20 Renard Run Hurricane, WV 25526 Mobile: (304) 541-5118 INFORMATION TECHNOLOGY EXECUTIVE Home: (304) 757-8057 Visionary technologist

t with a passion for increasing service quality and jackshafferjr@gmail.com lowering costs through technology innovation Twitter: @JackShaffer LinkedIn: http://www.linkedin.com/pub/jack-shaffer/6/330/13b

Jack L. Shaffer, Jr.

Executive Summary
Industry Vision & Leadership Business & Technology Strategy Plans Large-Scale Technology Operations Project Lifecycle Management Technology Infrastructure Development Best-Practice Process Engineering P&L / Financial Management Staff Hiring, Training & Retention Organizational Change Management Systems Design & Deployment M&A Corporate Integrations

Unusual depth in both technology and business. Strong resource in all aspects of IT with 25+-year record of practical business application in both start-up and Fortune 500 companies. MBA and BS in Information Systems. Big-picture, future focus, leveraging technology innovation and industry best-practices to drive change, capitalize on strategic market opportunities, capture operational efficiencies, and resolve complex business problems. Accomplished presenter and communicator; achieve organizational excellence by creating an environment of collaboration and trust across all stakeholders. Unmatched work ethic, dedication, persistence, and adaptability. Recognized healthcare technology leader tapped for management and Board roles in leading state-level organizations. Served as the voice of change for healthcare delivery and management through next-generation IT solutions..

IT Career Highlights
Northeast Natural Energy, Charleston, WV (New upstream natural gas company focused on Marcellus Shale.) VICE-PRESIDENT INFORMATION MANAGEMENT Partner responsible for providing vision and leadership in the development and implementation of information technology initiatives. Directs the planning and implementation of enterprise IT systems in support of business operations in order to improve cost effectiveness, service quality, and business development. Responsible for all aspects of the organizations information technology and systems. Architected and implemented a highly scalable virtualized IT infrastructure to meet the demands of a rapidly growing business. Developed and served as project manager for plan to migrate entire IT infrastructure to VMWare / VSphere virtualized environment with Dell Equillogic SANs. Brought project in on-time and 30% under budget and increased system reliability to 99.5%. Led effort to replace costly and inefficient business process outsource arrangement for accounting and land administration with an integrated software package. Led search and selection committee which recommended the acquisition of a unified General Ledger, Joint-Interest Billing, and Land Accounting package with integrated document imaging and indexing system. Worked directly with software vendor to install and configure the application within the existing virtualized environment. The system achieved a 17 month ROI over the business process outsource arrangement and allowed for increased integration between land, accounting and geographic information systems. Commissioned, designed, and provided project management for custom competitive intelligence application providing vital information for key decision makers. Designed customized application from the ground up to aggregate, catalog, and present data from a variety of public and private data sources to provide greater levels of competitor industry information. Removed 160 man hours per month in manual effort spent by the organization in gathering and organizing competitive information. Sped the production of competitive information maps to almost real-time and eliminated the 23 week cycle time necessary with the previous process. Reduced data errors by over 80% by use of automated cleansing tools. 2010-Present

Jack L. Shaffer, Jr.

Community Health Network of West Virginia (CHNWV), Scott Depot, WV (Health center-controlled network providing practice management and EMR/EHR solutions to member centers.) CHIEF INFORMATION OFFICER

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2006-2010

Visionary leader who provided strategy and driving action to develop and implement enterprise IT solutions in support of business operations. Engineered high-availability IT infrastructure to improve cost efficiencies, service quality, and capabilities in healthcare while providing centralized access to EMR containing over 190,000 unique patients, practice management, and telehealth solutions to a user base of over 850 clients. Top management authority for entire IT organization, staff of 17 direct/indirect reports, organizational structure and policies, network security, and service desk. Reengineered IT infrastructure to meet industry best practices and led turnaround of service desk strategy. Managed plan to migrate entire datacenter to new facility and upgraded legacy network technology. Realigned service organization with corporate goals, created program management office (PMO), and established ITIL best practices, change management processes, problem management system, and network monitoring system. Increased network reliability to 99.5%, improved network performance over 200%, and cut TCO $40,000 annually. Delivered highly responsive service organization that handles average of 600 calls per month with 1:65 support desk to client ratio (less than half the industry standard), achieves 90% customer satisfaction rating, and is highly mobile. Rescued failing project to implement electronic medical records (EMR) system for network members. Developed strategic plan with measurable goals, objectives, schedule, workflow, and detailed training guide for implementation. Worked with external experts to resolve software defects and 2,000+ errors in medication file. Enabled CHNWV to launch this new profit center and avoid crisis that would have shut down operations. In 12 months, enrolled 300 users in 45 member centers and increased physician satisfaction with system more than 50%. Innovated strategy to create Central Business Office and internal Medical Manager support desk. Created job descriptions, staffed positions, trained new hires, and terminated contract with outsourced vendor. Migrated all calls to internal support desk with no service interruptions, cut support costs $78,000 annually (23% of total support budget), and improved customer responsiveness, effectiveness, and satisfaction. Formed tiger team to help member centers resolve issues with widespread billing rejections from Medicare/Medicaid due to incorrect National Provider Identifier (NPI) information for their physicians. Led 3-month project to identify and develop action plan to correct problems. Took data accuracy from 20% to 100% of NPI numbers complete and accurate, restoring Medicare/Medicaid billings to normal cycle.

