compliance with industrial standards such as SSL (secured socket layer). These standards use encryption technology to transfer information from your computer to online merchant's server. By using SSL the information you sent are scrambled, this means it is not possible to get details without encryption code. Since this is done automatically in merchants server, it can be ensured that your personal details are secure. Thus make sure that you always do payment over SSL. When the company you want to deal is new to you, try to get maximum information about them before making any orders. Keep your password secret and make it in such a way that other may not be in a position to guess it. Credit card transactions are considered to be the safest mode of payment for online shopping. Make yourself understood with the company's policies especially on how they are going to keep your financial and personal data secured. Keep printed copies of purchase order and confirmation details, so that it can be used in the event of disputes. Secure Sockets Layer (SSL) encryption has generally solved the problem of credit card numbers being intercepted in transit between the consumer and the merchant. Identity theft is still a concern for consumers when hackers break into a merchant's web site and steal names, addresses and credit card numbers. A number of high-profile break-ins in the 2000s have disclosure to consumers prompted when some U.S. states to require this happens. Computer security has

thus become a major concern for merchants and e-commerce service providers, who deploy countermeasures such as firewalls and anti-virus software to protect their networks.

RESEARCH METHODOLOGY MARKETING RESEARCH Marketing research covers the field of problems, techniques, and other aspects of marketing and related decision-making and their implementation. It studies an economic unit in respect of its various constituents such as consumers, buyers, and sellers. It studies their response pattern towards prize, promotion, purchasing power, and loyalty towards specific brands and similar other marketing activities. It also tries to determine the contribution of other relevant factors such as habits, consumers, and preference to decision making. TYPES OF RESEARCH DESIGN The research design adopted for this study is exploratory research design. Exploratory research includes survey and fact finding enquiries of different kinds. Research design is used to describe the state of affairs, as it exists at present. RESEARCH INSTRUMENT A structured design questionnaire is used for surveying the consumers. Both open ended and close ended questions are included.

Data Sources Both Secondary and Primary Sources of data will be used. The major type of information used is primary data. This is done thru The literature review is a secondary data type. The sources include

primary survey. books, periodicals, websites, printed literature etc.

5. PROJECT DICTIONARY 5.1. DATAFLOW DIAGRAMS

5.2. DATA DICTIONARY

TABLE NAME : comp Sl.No Column Name COMPANYNAME MODELNO PRICE DIMENSION SIZE_WEIGHT IMG

Column Type VARCHAR2(10) VARCHAR2(9) NUMBER(9) VARCHAR2(30) VARCHAR2(30) VARCHAR2(250)

TABLE Sl.No 1 TABLE 2 Sl.No 3 1 2 3 4 5 6

NAME : compd Column Name COMPANYNAME NAME : comp IMG Column Name COMPANYCODE COMPANYNAME MODELNO PRICE DIMENSION SIZE_WEIGHT IMG

Column Type NOT NULL VARCHAR2(20) VARCHAR2(250) Column Type NUMBER(5) VARCHAR2(10) VARCHAR2(9) NUMBER(9) VARCHAR2(30) VARCHAR2(30) VARCHAR2(250)

TABLE Sl.No 1 2 3 4 5 6 7

NAME : USER_DETAILS Column Name USERNAME PASSWORD FNAME LNAME EID CONTACTNO KEY

Column Type VARCHAR2(30) VARCHAR2(30) VARCHAR2(30), VARCHAR2(30), VARCHAR2(40), VARCHAR2(12), VARCHAR2(10))

TABLE Sl.No 1 2

NAME : admin Column Name USERNAME PASSWORD

Column Type VARCHAR2(20) VARCHAR2(10)

TABLE Sl.No 1 2 3 4 5

NAME : creditcard Column Name CCTYPE CCNO CVV EXPDAT AMOUNT

Column Type VARCHAR2(15) VARCHAR2(3) VARCHAR2(3), VARCHAR2(15), VARCHAR2(10))

