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CCIE-VOICE-LABS.COM VOICE-LABS.NET

FINAL SET

Lab 3: 01-APR-11

VOICE-LABS.NET FINAL SET Lab 3: 01-APR-11 QUESTIONS Lab 3 WORKBOOK Real Labs V3 ccievoicelabs.com |
VOICE-LABS.NET FINAL SET Lab 3: 01-APR-11 QUESTIONS Lab 3 WORKBOOK Real Labs V3 ccievoicelabs.com |

QUESTIONS Lab 3 WORKBOOK

VOICE-LABS.NET FINAL SET Lab 3: 01-APR-11 QUESTIONS Lab 3 WORKBOOK Real Labs V3 ccievoicelabs.com | voice-labs.net

Real Labs V3

ccievoicelabs.com | voice-labs.net

CCIE-VOICE-LABS.COM VOICE-LABS.NET

FINAL SET

Lab 3: 01-APR-11

CCIE-VOICE-LABS.COM VOICE-LABS.NET FINAL SET Lab 3: 01-APR-11
CCIE-VOICE-LABS.COM VOICE-LABS.NET FINAL SET Lab 3: 01-APR-11

CCIE-VOICE-LABS.COM VOICE-LABS.NET

FINAL SET

Lab 3: 01-APR-11

CCIE-VOICE-LABS.COM VOICE-LABS.NET FINAL SET Lab 3: 01-APR-11
CCIE-VOICE-LABS.COM VOICE-LABS.NET FINAL SET Lab 3: 01-APR-11

CCIE-VOICE-LABS.COM VOICE-LABS.NET

FINAL SET

Lab 3: 01-APR-11

CCIE-VOICE-LABS.COM VOICE-LABS.NET FINAL SET Lab 3: 01-APR-11
CCIE-VOICE-LABS.COM VOICE-LABS.NET FINAL SET Lab 3: 01-APR-11

CCIE-VOICE-LABS.COM VOICE-LABS.NET

FINAL SET

Lab 3: 01-APR-11

CCIE-VOICE-LABS.COM VOICE-LABS.NET FINAL SET Lab 3: 01-APR-11
CCIE-VOICE-LABS.COM VOICE-LABS.NET FINAL SET Lab 3: 01-APR-11

CCIE-VOICE-LABS.COM VOICE-LABS.NET

FINAL SET

Lab 3: 01-APR-11

CCIE-VOICE-LABS.COM VOICE-LABS.NET FINAL SET Lab 3: 01-APR-11
CCIE-VOICE-LABS.COM VOICE-LABS.NET FINAL SET Lab 3: 01-APR-11

CCIE-VOICE-LABS.COM VOICE-LABS.NET

FINAL SET

Lab 3: 01-APR-11

VOICE-LABS.NET FINAL SET Lab 3: 01-APR-11 USERID PIN HQ PH 1 HQ PH 2 SB PH
USERID PIN HQ PH 1 HQ PH 2 SB PH 1 SB PH 2 SB
USERID
PIN
HQ PH 1
HQ PH 2
SB PH 1
SB PH 2
SB PH 3
Uccxadmin
ProctoX
12345
12345
12345
12345
12345
ccievoice
ccievoice

User id are already create and do not delete or modify the same

CCIE-VOICE-LABS.COM VOICE-LABS.NET

FINAL SET

Lab 3: 01-APR-11

CCIE-VOICE-LABS.COM VOICE-LABS.NET FINAL SET Lab 3: 01-APR-11
CCIE-VOICE-LABS.COM VOICE-LABS.NET FINAL SET Lab 3: 01-APR-11

CCIE-VOICE-LABS.COM VOICE-LABS.NET

FINAL SET

Lab 3: 01-APR-11

CCIE-VOICE-LABS.COM VOICE-LABS.NET FINAL SET Lab 3: 01-APR-11
CCIE-VOICE-LABS.COM VOICE-LABS.NET FINAL SET Lab 3: 01-APR-11

CCIE-VOICE-LABS.COM VOICE-LABS.NET

FINAL SET

Lab 3: 01-APR-11

VOICE-LABS.NET FINAL SET Lab 3: 01-APR-11 Section 3: Cisco Unified Communication Manager 3.1 CUCM IP

Section 3: Cisco Unified Communication Manager

3.1 CUCM IP Phones registration

Communication Manager 3.1 CUCM IP Phones registration Kindly Note :- They change date-format and time to

Kindly Note :- They change date-format and time to AM-PM you have to see in the lab and do it as per that!

