LG Product Support Tool (Lab Version)

LG Product Support Tool (Lab Version)
Version 2.5.0 – Oct 14th, 2011

Chapter 1 - Copyright
Copyright
Copyright © 2010 LG Electronics Co, Ltd. All Rights Reserved.
Though every care has been taken to ensure the accuracy of this document, LG Electronics Co, Ltd.
cannot accept responsibility for any errors, omissions or for any loss occurred to any person, whether
legal or natural, from acting, or refraining from action, as a result of the information contained
herein. Information in this document is subject to change at any time without obligation to notify any
person of such changes.
LG Electronics Co, Ltd. may have patents, patent pending applications, trademarks copyrights or
other intellectual property rights covering subject matter in this document. The furnishing of this
document does not give the recipient or reader any license to these patents, trademarks copyrights
or other intellectual property rights.
No part of this document may be communicated, distributed, reproduced or transmitted in any form
or by any means, electronic or mechanical or otherwise, for any purpose, without the prior written
permission of LG Electronics Co, Ltd.
The document is subject to revision without further notice.

All brand names and product names mentioned in this document are trademarks or registered
trademarks of their respective owners.
2 LG Product Support Tool (Lab Version) (CONFIDENTIAL)

Requirements for Program Installation
About This Document

Revision History
Version Date Comment Author Approval

th
1.0 Oct. 14 , 2011 D2 SW2 4Part Eunshil Lee
Purposes
This Guide, LG Product Support Tool, describes the using methods to use all functions, which
is provided in LGNPST, for user who wants to use LG Product Support Tool.
Scope
This Guide describes the using methods of LGNPST in details through one by one step. The
user does not need to have basic knowledge of LGNPST.
Audience
This Guide is designed for the programmer and developer. Thus, this guide assumes that the
reader is knowledgeable of basic concept and terminology about the device and does not
provide separate explanation for these topics. If you feel that contents of this guide are
difficult and requiring more detailed explanations, refer to the other related document.
LG Product Support Tool (Lab Version) (CONFIDENTIAL) 3

Chapter 1 - Conventions and Acronyms
Conventions and Acronyms

Codes
In this document, the following indications are used to explain the syntax of programming
language and source code:
Source code is indicated in Courier New.
Function names are indicated in bold Courier New.
Parameters are indicated in Courier New.
Notes & Cautions

Notes and cautions are used to emphasize information. The following samples describe when
each is used.
Note
Note contains information about something that is helpful to you.
Caution
Caution contains important information about something that you should know.
Acronyms
The following table defines the acronyms used in this Guide:
Acronym Description
LGNPST LG New Product Support Tool

Contents
LG Product Support Tool (Lab Version).......................................................1

Copyright ....................................................................................................... 2
About This Document ......................................................................................... 3
Conventions and Acronyms ................................................................................... 4
Contents ....................................................................................................... 5
Figures ....................................................................................................... 6
1 Program Installation ................................................................................9

1.1 Requirements for Program Installation ........................................................ 10
1.1.1 System Requirements ......................................................................... 10
1.1.2 Setup Requirements........................................................................... 10
1.2 Program Installation .............................................................................. 11
1.2.1 PST Program Installation ..................................................................... 11
1.2.2 DLL Installation ................................................................................ 15
1.2.3 Connection Setup.............................................................................. 15
1.2.4 Getting Started ................................................................................ 16
1.3 Port Settings....................................................................................... 18
1.3.1 How to install LG USB Driver................................................................. 18
1.3.2 How to install LG USB Converter Driver .................................................... 19
1.3.3 How to connect the device through USB, USB Converter or Serial (RS-232-C) cable 21
2 Getting Started .......................................................................................23

2.1 Main Function of LG PST (LGNPST) ............................................................. 24
2.1.1 Starting LGNPST ............................................................................... 24
2.1.2 Menu Bar........................................................................................ 24
2.1.3 The Model List Manager ...................................................................... 26
2.1.4 The Phone Status Window .................................................................... 26
3 Provision ................................................................................................29
3.1 Refurbish with SW Download .................................................................... 30
3.2 PRL Update Function ............................................................................. 36
3.3 Upgrade Function ................................................................................. 41
3.4 Emergency Function.............................................................................. 46
4 Phone Setting .........................................................................................52

