TROUBLESHOOTINGGUIDE:CAARCserveD2D

PossibleCatalogGenera on FailuresRecommendedFixes
CAARCserveD2D,duringblocklevelbackupnotonlycapturesthedata,butalsocreatesacatalogcontainingallinforma on relatedtotheopera ngsystem,installedapplica ons(Microso SQLandMicroso Exchangeonly),congura onse ngs, necessarydrivers,andsoon.Duringrestore,asyouselecttheleyouwanttorestoreandtherecoverypointyouwantto restorefrom,CAARCserveD2Dcollectstheversionoftheblocksthatwereusedfortherecoverypointofthespeciedle andreassemblesandrestoresthele. Thisdocumentprovidesbasictroubleshoo ng psthatassistyouresolveanyCAARCserveD2Dcataloggenera onproblems youmayencounter.

CAARCserveD2DCatalog
CA ARCserve D2D stores the catalog les in the CA ARCserve D2D des na on machine/disk under the <machine name> catalogfolder.CAARCserveD2Dcreatesacataloglea erthebackupjobiscomplete,eachcataloglehasauniquesession name.Thenumberofcataloglescreateddependsontherecoverypointscongured.A erthespeciednumberofcatalog lesarecreated,theolderlesaremerged. CA ARCserve D2D displays the Catalog Status and corresponding File Copy Status on the home page (Most Recent Events sec on)alongwiththecorrespondingstatus,thetypeofeventperformed,thedateand meoftheevent,andthesizeof thedatabackedup.Italsoincludesthenameoftheevent(ifspeciedbytheuser). ThecataloglecreatedforMicroso Exchangecanbeiden edbythenameMicroso ExchangeWriter_<sessionnumber>, similarlycataloglecreatedforMicroso SQLcanbeiden edbythenameSqlServerWriter_<sessionnumber>. CAARCserveD2DrequiresthatyouenabletheExchangeGranularRestoreop onforthecorrespondingExchangeGranular Restorecatalogstobegeneratedduringeachbackup.Thesecatalogshelpyoutoperformgranularrecoveries(atmailbox, mailboxfolder,andormailitemlevels)byle ngyoubrowseandselectexactlywhichExchangeobjectyouwanttorecover. However, if the Exchange Granular Restore op on is disabled, the Exchange mailboxes may not be displayed when you browse the mailbox database as the corresponding catalog was not generated. The Exchange Granular Restore op on is enabledbydefault. CA ARCserve D2D also lets you setup email alerts to send an alert no ca on for all successful and unsuccessful catalog opera ons.Tosetupthealerts,fromtheCAARCserveD2DhomepageselectSe ngsfromtheTaskspaneandthenselect thePreferencestab.WhenthePreferencesdialogopens,selectEmailAlerts.

CatalogJobfailswhenbackingupalargenumberofles
When a emp ng to back up a large number of les and the catalog genera on job fails because there is not enough availablespaceintheCAARCserveD2Dhomefolder,performthefollowingtocreateanewtemploca on: 1. AccesstheCongura onfolderintheARCserveD2Dhomefolder
<install path>\Program Files\CA\ARCserve D2D\Congura on

2. Createa"CatalogMgrDll.ini"le.(Filenameiscasesensi ve). 3. Addthefollowingcontentinthenew"CatalogMgrDll.ini"le

[Common] TmpPath4Catalog="I:\catalogtemp"

4. Runthebackupjobagain. Thecataloggenera onpartofthejobwillnowgotothenewlycreatedtempfolder.

FailedtogenerateExchangeGranularRestorecatalogforExchangedatabases intermi ently.

YoumaycomeacrossJetA achDatabasefailed550errorintheExchangeReader.dll.Loganderrors1018and1022in theWindowsApplica onEventLogs.Theseerrorscanbeseeninthefollowinglogs: Ac vity.Log
Failed to generate Exchange Granular Restore catalog for EDB File E:\Second Storage Group\priv2.edb. session=13, subsession=5

ExchangeReader.dll.Log [EG][>I][792]1129 06:45:32:861 : ESE:OpenDatabaseFile start...

[EG][>E][792]1129 06:45:32:861 : JetA achDatabase failed 550... [EG][>I][792]1129 06:45:32:861 : ESE:OpenDatabaseFile end 550... [EG][>E][792]1129 06:45:32:861 : Open DB(C:\Program Files\CA\ARCserve D2D\BIN\temp\{AEBB0E89D10B4D19829C0C4E23DA7D9C}\Second Storage Group\priv2.edb) Failed(550)

WindowsApplica onEventLog(Youmayseesomeoftheerrorsmen onedbelow.)

ESE ESE ESE Error Logging/Recovery 454 419 "eseu l (7700) Database recovery/restore failed with unexpected error 1018. "eseu l (7700) Unable to read page 942380 of database F:\Mount\First Storage Error Logging/Recovery Group\priv1.edb. Error 1018.

Error Database Page Cache 474 "CatalogGenerator (7528) 20121188852151: The database page read from the le ""C:\Program Files\CA\ARCserve D2D\BIN\temp\{79477C9D8C854A15BADF40B24272045A}\Second Storage Group\priv2.edb"" at oset 4943167488 (0x0000000126a2c000) (database page 603413 (0x93515)) for 8192 (0x00002000) bytes failed verica on due to a page checksum mismatch. The expected checksum was 1 (0x) and the actual checksum was 603413 (0x0000000000093515). The read opera on will fail with error 1018 (0xfc06). If this condi on persists then please restore the database from a previous backup. This problem is likely due to faulty hardware. Please contact your hardware vendor for further assistance diagnosing the problem. Error Logging/Recovery 454 "eseu l (3632) Database recovery/restore failed with unexpected error 1022. "eseu l (3632) Unable to read page 7250393 of database F:\Mount\Fourth Storage Error Logging/Recovery 419 Group\priv4.edb. Error 1022.

