IAN SHAFFER

500 Clarion Bridge Way, Apt 511 Morrisville, NC 27560 (907) 301-6128 ishaffer@fhi360.org Director of IT or Sr. Infrastructure Architect

PROFILE
History of success leading engineering teams and teams of IT professionals to completion of projects. Extensive experience designing and implementing solutions on an enterprise level. Resourceful problem solver and effective project leader. Interfaces and communicates effectively with technical and non-technical individuals. Guides motivated technical and operational teams through the administration, installation, training, engineering and development of an infrastructure environment. Expertise in VMWare, SAN/NAS technologies, Windows, and a large measure of experience with Novell, Linux, and networking technologies. Performs well in diverse organizations, including government, corporate, and academic settings. Adapts rapidly to new procedures, technologies, and cultures. Flexible, analytical, and dedicated to quality.

CERTIFICATIONS
Cisco Certified Network Associate Linux+ Microsoft Certified Systems Engineer Dell Enterprise Architect VMware Technical Sales Professional VMware Certified Professional 4 VMware Enterprise Desktop Specialist Dell EQL Specialist

CORE COMPETENCIES
Technical Planning & Consulting Network Design & Administration System Analysis & Administration Enterprise Implementations Disaster Recovery Planning Infrastructure Architecture Project Management System Back-Up Operations Technical Support & Training

PROFESSIONAL EXPERIENCE
FAMILY HEALTH INTERNATIONAL 360, RTP, NC Sr. Systems Architect (acting Head of Networking and Telecommunications) (2011 Current) Working as the Global Head of Networking and Telecomunications; I have a small team of professionals who report to me. I am also in charge of design/implementation/administration of all VMware, EMC SAN (mostly Clarion CX4s), Networking LAN/WLAN/WAN, Directory, DR, and various projects for FHI's IT infrastructure globally.
Decreased FHIs circuit costs and improved network performance, saving FHI 360 over $3 million. Redesigned FHIs routing and security in RTP, improving their SLA from 99.7% to 99.998% uptime. Architected new authentication and authorization solutions for network access, and device administration using Ciscos Secure ACS 5.2, which has improved Wireless security and reliability, and helped secure FHIs environment from attacks initiated from both outside and inside corporate resources. Led my team to implementing VoIP in over 44 offices domestically and internationally, which will save FHI 360 $2.9 million over a three year period on long distance and international dialing. (This project is ongoing for 33 more sites). Led storage administration team to stabilize, balance, and manage SAN environment Redesigned VMware vSphere environment to better handle FHIs growing needs, allowing legacy FHI (pre -purchase of Academy for Educational Development) to virtualize to 99%.

CISCO SYSTEMS, RTP, NC Systems Administrator L.A.S.E.R. engineering group for Cisco Operations Development (2010-2011 <6 months>) Managed, maintained and developed VMware, Linux (CEL, RHEL, SuSE), Solaris, Storage (NetApp, EMC, Nexan), and provided documentation, training, and guidance to less experienced professionals on my team. Supported 10 of the 12 buildings on campus where the environment consists of several standard Infrastructure as a Service (IaaS) builds using VMware vSphere 4.1 and Custom tools and scripting, dozens of fully populated UCS-B chassis, and large amounts of networking equipment (4000+ switches and routers C29xx Nexus 70xx series).

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CHARTER COLLEGE, Anchorage, AK Adjunct Instructor Network Security & VMware vSphere 4: Install Configure and Manage (2010-2010) Taught students the fundamentals of network security based on current industry standards. Primary VMware IT academy instructor. GOVERNMENT COMPUTER SALES IT, Anchorage, AK Enterprise Solutions Expert/Virtualization and SAN Solutions Architect (2009-2009) Designed, implemented, managed SAN and VMware technology-based solutions, such as NetApp, Equallogic, EMC, HP, VI2-vSphere, and VMware View environments. Led teams of IT professionals during consolidation projects.
Decreased client expenses and improved network performance for client, First National Bank of Alaska, by contributing to design and implementation of server consolidation and storage solution involving Cisco Nexus 5510s with FEXs, and Equallogic SANs. Contributed to early delivery of project, thus reducing GCSITs labor costs. Designed and implemented VI3-vSphere upgrade and hardware migration (Dell 1855 blade chassis to M1000e blade chassis) for Matanuska Susitna Bureau. Engineered $125,000 server consolidation and storage solution using Dell servers and Equallogic SANs for client, Birch Horton, Bittner, and Cherot. Planned, designed, and executed several server consolidation, storage solutions, and network upgrades for 7 school districts throughout Alaska, without disruption to districts operations. Architected and implemented multiple server consolidation projects. Assisted in design of several million-dollar+ virtualization projects, including UAAs, DOWL, and Maniilaq Health Co.

