SAP BW-CRM Business Content Reports Directory

Applies to:
SAP BW 3.5 and SAP BI 7.0 Reporting Consultants.

Summary
This article provides an exhaustive list of all standard SAP BW reports delivered as part of BI content for CRM-BW. It can be used in the projects during Project preparation and Blueprinting phase. BW Reporting Consultants can refer this guide and map users business reporting requirements to the standard reports and leverage them in order to prototype certain business scenarios. Author(s): Rohit Garg and Rahul Mahajan

Company: Deloitte Consulting India Pvt. Ltd Created on: 11 June 2012

Rahul Mahajan is currently working as an SAP-BI Consultant with Deloitte. He is working in BI space for past 5 years. He has a rich experience in Data Extraction, Enterprise Data Warehousing,Enterprise Reporting and Business Objects.

Rohit Garg is currently working as an SAP-BI Consultant with Deloitte. He is working in BI space for past 4.5 years.He has a rich experience in Data Extraction, Enterprise Data Warehousing,Enterprise Reporting and SAP-ABAP.

Business Scenario
At the time of Blueprinting workshops, BW Consultants can leverage this directory of standard content delivered CRM reports. This handbook containing directory of reports can help consultants to map the users business requirement in terms of BEx queries.

Introduction
The bottom line of this document lies in the fact that it acts as one stop place where BW Reporting Consultants can look up and find all standard content delivered SAP BW CRM reports. All the reports have been categorized as per their relevant functional areas in order to help consultants to map business requirement and provide users the desirable reporting solution.

Directory of Reports
Query Name Financial Services Analyses 0CRMFSC01_Q0001 Grants Management for Grantor 0GTR_C04_Q0001 0GTR_C02_Q0001 0GTR_C01_Q0001 0GTR_MC01_Q0001 0GTR_GPMELM_Q0001 0CRM_CMGL_Q0101 Partner and Channel Analytics 0CHM_C01_Q0002 0CHM_C01_Q0001 0CSALMC02_Q0103 0CSALMC02_Q0102 0CRM_C04_Q0100 0CSALMC02_Q0101 0CSALMC02_ Q0100 0CRM_C04_Q0101 0CSAL_C01_Q0103 Channel Partner Customer Base Channel Manager Partner Base Channel Mgt. : Sales Pipeline Analysis Channel Mgt.: Quotation Funnel Analysis Channel Mgt.: Opportunities (Status: Open/In Progress Channel Mgt.: Opportunity Funnel Analysis Channel Mgt. : Lead Funnel Analysis Channel Mgt.: Expected Sales volume Channel Mgt.: Closed Activities Channel Mgt.: Activities, Opportunities, and Sales Orders by Country Channel Mgt.: Activity History Grantor Claims: Current Overview Grantor Agreements: Current Overview Grantor Applications: Current Overview Grantor Lifecyle: Current Overview Master Data: Grantor Program Cases per Business Partner Contingent Liability Report Description

0CSALMC01_Q0100 0CSAL_C01_Q0100 Rebate Processing Analyses 0RDLI_Q0001 0RDLP_Q0001 Disbursement of Budget to Invoice Line Items 0SD_MC01_Q0003

Rebate Due List: Item Data per Agreement Item Rebate Due List: Cumulation Period Data per Agreement Item

Condition Rate Deviation (Sales Order and Billing Document)

0SD_MC01_Q0002 0SD_MC01_Q0001 0SD_C15_Q0001 0SD_C04_Q0004 0SD_C03_Q007 0SD_C03_Q006 0SD_C04_Q0002 0SD_C04_Q0001 0SD_C01_Q026 0SD_C03_Q011 0SD_C03_Q008 0SD_C03_Q0014 0SD_C05_Q0003 0SD_C05_Q0001 0SD_C01_Q024 0SD_C01_Q011 0SD_C03_Q004 0SD_C04_Q0003 0SD_C02_Q0002 0SD_C01_Q0002 0SD_C14_Q0001 0SD_C03_Q010 0SD_C01_Q021 0SD_C03_Q005 0SD_C01_Q012 0SD_C03_Q003 0SD_C01_Q022

Condition Amount (Billing Document) Condition Amount (Sales Order) Condition Amount By Customer Average Delivery Processing Times Billing Documents Deliveries Delivery Delays per Sales Area Delivery Delays per Sold-to Party Distribution Channel Analysis Faultless Sales Order Processing Fulfillment Rates Fulfillment Rates: Values General Quotation Information at Sales Area Level General Quotation Information per Customer Incoming Orders Analysis Incoming Orders per Calendar Year and Month Incoming Orders per Customer Incorrect Delivery Quantities Monthly Deliveries Monthly Incoming Orders and Revenue Open Order Quantity for Last Week Order, Delivery and Sales Quantities Product Analysis Proportion of Credit Memos to Billing Documents Proportion of Credit Memos to Sales Volume Proportion of Returns to Incoming Orders Product Profitability Analysis

0SD_C01_Q010 0SD_C01_Q0003 0SD_C05_Q0006 0SD_C05_Q0004 0SD_C05_Q0005 0SD_C05_Q0002 0SD_C01_Q025 0SD_C01_Q0001 0SD_C03_Q009 0SD_C01_Q013 0SD_C12_Q0001 0SD_C12_Q0005 0SD_C01_Q023 0SD_C02_Q0001 0SD_C12_Q0006 0SD_C12_Q0007 0SD_C11_Q0005 0SD_C14_Q0003 0SD_C03_Q0003 / 0SD_MP02_Q0001 E-Analytics 0WEB_C01_Q0001 0WEB_C01_Q0002 0WEB_C01_Q0003 0WEB_C01_Q0004 0WEB_C01_Q0005 0WEB_C01_Q0101 0WEB_C01_Q0102

Returns per Customer Quantity and Value of Returns Quotation Success Rate per Sales Area Quotation Success Rate per Customer Quotation Tracking per Customer Quotation Tracking per Sales Area Sales/Cost Analysis Sales Figures Comparison Sales Values Sales Volume Service Level - Item Level Service Level - Item Level (in six months) Top Customers Weekly Deliveries (SD) Delivery Performance Material Availability Analytics Stocks Delivery Performance Sales Data Material Availability Analytics Backorders Warehouse Workload - Inbound Deliveries

Number of Hits Technical Status of the Web Site User Data Clickstream Dwell Time Top 10 External Referrers Visits, Page Impressions, Hits