4.1 Phone Setting ..................................................................................... 53

Chapter 1 - Figures
Figures
Figure 1-1. Dialog Box................................................................................... 11
Figure 1-2. Installation Window ....................................................................... 12
Figure 1-3. License Agreement ........................................................................ 12
Figure 1-4. Progress bar of Installing Program ....................................................... 13
Figure 1-5. InstallShield Wizard Completed Window ............................................... 13
Figure 1-6. Location of LGNPST on Program List .................................................... 14
Figure 1-7. Dialog Box of DLL Installation ............................................................ 15
Figure 1-8. Progress status of Installing DLL ......................................................... 15
Figure 1-9. Location of LGNPST Program ............................................................. 16
Figure 1-10. Executable File of LGUSBModem Driver ............................................... 18
Figure 1-11. Installation Window of LG USB Modem Driver ........................................ 18
Figure 1-12. Setup Status Window..................................................................... 19
Figure 1-13. Finish Window............................................................................. 19
Figure 1-14. Executable file of LG USB Converter Driver .......................................... 19
Figure 1-15. Installation Status of LG USB Converter Driver ....................................... 20
Figure 1-16. Incompatibility Issue Window ........................................................... 20
Figure 1-17. Finish Window of LG USB Converter Cable ............................................ 21
Figure 1-18. Select LGNPST on Program List ......................................................... 21
Figure 1-19. Select LGNPST on Programs ............................................................. 21
Figure 1-20. LGNPST Main Window .................................................................... 22
Figure 1-21. Select DLL Window ....................................................................... 22
Figure 2-1. LGNPST Main Window ..................................................................... 24
Figure 2-2. LGNPST Menu Bar .......................................................................... 24
Figure 2-3. File Menu Tree.............................................................................. 25
Figure 2-4. PST Functions Menu Tree ................................................................. 25
Figure 2-5. Data Menu Tree............................................................................. 25
Figure 2-6. Model List Manager ........................................................................ 26
Figure 2-7. Phone Status Window...................................................................... 27
Figure 3-1. Refurbish with SW Download main window ............................................ 30
Figure 3-2. REFURBSIH WITH SW DOWNLOAD tab ................................................... 31
Figure 3-3. CAB/TOT file selection window .......................................................... 32
Figure 3-4. CAB/TOT file selection window .......................................................... 32
Figure 3-5. Start Refurbish with SW Download ...................................................... 33
Figure 3-6. Refurbish with SW Download progress status window ................................ 34
Figure 3-7. Refurbish with SW Download complete window ....................................... 35
Figure 3-8. PRL Update main window ................................................................. 36
Figure 3-9. Click CAB/PRL file select button ........................................................ 37
Figure 3-10. CAB/PRL file selection window ......................................................... 37
Figure 3-11. Starting PRL Update ...................................................................... 38
Figure 3-12. PRL Update progress status window ................................................... 39
Figure 3-13. PRL Download complete window ....................................................... 40
Figure 3-14. Upgrade Download main window....................................................... 41
Figure 3-15. Click CAB/TOT file select button ....................................................... 42
Figure 3-16. CAB/TOT Selection Window ............................................................. 42
Figure 3-17. Starting Upgrade ......................................................................... 43
Figure 3-18. Upgrade progress status window ....................................................... 44
Figure 3-19. Upgrade complete window .............................................................. 45
Figure 3-20. Emergency Download main window.................................................... 46
Figure 3-21. Click DLL file select button ............................................................. 47

Figure 3-22. DLL Selection Window ................................................................... 47

Figure 3-23. Click file select button .................................................................. 48
Figure 3-24. CAB/BIN/TOT Selection Window ....................................................... 48
Figure 3-25. Starting Emergency ...................................................................... 49
Figure 3-26. Emergency progress status window .................................................... 50
Figure 3-27. Emergency complete window ........................................................... 51
Figure 4-1. Phone Setting Window .................................................................... 53
Figure 4-2. Setting Window ............................................................................ 53
Figure 4-3. Phone Setting Window .................................................................... 54
Figure 4-4. Reading NV Item Window ................................................................. 54
Figure 4-5. Completed NV Reading Window.......................................................... 55
Figure 4-6. Write NV File Window ..................................................................... 55
Figure 4-7. Completion NV Writing Window .......................................................... 56
Figure 4-8. Exit Phone Setting ......................................................................... 56

