Competency Training Pty Ltd ABN 32 113 051 139 433 Boundary Street Spring Hill PO Box 510

Spring Hill Q 4004 Ph 1300 872 585 Fax +61 (0)7 3217 8077 www.competencytraining.com.au

INDUSTRIAL ELECTRICAL TRAINING

STUDENT HANDBOOK

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Table of Contents

1.1 1.2 1.3 1.4 1.5 1.6 1.7 1.8 1.9 1.10 1.11 1.12 1.13 1.14 1.15 1.16

Introduction Legislative compliance Our training courses Privacy Admission and enrolment Prerequisite requirements Credit transfer and Recognition of Prior Learning (RPL) Student conduct Student Fees Payments and Refunds Language, literacy and numeracy skills Access and equity Resolving complaints Assessment Issuing of Credentials Course Information

3 3 3 3 4 4 4 4 5 5 5 5 6 6 7 8

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1.1

Introduction

Thank you for considering us for your training and skills development needs. Competency Training Pty Ltd is a Registered Training Organisation (RTO) that is committed to high standards in the provision of nationally recognised training and assessment services for both individual and corporate clients. We accept student enrolments from individuals and also from corporate clients who are looking to refresh, augment and/or verify the competencies of their employees. This handbook provides information to prospective clients about the services we offer and the policies and procedures that we have adopted to assure the quality of these services. 1.2 Legislative compliance

Competency Training Pty Ltd complies with the relevant legislative requirements of state and federal governments and, in particular, with respect to vocational education and training, workplace health and safety, workplace relations, anti-discrimination and equal opportunity. 1.3 Our training courses

We offer industrial electrical training courses for both individual and corporate clients across a wide range of industries. We offer courses in the following areas: High Voltage Switching Electrical Equipment in Hazardous Areas PLC/SCADA, and Functional Safety. Privacy

1.4

If you enrol in one of our courses, we will need to seek personal information from you or, in some cases, from your employer. In doing so, we are committed to protecting your privacy and your personal information. We will only collect the personal information that we need for our normal business activities. We may disclose information to other organisations as required under law, to other training providers under mutual recognition arrangements, and with your consent, express or implied, to any other parties. We may also disclose personal information to government authorities to claim State and/or Commonwealth government funding for your training. We will not disclose, sell or pass on your personal details in any way other than the purposes stated without your written consent. If your personal details change, please inform us so that your details can be amended. You have the right to access the personal information that we hold about you at any time and provide any necessary corrections. You also have the right to request access to records of your individual assessment results. For further information, please refer to our privacy policy.

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1.5

Admission and enrolment

Enrolment enquiries can be made by contacting us by telephone on 1300 872 585 or by making a booking or an enquiry through our website at http://www.competencytraining.com.au/. We will send you an enrolment registration form (usually by email) together with instructions for payment, once we have received your expression of interest and confirmed that we have an available place. A response is requested within 2 working days to confirm your ongoing interest in the training course, otherwise your place in the course may be considered vacant. Your enrolment in one of our courses is confirmed via return email once we have received a properly completed and signed enrolment registration form. 1.6 Prerequisite requirements

For courses that have prerequisite skills and knowledge requirements, documentary evidence that the necessary prerequisites have been met is requested prior to the student commencing the course. The evidence must be provided before we can issue a qualification or statement of attainment to a student. 1.7 Credit transfer and Recognition of Prior Learning (RPL)

Under mutual recognition arrangements, we are able to recognise all AQF qualifications and statements of attainment issued by other Registered Training Organisations (RTOs) from across Australia. Accordingly, in some circumstances, students may be able to gain credit for part of their training course based on the qualifications and/or statements of attainment that they already hold. If a student does not have a relevant qualification, but feels that they may already possess the skills and knowledge that are defined by a particular unit of competency, they may seek to have these skills and knowledge recognised through a Recognition of Prior Learning (RPL) process. Provided that sufficient evidence can be shown to support the skills and knowledge being claimed, the unit of competency can be recognised and awarded with no further training being required. 1.8 Student conduct

We expect that students will comply with all reasonable directions given by our trainers and reserve the right to refuse any student from continuing a course at any stage. We also expect that each student will respect the rights and property of other students and take good care of all equipment and facilities that are used during training. We will initially undertake private counselling of any student who is disruptive, who displays a reluctance to participate in training, or who attempts to enjoin others in disruptive behaviour. If following such counselling, disruptive or obstructive behaviour continues, the student(s) will be warned and, in the case of training being provided to a company group, the formal point of contact for the company will be advised. If after this warning such behaviour continues, the student(s) will be asked to leave the course. Any person who attends a course under the influence of alcohol or drugs, or who displays abusive or threatening behaviour towards a trainer or another student will be asked to leave the program immediately. Students asked to leave the course under these provisions will not complete the course and be deemed ineligible for a refund of the course fee.

