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HP LaserJet - COMMON ERROR CODES

12 – OPEN OR NO EP (continued) 13 – PAPER JAM (continued) 13 – PAPER JAM (continued)
02 – WARMING UP MODE
HP 2P, 2P+, 3P, 4P HP 4, 4+, 5 HP 1100, 3200 Fax, HP PRINTER 2100, 2200
HP 2, 3, 2D, 3D • 500 sheet lower cassette not properly adjusted
• Printer door open • Check transfer roller to ensure it is seated properly • Paper jam - make sure paper is loaded properly
• I/O Cable is bad or hooked up incorrectly • DC power supply malfunction • Bad input sensor, fuser exit sensor or bad paper end sensor • Make sure the paper length is adjusted (2200 series)
• Communication problem between computer and printer • Replace DC power supply • Defective output rollers • Check rear door, open and close top cover
• Bad DC Controller • External Fuser Door Open • Paper stuck in paper path / output unit • Check duplexer
• Bad Fuser Assembly • Defective Fan • Paper jam internally / under the toner cartridge
• Bad DC Power Supply • Sensor switch for the door is dirty or needs to replace HP 4V, 4MV • Worn pick up and separation pad
• Bad high voltage power supply • Bad fuser assembly
HP 3Si, 4Si • Toner cartridge gears worn or damaged • Change maintenance kit
HP 4P, 5P • Paper path gears worn or damaged • Paper tray overloaded
• Defective display cable or formatter PCA • Defective DC controller PCA
• Bad Fuser Assembly • Top cover open • Defective registration guide HP 1000, 1200, 1220mfp, 3300, 3300mfp
• Bad DC Controller • No toner cartridge
• Bad toner cartridge HP 5000, 5100 • Check for paper loaded in paper tray properly
HP 4V, 5Si • Defective interlock switch assembly • Worn pick up roller and separation pad
• Bad DC controller • Check paper loaded in paper tray properly • Feed roller shaft is bent or warped
• I/O cable is hooked up incorrectly or bad interface in computer • Check the paper length adjuster • Paper stuck in paper path
• Defective parts such as: fuser, PCA board, DC controller HP 4L • Look at the transfer roller assembly for proper adjustment • Bad fuser assembly
• Bad Fuser Assembly • Check the paper path in printer and duplexer paper (if installed) • Bad shutter on toner cartridge, change toner cartridge
• Part of the top door that pushes the plunger down is Broken • Replace or reseat fuser • Front door not properly shut
• Top door switch is broken • Check for bad toner cartridge
11 – PAPER OUT • No toner cartridge • Check that all assemblies are seated and all doors are closed HP2300
• Bad toner cartridge • Change maintenance kit
ALL • Bad DC controller • Check paper Path / Check paper trays
HP 5Si, 8000, 8150 • Check the length adjustment on the paper trays
• Paper or paper tray empty or not seated correctly • Check Duplexer
• Paper Tray Sensor arm stuck or broken 13 – PAPER JAM • Toner cartridge gears worn or damaged • If message persists after all jams have been cleared, a sensor
• Defective tray size sensing or configuration • Paper tray feed and separation roller's worn might be stuck or broken
• Defective paper control or sensor PCA ALL • Paper misaligned in paper tray • If jamming persists, change feed rollers and separation pad
• Bad input unit • Bad fuser assembly
4L • Out of spec media • Bad fuser assembly
• Pick up roller came out of place • External input device paper jam. Check all added devices HP 4000, 4050, 4100, 4100mfp
• Paper cassette is empty or missing • Paper cassettes not correctly loaded • Paper jammed up in the exit assembly on the left side of printer
• Paper cassette is not seated correctly • Dirty or obstructed paper path. Paper Jam in paper path • Transfer roller assembly out of place or broken • Ensure paper is loaded in paper tray property
• Paper out flag PS2 is broken or stuck • Worn pick up rollers and separation pad • If paper is jammed under toner cartridge change registration or • Check feed and separation rollers for unusual wear
• Defective DC controller PCA • Wrong length paper or incorrect software paper size selected toner cartridge • Check paper length adjustment in paper tray
• Tray 1 is empty • Defective exit sensor • Change maintenance kit • Bad fuser assembly
• Tray 2 is empty • Defective input sensor doesn’t sense paper out • Check paper path in duplexer
• Paper cassettes not correctly loaded HP 3Si, 4Si • Check small belt media roller to ensure that the roller and belt
12 – OPEN OR NO EP • Bad solenoid operation are feeding the media properly
• Bad gear or gears in drive train • Miss feed or media jammed in printer. Check entire paper path • Check that transfer roller is seated properly
ALL • Bad main motor or drive circuit • Media in duplex unit • Change maintenance kit
• Bad delivery mechanism or coupler gear to main drive • Sensor malfunction
• Paper path door or top cover open • Bad main motor drive circuitry • Output sensor malfunction (turn off job offset assembly in the HP 4200, 4300
• Toner cartridge missing 4si only)
• Toner cartridge not seated in printer HP 2, 2D, 3, 3D • Check registration area fuser exit sensor flag and sensor • Check for paper loaded in paper tray properly
• External fuser access door not closed • Bad fuser assembly • Check the length adjustment on the paper trays
• Tab missing on top cover • Defective sensor cable • Worn feed and separation rollers • Check duplexer paper path
• Bad DC controller • Defective registration assembly • Change maintenance kit • Defective printer cartridge, shutter door not opening all the way
• Defective fuser • Feed and separation roller worn or may have popped off
HP 3Si, 4Si • Duplex paper path is obstructed or contains worn Components HP 5L, 6L, 3100, 3150 • Jams in stapler / stacker, remove jammed staples
• Misadjusted or bent switchback assembly • Bad DC controller
• PS1 malfunction • Paper not loaded in the paper bin • Change maintenance kit
• Fuser bulb burned out HP 4L, 4P, 5P, 6P • Bad paper bin sensor
• Bad DC controller • Bad toner cartridge
• Printer rear door open • Bad fuser assembly HP 4500
HP 4, 4+, 5 • Stuck or broken flags or sensors • Worn pick up rollers and separation kit / Pulling multiple sheets
• Paper fragment under oblique rollers throuhgh printer • Paper jam- check all rear doors
• Plunger missing on top cover • Transfer roller guide not seated • Paper tray overloaded • Paper jam- check middle front drawer and duplex drawer
• Paper control P.C.A. malfunction • Bad fuser assembly • Paper jam- check all drawers
• Bad top cover switch • Bad toner cartridge HP 1005, 1012, 1150, 1300 • Paper or wrong media in fuser assembly
• Worn pick up roller or regist. assy. block • Worn feed and separation rollers
HP 4V • Check paper in the paper tray • Bad middle drawer assembly
HP 4, 4+, 5 • Worn pick up rollers and separation pad • Bad fuser assembly
• Front door open sensor • Bad shutter door on toner cartridge - change toner cartridge
• Toner cartridge micro switch malfunction • Rear door open. • Bad fuser assembly
• DC controller PCA malfunction • Broken or missing cassette paper out sensor flag • Bad pick up roller shaft and clutch

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13 – PAPER JAM (continued) 14 – NO EP CART OR NO TONER CAR (continued) 22 – EI/O CONFIGURATION ERROR 22 – EI/O CONFIGURATION ERRO (continued)