Register IP phones at HQ, SiteB and SiteC to CUCM and assign extension numbers as specified in the above table.

assign extension numbers as specified in the above table. Extension-to-extension calling should use 4-digit dialing

Extension-to-extension calling should use 4-digit dialing and should also deliver calling name. You can use any trivial names such as hq ph1, siteb ph1 etc.

IP Phones should display globalized dialing number at the right hand corner e.g- HQ Phone 1 should display +14022022001, SiteC Phone 1 should display

+85224044001.

(3 points)

CCIE-VOICE-LABS.COM VOICE-LABS.NET

FINAL SET

Lab 3: 01-APR-11

VOICE-LABS.NET FINAL SET Lab 3: 01-APR-11 3.2 CISCO CALL MANAGER EXPRESS 3.2.1 Customize phone

3.2 CISCO CALL MANAGER EXPRESS

3.2.1

SET Lab 3: 01-APR-11 3.2 CISCO CALL MANAGER EXPRESS 3.2.1 Customize phone background on CUCM. Images

Customize phone background on CUCM.

Images are kept in Candidate PC (142.100.64.16) customization of images has been already done.

Users should get selectable option for ccievoice image

It should see in user preference and background image

It should see in user preference and background image Files are located on Candidate PC (142.102.64.16)

Files are located on Candidate PC (142.102.64.16) on c:

Voice-large.png

Small-large.png

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FINAL SET

Lab 3: 01-APR-11

VOICE-LABS.NET FINAL SET Lab 3: 01-APR-11 3.2.2 * Max 5 concurrent on shared DN 4003 *

3.2.2

* Max 5 concurrent on shared DN 4003 * SiteC PH1 max incoming calls 4
* Max 5 concurrent on shared DN 4003
* SiteC PH1 max incoming calls 4
* SiteC PH2 max incoming calls 2
* SiteC PH1 enable privacy button

Create a shared line 4003 between site C phone 1 and site C phone 2. The phones should be able to barge in on an active call. Allow site C phone 1 and Phone 2 to make the call private when desired.

CME shared line, ensure 5 concurrent calls can be made into the DN. But STC phone 1 can only accept 2 inbound calls on this line at a time while STC phone 2 can accept 4 inbound concurrent calls.

OR

* Shared line 4003 on SiteC PH1 and SiteC PH2

Configure a privacy button on 3rd line of phone 1 and Phone 2

CCIE-VOICE-LABS.COM VOICE-LABS.NET

FINAL SET

Lab 3: 01-APR-11

VOICE-LABS.NET FINAL SET Lab 3: 01-APR-11 Section 4: Voice Gateways and Signaling You will need the

Section 4: Voice Gateways and Signaling

Lab 3: 01-APR-11 Section 4: Voice Gateways and Signaling You will need the following information to

You will need the following information to complete the configuration.

For the T1 controller:

Switch Type: primary-ni Framing 8BZS Line Code: ESF

For the E1 controller:

Switch Type: primary-net5 Framing CRC4 Line Code: HDB3

Take clocking for Layer 1 from Network side. Your PRI circuit layer 2 should be user side.

Calling names to be send to the PSTN

Make inbound and outbound calls, Marks will not be given if calls won’t work.

