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HiPath Real-Time IP Systems A white paper by Siemens Communications Enterprise Systems Division Version 2.0

HiPath Real-Time IP Systems

A white paper by Siemens Communications Enterprise Systems Division

Version 2.0

Total Business Communication

Table of contents 1. Executive Summary 3 2. Today’s environment 4 3. Siemens LifeWorks@Com

Table of contents

1.

Executive Summary

3

2.

Today’s environment

4

3.

Siemens LifeWorks@Com Strategy

5

4.

How real-time IP telephony can revolutionize business communications

8

5.

More Speed. Less Risk

9

6.

Resilience in Communication

11

7.

New Capabilities – What’s Hot

12

8.

HiPath ComScendo Feature Set

19

9.

HiPath 2000 V1.0 real-time IP system

20

10.

HiPath 3000 V6.0 / HiPath 5000 V6.0 real-time IP systems

22

11.

HiPath 4000 V3.0 real-time IP system

25

12.

HiPath 8000 V2.0 real-time IP system

38

13.

Migration Plan

45

14.

Clients & Devices

46

15.

HiPath MetaManagement

50

16.

HiPath QoS 2000 Networking Infrastructure

53

17.

HiPath Common Application Platform (HiPath CAP V3.0)

55

18

Summary

60

19.

Abbreviations:

60

1. Executive Summary As enterprises migrate from traditional TDM networks to converged networks and then

1. Executive Summary

As enterprises migrate from traditional TDM networks to converged networks and then to converged communications, there is increasing disaggregation of modular components and applications, with a corresponding increase in complexity, flexibility and cost efficiency.

Enterprises will naturally evolve parts of their infrastructure from one phase to the next as the need arises. As a result, enterprises will often be in more than one of these phases at the same time. For example, the majority of en- terprises today are transitioning between traditional and converged networks, with a few visionary organizations starting to transition to converged commu- nications. Due to this gradual migration, it is essential that businesses deploy solutions that can accommodate existing infrastructures and investments, while providing a foundation for new applications and services as they emerge.

Siemens LifeWorks @Com strategy will integrate the technologies, devices and applications used by enterprises and carriers to produce a single, hom o- geneous communications infrastructure with anytime, anywhere availability.

First generation IP (1gIP) delivers modest improvements and is a necessary but transitional technological step. The first generation of Internet Protocol- based communications (1gIP) provides a much needed focus on IP-enabling voice and real-time communication infrastructures – both public and private, however it still incorporates the PBX-model of distributed communications as a core element.

Second Generation IP Telephony (2gIP), vastly expands the value propos i- tion of IP telephony. Marked by enhanced applications, 2gIP provides inte- gration of communications with business applications and processes improv- ing productivity, efficiency and an enterprise’s supply and value chains.

The HiPath real-time IP systems modular architecture allows IP, TDM and analog networks to co-exist, protecting legacy investments while introducing IP’s benefits to the enterprise. Common, standardized components, used regardless of standalone, networked, distributed or hosted / managed con- figurations also make it easier to add or move trunks, stations, sites, redun- dancy, applications, clients and management functions across systems and networks.

Siemens is moving to SIP based real-time IP systems for small to very large markets. We provide a step -by-step migration plan to leverage existing real- time IP system through interoperability. We have a comprehensive security, survivability and resiliency practice to limit risk for enterprises.

By addressing points of potential system failures, Siemens designed real- time IP systems to go beyond the resiliency of traditional phone systems by leveraging the inherent resiliency of IP technology.

HiPath solutions are still the safest convergence investment with more open choices for enhanced asset protection. Siemens Improves the ability to le v- erage and change how new and existing technology is used over time with changeable portfolio elements and new deployment options

The HiPath portfolio has the most comprehensive security offerings, exper- tise and accountability in all areas to ensure solution performance. We have extended the power of 2gIP to speed up business and have opened the IP communications environment still further. We further unite the HiPath portfo- lio and extend Siemens leadership in 2gIP power zones.

Siemens Communications is showing the power of the synergy between its carrier and enterprise divisions as well as mobile division with hosted / man- aged solutions . Siemens has gone farther than other vendors in articulating its vision and we have positioned ourselves as a forward-looking company in IP. Siemens is the leader with a forward looking vision and execution proof points of that vision.

2. Today’s environment Most incumbent leading telecommunication vendors offer choices of TDM, IP or both.

2. Today’s environment

Most incumbent leading telecommunication vendors offer choices of TDM, IP or both. Many “IP only” vendors are struggling and may be losing customers due to unstable conditions or expensive business cases that do not meet anticipated business results.

