Global Edition 01/2009

KAIZEN FORUM

Information

Impulses

Ideas

Supporting Change for the Better

The Total Change Management Model

From Euclides Coimbra KAIZEN means change for the better or continuous improvement. But do we really understand why and what to change? Einstein once said that we cannot hope to solve our most difcult problems with the same thinking that created them. This encompasses the essence of change: change is needed to solve our most difcult problems and for this to occur our thinking needs to alter. This is one of the main challenges to the survival of companies and organizations in this time of erce global competition.

Euclides A. Coimbra CEO, KAIZEN Institute Consulting Group

Many people talk about Lean implementation and undergoing Lean Transformation. In fact they are generally considering implementing Lean Systems and Tools like TPM - Total Productive Maintenance or TFM - Total Flow Management (to have an efcient Pull System in the Supply Chain). The main emphasis is on physical transformation. However, physical transformation needs to be preceded by a mental transformation. How can we alter our thinking and change it for the better? There is a simple exercise that demonstrates mental transformation; this is illustrated in the Folding Arms exercise. Try folding your arms in your usual way whilst taking note of which hand is on top (left or right). Now swap your arms

around and fold them the other way. How do you feel? Slightly uncomfortable? A simple mental transformation has taken place. During this exercise a change occurred in your brain. The usual connections between neurons that reinforce your habit of folding your arms in a particular way were changed and new connections were created. For this to become the norm you will need to practice this new process until the new connections are rmly established. It is only through repetition that new habits can be formed. Now consider changing the workplaces and the routines of thousands of people in an organization - the so called Lean Transformation.

The slight discomfort of changing the way you cross your arms is multiplied a thousand fold. This is why we need a model to manage large scale change in a company. The TCM Total Change Management model consists of 3 pillars: Effective Teamwork Direction and Control KAIZEN Leadership. Effective Teamwork There are 3 types of KAIZEN Challenges in any Corporation, Company or Collective Organization: Maintain Muda out of Gemba, Eliminate Muda from Gemba and Design Value into Gemba.

TOPICS
The Total Change Management
Model

KAIZEN Experts and Clients Experience Lean Ofce with TSM

Building a KAIZEN/
Lean Strategy Model

Achieving Excellence with

KAIZEN and Lean Supply Chains

KAIZEN Management and

Leadership

Training People in Preparation

for Better Times
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4 types of KAIZEN Team need to be developed to tackle these challenges and to start improving the organization. These teams are: - Daily KAIZEN Activities; - Gemba KAIZEN Workshops; - Value Stream Projects; - KAIZEN Strategy Model. To quickly assess the effectiveness of KAIZEN/Lean in any organization, just answer these simple questions: How many teams of each type have been utilized in the past 12 months? What is the plan for the next 12 months? Many companies are very unbalanced in their use of these 4 types of teams. The outcome being a lack of commitment and sustainability, and poor results in the long term. Direction and Control KAIZEN Teams need to have a Direction (targets and a plan to achieve them). They also need Performance Management in order to Check and Act in terms of Results (targets achievement). Direction and Control is the TCM Pillar which encompasses all matters relating to Audits, KAIZEN Support, Strategy Deployment and Reporting (or Performance Management); Another important feature of Direction and Control is

the KAIZEN Assessments. Audits and Assessments are required to teach and provide feedback on implementation. There are many assessments relevant to the KMS (KAIZEN Management System) as a whole or to specic tools like 5S. KAIZEN Leadership KAIZEN Leadership aims to develop Self Motivation of Individuals in the company. Self Motivation can be dened as the knowledge, beliefs and willingness necessary to understand and contribute to the KAIZEN Management System. It includes Awareness training, Coach training, Management Leadership trai-

ning and KAIZEN College training. In fact KAIZEN Leadership promotes self study and self development, resulting in individuals being more open minded and capable of applying KAIZEN on a daily basis. Conclusion Large scale change will give us large scale results. KAIZEN is a process of managing change to produce a Lean result. To achieve this many soft skills need to be implemented during the course of the change program. TCM is the solution to developing a successful KAIZEN Lean Strategy.

KAIZEN Ofce in Arizona/USA

KAIZEN Experts and Clients Experience Lean Ofce with TSM

Last year the US KAIZEN Team moved into their new ofces in Scottsdale/Arizona. As part of their KAIZEN philosophy they apply and practice Lean Ofce principles and techniques in the pursuit of uent and waste-free processes. The result of their hard work has enabled clients to visit the ofce and to see and experience how it is organized for themselves. This international program is called KAIZEN Ofce live and it is also available in Germany, Switzerland, New Zealand and a number of other ofces around the globe within the KI Family . In February, 2009 the US Ofce was also the venue for a gathering of some of our global KAIZEN experts. The outcome of the workshop was to create a global KAIZEN Strategy and common standards to offer consulting and training programs to suit our clients across the world.
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The US KAIZEN College Program has now been extended to offer a wide range of qualication programs for all levels of employees. To launch the new program, the US team hosted their rst TSM Seminar (Total Service Management / Lean Ofce). This three day seminar was led

by Sebastian Reimer, TSM Expert from Germany and Lou Mendez from the US KAIZEN Team. The event recieved excellent feedback from the participants, who were excited and enthusiastic about the numerous possibilities TSM gave to increase their efciency in the ofce.