0WEB_C01_Q0103 0WEB_C01_Q0104 0WEB_C01_Q0105 Sales Analyses Sales Planning Analysis 0SAL_DS01_Q0005 0CSAL_C02_Q0007 0CSAL_C02_Q0006 0CRM_C04_Q0020 0CRM_OPPH_Q0001 0CRM_OPPH_Q0002 0CSAL_C02_Q002 0CSAL_C02_Q0001 0CSAL_C02_Q0003 0CSAL_C02_Q001 0CSAL_C02_Q0004 0CSAL_C02_Q0012 0CSALMC02_Q010 0CSAL_C02_Q0005 0CSAL_C12_Q001 Sales Analyses Activity Analysis 0SAL_DS01_Q0005 0CSAL_C01_Q0004 0CSAL_C01_Q0023

Error Status Volumes of Downloaded Data Loading Time for Pages

Activities by Category Alerts for Contribution Margin Scheme Alerts for Plan/Actual Variance OpportunityPipeline OpportunityPlan OpportunityPlan (for Alerts) Plan/Actual Completion (YTD/YTG Plan/Actual Comparison Plan/Actual Comparison with Hierarchies Plan/Actual Comparison with Variances Plan/Actual Contribution Margin Scheme Plan/Actual Monitor of Sales and Opportunity Plan Sales Pipeline Status Monitor Total Funnel

Activities by Category Active/Passive Analysis Activities/Items per Activity Partner Activities per Category (Employee Responsible, Document

0SAL_DS01_Q0002 0CSAL_DS01_Q004 SAL_C01_Q0016

Level) Activity Details Activity History

0CSAL_C01_Q0021

Activity Partner with Open Activities Activity Partners w/ Open Activities (Employee Resp, Doc. Level) Completed Activities Date of Last Activity Date of Next Activity Distribution of Activities per Organizational Unit Intensity of Customer Care (Activity Partner) Intensity of Customer Care by Employee (Sales Manager

0SAL_DS01_Q0003 0CSAL_C12_Q002 0SAL_DS01_Q001 0SAL_DS01_Q0010 0CSAL_C01_Q0005 0CSAL_C01_Q0003

0CRM_C01_Q0018 0CSAL_C01_Q0019 0CSAL_C01_Q0001 0CSAL_C01_Q0002 0SAL_C01_Q0009 0CSAL_C01_Q0013 0CSAL_C01_Q0020 0CRM_C08_Q0002 0CRM_C08_Q0003 0CRM_C01_Q0017 0CRM_C08_Q0001 0CSAL_C01_Q0022 0CSAL_C01_Q0006 0CSAL_C01_Q0015 0CSAL_C01_Q0024 Sales Analyses OpportunityAnalysis 0CRM_C04_Q018 0CRM_C04_Q007 0CRM_C04_Q012

Portal) Intensity of Customer Care by Partner (Sales Manager Portal) Intensity of Customer Care (Employee) Intensity of Customer Care (Owner) Last 20 Closed Activities My Team's Planned Activities Number of Activities per Category Number of Samples Distributed in Current Year Number of Samples per Batch and Contact Person Planned Activities Pre-Sales Investment in Activity Partner Previous Months Sales Activities Success/Failure Analysis Success/Failure Analysis (Sales Manager Portal) Activities (One Order and Interaction Objects) per Campaign

Competitors in Current Opportunities Completed Opportunities According to Status

Completed Opportunities Acc. to Status (Sales Manager

Portal) 0CRM_C04_Q008 0CRM_C04_Q015 0CRM_C04_Q017 0CRM_C04_Q0001 0CRM_OPPI_Q001 0CRM_OPMO_Q0001 0CSALMC04_Q001 0CRM_C04_Q0020 0CRM_C04_Q003 0CRM_C04_Q011 0CRM_C04_Q004 0CRM_C04_Q002 0CRM_C04_Q014 0CRM_C04_Q005 0CRM_C04_Q006 0CRM_C04_Q013 RM_C04_Q013_1 0CRM_C04_Q001 0CRM_C04_Q015 0CRM_C04_Q010 Sales Analyses Sales Quotations and Orders Analysis Sales Orders 0CSALMC03_Q0006 0CSAL_C03_Q0001 0CSAL_C03_Q0003 0CSAL_C03_Q0005 Query of Sales Order Incoming Sales Orders Incoming Orders (Last 12 Months) Sales: Incoming Orders per Month Expected Product Value Expected Sales Volume per Product My Strongest Competitors Query of Opportunity Opportunity Item Details Opportunity Monitor Opportunity Monitor Timeline Analysis OpportunityPipeline Pipeline Analysis per Phase Pipeline Analysis per Phase (Sales Manager Portal) Pipeline Analysis per Region Sales Volume Forecast Sales Volume Forecast (Sales Manager Portal) Targeting Based on Competitors Targeting Based on Lost Opportunities Top Five Opportunities Top Five Opportunities (Business Transaction Number) Win/Loss Analysis Win/Loss Analysis According to Product Win/Loss Analysis (Sales Manager Portal

0CSAL_C03_Q0002 0CRM_SALO_Q002 0CSAL_C03_Q009 0CSAL_C03_Q008 0CSAL_C03_Q0011 0CRM_SALO_Q0003 Sales Analyses Sales Quotations and Orders Analysis Sales Quotations 0CSAL_C05_Q0001 0CSAL_C05_Q0003 0CSAL_C05_Q0002 0CSAL_C05_Q0004 0CSAL_C05_Q0005 0CRM_QUTO_Q0001 0CRM_QUTO_Q0001_1 0CRM_QUTO_Q0002 Sales Analyses Sales Quotations and Orders Analysis Channel Management (0CSAL_C02_Q0008)

Open Sales Orders Items in Backorder Processing Incoming Orders per Product Best-Selling Products Billed Sales Orders (Last 12 Months) per Territory Billed Sales Orders per Territory and Transaction Number

Sales: General Quotation Information Sales: Quotation Success Rate Sales: Quotation Tracking Sales: Open Quotations per Region Sales: Top Five Sold-To Parties (Quotations) Top Five Quotations Top Five Quotations (Business Transaction Number) Quotation Details

Plan/Actual Comparison (YTD): Product Hierarchy, Business Partner Incoming Orders from Last Month (Open and Completed) -

(0CSAL_C03_Q0007) (0CSAL_C03_Q0008)

Top 3 Incoming Orders from Last Month - Details Incoming Orders (Open and Completed) with Sold-to Party

(0CSAL_C03_Q0010)

Variable Open Sales Contracts: Comparison of Contract Quantity and Value Channel Mgmt.: General Quotation Information Channel Mgmt.: Last Months Incoming Orders (Open+Cmpltd)Top 3

