S EAN W AINWRIGHT

Matthews, North Carolina 28104 shwainwright@gmail.com http://www.linkedin.com/in/seanwainwright

SUMMARY

A results-oriented and dedicated TOP EXECUTIVE AND CORPORATE OFFICER with a record of achievement and success in highly competitive markets. Adept at driving revenues and improving team performance through an open culture, with accountability. Tenacious in expansion and growth, securing customer loyalty, and forging strong relationships with business partners. Proven track record in starting, building, and managing companies in a variety of industries, including telecommunications, information technology, computer manufacturing, e-commerce, domestic and international sourcing and procurement, import, warehousing, distribution and order fulfillment, and laboratory services.

EXPERIENCE

WINDSTREAM COMMUNICATIONS, Charlotte, North Carolina Vice President, SMB Account Management .......................................................................................................................... 2011-2013 Established the small- and medium-business account-management organization, consisting of contact centers in four states, supporting customer base representing nearly $400,000,000 in annual revenue. Held responsibility for operations and full customer lifecycle, experience and satisfaction (NPS/CES), retention, and revenue development. Consolidated multiple teams from four heritage companies into one organization. Took ownership and improved results to over 300% to plan within six months. Led team, resulting in 92% of representatives exceeding quota on primary key performance indicator (KPI). Significantly reduced churn to historical lows and delivered revenue growth in account base. Improved customer experience substantially through standardization and organizational delayering. PAETEC (ACQUIRED BY WINDSTREAM), Richmond, Virginia Vice President, SMB and Consumer Division .......................................................................................................................... 2010-2011 Directed telesales call centers for consumer and small business. Held responsibility for divisions acquisition marketing and communications team, residential communities and multi-dwelling units, online sales, quality assurance, retention, and customer satisfaction. Instrumental in integration of two companies, reducing layers and redundancy. Balanced sales and churn to normalize revenue and control expense. Continually scaled organization to maintain operational efficiency. Successfully shut down legacy services, such as IPTV (Internet Protocol Television) and hosted dialup (ISP). CAVALIER TELEPHONE (ACQUIRED BY PAETEC), Richmond, Virginia Senior Vice President, Consumer and Small Business ........................................................................................................... 2007-2010 Served as member of Executive Team. Led residential and small-business sales and marketing teams. Held responsibility for customer operations and an account base of 100,000 customers representing $120,000,000 in annual revenue. Oversaw company websites, customer experience and retention. Contributed to many aspects of integration related to mergerand-acquisition activities. Revamped consumer and small-business organization to improve effectiveness. Stabilized declining business model with high churn and accelerating bad debt. Reduced acquisition expenses and increased sales through targeted, success-based marketing. Completed in-depth lifecycle and churn-mitigation analysis to better manage credit risk. Established partnerships with Google, DIRECTV, and SecurityCoverage to expand service offerings. Developed customer-centric culture to restore service levels and to improve satisfaction. Developed customer-centric culture to restore service levels and to improve satisfaction.

Sean Wainwright, Page 2

DYNA GLOBAL COMMERCE, Newport News, Virginia President, Chief Operating Officer .......................................................................................................................................... 1998-2006 Co-founder of business development organization specializing in ecommerce start-ups with four business units, providing a variety of services and solutions to online retailers in the U.S. and Canada. Led all application design and development of multiple websites and online commerce platforms. Grew business from zero revenue to $50,000,000. Established universal agent call center to serve all divisions. Built network of international manufacturers, vendors, and suppliers. Sourced, procured and managed 100,000+ SKU's. Achieved year-over-year growth in challenging operating environment. Rapidly expanded scope of business, establishing four supporting divisions. Launched multiple online retail stores and e-commerce applications. Contributed to development of Yahoo auction and store platforms. Provided order fulfillment services to online retailers, such as Amazon and American Express Rewards.

ADDITIONAL EXPERIENCE

QCI/VIRCOM, Hampton, Virginia, Vice President, Chief Operating Officer, 1995-1998. Operational leader of a Tier II system integrator and ecommerce company offering a wide array of products and services, including the leading edge development of the online auction platform and order fulfillment systems. Launched one of the first online DVD movies sites offering thousands of titles direct to consumers. Responsible for day-to-day management, website and application development, warehouse and plant operations, as well as domestic and international sourcing and purchasing. J.R. REED & ASSOCIATES/HPH, INC., Newport News, Virginia, Chief Microbiologist, Division Manager, 1992-1995. Division manager of an environmental services organization, with primary responsibility for laboratory operations. Performed EPA mandated testing and analysis, as well as the development of new methodologies. Instrumental in establishing a division focusing on the importation of high-end laboratory equipment and instrumentation from Asia. Sourced products and components, established manufacturing and supply partnerships, negotiated terms and pricing, coordinated logistics/delivery.

EDUCATION

FERRUM COLLEGE, Ferrum, Virginia B.S., Pre-Professional Science, 1992

COMPUTER SKILLS

PC, MAC, MS Office, SQL, PHP, HTML, CMS, Adobe CS, PeopleSoft, Oracle

ASSOCIATIONS

Customer Experience Professionals Association (CXPA) Association of the United States Army (AUSA)