A PROJECT REPORT ON

CUSTOMER SATISFACTION TOWARDS IDEA COMMUNICATION

AT
C R TRADERS HOSPET

A project report submitted to VIJAYANAGAR SRIKRISHNADEVARAYA UNIVERSITY BELLARY in partial fulfillment of B.B.M Degree for the academic year 2012-2013 by the student of B.B.M. Final Year. Submitted by:
Mr. Nagabhushana R M

B.B.M FINAL YEAR Reg.No: M1012026 Under the guidance of Prof. Sikandar Basha
Mba.

DEPARTMENT OF COMMERCE & MANAGEMENT

Vijayanagar College, Hospet 583 201 Academic Year 2012-2013

CERTIFICATE

This is to certify that Mr. NAGABHUSHANA R M student of B.B.M FINAL Year of Vijayanagar College has undergone training at C R TRADERS at HOSPET, on the topic CUSTOMER SATISFACTION.

He has prepared PROJECT REPORT under our supervision and guidance.

Prof. Prakash Kattimani

M.Com., M.phil

Prof. S.S. Police Patil

M.Com., PGDMM

Co-ordinator Department of Management Vijayanagar College, Hospet Place: - Hospet Date:-

Principal Vijayanagar College Hospet

CERTIFICATE
This is to certify that Mr. .NAGABHUSHANA R M prepared this project report entitled CUSTOMER SATISFACTION at C R TRADERS AT HOSPET under my guidance and supervision. This report embodies the result of his Investigation and visits to the various departments concerned.

Place: - Hospet Date: -

Guide
Prof. Sikandar Basha
Mba.

Department of Management Vijayanagar College HOSPET

DECLARATION

I am Mr. .NAGABHUSHANA R M B.B.M FINAL year from Vijayanagar College, Hospet. Hereby declare that the project report entitled a Study on CUSTOMER SATISFACTION at C R TRADERS at HOSPET. I have prepared it during the year 2011-2012 independent research work carried out by me under the guidance of Prof. PRAKASH KATTIMANI
M.Com.M.Phil.

Associate professor in Department of Commerce & Management

Studies Vijayanagar College, Hospet.

The imperial findings and suggestion in this project are based on the Data collected by me during my in plant training. This project report has been carried by me without any benchmarking.

I also declare that, I have fulfilled all the requirements governing the in plant training.

Place: - Hospet

(Mr. NAGABHUSHANA R M)

Date:-

ACKNOWLEDGEMENT

I would like to express my deep sense of gratitude to all the concerned Department of Management, Vijayanagar College, and Hospet for giving an opportunity to do this project which helped me to understand the real working environment.

I sincerely express my deep sense of gratitude to my beloved principal Prof. S. S. POLICE PATIL
M.Com., PGDMM and

my internal guide Prof. Sikandar

Basha Mba. Department of Management for their valuable guidance in preparing this project.

I will be failing in my duty, if I do not express my sincere thanks to my Parents, Friends, for their sustained encouragement and involving co-operation in making this project a grand success.

(MR.NAGABHUSHANA R M)