WNS Travel and Leisure Services

Delivering End-to-End Services across the Travel and Leisure Industry Value Chain
Sales and Customer Care
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Operations Fare filing and loading n Revenue management n and ticketing Fares n Queue processing n servicing PNR n operations support Cargo
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Platform-based Service Offerings JADE Passenger revenue accounting solution n VERIFARE Automated Web-based fare audit solution
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Shared Services
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Customer service n and reservations Sales n Loyalty program management n Customer relations n baggage tracing and Lost customer support n Website navigation n Specialty help desk

Passenger / cargo revenue accounting and auditing services n Corporate finance and accounting n Transactional accounting n prevention and control Fraud n Analytics and MIS n Research n Procurement n Website support

WNS Travel and Leisure Services An Overview

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Scalable solutions -6,000 people Over -8 million customer interactions annually Over -20 million flight coupons managed annually Over -5 million passenger requests processed annually Over - cargo operations for 1,500 flights annually Manage

Comprehensive end-to-end services across over 140 business processes n domain expertise with high-quality people Deep Leadership team has over 100+ man years of cumulative experience in running travel operations -/ UFTA-certified resources IATA

WNS As Your Preferred Partner

Leverage our experience of over a decade in delivering business process solutions n Combine industry knowledge with functional expertise to deliver solutions with revenue impact
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Focus on delivering business outcomes Obtain operational excellence through diligent application of quality and continuous improvement programs n Ensure tight alignment to your goals and culture

Key Clients
Servicing clients comprise major airlines, travel agencies, tour operators, hospitality companies, GDS providers including
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Leading global airline

Leading North American airline n European airline Major

Leading North American travel agency Leading corporate travel management company in the world n European travel conglomerate Major

Our Experience - Helping United Airlines in revenue accounting and recovery, resulting in significant cost savings, process efficiencies and enhanced recoveries
The Client's Challenge United Airlines (United) was looking for a cost-effective and high-quality solution for its passenger revenue accounting and recovery processes, as a part of the companys ongoing continuous improvement work to control costs and improve process efficiencies. United chose WNS for its track record and reliability as well as its ability to offer an end-to-end solution and scale to meet growth needs. The WNS Solution WNSs staff of over 300 highly qualified people perform revenue accounting and fare audit functions ensuring accurate, efficient and timely processing, leading to enhanced recoveries. Key features of the WNS solution include
n Managing n Stringent

service level agreements delivery to ensure business continuity

n Multi-location n Highly

skilled staff staff training capabilities quality assurance and Six Sigma programs

n Proprietary n Rigorous n Robust

program management and migration methodology

Business Value Delivered

n Significant n Initiatives n Improved n Enabled

cost savings

to increase productivity levels service quality process efficiencies every year MIS and reporting

Uniteds resources to focus on strategic initiatives

n Guaranteed

end-to-end passenger revenue accounting operations, including complex functions of interline, auditing, investigation, refunds and collections

n Comprehensive

To learn more, please write to us at marketing@wns.com

2012 | wns.com

About WNS
WNS (Holdings) Limited (NYSE: WNS), is a leading global business process outsourcing company. WNS offers business value to 200+ global clients by combining operational excellence with deep domain expertise in key industry verticals, including Travel, Insurance, Banking and Financial Services, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Healthcare and Utilities. WNS delivers an entire spectrum of business process outsourcing services such as finance and accounting, customer care, technology solutions, research and analytics and industry-specific back-office and front-office processes. WNS has over 23,000 professionals across 25 delivery centers world-wide, including Costa Rica, India, the Philippines, Romania, Sri Lanka and United Kingdom.
Corporate Information
Established 1996 Stock symbol NYSE: WNS Employees 23,000+ Principal shareholder Warburg Pincus

Global Presence
Americas Costa Rica USA Europe Romania United Kingdom Asia Pacific and Middle East Australia India Sri Lanka Our network of 25 global delivery centers respond to needs for language, cultural alignment, redundancy and 24/7 operations. The Philippines UAE

Differentiators
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Client-centricity

Technology-enabled BPO

Verticalizes Approach

Financial Strength (Year ending March 31, 2012)

Net Revenue (Revenue Less Repair Payments - Non-GAAP): USD 395.1 Million

Major Clients
Over 200 Global Clients n U.S. retail bank Major n European airline n Leading European travel conglomerate n Leading U.S. residential mortgage bank n North American airline Major n American travel agency North n Leading U.K. insurer Global cosmetics company Consumer electronics giant n Global market research company n Leading U.S. financial advisory firm n U.S. auto insurers Major nglobal investment banks Two n Leading global CPG brand
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Leading global beverage brand Leading logistics company n energy and gas utility company Major n Leading hospitality firm n U.S. building supply company Major n Global reinsurer n Global telecom provider
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Industry Recognition
Domain Leadership
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Technology and Quality Leadership

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BPO Leadership
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Ranked among top 100 in the 6th Annual GS100 list in three categories: Top Global Mid-tier BPO Vendors; Top FAO Vendors and Top Industry-specific BPO Vendors

Recipient of the Golden Peacock Innovative Product / Service Award (2011) for WNS Analytics Decision Engine (WADESM) Recognized for Best Process Improvement Program at the 'Global Process Excellence Awards 2011 by IQPC

WNS Receives Dual Recognition at the BPO Excellence Awards 2010-11

Positioned as an Industry Leader in Magic Quadrant* for Comprehensive Finance and Accounting (F&A) BPO by Gartner - 2011

Recognized as top five FAO Market Star Performer for the second consecutive year by Everest Group Best 20 Leaders by Industry focus: Retail and Consumer Goods - IAOP 2010 Global Outsourcing 100

Recognized with the CISO 100 Awards 2011 Recipient of the Golden Peacock National Quality Award for Overall Business Excellence and Quality Standards - 2011

Recipient of Best New Outsourced Services Delivery by Shared Services & Outsourcing Network (SSON) - 2010 n Recipient of Best New BPO Locator of The Year by Business Process Association of Philippines (BPAP) - 2010 n Industry-specific, Multi-year Winner - IAOP 2010 Global Outsourcing 100 n Ranked among Top 3 BPO companies in India by NASSCOM for six consecutive years
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* Gartner, Inc. 'Magic Quadrant for Comprehensive Finance and Accounting BPO, Global' by Cathy Tornbohm, 29 June 2011 The Magic Quadrant is copyrighted 2011 by Gartner, Inc. and is reused with permission. The Magic Quadrant is a graphical representation of a marketplace at and for a specific time period. It depicts Gartner's analysis of how certain vendors measure against criteria for that marketplace, as defined by Gartner. Gartner does not endorse any vendor, product or service depicted in the Magic Quadrant, and does not advise technology users to select only those vendors placed in the "Leaders" quadrant. The Magic Quadrant is intended solely as a research tool, and is not meant to be a specific guide to action. Gartner disclaims all warranties, express or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.

To learn more, please write to us at marketing@wns.com

2012 | wns.com