1 Program Installation
This chapter describes installation method to let user know how to use LGNPST program and
includes general information such as minimum requirements, files which user should install,
phone connection method, and port setting method of phone to start LGNPST Program
Contents
1.1 Requirements for Program Installation ........................................................ 10
1.1.1 System Requirements ......................................................................... 10
1.1.2 Setup Requirements........................................................................... 10
1.2 Program Installation .............................................................................. 11
1.2.1 PST Program Installation ..................................................................... 11
1.2.2 DLL Installation ................................................................................ 15
1.2.3 Connection Setup.............................................................................. 15
1.2.4 Getting Started ................................................................................ 16
1.3 Port Settings....................................................................................... 18
1.3.1 How to install LG USB Driver................................................................. 18
1.3.2 How to install LG USB Converter Driver .................................................... 19
1.3.3 How to connect the device through USB, USB Converter or Serial (RS-232-C) cable 21
Program Installation
1.1 Requirements for Program Installation

This section describes minimum requirements and recommended requirements for
installation. This section consists of two parts. The First part is for system requirements; the
second part is for setup requirements.
1.1.1 System Requirements

 CPU: Pentium III or higher processor recommended
 RAM: 1024 MB or greater recommended
 Operating System: Microsoft Windows 2000 or XP recommended
 Resolution: 1024 X 768 or higher recommended
 Port Communications: RS-232-C serial cable, USB cable or USB Converter cable (COM 1-
255) capable
1.1.2 Setup Requirements

 Data Cable or LT Cable should be attached between COM port and phone
 USB driver or USB Converter driver should be installed to use USB or USB Converter
cable
 A “Hardlock” or “Megalock” dongle key should be attached to the parallel (printer
LPT1) or USB port for LAB/Field level Professional LGNPST

1.2 Program Installation

This section describes what programs you need to install on your PC and procedure of each
program.
1.2.1 PST Program Installation
The “LG New Product Support Tool” (LGNPST) can be supplied via one CD-ROM and also
comes with a “Hard lock” dongle key, which must be attached to the PC’s parallel or USB
port for LAB/Field level LGNPST in order for the program to operate.
Caution
Make sure there is no other version of LGNPST installed on your PC. If there is a previous
version(LGNPST_Sprint, LGNPST_VMU, LGNPST_Boost) installed, please go to the
"Add/Remove Programs" menu in the Control Panel and un-install the LGNPST software
before re-installing.
1. Insert the CD in your CD-ROM Drive (typically "D:").

2. Find the corresponding .msi files for installing the main program.
3. Type the following command string in the "Run" dialog box and click OK
Figure 1-1. Dialog Box
4. The setup file will configure Windows Installer to install the program.

Figure 1-2. Installation Window
5. Click Next.
6. The LGNPST End User License Agreement (EULA) appears. Please read the terms and
conditions. If you agree to terms and conditions, Select "I accept the terms in the
license agreement" and click Next to continue installation.
Figure 1-3. License Agreement
7. The files will be automatically extracted and installed.

Figure 1-4. Progress bar of Installing Program
Note
If you click cancel, program installation will be aborted.
8. When installation is completed, <InstallShield Wizard Completed> is displayed.

Please click Finish.
Figure 1-5. InstallShield Wizard Completed Window
Note
We recommend to reboot the PC after installation.

9. After installation is completed, the program is installed in the following location

Start Button -> Phone Flashing Applications => LG Electronics =>
LGnPST_Sprint_VMU_Boost
Figure 1-6. Location of LGNPST on Program List

1.2.2 DLL Installation
This section explains how to install DLLs file on your PC.
Note
LX000 Model represents Sprint model.
1. Insert the CD in your CD-ROM Drive (typically "D")

2. Select RUN from the Windows "Start" menu.
3. To install all available DLLs, Type the following command string in the "Run" dialog
box and click OK in turn.
Figure 1-7. Dialog Box of DLL Installation
Caution
Please install correct DLL versions for your model.
4. The files will be automatically extracted and installed.
Figure 1-8. Progress status of Installing DLL
Note
We recommend to reboot the PC after installation.
1.2.3 Connection Setup

This section describes connection methods. There are three types of method to connect
mobile handset to your PC.

