Documente Academic
Documente Profesional
Documente Cultură
Consumers Rule
CONSUMER BEHAVIOR, 9e
Michael R. Solomon
1-1
Chapter Objectives
When you finish this chapter, you should understand why:
1-3
Segmented by marketers by
demographics
1-4
1-6
Organization/group as
consumer
1-7
Understanding people/organizations to
satisfy consumers needs
Knowledge and data about customers: Help to define the market Identify threats/opportunities to a brand
1-8
1-10
The things we
value
The things we do
in our spare time
1-11
1-12
Interdependence
Love
The product elicits emotional bonds of warmth, Passion, Or other strong emotion.
1-13
1-14
Cultural differences in ethics: Codes of ethics less formal in Mexico U.S. Foreign Corrupt Practices Act
prohibits use of bribery by U.S. businesspeopleno matter where theyre doing business Bribery commonly practiced in other countries
1-15
Need:
a basic biological motive
versus Want: one way that society has taught us that the need can be satisfied
1-16
1-17
Advertisers simply
do not know enough about people to manipulate them
1-18
Discussion
Advertisers are often blamed for promoting a materialistic society by making their products as desirable as possible.
Do you agree with this? If yes, is materialism a bad thing? If no, what are your reasons?
1-19
Advertising Can't Make You Buy Something You Don't Need. This point is illustrated by the featured image, suggesting that despite how compelling an ad for men's shaving products might be to a woman, it would be silly for her to actually purchase gender-irrelevant products based on advertising.
1-20
1-21
Consumer Activism
1-22
1-23
Consumer terrorism
Addictive consumption
Compulsive consumption
1-24
1-25
1-26
"Yesterday's failures are today's seeds that must be diligently planted to be able to abundantly harvest tomorrow's successes."- Author Unknown
The End
1-27
1-28