Sandeep k

No. 77 , B.T.M Layout Near Reliance Refresh,

BENGALURU-560 068

Mobile: 9916378630
Email: ksandy83@gmail.com
PC / HELP DESK SUPPORT SPECIALIST

Offering accomplished experience, credentials and technical expertise in

the areas of PC and Desktop Support across Windows Networks and
Telecommunications. Offers a proficiency in PC hardware and network
client Applications. Demonstrates proficient and expert knowledge of current
server, Desktop and laptop hardware systems; network and desktop
operating systems and firm wide standard applications and utilities. Skilled
in communicating highly technical information to both technical and non-
technical personnel.

PROFESSIONAL EXPERIENCE:

JP COMPUTER:

1. From 20 June 2007 to 15 November 2007 Date worked in JP Computer in

Mysore as Services Engineer

• Technical support of Operating System (Windows XP)

• Assisted in hardware installation and maintenance of Desktops.
• Installation and up gradation of various software
• Coordinate and monitor troubleshooting to isolate and diagnose common
system problems.
• Configuring and troubleshooting desktops.
• Handle and troubleshoot operating system installations, software
installations such as MS Office, etc

SPICE NET LIMITED:

OMNIA BACKOFFICE SOLUTIONS PVT. LTD 10 December 2007 to till
date
 • Experienced in supporting Windows XP PRO,
Outlook2000/XP/2003/2007, and TCP/IP networking on Microsoft's
platforms.

• Experienced in supporting Windows 2000 server; network object

management via Active Directory, DHCP management, Remote Server
management via Terminal Services, Symantec System Center 8.0 for
Symantec Antivirus 8.0, and Ghost 2003 for drive imaging.

• Assisted in the installation and updating of software, as well as the setup

and troubleshooting of all equipment
• Assisted in Implementing a Help Desk Support Department and Data
Recovery Center.
• Reduced technical resolution turnaround time from two weeks to same
day.

EDUCATIONAL QUALIFICATIONS

Master of Science Karnataka State Open University 70.00% 2007

(Information Technology)

Bachelor of Science Mysore University 50.00% 2004

(Electronics)

Higher Secondary (XII) Karnataka State Board 49.00% 1999

Standard X (SSLC) Karnataka State Board 52.00% 1997

CURRENT WORK PROFILE

• Installation of EnsemblePro software for Director & Agents
• Uploading and Managing of database on SQL as well as on Dialers
• Setting up Outbound / Inbound services in Ensemblepro
• Backup & Restore of Data and Voice files
• Converting Vox Files to MP3 format
• Providing Folder and File access to Users/Groups
• Configuring and troubleshoot Anti-Virus client problems
• Installing OS & Applications using Symantec Ghost
• Troubleshoot problems pertaining to LAN
• Configuring and Troubleshooting MS Outlook and Outlook Express
 • Installation & Configuration of Client Server Application & Software
• Performs regular server monitoring for replication
• Responsible for updating latest virus update file for Mcafee & all issue
related to Mcafee
• Administration & Troubleshooting of all Network, Hardware, Software,
Mail & Internet related Problems
• Installation and Maintenance of Intranet. Operating System
management. Print and file management
• Managing Internet access to users through Proxy Server
• Daily activity includes user ID creation/deletion/re-
certification/renaming/New server ids creation and also monitoring
health of the servers across regions.
• Configuring WSUS Server and Client systems.

TECHNICAL RESPONSIBILITY
• Technical support for Desktop, Servers, Hardware & Operating System.
• All escalated issue of client & desktop.
• Assembling and maintaining PCs & servers.
• All user management activity.
• All escalated issue of Printers, Hardware

PROFESSIONAL CERTIFICATION
• Microsoft certification for client operating system, server 2003 (70-290)
• Microsoft certification for server operating system, Network Infrastructure
(70-291)

PROFESSIONAL TRAINING
• Microsoft Certified Engineer (MSCA) Course at IIHT, Bangalore.

CORE SKILLS
• OS Platforms:- WinXP, Win-2003 Server .
• Implementing, managing & maintaining the Windows Server 2003
Network Infrastructure.
• Planning, Implementing and Maintaining Windows Server 2003 Active
Directory Infrastructure.
 • Configuring with Windows 2003 / XP, DNS. DHCP and TCP/IP
Configuration.
• Ms Office XP, 2000, 2003 .
• Troubleshooting & Maintenances the End User Problems related to
Network and Hardware.
• Enabling & Configuring the Networking among the PCs in LAN.

PERSONAL STRENGTHS
Solution based approach to problems and urges to strive for excellence in all
endeavors. A Practical headed person with Positive Attitude & strong will.
Strengths to include Co-operation, Co-ordination, adaptability &flexibility.
Ensuring high level of end user satisfaction

GOAL TO BE ACHIEVED
I am looking forward to serve the community in areas of Information
Technology and grow both professionally and personally.

PERSONAL INFORMATION
o Date of birth: 30th April 1983.
o Nationality: Indian.
o Marital Status: Single.
o Languages known: English, Kannada and Hindi.

JOB EXPECTATION
I am looking for challenging position in Desktop & Server Support. I feel
confident, that I would be able to make useful & sustaining contributions to your
organization & build- up a mutual association.

DECLARATION
I here by declare that the above information is true to the best of my knowledge
and belief.

Place: Bengaluru
Date: / /

(SANDEEP K)