CCIE-VOICE-LABS.COM VOICE-LABS.NET

FINAL SET

Lab 3: 01-APR-11

VOICE-LABS.NET FINAL SET Lab 3: 01-APR-11 4.1 HQ IOS MGCP T1-PRI gateway Configure CUCM to register

4.1 HQ IOS MGCP T1-PRI gateway

Configure CUCM to register HQ Router controller T1 0/0/0 as IOS MGCP T1 PRI gateway. Make sure that all inbound and outbound MGCP traffic is sourced from the local interface 142.102.64.254/24.

SiteB IOS H323 T1-PRI gateway
SiteB IOS H323 T1-PRI gateway

Telco is sending 10-digits Direct-Inward-Dial (DID) for inbound PSTN calls. Test the inbound calls to HQ IP Phones 408202xxxx where xxxx is extension range of HQ IP Phones.

Verify the gateway functionality by making outgoing calls to 911 emergency number. Calls made to this number should display 10-digit caller ID as

408202xxxx.

There is no need to test 9911 calling.

(2 points)

4.2

Configure CUCM to register SiteB Router controller T1 0/0/0 as IOS H323 T1 PRI gateway. Make sure that all inbound and outbound MGCP traffic is sourced from the local interface 142.102.65.254/24.

Telco is sending 10-digits Direct-Inward-Dial (DID) for inbound PSTN calls. Test the inbound calls to SiteB IP Phones 972303xxxx where xxxx is extension range of SiteB IP Phones.

Verify the gateway functionality by making outgoing calls to 911 emergency number. Calls made to this number should display 10-digit caller ID as

972303xxxx.

There is no need to test 9911 calling.

(2 points)

CCIE-VOICE-LABS.COM VOICE-LABS.NET

FINAL SET

Lab 3: 01-APR-11

VOICE-LABS.NET FINAL SET Lab 3: 01-APR-11 4.3 Site C CME gateway Configure SiteC router as H323

4.3 Site C CME gateway

FINAL SET Lab 3: 01-APR-11 4.3 Site C CME gateway Configure SiteC router as H323 gateway

Configure SiteC router as H323 gateway and register the same to CUCM. Use only 10 channels of E1 PRI.

Make sure that all inbound and outbound H323 traffic is sourced from the local interface 142.102.66.254/24.

Telco is sending 8-digits Direct-Inward-Dial (DID) for inbound PSTN calls. Test the inbound calls to SiteC IP Phones 2404xxxx where xxxx is extension range of SiteC IP Phones.

Verify the gateway functionality by making outgoing calls to 999 emergency number. Calls made to this number should display 8-digit caller ID as 2404xxxx. (2 points)

Note:-

POINTS WILL BE GIVING ONCE YOU WILL SUCCESSFULLY MAKE INBOUND AND OUTBOUND CALLS FROM 911/999

CCIE-VOICE-LABS.COM VOICE-LABS.NET

FINAL SET

Lab 3: 01-APR-11

VOICE-LABS.NET FINAL SET Lab 3: 01-APR-11 Section 5: CUCM Call Routing PSTN access code for all

Section 5: CUCM Call Routing

FINAL SET Lab 3: 01-APR-11 Section 5: CUCM Call Routing PSTN access code for all IP

PSTN access code for all IP phones– 9

Country code for US – 1

Country code for Hong Kong – 852

National code for HQ and SiteB IP phones – 1

International code for HQ and SiteB IP Phones – 011

International code for SiteC IP Phones – 00

5.1 CUCM Call Routing – HQ Gateway

HQ PSTN provider specifications are as follows,

1) HQ PSTN provider expects proper information in “called party number” and “called party number type” fields.

2) “Called party number” and “called party number type” information must be set in ISDN setup messages. (Subscriber for local, National for long distance and International for International calls).

3) You MUST not use leading digit information to signal national (1) or international (011) calls.

4) If HQ Phone 1 makes international call to SiteC Phone 1 901185224044001, service provider expects “85224044001” in called party number field and “International” in “called party number type” field to route this call properly.

