MICHAELLA A.

PIETRO
2222 Detroit Avenue Apt #914 Cleveland, OH 44113 440.465.4542 kella421@yahoo.com _____________________________________________________________________________________________________________

Hospitality Management Graduate with a strong work ethic seeking employment that allows me to grow professionally, while being able to utilize my skills for the betterment of the organization with the best use of my dedication, determination and resourcefulness.

EDUCATION:
The Gladys W. and David H. Patton College of Education, Ohio University, Athens, Ohio Bachelor of Human and Consumer Sciences Education Major: Restaurant, Hotel and Tourism Expected Graduation: May 2013 Minor: Business Administration

WORK EXPERIENCE:
BECKYS BISTRO RESTAURANT, Willoughby Hills, OH Server Assisted guests in order by promoting specific menu items and specials. Responded to inquiries regarding meal preparation and service. Up-sold appetizers, specialty beverages, and desserts to increase guest check averages. Coordinated with kitchen staff to ensure timely and accurate order preparation. Regularly followed-up with guest tables and promptly fulfilled additional requests. Collected payments and balance transactions with receipts. May 2012 - Present

MOXIE THE RESTAURANT, Beachwood, OH December 2011 - Present Off Premise Catering Server Set up banquet room as instructed by Supervisor to include linen, service ware, and glassware. Attended roll call meetings before events to learn function particulars, including guest and venue expectations. Greeted guests and responded to requests in a friendly and courteous manner. Served the food and beverage in the order and to the expectation of the Supervisor to ensure consistency throughout the event. Promptly removed dishes as guests complete each course and or meal at the end of the meal or function. Abided by all State, Federal and Corporate requirements pertaining to serving alcoholic beverages. Replenished beverages as necessary, and checked with guests for overall satisfaction. Once event was completed, reset venue according to Supervisors specifications to ensure the readiness of the venue for the following function. Complied with attendance rules and was available to work on a regular basis. BUDWEISER, Athens, OH Promoter Utilized social skills to draw business into the company. Distributed promotion materials. Informed customers of drink specials and daily giveaways. September 2012 Present

TANGLEWOOD NATIONAL GOLF CLUB, Chagrin Falls, OH May 2010 - August 2012 Banquet Server/ Snack Bar Attendant Greeted and took food and beverage orders from guests. Assisted with training of new snack bar attendants. Maintained adequate supplies for shift and notify supervisor if a product needs ordering. Fulfillment of restock of product and maintaining cleanliness in order to satisfy health requirements. Set up of Buffet area, buffet runner, presetting of tables, server, busser. ROCKIN ON THE RIVER CONCERT SERIES, Cuyahoga Falls, OH June 2011 August 2011 Cocktail Waitress Greeted customers and served cocktails in a high volume, outdoor, live concert venue. Maintained high sales average per night worked. Managed and balanced cash drawer nightly.

MICHAELLA A. PIETRO
2222 Detroit Avenue Apt #914 Cleveland, OH 44113 440.465.4542 kella421@yahoo.com _____________________________________________________________________________________________________________

STUDENT INVOLVEMENT:
ALPHA XI DELTA FRATERNITY, Athens, OH April 2010-Present Charter Member Fundraised for different organizations with a focus on Autism Speaks. Organization and Time Management. Involved in team-based activities with different projects, a large number of members and utilizing effective communication skills that result in productive teamwork. OHIO UNIVERSITY RHT PROGRAM Organized a major event, the Athens Beer Run, for an event planning class. Responsibilities included selecting the venue, fundraising, marketing and teamwork. All proceeds went to the Ohio University Chapter of Managers of America Association. February 2013

CERTIFICATES/ACHIEVEMENTS:
SERVSAFE CERTIFICATION January 2010-Present National Restaurant Association Successful completion of the standards set forth by the National Restaurant Association Foundation for the ServSafe Food Protection Manager Certification Examination, which is accredited by the American National Standards Institute (ANSI) Conference for Food Protection (CFP).

References available upon request