(0CSAL_C04_Q0010) 0CSAL_C05_Q0100

0CSAL_C03_Q0007

0CSAL_C03_Q0009

Channel Management: Sales Orders (MTB) (TS) Channel Mgmt.: Plan/Actual Comparison (Order-on-Behalf) YTD Channel Mgmt.: Quotation History Channel Mgmt.: Quotation Top-n Products Channel Mgmt.: Sales Statistics (Hosted Order Management) Channel Mgt.: Incoming Orders(Open+Completed) with Reseller ID Channel Mgt:Order Entry(Open/Compl.) With Variable Sold-

0CSAL_C02_Q0108 0CSAL_C05_Q0101 0CSAL_C05_Q0102 0CSAL_C03_Q0100

0CSAL_C03_Q0008

0CSAL_C03_Q0010

To-Party Channel Mgt:Plannd/Act. Comparison(MTD) Prod. Hier.,

0CSAL_C02_Q0009

Bus.Partner Channel Mgt:Plannd/Act. Comparison(YTD) Prod. Hier., Bus.Partner

0CSAL_C02_Q0008 Marketing Analyses Marketing and Campaign Analysis 0CRM_MC06_Q3010 0CRM_MC06_Q3011 0CRM_MC06_Q3012 0CRM_MC06_Q3013 0CRM_MC06_Q3014 0CRM_MC06_Q3015 0CRM_MC06_Q3016 0CRM_MC06_Q3017 0CRM_MC06_Q3053 0CRM_MC06_Q3058 0CRM_MC06_Q3080 Marketing Analyses External List Analysis 0ELM_IS01_Q7001 0MKTG_MC1_Q7001

Top 10 Campaigns by Number of Leads Year to Date Marketing Pipeline Marketing Contribution to Pipeline Campaign Key Performance Indicators Campaign Financial and Response Performance Last Year Campaigns Revenue to Pipeline Revenue Campaign Performance Over Time Campaign Key Metrics Opportunity Discontinuation Reason All Campaigns Historical Campaign Analysis

Quality of Address List Sales Success Address List

Marketing Analyses Lead Analysis 0MKTG_C01_Q7001 0MKTG_C01_Q7002 0MKTGMP02_Q3031 0CRM_0MKTG_C01_Q3051 0CRM_0MKTG_C01_Q3052 0CRM_0MKTG_C01_Q3053 0CRM_0MKTG_C01_Q3054 0CRM_MC06_Q3052 0CRM_MC06_Q3054 0CRM_MC06_Q3055 0CRM_MC06_Q3061 0CRM_MC06_Q3062 0CRM_MC06_Q3063 0CRM_MC06_Q3064 0CRM_0MKTG_C01_Q3055 0MKTG_C01_Q0001 0MKTG_C01_Q0002 0MKTG_C01_Q0004 0MKTG_C01_Q0005 0MKTG_C01_Q0003 0MKTG_C01_Q0102 0MKTG_C01_Q0101 0MKTG_C01_Q0100 Marketing Analyses Market Exploration Dun & Bradstreet External Market Data D&B Marketing Universe for SAP BW Won/Lost Leads Lead Origin Top 10 Leads Leads per Qualification Level and Priority Lead Conversion Rate Lead Qualification Time Top 5 Leads Leads by Qualification Lead Rejection Reason Cost per Lead Won Lead Aging by Status Leads by Sales Organization Top 10 Leads by Revenue Top 10 Lead Owners Employee List Lead Management: Channel Analysis Lead Management: Efficiency Reporting Lead Management: History Reporting Lead Management: Lost Leads Lead Management: Qualification Level Channel Mgmt.: Lead History Channel Mgmt.: Top-n Lost Leads (Current Year) Channel Mgmt.: Won Leads (Current Year)

0DB_MC01_Q0001 0DB_MC01_Q0005 0DB_MC01_Q0003 0DB_MC01_Q0004 0DB_MC01_Q0009 0DB_MC01_Q0015 0DB_MC01_Q0002 0DB_MC01_Q0010 0DB_MC01_Q0011 0DB_MC01_Q0007 0DB_MC01_Q0012 Product Analyses Cross-Selling 0CRM_CXS_Q0001 0QM_CXS_Q0001 0CRM_CXS_Q0002 0DM_CXS_Q0002 Product Analyses Competitor Analysis 0CRM_PRCU_Q0002 0CCP_IS01_Q0001 Customer Analyses Fact Sheet Analysis 0CRM_FSC1_Q0002 0CRM_FSC1_Q0001 0CRM_SOLDTO_Q0001 0CSALMC02_Q009 0CSRVMC01_Q0101 0CSAL_C07_Q0107

D&B Marketing Analysis D&B GIS Penetration Analysis D&B Customer (%) vs. Norm (%) 0DB_MC01_Q0004 D&B Historical View D&B Historical View (Overview Loaded Data) D&B Marketing Details - All Businesses D&B Marketing Details - Customers D&B Marketing Details - Prospects D&B Tactical Data D&B Family Tree Analysis

CRM Cross-Selling Analysis Cross-Selling Analysis Source for CRM Cross-Selling Analysis Source for Cross-Selling Analysis

Top Ten Listed Competitor Products Customer Competitor Products

Account Revenue Customer Service CRM Attributes (Fact Sheet) Sales Pipeline for Fact Sheet Service Overview Expiring Service Contract Items

0CRM_ICWY_Q0101 Customer Analyses 0BP_C00_Q0004 0BP_C00_Q0006 0BP_C00_Q0005 Customer Analyses Queries for Migration Analysis 0CRMAIS01_Q0001 0DMACIS01_Q0001

Expiring Warranties

Queries for Business Partner Billing Data Queries for Business Partner Sales Data Queries for Business Partner Shipping Data

CRM ABC Migration analysis Comparison of ABC Classification and Clustering Comparison of CRM ABC Classification and CRM Decision Tree Deviation of ABC Classification from Decision Tree analysis CRM Clustering Migration analysis Clustering Migration analysis Comparison of CRM Clustering and CRM Decision Tree Comparison of Clustering and Decision Tree CRM Decision Tree Migration analysis Decision Tree Migration analysis

0CRATIS01_Q0001 0DMAMC01_Q0004 0CRMCIS01_Q0001 0DMCIS01_Q0001 0CRCTIS01_Q0001 0DMCTIS01_Q0001 0CRMTIS01_Q0001 0DMTIS01_Q0001 Customer Analyses Queries for Deviation Analysis

CRM ABC Deviation analysis relative to second ABC 0CRMAMC01_Q0001 Classification CRM ABC Deviation analysis relative to first ABC RMAMC01_Q0002 0DMAMC01_Q0001 0DMAMC01_Q0002 Classification ABC Deviation analysis relative to second ABC Classification ABC Deviation analysis relative to first ABC Classification Deviation of CRM ABC Classification from CRM Clustering 0CRMAMC01_Q0003 analysis Deviation of CRM Clustering analysis from CRM ABC Classification Deviation of ABC Classification from Clustering analysis