5) Unknown “Called party number type” field is only accepted for 911 emergency calls.

CCIE-VOICE-LABS.COM VOICE-LABS.NET

FINAL SET

Lab 3: 01-APR-11

VOICE-LABS.NET FINAL SET Lab 3: 01-APR-11 1) All HQ IP phones can make local PSTN calls

1) All HQ IP phones can make local PSTN calls by dialing 9 followed by 7 digit PSTN number. Second digit after the access code can be anything between 2 to 9. Rest of the digits can be anything between 0 to 9. For such local calls, PSTN should send 7-digit calling number 202xxxx along with calling name. Also, “called party number type” should be set to subscriber for these calls. Only HQ gateway should be selected and no redundancy is required.

HQ gateway should be selected and no redundancy is required. 2) All HQ IP phones can

2) All HQ IP phones can make International calls by dialing 9 followed by 011 then country code and variable length dialing digits. Calling number for such calls should be US country code leading “+” i.e. - +1408202xxxx. International calls should use only HQ gateway and no redundancy is required.

Also, “called party number type” should be set to international for these calls.

3) Configure local route group for both the type of calls mentioned above so that it uses only HQ gateway for call routing.

(3 points)

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FINAL SET

Lab 3: 01-APR-11

VOICE-LABS.NET FINAL SET Lab 3: 01-APR-11 5.2 CUCM Call Routing – SiteB Gateway SiteB PSTN provider

5.2 CUCM Call Routing – SiteB Gateway

SiteB PSTN provider specifications are as follows,

Gateway SiteB PSTN provider specifications are as follows, 1) HQ PSTN provider uses leading digits in

1) HQ PSTN provider uses leading digits in the called number to signal nonlocal calls. 1 for national and 011 for international calls.

2) “Called party number type” information can be ignored except local calls for which provider expects “subscriber” as “Called party number type” field.

3) If SiteB Phone 1 makes international call to SiteC Phone 1 901185224044001, service provider expects “01185224044001” in called party number field and to route this call properly.

4) Unknown “Called party number type” field is only accepted for 911 emergency calls.

4) Unknown “Called party number type” field is only accepted for 911 emergency calls.

By considering the above specifications, configure following requirements,

1) All SiteB IP phones can make local PSTN calls by dialing 9 followed by 7 digit PSTN number. For such local calls, PSTN should send 7-digit calling number 303xxxx along with calling name. Only SiteB gateway should be selected and no redundancy is required.

2) If SiteB IP Phone makes national call to numbers in 408 area code, HQ gateway should be selected to route these calls. 10-digit Calling number 972303xxxx should be sent out to PSTN along with calling name.

For above calls, if HQ gateway is not reachable, it should use SiteB local gateway. 10-digit Calling number 972303xxxx should be sent out to PSTN along with calling name.

(3 points)

CCIE-VOICE-LABS.COM VOICE-LABS.NET

FINAL SET

Lab 3: 01-APR-11

VOICE-LABS.NET FINAL SET Lab 3: 01-APR-11 5.3 CUCM Call Routing – SiteC Gateway SiteC PSTN provider
VOICE-LABS.NET FINAL SET Lab 3: 01-APR-11 5.3 CUCM Call Routing – SiteC Gateway SiteC PSTN provider

5.3 CUCM Call Routing – SiteC Gateway

SiteC PSTN provider specifications are as follows,

1) SiteC PSTN provider expects proper information in “called party number” and “called party number type” fields.

2) “Called party number” and “called party number type” information must be set in ISDN setup messages. (Subscriber for local, and International for International calls).

3) If SiteC Phone 1 makes international call to HQ Phone 1 90014082022001, service provider expects “14082022001” in called party number field and “International” in “called party number type” field to route this call properly.

4) Unknown “Called party number type” field is only accepted for 911 emergency calls.

