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Scope: Existing internet facilities fail to meet the after duty hour needs of the
community because they are not open 24 hours, late evenings or weekends. Current
facilities that offer Internet services do not use updated technology that is required for
high speed wireless accessibility that soldiers, civilians and family members could
access on their schedule. This results in limited internet usage that significantly impact
morale, welfare and recreation within the Army community.
Recommendation 2: Place internet support in most commonly used areas for easier
accessibility.
Originating Garrison and POC Info: USAG Mannheim, Diana Lovett, AFAP Program
Manager, 314-385-2562
Scope: Vandalism is an ongoing problem within the Army Military Communities. Lately,
there has been a rise in Youths destroying various equipment, walls, vehicles, and
defacing properties. These contributing factors diminish the quality of life and safety
within the total Army family.
Originating Garrison and POC Info: USAG Mannheim, Diana Lovett, AFAP Program
Manager, 314-385-2562
Scope: Proper security and Force Protection procedures are not being consistently
adhered to throughout USAREUR. Unprofessional behavior, horse playing and the
constant use of profanity by guards who authorize access to flagged individuals can be
a potential danger to security. Without consistently enforcing the standards, the safety
of our community is diminished.
Originating Garrison and POC Info: USAG Mannheim, Diana Lovett, AFAP Program
Manager, 314-385-2562
Scope: Building Coordinator Program fails to enforce existing housing regulations and
policies resulting in an unsafe and unpleasant living environment for Soldiers and their
families. Stairwells are often found cluttered, dirty, and unsafe to include noise
pollution, environmental hazards (cigarette smoke, trash, and rodents). Follow-through
in resolving complaints does not occur due to apathy or lack of respect for the
coordinator position.
Originating Garrison and POC Info: USAG Mannheim, Diana Lovett, AFAP Program
Manager, 314-385-2562
Scope: The lack of personnel at the CDC increases the workload and contributes to
the loss of staff. According to the CYS Chief, local nationals are often more qualified,
reliable, and are less likely to relocate. Frequent turn-over of military spouses employed
with the CDC negatively affects quality and continuity of childcare and causes undue
stress on children.
Originating Garrison and POC Info: USAG Mannheim, Diana Lovett, AFAP Program
Manager, 314-385-2562
Scope: After school hours, children are often left unattended placing them at risk and
creating problems within the community. MPs do not have enough manpower to
adequately patrol common areas. Misconduct results in destruction of government and
personal property and negatively affects quality of life.
Recommendation 3: Require community service hours for juvenile offenders and their
parents on personal time.
Originating Garrison and POC Info: USAG Mannheim, Diana Lovett, AFAP Program
Manager, 314-385-2562
Issue: Automatic Meal Deductions for Single Soldiers Basic Allowance for
Subsistence (BAS)
Scope: Single Soldiers receiving BAS have the cost of meals automatically deducted
regardless of the fact that many are not able to use the Dining Facility, i.e. weekends
and training holidays. In many cases only one meal is offered, through Soldiers pay is
being deducted for three meals a day. This causes a financial burden on those
individual affected.
Recommendation 1: Stop automatic deduction of meals from BAS if the soldier does
not consume them.
Recommendation 2: Have the Soldier pay for each individual meal as consumed.
Originating Garrison and POC Info: USAG Mannheim, Diana Lovett, AFAP Program
Manager, 314-385-2562
Scope: Retirees do not have Community Mail Room boxes available to them and are
forced to utilize the Regional Post Office boxes on Spinelli Barracks. There is no
transportation directly to the Regional Post Office at Spinelli Barracks. It is a two mile
walk to the Regional Post Office and back from the bus stop. This has presented a
problem for people who are unable to drive.
Originating Garrison and POC Info: USAG Mannheim, Diana Lovett, AFAP Program
Manager, 314-385-2562
Scope: U.S. Army Europe Dental Command requires Reserve Soldiers to be on orders
to receive required annual exams. Reserve Soldiers are required annual dental
examinations in order to maintain mobilization status. Reservist should be able to
receive an annual dental examination without orders. Reservists that do not have the
annual exam are automatically identified as category 4 (non-deployable).
Originating Garrison and POC Info: USAG Mannheim, Diana Lovett, AFAP Program
Manager, 314-385-2562
Originating Garrison and POC Info: USAG Mannheim, Diana Lovett, AFAP Program
Manager, 314-385-2562
Scope: DoDDS high school athletics compete by region (proximity) rather than by
division (size). Larger schools have more players to choose from and are able to rotate
their players more frequently than smaller schools. Regional play can diminish the
morale of the athletes and the community creates unfair competition and affects athletic
scholarships.
Originating Garrison and POC Info: USAG Mannheim, Diana Lovett, AFAP Program
Manager, 314-385-2562
Scope: The hiring system of the baggers at the commissary is unorganized. The
waiting time for prospective youth baggers is two to three years and the order of merit is
not properly managed. Youth are deprived of valuable job experience, money, and
responsibility.
Originating Garrison and POC Info: USAG Mannheim, Diana Lovett, AFAP Program
Manager, 314-385-2562