Note
In order to use LGNPST via USB cable, LG USB Driver needs to be installed in advance. For
more information on this, please refer next section.
Caution
Make sure the battery is fully charged prior to attempting software upgrade via device
battery. Loss of power during the upgrade process will result in a failed upgrade. The use of
the external power with cable is recommended.
For USB Cable

1. Connect one end of the provided USB Cable to a USB port on the PC and the other
end to the data port located on the bottom of the device. If the cable is correctly
connected, the red status light indicator on the USB Cable box will light up.
2. On the side of the USB Cable box, there is a special connector used to attach a
travel charger or cigarette lighter adapter to power the device during use.
For USB Converter Cable

1. Connect one end of the provided USB Converter Cable to a USB port on the PC and
the other end to the data port located on the bottom of the device. If the cable is
correctly connected, the red status light indicator on the USB Converter Cable box
will light up.
2. On the side of the USB Converter Cable box, there is a special connector used to
attach a travel charger or cigarette lighter adapter to power the device during use.
For Serial (RS-232-C) Cable

1. Securely connect one end of the provided Serial Data Cable to a serial port on the
PC and the other to the data port located on bottom of the device. Once the cable
is correctly connected, the red status light on the Serial Data Cable box will light up.
2. On the side of the Serial Data Cable box, there is a special connector used to attach
a travel charger or cigarette lighter adapter to power the device during use.
3. Attach the "hard lock" or "Mega lock" dongle to the computer’s parallel or USB port.
1.2.4 Getting Started
In this section, we will provide a quick overview of LGNPST to get you started. LGNPST can
be started in two ways.
Using Start Menu
1. On the Windows taskbar, click Start.

2. Select Phone Flashing Applications -> LG Electronics ->
LGnPST_Sprint_VMU_Boost
Figure 1-9. Location of LGNPST Program
Note

Please make sure that correct type of I/O cable is used (USB, USB Converter or RS-232-C
Serial Cable).
Note
Shortcut icon on the Windows desktop is not created in installation process.

1.3 Port Settings

This section describes the procedure of installing device driver on windows to control the
device as the port of window.
1.3.1 How to install LG USB Driver
Caution
A Device must be connected through USB cable from this point on
1. Double click LGUnitedMobileDriver_S4981CANXXAP22_ML_WHQL_Ver_X.X.exe.
Figure 1-10. Executable File of LGUSBModem Driver
Note
LGUSBModemDriver is located on
D:\USB\True_USB_Driver\LGUnitedMobileDriver_S4981CANXXAP22_ML_WHQL_Ver_X.X.exe
We recommend you to install LG USB Driver version 3.5 or higher one.
2. Click Next to start installing LG USB Modem Driver onto your PC.
Figure 1-11. Installation Window of LG USB Modem Driver
3. <Setup Status Window>is displayed on your PC. The files will be automatically
extracted and installed.

Port Settings
Figure 1-12. Setup Status Window
4. When installation is finished, the following window will be displayed. Please click
OK.
Figure 1-13. Finish Window
Note
If same of higher version is already installed on your PC, you can skip this process.
LG CDMA USB Modem, LG CDMA Composite USB Device and LG CDMA USB Serial Port drivers
will be installed automatically and LGNPST can be used via USB Cable.
1.3.2 How to install LG USB Converter Driver

This section describes the method of installing USB converter driver for handset.
1. Double Click LG USB Converter Driver_Ver.X.X.exe.
Figure 1-14. Executable file of LG USB Converter Driver
2. Click Next to start installing USB Converter Driver onto your PC.
3. <Preparing Setup Window> is displayed on your PC. The files will be automatically
extracted and installed.

Figure 1-15. Installation Status of LG USB Converter Driver
4. If an incompatibility is issued with Windows XP, <Incompatibility Issue Window>

comes up at any point during setup. Always Click Continue Anyway. This dialog box
may come up more than once.
Figure 1-16. Incompatibility Issue Window
5. When installation is completed, following figure is displayed on your PC.

Click Yes, and then all programs will be closed and PC will be restarted promptly.
After the PC has been restarted, Mobile device can be used via USB Converter Cable.