0CRMCMC01_Q0003 0DMAMC01_Q0003

0DMCMC01_Q0003

Deviation of Clustering analysis from ABC Classification Deviation of CRM ABC Classification from CRM Decision Tree analysis Deviation of CRM Decision Tree analysis from CRM ABC

0CRMAMC01_Q0004

0CRMTMC01_Q0003 0DMAMC01_Q0004 0DMTMC01_Q0003

Classification Deviation of ABC Classification from Decision Tree analysis Deviation of Decision Tree analysis from ABC Classification CRM Clustering Deviation analysis rel to 2nd Clustering

0CRMCMC01_Q0001 0CRMCMC01_Q0002 0DMCMC01_Q0001

analysis CRM Clustering Deviation analysis relative to first Clustering Clustering Deviation analysis relative to second Clustering Clustering Deviation analysis relative to first Clustering

0DMCMC01_Q0002

analysis Deviation of CRM Clustering analysis from CRM Decision Tree Deviation of CRM Decision Tree analysis from CRM Clustering Deviation of Clustering analysis from Decision Tree analysis Deviation of Decision Tree analysis from Clustering analysis CRM Decision Tree Deviation analysis rel to 2nd DT analysis CRM Decision Tree Deviation analysis rel to 1st DT analysis Decision Tree Deviation analysis relative to second DT analysis Decision Tree Deviation analysis relative to first DT analysis

0CRMCMC01_Q0004

0CRMTMC01_Q0004 0DMCMC01_Q0004 0DMTMC01_Q0004 0CRMTMC01_Q0001 0CRMTMC01_Q0002

0DMTMC01_Q0001 0DMTMC01_Q0002 Customer Analyses Prequeries for Deviation Analysis 0CRMAMC01_Q0005 0CRMAMC01_Q0006 0CRMCMC01_Q0005 0CRMCMC01_Q0006 0CRMTMC01_Q0005

CRM ABC analysis BPs in 2nd analysis CRM ABC analysis BPs in 1st analysis CRM Clustering analysis BPs in 2nd analysis CRM Clustering analysis BPs in 1st analysis CRM Decision Tree analysis BPs in 2nd analysis

0CRMTMC01_Q0006 0DMAMC01_Q0005 0DMAMC01_Q0006 0DMCMC01_Q0005 0DMCMC01_Q0006 0DMTMC01_Q0005 0DMTMC01_Q0006 Customer Analyses 0CRM_OLVM_Q0001 0CRM_OLVM_Q0002 0CRM_OLVF_Q0001 Cross-Application Performance Analyses Queries for Cross-Application Performance Analyses Activities, Opportunities and Sales 0SAL_DS01_Q0005

CRM Decision Tree analysis BPs in 1st analysis ABC analysis BPs in 2nd analysis ABC analysis BPs in 1st analysis Clustering analysis BPs in 2nd analysis Clustering analysis BPs in 1st analysis Decision Tree analysis BPs in 2nd analysis Decision Tree analysis BPs in 1st analysis

CRM CLTV Models CRM Sales: CLTV Models CRM CLTV Predictions

Activities by Category Sales, Activities & Opportunities: Processing Time/Sales Volumes Sales, Activities & Opportunities; Number and Volumes

0CSALMC01_Q010 0CSALMC01_Q001 Cross-Application Performance Analyses Queries for Cross-Application Performance Analyses Orders, Contracts and Complaints 0CSALMC03_Q0004 0CSALMC03_Q0003 0CSALMC03_Q0005 0CSALMC03_Q001 0CSALMC02_Q0005 0CSALMC02_Q0006 Cross-Application Performance Analyses Queries for Cross-Application Performance Analyses Sales Funnel and Pipeline 0CSALMC02_Q0008 0CSALMC02_Q001

Yesterday's Incoming Orders Incoming Orders Incoming Orders (Returns, Credit and Debit Memos) Open Orders and Contracts Incoming Orders Returns (Inc. Credit Memos) Order Cancellation

Campaign Funnel Analysis Lead Funnel Analysis

0CSALMC02_Q005 0CSALMC02_Q007 0CSALMC02_Q010 0CSALMC02_Q002 0CSALM_C02_Q0001 0CSALMC02_Q003 Interaction Channel Analyses Help Desk Analytics 0CSRV_C01_Q0202 0CSRV_C01_Q0201 0CSRV_T01_Q0001 0CSRV_C01_Q0203 Interaction Channel Analyses E-Mail Response Management System Analytics 0CRM_ER11_Q0001 Interaction Channel Analyses Interactive Scripting Evaluation 0CRM_CIC1_Q0001 0CRM_ISE2_Q0001 Interaction Channel Analyses Interaction Statistics 0CRM_CTI_QABRT1 0CRM_CTI1_QCHAT_ABRT 0CRM_CTI1_QPUSH_REJ 0CRM_CTI1_QDRAB1 0CRM_CTI2_QASA1 0CRM_CTI_QASA1 0CRM_CTI1_QCHAT_ASA 0CRM_CTI1_QPUSH_ASA 0CRM_CTI2_QHDTM1

OpportunityFunnel Analysis Quotation Funnel Analysis Sales Pipeline Sales Pipeline Analysis Sales Pipeline: Incoming Orders Sales Pipeline: Forecast Reliability

Service Ticket Overview Open Service Tickets Open Service Ticket History Average Lead Time

E-Mail Response Management System Statistics

IC: Interactive Scripting Evaluation (IC WinClient) IC: Interactive Scripting Evaluation (IC WebClient)

IC: Abandonment Rate Abandonment Rate for Chat Number of Rejected Items for Push IC: Average Time to Abandonment IC: Average Speed of Answer IC: Average Speed of Answer (in Time Intervals) Average Speed of Answer for Chat Average Speed of Answer for Push IC: Average Handling Times

0CRM_CTI_QHDTM1 0CRM_CTI1_QCHAT_AHT 0CRM_CTI1_QPUSH_AHT 0CRM_CTI2_QSL01 0CRM_CTI_QSL01 0CRM_CTI1_QCHAT_SL 0CRM_CTI2_QPUSH_SL 0CRM_CTI2_QVOL1 0CRM_CTI1_QCVOL 0CRM_CTI1_QCHAT_VOL 0CRM_CTI2_QTRF01 0CRM_CTI1_QTRF01 0CRM_CTI2_QPUSH_TRF 0CRM_CTI1_Q001 Interaction Channel Analyses Collections Management 0FC_MP25_Q0001 0CIC_MP45_Q0001 Interaction Channel Analyses Real-Time Offer Management Analytics CRM IC Real-Time Offer Management 0CRM_IC_RTOM_DS01_Q001

