TS/JD/QSC/03: Revision: V2: Effective Date: 12/03/2012

JOB DESCRIPTION
A] Purpose DESCRIPTION JobPOSITION (Summary of what the job exists to accomplish)
Quality Systems Coordinator is responsible to spearhead the POSITION TITLE: Quality Systems Manager implementation of Colgate Quality Standards in the manufacturing facility with coordinated & collaborative & efforts from peer FUNCTION: Product Safety Regulatory Quality functions/individuals within the manufacturing facility. He is also responsible for identifying appropriate tasks, external/internal DEPARTMENT & Plant Quality resources & provides leadership in driving implementation of new SECTION: quality standards or to effectively execute changes to existing quality standards. MANAGER: Manager Technical Services MANAGERS MANAGER: SALARY GRADE: LOCATION : Technical Services Manager 13 Sanand , Gujarat

Job Dimensions (Impact of the job measured in quantitative terms)

1. Manpower / Subordinates S&C Associates Contract / 3P resources Other Parameters (Revenues/Volume/B udget) Company Margins target Nos.
4

Remarks
In absence of Manager Technical services his/her direct reports will report to this position

To deliver Plant KPIs Will support efforts from peer functions in achieving plant KPIs on EOHS, Quality, Productivity, Cost & People Development -As above-

2.

-As above-

Job Context & Challenges (Indicate type and complexity of the challenges)
Lead the plant efforts in implementing Quality Standards. Interface with Subsidiary, Divisional & Global Quality/Technology teams for guidance /support & drive implementation programs. Roll out Quality Internal Audit program & ensure timely closure of internal audit observations. Responsible for managing quality systems documentation at the facility. Responsible for Implements change control quality standard Responsible for Technology transfer process to ensure new or changed product or processes are well transferred between technology and manufacturing Drives continuous improvement projects on Process, Quality, Manufacturing Systems & procedures Support execution of Quality Training initiatives Supports execution of Corrective & Preventive actions for Quality issues Undertakes validation of Process. Testing equipment Critical utilities & Control systems Participate to integrate between Quality and EOHS and FP&R

Functional linkages (Indicate the frequency and nature of linkage )

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TS/JD/QSC/03: Revision: V2: Effective Date: 12/03/2012

Internal:
Operations Making, Finishing, Utilities, Materials & Logistics Receiving & Despatches Human Resources Training & People development Corporate Quality & Regulatory India Global Technology Centre I&S , Analytical Sciences

External:
Suppliers Raw Materials, Packaging Materials & Co-packers Regulatory bodies - Weights & Measures , FDA

Key Accountabilities (A collection of duties and/or responsibilities assigned)

Accountability
Lead the plant efforts in implementing Quality Standards. Interface with Subsidiary, Divisional & Global Quality/Technology teams for guidance /support & drive implementation programs. Ensure the new & revised quality standards are rolled out & implemented in a timely manner

Related Activities
Conduct Quality System Gap Assessment Develop Quality Management Plan for the facility Review plant resources to meet the plan Publish Quality KPIs Conduct periodic quality review meetings Follow up on action plan & publish status updates Monitor progress of implementation Conduct APR & publish report Develop an internal audit plan Develop internal audit teams Lead internal audits Follow up on Internal audit action plan & publish status update

Roll out Quality Internal Audit program & ensure timely closure of internal audit observations.

Responsible for managing quality systems documentation at the facility. Explores/ bench mark best practices from other CP Plants /Industry practices & continuous improvements in documentation systems/procedures/practices

Standardise system for like documents: SOPs, WPI, Record formats Implement system to manage control documents Implement document change control & document review protocol Undertakes periodic review of quality documents for revision/up gradation Ensure quality system documents are controlled, maintained and updated on regular basis.

Responsible for Implements change control quality standard Responsible for Technology transfer process to ensure new or changed product or processes are well transferred between technology and manufacturing

Ensure the changes affecting Quality are documented, reviewed & approved prior to implementation Drives product, material, process, and package standardization and simplification process Coordinate bundle development activities across all functions Partner with Central quality group & IGTC for EMOs, New product launches, Issues relating to commercialisation of new products, change in MFG. SPIs Share technical data, performance results, product and package evaluations, product timelines, risk, and other information Document and communicate the technical transfer bundle

