Partnering for high performance

No doubt about it, the organization with the best people wins.

Accenture research has shown that human performance leaders post substantially stronger financial performance over the short and long term. Little wonder, then, that attraction and retention of talent, organizational change and workforce performance have been top-of-mind topics for the past three years in Accentures global awareness survey. Improving human performance starts with improving HR a High Performance Workforce demands high performance in HR function. Thats why, in their drive to create greater value from and for their people, corporations and governments have turned increasingly to business process outsourcing (BPO). And outsourcing has deliverednot just cost savings but sustained value creation.

The business benefits of outsourcing human resources (HR) processes are proven and impressive: Sizeable reductions in HR operating costs Greater control and improved compliance Access to leading-edge process and technological expertise Streamlined HR processes and functions New services and capabilities that the organization could not otherwise provide

At a time when human capital is the key to innovation, competitive advantage, and higher shareholder value, companies and government entities are turning to Accenture HR Services to help position their organizations to lead for the long term.

Configured solutions from Accenture HR Services support the clients Human Capital strategy

Strategy & Design

Human Capital Strategy Business Alignment & Partnering Human Capital Programs Change Management Workforce Planning Policies Industrial / Labor Relations HR Management Strategy HR Technology Strategy

Recruitment
Sourcing Screening & Selecting Hiring On Boarding Orientation Scheduling & Deployment Contractor & Contingent Management Recruiting Administration

Workforce Performance
Competency Management

Learning
Knowledge Management Content Development

Compensation and Benefits

Compensation Management

Payroll

Employee Services
Employee Relations Mobility Services

Build to Gross

Performance Management

Health & Welfare

Gross to Net

Leave & Absence Management Transition Management Health & Safety Core HR Administration

Content Sourcing Career Development Content Delivery Succession Planning Retirement & Pension

Payroll Distribution Travel & Expense Payroll Administration

Learning Administration

Other Benefits

Partnering with a global leader

Recognized as a world leader1, Accenture HR Services transforms HR service delivery at scale and at speed, unlocking the capabilities of HR to help businesses and governments achieve high performance. Outsourcing HR administration improves employee service and satisfaction, and enables retained HR staff to focus on critical human capital issues that drive longterm business value. Since its founding in 2000, Accenture HR Services has provided integrated solutions to more than 50 clients in the commercial and government sectors. More than 3,500 human resource professionals serve over one million active and retired employees of all workforce types. BT We provide a full end-to-end global HR solution that covers the typical employee lifecycle, including recruitment, learning, workforce performance, payroll, compensation and benefits, and employee services.
1

Caja Madrid Accenture HR Services Spanish affiliate, NetPersonas, provides one of the largest retail banks in Spain with leading-edge innovative learning services and portal management for its 12,500 employees Hexion Specialty Chemicals Our solution for this privately owned producer of industrial chemicals includes compensation and benefits administration, payroll, and employee services. Levi Strauss & Co. We provide HR support for Levis 3,800 active employees and 8,700 retirees in Canada, Mexico and the United States, including recruitment, learning, compensation and benefits, payroll, employee services, and workforce management, along with application management. Telecom Italia We provide payroll and employee services to more than 80,000 employees belonging to the 30 companies of this multi-national group.

US Transportation Security Administration (TSA) We provide HR services to more than 50,000 fulltime employees working at 450 airports across the U.S. and its territories. Victoria State Government For ten years we have provided recruitment, workforce performance, employee services and payroll services to the Departments of Premier and Cabinet, Treasury and Finance, and Victorian Communities.

Delivering high performance

Only Accenture HR Services combines comprehensive HR outsourcing solutions with the expertise to transform HR operations and improve workforce performance. Combining robust technology and high touch delivery, our offerings cover the entire employee life cycle, from attracting potential applicants, managing their performance and learning opportunities and rewarding their work, to facilitating a smooth exit and assisting them with post-employment needs.

The Forrester Wave: HR BPO Providers, Q1 2006, page 7

Standardized elements ensure high quality, cost-effective solutions

Smart Standardized HR BPO

Standardized assets tailored to industries and clients Smart Processes Smart Service Delivery Strategy Smart Delivery Centers Smart HR Applications

Smart Standardization enables tailored solutions, delivered with Operational Excellence measurable, repeatable, predictable

Recruitment: Our core services enable our clients to focus on recruitment strategy and key decisions such as career brand, resource planning, hiring decisions and policies. Workforce Performance: Accenture provides tightly integrated workforce performance capabilities, which form the basis for our clients talent management and workforce development activities. Learning: In conjunction with Accenture Learning, we help our clients manage learning as a business by aligning business strategy to performance management and learning investments. Compensation and Benefits: Accentures full range of compensation and benefits administration services offer employees and managers extensive self-service capabilities for accessing information, initiating transactions and making decisions.

Payroll: Accentures integrated technology and processes offer clients timely and accurate data and support for all payroll activities from new hire to exit administration. Employee Services: Accenture provides a full range of integrated Employee Services, supported by a global, integrated technology infrastructure to enable clients with access to data, reports and decision support.

Accenture HR Services deep HR BPO expertise is augmented by complementary capabilities in other BPO categories, including learning, finance and accounting, procurement, and customer contact services. Our clients find that the unmatched combination of deep outsourcing capabilities with Accentures innovative human capital consulting solutions and technology expertise significantly increases the impact on workforce performance. With better people management paying off in better business performance, the stakes are high. Theres no time to waste. To begin the journey to high performance by transforming HR, please contact us.

Making it happen
Accenture HR Services Smart Standardization approach to solution architecture strikes an intelligent balance between rigid standardization and pure customization. By leveraging standardized asset elements, including our proven processes, extensive HR applications, and global delivery centers, we configure a solution tailored to the clients service requirements and workforce distribution. Accentures BPO Operational Excellence program assures measurable, repeatable and predictable service delivery across our Global Delivery Network.

Contact Details Christian Marchetti Managing director E-mail: christian.marchetti@accenture.com Telephone: +33 1 53 23 55 91 Michelle Adelman Global Strategy, Sales, Solution Management lead E-mail: michelle.r.adelman@accenture.com Telephone: +1 973 301 3014 John Hindle Global Marketing & Communications E-mail: john.hindle@accenture.com Telephone: +44 7841 781535

About Accenture HR Services Accenture HR Services, an Accenture BPO business, provides human resources services to enterprises on an outsourced basis. Employing leading technology and best-in-class HR practices throughout our global delivery network, Accenture HR Services works in partnership with clients to transform the way they deliver HR services to their employees, supporting their drive to become highperformance businesses. Its home page is www.accenture.com/hrservices.

About Accenture Accenture is a global management consulting, technology services and outsourcing company. Committed to delivering innovation, Accenture collaborates with its clients to help them become high-performance businesses and governments. With deep industry and business process expertise, broad global resources and a proven track record, Accenture can mobilize the right people, skills and technologies to help clients improve their performance. With more than 126,000 people in 48 countries, the company generated net revenues of US$15.55 billion for the fiscal year ended Aug. 31, 2005. Its home page is www.accenture.com.

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