IC: Average Handling Times (in Time Intervals) Average Handling Time for Chat Average Handling Time for Push IC: Service Level IC: Service Level (in Time Intervals) Service Level for Chat Service Level for Push IC: Connection Volume IC: Connection Volume (in Time Intervals) Volume of Chat Connections IC: Transfers IC: Transfers (in Time Intervals) Number of Transfers for Push Interaction Statistics in Time Intervals (General)

Interaction and Work Items (Outbound) Interaction and Event (Inbound)

Real-Time Offer Management Agent Performance Real-Time Offer Management Agent Performance on Specific

0CRM_IC_RTOM_DS01_Q003 0CRM_IC_RTOM_DS01_Q007 0CRM_IC_RTOM_DS01_Q002 0CRM_IC_RTOM_DS01_Q006

Offers Real-Time Offer Management Agent Performance Trend Real-Time Offer Management Offer Performance Real-Time Offer Management Offer Performance Trend Real-Time Offer Management Comparison of Offer Performance Real-Time Offer Management Customer Transactions

0CRM_IC_RTOM_DS01_Q005 0CRM_IC_RTOM_DS01_Q004

0CRM_IC_RTOM_DS02_Q008 0CRM_IC_RTOM_DS01_Q009 0CRM_IC_RTOM_DS01_Q009_V012 0CRM_IC_RTOM_DS01_Q009_V013 0CRM_IC_RTOM_DS01_Q009_V014 0CRM_IC_RTOM_DS01_Q009_V015 0CRM_IC_RTOM_DS01_Q010 0CRM_IC_RTOM_DS01_Q010_V001 0CRM_IC_RTOM_DS01_Q010_V002 0CRM_IC_RTOM_DS01_Q010_V003 0CRM_IC_RTOM_DS01_Q010_V004 0CRM_IC_RTOM_DS01_Q011 0CRM_IC_RTOM_DS01_Q011_V001 0CRM_IC_RTOM_DS01_Q011_V002 0CRM_IC_RTOM_DS01_Q011_V003 0CRM_IC_RTOM_DS01_Q011_V004 0CRM_IC_RTOM_DS01_Q011_V005 0CRM_IC_RTOM_DS01_Q012 0CRM_IC_RTOM_DS02_Q009 Interaction Channel Analyses Partner and Channel Analytics 0CSAL_C01_Q0100

Real-Time Offer Management Predictor Changes Over Time RTOM Query Max Trend Analysis (Weekly) Trend Analysis (Monthly) Offer Performance Graph Agent Performance Graph Agent Performance Graph Agent Performance (Last Day) Agent Performance on RTOM Offer (Last Day) Offer Performance (Last Day) Offer Performance by Recipient Profiles (Last Day) RTOM Query Last 7 Days Agent Performance (Last 7 Days) Agent Performance on RTOM Offer (Last 7 Days) Offer Performance (Last 7 Days) Offer Performance by Recipient Profiles (Last 7 Days) Trend Analysis (Last 7 Days) Customer Transaction Predictor Change

Channel Mgt.: Activity History Channel Mgt.: Activities, Opportunities, and Sales Orders by

0CSALMC01_Q0100 0CSAL_C01_Q0103 0CRM_C04_Q0101 0CSALMC02_ Q0100 0CSALMC02_Q0101

Country

Channel Mgt.: Expected Sales volumec Channel Mgt. : Lead Funnel Analysis Channel Mgt.: Opportunity Funnel Analysis

0CRM_C04_Q0100 0CSALMC02_Q0102 0CSALMC02_Q0103 0CHM_C01_Q0001 0CHM_C01_Q0002 Service Analyses Planned Services Analysis 0CRM_FOCS_Q0001 0CRM_FOCS_Q0002 0CRM_FOCS_Q0003 0CRM_FOID_Q0001 Service Analyses Service Contract and Quotation Analysis 0CSAL_C07_Q0101 0CSAL_C07_Q0102 0CSAL_C07_Q0103 0CSAL_C07_Q0104 0CSAL_C07_Q0105 0CSAL_C07_Q0201 0CSRVMC03_Q0101 0CSAL_C07_Q0106 0CRM_PRLI_Q0101 0CRM_SCOL_Q0101 0CSRVMC06_Q0101 0CSAL_C07_Q0107 0CSRV_C02_Q0101 Service Analyses Warranty Analysis 0CRM_ICWY_Q0101

Channel Mgt.: Opportunities (Status: Open/In Progress) Channel Mgt.: Quotation Funnel Analysis Channel Mgt. : Sales Pipeline Analysis Channel Manager Partner Base Channel Partner Customer Base

Resource Requirements and Service Volume Resource Requirements and Service Volume (Order Level) Comparison of Service Plan Simulations Determine ID of Last Service Plan Simulation

Highest-Revenue Products in Service Contracts Top-Selling Products in Service Contracts Profit per Product in Service Contracts Profit-Sales Ratio per Product in Service Contracts Variance Analysis per Product in Service Contracts Product Analysis in Service Contracts Changes in Processing Volumes Remaining Term of Service Contracts Top-Selling Products in Product Lists Number of Service Contracts per Installed Base Category Installed Bases Without a Valid Service Contract Expiring Service Contract Items Profitability of Service Contracts

Expiring Warranties

0CRM_IOW1_Q0101 0CRM_IOW1_Q0102 0CRM_PRI_Q0108 0CRM_CODT_Q0102 Service Analyses Service Order and Quotation Analysis 0CSRV_C01_Q0101 0CSRV_C01_Q0102 0CSRV_C01_Q0103 0CRM_PRI_Q0101 0CRM_PRI_Q0102 0CRM_PRI_Q0103 0CRM_PRI_Q0104 0CRM_PRI_Q0105 0CRM_PRI_Q0106 0CRM_PRI_Q0201 0CSRVMC03_Q0101 0CSRVMC04_Q0101 0CSRV_C01_Q0104 0CRM_PRI_Q0107 0CRM_QTIC_Q0101 0CRM_QTIC_Q0102 0CRM_QTIC_Q0103 0CRM_QTIC_Q0104 Service Analyses Cost and Revenue Analysis 0CRM_CODT_Q0101 0CSRVMC05_Q0101 0CSRVMC05_Q0102

Warranty Usage List Warranty Expiration Analysis Warranty Entitlement Analysis Warranty Costs Analysis