Other Major Healthcare IT Initiatives

Contract CIO: West Virginia Telehealth Alliance. Technical coordinator guiding WVTA in fulfilling its mission through technology. Subject matter expert for IT, RFP and competitive bidding processes, and project selection criteria. Key leader in $7.2 million dollar broadband RFP involving 80+ organizations with over 200 total locations. IT Project Manager: West Virginia Bureau of Medicaid Services. Technology leader in West Virginia Medicaid Transformation Grants project targeting clinical data warehouses and electronic medical records adoption. Lead development team that created an open source personal health record (PHR) for WVBMS - now known as HealtheMe Open-Source PHR. Contract CIO: West Virginia Health Information Network. Provide leadership to WVHIN around statewide health information exchange. Assisted in development of RFP for statewide HIE procurement. Acting Executive Director: West Virginia Regional Health Information Technology Education Center. Led the successful effort to become the statewide designated grantee of the Office of the National Coordinators Regional Extension Center program as called for by the ARRA. Awarded $6 million dollar grant by ONC. Attended ONC sessions, developed organizational structure, staffing, budget, and policies to support newly formed organization.

Jack L. Shaffer, Jr.

Chesapeake Energy, Charleston, WV MANAGER, TECHNOLOGY SERVICES & DEVELOPMENT, EASTERN DIVISION

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2005-2006

Directed IT infrastructure for new Eastern Division including application servers, client support, database management systems, telecommunications, LAN/WAN, and helpdesk operations. Led staff of 5 direct and 10 indirect reports. Developed and staffed newly created Eastern Division following Chesapeake/CNR merger. On-boarded all CNR IT staff, resulting in full personnel merger with 0% attrition rate due to high caliber of professionals (Fortune 100-level qualifications) previously recruited and managed at CNR. Architected integration plan and migration of all systems from separate Active Directory/MS Exchange domains and Citrix farms into single, unified domain within 1 month of acquisition of CNR. Achieved full migration of 50 servers, 300+ users, and associated client machines to new domain with minimal downtime, enabling employees of both organizations to share resources seamlessly. Triana Energy / Columbia Natural Resources, LLC, Charleston, WV MANAGER, TECHNOLOGY SERVICES & DEVELOPMENT Held high-level scope of authority that included $2.5 million annual O&M budget, annual capital budgets as large as $1 million, 300-person user base, 10 direct reports, and entire IT infrastructure (hardware, operating systems, database management, telecommunications, Internet/intranet, LAN/WAN, security, client support, and helpdesk operations. Driving force in numerous initiatives to cut costs and improve operating efficiencies. Examples include: Led 3-month project to restructure telecommunications to eliminate duplicate vendors and transition to lowercost/higher-speed broadband connections. Saved $205,000+ annually and increased access speeds 2-3 fold. Commissioned 9-month, $350,000 project to scan, index, and archive 2.5 million mission-vital land lease documents in fully searchable, digital format. Cut operating costs nearly $800,000 per year and boosted staff productivity. Partnered with outside consultants to prepare organization for successful Sarbanes-Oxley (SOX 404) audit. Led IT general controls component; designed and implemented change management, security, business continuity, disaster recovery, and audit-related controls to achieve IT compliance with COBIT best practices. Piloted implementation of intrusion detection/prevention tools and policies to monitor network activity. Allowed CNR to pass independent intrusion penetration test by world-class organizations. Security policies and capabilities recognized by security expert as being stronger and more effective than many Fortune 500 companies. Triana Energy, LLC, Charleston, WV MANAGER, TECHNOLOGY Partner in newly formed Triana Energy challenged with design and implementation of companys entire IT infrastructure. Built all aspects of enterprise IT architecture and operations from scratch in less than 2 months. Leveraged next-generation solutions to provide this small, startup organization with more capabilities than much larger organizations and create highly mobile workforce with 24/7 access from virtually anywhere worldwide. Directed team in separation and subsequent integration efforts surrounding purchase of CNR from Nisource. Renegotiated technology-related contracts with major software/hardware vendors. Drove migration plan to seamlessly move 340 employees to all-new enterprise systems with zero downtime or service interruptions. Led Triana in assuming full operations of CNR month earlier than anticipated (2 months after purchase date). Nisource Business Services, Columbus, OH MANAGER, APPLICATION ARCHITECTURE Guided strategic corporate direction for application architecture. Managed team of 5 direct reports in all aspects of data warehousing, Enterprise Application Integration (EAI), middleware, load testing, and quality assurance. Key member of IT team formed to integrate IT departments in acquisition of Columbia Energy by Nisource. Developed organizational structure, policies, and staffing to support newly formed security group, centralized IT helpdesk, distributed client support, network operations center (NOC), and application architecture department. Team successfully reevaluated and placed 800+ IT professionals among 10 different operating companies within 4 months. Project also reduced operating costs $300+ million to aid in financing purchase. 2000-2001 2001-2003 2003-2005

