New York Institute of Technology Ofce of Housing & Residential Life

Jennifer Zichettella, Associate Director of Housing & Residential Life

Prepared by:

Brandon Lalone, Student Ambassador, Residential Assistant

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August 5th, 2010 Proposal number: 01

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Derrol Rhodes, Director of Housing & Residential Life,

Prepared for:

2 Northern Blvd Old Westbury, New York 11568-8000

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Maintenance Assistant Proposal

T 516-686-1000 F 516-686-7613

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bsanfo02@nyit.edu nyit.edu

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New York Institute of Technology Ofce of Housing & Residential Life

Table of Contents
Executive Summary
Statement of Purpose Goal Result

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The Audacity of Innovation Head Maintenance Assistant Proposed Organization

Everything Changes, Nothing Remains Without Change

Creation of a Head Maintenance Assistant

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Maintenance Structured by Building

Ending Statement

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Increased Accountability, Responsiveness & Follow-Up

Embrace Change and Reect Upon its Glory

Contact Information
Personal Contact Information Ofce Contact Information

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New York Institute of Technology Ofce of Housing & Residential Life

Executive Summary
Statement of Purpose

The objective of this proposal is to better facilitate the needs of the Ofce of Housing & Residential Life specically Housing & Residential Life (HRL) seeks to provide a positive community environment that enhances students overall learning, personal development, and academic success. This proposal seeks to build upon that very distinction.

The primary goal of this proposal is to restructure the way that the Ofce of Housing & Residential Life categorizes and facilitates work-orders and the work order system itself. Additionally, this proposal also seeks to realign the Maintenance Assistance Staff by incorporating a Head Maintenance Assistant to better facilitate and profoundly increase the structure, the structure of the Ofce of Housing & Residential Life.

The desired result of restructuring the work order system and reframing the role and the anatomy of the Maintenance Assistance Staff, is to increase both the efciency and accountability of the Ofce of Housing & Residential Life. the residence hall community for the better. Additionally, by restructuring these particular areas, the Ofce of Housing & Residential Life will be able to further enhance

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Result

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coordination, and order of the Maintenance Assistance Staff as a whole. More importantly, the ultimate goal is to evolve

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Goal

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regarding the role of the Maintenance Assistance Staff within the Ofce of Housing & Residential Life. The Ofce of

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New York Institute of Technology Ofce of Housing & Residential Life

The Audacity of Innovation

Everything Changes, Nothing Remains Without Change

This proposal seeks to fundamentally change the way the Maintenance Assistance Staff is perceived, treated, and description, outlook, and prospects of the Maintenance Assistance Staff to include the following:

1. Maintenance Assistants (MA) are a vital and fundamental necessity to the Ofce of Housing & Residential Life. They within the Ofce of Housing & Residential Life.

2. The Maintenance Assistance Staff have the most constant and direct contact with students and their families.

needs of the Residential Assistance Staff to better enhance the social, educational, spiritual, intellectual, physical,

4. The Maintenance Assistance Staff represent the Ofce of Housing & Residential Life and serve as role models for students.

5. The Maintenance Assistance Staff articulates the philosophy and polices of the Ofce of Housing & Residential Life for NYIT as well as SUNY Old Westbury. 6. Maintenance Assistants directly report to the Head Maintenance Assistant. 7. The Maintenance Assistance staff is on duty during the hours in which the Ofce of Housing & Residential Operates.**

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_____________________ **Unless otherwise ordained by the Director of Housing & Residential Life, in relation to duty hour variances.

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vocational, cultural, and environmental development of each of their residents.