Average Order Volumes Rate of Order Completion 0CSRV_C01_Q0103 Delayed Services with Requested-By Date Services on Schedule with Requested-By Date Delayed Services with Service Level Agreement Date Services on Schedule with Service Level Agreement Date Delayed Services: Order Value Planning Accuracy Service Compliance Changes in Processing Volumes Complaint Ratio by Product Analysis of Incoming Channels for Service Orders Accounting Indicator Analysis Service Order Quotation Success Analysis Service Order Quotation Rejection Analysis Service Order Quotation Expiration Analysis Service Order Quotation Expected Revenue Analysis

Material Costs and Labor Costs Changes in Overall Controlling Highest-Revenue Sold-To Parties

0CSRVMC05_Q0103 0CSRVMC05_Q0104 0CSRVMC02_Q0106 0CSRVMC05_Q0201 0CSRVMC02_Q0101 0CSRVMC02_Q0102 0CSRVMC02_Q0103 0CSRVMC02_Q0104 0CSRVMC02_Q0105 0CSRVMC05_Q0105 0CSRVMC02_Q0201 0CSRVMC01_Q0101 0CSRVMC02_Q0107 Service Analyses Complaints and Returns Analysis 0CSAL_C09_Q0101 0CSRVMC04_Q0101 0CSRVMC03_Q0101 Service Analyses Case Management Analysis 0CRM_CMG2_Q0102 0CRM_CASE_Q0101 0CRM_CASE_Q0102 0CRM_CASE_Q0103 0CRM_CMGL_Q0101 0CRM_CMGL_Q0102 0CRM_CMG1_Q0101

Profit per Sold-To Party Profit-Sales Ratio per Sold-To Party Variance Analysis per Product Sold-To Party Analysis Changes in Business Volumes Highest-Revenue Products Top-Selling Products Profit per Product Profit-Sales Ratio per Product Variance Analysis per Sold-To Party Product Analysis Service Overview Share of Revenue of Products

Number of Service Complaints Complaint Ratio by Product Changes in Processing Volumes

Controlling Analysis for Cases Case Workload Analysis Analysis of Sensitive Cases Planned Date of Case Closure Case Relationship Analysis for Linked Business Partner Case Relationship Analysis for Linked Products Case Escalation Analysis

0CRM_CMG2_Q0101 Service Analyses

Status Overview for Documents in Cases

IT Service Management Analytics 0SRQ_C10_Q0002 0SRQ_C11_Q0001 0CSRVMC05_Q0001 0CSRVMC05_Q0001 0CSRVMC05_Q0002 0CSRVMC05_Q0003 0CSRVMC05_Q0004 0CSRVMC05_Q0005 0CSRVMC05_Q0006 0CSRVMC05_Q1001 0CSRVMC05_Q1002 0CSRVMC05_Q1003 0CSRVMC05_Q1004 0CSRVMC05_Q1005 0CSRVMC05_Q1006 0CSRVMC05_Q1007 0CSRVMC05_Q1009 0CSRVMC05_Q1010 0CSRVMC05_Q1011 0CSRVMC05_Q1012 0CSRVMC05_Q1013 0SRQ_C10_Q0002 0SRQ_C10_Q0003 0SRQ_C10_Q0004 0SRQ_C10_Q0005 0SRQ_C10_Q0006 Reported Service Request Reported Problems Reported Requests for Change Reported Requests for Change SLA Compliance of Requests for Change Closure Rate for Requests for Change Number and Percentage of Approved Requests for Change Objects with Highest Number of Requests for Change IBases with Highest Number of Requests for Change RFC Priority Total RFC Priority Individual RFC Category by Subject RFC Category by Reason RFC IBase Top 5 RFC Object Top 5 RFC Ref. Product Top 5 RFC Service Org. Top 5 RFC Service Team Top 5 RFC Sold-To Party Top 5 RFC Duration RFC Sales Org. Top 5 Reported Service Request Average Work and Total Duration of Service Requests Service Level Compliance of Service Requests IBases with Highest No. of Service Requests Objects with Highest No. of Service Requests

0SRQ_C10_Q0007 0SRQ_C10_Q0008 0SRQ_C10_Q1001 0SRQ_C10_Q1002 0SRQ_C10_Q1003 0SRQ_C10_Q1004 0SRQ_C10_Q1005 0SRQ_C10_Q1006 0SRQ_C10_Q1007 0SRQ_C10_Q1008 0SRQ_C10_Q1009 0SRQ_C10_Q1010 0SRQ_C10_Q1011 0SRQ_C10_Q1012 0SRQ_C11_Q0001 0SRQ_C11_Q0002 0SRQ_C11_Q0003 0SRQ_C11_Q0004 0SRQ_C11_Q0005 0SRQ_C11_Q0006 0SRQ_C11_Q1001 0SRQ_C11_Q1002 0SRQ_C11_Q1003 0SRQ_C11_Q1004 0SRQ_C11_Q1005 0SRQ_C11_Q1006 0SRQ_C11_Q1007

Products with Highest No. of Service Requests Service Request Closure Rate SRQ Priority Total SRQ Priority Individual SRQ Category by Subject SRQ Category by Reason SRQ IBase Top 5 SRQ Object Top 5 SRQ Ref. Product Top 5 SRQ Sales Org. Top 5 SRQ Service Org. Top 5 SRQ Service Team Top 5 SRQ Sold-To Party Top 5 SRQ Duration Reported Problems SLA Compliance of Problems Average Work and Total Duration of Problems Closure Rate of Problems Objects with Highest No. of Problems IBases with Highest No. of Problems Problem Priority Total Problem Priority Individual Problem Category by Subject Problem Category by Reason Problem IBase Top 5 Problem Object Top 5 Problem Ref. Product Top 5

0SRQ_C11_Q1008 0SRQ_C11_Q1009 0SRQ_C11_Q1010 0SRQ_C11_Q1011 0SRQ_C11_Q1012 Service Analyses Strategic Service Planning CSRVPLAN_Q0101 Service Analyses Timestamp Service Analysis 0CRM_TSSC_Q0101 0CRM_DTRC_Q0101 Entitlement Analyses Strategic Service Planning 0EA_OVERALL 0EA_DREAB 0EA_DRELR Industry-Specific Analyses High Tech Entitlement Management 0HTBPLIC_Q0001 0HTBPLIC_Q0002 Industry-Specific Analyses Consumer Products Sales and Marketing Sales and Trade Promotions 0CP_SLSC1_Q0005 0CP_SLSC1_Q0013 0CP_SLSC1_Q0012 0CP_SLSM1_Q0009 0CP_SLSM1_Q0010 0CP_SLSM1_Q0004