By considering the above specifications, configure following requirements,

1) All SiteC IP phones can make local PSTN calls by dialing 9 followed by 8- digit PSTN number. For such local calls, PSTN should send 8-digit calling number 2404xxxx along with calling name. Also, “called party number type” should be set to subscriber for these calls. Only SiteC gateway should be selected and no redundancy is required.

2) All SiteC IP phones can make International calls by dialing 9 followed by 00 then country code and variable length dialing digits. Calling number for such calls should be Hong kong country code leading “+” i.e. - +8522404xxxx. International calls should use only SiteC gateway and no redundancy is required. Also, “called party number type” should be set to international for these calls.

(4 points)

CCIE-VOICE-LABS.COM VOICE-LABS.NET

FINAL SET

Lab 3: 01-APR-11

VOICE-LABS.NET FINAL SET Lab 3: 01-APR-11 5.4 CUCM Call Routing – “+” dialing consideration

5.4 CUCM Call Routing – “+” dialing consideration

5.4 CUCM Call Routing – “+” dialing consideration Configure CUCM to deliver globalized dialing pattern for

Configure CUCM to deliver globalized dialing pattern for HQ IP phones. Use “debug isdn q931” output to verify number type information for calling and called number sent by PSTN.

Refer to below example,

1) Make inbound call to SB IP Phone 1 5252222 from SB PSTN phone 3033001.

2) On SB IP phone 1, it displays 7 digit calling number 5151111 along with calling name as “SB PSTN”. Do not answer this call.

3) Press directories button to go to missed call menu. After selecting missed calls menu, this call should display globalized calling number

+19725252222.

4) Select this call from list and click dial button to call this number. This should select SB gateway for call routing.

5) Once the call is connected it should show “TO 5252222”on SB Phone 1 display and “From 3033001” on PSTN Phone Display.

This call should use SiteB gateway first. If SB gateway isn’t available then it should be routed via HQ gateway.

When a call goes through HQ, caller ID should be 10 digits

CCIE-VOICE-LABS.COM VOICE-LABS.NET

FINAL SET

Lab 3: 01-APR-11

VOICE-LABS.NET FINAL SET Lab 3: 01-APR-11 Gatekeeper Call Routing Register the CUCM and CME to match
Gatekeeper Call Routing Register the CUCM and CME to match the following outputs that are
Gatekeeper Call Routing
Register the CUCM and CME to match the following outputs that are in bold:
GATEKEEPER ENDPOINT REGISTRATION
================================
Port Zone Name
----
Type
Flags
-----
1720 142.100.64.11
32807 GK
VOIP-GW
H323-ID: GK-Trunk_1
Voice Capacity Max.= Avail.= Current.= 0
1720 142.100.64.12
32787 GK
VOIP-GW
H323-GW
142.102.66.254:1720 CUCME
142.100.64.12:1720 GK-Trunk_2
142.100.64.11:1720 GK-Trunk_1

HQ-RTR# sh gatekeeper endpoints

CallSignalAddr Port RASSignalAddr

--------------- ----- --------------- ----- ---------

142.100.64.11

142.100.64.12

H323-ID: GK-Trunk_2 Voice Capacity Max.= Avail.= Current.= 0 142.102.66.254 1720 142.102.66.254 65137 GK

H323-ID: CUCME Voice Capacity Max.= Avail.= Current.= 0 Total number of active registrations = 3

HQ-RTR# sh gatekeeper gw-type-prefix

GATEWAY TYPE PREFIX TABLE ========================= Prefix: 852* Zone GK master gateway list:

Prefix: 1* Zone GK master gateway list:

CCIE-VOICE-LABS.COM VOICE-LABS.NET

FINAL SET

Lab 3: 01-APR-11

VOICE-LABS.NET FINAL SET Lab 3: 01-APR-11 You are not allowed to use default tech-prefix, zone subnet,

You are not allowed to use default tech-prefix, zone subnet, and static alias commands. SiteC should use its vlan address for all communications with the gatekeeper HQ phones should be able to call SiteC phones by dialing 4 digits internal extensions.