HP 8500 HP 9000 ALL HP 4600, 5500

• Internal paper jam • A page is jammed in tray 2 or tray 3 • I/O configuration for the computer or printer is incorrect • Too much data was sent to the EIO card in the specified slot
• Check paper trays for missed loaded paper • Verify that media meets specifications and is stored correctly • Wrong or damaged I/O cable Press GO to clear the message (data will be lost)
• Paper jam- check all doors • Clean the indicated tray's feed rollers • Computer is powered off • Too much data was sent to the parallel port
• Paper jam- check duplexer • Replace the feed and separation rollers • Damaged printer I/O port • Make sure that your using an up to date driver
• Paper jam- check mailbox bin • The printer's EIO card in slot X has overflowed its I/O buffer • Check for a loose connection and be sure to use a high-quality
• Bad fuser assembly 16 – TONER LOW during a busy state cable - some cables may be missing pin connections
• Error can occur if driver is not IEEE-1284 compliant
HP 9000 ALL • Parallel buffer has overflowed HP 8500
• Press GO or CONTINUE to resume printing
• Paper jam- check trays, all doors, and paper path • Toner is uneven in cartridge, shake toner cartridge • The EIO buffer has overflowed during a busy state
• Paper jam- check duplexer • Malfunctioning toner cartridge contact points or bad toner HP 4, 4+, 5, 5P, 6P • Indicates the parallel buffer has overflowed
• Paper jam- internally cartridge • error might occur if several complex jobs are sent
• Check doors to make sure they are closed • Defective high voltage power supply • Computer and printer are not communicating simultaneously via the network and are larger allowed
• Make sure all feed and separation rollers are properly installed • Check the network cable or reseat the cable
• If paper stops before fuser check transfer assy. or change it HP 2, 3 HP 9000
• Check fuser assembly for paper stopping at the fuser HP 1100, 2100, 2200, 2300, 4000, 4050, 3100 FAX
• Bad DC controller • Defective high voltage power supply • The printer EIO card in slot X has overflowed the I/O buffer
• Paper is jammed at exit assembly - change paper delivery • Defective DC controller • Too much data was sent to the EIO card in the specified slot or during a busy state
assembly an incorrect communications protocol might be in use • Move the EIO card to different slot
• Replaced the diverter if the paper still doesn't make out of exit HP 3Si, 4Si • Check the host configuration • Replace EIO card
• Replace the flipper assembly • Too much data was sent to the parallel port • The printer parallel buffer has overflowed during a busy state
• Defective door open sensor flag • Check for a loose connection and be sure to use a high-quality • Reseat the parallel cable
• Replace the accumulator assembly
• Damaged toner level sensor connector cable - some cables may be missing pin connections • Replace the parallel cable
• Check all devices on printer – run paper path tests with one
device taken off one at a time • Damaged toner cartridge • Make sure that latest version of the printer driver is used • Replace the formatter board
• Change maintenance kit • Defective DC control PCA
• Defective high voltage power supply HP 4200, 4300
14 – NO EP CART OR NO TONER CART
• The printer’s EIO card in slot X has overflowed its I/O buffer 23 – I/O NOT READY
ALL 18 – MIO NOT READY during a busy state
• Check the configuration of the EIO card and the host computer ALL
• No toner cartridge installed or cartridge not fully seated ALL If error message persists replace EIO / NETWORK card
• Missing sensitivity tabs • The printer’s parallel buffer has overflowed during a busy state • I/O card is unable to accept data or is not connected to network
• Printer is not connected to the network or computer • Check the parallel configuration (High speed to NO and
• Bad toner cartridge
• Printer or computer communication problem Advanced functions to OFF.)
HP 2, 2D, 3, 3D • Bad jet direct card • Replace the formatter board 24 – JOB MEMORY FULL
• Bad formatter board
ALL
• Defective paper control PCA HP 5000/5100
• Defective high voltage unit
20 – MEMORY OVERFLOW • Too much data was sent to the EIO card in the specified slot • Complex print job
Press GO to clear the message (data will be lost) • Add more memory
HP 3Si, 4Si
ALL • Too much data was sent to the parallel port
• Check tabs on right side of toner cartridge • Make sure that your using an up to date driver
• Large print job exceeding memory capacity • Check for a loose connection and be sure to use a high-quality 25 – XXX MEMORY FULL
• Switch actuator bent, support tab on upper right corner of DC
controller bent or not installed correctly • Too much data or data too complex cable - some cables may be missing pin connections
• Defective high voltage unit • Set enhanced I/O to auto mode ALL
• Press the GO button or CHECK button -the printer will restart HP 5Si/8000
the print job but some data might be lost • Complex print job
HP 4V
• Turn the image adapt and page protect to ON or AUTO to print • Using a non HP MIO device • Add more memory
• Defective toner cartridge micro-switch on high voltage PCA the job • This is an I/O buffer overrun error on the printer's upper slot HP
• Add more memory 30 – PS ERROR
• Malfunctioning front door sensor MIO card
• Defective DC controller PCA ALL
HP 8150
HP 4, 4+, 5 21 – PRINTER OVERRUN
• Too much data was sent to the EIO card in the specified slot or • An I/O timeout or prompt for user interaction has been
ALL an improper communications protocol may be in use exceeded
• Defective toner cartridge
• Defective high voltage unit or dirty or misaligned contacts • Too much data was sent to the parallel port - this error can
• Print job too complex, too much data occur if the driver you are using is not IEEE-1284 compliant
• Turn image adapt and page protect to ON or AUTO to print the 30 – PS ERROR 22 or 25
HP 2300 Down load & install the latest driver for this printer
job
• Not enough memory All
• Worn tray 2 and tray 3 rollers HP 4500
• Change all feed rollers • Add more memory
• Unexpected postscript firmware error, replace firmware chip
• Indicates the parallel buffer has overflowed
• Memory overflow, print job to large or complex
• The EIO buffer for the EIO card in slot "X" has overflowed
during a busy state
• Press GO to resume printing, resend job (data will be lost)

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30 – PS ERROR XX (ALL OTHER) 40 – DATA TRANSFER ERROR (continued) 41 – TEMPORARY PRINT ENGINE FAILURE 41.1, 41.2,41.3 UNEXPECTED PAPER SIZE (continued)

All HP COLOR 4600, 5500 ERROR 40 BAD SERIAL
TRANSMISSION / BAD EIO CARD
• PCL file being sent to printer while in postscript mode or bad
postscript file or application error • A serial data error (parity framing, or line over run) has
occurred during the reception of data
HP 5Si • A connection with the EIO card in slot X has been abnormally
interrupted
• The optional disk failed a self-test, press GO to continue • Check that all cables are connection to the EIO ports and that
the EIO board is seated properly
HP 8500
HP 8500
• Device failure
• An EIO accessory connection has been abnormally broken
40 – DATA TRANSFER ERROR while transferring data from the computer to the printer
• Print an EIO configuration page to verify that the EIO
ALL accessories are installed properly
• Check that all cables are connected to the EIO ports and that
• Computer and printer may be set to different baud rates the EIO accessory is seated properly
• Computer is powered off • Turn the printer off and on to reset it (data will be lost)
• Unseated or defective MIO card
• Indicates an abnormal connection break occurred while HP 9000
transferring data from the computer
• Turn printer off and reseat the network card • A serial data error (parity framing, or line over run) has
• Verify that the printer serial configuration is set the same as the occurred during the reception of data
computer • A connection with the EIO card in slot X has been abnormally
• Check that all cables are connected to the EIO ports and that interrupted
the EIO board is seated properly • Reseat serial cable or replace the cable
• Move the EIO card to a different slot
HP 1200, 2200, 3100 FAX, 3200 FAX, 4100
41 – TEMPORARY PRINT ENGINE FAILURE
• EIO bad transmission
ALL
HP 2300 ERROR 40
• Momentary error
• The printer detects a serial data error (parity, framing, or line • High voltage discharge
overrun) while receiving data from the computer • Reset unit / Cycle power
• Press the SELECT button to clear the message • Bad formatter PCA board
• Bad DC controller board
HP 2300 ERROR 40.X
• The connection has been broken between the printer and the HP 2, 2D, 3, 3D, 2P, 3P
EIO card in the specified slot. (X = slot of the net work card)
• Press the select button to clear the error message • Bad laser scanner cable
• Turn printer off and unplug power cord, reseat the EIO card or • Bent or broken fiber optic cable
the network card • Paper feed problems
HP 4200, 4300 ERROR 40 HP 2P
• A connection with the network card and the motherboard has • For S/N between 2925J00000 and 3047J99999, replace fuser
been broken abnormally assembly
• Print to another network printer to check network configuration
from your computer HP 5L, 6L, 5P, 6P
• Check configuration in the network settings and the printer
network card • Temporary error
• Ping printer’s IP address • Engine error
• Replace the EIO / Network card • Power cycle the printer
• Replace formatter and DC controller
HP 8100, 8150
HP 5Si, 8000, 4000, 4050
• The serial transmission error has occurred
• The serial baud rate setting is different than the computer • Temporary error or misprint error
• Reseat the EIO/network card on the printer • Replace the laser scanner
• Replace the network card • Replace the engine controller board
HP COLOR 4500, 4550 HP PRINTRS 1200, 2200, 3100 FAX, 3200 FAX, 4100
• Connection with the card in the specified slot has been broken • Replace ECU
• Check that all cables are connected to the EIO ports and that • Replace laser scanner
the EIO board is seated properly • Reseat connections to laser scanner and engine controller
HP 2300, 4200, 4300 ERROR 41.X HP 5000, 8000
• A temporary error has occurred • Reload the tray with correct media size
• Turn printer off, then on • Make sure paper tray is loaded properly
• Bad DC controller if persists • Check sensors for proper operation
• Worn feed and separation rollers
HP 5000, 8150 • Make sure the length guide, width guide and size selector
switch on the paper tray have been correctly. Make sure that
• A temporary error has occurred paper is under the front paper tabs
• Turn printer off, then on • Check the control panel setting for the paper size is correctly
• Replace the laser scanner configured
• Replace the engine controller board
HP 8100,8150 ERROR 41.3
HP 4600, 5500 ERROR 41.1
• The paper size you are trying to print is not the same as the
• Unknown misprint error control panel setting
• Turn printer off, then on • Make sure the printer settings in the tray's are the same as
control panel and driver
41.1, 41.2, 41.3 UNEXPECTED PAPER SIZE • Faulty paper sizing switch on printer
• Replace the pick up and separation pad for tray 1
ALL • Worn feed and separation rollers
• Defective connections HP COLOR 4600, 5500 ERROR 41.3 UNEXPECTED PAPER
• Laser scanner connections or bad laser scanner assembly SIZE IN TRAY.
• Paper multi feed or wrong size paper
• Paper size selection does not match installed paper • The paper is loaded which is longer or shorter in the feed
• One of the cassettes is overfull or improperly adjusted direction than the size configured for the tray
• Paper is out of spec • Reload the paper in the tray and make sure the length
• Paper pickup and feed rollers are worn, replace rollers adjustment is set correctly
• Replace paper input unit • Replace the feed and separation rollers
• Printer pulls more than one sheet through - worn feed and
separation rollers 41.2, 41.4, 41.6, 41.7, 41.9 UNKNOWN MISPRINT ERROR
HP 1100, 1200, 2200, 3100, 3200, 4000, 4050, 4100 HP LASER PRINTER 2300 ERROR 41.2, 41.4, 41.6, 41.7, 41.9
• Reload the tray with correct media size • Error 41.2 - Beam detect misprint error
• Make sure paper tray is loaded properly • Error 41.4 - No VSYNC error
• Check sensors for proper operation • Error 41.6 - ITB detection error
•
• Worn feed and separation rollers Error 41.7 - Feed delay error
• Make sure the length guide, width guide and size selector • Error 41.9 - Noise VSREQ error
• Turn the printer off and then on the clear the error codes
switch on the paper tray have been set correctly and be sure
that paper is under the front paper tabs
• Check the control panel setting for the paper size is correctly HP 8100,8150 ERROR 41.1, 41.2, 41.4, 41.5, 41.9
configured
• Replace the laser scanner assembly
HP 2300 ERROR 41.3 • Replace the engine controller board
• Unexpected paper size in tray HP 4500, 4550
• Reload the tray with the correct media size
• Unexpected paper size
• Reconfigure the size in a tray so that contains the size required
• Make sure paper loaded in the paper tray correctly and load the
for the print job
• Typically caused if two or more sheets stick together when requested size media in tray
• Worn feed and separation rollers
feeding
• ITB drawer is bad
• Change pick up rollers and separation pad
• Replace the engine controller board
HP COLOR 4600, 5500 ERROR 41.7, 41.9
HP 4200, 4300 ERROR 41.3
• A feed delay error and a noise VSREQ error
• The media that is loaded is longer or shorter in the feed • Turn the printer on and then off
direction that the size that is configured for the paper tray
• Print the configuration page and verify that the tray settings HP COLOR 8500, 8550 ERROR 41.2
match the media in the tray
• Indicates a beam detect laser scanner error
• Check the paper path sensor flags can move freely
• Worn feed and separation rollers • Replace the laser scanner assembly
• Replace the DC controller board
• Bad DC controller board

