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Motivating and inspiring Taking people to greater heights Encourage people to push themselves to achieve the highest possible performance
QUALITIES
CHARACTERISTICS
Strong communication skills Being a role model and being organized Build character Make a difference People-oriented skills Skilful communicator Have integrity and honesty Enable motivation What leadership qualities do you have?
Is a good teacher Does not put down those they are working with Gets the most from those they are working with Works within the framework of the rules
INGREDIENTS
Create and practice values Develop committed followers Inspire accomoplishments Model appropriate behavior Focus attention on important issues Connect the group to the outside world
Enables employees to learn How to lead and follow within the team How to make good decisions Not to be afraid to fail Character values To be the best they can be What other ingredients are important to be a successful leader?
Leadership that pulls together people with diverse talents, backgrounds, experiences and interests, encourages them to step up to responsibility and continued achievement, and treats them as full scale partners and contributors. Leadership is not about memorising techniques or devising the perfect game plan. It is about really paying attention to people really believing them, really caring about them, really involving them. (Peters & Austin, 1985)
What is motivation?
1.
satisfaction
FINANCIAL TECHNIQUES
NON-FINANCIAL TECHNIQUES
Meeting basic human needs Designing jobs that motivate people Treating people equitably Enhancing the belief that desired rewards can be achieved
Allowed to perform the tasks they were hired for Stimulated to go beyound routine performance and become creative and innovative in their work
Achievement motivation Competence motivation Power motivation Attitude motivation Incentive motivation
Douglas McGregors x and Y theory Maslows theory Victor Vrooms expectancy theory McClellands learned needs Motivator-Hygiene Model
X = employees do not like to work They will attempt to avoid responsibilities as much as possible
Y= employees give effort They have self-control and take responsibility as much as possible
MOTIVATOR FACTORS
HYGIENE FACTORS
Company policy and administration Technical supervision Salary Working conditions Interpersonal relations
4. Employee performs
WHAT IS COMMUNICATION?
Exchanging information Making plans or proposals Reaching agreements Executing decisions Sending and fulfillings orders Conducting sales
Task conflict
Conflict about goals at the working place
Relationship Conflict
Conflict about interpersonal relationships
Process Conflict
Conflict on how work should be done
FUNCTIONAL
DYSFUNCTIONAL
Negotiation is a process in which two or more parties exchange goods or services and an agreement is made on both sides.
T
O G E T H E R
E
V E R Y O N E
A
C H I E V E S
M
O R E
Good communication and social skills we instead of me Individual accountablilits Personal responsibility Group processing Shared goals Processes for conflict resolution
Get acquainted and feel comfortable with fellow members Develop ground norms Communicate and work cooperatively Begin trusting each other
Fundamentals of good teamwork Trust Felixibility Good manners Sharing information coaching
FORMING
STORMING
People feel uncomfortable when they first jon a team or group We need to think about how we can unit people together
There may be some tensions when groups first come together This should be dealt with at the very beginning
NORMING
PERFORMING
Teams develop trust, they begin to share ideas and they agree on what needs to be achieved
Derived from the greek word Ethos referring to character and sentiments of society.
Principles and standards which guide behavior in the world of business Right or wrong, acceptable or unacceptable behavior within an organization
Recognize the ethical dilemma Get facts Indentify options Test each option (is it legal, benefical etc) Decide which option to follow Take action
One of the most common ethical dilemmas occurs when a companys culture conflicts with an employees personal ethics.
Business operates within the society Business survives on ethical means Trust of employees Image Overall benefit
Adnan. (February 4, 2008). Business Communication and its Types. Retrieved from http://www.rizwanashraf.com/2008/02/04/businesscommunication-and-its-types/ Siddique, M. (December 22, 2012).Conflict and Negotiation Presentation. Retrieved from http://de.slideshare.net/mansoor2506/conflict-andnegotiation-presentation Government of South Australia. (2006). Introduction to working in Teams. Retrived from www.ofv.sa.gov.au Hinkson, J. (2001). The art of team coaching. Canada: Warwick Publishing Inc. Schermerhorn, J. (2010) Organizational Behavior. 11th edition