1) HQ/SB should be able to dial SC Phone by dialing 4 digit number &
1) HQ/SB should be able to dial SC Phone by dialing 4 digit number & vice versa.
2) If in any case if gatekeeper is down calls should be routed from the backup path
and reach to the destination and in this case calling id should be E164

Use 852 as tech-prefix to make calls to SiteC phones and 1 to make calls HQ phones from SC.

CCIE-VOICE-LABS.COM VOICE-LABS.NET

FINAL SET

Lab 3: 01-APR-11

VOICE-LABS.NET FINAL SET Lab 3: 01-APR-11 Gatekeeper troubleshooting section We have a customer that

Gatekeeper troubleshooting section

We have a customer that places high call volume to UK resulting in high cost. In order to avoid high toll charges with these calls, the customer would like to send the calls via the backbone gatekeeper.

would like to send the calls via the backbone gatekeeper. Configure so that the calls to

Configure so that the calls to UK are sent via the backbone gatekeeper.

Backbone Gatekeeper info:

GK=BBGK Domain: cisco.com IP Address: 157.1.26.30

-connection HQ to an external GK is broken. -you have no access to the external GK. -List your troubleshooting work on a notepad file

Write a report on the troubleshooting steps that you performed to accomplish this.

on the troubleshooting steps that you performed to accomplish this. Calls to +44 should be routed

Calls to +44 should be routed through the Backbone GK

CCIE-VOICE-LABS.COM VOICE-LABS.NET

FINAL SET

Lab 3: 01-APR-11

VOICE-LABS.NET FINAL SET Lab 3: 01-APR-11 Section 6: Codec Selection Intra site calls should be G.711

Section 6: Codec Selection

Intra site calls should be G.711 and calls between sites should be G.729.

should be G.711 and calls between sites should be G.729. Show gatekeeper calls, allocated bandwidth for

Show gatekeeper calls, allocated bandwidth for each call should be 16kbps.

CCIE-VOICE-LABS.COM VOICE-LABS.NET

FINAL SET

Lab 3: 01-APR-11

VOICE-LABS.NET FINAL SET Lab 3: 01-APR-11 Section 7: Media Resource Management 7.1 MOH Call Park

Section 7: Media Resource Management

7.1 MOH

Call Park C-Barge
Call Park
C-Barge

When SiteB IP phones or PSTN users are put on hold, configure local routers to stream G711 multicast MOH from router flash.

You can use “music-onhold.au” file in router flash for this multicast requirement.

7.2

Call Park for HQ/SB with redundancy configured with null partition (range 2900 - 2902).

7.3

CBarge should work on shared line for SiteC PH1 and SiteC PH2.

(3 points)

CCIE-VOICE-LABS.COM VOICE-LABS.NET

FINAL SET

Lab 3: 01-APR-11

VOICE-LABS.NET FINAL SET Lab 3: 01-APR-11 Section 8: QoS It is not restricted to use auto-qos

Section 8: QoS

It is not restricted to use auto-qos however there should not be any impact of the configuration generated by auto-qos on functionality of the lab. If there is any such impact, this section will not be marked.

Switch QoS Link fragmentation and Interleaving
Switch QoS
Link fragmentation and Interleaving

8.1

Ensure CoS 5 is mapped to EF 46. On port go 1/0/1 which is connected to HQ router, guarantee 16k for MGCP signaling traffic. Excess traffic should be marked to DSCP 8 and then transmitted.

8.2

There is a 384K link between HQ and SB and 768K between HQ and SC. Configure FRF.12 at a 10MS sampling rate there should be no header compression.