Port Settings
Figure 1-17. Finish Window of LG USB Converter Cable
1.3.3 How to connect the device through USB, USB Converter or Serial (RS-
232-C) cable
This section explains how to connect device to PC. After installing all applications, which you
need for coupling device and PC, user can connect device to PC.
1. On the Windows taskbar, click Start and then select Phone Flashing Applications =>
LG Electronics => LGnPST_Sprint_VMU_Boost
Figure 1-18. Select LGNPST on Program List
or, click Start and then select All Programs => LGnPST_Sprint_VMU_Boost
Figure 1-19. Select LGNPST on Programs

<LGNPST Main Window> is displayed as below.
Figure 1-20. LGNPST Main Window
The LGNPST Window is composed of Model list manager, Phone status window and
Provision window. You can see all available ports of models, which are automatically
detected. If a device is connected properly to a unused COM port, the information of
device is displayed in the phone status window.
2. On the LGNPST Window, Click File(F).

3. Select Select DLL and then <Select DLL Window> appear.
Figure 1-21. Select DLL Window
4. Check radio button, which you want to use DLL, and Click OK.

2 Getting Started
Contents
2.1 Main Function of LG PST (LGNPST) ............................................................. 24
2.1.1 Starting LGNPST ............................................................................... 24
2.1.2 Menu Bar........................................................................................ 24
2.1.3 The Model List Manager ...................................................................... 26
2.1.4 The Phone Status Window .................................................................... 26
Getting Started
2.1 Main Function of LG PST (LGNPST)

The LGNPST Window is composed of Model list manager, Phone status window and Provision
window. Model List Manager lists up all connected devices. Status Window shows all
information of DLL and Handset. Provision Window provides the downloading functions such
as binary upgrade download, PRL download and etc.
2.1.1 Starting LGNPST

1. On the Windows taskbar, click Start. And then Select Phone Flashing Applications
=> LG Electronics => LGnPST_Sprint.
Figure 2-1. LGNPST Main Window
2.1.2 Menu Bar

The menu bar provides the function that allows you can go to each sub-menu by clicking.
Menu bar is composed of File, Provision, Data, Tool, and Help.
Figure 2-2. LGNPST Menu Bar
File
The "File(F) " menu provides "Select DLL" and “Exit”.

Getting Started
Figure 2-3. File Menu Tree
 Select DLL: This function enables to choose a DLL needed if the frame does not detect
a proper one.
 Exit: This function closes the LGNPST Program.
PST Functions
The " PST Functions(P) " menu supports short key definitions and allows to execute each
process.
Figure 2-4. PST Functions Menu Tree
 REFURBISH WITH SW DOWNLOAD: This is a shortcut menu to run the Refurbish SW

Download Function process.
 PRL UPDATE: This is a shortcut menu to run the PRL Update process.
 UPGRADE: This is a shortcut menu to run the Refurbish UPGRADE Function process.
 EMERGENCY: This is a shortcut menu to run the Emergency Function process.
Tool
The "Tool (T)" menu provides the ability to access extra functionality needed in order to
communicate with the handset but does not have a special classification. Currently there is
"Lock Code", "Reset", “Sound On” and “Load Serial Ports”.
Figure 2-5. Data Menu Tree
 Lock Code: This functionality is used to get the lock code from the handset so the user
will be able to have access to their handset for proper usage.
 Reset: If a forced reset is needed for a particular handset due to un-expected idle
activity, then this functionality is needed to bring the handset back to an initialized
state for a process to be run.
 Sound On: This is the option which turns on/off the sound effects within the program
during execution. The default setting is checked "On". This can be easily turned off by
un-checking the option in the main menu.

Getting Started
 Load Serial Ports: This function is used to activate serial ports.
2.1.3 The Model List Manager
Figure 2-6. Model List Manager
The above figure shows which models are available for download processes. And, it is
composed of 4 sections. Those are the following:
Model Number, COM Port, Process, and Status
The user is able to see the current status of all connected devices from the model list
manager. This provides information to the user which processes each device is going through
at any given time.
Example:
Model Name: LX000
Port: COM2
Process: REFURBISH, PRL WRITE, UPGRADE and etc.
Status: Stand By, Complete, Error, and etc.
2.1.4 The Phone Status Window
The figure 2-8 depicts detailed information of one particular handset, which is currently
connected to port. Clicking "Hide Phone info." button can hide the phone information. The
hidden status can be shown again by clicking “Show Phone info.” button.
Caution
Please confirm the correct DLL file is selected before attempting to execute any download
function.