ESE ESE ESE

Error General 481 "eseu l (3632) An a empt to read from the le ""F:\Mount\Fourth Storage Group\priv4.edb"" at oset 59395227648 (0x0000000dd43b4000) for 8192 (0x00002000) bytes failed a er 10 seconds with system error 1117 (0x0000045d): ""The request could not be performed because of an I/O device error. "". The read opera on will fail with error 1022 (0xfc02). If this error persists then the le may be damaged and may need to be restored from a previous backup.

ATestxT2D2860isavailabletoaddressthisproblem.PleaseapproachCASupportforthetestxapproval.

CatalogJobfailswhenbackingupalargenumberoflesonWindows2003x86 machine.
ForWindows2003x86,ifyouarea emp ngtobackupalargenumberofles(inexcessof80million)andthecatalog genera onjobfails,performthefollowing: 1. Locatetheboot.inile(c:\boot.ini)andincreasethevirtualmemoryfrom2GB(defaultvalue)to3GBbyaddingthe "/3GB"switchasfollows:
[boot loader] meout=30 default=mul (0)disk(0)rdisk(0)par [opera ng systems] mul (0)disk(0)rdisk(0)par on(2)\WINDOWS="Windows Server 2003, Enterprise" /noexecute=optout /fastdetect /3GB on(2)\WINDOWS

2. Rebootthecomputer. 3. Setthe"DoListSort"registryvalueasfollows:
Enter "regedit" in the Run dialog and click OK to open Registry Editor. Locate the following entry: HKEY_LOCAL_MACHINE\SOFTWARE\CA\CA ARCserve D2D Create a DWORD named "DoListSort" with the value set to 1.

Note:Formoreinforma onaboutincreasingmemorysupport,seethefollowingtechnicalar cle: h p://msdn.microso .com/enus/windows/hardware/gg487508

Whyiscatalognotbeinggeneratedformybackupsessions?
Ifscheduledbackupsareoccurringmorefrequentlythantheamountof meittakestogeneratealesystemcatalogfor previousbackupjobs,yourrecoverypointreten oncountmaybeexceededbeforethelesystemcatalogbeinggenerat edfortheoldestsessioniscompleted.Ifthishappenstheremaybenocataloggeneratedforthebackupsessions. Toavoidthissitua on,youshouldeitherincreasethescheduleinterval meforyourincrementalbackupsorincreasethe reten oncount.

WhydoweneedtogenerateExchangeGranularRestoreCatalogbefore restore?
ExchangeGranularRestorecatalogshelpyoutoperformgranularrecoveries(atmailbox,mailboxfolder,andormailitem levels)byle ngyoubrowseandselectexactlywhichExchangeobjectyouwanttorecover. IfyouhaveenabledtheExchangeGranularRestoreop onatbackup,thecorrespondingExchangeGranularRestorecata logsaregeneratedduringeachbackup.However,ifyouhavedisabledtheExchangeGranularRestoreop onatbackup, theExchangemailboxesmaynotbedisplayedwhenyouaretryingtobrowsethemailboxdatabaseinarecoverypoint becausethecorrespondingcatalogwasnotgenerated. Youcanenableautoma cgenera onoftheExchangeGranularRestorecatalogsfromtheCAARCserveD2Dhomepage. SelectSe ngsfromthetaskbarandthenselecttheBackupSe ngstab.WhentheBackupSe ngsdialogopens,select Advanced. CAARCserveD2DletsyougeneratethecatalogmanuallyfromtheRestoreExchangeMailsdialogbeforeyouperformthe restore.

Unabletoviewdetailmessagesintheeventloga ercrea ngan Exchangecatalog.

IfyouarerunningCAARCserveD2DonanExchange2010Serveranda ercrea nganExchangecatalog,theeventlog messagewhosesourceis"ESE"cannotdisplaydetailmessages,thismaybecausedbytheeseu l.exele(au litythat comeswithExchange)andtheese.dllle(themessagele)beinglocatedinadierentfolderthantheExchange2010 installa onfolder.(Whencrea nganExchangecatalog,CAARCserveD2DcopiestheseESEU llestoatempfolderto launchit,andthendeletesthem). Ifthisoccurs,youcanchangetheregistrykeytopointtheese.dllmessageletothecorrectloca on. 1. Accessthefollowingregistrykey:
HKLM\SYSTEM\CurrentControlSet\Services\EventLog\Applica on\ESE

2. Changethevalue"EventMessageFile"fortheESE.dllunderexchange2010installa onfolder.
(Usually it is: "C:\Program Files\Microso \Exchange Server\V14\Bin\ESE.dll")

Whengenera nganExchangeGranularRestorecatalogforanExchange database,yougetapopupmessagethatthereisanunforma edpar on.

When a emp ng to generate an Exchange Granular Restore catalog for an Exchange database, you may get a popup messageinformingthatthereisanunforma edpar on. This message may popup if CA ARCserve D2D is trying to read the le system data before the backedup VHD le is mounted.Ifthishappens,ignorethemessageandclickCancelonthemessagedialog.

Please visit arcserve.com\support for more informa on about Product Downloads, Patches, Documenta on, So ware Compa bility,Cer edDevices,CAARCserveTechInsiderNewsle er,andImplementa onResources.

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