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1.9

Student Fees

Our course fees are fully inclusive of all training and assessment activities, printed course notes, and catering. The qualifications that we award to students are also inclusive of our course fee. Within reason, we will also provide replacement testamurs, free of charge, upon request. Each student is responsible for their own transport and accommodation costs that may be incurred as part of their participation in our training course. 1.10 Payments, Cancellations and Refunds We request payment of the full course fee at the time of registration or at least 4 weeks prior to the commencement of training. The amount due will be shown on the course registration form that we send out following an initial booking enquiry. Should a client cancel an enrolment in one of our courses, we apply a sliding scale of refunds depending upon the amount of notice given by the client. We do not apply an administrative charge to any enrolment cancellations. Cancellation Notice More than 1 week before the course commences Less than 1 week before the course commences Refund 100% refund We will provide 100% refund if we are able to fill your place with another student, otherwise no refund is payable.

If we cancel a course due to insufficient enrolments or for any other reason, a full refund will be issued. We also offer a money-back guarantee that we will complete all courses once they have commenced and we maintain sufficient financial reserves to ensure that we are able to honour this commitment. 1.11 Language, literacy and numeracy skills All students have the option to be assessed in order to ascertain if their literacy and numeracy skills are sufficient to successfully undertake the training program. This is usually via interview or completion of an exercise contained in the proposed training program. Those who require further assessment will be referred to a qualified expert. Any costs incurred will be the responsibility of the student. 1.12 Access and equity Competency Training Pty Ltd is committed to providing equal opportunity and access to all persons wishing to participate in our courses. We recognise that an individuals access to training and assessment should not be adversely affected by restrictions placed on the location or context of assessment beyond the requirements specified in the Training Package. We will endeavour to make reasonable adjustments to ensure equity in assessment for people with disabilities. Adjustments include any changes to the assessment process or context that meets the individual needs of the person with a disability, but do not change competency outcomes. When assessing people with disabilities, we will apply good practice assessment methods with sensitivity and flexibility.
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Access and equity issues are also considered during the development of our courses and in the structure of our training delivery and assessment. Should you have any special needs that warrant a flexible learning and assessment approach, please contact us before commencing your training. 1.13 Resolving complaints We aim to resolve any student complaints or appeals in a fair and equitable manner and in accordance with the principles of natural justice. In the event that you have a complaint about the training you have received, the conduct of a staff member, or any concerns regarding a decision that we make in relation to you, we have adopted a three-step complaint resolution process to ensure that your concerns are dealt with in a timely and appropriate manner. In the first instance, we encourage students to raise their complaint as promptly as possible with the appropriate staff member so that we might respond immediately and address matters as quickly as possible. Our complaint resolution process also includes additional steps which you may take if your concerns are not resolved at this initial point. For further information, please refer to our Complaints and Appeals policy. 1.14 Assessment Most of our training courses are competency-based. This means that students are required to demonstrate that they have achieved the mandated level of skills and knowledge which are assessed through a range of different assessment tasks. Assessment is progressive throughout the course and will include observation of student progress, involvement in class activities, case studies, written tests, class exercises and similar. Students may be assessed by one or more of the following methods:
Practical Exercise an opportunity to display problem solving and decision making skills is provided in a simulated context.

Observation the completion of a specified task or set of procedures, normally performed under close supervision, using a detailed checklist.
Class Work, Oral questioning a response is provided to a series of questions presented in order to demonstrate understanding of principles or reasoning behind the action taken. Written Questionnaire a written response item consisting of a question/s with answers of a single word, a few words, a sentence, or a paragraph.

Project an exercise or investigation based on a real life situation, generally requiring a significant part of the work being carried out without supervision, and involving the completion of a project report.

We will also discuss with each student individually, the options that are available to them if they are deemed not yet competent at the completion of the training course. These options include the possibility of being reassessed at a later date or alternatively undertaking the full training course again at a later date. (no additional fee is payable).

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1.15 Issuing of Credentials Students who meet the necessary prerequisites and are assessed as competent against one or more units of competency will typically be awarded a Statement of Attainment, a nationally recognised credential within the Australian Qualifications Framework (AQF). Students without the necessary prerequisites will typically receive a Statement of Completion which certifies that they have attended and completed the course. Students will be issued with their credential within 30 working days of successful completion of the program on the proviso that evidence of meeting prerequisite requirements has been provided and course fees have been paid.