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41.1, 41.2,41.3 UNEXPECTED PAPER SIZE (continued) 41.1, 41.2,41.3 UNEXPECTED PAPER SIZE (continued) 49 – COMM OR CRITICAL FIRMWARE ERRO (continued) 50 FUSER ERROR (continued)

HP COLOR 8500, 8550 ERROR 41.3 HP COLOR 8500, 8550 ERROR 41.5 HP COLOR 4500 HP 2P, 2P+, 3P

• Unexpected paper size in paper tray • The printer was expecting one type of paper from a paper tray • Indicates that a critical firmware error has occurred - an invalid • Defective fuser
• Verify the paper guides are set correctly and a different type was feed command or data was sent to the formatter causing the • Temporary error code
• Worn feed and separation rollers • Replace OHT sensors processor to stop • Defective AC power supply
• Load the requested size media in tray 1 • Replace the controller board • Poor quality parallel cable or network cable
• Turn printer off then on HP 3Si, 4Si
HP 9000 ERROR 41.1, 41.2 HP 9000 ERROR 41.5 • Disconnect the parallel cable and the network cable
• If message still there when the network cable is disconnected, • Turn printer off then wait 20 or 30 minutes the turn back on
• Unknown misprint error • Replace the media with the correct type or reconfigure the tray upgrade firmware in jet direct card and the formatter board • Improperly seated fuser
• Replace the laser scanner assembly to use the current type • Replace firmware DIMM • Defective fuser
• Replace the upper cable guide assembly • Verify application settings • Replace jet direct card • Bad ac power supply
• Replace the DC controller board • Replace formatter board • Bad DC controller

HP 9000 ERROR 41.3 49 – COMMUNICATION OR CRITICAL FIRMWARE ERROR HP COLOR 4600, 5500 HP 4, 4+, 5

• Unexpected paper size or paper type • A critical firmware error has occurred on the formatter. • Turn printer off , wait 20 or 30 minutes then turn back on
• Verify standard/custom switch setting HP 1200, 2200, 3100 FAX, 3200 FAX, 4100 • Try a different software application and see if the job prints. If • Defective fuser
• Temporary error- turn printer off then on and resend job the job prints the application that you were using is corrupt • Defective DC/AC power supply
• Feed and separation rollers are worn • This is a communication error code with the application that is • Disconnect the parallel cable or the network cable • Change cable from fuser to power supply
being used • Turn printer off and remove all DIMMs and EIO devices from
41.4 OR 41.5 WONG PAPER TYPE • Go back to a different software program and see if a job will printer, add one device at a time to determine faulty component HP 4V, 4L, 4P, 5P, 6P
print • Download the updated firmware for the EIO / Network card and
ALL • If message persists turn printer off then on the formatter board • Improperly seated fuser
• Disconnect the network cable and then turn printer off then on • Replace the EIO / Network card • Defective fuser
• Defective DC controller or formatter PCA • If message still there when the network cable is disconnected, • Replace firmware DIMM • Bad engine controller board
• Usually occurs with smooth media such as labels or upgrade firmware in jet direct card and the formatter board • Replace formatter board
transparencies. Load media one sheet at a time • Bad network cable HP 5L, 6L
• The media type that is loaded is different than what the tray is • Bad jet direct card HP COLOR 8500
configured to use • Replace the firmware DIMM • Defective fuser
• Replace the formatter board • Indicates that a software or data communications error has • Defective DC controller
HP 3Si, 4Si occurred, or corrupt data was sent to the printer
HP 2300 ERROR 49.XX • Turn printer off then back on HP 1100, 2100, 4000, 4050
• Toner cartridge tab broken • Remove all EIO cards and reinstall them to ensure they are
• A critical firmware error has occurred on the printer seated correctly • Turn printer off, wait 20 or 30 minutes then turn back on
HP 1200, 2200, 3100, 3200, 4100 • Turn printer off then on • If using a parallel connection, verify that the cable is IEEE-1284 • If printer is hooked up to uninterruptible power supply or surge
• Disconnect the parallel cable or the network cable compliant protector plug straight in to wall
• Check sensors for proper operation • If message still there when the network cable is disconnected • Replace the EIO/Network card • Replace fuser assembly
upgrade firmware in jet direct card and the formatter board • Replace the formatter board • Replace engine controller board
HP 2300 ERROR 41.5 UNEXPECTED PAPER TYPE • Bad network cable
• Replace firmware DIMM HP 9000 HP 1200, 2200, 3100 FAX, 3200 FAX, 4100
• The printer detected a paper type different from the expected • Replace the jet direct card
type • Replace formatter board • Communication or critical firmware error occurred, turn printer • Turn printer off, wait 20 or 30 minutes then turn back on
• Reload the tray with the correct paper type • Replace engine board off the back on • Improperly seated fuser
• Reconfigure the media type that matches the driver setting type • Upgrade the firmware to the latest version in the jet direct card • Defective fuser, replace the fuser assembly
or reconfigure the paper tray type to the printer HP 4200, 4300 and the formatter board • Temporary error code
• Replace firmware DIMM • If the error persists, replace the ECU
HP COLOR 4500, 4550 • A critical firmware error has occurred on the printer • Replace jet direct card and formatter board
• Turn printer off then on HP 2300 ERROR 50.X
• The paper tray is configured for specific media type, but the • Disconnect the parallel cable or the network cable 50 FUSER ERROR
printer detects a different media type loaded • If message still there when the network cable is disconnected • A fuser error has occurred
• Verify that the correct media is loaded in the input tray and the upgrade firmware in jet direct card and the formatter board ALL • Turn printer of and then on again
printer control panel is configured correctly • Replace firmware DIMM • Replace the fuser assembly
• Check for paper jam at the registration plate under the ITB • Replace the jet direct card • Temporary error code, turn printer off then wait 20 or 30 • Replace the engine controller board
drawer. The engine tries to check the OHT sensor and receives • Replace formatter board minutes the turn back on
an error • Low or unstable power - check the wall voltage, if on a surge
• Replace engine board
• Replace the ITB drawer protector, plug straight in two the wall HP 4200, 4300
49.24.02 – ONLY FOR HP 4200 & 4300 • Bad fuser assembly
HP COLOR 4600, 5500 ERROR 41.5 • Bad low voltage power supply • Turn the printer off and allow it to cool down
• The printer has experienced a critical error • Bad DC controller • Make sure that correct fuser (4200 vs. 4300) is installed in the
• The printer senses a different media type in the media paper
• Verify that the ribbon cables are fully seated in the connectors proper printer
path than configured in the paper tray
on the DC controller HP 2, 2D, 3, 3D • Check connector between fuser and printer, replace if damaged
• Configured the driver with the printer paper type settings
• Replace the power supply • Bad fuser assembly
• Reload the driver or download a new driver from HP •
• Replace DC controller Defective fuser cable to DC controller • Bad DC controller
• Replace the formatter board • Defective fuser and AC power supply • Bad power supply
• Defective fuser
• Defective AC power
• Temporary error code

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50 FUSER ERROR (continued) 51- BEAM DETECT ERROR (continued) 51- BEAM DETECT ERROR (continued) 52 – INCORRECT SCANNER SPEED ERROR (continued)

HP 5000, 51000 HP 3SI, 4SI HP COLOR 4600, 5500 ERROR 51.1, 51.2 HP 1100, 2100, 4000, 4050, 8000

• Turn the printer off and allow it to cool down for a minimum of • Defective toner cartridge • Beam detect error or laser error • Scanner start up error
20 minutes before turning back on • Problem with fiber optic cable • Replace the laser scanner assembly • Replace scanner cable from engine board to scanner assembly
• Move the printer to another power source and disconnect it • Faulty connectors • Replace the DC controller board • Replace scanner assembly
from any UPS or surge protector • Poor DC voltage • Replace the engine board
• Replace fuser assembly • Defective laser scanner assembly HP COLOR 4600, 5500 ERROR 51.X0 • Replace the DC controller only on the 8000
• Replace the power supply
• Replace the DC controller HP 4, 4+, 5 • No color on the print job HP 2300 ERROR 52.X