Problem Sales Org. Top 5 Problem Service Org. Top 5 Problem Service Team Top 5 Problem Sold-To Party Top 5 Problem Duration

Planned / Actual Comparison

Performance Key Figure Comparison Table Processing Lifecycle Performance Analysis

Overall Entitlement Report Deposit Refund Entitlement Account Balance Deposit Refund Entitlement Liability Report

Software Entitlements of a Business Partner Software Entitlements of a Group of Business Partners

Orders/Deliveries/Invoices Current Orders (Quantities) Current Orders (Values) Benchmark Conditions Benchmark Conditions Selected Key Figures Benchmark

0CP_SLSC1_Q0016 0CP_SLSC6_Q0010 0CP_SLSC6_Q0002 0CP_SLSCA_Q0002 0CP_SLSC6_Q0009 0CP_SLSCA_Q0009 0CP_SLSC1_Q0015 0CP_SLSC1_Q0004 0CP_SLSC1_Q0011 0CP_SLSM1_Q0014 0CP_SLSC1_Q0010 0CP_SLSM1_Q0013 0CP_SLSM1_Q0006 0CP_SLSM1_Q0012 0CP_SLSC1_Q0006 0CP_SLSC6_Q0005 0CP_SLSCA_Q0005 0CP_SLSC6_Q0007 0CP_SLSCA_Q0007 0CP_SLSC6_Q0006 0CP_SLSCA_Q0006 0CP_SLSC6_Q0003 0CP_SLSC6_Q0008 0CP_SLSCA_Q0008 0CP_SLSM1_Q0011 0CP_SLSM1_Q0003 0CP_SLSC1_Q0014

Contribution Margin 1 Business Partner for Indirect Promotions Business Partner Sales and Budget (Planned Actual) Business Partner Sales and Budget (SU) Indirect Promotions Indirect Promotions (SU) Cannibalization Internal Sales Deliveries/Returns/Credit Memos Net Revenue: Top N Products New Products Plan/Plan Comparison Conditions (%) Plan/Plan Comparison Conditions Plan/Plan Comparison Net Revenue Price Dependency of Sales Promotion Budget Availability Promotion Budget Availability (SU) Promotion Portfolio Analysis Promotion Portfolio Analysis (SU) Promotion Uplift (Planned-Actual) Promotion Uplift (Planned and Actual) (SU) Regular Sales and Promotion Sales ROI - Top 10 Promotions ROI - Top 10 Promotions with Business Partners (SU) Status Conditions 0CP_SLSM1_Q0003 Third-Party Business - Quantity

0CP_SLSC1_Q0007 0CP_SLSC6_Q0001 0CP_SLSCA_Q0001 0CP_SLSO1_Q0001 0CP_SLSC1_Q0002 0CP_SLSC1_Q0003 0CP_SLSC1_Q0001 0CP_SLSC1_Q0009 0CP_SLSC1_Q0008 0CSAL_C01_Q0022 0CP_SLSC6_Q0004 0CP_SLSCA_Q0004 0CP_SLSM1_Q0005 0CP_SLSM1_Q0001 0CP_SLSM1_Q0002 0CP_SLSM1_Q0008 0CP_SLSCA_Q0011 0CP_SLSCA_Q0012 0CP_SLSCA_Q0013 0CP_SLSCA_Q0014 0CP_SLSCA_Q0015 0CP_SLSCA_Q0016 0CP_SLSM1_Q0031 0CP_SLSM1_Q0032 0CP_SLSM1_Q0030 0CP_SLSM1_Q0028 0CP_SLSM1_Q0029

Third-Party Business - Value Trade Promotion: Scoring: Uplift Factor (Training) Trade Promotion: Scoring: Uplift Factor (Training) (SU) Trade Promotion: Scoring: Uplift Factor (Prediction) Sales Development/Customer by Quarter Sales Development/Product by Quarter Sales Development by Month Sales Deal / Annual Comparison Sales Deals in a Time Period Previous Months Sales Activities Preliminary Evaluation of a Promotion Preliminary Evaluation of a Promotion (SU) Target Conditions Net Revenue Target Time Series Conditions Net Revenue Time Series and Billing Quantity in Sales Units Channel Peformance by Brand/Category YTD Promotion Tactic Effectiveness Brand Performance Trend in Brand Shipments Trade Promotions Channel Overview Brand Promotion Budget Availability Trade Promotions Currently Running Current Promotion Product Details KPI Overview: Promotions, Last 12 Weeks Promotion Actual Versus Plan, Last Twelve Weeks KPI Overview Promotions Year-to-Date

0CP_SLSM1_Q0027 0CP_MP04_Q0006

Promotion: Actual Versus Plan, Year-to-Date KPI Overview Logistics, Last Twelve Weeks

0CP_MP04_Q0005 0CP_MP04_Q0003 0CP_MP04_Q0002 0CP_MP04_Q0004 0CP_MP04_Q0001

Logistics Performance Trend, Last Twelve Weeks KPI Overview Logistics, Year-to-Date Logistics Performance Trend, Year-to-Date Logistics Performance by Product, Last Twelve Weeks Logistics Performance by Product, Year-to-Date Revenue and Profit Trend with a Business Partner, Last

0CP_SLSM1_Q0026

Twelve Weeks Revenue and Profit Trend with a Business Partner, Year-toDate Actual Versus Plan with a Business Partner, Last Twelve

0CP_SLSM1_Q0023

0CP_SLSM1_Q0025 OCP_SLSM1_Q0022 0CP_SLSM1_Q0024 0CP_SLSM1_Q0021 Industry-Specific Analyses Consumer Products Sales and Marketing Trade Promotion Management 0CP_SLSC6_Q0010 0CP_SLSC6_Q0002 0CP_SLSC6_Q0009 0CP_SLSC6_Q0005 0CP_SLSC6_Q0007 0CP_SLSC6_Q0006 0CP_SLSC6_Q0003 0CP_SLSC6_Q0008 0CP_SLSC6_Q0001

Weeks Actual versus Plan with a Business Partner, Year-to-Date Profit and Loss Statement, Last Twelve Weeks Profit and Loss Statement, Year-to-Date

Business Partner for Indirect Promotions Business Partner Sales and Budget (Planned Actual) Indirect Promotions Promotion Budget Availability Promotion Portfolio Analysis Promotion Uplift (Planned-Actual) Regular Sales and Promotion Sales ROI - Top 10 Promotions Trade Promotion: Scoring: Uplift Factor (Training)