Getting Started
Figure 2-7. Phone Status Window
The above figure is consisting of three areas. The first area displays information about the
version, associated DLL name, device’s compiled date to use the LGNPST Program with the
current device.
The second area displays the current device ESN, Digital, and analog device numbers, S/W
Version, S/W date info, PRL Version (if available) and ERI Version (if available)
The third area (lower) displays the specific info related to the received system, device
system state, additional programming, and hardware related items.
DLL Section
Version: The version of the DLL file available. Example) 0.0.9.0

File Name: Name of the DLL file being used
Compiled Date: Date that the DLL file is compiled
Handset
IMEI/MEID: The Mobile equipment identifier stored on the handset (Unique ID)
Mobile ESN: The electronic serial number stored on the handset (unique ID)
Phone Number: This is the phone number stored on the phone for the user.
Digital MIN: The min value in the format of a phone number
Analog MIN: The min value in the format of a phone number
Software Version: This shows the version of the binary
Compiled Date: The compile date for the handset software
Release Date: The release date for the handset software
PRL Version: The PRL version is displayed

Getting Started
CALL
Active Sector PN: Numerical Diagnostic Information

SID: Number of significant value
NID: Network Intrusion Detector diagnostic information
Locaid: Diagnostic Information
Mobile State: CDMA status provided
RF Mode: The mode for the RF
Channel: # for the channel
SCM: Diagnostic Information
Slot Cycle Index: Numerical Diagnostic Information
CAI Revision: Numerical Diagnostic Information
Code Channel: Numerical Diagnostic Information

Provision
3 Provision
Contents
3.1 Refurbish with SW Download .................................................................... 30
3.2 PRL Update Function ............................................................................. 36
3.3 Upgrade Function ................................................................................. 41
3.4 Emergency Function.............................................................................. 46

Provision
3.1 Refurbish with SW Download
Figure 3-1. Refurbish with SW Download main window
The Refurbish with SW Download function reset the device back to original state when it was
shipped. Upgrading binary file is optional.
1. Click REFURBISH WITH SW DOWNLOAD Function.

Provision
Figure 3-2. REFURBSIH WITH SW DOWNLOAD tab
2. S/W Update checkbox is checked initially. If no upgrade is necessary, uncheck the

check box.
3. Click to load proper file.

Provision
Figure 3-3. CAB/TOT file selection window
4. In file selection window, choose a proper file to download.
Figure 3-4. CAB/TOT file selection window
5. Click Start to run Refurbish with SW Download process.

Provision
Figure 3-5. Start Refurbish with SW Download
6. While downloading, <Process> bar displays the download status and the Provision
window shows file name, file size and elapsed time.

Provision
Figure 3-6. Refurbish with SW Download progress status window
7. When download is completed, click Complete in the Model List Manager in order to
go back to the main window.

Provision
Figure 3-7. Refurbish with SW Download complete window

Provision
3.2 PRL Update Function

PRL Update process provides downloading PRL file to the device.
Figure 3-8. PRL Update main window
1. Click PRL UPDATE.
2. Click to load a proper Cab file.

Provision
Figure 3-9. Click CAB/PRL file select button
3. Select a proper CAB/PRL File.
Figure 3-10. CAB/PRL file selection window
4. Click Start after selecting an appropriate file for download.

Provision
Figure 3-11. Starting PRL Update
5. While downloading, <Process> bar displays the download status

Provision
Figure 3-12. PRL Update progress status window

Provision
Figure 3-13. PRL Download complete window

Provision
3.3 Upgrade Function

The Upgrade function updates a binary file.
Figure 3-14. Upgrade Download main window
1. Click UPGRADE.
2. Click to load a proper file.

Provision
Figure 3-15. Click CAB/TOT file select button
3. Choose proper File and Click Open.
Figure 3-16. CAB/TOT Selection Window
4. Click Start after selecting a proper file for download.