TABLE Sl.No 1 2 3 4

NAME : suggestions Column Name SUGID NAME EID SUGGESTION

Column Type NUMBER(5), VARCHAR2(20) VARCHAR2(30), VARCHAR2(200)),

TABLE Sl.No 1 2 3 4 5 6 7

NAME : temp_cart Column Name COMPANYNAME MODELNO PRICE QUANTITY SESSIONID TOTAL SRNO

Column Type VARCHAR2(10), VARCHAR2(9) NUMBER(9), NUMBER(3), VARCHAR2(9), NUMBER(15), NUMBER(3)

TABLE NAME : orderdetails Sl.No Column Name 1 ORDERID 2 COMPANYNAME 3 MODELNO 4 PRICE 5 QUANTITY 6 TOTAL 7 ORDERDATE TABLE NAME : orderdprofile Sl.No Column Name 1 ORDERID 2 USERNAME 3 DELEVARYADD 4 CONTACTNO 5 CCNO 6 CVV TABLE NAME : orderdetails Sl.No Column Name

Column Type VARCHAR2(10), VARCHAR2(10) VARCHAR2(9) NUMBER(9) NUMBER(3) NUMBER(15), VARCHAR2(15)

Column Type VARCHAR2(10), VARCHAR2(30) VARCHAR2(100) VARCHAR2(15) VARCHAR2(20) VARCHAR2(4))

Column Type

1 2 3 4 5 6 7

ORDERID COMPANYNAME MODELNO PRICE QUANTITY TOTAL ORDERDATE

VARCHAR2(10), VARCHAR2(10) VARCHAR2(9) NUMBER(9) NUMBER(3) NUMBER(15), VARCHAR2(15)

Online Shopping Guide - Steps When Buying Online Online shopping malls are just an electronic catalogue of products. Hence to facilitate easier access to required products, almost all major online malls allow searching the entire catalogue. The first step in the online shopping is to categories search for the specific product

using integrated search function. Once you find the required

product, put it in a virtual "Shopping Cart" and continue shopping. After you have added enough items in shopping cart, check out each of them. You can add or delete the contents in shopping cart. The next step is to login using a username and password. Many online malls first require you to register with them before allowing you to pay for the bought items. Enter the address to which you want the product to be delivered. You might also want to select the payment modes for payment here. After choosing the mode of payment there will other boxes to fill your billing address or the payment details. Some online malls even ask for your email, phone numbers etc. Then wait for the confirmation of your order, you can also modify the order by adding or removing items. You can also cancel order if needed. Keep the printed copy of the purchased order and confirmations for records. In the event of any disputes, you will need to show these documents for verification.

Online Shopping Tips 1. If you go for online shopping, always better to deal with the companies which are known to you. Sometimes you tend to deal with unfamiliar companies. In such circumstances you can do few things so as to ensure the credibility of the company. If any phone number is given make a call and do some queries. Also ensure that you get satisfied with their answers. You can even ask for references. You can also contact any friends or relatives who are staying near to the address of company. 2. Good online merchants have cut out privacy and security policies so as to build the customer confidence. Check whether the website contains these policies. However keep it in mind that these policies can be changed at varied circumstances. 3. When you transfer data online, ensure that you are using a secure website. Secure websites send the data in scrambled form (encrypted). Check the following conditions to ensure the security of the website. a) Look at the bottom of your browser for padlock displayed. If the padlock remains closed, the site is secure. b) Look at the website address and see that it contains https:// where "s" denotes the secured connection. c) Ensure that you are actually visiting the real website rather than look-alike websites (made in order to deceive customer). You can check the address bar on browser to check the address, which is called uniform resource transactions are considered safest while doing online questions you for the purpose of feel uncomfortable locator (URL). 4. Credit card shopping. All the other modes have limitations or are in risk of malpractices. 5. Sometimes few company as many marketing. You can avoid answering questions

to

answer.

