Republic of the Philippines Department of Education Caraga Administrative Region Division of Dinagat Islands District of San Jose SAN

JUAN ELEMENTARY SCHOOL

Citizens Charter
Vision:
San Juan Elementary School is envisioned as a Learning Institution of Adaptive excerpts, committed to produce Disciplined, Resourceful and Responsible Graduates who can adopt themselves to a Rapidly Changing Society.

Mission:
The School endeavors to provide learning experiences which combine a series of Modern innovations that will transform the school children as God-loving, Literates, Productive Citizens and competitive to the image of corporeal modernity.

Performance Pledge We, the teaching staff and non teaching personnel of San Juan Elementary School, do hereby pledge to deliver service to the public with: Responsibility Efficiency Sincerity Promptness Effectiveness Courtesy Transparency All these we pledge, because you deserve RESPECT!

Feedback and Redress Mechanisms

San Juan Elementary School is committed to serve you with RESPECT. If you are not satisfied by the way our teaching and non teaching personnel serve you, it is our honor if you can make feedbacks to address it and improve our service.

Send your feedback through e-mail at modest_clear@yahoo.com Send/address your written/verbal complaints at the Principals office located at the entrance of San Juan Elementary School.

Rests assure that we will entertain your complaints confidentially, however if based on our findings, there is no necessity of pursuing it, we will dismiss it outright and notify you with our action. Note! If due to some instances beyond our control such as fortuitous event, official travels, leave and absences due to sickness, we cannot release/process your respective request within the period allotted, we request everyone to give an extension of five (5) working days for simple request and ten (10) working days for complex request from the time of the cessation of the above mentioned events/reasons for us to process your request.

SUMMARY OF FRONTLINE SERVICES _______________________________ FRONTLINE SERVICE

1. Issuance of form 137 E

FEES
Php. 15.00 for mailing

ALLOTED TIME (under normal circumstances)

20 mins. 5 mins 5 mins 5 mins

(District Office) 2. Issuance of Certificate of Good FREE of Charge Moral Character/4Ps Certification 3. Issuance of Diploma FREE of Charge 4. Issuance of Form 138 (Report FREE of Charge Card)

FRONTLINE SERVICES

1. ISSUANCE OF FORM 137-E Schedule of availability of Service: Monday to Friday, 8:00AM to 5:00PM Who may avail of the Service: Parents/Guardian Requirement: Request Form

Fees: Php.15.00 Processing Time: 25 minutes How to avail the service:

St ep

SERVICE RECORDS Duration of Availability of the Service: Monday to Friday (8:00 a.m. 5:00 Applicant/Cl Activity (Under Person-Inp.m) ient Office Activity Normal
Activity Secure and fill up a request form Have it approved by the Teacher/Advi ser Provide the customer with request form Sign the request form Circumstances ) 5 mins Charge
* Teacher incharge

* Modesto C. Salo, Jr. Teacher Adviser

5 mins

3 4

Locate the Form 5 mins Records in-charge 137E on the files 2. ISSUANCE OF CERTIFICATEForm Reproduce the OF GOOD MORAL CHARACTER 5 mins Records in-charge 173E

2. ISSUANCE OF CERTIFICATE OF GOOD MORAL CHARACTER/4Ps CERTIFICATION Schedule of availability of Service: Monday to Friday, 8:00AM to 5:00PM Who may avail of the Service: Parents/Guardian Requirement: .Document/record shows that the claimant is a bonafide pupil. Any document to prove that a pupil is 4Ps beneficiary.

Fees: Free of Charge Processing Time: 20 minutes How to avail the service: Applicant/Cl ient Activity Request either in writing or oral of the certificate of good moral character ./4 Ps Certification Duration of Activity (Under Normal Circumstances )

St ep

Office Activity

Person-InCharge

Receive the request

5 mins

Teacher, School head

Check on the pupil/student records to validate if there were any derogatory records on file If no derogatory records, the personnel in-charge prepares the Certificate, otherwise no certification will be issued. Present the certificate for the School Heads signature and release the

5 mins

Mrs. Rosagen G. Luib

5 mins

Record incharge

5 mins

*Teacher incherge *Modesto C. Salo, jr.

document *** End of Transaction ***

3. ISSUANCE OF DIPLOMA Schedule of availability of Service: Monday to Friday, 8:00AM to 5:00PM Who may avail of the Service: Parents/Guardian Requirement: Any document to prove that pupil/students graduated

Fees: Free of Charge Processing Time: 15 minutes How to avail the service: Applicant/Cl ient Activity Present valid I.D. and report card/or any document as proof of graduation Duration of Activity (Under Normal Circumstances )

St ep

Office Activity

Person-InCharge

Verify the I.D. and the report card/or the document presented as proof of graduation Personnel In-Charge will locate the pupil/student file Release the Diploma

5 mins

Grade VI teachers

7 mins

Record incharge Grade VI teachers/ School Head

2 3

3 mins

*** End of Transaction ***

4. ISSUANCE OF FORM 138 (Report Card) Schedule of availability of Service: Monday to Friday, 8:00AM to 5:00PM Who may avail of the Service: Parents/Guardian Requirement: Pupils Clearance

Fees: Free of Charge Processing Time: 10 minutes How to avail the service: St ep 1 2 Applicant/Cli ent Activity Present the School Clearance Duration of Activity (Under Normal Circumstances) 3 mins Person-InCharge Teacher adviser

Office Activity Receives the School Clearance Locate the pupil/student files Releases the Report Card or Form 138

5 mins

Teacher adviser

2 mins

Teacher adviser

*** End of Transaction ***