HP 5Si, 8000, 8100, 8150 • Faulty laser scanner cable connectors HP COLOR 4600, 5500 ERROR 51.XK, 51.XC, 51.XM, 51.XY • A temporary scanner start up error
• Defective laser scanner assembly • Can also be the shutter tab on the print cartridge, replace the
• Make sure fuser is installed correctly • Error code K - No Black color toner cartridge
• Bad fuser assembly HP 4V • Error code C - No Cyan color • Replace the scanner assembly
• Replace fuser cable assembly • Error code M - No Magenta color • Replace the engine board
• Replace DC controller • Problem with fiber optic cable • Error code Y - No Yellow color
• Replace the low voltage power supply • Defective laser scanner assembly HP 4200, 4300 ERROR 52.XX
• Defective DC Controller HP COLOR 8500
HP COLOR 4500 • Printer scanner speed error has occurred
HP 4L, 4P, 5P, 5SI • Defective laser scanner assembly • Replace laser scanner assembly
• Improperly seated fuser • Defective wiring harness to the DC controller • Replace the DC controller assembly
• Defective fuser • Temporary error • Defective DC controller
• Defective DC controller • Laser scanner assembly not seated • Replace laser scanner assembly HP COLOR 4600, 5500 ERROR 52.XK, 52.XC, 52.XM, 52.XY
• Replace the power supply board • Defective laser scanner assembly
• Defective DC controller PCA HP 9000 • Error code K - No Black color
HP COLOR 4600, 5500 ERROR 50.XX • Error code C - No Cyan color
HP LASER PRINTERS 1100, 2100, 4000, 4050 • Temporary laser assembly error, turn printer off then on • Error code M - No Magenta color
• Turn the printer off and allow it to cool down for a minimum of • Replace laser scanner assembly • Error code Y - No Yellow color
20 minutes before turning back on • Beam detect error • Replace upper cable guide assembly • Replace laser scanner assembly
• Reinstall the fuser assembly • Replace laser scanner assembly • Replace DC controller board • Replace the DC controller assembly
• Replace the fuser assembly • Replace Laser scanner cables from scanner to DC controller
• Replace the fuser power supply or the low voltage power 52 – INCORRECT SCANNER SPEED ERROR HP 5000, 5100
supply HP 1200, 2200, 2300, 3100 FAX, 3200 FAX, 4100
• Replace the DC controller board then calibrate printer HP 2, 2D, 3, 3D • Printer scanner speed error has occurred
• Temporary error, bad toner cartridge • Replace laser scanner assembly
HP COLOR 8500, 8550, ERROR 50.1, 50.2, 50.3, 50.4, 50.6 • Laser scanner assembly not seated • Defective cable laser scanner to DC controller • Replace the DC controller assembly
• Defective laser scanner assembly • Defective laser scanner assembly • Replace cable assembly from scanner to DC controller
• Improperly seated fuser • Reseat cables to the laser scanner and ECU
• Defective fuser • Bad engine board HP 2P, 2P+, 3P HP 8100, 8150
• Replace the power supply board
• Replace the controller board HP 5000, 5100 • Bad scanner motor • Laser scanner error, start up / rotation error
• Bad DC controller • Replace laser scanner assembly
HP 9000 ERROR 50.X • A loss of beam detect occurred • Replace DC controller board
• Replace the scanner cables to DC controller HP 3Si, 4Si, 4V • Replace cable assembly from scanner to DC controller
• Improperly seated fuser • Replace the scanner assembly
• Replace the fuser assembly • Faulty cable assembly HP 4500, 4550
• Replace the upper cable guide assembly HP 4200, 4300 ERROR 51.XX • Scanner motor problem
• Replace the low voltage power supply • Defective laser scanner assembly • Temporary error, laser scanner start up / rotation error
• Replace the DC controller • Printer has a beam detect error • Defective DC controller • Replace laser scanner
• Replace the cable assembly from scanner to DC controller • Replace DC controller assembly
• Replace the scanner assembly HP 4, 4+, 5
51- BEAM DETECT ERROR • Replace the DC controller HP COLOR 4600, 5500
• Faulty laser scanner cable
HP 2P, 2P+, 3P HP 8100, 8150 • Defective laser scanner assembly • Laser scanner error, start up / rotation error
• Take the toner cartridges out and reseat or replace
• Improperly seated toner cartridge • Printer has a beam detect error HP 4L, 4P, 5P, 5L, 5Si • Replace laser scanner assembly
• Improper laser shutter operation • Replace the laser scanner assembly • Replace DC controller board
• Damaged fiber optic cable • Temporary error, scanner startup failure
• Bad laser assembly HP COLOR 4500, 4550 • Improperly fitted scanning assembly/ scanner cable HP 8500, 8550
• Defective laser scanner assembly
HP 2, 2D, 3, 3D • Defective laser scanner assembly • Defective DC controller board • Temporary error, laser scanner start up / rotation error
• Defective DC controller • Replace laser scanner motor
• Defective toner cartridge • Defective wiring harness from the scanner to the DC controller HP 1200, 2200, 3100 FAX, 3200 FAX, 4100 • Replace DC controller assembly
• Bad cable from laser scanner assembly to DC controller • Replace the scanner assembly
• Cuts or kinks in fiber optic cable • Temporary error, scanner rotation error
• Defective laser scanner assembly • Replace contact image sensor
• Replace laser scanner
• Replace cables between laser scanner and engine board

() page5
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52 – INCORRECT SCANNER SPEED ERROR (continued) • Remove DIMM and put into different slot 54 - PRINTER ERROR CYCLE POWER 54 - PRINTER ERROR CYCLE POWER (continued)
• Replace bad DIMM chip that caused the error
HP 9000 HP 2D, 3D HP COLOR 4600, 5500 ERROR 54.19
HP 4200, 4300
• Temporary error, laser scanner start up / rotation error • Improperly fitted duplex shift plate • Replace the DC controller board
• Replace laser scanner • An error occurred in the printer memory • Bad PS5 or SL4
• Replace upper cable guide assembly • Unsupported memory • Main motor defect HP COLOR 4600, 5500 ERROR 54.21, 54.22, 54.23, 54.24
• Replace DC controller • Unrecognized memory
• Unsupported memory size HP 5Si, 8000 • Replace toner level sensor PCB.
53 ACCESSORY MEMORY ERROR • Reseat all DIMMs • Replace DC controller
• Replace bad DIMMs • Defective duplexer
HP 2, 2D • Replace formatter board HP 8500, 8550 ERROR 54.1
HP 1200, 2200, 3100, 3200, 4100
• Accessory memory failure HP 8100, 8150 • Indicates that the temperature/ humidity sensor has
• Replace memory card • Temporary error malfunctioned
• Error has occurred on some memory • Replace formatter • Replace the cross member assembly, which includes the
HP 3, 3D • Unsupported memory • Remove tab from toner cartridge and reinstall the toner temp/humidity sensor
• Unrecognized memory cartridge • Replace the controller board
• Failure in front memory slot • Exceeded maximum ram size • Try another wall outlet, remove the printer from any UPS
• Failure in rear memory slot • Invalid DIMM speed supplies, additional power supplies, or power strip HP 8500, 8550 ERROR 54.2
• Replace memory card • DIMM address conflict
• Replace formatter board HP 4200, 4300 • A carousel rotation error
• Unable to make a temporary mapping
• Reseat all toner cartridges and make sure the toner lock lever
• Remove DIMM and put into different slot
HP 2P, 2P+, 3P • The toner cartridge was installed with the sealing tape in place is fully locked on all toners
• Replace bad DIMM that caused the error
• Remove sealing tape (pull tab) and reinstall the toner cartridge • Replace the carousel stopper solenoid
• Replace memory card • Replace the toner cartridge unless cartridge is damaged • Replace the black toner cartridge on/off switch
HP COLOR 4500, 4550
• Replace the carousel motor
HP 3Si, 4Si
• Temporary DIMM error
HP COLOR 4500, 4550 ERROR 54.1 • Replace the controller board
• Replace DIMM • Replace the main relay PCA
• Temporary error • Indicates that an internal power failure has occurred
• Replace formatter board
• Laser malfunction • Check the fuser for paper jams. HP 8500, 8550 ERROR 54.3
HP COLOR 4600, 5500 ERROR 53.XO.ZZ • Replace the low-voltage power supply
HP 4, 4+, 4P, 4Si, 4V, 5, 5P, 5Si • Replace the high-voltage power supply • Indicates a density sensor error/
• An error has occurred in the onboard RAM • Replace the density sensor
• SIMM malfunction HP COLOR 4500, 4550 ERROR 54.2
• Turn the printer on and then off
• Replace SIMM chip HP 8500, 8550 ERROR 54.4
• Replace formatter board HP COLOR 4600, 5500 ERROR 53.XY.ZZ • Indicates that a problem with the carousel assembly
• Remove all toner cartridges, reseat and check for obstruction • Waste toner sensor has failed
HP 4L, 5L
• Error has occurred on some memory • Replace the brake release • Replace the waste toner sensor assembly
• Unsupported memory • Replace carousel drive motor • Replace the imaging drum
• An error has been found in the RAM • Replace the rotary drive assembly
• Unrecognized memory
• Defective or incompatible memory card
• Exceeded maximum ram size
• Defective formatter board HP COLOR 4500, 4550 ERROR 54.3 55 - INTERNAL COMMUNICATION PROBLEM
• Invalid DIMM speed
• Remove DIMM and put into different slot
HP 1200, 2200, 3100, 3200, 4100 ERROR 53.XX • The printer has a density sensor problem ALL
• Replace bad DIMM chip
• Replace the density sensor
• Temporary DIMM error • Replace the formatter board • Defective DC controller board
• Unsupported memory size HP COLOR 4500, 4550 ERROR 54.4 • Defective formatter board
HP COLOR 4600, 5500 ERROR 53.10.05 • Inadequate site power – surge protector - HP 4V
• Invalid DIMM speed
• DIMM RAM parity error • Indicates a waste toner sensor malfunction
• A DIMM is installed in both 168 - pin DIMM slot 4 and 100 - pin
• Try the DIMM in a different slot • Replace the waste toner sensor HP 4V
DIMM slot 5
• Unable to make a temporary mapping in the printer
• Remove one or all the DIMMs or move one of the DIMMs to a • Defective laser scanner assembly
• Replace all the DIMM memory different slot
HP COLOR 4500, 4550 ERROR 54.6
• Make sure proper memory DIMM is installed
• Replace formatter board • The OHT sensor has reported an error HP 3Si, 4Si
HP COLOR 8500
• Replace the ITB drawer
HP ERROR 2300 53.XX.ZZ • Improperly fitted connectors
• Temporary DIMM error • Loose or bad cable
HP COLOR 4600, 5500 ERROR 54.1
• Install DIMM in a different slot. The DRAM DIMMs must be •
• The printer has a problem with the memory DIMM installed in synchronous pairs in adjacent slots, with the same
Defective DC controller
• Unsupported memory presence detect bad • Check the fuser assembly • Defective DC power supply
size and speed in both slots. Only SDRAM is supported.
• Reseat all the memory • Defective formatter board
• Replace DIMM chip
• Unsupported memory size HP COLOR 4600, 5500 ERROR 54.3, 54.5, 54.6, 54.11, 54.12, • Defective paper input PCA board
• Replace formatter board 54.13, 54.14, 54.20 • Defective main motor
HP LASER PRINTER 5000, 5150 HP 9000
• Replace all toner cartridges HP 5Si, 8000, 8100, 8150
• Error has occurred on some memory • Replace the color registration detection assembly
• Temporary DIMM error
• Unsupported memory • Loose or bad cable from DC controller and laser scanner
• Install DIMM chip in a different slot HP COLOR 4600, 5500 ERROR 54.7, 54.8, 54.9, 54.10
• Unrecognized memory assembly
• Replace DIMM chip
• Maximum ram size exceeded • Defective laser scanner assembly
• Replace formatter board • Replace the drum phase sensor for the indicated color
• Invalid DIMM speed • Defective DC controller board
• Defective formatter board

