http://idfy.

com/resume

Ashok Hariharan
Mobile: 9769923819 Email: ashok.nh@gmail.com Summary

ID FY # Q Q YG H 474 4

681
MBA with 11+ years of experience in managing and developing next-generation Technology and Telecommunication solutions. Strong track record in consulting and developing sustainable business, marketing and operational strategies. Significant experience with Customer Experience initiatives. Significant experience in product management for web as well as telecom products. Experience IDfy (Baldor Technologies Pvt. Ltd.), Mumbai, India CEO Verified May 2011 - Oct 2012 Friends on Facebook

IDfy helps individuals establish their credibility. Think of how you can stand out in your interactions, that's what IDfy does for you My core responsibilities are: Lead the organization, and general vision and strategy formulations Directly managing the consumer strategy, and execution Gaboli Online Services Private Limited, Bangalore, India Founder & Director Gaboli is into creating "Incredible Digital Experiences" Was responsible for everything under the sun including cleaning the floor, major responsibilities included: Product development practice- developed the product strategy for the first product of Gaboli Grew the team from 0-30 in a span of 2 years Verified Jan 2009 - Oct 2012

British Telecom, London, United Kingdom CE Lead/Strategy manager Operational Strategy

1 person has vouched for this

Verified Oct 2006 - Oct 2009

Successfully delivered an operations and technology strategy plan to CEOs of

BT Retail and BT Design.

Delivered a long term technology roadmap based on SOA and Business Process Choreography. Led a team of 3 MBAs to deliver a business transformation initiative geared to improve BT Retails customer experience thereby, improving operational efficiency by 40% Delivered an organizational restructuring plan for BT design, reducing Opex by 3 million a year. Customer Engagement Led a code red team of 15 to deliver operational improvements to a large (700 agents) IP call centre deployment for one of BT customers. Delivered a 30% improvement in operational performance within 2 weeks. Engaged with CxO level executives within Customer premises, to ensure customer satisfaction and approval. Product Strategy Developed the product strategy and managed the Cloud Computing/ SaaS initiative, managing a virtual team of 10. Product managed the next generation automated network provisioning platform, aimed at improving the delivery time of next generation telecommunications services such as MPLS services and Layer 2/Layer 3 VPNs.

Astuto Networks, Bangalore, India

Hardware Engineer (Lead)

Apr 2004 - Apr 2005

Led the architecture and development of a next generation uMSPP. Grew the team from 6 to 10 within 1 year. Product managed the access routing product portfolio (Gigabit Ethernet, MPLS/SONET, SDH) Managed and led software/hardware co-development, achieving 50% cost reduction over similar systems. Successfully established a strategic alliance with a large vendor firm in the US. Designed requirements and aided in the architecture process, leading to a long term relationship with the firm. Established key strategic vendor relationships and Negotiated with vendors on feature requirements and pricing. D'gipro Systems Pvt. Ltd., Bangalore, India Verified Oct 2003 - Apr 2004

Hardware Engineer

Laurel networks, Pittsburgh, United States Hardware Engineer 1

Verified Nov 2001 - Jan 2003

http://idfy.com/resume
Marconi Communications, Pittsburgh, India Hardware Engineer 1 Education Indian School of Business MBA, Finance and marketing The Pennsylvania State University BS, Electrical Engineering Address Apr 2006 Verified

Sep 2000 - Mar 2001

Verified

Verified

Aug 2000

1002, Tower 3, Reliance Towers, Swadeshi Mills Compound, Chunabhatti (E), Mumbai, 400022, India

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