Any communications platform must allow users to communicate effectively and efficiently among themselves and with customers and suppliers. To pro- vide enterprises with a competitive edge, communication platforms must also provide the low cost entry-level reliability up to a carrier class reliability with maximum system availability depending on enterprise requirements. They should also minimize operating and support costs, while increasing the ac- cessibility and productivity of all employees, including executives, managers, professionals, remote branch employees, teleworkers, sales persons and mobile workers.

employees, teleworkers, sales persons and mobile workers. To realize these benefits, a growing number of enterprises

To realize these benefits, a growing number of enterprises are migrating to a converged communications platform to integrate voice and data applications over a common IP infrastructure. In doing so, enterprises seek a smooth and easy migration path that protects their legacy system investments while as- suring the same voice quality.

One company that offers such a migration path to a converged solution is Siemens with HiPath real-tim e IP systems and applications. HiPath real-time IP systems encompass a variety of migration strategy options to move an enterprise to converged communications. This approach enables technology convergence at any level--desktop, workgroup, site, application or network-- in any sequence and at any time, while protecting the legacy investment. Depending on the current infrastructure and user needs, real-time IP solu- tions can provide interworking with a traditional PBX’s, TDM, IP or a SIP based hosted / managed system or any combination, mix and match. All of these solutions are easily networked and integrated into a single, centralized managed environment. A converged real-time system serves as the founda- tion of “value add” converged applications. Both comprise communications solutions that deliver business value for enterprises.

As you see below, fragmented and isolated the various domains of our lives have become. Today’s world is one of multiple networks serving multiple, largely isolated devices…instead of serving the people who use them.

3. Siemens LifeWorks@Com Strategy Siemens LifeWorks @Com strategy enable users to be accessible and pro-

3. Siemens LifeWorks@Com Strategy

Siemens LifeWorks @Com strategy enable users to be accessible and pro- ductive across networks, devices and geographies regardless of location or device. This strategy will enable the future of telecommunication worldwide through which we integrate the technologies, devices and applications used by enterprises and carriers to produce a single, homogeneous communica- tions infrastructure with anytime, anywhere availability.

What is LifeWorks?

LifeWorks is :

Our Vision for the Future of Communication

Easy, Effective, Everywhere

Putting Individual in Control In both Business and Personal Lives

Converging Communication Services

A Guideline for COM Strategy

Governs Siemens Product and Go -to-market D ecisions

A Blueprint for Our Offerings

LifeWorks is based on HiPath and SURPASS platforms, solutions and applications.

Communication Technology Trends

solutions and applications. Communication Technology Trends HiPath real-time IP systems enable a unified user experience

HiPath real-time IP systems enable a unified user experience across a uni- fied domain where people have seamless and intuitive access to the inform a- tion, applications and people they need – whether at work, at home or on the road.

The award below is an award from the 2003 European Innovation Awards Wall Street Journal
The award below is an award from the 2003 European Innovation Awards Wall Street Journal

The award below is an award from the 2003 European Innovation Awards Wall Street Journal Europe in which Siemens Communications LifeWorks @Com vision placed first in the category of Network-Internet- Broadband innovation and earned third overall.

Broadband innovation and earned third overall. About 130 applications were received from 17 European

About 130 applications were received from 17 European nations and judged by a blue-ribbon panel of Europe’s top technology experts. Their assessment involved determining whether the innovation contributes to an improvement in productivity and quality of life.

to an improvement in productivity and quality of life. For the second time in a row

For the second time in a row this year, the Siemens Com has received one of the coveted Frost & Sullivan Awards. The Award in the “Technology Leader- ship 2005” category went to Siemens in recognition of its extensive portfolio of innovative SIP-based (Session Internet Protocol) products for both the business customer and network operator markets.

The annual Frost & Sullivan’s Technology Leadership Award goes to compa- nies that offer their customers market-ready products incorporating exem- plary innovative technology. This year, the focus in the IP (Internet Protocol) usage category was on companies working with the Session Internet Proto- col (SIP), i.e. an open standard that have used the protocol to bring innova-

tive products to the market. Siemens believes that the industry must make a concerted effort

tive products to the market.

Siemens believes that the industry must make a concerted effort in two areas in order to address the complexity of communication.

These two essentials are:

1. A Unified User Experience

Enables the user to have access and control over the information and re- sources you need in a predictable, intuitive way: without surprises, the way the user is most comfortable, everywhere, regardless of the device they are using.

2. A Unified Network and Applications Domain

Enables the user to have seamless, transparent access to services and ap- plications, regardless of which network they are currently connected or who owns that particular part of the network. Allows them the ability to move around and still maintain access to critical business tools, access to impor- tant personal information such as their mailbox, calendar, and buddy list, reach and be reached by critical partners.

You can think about the Unified User Experience and Unified Network and Applications Domain as two pillars of LifeWorks in terms of WHAT the user sees (the unified user experience), and HOW that experience is delivered (the unified network and applications domain).