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Effective Teamwork

Building a KAIZEN/Lean Strategy Model

From Udo Reimer Teamwork is vital in any successful organization. A good denition of TEAM is Together Everyone Achieves More and KAIZEN or Lean cannot be effective without teamwork. A lesser known type of teamwork occurs at the Top Level of Corporations and Companies worldwide. It is usually required when dening Strategies or Long Term Plans for the sustainable development of processes and results. The picture below shows the 4 types of Effective Teamwork in the TCM model, the top one is the KAIZEN Strategy Model that leads to the KAIZEN Way or the Continuous Improvement Strategy for the Organization.

Udo Reimer, KAIZEN Institute Consulting Group Ltd., Director of Development & CIOGlobal Operations

The Long Term KAIZEN Strategy is also referred as the KAIZEN Model (CI or Lean Model). KAIZEN Strategy Teams are usually comprised of Top Managers, with direction and input from the CEO. Success is dependent on a complete commitment to the process by all managers concerned. A KAIZEN Model needs to address 4 elements: Vision/Mission Systems/Tools Structure/Planning Principles. It can be represented as a graphical icon in terms of VMB: a Vision, a Model and a Brand. The icon, and periodically information about goals and activities, should be promoted throughout the Corporation. Some companies use the icon of a house (a metaphor for the construction of a CI culture) but other organizations create their own icons based on their unique company values. The picture below shows some examples of well known KAIZEN Models. Prior to starting the KAIZEN Model it is important that the company gains practical experiences in the 3 other types of Effective Teamwork. Only then can Top Management be fully aware of the Change Management shift required and be in a position to formalize and present a successful Continuous Improvement policy. After designing the CI model (an initial draft takes 2 to 3 days under the guidance of an experienced facilitator from the KAIZEN Institute), the KAIZEN Strategy team should then meet at least once a year to conrm and rene the effectiveness of the Model. A strong, effective and clear KAIZEN

Model is essential to ensure everyone is united in working towards the com-

mon goal of Excellence, Protability and Success.

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Total Flow Management:

Achieving Excellence with TFM

This new book written by Euclides A. Coimbra and published by the KAIZEN Institute , denes and describes the application of the principles of Flow, Synchronization and Levelling over entire Supply Chains, integrating Manufacturing with Logistics. A model for implementing Lean in the Supply Chain is presented in a clear, logical way, together with detailed explanations and examples on topics including: Basic Reliability Creating Production Flow Creating Internal Logistics Flow Creating External Logistics Flow Supply Chain Flow Design. The book is available from our web site: www.KAIZEN.com We train your employees in KAIZEN, TPM, JIT, total service management, value stream design, total ow management. Qualications available: KAIZEN Practicioner, KAIZEN Coach and KAIZEN Manager. We offer Benchmarking with world class companies. More information, schedule and price list available from our service hotline: +41 (0)41 725 42 84, www.KAIZEN.com

Knowledge Update for Experts

KAIZEN Management and Leadership

Implementing change in any organization is a challenge. KAIZEN experts support companies managing this difcult task by offering step by step guidance and providing practical assistance in a range of situations. The KAIZEN College also offers workshops specically designed to equip individuals with the skills necessary to prepare and guide their own employees through this process. In January this year, 16 colleagues from various countries participated in a one week training course which focussed on leading the change processes in a positive manner. This training was led by Euclides A. Coimbra, CEO of KAIZEN Institute Consulting Group, and our international College Trainers Lou Mendez and Udo Reimer.

Make the Best of the Economic Downturn

Training People in Preparation for Better Times

With quieter times in business this means an opportunity for companies to do things they never had time to do whilst they were too busy just getting by. Many organisations are taking the time to review their operations, optimizing processes, and to train their employees in new skills to ensure processes are improved ready for when business picks up and customers return expecting higher levels of service. KAIZEN Institute offers worldwide support and delivery capabilities with both inhouse consulting and public seminars for upskilling employees. More information about KAIZEN Seminars: www.KAIZEN-college.com

IMPRINT
KAIZEN Institute Consulting Group Ltd. Bahnhofplatz CH-6300 Zug Tel. +41 (0)41 725 42 80 Fax +41 (0)41 725 42 89 info@KAIZEN.com Editing: Sabine Leikep

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