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TECHNICAL BULLETIN
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Communication Server 1000 (CS1K): NTDW65 MC32S CARD FAILS TO BOOT INTO SERVICE- CONTROLLED SHIP
Notice:
This bulletin replaces bulletin 2007008546.2. This update has been issued to communicate some new information regarding the issue.
BULLETIN ID: PUBLISHED: STATUS: REGION: 2007008546, Rev 3 2007-12-26 Retired APAC CALA EMEA GC NA PRIORITY: Major TYPE: Alert

Reissue Reason:
Update to add check for proper firmware

Background:
NORTEL is investigating reports from the field on the NTDW65/MC32S card that fails to boot into service when first installed into the system. The output from the face plate LED Display of the NTDW65/MC32S Card reports: > Self Test > Load > UNREG (LED display would stay at UNREG) The Output from the Face plate connector will show > Self test Passed > Auto Booting At this point the card would not progress through the remainder of the boot cycle and appears to freeze Additionally the output from the Media Card L-adapter from the NTDW65/MC32S reports: This is the MC32S Gold Image. The vxWorks Image on /p/mainos.sys failed to load The system has not been installed or there is a problem with the compact flash Please use setLeader command to enter networking parameters. Then Install system software using Element Manager or TM IPL-5.00.31 Wednesday May 23 2007 21:38:13 EDT

Analysis:
During a new installation of this card it has been found that a number of the cards were incorrectly set to be a leader in the factory. This causes the card to not issue a boot P sequence command.

Recommendations:

COMMUNICATION SERVER 1000 (CS1K): NTDW65 MC32S CARD FAILS TO BOOT INTO SERVICECONTROLLED SHIP

2007008546, REV 3

If a site experiences a failure oif the NTDW65/MC32S as described they should reset the card to follower by using the mc32ssetup command

Required Actions:
This must be done using the Media Card L-adapter. This is the MC32S Gold Image. The vxWorks Image on /p/mainos.sys failed to load The system has not been installed or there is a problem with the compact flash Please use setLeader command to enter networking parameters. Then Install system software using Element Manager or TM IPL-5.00.31 Wednesday May 23 2007 21:38:13 EDT -> mc32sinfoshow MC32S Hostname: JK-MC32S MC32S ELAN IP Address: 47.11.214.83 MC32S Subnet Mask: 255.255.255.224 MC32S Gateway Address: 47.11.214.1 MC32S TLAN IP Address: 47.11.67.183 MC32S Subnet Mask: 255.255.255.224 MC32S Default GW: 47.11.67.177 MC32S Card Role: LEADER Primary CS Hostname: host Primary CS IP Address: 47.11.112.21 Primary CS Link : DOWN MC32S Uptime: 0 days, 0 hours, 0 mins, 32 secs (32 secs) TLAN set to auto negotiate. ELAN set to 10Mbps auto negotiate. ELAN security Disabled value = 0 = 0x0 -> mc32ssetup ******* Use mc32ssetup to configure the card as a follower ELAN IP : 47.11.214.83 ELAN subnet mask : 255.255.255.224 ELAN gateway IP : 47.11.214.1 Do you want to configure this card as a leader? (y/n/[a]bort) : n .... Bootline stored in NV_RAM Change MC32S advanced parameters? (y/[n]) : n You have entered the following parameters for this MC32S: ELAN IP : 47.11.214.83 ELAN subnet mask : 255.255.255.224 ELAN gateway IP : 47.11.214.1 ROLE : FOLLOWER TLAN set to auto negotiate. ELAN set to 10Mbps auto negotiate. ELAN security Disabled Is this correct? (y/n/[a]bort) : y The above changes require reboot to take effect. Do you want to reboot now? (y/n/[a]bort) : y If after correcting the boot P sequence you receive this message FPGA VERSION is 56303037 V007 Failed to read Tlan IP address information from bootline. Call Server IP address information is missing in NVRAM.

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COMMUNICATION SERVER 1000 (CS1K): NTDW65 MC32S CARD FAILS TO BOOT INTO SERVICECONTROLLED SHIP

2007008546, REV 3

Init ISEC succeeded MC32S GOLD IMAGE A check should be made for current GA load ware with minimum of 5.0.31 Access EM EM------> System -----> Software -----> Voice Gateway Media card Select MC32S software Click "Loadware Upgrade" button Card will upgrade and then manually reboot the card

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Footer Information: Retirement Reason: Products and Releases:


The information in this bulletin is intended to be used with the following products and associated releases:
PRODUCT Enterprise VoIP-Core-CS 1000E Enterprise VoIP-Core-CS 1000E RELEASE 04.50W 05.00W

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REFERENCE: PRE-REQUIRED PATCH: PATCH ID:

Copyright 2007 Nortel Networks. All rights reserved. Information in this document is subject to change without notice. Nortel assumes no responsibility for any errors that may appear in this document. The information in this document is proprietary to Nortel Networks. Nortel recommends any maintenance activities, such as those outlined in this bulletin, be completed during a local maintenance window. Nortel, the Nortel logo, and the Globemark design are trademarks of Nortel Networks. All other trademarks are the property of their respective owners.

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