() page6
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55 - INTERNAL COMMUNICATION PROBLEM (continued) 56 - PRINTER DEVICE ERROR 57 - ERROR 57 - ERROR (continued)

HP 5Si, 8000, 8100, 8150 (ERROR 55.A) HP 2D, 3D HP 3, 3D HP 4200, 4300 ERROR 57.7

• Change fuser • Output selector knob not in duplex position • Incompatible memory card in front slot • The cooling fan in the optional duplexer is bad
• Change wiring harness between DC controller and fuser • Incompatible memory card in rear slot • Replace the duplexer fan
• Change DC controller board HP 3Si, 4Si
HP 2P, 2P+, 3P HP 5000, 5100
HP 1100, 2100, 4000, 4050 • Trying to print envelope in duplex mode
• Incompatible memory card in top slot • Fan error
• Replace formatter board HP 1100, 1200, 2100, 2200, 3100 FAX, 3200 FAX, 4000, 4050, • Incompatible memory card in bottom slot • Change bad fan
• Replace DC controller Board 4100, 8000 • Poorly seated motor cables or connectors • Change DC controller
• Replace engine board • Defective main motor
• Temporary error, turn printer off and back on • Defective DC controller board HP 8100, 8150 ERROR 57.2
HP 1200, 2200, 3100 FAX, 3200 FAX, 4100 • Check printer configuration
• Verify the accessory connection HP 5L, 6L • Fan 3 or the formatter fan has an error
• Defective DC controller • Replace fan FM3
• Check cable to the ECU HP 2300 • Incompatible memory card • Replace DC controller board
• Replace ECU
• Defective formatter • A temporary printing error, incorrect input or output request HP 4, 5, 4L, 5P HP 8100, 8150 ERROR 57.3
• Defective firmware DIMM • Turn printer power off and then on
• Main motor not functioning properly • Fan 2 or the low-voltage power supply fan has an error
HP 2300 ERROR 55.XX AND ERROR 55.A, 55.B, 55.C, 55.D HP 4200, 4300 ERROR 56.1 • Change toner cartridge • Replace fan (FM2)
• Change main motor • Replace DC controller board
• No engine response • Unknown input device installed, remove all non HP devices • Change DC controller
• Excessive glitches • Reinstall all paper input trays HP 8100, 8150 ERROR 57.5
• Communication timeout HP 3Si, 4Si - 57.1
• Bad tray bin reports HP 4200, 4300 ERROR 56.2 • The fan 1 or the laser / scanner fan has occurred
• Incoming parity error • Gears seized • Replace fan 1
• Outgoing parity error • Unknown output device installed • Faulty top cover switch • Replace DC controller board
• Hung communications • Reinstall the stacker or stapler/stacker • Faulty ac kill switch operation
• Invalid bus timeout • Remove all non-HP paper handling devices • Improperly fitted connector on DC controller HP 8100, 8150 ERROR 57.6
• Try a different printer diver or print a smaller file • Bad main motor PCA or main motor
• Try printing from a different application
HP 5000, 5100 • Fan 4 or the face down delivery assembly
HP 4+ - 57.1 • Replace fan 4
• A temporary printing error occurred • Replace DC controller board
HP 4200, 4300 ERROR 55.X
• Illegal input or Illegal out put • Gears seized
• The DC controller is not communicating with the formatter • Bad accessory connection • Bad Main motor HP 8100, 8150 ERROR 57.9
• Replace DC controller board • Bad DC controller
• Replace formatter board
HP LASER PRINTER 8100, 8150 • Replace fan 5 or tray 1 fan
HP 3SI, 4SI, 4+, 5SI • Replace DC controller board
• Illegal input and Illegal out put
HP 5000, 5100
• Turn printer off and back on • Faulty fan motor HP COLOR 4500, 4550 ERROR 57.1
• An internal communication error occurred • Check the printer’s configuration • Fan on main body
• Replace DC controller board • Duplexer fan • The printer has detected the exhaust fan is bad
• Replace formatter board
HP COLOR 8500, 8550 ERROR 56.1 • Replace exhaust fan located in the upper rear left corner
HP 1200, 2200, 3100, 3200, 4100
• Indicates an input feed error HP COLOR 4500, 4550 ERROR 57.2
HP COLOR 4500, 4550 ERROR 55.X
• Trying to print transparencies through the duplexer • Check the fan connector and make sure fan is not blocked
• Communication error between formatter and DC controller • Make sure all paper trays are installed correctly • Replace the fan • The printer has detected bad exhaust fan
• Replace DC controller board & recalibrate the DC controller • Replace exhaust fan located in upper rear right corner
HP COLOR 8500, 8550 ERROR 56.2 HP 2300 ERROR 57.X
board and formatter board
• Replace the formatter board HP COLOR 4500, 4550 ERROR 57.3
• Output error or there are transparencies in the duplexer • A fan error has occurred
• Initialize NVRAM
• Remove all paper in the printer • The number after the 57 is the fan # (ex. 57.1 = fan motor 1) • Replace the drum drawer assembly
HP COLOR 8500 • Replace the bad fan
HP 9000 ERROR 56.1 • Replace the engine controller board HP COLOR 4600, 5500 ERROR 57.3
• Temporary error
• Illegal input selection • Replace fan motor (FM3) cartridge fan
• Communication error between printer and the controller HP 4200, 4300 ERROR 57.3
• Check printer configuration • Replace DC controller board
• Replace the controller board
• Check application settings • A printer fan is not functioning
HP 9000 • Re-install the duplexer with the printer power off • Replace fan (FM2) HP COLOR 4600, 5500 ERROR 57.4
• Replace the duplexer assembly • Replace the DC controller
• Replace fan motor (FM2) formatter fan
• Reseat formatter, DIMMs and EIO cards
HP 9000 ERROR 56.2 • Replace DC controller board
• Perform an engine test HP 4300 ONLY ERROR 57.4
• Perform a service test
• Duplexer removed while printer power is on • A printer fan is not functioning HP COLOR 4600, 5500 ERROR 57.7
• Replace DC controller board
• Check printer configuration • Replace fan (FM1)
• Replace the formatter board • Replace fan motor (FM2) power supply fan
• Check application settings • Replace the power supply
• Re-install the duplexer with the printer power off • Replace the DC controller • Replace low-voltage power supply
• Replace the duplexer assembly • Replace DC controller board

() page7
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57 - ERROR (continued) 58 – MEMORY SENSOR ERROR (continued) 59 – MAIN MOTOR ERROR (continued) 59 – MAIN MOTOR ERROR (continued)

HP COLOR 8500, 8550 ERROR 57.1 HP 4200, 4300 ERROR 58.3 HP LASER PRINTER 2300 ERROR 59.7, 59.8 HP COLOR 4600, 5500 ERROR 59.3, 59.4

• Fan error. One of the cooling fans is bad • Replace DC controller board • Image drum motor error • A fuser motor error
• Replace fan 1 • Replace image drum motor • Replace fuser drive assembly
• Replace the carousel motor HP 4200, 4300 ERROR 58.4 • Replace DC controller board • Replace DC controller board
• Replace the main relay PCA
• Replace the power supply • Replace power supply HP LASER PRINTER 2300 ERROR 59.9, 59.A HP COLOR 4600, 5500 ERROR 59.5, 59.6

