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Employee engagement
London 17th February 2009
Life cycles
globalisation
Focus on total
experience & power
through connections
Mass customisation, scalable
& reliable technology &
communication
Product focused
organisation or matrix &
control through information
Mass production,
automation &
commoditisation
Functional organisational
structure & control
through resources Time
Key language
A system is any network that has coherence
it may be fuzzy, it may or may not have purpose
An agent is anything which acts within the system
individual, group, idea etc.
an aerial view
Aspects of complexity
Characteristics
Highly sensitive to small changes
Proximity & connectivity of agents has high impact
Meaning emerges through interaction
This of coalescence not categories
Hindsight does not lead to foresight
Shift from fail-safe design to safe-fail experimentation
Consequences
Use of distributed cognition
wisdom but not foolishness of crowds
Work with finely granulated objects
information and organisational
Disintermediation
Putting decision makers in direct contact with raw data
Copyright © 2007 Cognitive Edge. All Rights Reserved. 8
Distributed cognition
Fragments, signified
Fragments: transcripts,
audio, video clips,
URLs etc
Any language
Signified at the point
or origin Staff patronise staff are too child
children like and pathetic
not by experts
not by computers too much to see
not enough to keep
and its
me interested
overwhelming
Qualitative &
quantitative in one rushed from
place to place
too much time
in one place
missed things
Other examples
Co-evolutionary approaches to service
product development
Employee engagement in scenario
planning
Children of the World
Company
Impact measurement & reporting
Copyright © 2007 Cognitive Edge. All Rights Reserved. 13
When
Why can’t I have were in the insect house I
a go?
We were treatedwanted to use the models. Mr
like morons
Smith kept telling us about them
Rushed from place
to place missed
things
but didn’t let us touch Too
themone place until
much time in