Documente Academic
Documente Profesional
Documente Cultură
Verbal
o o o
Nonverbal
o o o
Communication Distinctions
Formal/Informal
o
Vertical/horizontal
o
Superior-subordinate/peers
Personal/impersonal
o
Instrumental/expressive
o
message decoding
PATHWAY BETWEEN 2 PEOPLE- INTERACTION OCCURS
Communication Networks
Wheel Y Chain Circle All-channel
Effectiveness of Communication
Related to timing Related to choice of channel Related to message structure Related to delivery style Related to mode
FEEDBACK
Related to communication Related to morale Sequelae of delegation
FEEDBACK LOOP
Use feedback constructively to improve individual and team productivity and performance
Clarifying
o
Interpretive
o
Judgmental
o
Personal reaction
o
Ask for more information Agree with the critic Use listening skills to guide the critic toward the real problem source
CONSTRUCTIVE CRITICISM
Not focused on blame Not persons characteristic, attack, defamation of character Focused on an analysis of the problem Positive critiquing includes:
o o
BALANCING THE POSITIVES AND NEGATIVES POINTING OUT PROBLEMS AND SOLUTION OPTIONS
Appearance and behavior combine to add to the total communication ORGANIZATION COMMUNICATION
Group dynamics Multiple people, influence, personalities, politics Types of information transmission, flow of formal and informal information
o
Communication Styles
Assertive communication
o o o o
Shift your focus Create a positive open attitude State your perception Establish mutual goals
Solicit feedback