HP COLOR 8500, 8550 ERROR 57.2 HP 8100, 8150 ERROR 58.1, 58.2, 58.3, 58.4 • The ETB / ITB motor error • A print cartridge motor error
• Replace ETB / ITB motor assembly • Replace drum drive assembly
• Fan error. One of the cooling fans is bad • Paper tray lift malfunction • Replace DC controller board • Replace DC controller board
• Replace fan 2 • 58.1 - Change tray 1 input unit
• Replace the carousel motor • 58.2, 58.3 - Change tray 2/ 3 input unit HP 2300 ERROR 59.B, 59.C HP COLOR 4600, 5500 ERROR 59.9, 59.A
• Replace the main relay PCA • 58.4 - Change tray 4 lift motor
• Replace the power supply • The Alienation motor error • ETB motor error
HP COLOR 4600, 5500 ERROR 58.3, 58.4 • Replace the alienation motor • Replace EBT motor assembly
HP COLOR 8500, 8550 ERROR 57.3 • Replace the DC controller board • Replace DC controller board
• A memory tag error was detected
• Fan error. One of the cooling fans is bad • Replace memory PCB HP 2300 ERROR 59.D, 59.E HP COLOR 4600, 5500 ERROR 59.B, 59.C
• Replace fan 3 • Replace DC controller
• Replace the carousel motor • Replace power supply • A registration motor error • A developing disengaging motor error
• Replace the main relay PCA • Replace registration motor • Replace the developing disengaging drive assembly
• Replace the power supply HP COLOR 8500, 8550 ERROR 58.1 • Replace DC controller board • Replace DC controller board
• Replace the controller board
• Indicates that the paper diverter inside the right upper door is HP 4200, 4300 ERROR 59.00, 59.10, 59.20 HP 8500, 8550
HP 9000 ERROR 57.1, 57.2, 57.3, 57.4, 57.5, 57.6 out of position, causing an error feeding media from tray 1
• Replace the pick up and separation pad on tray 1 • A Temporary printer motor error has occurred • Temporary main motor error, M4 not working
• Temporary Printer error has occurred with one of the fans • Replace try 1 input unit • Main motor error has occurred • Replace main motor M4
• Replace fan motor that goes with the error code. (EX. 57.1 • Replace main motor assembly • Replace main relay PCA
means fan motor 1) HP 9000 • Replace DC controller board • Replace sub relay PCA
• Replace DC controller • Replace DC controller board
• Check printer configuration HP 4200, 4300 ERROR 59.2
58 – MEMORY SENSOR ERROR • Replace toner cartridge HP 9000 ERROR 59.0, 59.1, 59.2
• Replace toner contact sensor assembly • The main motor is not functioning correctly
HP 4, 4L, 4P, 4V, 5, 5P • Replace DC controller • Replace main motor • Temporary motor error has occurred
• Replace DC controller board • Replace toner cartridge
• Improperly fitted fan cable 59 – MAIN MOTOR ERROR • Replace main motor
• Defective DC controller PCA HP 4300 ONLY ERROR 59.A, 59.4 • Replace DC controller
• Defective fan HP 3SI, 4SI
• Print Cartridge motor has occurred HP 9000 ERROR 59.3
58.1 OR 58.2 • Not enough memory installed to support application being used • Replace toner cartridge
• Replace print cartridge motor • Replace fuser assembly
HP 3Si, 4Si HP 1100, 1200, 2100, 2200, 3100, 3150, 3200, 4000, 4050, 4100 • Replace DC controller board • Replace Fuser motor
• Replace DC controller
• Improperly inserted paper cassette • Main motor error HP 5Si, 8000, 8100, 8150
• Check the main motor cable is seated properly 60 - FORMATTER, MEMORY, MAIN MOTOR
HP LASER PRINTERS 1200, 2200, 3100, 3200, 4100 • Check gear movement in the drive train around the fuser and • Temporary main motor error
toner cartridge • Change main motor HP 4, 4+, 4P
• Replace ECU • Replace main motor • Replace DC controller
• Replace environmental thermistor • Replace DC controller • Defective formatter board
• Replace toner cartridge HP 5000, 5100 • Replace formatter board
• Replace memory controller PCB HP 2300 ERROR 59.0, 59.1, 59.2
• Replace cartridge memory antenna assembly • Temporary main motor error HP 3Si, 4Si, 4V
• A temporary printer main motor error has occurred • Change main motor
HP 2300 ERROR 58.XX • Replace the main motor • Replace DC controller • Defective memory SIMMs
• Replace the DC controller board • Replace memory SIMMs
• A printer memory tag CPU error was detected HP COLOR 4500, 4550
• Plug printer into a dedicated power source or wall out let HP 2300 ERROR 59.3, 59.4 HP 4200, 4300 ERROR 60.2
• Test the wall outlet for proper voltage and ground • Temporary main motor error
• Replace Air generator sensor • Fuser motor error • Change main motor assembly • Tray 2 lift motor error has occurred
• Replace CPU • Replace fuser motor assembly • Replace DC controller board • Replace tray 2 lift drive assembly
• Replace Power supply • Replace the DC controller board • Replace DC controller board
HP COLOR 4600, 5500 ERROR 59.0, 59.1, 59.2
HP 4200, 4300 ERROR 58.2 HP 2300 ERROR 59.5, 59.6 HP 4200, 4300 ERROR 60.3
• Main motor error
• Replace air -temperature sensor • Print cartridge motor error • Replace main motor • Tray 3 lift motor error has occurred
• Replace power supply • Replace the print cartridge motor • Replace DC controller board • Replace tray 3 lift drive assembly
• Replace the DC controller board • Replace DC controller board

() page8
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60 - FORMATTER, MEMORY, MAIN MOTOR (continued) 62 - MEM ERROR, DEFECTIVE FORMATTER BD. (continued) 63 - DEFECTIVE FORMATTER BOARD 64 - SCAN BUFFER ERROR (continued)

HP 4200, 4300 ERROR 60.4 HP 2100, 3100 FAX, 4000, 4050, 8150 HP 2, 2D, 2P, 2P+, 3, 3D, 3P, 4P, 4, 4+, 5, 5P, 6P HP COLOR 4600, 5500

• Tray 4 lift motor error has occurred • Temporary memory error • Defective formatter Board • A scan buffer error
• Replace tray 4 lift drive assembly • Reseat all memory or Replace all memory • Replace the formatter board • Replace firmware DIMM
• Replace DC controller • Replace formatter board • Replace formatter board
HP 4V
HP 9000 ERROR 60.2 (TRAY 2), 60.3 (TRAY 3) HP 2300 HP LASER PRINTER 9000
• Defective formatter board
• The paper in the paper tray is not lifting the media to the top • No system found • Defective SIMM • Temporary scan buffer error
• Check tray for obstruction. Reload paper in tray and make sure • The printer software system is corrupt • Replace SIMM • Turn printer off then on
it is properly straight in paper tray • Turn printer power off, then back on • Replace formatter board • Replace laser scanner
• Remove and Reseat paper tray. And swap trays 2 and trays 3 • Replace DC controller
• Replace PJ4 HP 5Si, 8000 HP 5L, 6L
65 - DEFECTIVE FORMATTER BOARD
61 - FORMATTER, MEMORY ERROR • Defective formatter board • Defective formatter board
• Replace formatter board • Replace formatter board ALL
ALL
HP 4200, 4300 ERROR 62.0 HP 3Si, 4Si • Defective formatter board
• Improperly fitted SIMMs. Reseat the memory SIMMs
• Bad memory SIMM chip. Replace memory SiMMs • No system firmware image was found • Defective SIMMs HP 3Si, 4Si, 4V
• Replace formatter board. • Replace firmware DIMM • Defective formatter board
• Replace formatter board • Replace memory SIMMs • 2. Replace formatter board.
HP 2, 2D, 2P, 2P+, 3, 3D, 3P, 4P • Replace formatter board • 3. Defective SIMMs
HP 8100, 8150 ERROR 62.0 • 4. Replace SIMMs
• Defective formatter board HP 1100, 2100, 3100, 3150 FAX, 4000, 4050
• Replace formatter board • The internal memory HP 8500, 8550
• Replace formatter board • Defective formatter board
HP 3Si, 4Si, 4V • Replace formatter board • Indicates a DR-RAM error
HP 8100, 8150 ERROR 62.1, 61.2, 61.3 • Replace the DR-RAM error
• Defective memory SIMMs HP COLOR 8500, 8550 • Replace the formatter board
• Reseat memory SIMMs or Replace memory SIMMs • 1, 2 or 3 is slot on formatter where bad DIMM is located
• Replace bad DIMM or replace all the DIMMs • Indicates that the internal RAM memory test failed. 66 EXTERNAL PAPER HANDLING DEVICE ERROR
HP 5Si • Replace formatter board • Replace the bad DIMMs
• Replace formatter board HP 1100,1200,2100, 2200, 3100,3150, 3200, 4000, 4050, 4100
• Defective formatter board HP COLOR 4500, 4550 ERROR 62
• Replace formatter board 64 - SCAN BUFFER ERROR • Temporary external paper device error
• Firmware error, turn printer off then on • Reset external paper handling device
62 - MEMORY ERROR, DEFECTIVE FORMATTER BOARD • Replace Firmware DIMMs ALL • Check and reseat all cables between printer and the specified
device
ALL HP COLOR 4500, 4550 ERROR 62.X • Temporary formatter board error, power cycle printer • Turn printer off and on
• Replace the formatter board • Replace external paper handling device
• Improperly fitted SIMMs or font cartridge • Internal memory error • Replace the printer formatter board
• Defective internal memory • Replace the memory DIMMs HP 5SI
• Defective SIMM slot HP 4200, 4300 ERROR 66.00.15
• Defective font cartridge HP COLOR 4500, 4550 ERROR 62.M • Replace DC controller board
• Replace memory DIMMs • The stacker or stapler/ stacker was remover and replaced while
• Replace formatter board • The firmware ran out of memory HP 1100, 1200, 2200, 3100, 3150, 3200, 4000, 4050, 4100 the printer power was on
• Check the printer settings • Turn the printer power off and verify that the stacker or stapler/
HP 2, 2D, 2P, 2P+, 3, 3D, 3P, 4P • Temporary formatter board error stacker is installed correctly
HP COLOR 4600, 5500 • Perform a cold reset • Turn the printer power on
• Defective formatter board • Replace formatter
• Replace formatter board • No system was found • Replace firmware DIMMs HP 4200, 4300 ERROR 66.12.01, 66.12.02, 66.12.03
• Turn printer off and on
HP 3Si, 4Si, 4V • Reseat firmware DIMM, make sure it is in the 168-pin slot J1 HP 2300 • A stacker or stapler/ stacker error has occurred
• Replace firmware DIMM • Replace the stapler unit
• Defective memory SIMMs • Replace formatter board • A temporary scan-buffer printing error • Replace the stapler/ stacker unit
• Reseat memory SIMMs or Replace bad memory SIMMs • Turn printer off and on
HP COLOR 8500, 8550 • Reseat jet direct card HP 5Si, 8000
HP 3200 • Replace jet direct card
• Problem with internal memory • Replace formatter board • Temporary external paper device error
• Temporary formatter error • Replace all memory DIMMs • Make sure that paper is loaded in paper tray correctly
• Replace the formatter board HP COLOR 4500, 4550, 8500, 8550 • Check all external paper handling devices. Remove all paper
HP 9000 handling devices
HP 4100 • Temporary scanner buffer error • Put one external paper handling devices on the printer one at a
• Problem with internal memory • Clear print queue time
• Internal memory error • Move DIMMs to different slot • Turn printer off then on • Replace the defective paper-handling device
• Reseat memory DIMMs • Reseat all memory DIMMs • Replace firmware DIMM • Replace the formatter board
• Replace all memory DIMMs • Replace all memory DIMMs • Replace formatter board
• Replace formatter board • Replace the formatter board

() page9
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66 EXT. PAPER HANDLING DEVICE ERROR (continued) 66 EXT. PAPER HANDLING DEVICE ERROR (continued) 68 - ERROR IN NVRAM, SVC ERROR NVRAM FULL (cont.) 68 - ERROR IN NVRAM, SVC ERROR NVRAM FULL (cont.)