STATE OF ALASKA DEPT PUBLIC SAFETY, Anchorage, AK Network Specialist (2006 2009) Acted in multiple roles to support and enhance network, including VMware, SAN, and Server Administration. Also worked as one of DPS' primary IT Project Managers. Troubleshot directory and services design matters. Oversaw all L2 and L3 networks across Alaska. Administered agencys VPN (virtual private network) and core, distribution, and access L2/L3 switching infrastructure. Maintained and administrated Active Directory, eDirectory, Netware, Linux, and Windows servers.
Supervised most projects involving agencys systems and network. Served as primary engineer managing back-ups and disaster recovery planning/implementation. Designed and implemented server consolidation, core, and distribution network upgrade. Designed and managed migration project and power upgrade for DPS from VI3 to VI3.5 that redefined entire datacenter infrastructure from storage to servers and power to switching. Reduced downtime, increased overall return on investment, decreased costs, and increased flexibility. Performed project independently. Planned and led million-dollar 1PB video storage project using VMware VI3-3.5, multiple Cisco 3750 stacks and 4510 chassis, and 2050-3140 NetApp SANs. Designed and implemented identity management project using Novell IDM 3.6, for State of Alaska.

ANCHORAGE SCHOOL DISTRICT, Anchorage, AK Microsystems Specialist (2003 2006) Administered and provided ongoing Windows and Apple desktop/server software support, encompassing Windows, UNIX, and Mac servers and AD Domain/Mac Open Directory. Diagnosed and resolved all client/server issues. Troubleshot directory and service design issues in PC and Mac environment.

ADDITIONAL EXPERIENCE
IANS IT SOLUTIONS, Anchorage, AK CEO - Owner (1998 2010) Assessed clients business needs and presented technical solutions. Built and maintained IT infrastructures for clients including: Eagle Express, TKMCPA, and Associated Insurance Services. Increased efficiency of clients by providing remote and on-site server and desktop support.

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TECHNICAL EXPERTISE
Software: Languages: Operating Systems: Hardware: Tools/Programs: Protocols: Databases:
Photoshop 7, Groupwise 7, iFolder 3.7, VMWare 2 4.1, consolidation assistant, Cisco ASM, Cisco CMC, Cisco CNA, Microsoft Office 95-2010 (Windows or Mac), Visio 2010, OpenOffice, V.B. 6, .Net Studio 2005, DreamWeaver suite 2004-CS, Front Page 2003, Acid Pro 4-6, and IDM 3.6, Cisco ACS 5.2, Cisco LMS 4.1 .NET, C#, Fortran JCL version 90, and XML Windows 3.1 to Server 2k8, Red Hat Linux, Novell SuSe Linux Enterprise 9-10.3 and OES2,Apple X-Server 10.2, Netware 4.11-6.5sp8, VMware VI3.0.2-vSphere, Mandrake Linux,OS8.6-10.5,IOS 12.2+, NX-OS, Fortran 90, SUN Solaris All Dell or HP Server/blade/storage/networking equipment, NetApp FAS & V series storage, all Equallogic SAN, Cisco Cat2900 - Nexus 7000 series switches, Cisco 800-7600 series routers, Cisco UCS blades and servers, Cisco WLC, EMC series SANS, Riverbed Steelheads and Cascade, F5 Big-IP, Palo Alto 200 2050. SANsurfer, VMware View, SAN HQ, SMVE, Snapshot Auto-replication manager for VMware/SQL, vRanger Pro, vFoglight, Netcrunch, LANDesk, Riverbed Cascade, Scrutinizer, Nagios, Munin. AD, CiFS, SMB, DHCP, DNS, LDAP, eDir, EIGRP, FCoE, IGRP, OSPF, BGP, RIPv1, RIPv2, TCP, UDP, FTP, SFTP, ssh, smtp, time, tacacs, bootp, tftp, finger, http, https, iSCSI, NFS, NTP, nss, vmnet, imap, pop3, mapi, rpc, ipp, kerberos. Flame, SQL7-2008, MySQL, and Access

EDUCATION
CHARTER COLLEGE Bachelor of IT Engineering: Networking Technologies Associates Degree: Computer Science

REFERENCES
1.) Badri Khanal Systems Analyst (Current direct report) Family Health International 360 1-202-465-5568 bkhanal@fhi360.org 2.) Todd Herring Supervisor / Dean of Information Technology program Charter College, LLC. (Formally at State of Alaska, and Anchorage School District) 1-907-441-8559 todd.herring@chartercollege.edu or todd.herring@gmail.com 2.) Phoenix Pei Direct report (previous) Pactera 6000 Fairview Road, Suite 560 Charlotte, NC, 28210 1-919-402-7001 (mobile) 3.) Greg Zukowski Superior/ Network Engineer Cisco Systems 1-919-392-1696 (office) 1-919-247-7996 (mobile) gzukowsk@cisco.com 4.) MILTON KABIA Associate Dean of Technology & Sr. Systems Network Administrator Charter College & Alaska Native Tribal Health Consortium 1-907-277-1000 mkabia@chartercollege.edu or mkabia@gci.net