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1.16 Course Information Competency Training Pty Ltd is a Registered Training Organisation (RTO) that delivers the following nationally recognised units of competency from within its scope of registration. Students should consult the relevant information on our website (www.competencytraining.com.au) for details of the learning outcomes for each course. HAZARDOUS AREA COURSES We offer the following courses from the Electrotechnology Training Package (UEE07): Installation and Maintenance of Electrical Equipment in Hazardous Areas 5 days This nationally recognised course is intended for electrical workers, technicians and engineers involved with installing and maintaining electrical equipment in hazardous areas. It covers the principles of hazardous area classification, explosion-protection techniques, equipment installation requirements, inspections, and procedures for breakdowns and maintenance, with theory and practical components. The following units of competency are delivered and assessed: UEENEEM080A UEENEEM020A UEENEEM021A UEENEEM022A UEENEEM024A UEENEEM025A UEENEEM026A UEENEEM028A UEENEEM029A UEENEEM030A UEENEEM039A UEENEEM040A UEENEEM041A UEENEEM042A UEENEEM044A UEENEEM045A UEENEEM046A Report on the integrity of explosion-protected equipment in hazardous areas Attend to breakdowns in hazardous areas Gas Atmospheres Attend to breakdowns in hazardous areas Dust Atmospheres Attend to breakdowns in hazardous areas Pressurisation Install explosion-protected equipment and wiring systems Gas Atmospheres Install explosion-protected equipment and wiring systems Dust Atmospheres Install explosion-protected equipment and wiring systems Pressurisation Maintain equipment in hazardous areas Gas Atmospheres Maintain equipment in hazardous areas Dust Atmospheres Maintain equipment in hazardous areas Pressurisation Conduct testing of hazardous area installations Gas Atmospheres Conduct testing of hazardous area installations Dust Atmospheres Conduct testing of hazardous area installations Pressurisation Conduct close visual inspection of existing hazardous areas installations Conduct detailed inspection of hazardous areas installations Gas Atmospheres Conduct detailed inspection of hazardous areas installations Dust Atmospheres Conduct detailed inspection of hazardous areas installations Pressurisation

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Hazardous Areas Awareness Course 1 day The Hazardous Areas awareness course is intended as an introduction course for non-electrical personnel. It provides an introduction to the concepts regarding Hazardous areas but does not include any formal competencies as it is difficult for non-electrical personnel to meet the pre requisites. The course covers a number of units including: Properties of hazardous materials, Standards and Legislation and Working in Hazardous Areas. Hazardous Area Classification and Design 5 days This is an advanced course, intended for electrical workers, technicians, engineers and senior engineers involved with the design of electrical installations in hazardous areas and in area classification. It covers hazardous area classification procedures and techniques for both gas/vapour installations and for combustible dusts, including the proper methods for documenting the classification. Design topics include protection techniques, equipment selection, earthing requirements, Ex i entity calculations, Ex e motor protection and cable de-rating requirements, maximum dissipated power calculations and general design principles. Participants complete several classification and design tasks using real world input data over the course of the five days. The following units of competency are delivered and assessed: UEENEEM052A UEENEEM053A UEENEEM054A UEENEEM055A UEENEEM057A UEENEEM058A Classify Hazardous Areas Gas Atmospheres Classify Hazardous Areas Dust Atmospheres Plan Electrical Installations in Hazardous Areas Gas Atmospheres Plan Electrical Installations in Hazardous Areas Dust Atmospheres Design Explosion-Protected Electrical Systems and Installations Gas Atmospheres Design Explosion-Protected Electrical Systems and Installations Dust Atmospheres

INSTRUMENTATION COURSES Instrumentation Our instrumentation course (delivered in conjunction with our partner organisations) provides an efficient pathway for qualified electrical workers to cross-train and achieves a Certificate IV in Electrical - Instrumentation. The course is offered to licensed electrical fitter mechanics and is delivered via a combination of RPL, self-paced learning and intensive face-to-face practical training blocks. The nominal duration of the course is six months, with two weeks of practical training conducted in that period. Extensive support is offered to assist learners with the self-paced materials.

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HIGH VOLTAGE SWITCHING COURSES We also offer the following courses from the Electricity Supply Industry Generation Sector Training Package (UEP06) and Transmission, Distribution and Rail Sector Training Package (UET09): High Voltage Switching Operations 5 Days This course is intended for electrical workers and engineers working with HV switchgear in industrial facilities and networks. Emphasis is placed on practical switching exercises, performed either at our facilities in Brisbane, Perth, Melbourne or on the client's HV equipment. Participants are also taught switching theory and the responsibilities of permit users and recipients. The following units of competency are delivered and assessed: UEPOPS349A UEPOPS428A UEPOPS429A OR UETTDRIS04A UETTDRIS05A UETTDRIS08A UETTDRIS10A UETTDRIS11A Perform high voltage field switching operation to a given schedule Perform substation switching operation to a given schedule Develop HV switching schedule Coordinate permit procedures Coordinate and direct switching schedules Operate high voltage primary switchgear Develop high voltage switching programs Co-ordinate and direct switching programs

High Voltage Functional Switching 1 or 2 Days This course is intended for electrical and non-electrical personnel and provides training in how to safely isolate high voltage equipment for mechanical or production maintenance, (i.e. not for HVIA purposes). It is typically carried out on site, using the client's equipment and procedures and the certification restricts participants' operations to the specific equipment they have been trained to isolate. The course duration depends on the number of participants and the equipment on which training is to be conducted. The following unit of competency is delivered and assessed: UEPOPS357A Operate high voltage secondary switchgear

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