If

the

website

keep

on insisting answering those for the

questions, it is better to avoid shopping from that site. 6. Watch out for extra ordinary claims cases. 7. Ensure that your credit card number is not misused in any circumstances. Make it as a practice that you are regularly checking the card company and withhold the operation in that number. 8. Ensure that your choice of shipping is in compliance by merchant. Also note delivered etc. Note down down the who shipping is paying cost, with what offered duration to get credit card transactions. If any irregularities are found, immediately contact the credit or unbelievably low prices product with an critical eye. You are suggested to approach cautiously in such

the shipping charges and policies.

ensure that it is reasonable. 9. Good companies have their order cancellation or good return Make a note of it imagining such a situation. Also note down the warranty period and warranty conditions. Check out how the company is proposed to attend the complaints and clear it.

Online Shopping Advantages The major advantage of online shopping is the convenience it offers. By sitting back at home you can now shop anything from candles to vehicles by several clicks of mouse buttons. The worry you may have on travelling, traffic blocks and parking constraints in real world shopping can be avoided while shopping online. With online shopping, you need not have to worry about weather conditions as well. Another big advantage of online shopping is the flexibility of shopping. Unlike offline shops, online shops have no holidays, closing times or any other problems. You can shop 24hrs a day, 7 days a week and 365 days a year. Is not that amazing to have a shop open always? One of the advantages of online shopping is the facilities available for product, price comparisons. Since so many companies have come up with the facilities of online shopping, the price comparison and quality comparison of the products and services are possible. Some online malls also provide customer reviews about each product, thus you can easily find out what other customers think about the product or services before buying it. You can efficiently use these facilities to decide weather a product or service is worth the price quoted. If you are lucky you will be also getting amazing offers from different online stores that will effectively reduce the price than buying offline. In short, online shopping offers more convenience and save time in comparison with real - world shopping

LIMITATION OF THE STUDY And necessary data to complete the project may not gather in proper manner. The limitations which we observe were as follows: With respect to actual population the sample size was too small. This Respondents may have given bias information. The time limit for the research was small to collect adequate In the fast changing world the data collected soon become historic and Some customers problems dont lead to valid research conclusion. might be effect the final result.

information for inference for the consumer buying behavior. research findings based on them irrelevant.

SUGGESTION S AND RECOMMENDATION

Providing quality service at affordable prices and having different types

of products for different income customers is another advantage. Online portals have endorsed very famous personalities which has

attracted a lot of customers. This has resulted in increase of sale and the outdoor advertising techniques have also helped the online portals. Considering the fact that there are a lot middle class families in India, online portals has had a huge impact on the middle class section of India, the prices, quality and sales strategy has helped in getting the middle income groups getting attracted towards online shopping. Yet another concern is about online security. If you are shopping online, you have to take additional care about your credit cards so that to protect from unauthorized usage. So various online shopping portals has to provide the security on payment procedure. Online shopping lacks the real world shopping experience that we get shopping with relatives and friends offline. Even though online shopping has several disadvantages, the advantages outnumber the disadvantages and thus more and more people started buying online. Delay in delivery and lower quality leads to dissatisfaction of customers. Due to factors mentioned above online shoppers are not always satisfied, this is not a positive for the shopping portals. People are loyal towards brand as they are highly satisfied with the quality and they have an assurance from the brand for their continued supply of quality products.

Conclusion

Online shopping is a different expe rience and you can make the shopping creative over the internet as you get used to it. There can be lot of apprehensions about online shopping when you get in to it for the first time. As you experience more and more of it those apprehensions get disappeared slowly. Remember that if you stick to the basics, online shopping become more enjoyable and easier than real-world shopping. In the conclusion part of my project, all people which I have surveyed were interested in shopping but, most of the people were having preference to shop offline and very few were interested to go online for shopping. My survey indicates that the maximum consumer make the purchase offline because of the lack of awareness towards online shopping and shopping portals. On the basis of survey the major drawback shopping is lack of the security in the of the online payment shopping

through credit/Debit card. Most of the people preferred online shopping because it is a time saving process. WYSWYG (what you see is what you get)approach is not being followed whole heartedly by online web portal as most of the people opined that the product purchase through online portals differs significantly from its original form .The images of the product are mostly inflated which affects the perception of consumers towards online shopping.