Provision
Figure 3-17. Starting Upgrade

Provision
Figure 3-18. Upgrade progress status window

Provision
Figure 3-19. Upgrade complete window

Provision
3.4 Emergency Function

The Emergency function provides recovering the device from irregular status such as doesn’t
boot up the device. Emergency function is used on the Emergency mode.
To enter the Emergency mode, press keypad “5” in the device without battery and then
connect the download cable to the device.
But, the cable must be connected to power charger when connecting to the device.
Note
If you correctly process emergency step, you can see "UNKNOWN” Model Name in Model List
Manager
Figure 3-20. Emergency Download main window
1. Click Emergency.
2. Click to load a proper DLL file.

Provision
Figure 3-21. Click DLL file select button
3. Choose proper DLL File and Click Open.
Figure 3-22. DLL Selection Window
4. Click to load a proper file.

Provision
Figure 3-23. Click file select button
5. Choose proper File and Click Open.
Figure 3-24. CAB/BIN/TOT Selection Window
6. Click Start after selecting a proper file for download.

Provision
Figure 3-25. Starting Emergency

Provision
Figure 3-26. Emergency progress status window

Provision
Figure 3-27. Emergency complete window

Phone Setting
4 Phone Setting
Contents
4.1 Phone Setting ..................................................................................... 53

Phone Setting
4.1 Phone Setting
Figure 4-1. Phone Setting Window
1. To set up device information, Click Phone Setting.
Figure 4-2. Setting Window
2. <Phone Setting Window> is displayed.

Phone Setting
Figure 4-3. Phone Setting Window
3. Click Read to read the NV data from device.
Figure 4-4. Reading NV Item Window
4. When "Reading" is finished, the progress bar is set to "Completed".

Phone Setting
Figure 4-5. Completed NV Reading Window
5. Click Write to save the information.
Figure 4-6. Write NV File Window
6. <Writing completed window> is displayed.

Phone Setting
Figure 4-7. Completion NV Writing Window
7. Click Exit to complete Phone Setting.
Figure 4-8. Exit Phone Setting

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Version 2.5.0 – Oct 14th, 2011

The document is subject to revision without further notice.

2 LG Product Support Tool (Lab Version) (CONFIDENTIAL)

About This Document

Version Date Comment Author Approval

LG Product Support Tool (Lab Version) (CONFIDENTIAL) 3

Conventions and Acronyms

Notes & Cautions

LGNPST LG New Product Support Tool

4 LG Product Support Tool (Lab Version) (CONFIDENTIAL)

LG Product Support Tool (Lab Version).......................................................1

1 Program Installation ................................................................................9

2 Getting Started .......................................................................................23

4 Phone Setting .........................................................................................52

LG Product Support Tool (Lab Version) (CONFIDENTIAL) 5

6 LG Product Support Tool (Lab Version) (CONFIDENTIAL)

Figure 3-22. DLL Selection Window ................................................................... 47

LG Product Support Tool (Lab Version) (CONFIDENTIAL) 7

1.1 Requirements for Program Installation

1.1.1 System Requirements

1.1.2 Setup Requirements

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1.2 Program Installation

1.2.1 PST Program Installation

1. Insert the CD in your CD-ROM Drive (typically "D:").

Figure 1-1. Dialog Box

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Figure 1-2. Installation Window

Figure 1-3. License Agreement

7. The files will be automatically extracted and installed.

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Figure 1-4. Progress bar of Installing Program

8. When installation is completed, <InstallShield Wizard Completed> is displayed.

Figure 1-5. InstallShield Wizard Completed Window

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9. After installation is completed, the program is installed in the following location

Figure 1-6. Location of LGNPST on Program List

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1.2.2 DLL Installation

This section explains how to install DLLs file on your PC.

1. Insert the CD in your CD-ROM Drive (typically "D")

Figure 1-7. Dialog Box of DLL Installation

4. The files will be automatically extracted and installed.

Figure 1-8. Progress status of Installing DLL

1.2.3 Connection Setup

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For USB Cable

For USB Converter Cable

For Serial (RS-232-C) Cable

1.2.4 Getting Started

Using Start Menu

1. On the Windows taskbar, click Start.

Figure 1-9. Location of LGNPST Program

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1.3 Port Settings

1.3.1 How to install LG USB Driver

1. Double click LGUnitedMobileDriver_S4981CANXXAP22_ML_WHQL_Ver_X.X.exe.

Figure 1-10. Executable File of LGUSBModem Driver

Figure 1-11. Installation Window of LG USB Modem Driver

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Figure 1-12. Setup Status Window