HP 5000, 5100 HP 9000 ERROR 66.12.40 HP 3Si, 4Si, 4V HP COLOR 4500, 4550

• An error occurred in an external paper-handling device
• Check all external cables to the paper handling devices
• Reseat all paper handling devices, replace one device at a time
HP 4500, 4550
• Check all cables on the external paper handling output Device
HP 8500, 8550 ERROR 66
• Communication error between sheet input unit or the Multi-bin
mailbox and the printer
• Turn printer off and then turn printer on
HP 8500, 8550 ERROR 66.11
• The offset module error
• Replace offset module assembly
• Replace output device controller PCA board
HP 9000 ERROR 66.12.60
• The EEPROM on the controller PCA is damaged
• Replace output device controller PCA board
HP 9000 ERROR 66.12.70
• The EEPROM on the controller PCA is damaged
• Replace output device on controller board
67 - SERVICE/PRINTER ERROR
• Defective SIMMs • NVRAM error
• Replace memory SIMMs • Change formatter board
HP 5, 5Si 68 ERROR HP COLOR 4600, 5500 68.0, 68.1 PERMANENT STORAGE
ERROR, PERMANENT STORAGE FULL, PERMANENT WRITE
• Remove EIO / network card (will be reset if not removed) FAILED
• Perform NVRAM initialization
• If problem persists, replace formatter board • If 68.0 error persists, execute an NVRAM inititialization
• Use HP Web jet admin software to delete files from the disk
HP 1200, 2200, 3100, 3150, 3200, 4100 68 ERROR drive
• Reinitialize hard disk
• Remove EIO / network card (will be reset if not removed) • Replace hard disk
• Print a configuration page and check the printer settings to • Replace formatter board
determine which values have changed
• Hold down Cancel Job Button while turning the printer on HP COLOR 8500, 8550 ERROR NVRAM SETTINGS CHANGED

• Indicates a 2000- sheet input unit lifting motor error HP 2, 2D, 2P, 2P+, 3, 3D, 3P, 4, 4+, 5, 4P HP 1200, 2200, 3100, 3150, 3200, 4100 ERROR 68.X • Recoverable error detected in NVRAM
• Make sure that the paper lifting plate moves freely by hand PERMANENT STORAGE FULL • Perform a cold reset
• Replace the paper deck drive assembly • Reseat any printer accessories • Replace NVRAM DIMM
• Replace the paper tray unit feeder assembly • Defective formatter board • Print a configuration page and check the printer settings to • Replace formatter board
determine which values have changed
HP 8500, 8550 ERROR 66.11.02 HP 4Si • Remove EIO / network card (will be reset if not removed) HP COLOR 8500, 8550 ERROR NVRAM FULL SETTINGS
• Hold down Cancel Job Button while turning the printer on LOST
• Indicates a 2000- sheet input unit feed motor error • Temporary printer error • Replace the formatter
• Replace tray 4 pick up assembly • Defective paper guide plate assembly • Indicates that the NVRAM is full and the printer is unable to
• Replace the paper deck drive assembly HP 1100, 2100, 4000, 4050, 8000, 8100, 8150 ERROR 68 write new data
HP 4V NVRAM FULL • Perform a cold reset
HP 8500, 8550 ERROR 66.11.03
• Temporary printer error • Print a configuration page and check the printer settings to HP 9000 ERROR 68.X NVRAM OR HARD DISK PERMANENT
• Indicates a 2000- sheet input unit feed and lifting motor error • Defective paper guide and plate assembly determine which values have changed STORAGE WRITE FAILURE
• Check that pick up rollers are installed properly • Remove EIO / network card (will be reset if not removed)
• Replace paper deck drive assembly HP 5Si • Hold down Cancel Job Button while turning the printer on • Reseat the hard disk
• Replace tray 4 pick up assembly • Replace formatter board • Reinitialize the hard disk
• FRU not installed properly • Replace the hard disk
HP 8500, 8550 ERROR 66.22.08 • Reinstall the FRU HP 2300 ERROR 68.X STORAGE ERROR
HP 9000 ERROR 68.0 PERMANENT STORAGE
• Multi-bin mailbox flipper motor error 67 – MEMORY ERROR • Press the Select button to clear the error and continue printing
• Replace the flipper assembly • Remove disk (Flash or Hard disk) • Print a configuration page
• Replace the multi-bin mailbox controller board HP 3Si, 4Si, 4V • Replace the hard disk • Perform a NVRAM initialization and re-enter the configuration
• Replace the flash memory information
HP 8500, 8550 ERROR 66.22.09 • Defective SIMMs • Replace the formatter board
HP LASER PRINTERS 5000, 5100 (ERROR 68 NVRAM ERROR
• Multi-bin mailbox external memory error HP 8500 CHECK SETTINGS) and (ERROR 68 NVRAM FULL) HP 9000 ERROR 68.1 NVRAM OR HARD DISK IS FULL
• Replace the multi-bin mailbox controller board
• Replace controller board • Print a configuration page and check the printer settings to • Reseat the hard disk
HP 8500, 8550 ERROR 66.22 determine which values have changed • Reinitialize the hard disk
68 - ERROR IN NVRAM, SERVICE ERROR NVRAM FULL • Hold down (Cancel Job) Button while turning the printer on • Replace the hard disk
• Indicates a multi-bin mailbox error • Replace formatter board
• Replace the multi-bin mailbox controller board ALL 69 - DUPLEXER
HP LASER PRINTER 4200, 4300 ERROR 68.X PERMANENT
HP 9000 ERROR 66.11.00 • Temporary error, Cycle power on and off STORAGE ALL (HP 2 to 5Si SERIES)
• Defective formatter board
• Temporary external paper input device error • Print a configuration page and check the printer settings to • Defective I/O - Formatter board
• Check for extra media in tray 4 HP 5P, 6P 68 ERROR determine which values have changed • Defective formatter PCA
• Replace the input device • Perform an NVRAM initialization
• Remove EIO / network card (will be reset if not removed) • Replace formatter board HP 1200, 2200, 3100, 3150 FAX, 3200 FAX, 4100
HP 9000 ERROR 66.12.20 • Perform NVRAM initialization by holding down the Reset button
for more than 20 seconds while power on the printer HP LASER PRINTER 4200, 4300 ERROR 68.0, 68.1 • Temporary duplexer error
• Retainer sensor error • If error persists replace the formatter board PERMANENT STORAGE FULL, PERMANENT STORAGE FULL • Reseat duplexer
• Replace the accumulator assembly • Replace duplexer
HP 4, 4+, 4P 68 ERROR •
• Replace the output device controller PCA board Use HP Web jet admin software to delete files from hard disk
• Reinitialize the hard disk HP 1100, 2100, 2300, 4000, 4050, 5000, 5100, 8000, 8100, 8150
HP 9000 ERROR 66.12.21 • Remove EIO / network card (will be reset if not removed) • Replace the hard disk
• Perform NVRAM initialization • Replace formatter board • Duplexer side adjust has failed
• Bearing bracket is damaged • If error persists replace the formatter board • Turn the printer off and then on
• Replace the accumulator assembly • Reseat the duplexer assembly
• Replace the output device controller PCA board • Replace the duplexer assembly

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69 – DUPLEXER (continued) 79 - CRITICAL HARDWARE ERROR (continued) (79.XX.YY) 79 - CRITICAL HARDWARE ERROR (continued) (79.XX.YY) 81 - DEFECTIVE NIC, OR FORMATTER BD. (continued)