3. The Maintenance Assistance Staff provide support to the Ofce of Housing & Residential Life in order to assist the

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are the staff members who are responsible for directly facilitating the needs of the residence hall community from

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understood within the Ofce of Housing & Residential Life. Furthermore, this proposal will re-distinguish the job

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New York Institute of Technology Ofce of Housing & Residential Life

Head Maintenance Assistant

Creation of a Head Maintenance Assistant

The creation of a Head Maintenance Assistant will incorporate a profoundly organized and concise delegation structure residence hall community in its entirety. The Head Maintenance Assistant is expected to abide by, but not limited to, the by the responsibilities listed below:

The HMA is responsible for attending the Head Resident Assistants (HRA) weekly meetings to give commentary related to the status of each buildings maintenance concerns for the week prior. Responsible for performing maintenance rounds in all ve buildings & facilitating follow-ups with residents related to maintenance service requests while the HMA is on duty. Responsible for holding keys to the Ofce of Housing & Residential Life, in addition to holding a building key for every building to facilitate maintenance rounds to promote efciency. Responsible for working 20 hours in the Ofce of Housing & Residential Life. Responsible for facilitating & overseeing follow-up emails for rejected, approved, completed, and notice of work orders submitted for residents via their ofcial NYIT email account.

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Responsible for facilitating and updating the maintenance posters on the info boards of the buildings to keep students knowledgeable about preventative practices that can be done to avoid the submittance of a work order; this information is imperative for on-going and reoccurring issues.

The Head Maintenance Assistant is to act as both a team leader for the maintenance assistance staff but as well as a role model for the Ofce of Housing & Residential Life and its residents.

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follow-up emails to students, and is responsible for the selection and daily tasks of the Maintenance Assistants.

The Head Maintenance Assistant (HMA) is responsible for overseeing all maintenance related concerns of the Ofce of Housing & Residential Life to include, specically, work orders, work order tracking system, work order out-processing,

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to the Maintenance Assistance Staff which, the Ofce of Housing & Residential Life will utilize to better enhance the

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New York Institute of Technology Ofce of Housing & Residential Life

Proposed Organization
Maintenance Structured by Building

The work order categorization system is to be facilitated by building basis. The categorization will be, in this particular Additionally, work order folders for grounds, storefronts, lounges, and POD apartments will be created as well. Example(s) of Folders for Work Orders by Building (A) Kennedy Hall (BLDG 4) Kennedy Hall (BLDG 4) Work Orders 2010 - 2011 Folder of Floors, Suites, & Rooms

Bolivar Hall (BLDG 5)

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(B) Bolivar Hall (BLDG 5)

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order, by building, oor, suite, room, and lastly, to be categorized chronologically by most recent work order number.

Work Orders 2010 - 2011 Folder of Floors, Suites, & Rooms

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logical however, it is not always a feasible and it is not the most efcient and concise method available.

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The current work order system utilized facilitates work orders by their particular number. This method of categorizing is

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Work Orders will no longer be categorized by work order number, helping to avoid disorganization; as shown above.

Increased Accountability, Responsiveness & Follow-Up

This proposal seeks to increase the responsiveness and accountability of the Ofce of Housing & Residential Life by incorporating follow-up emails to be sent to residents regarding the nature of their received, approved, or completed, work orders. By sending courtesy emails, it increases a sense of urgency to residents and promotes personability.

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(C) Roosevelt Hall (BLDG 7)

Roosevelt Hall (BLDG 7) Work Orders 2010 - 2011 Folder of Floors, Suites, & Rooms

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Ending Statement
Embrace Change and Reect Upon its Glory

The ultimate purpose of restructuring the work order system and reframing the role and the anatomy of the Maintenance Additionally, by restructuring these particular areas, the Ofce of Housing & Residential Life will be able to create a better sense of urgency to residents that will enhance the residence hall community for the better. This proposal is not intending to inict change unnecessarily; it is however, promoting change progressively with the soul intention to better the

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______________________________________________________ Akilah Shari Bannister, Advocate

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Brandon Chase Sanford Lalone, Preparer

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residence hall community.

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Assistance Staff, is to increase both the efciency and accountability of the Ofce of Housing & Residential Life.

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New York Institute of Technology Ofce of Housing & Residential Life

Personal Contact Information

260 18th Street, Suite 10100 Atlanta, Georgia 30363-1122 T 212.203.3636 F 516.686.7613 brandonlalone@msn.com www.msn.com/

Ofce Contact Information

Old Westbury, New York 11568-8000 T 516.876.3689 F 516.686.7613 bsanfo02@nyit.edu www.nyit.edu/

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2 Northern Boulevard

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Contact Information

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