Jack L. Shaffer, Jr.

Columbia Natural Resources, Inc., Charleston, WV MANAGER, NETWORK SERVICES (1997-2000)

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1995-2000

Managed all aspects of corporate network including hardware, operating systems, database management, helpdesk, and telecommunications. Scope of authority included $1.5 million annual O&M budget, $500,000 annual capital budget, base of 300+ users, and 10 staff. Member of Columbia Energy Group IT Management Council and Security Council. Promoted to lead multi-year effort to modernize and expand corporate IT environment and capabilities. Led design, development, and installation of custom data collection system in $800,000 project that spanned 16 field locations in 6 states and involved 100+ field staff, telecommuting developers, and union representatives. Achieved on-time, on-budget completion and unparalleled 100% adoption rate among unionized workforce in this politically charged project. Decreased data collection cycle time from 3 weeks to 1 and reduced data errors 70%. Chief architect for developing roadmap and replacing outdated 3-tier middleware program that was key component for every mission-critical application. Resulted in stable, vendor-neutral platform that remained in service 8 years. Engineered business continuity and disaster recovery plan to support mid-range client/server environment. Negotiated contracts with leading hot-site provider, developed recovery plans, and introduced disaster recovery tests at hot-site. Created capabilities to restore all mission-critical applications and data in less than 24 hours. Developed standard M&A due diligence templates and custom data conversion/cleansing programs. Served as the foundation for 3 successful acquisitions (Alamco, Wiser Oil, Meridian) delivered on-time and budget.

Selected Earlier Career Achievements Lead Developer Analyst, Network Services: Columbia Natural Resources, Inc. (1995-1997). Implemented aggressive plan to upgrade entire corporate IT infrastructure, increasing productivity 50% and creating more stable, robust architecture. Piloted 18-month migration to client-server land/lease administration application; system saved $25,000 per year, reduced data errors, and improved operating efficiencies. Built custom application to control and invoice natural gas volumes in support of acquisition of 6,000-mile pipeline system. Lead Analyst: Columbia Gas Transmission, Inc. (1994-1995). Team leader for 6-month, $3 million project to develop integrated gas transportation and billing system (included electronic bulletin board, online trading system) to comply with federal service un-bundling order. Pioneering system enabled Columbia to manage new line of business and was ranked #1 electronic bulletin board and online trading program by Gas Dailys NG magazine. Hands-On Technology Roles: Columbia Gas Transmission, Inc. (1986-1994). Advancement through progressive roles as Senior Analyst, Programmer Analyst, Senior Programmer, and Programmer.

Education and Professional Leadership

University of Charleston, Charleston, WV MASTER OF BUSINESS ADMINISTRATION (MBA) BACHELOR OF SCIENCE, COMPUTER INFORMATION SYSTEMS (Magna Cum Laude) Extensive industry leadership including: Featured thought leader and speaker for numerous industry-leading healthcare and technology conferences, board meetings, continuing education seminars, and state legislative committees Board member of the West Virginia Telehealth Alliance; member of West Virginia Chapter of HIMSS Technical Competencies: Deep technical expertise spanning broad range of bleeding-edge technologies in the areas of telecommunications, m-Health, network solutions, hardware, software, operating systems, and programming languages.