CCIE-VOICE-LABS.COM VOICE-LABS.NET

FINAL SET

Lab 3: 01-APR-11

VOICE-LABS.NET FINAL SET Lab 3: 01-APR-11 Section 9: Voice Mail Integration You should check MWI

Section 9: Voice Mail Integration

You should check MWI functionality for Cisco Unity connection as well as Cisco Unity Express. Make sure to clear MWI once you test the same in the lab. Also, make sure that voicemail pilot numbers for both Cisco unity Connection as well as Cisco unity express are reachable from PSTN.

as well as Cisco unity express are reachable from PSTN. 9.1 Cisco Unity Connection Integration and

9.1 Cisco Unity Connection Integration and Configuration

Cisco Unity Connection is pre-configured and integrated with CUCM with following Configuration,

Voicemail Pilot – 2220

Voicemail ports – 2221-24

MWI On – 1998

MWI off – 1999

AXL username – administrator

AXL password – ccievoice

Import HQPh1-HQPh3, SBPh1-SBPh2.

You must import users from CUCM to achieve full marks. Use existing users in end users list.

Set user passwords to 12345

Pilot Number for voice mailbox should be reachable from PSTN

Make sure CUC/CUE voicemail greetings and MWI should work. Before leaving the lab MWI should be off.

Test calls from HQ/SB to SC and vice versa.

For HQ Phone1 make sure if PSTN caller left a voicemail the user can hear the calling number of the PSTN caller and the message disposition time before playback the message.

(2 points)

CCIE-VOICE-LABS.COM VOICE-LABS.NET

FINAL SET

Lab 3: 01-APR-11

VOICE-LABS.NET FINAL SET Lab 3: 01-APR-11 9.2 Cisco Unity Express Initial Configuration Cisco Unity

9.2 Cisco Unity Express Initial Configuration

Cisco Unity Express is set to factory default settings. You need to run through the initial setup wizard to configure following settings,

OR 142.1.66.253 OR 142.1.64.254 Cisco Unity Express configuration and CUCME integration
OR
142.1.66.253
OR 142.1.64.254
Cisco Unity Express configuration and CUCME integration

IP Address : 142.102.66.253

Hostname : CUE

Domain name : ccievoice.com

DNS : not required

NTP : 142.102.64.254

GUI web administrator : administrator

GUI web password : ccievoice

9.3

Change CUE license file to CUCME and integrate the same with CUCME Following license files available FTP server .

FTP Login details

FTP Server IP : same candidate pc (access via VNC)

FTP User name : administrator Pssword : ccievoice

cue-vm-license_12mbx_cme_7.1.2.pkg

cue-vm-langpack.nme.7.0.2.pkg

cue-vm-k9.nme.7.1.2.pkg

cue-vm-installer-k9.nme.7.1.2.prt1

cue-vm-en_US-langpack.nme.7.1.2.prt1

Note :(Already CTI port integrated and registered with CUCM . Once upload new license delete cti port configuration.

Check the software lic file before proceed.

CCIE-VOICE-LABS.COM VOICE-LABS.NET

FINAL SET

Lab 3: 01-APR-11

VOICE-LABS.NET FINAL SET Lab 3: 01-APR-11 9.4 Advanced CUE Users from HQ and SB should be

9.4 Advanced CUE

Users from HQ and SB should be able to reach CUE voicemail and it should succeed

Configure Live Record for SiteC users. Live Record Pilot 4250.

Live Record for SiteC users. Live Record Pilot 4250. CUE Live Record; make sure you are

CUE Live Record; make sure you are able to record a conference call by pressing live record softkey.

CCIE-VOICE-LABS.COM VOICE-LABS.NET

FINAL SET

Lab 3: 01-APR-11

VOICE-LABS.NET FINAL SET Lab 3: 01-APR-11 Section 10: UCCX Applications EVENT Tracker Message Event

Section 10: UCCX Applications

EVENT Tracker Message

Section 10: UCCX Applications EVENT Tracker Message Event trackers message comes when you use the RDP/Remote

Event trackers message comes when you use the RDP/Remote desktop you can put any reason and start the same.

=======================================================

Create an script in such a way so that when users call in they hear “Thank you for calling” and immediately after that it should play “All of our representatives are busy at this time please stay on the line someone will be with you shortly”.