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TS/JD/QSC/03: Revision: V2: Effective Date: 12/03/2012 to the plant floor for effective implementation Shares and applies product commercialization lessons learned Drives continuous improvement projects on Process, Quality, Systems & procedures Integrates and applies CI tools to drive KPI improvements Exploits data and information to identify and measure potential improvements Conducts Continuous Improvement Reviews to identify best practices and opportunities for improvement Facilitates sharing of ideas, knowledge and best practices to improve processes and solve problems Support execution of Quality Training initiatives Identify training needs Develop training modules/programs Deliver/Impart Training Evaluate training effectiveness & retraining Supports execution of Corrective & Preventive actions for Quality issues Under takes instigation, root cause analysis of quality non-conformances, Consumer & customer complaints Develops corrective & preventive action plans with site teams. Ensures that the corrective & preventive actions are appropriately implemented in a timely manner Ensures proper documentation of Corrective & Preventive actions. Undertakes validation of Process. Testing equipment Critical utilities & Control systems Understands the requirement for Design, Installation, and Operational & Performance qualification. Prepares & approves validation Master plan & the relevant validation protocols Undertakes qualification activities Reviews & Monitors on-site activities to ensures validation protocol are appropriately followed Ensures , that the interpretation of the data is correct and that the results are effectively documented. Participate to integrate between Quality and EOHS and FP&R Leads by example and demands safe behaviours and awareness, sound environmental practices and commitment to Quality Develops and executes strategies to consistently manufacture and ensure the quality of finished goods Understands technical processes in the factory Understands Supply Chain constraints such as product release, manufacturing, distribution, and customer requirements Understands the Product Recovery and Recall procedure Identifies and communicates equipment capabilities and constraints Ensures that equipment and processes are capable of meeting production schedules, customer demands and Quality and Microbiology targets Understands supplier capabilities to meet cost and Quality targets. Develops mutually beneficial relationships with suppliers 3|Page

TS/JD/QSC/03: Revision: V2: Effective Date: 12/03/2012 and contract manufacturers Applies the Supplier Certification/Continuous Improvement Process Supports standardization and simplification initiatives for materials, services and finished goods Provides continuous insights on costs and cost drivers to other business and Supply Chain partners

Organizational Chart
Techni Services Manager

Manager Technical Services

Quality Systems Coordinator

Professional Qualification, Experience & Training

Essential:
Master degree in Chemistry or related major

Desirable:
Candidates performing similar role in FMGC companies would be an added advantage.

No. of Yrs of Exp reqd.:

A minimum of six to seven years of experience in lead role in quality organisation.

Professional Qualifications & Training

Essential:
Understanding the technical requirements of Environmental, Occupational, and Health & Safety. Understands the technical requirements of Product Safety, Regulatory, Quality Control, Quality Assurance and Microbiology in factories, laboratories, and research facilities. Understands the requirements of Factory Performance & Reliability (Asset effectiveness Model, 5S, Visual Work Place, Autonomous Maintenance, Preventive Maintenance, Total Quality Management, cost of quality e.t.c) Understands the requirement of Total delivered cost structure of products, Cost margin improvement programs, Return on Investment (ROI) e.t.c)

Skills
Essential:
Possesses good understanding & expertise in C-GMP, Basic Statistic, SPC, Control Charts, FMEA, Six-Sigma, Process Capability, Process Validation, Root cause analysis tools, Making of SOPs /OPLs/PPMs,/Kiazens Should possess the competency of data collection, analyse the trends, draw conclusions &

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TS/JD/QSC/03: Revision: V2: Effective Date: 12/03/2012 suggests improvement actions

Generic Competencies (Use the Personal Leadership Competency

framework)

Essential:
Expert in use of Microsoft office tools (World, Excel Power point, Project) Expert in use of Excel spread sheet for data collection, trending & analysis Excellence in communicable & written English Excellence in Presentation skills. Use of Minitab, SAP , ERP tools.

Desirable:

Functional & Personal Leadership (Use the Personal Leadership

Competency framework)

Function-Specific Competencies
Developing, interpreting and applying regulations, standards & guidelines to ensure the integrity of operations and products. Understands the technical requirements of Quality and Microbiology in factories . Develops and drives strategies to ensure conformance to Quality and Microbiology requirements. Understands and interprets governmental policies and regulations to ensure Colgates compliance with them Understands and communicates the business and financial consequences of not conforming to standards Works with facility leadership team to identify and provide resources and guidance that will ensure conformance with regulations and requirements. Develops networks to foster teamwork in the management of requirements. Provides direction for improving quality-conscious behaviour in factory.

Personal Leadership Competencies

Self-awareness/Personal Impact: Understanding and managing ones own emotions and impact on others; demonstrating strong character. Relationship Building: Establishing trust, initiating and developing long term relationships and networks as a key priority. Managing People: Providing opportunities and personal career growth; taking timely action to address performance issues. Influence/Negotiation: Developing an environment that facilitates cooperation; seeking mutually beneficial solutions; persisting in the resolution of important issues. Innovation: Encouraging creative thinking; challenging established ways of doing things with resourceful ideas and solutions; pushing forth into Continuous Improvement in all ways of doing business. Analytical/Decision Making: Gathering relevant information efficiently; applying logic in solving problems and making decisions; using data to support recommendations; weighing risks and predicting benefits and costs.

Feeder Positions
Area Leader-Analytical or Area leader Microbiology or Quality professionals from technology

Career Development positions

Technical Services/ Quality Manager within the Manufacturing facility or an equivalent position with increased responsibilities in Corporate Quality organization.

Author : Prashant P Kamat Technical Service Manager

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Approver: Dr. VS Shenoy AD Technical Services