0CP_SLSO1_Q0001 0CSAL_C01_Q0022 0CP_SLSC6_Q0004 Industry-Specific Analyses Consumer Products Sales and Marketing Syndicated Data 0CP_SLSC3_Q0001 0CP_SLSC3_Q0002 0CP_SLSC3_Q0003 0CP_SLSC3_Q0004 0CP_SLSC3_Q0005 0CP_SLSC2_Q0001 0CP_SLSC2_Q0002 0CP_SLSC2_Q0003 0CP_SLSC2_Q0004 0CP_SLSC2_Q0005 0CP_SLSC5_Q0001 0CP_SLSC3_Q0010 Industry-Specific Analyses Consumer Products Sales and Marketing Assortment Agreement 0CP_SLSM2_Q0001 0CP_SLSM2_Q0002 0CP_SLSM2_Q0003 0CP_SLSM2_Q0004 Industry-Specific Analyses Consumer Products Inventory Management 0CP_IC_C1_Q0001 0CP_IC_C1_Q0002

Trade Promotion: Scoring: Uplift Factor (Prediction) Previous Months Sales Activities Preliminary Evaluation of a Promotion

Market Share Retail Sales and (EQU) Baseline and Incremental Share (EQU) Baseline and Incremental Share (Sales) Comparison to Competition - YTD Pipeline Analysis Sales Deal Pipeline Contribution Margin and Market Share Retail Margin Stock in ACNielsen Market Retail Sales and Retail Baseline Sales Brand: Market Share and Distribution

Assortment Agreement Benchmark Assortment Agreement Benchmark Overview Status: Distribution and Out-of-Stock Status: Assortment Agreement

Stock Development - Quantity Stock Development - Value

0CP_IC_C1_Q0003 0CP_IC_C1_Q0004 0CP_IC_C1_Q0005 0CP_IC_C1_Q0006 0CP_IC_C1_Q0007 0CP_IC_C1_Q0008 0CP_IC_C1_Q0009 0CP_IC_C1_Q0010 0CP_IC_C1_Q0011 Industry-Specific Analyses Consumer Products Procurement 0CP_PURC1_Q0001 0CP_PURC1_Q0002 0CP_PURC1_Q0003 0CP_PURC1_Q0004 0CP_PURC1_Q0005 0CP_PURC1_Q0006 0CP_PURC1_Q0007 0CP_PURC1_Q0008 0CP_PURC1_Q0009 0CP_PURC1_Q0010 0CP_PURC1_Q0011 0CP_PURC1_Q0012 Cross-Scenario Analyses Installed Base Analysis Queries for the SAP Enterprise Portal 0CRM_IBCO_Q0101 0CRM_IBCO_Q0104

Stock Development Consignment Stock Valuated Average Stock and Warehouse Inventory Turn Issues versus Stock Return Deliveries from Warehouse Stock Corrections Stock Minimum Previous Two Months ABC Stock Analysis Old Stock of Raw Materials and Packaging Old Stock of Finished Products and Trading Goods

Purchase Order/Goods Receipt/Invoice (Quantity) Internal Deliveries Returns to Vendor - Quantities Purchase Orders/Scheduling Agreements Vendor Reliability (Quantity) On-Order Stock Delivery Reliability (Quantity/Date Cost Price Development - Previous Six Months Returns to Vendor - Value Returns to Vendor - Items Purchase Order/Goods Receipt/Invoice (Value) Vendor Overview

Installed Base Analysis by Location Installed Base Analysis by Business Partner

0CRM_IBCO_Q0102 0CRM_IBCO_Q0103 Cross-Scenario Analyses Installed Base Analysis 0SAL_DS01_Q0005 0CSAL_C01_Q0004 0CSAL_C01_Q0023

Analysis of Products in Installed Bases Analysis of Individual Objects in IBase Components

Activities by Category Active/Passive Analysis Activities/Items per Activity Partner Activities per Category (Employee Responsible, Document Level) Activity Details Activity History Activity Partner with Open Activities Activity Partners w/ Open Activities (Employee Resp, Doc.

0SAL_DS01_Q0002 0CSAL_DS01_Q004 0CSAL_C01_Q0016 0CSAL_C01_Q0021

0SAL_DS01_Q0003 0SAL_DS01_Q001 0SAL_DS01_Q0010 0CSAL_C01_Q0005 0CSAL_C01_Q0003

Level) Date of Last Activity Date of Next Activity Distribution of Activities per Organizational Unit Intensity of Customer Care (Activity Partner) Intensity of Customer Care by Employee (Sales Manager

0CRM_C01_Q0018 0CSAL_C01_Q0019 0CSAL_C01_Q0001 0CSAL_C01_Q0002 0SAL_C01_Q0009 0CSAL_C01_Q0013 0CSAL_C01_Q0020 0CRM_C08_Q0002 0CRM_C08_Q0003 0CRM_C01_Q0017

Portal) Intensity of Customer Care by Partner (Sales Manager Portal) Intensity of Customer Care (Employee) Intensity of Customer Care (Owner) Last 20 Closed Activities My Team's Planned Activities Number of Activities per Category Number of Samples Distributed in Current Year Number of Samples per Batch and Contact Person Planned Activities

0CRM_C08_Q0001 0CSAL_C01_Q0022 0CSAL_C01_Q0006 0CSAL_C01_Q0015 0CSAL_C01_Q0024 Cross-Scenario Analyses Billing Analysis 0BE_C01_Q0001 0BE_C01_Q0002 Cross-Scenario Analyses Case Management Analysis 0CRM_CMG2_Q0102 0CRM_CASE_Q0101 0CRM_CASE_Q0102 0CRM_CASE_Q0103 0CRM_CMGL_Q0101 0CRM_CMGL_Q0102 0CRM_CMG1_Q0101 0CRM_CMG2_Q0101 Cross-Scenario Analyses CRM Incentive and Commission Management 0CRM_ICC1_Q0101 0CRM_ICC1_Q0103

Pre-Sales Investment in Activity Partner Previous Months Sales Activities Success/Failure Analysis Success/Failure Analysis (Sales Manager Portal) Activities (One Order and Interaction Objects) per Campaign

Number of Billing Documents Canceled Billing Documents

Controlling Analysis for Cases Case Workload Analysis Analysis of Sensitive Cases Planned Date of Case Closure Case Relationship Analysis for Linked Business Partner Case Relationship Analysis for Linked Products Case Escalation Analysis Status Overview for Documents in Cases

Commissions on Level Sales Rep./Sales Manager Commissions Overview Year to Year

Advantages
1. 2. 3. Reporting Directory contains technical names of all standard content queries which can help BI Reporting Consultants for prototyping purpose. This directory categorizes information according to each functional area which can directly be mapped to business requirement. This can serve as a lookup guide while gathering requirements for SAP BW-CRM reports from business users during Blueprinting phase of the project.

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