If there are zero call in the queue, the script should play “Your Position is ‘X’.

In other words let’s say if the first caller calls in, He/She should hear “Your Position is ZERO”. If the 2nd call comes in while the first call is in the queue, it should play “Your Position is ONE”.

First call "your position in the queue is 0" / second call "your position in the queue is 1"

You are asked by your customer to generate the necessary prompts to fulfill the above mentioned requirements by using the UC voice recording tools available on your POD.

Note: No agents need to be logged in. You don’t even need to configure an extension for IPCC.

(5 Marks)

CCIE-VOICE-LABS.COM VOICE-LABS.NET

FINAL SET

Lab 3: 01-APR-11

VOICE-LABS.NET FINAL SET Lab 3: 01-APR-11 CME Presence SiteC PH2 button 3 should monitor the status

CME Presence

SiteC PH2 button 3 should monitor the status of SiteC PH1 primary line when off-hook and DND status. This should function also as a speed dial button to call SiteC PH1

function also as a speed dial button to call SiteC PH1 Monitor line status of 4001

Monitor line status of 4001 from 3rd line of 4002. When 4001 is off hook or in DND mode 3rd line of 4002 should be red.

CCIE-VOICE-LABS.COM VOICE-LABS.NET

FINAL SET

Lab 3: 01-APR-11

VOICE-LABS.NET FINAL SET Lab 3: 01-APR-11 Section 12: High Availability 12.1 Site B router high

Section 12: High Availability

12.1 Site B router high availability

12: High Availability 12.1 Site B router high availability You cannot use CME SRST; you must

You cannot use CME SRST; you must configure Call-Manager-FallBack

Make sure that voicemail functionality is restored in event of WAN failure. Voicemail forwarding feature should work between IP phones as well as PSTN calls. When such forwarded call comes to Cisco Unity connection, it should play user’s personal greeting. You are not allowed to use alternate extension to achieve this

Make sure that the local, international and emergency calls work fine during SRST operation.

911 (send 10 digits callerid) local (send 7 digits callerid) International (send callerid e164) Make sure 4 digit call should work between SB-HQ & SB-SC during WAN failure (send callerid e164).

12.2 SRST Advance

Voice Mail should work in case of busy or incoming call will be ringing for 20 secs

Make sure all the incoming and outgoing call should same way as it is registered with CUCM

Phone should work same as it is registered with CUCM

CCIE-VOICE-LABS.COM VOICE-LABS.NET

FINAL SET

Lab 3: 01-APR-11

VOICE-LABS.NET FINAL SET Lab 3: 01-APR-11 Call Forward Unregistered If HQ or SC user calls the

Call Forward Unregistered

FINAL SET Lab 3: 01-APR-11 Call Forward Unregistered If HQ or SC user calls the SB

If HQ or SC user calls the SB Phone and if it is not registered, he should be forwarded to SB Phone over the PSTN (For HQ to use HQ GW to call the Site B E.164 number. For SC to use the GK to call as an international number.) Provided a .2screenshot of a phone at siteC and the phone should display:

Forwarding from: +19723033001

OR

Make sure that HQ/SC Phones are be able to call SB PH1 using 4 digit dialing in event of a WAN failure. When you call from HQ Phones calls should be routed through HQ Gateway. When you call from SC Phones calls should be routed through the GK and then HQ Gateway.

Provided 2 screenshots of SiteB Phone 1:

CCIE-VOICE-LABS.COM VOICE-LABS.NET

FINAL SET

Lab 3: 01-APR-11

VOICE-LABS.NET FINAL SET Lab 3: 01-APR-11 Forward (2001) For:+19723033001 (3 By :+19723033001 (3 ) )

Forward

(2001)

For:+19723033001 (3 By :+19723033001 (3

)

)

Forward (4001) For:+19723033001 (3 By :+19723033001 (3 ) )
Forward
(4001)
For:+19723033001 (3
By :+19723033001 (3
)
)