HP 4200, 4300 • Try using parallel interface to test the formatter board HP COLOR 8500, 8550 HP LASER PRINTER 5000, 5100
• Remove network card, then perform a cold reset
• Duplexer is not functioning • If network cable is removed and error persists, replace the EIO • Firmware has detected a hardware failure within the formatter • The printer has detected an error with the network card
• Reseat duplexer card or network card • Replace the formatter board • Reseat the network card
• Replace the duplexer assembly • Replace firmware DIMMs • Turn printer off, then on
• Replace formatter board HP 9000 • Put network card in a different slot
HP 4500, 4550 • Replace network card
HP 3200 • Critical hardware error has occurred
• Duplex mechanism failure • Turn printer off, then on HP LASER PRINTER 4200, 4300
• Duplex slide adjust has failed • Temporary firmware error • Software error-print from different software
• Temporary error • Upgrade the formatter firmware or replace the firmware DIMM • Replace or reseat interface cable • EIO accessory card in slot X has encountered a critical error
with the latest version of the firmware • Try using parallel interface • Reseat EIO / Network card
HP 9000 • Replace firmware DIMM • Upgrade to latest firmware • Replace EIO / Network card
• Replace formatter • Remove hard disk and turn printer off, then on • Replace formatter board
• Temporary duplexer error • If error persists replace formatter board
• Reseat duplexer HP 4100 HP LASER PRINTERS 9000
• Perform a service test 80 - DEFECTIVE NETWORK CARD, OR FORMATTER BOARD
• Perform a paper path test • Temporary communication error • Temporary error has occurred while testing the printer
• If error persists replace duplex unit • Software error ALL • Turn printer off, then on
• Turn printer off, disconnect from network and turn printer back • If error persists replace the formatter board
70, 71 - FAULTY MIO CARD OR SIMMs on to isolate printer • Improper MIO connection
• Replace the network cable 89 - POSTSCRIPT ROM FAILURE
ALL HP 1100, 2100, 4000, 4050, 8000 • Defective MIO / Network card
• Replace Network card ALL HP LASER PRINTERS
• Personality cartridge or SIMM installed in font or SIMM slot is • Turn printer off, then on • Replace the formatter board
incompatible with the printer • Remove network cable or parallel cable then power cycle the • Bent or broken pins on postscript ROMs
• Replace with compatible or SIMM printer HP 1200, 2200, 3100, 3150, 3200, 4100 • Improperly located ROMs or SIMMs
• If error persists, remove network card • Temporary error, turn printer off, then on
HP 5Si • If error persists, replace formatter board, firmware chip, network • Temporary printer error, disconnect the power cable from the • Defective postscript ROMs or SIMMs
card product, wait at lest 30 seconds, reconnect the power cable,
• Faulty MIO card or cards and then wait for the product to initialize 99 - FIRMWARE UPGRADE
• Replace MIO card or cards HP 4200, 4300 • If error persists replace formatter board
HP 9000
72 - DEFECTIVE FONT CARTRIDGE OR FORMATTER BOARD • Turn printer off, then on HP 4500
• Reseat formatter and firmware DIMM • Firmware flash failure
ALL • Upgrade firmware on formatter board and network card • EIO error • Download and install firmware flash upgrade
• Replace firmware DIMM • Replace jet direct / EIO card • Replace the flash Firmware DIMM
• Font cartridge removed during formatter access • Replace formatter board
• Defective font cartridge HP 8500
• Replace font cartridge HP5000, 51000, 5Si, 8100, 8150
• Defective formatter board • Memory card error
• Replace formatter board • Turn printer off, then on
• Try printing from different software HP 9000
79 - CRITICAL HARDWARE ERROR • Replace the network cable and cycle power
• Remove network card and cycle power • Temporary network card error
ALL • Remove DIMMs one at a time and cycle power • Reseat network card in a different EIO slot
• Upgrade firmware DIMM or replace the firmware DIMM • Replace the network card
• Software/ drivers, Memory, Font-MACRO-Personality cartridge, • Try using parallel interface to test the formatter board
Optional I/O cards or Bad network card 81 - DEFECTIVE NETWORK CARD, OR FORMATTER BOARD
• With network removed, perform a cold reset
• Defective formatter board
• Remove the hard disk and cycle power
• Replace formatter board ALL
• If network cable is removed change the network card, formatter
• Replace the I/O card or the Network card board, firmware chip
• Unplug network cable or parallel cable from the printer and then
HP 4, 4+, 5 HP COLOR LASER PRINTER 4500, 4550 turn it off and then on, if error went away then it was a bad
communication from the network or the computer
• Defective toner cartridge • Temporary error • If error persists while printer is disconnected from the network
• Replace toner cartridge • Software error
or computer, replace the following:
• Software communications error between network and printer • Replace EIO / network card
• Replace firmware DIMM
• Replace network card • Replace formatter bard
• Replace jet direct card
• Replace formatter board • Replace formatter board
HP LASER PRINTERS 1200, 2200, 3100, 3150, 4100
79.XX.YY ERROR HP COLOR 4600, 5500
• Temporary printer error, disconnect the power cable from the
• Turn printer off then on • A critical hardware error has occurred
product, wait at lest 30 seconds, reconnect the power cable,
• Try printing a job from a different software program • Turn printer off, then on
and then wait for the product to initialize
• Replace network cable and cycle power • If error persists replace the formatter board
• Reseat formatter and the DIMMs
• Remove network card and cycle power • Replace DIMMs
• Remove DIMMs one at a time and cycle power • Replace the formatter board

() page11
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Maintenance Message Resets: HP 8000/ 8100/ 8150 Printers: HP Color LaserJet 8500/ 8550 Printers (FUSER KIT RESET): HP Test Page / Config Page Procedures:
To clear the Maintenance Service Message from the LCD display:
HP 3Si: 1. Press the MENU button until the display reads 1. Press the MENU button until the RESETS MENU is HP 2, 3, 3Si
CONFIGURATION MENU displayed
1. Press ONLINE until the light goes off 2. Press the ITEM button until the display reads SERVICE 2. Press the ITEM button until RESET FUSER LIFE COUNT is 1. Take printer off line
2. Hold down MENU until PCL CONFIG MENU appears MESSAGE = ON/OFF displayed 2. Press “TEST” button for 5 seconds (“05 SELF TEST” will
3. Press the MENU key until SERVICE MSG=ON* appears 3. Select OFF* 3. Press the SELECT button to reset appear on LCD)
4. Press the + or - key to change display to SERVICE 4. Press SELECT to save 4. Press the GO button to return to READY 3. Wait for test page to print
MSG=OFF 5. Turn printer off
5. Press ENTER/RESET MENU key to turn message off, the * 6. Hold the VALUE MINUS and ITEM MINUS buttons while HP 2P, 2P+, 3P
should appear, then press ONLINE turning the printer back on Hold buttons down until display
reads RESET MAINT/COUNT and then release both buttons 1. Take printer off line
HP 4Si: 2. Press “ALT” and “TEST” button simultaneously (“05 SELF
HP 9000 Printers: TEST” will appear on LCD)
1. Press ONLINE until the light goes off 3. Wait for test page to print
2. Press MENU until CONFIG MENU appears 1. Turn the printer off
3. Press the ITEM key until SERVICE MSG=ON* appears 2. Press and hold the CHECK key HP 4, 4+, 5, 4P, 4V, 4Si, 5Si
4. Press the + or - key to change display to SERVICE 3. Power on the printer
MSG=OFF 4. Release the CHECK key after all three lights come on The 1. Take printer off line
5. Press the ENTER key to turn message off, the * should display should read SELECT LANGUAGE 2. Press “MENU” button to scroll through menu until “TEST
appear, then press ONLINE 5. Press the up arrow until MAINTENANCE KIT is displayed, MENU” appears on display
then press the CHECK key again and the maintenance kit 3. Press “ITEM” until “SELF TEST” appears on display
HP 5Si: count has been reset 4. Press “ENTER”
5. Wait for test page to print
1. Press MENU key 4 times for CONFIG MENU HP Color LaserJet 4500/ 4550 Printers (TRANSFER KIT
1. Press ITEM to display SERVICE MESSAGE=OFF RESET): HP 4000, 4050, 4100, 5000, 5100, 8000, 8050, 8100, 8150, CLJ
1. Press ENTER 4500, CLJ 4550, CLJ 8500, CLJ 8550
1. Press ONLINE 1. Press the MENU button until the RESETS MENU is
displayed 1. Take printer off line
HP 4000/ 4050/ 4100/ 5000/ 5100: 2. Press the ITEM button until TRANSFER KIT SELECT IF 2. Press “MENU” button to scroll through menu until
DONE is displayed “INFORMATION MENU” appears on display
1. Turn the printer off 3. Press the SELECT button 3. Press “ITEM” until “PRINT CONFIGURATION” or “PRINT
2. Hold down the left side of the ITEM and VALUE +/- keys, CONFIG PAGE” appears on display
turn the printer on and wait until RESET MAINTENANCE HP Color LaserJet 4500/ 4550 Printers 4. Press “SELECT”
COUNT is displayed and then release the keys 1. (FUSER KIT RESET): 5. Wait for test page to print

HP 4200/ 4300: 1. Press the MENU button until the RESETS MENU is HP 2300, 4200, 4300, 9000, CLJ 4600, CLJ 5500, CLJ 9500
displayed
1. Turn The Printer off 2. Press the ITEM button until FUSER KIT SELECT IF DONE 1. Press “3” button to enter menus
2. Hold down the SELECT button, and then turn on the printer. is displayed 2. Press “UP” or “DOWN” button to go to “INFORMATION”
Continue holding the SELECT buton until all three printer 3. Press the SELECT button 3. Press “3” button to select
control-panel lights flash once and then remain on (may take 4. Press the GO button to return to READY 4. Press “UP” or “DOWN” button to go to “PRINT
up to 10 seconds) CONFIGURATION”
3. Press the UP ARROW button to scroll to NEW HP Color LaserJet 4600 Printer 5. Press “3” button to select
MAINTENANCE KIT 5. (IMAGE TRANSFER KIT (ETB) RESET): 6. Wait for test
4. Press the SELECT button to reset the maintenance-kit
counter 1. After Maintenance is performed, the display should read HP 4L, 1100
NEW TRANSFER KIT =
HP 4500/ 4550: 2. Press the down arrow to highlight YES, then press the 3 1. Press “GO” button, then release
button to reset Or enter CONFIGURE DEVICE in menus, 2. Wait for test page to print
1. Turn the printer off choose RESETS then RESET SUPPLIES, choose NEW
2. Hold down the CANCEL JOB and SELECT keys and turn TRANSFER KIT and select HP 5L, 6L, 5P, 6P, 1150, 1200, 1300, 2100, 2200, CLJ 1500,
the printer on, then wait until the display goes blank and the CLJ 2500
three LED's come on HP Color LaserJet 4600 Printer (FUSER KIT RESET):
3. Press the right side of the MENU key, then press the 1. Press “GO” and “JOB CANCEL” buttons simultaneously,
SELECT key 1. After Maintenance is performed, the display should read then release
4. You will enter SERVICE MODE after the normal test NEW FUSER KIT = 2. Wait for test page to print
completes 2. Press the down arrow to highlight YES, then press the 3
5. Press the ITEM key until the FUSER MAINTENANCE button to reset Or enter CONFIGURE DEVICE in menus,
COUNT appears choose RESETS then RESET SUPPLIES, choose NEW
6. Press VALUE +/- to change to zero FUSER KIT and select
7. Press SELECT to save
8. Press GO; the printer should return to READY HP Color LaserJet 8500/ 8550 Printers (TRANSFER KIT
RESET):

1. Press the MENU button until the RESETS MENU is

displayed
2. Press the ITEM button until RESET TRANSFER LIFE
COUNT is displayed
3. Press the SELECT button to reset, then GO to return to
READY

() page12