Enterprise employees are then accessible and productive across networks, devices and geographies. This creates a unified domain across both carrier and enterprise market segments and lifts the artificial boundaries imposed by today's technologies. When integrating communications among home offices, small offices, branch offices, regional offices, and headquarters, including Centrex-type solutions, the result is an integrated user experience regardless of location or device.

Siemens Communications is showing the power of the synergy between its carrier and enterprise divisions as well as mobile division with hosted / man- aged solutions. This exhibits Siemens ability to provide tangible value to all of its customers: very large enterprises, managed service providers and, even small to medium bus inesses.

Siemens recognizes the importance of giving customers the choice of using software, hardware, managed services or completely outsourcing their com- munications solutions. This offers a new price performance model for enter- prise communications. The ability to provide our customers with meaningful choices is the only strategy that will succeed. These new communications solutions can help enterprises become more effective and productive, re- gardless of location. IP solutions have evolved to a point where there is no longer a need to distinguish between business and personal communication networks.

By integrating communications among home offices, small offices, branch offices, regional offices, and headquarters, Siemens solutions creates a uni- fied domain across both carrier and enterprise market segments and lifts the artificial boundaries imposed by today's technologies. The result is an inte- grated user experience regardless of location or device. Coupled with a rich set of HiPath ComScendo enterprise features supported by the reliability and availability of a carrier class platform provides the needed performance re- quirements. HiPath ComScendo is the communications software to under- line the modularity of our HiPath real-time IP systems. This software suite offers a full set of enterprise-class communication features such as call han- dling call forwarding, conferencing, etc). It can scale to meet the needs of small, medium, large, and very large to mega enterprises. This emphasizes Siemens strategy and commitment to become a software and services driven company.

4. How real-time IP telephony can revolutionize business communications 1gIP versus 2gIP TM Fundamental differences

4. How real-time IP telephony can revolutionize business communications

1gIP versus 2gIP TM

Fundamental differences between 1gIP and 2gIP VoIP architectures

1gIP architectures (1st generation IP):

Replicates the PBX Model in IP Networks by leveraging the feature rich pro- prietary protocols of PBX Systems. It keeps the distributed architecture and the fragmentation of communication services unchanged. Current focus of IP value creation is on operating cost reductions and improvement of asset effi- ciency. 1gIP provides a smooth and risk-less migration.

1gIP delivers modest improvements and is a necessary but transitional tech- nological step. 1gIP provides a much needed focus on IP-enabling voice and real-time communication infrastructures – both public and private, however it still incorporates the PBX-model of distributed communications as a core element.

2gIP architectures (2nd generation IP):

Implements a New Communication Paradigm in IP Networks by leveraging the Data Model that is a fully open, Standards -based (SIP), modular arch i- tecture with a unified user experience. Next generation applications, workflow integration and centralization of services are key attributes of these networks that drive productivity gains and reduce operational complexity further.

2gIP delivers quantum gains and is an industry transforming technology. 2gIP communication platforms follow the data model of centralized cli- ent/server architectures supporting open standards and providing the capa- bility to integrate into data -driven business processes. As part of Siemens next-generation network strategy, Siemens creates a second generation IP fabric that tightly weaves together all of the tools that we use to communi- cate, both at work and in our private lives, enabling businesses and individu- als to tailor solutions that balance accessibility and intrusion; flexibility and complexity; information and intelligence. 2gIP applications introduce new ways for the enterprise to communicate based on a general belief that dis- tance, media, and time are irrelevant during communications.

2gIP provides improved communications, coordination, accessibility and col- laboration across the enterprise. Further, 2gIP also enhances mobility through improved integration into enterprise communications. Together, these improvements support improved productivity and business perform- ance. Virtually all of an enterprise’s processes can be improved by informa- tion flows that move from talking to collaborating, from delayed communica- tions to immediate communications, from reactive to proactive and from de- pendent to adaptive communications. The benefits of the 2gIP environment especially impact an enterprise’s supply chain and value chain.

impact an enterprise’s supply chain and value chain. Furthermore, users should be universally available

Furthermore, users should be universally available regardless of location and time, assuming they choose to be. 2gIP technology can be summarized as a

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unified enterprise user experience, integrating the totality of enterprise appli- cations, independent of distance, media,

unified enterprise user experience, integrating the totality of enterprise appli- cations, independent of distance, media, and time.

2gIP delivers on the LifeWorks vision and strategy.

time. 2gIP delivers on the LifeWorks vision and strategy. Siemens HiPath “Evolutionary Approach” Installed Base

Siemens HiPath “Evolutionary Approach” Installed Base Co-exists, Interoperates and Transitions

This illustration below represents the evolutionary approach transition that will occur as enterprise technologies are migrated from TDM to 1gIP to 2gIP. Siemens believes that should only occur as business needs require or as installed based equipment naturally reaches the end of its useful life. There- fore, our evolutionary approach is designed to support Siemens and other vendor interoperability as this transition occurs. Few organizations will be able to convert to a completely hosted / managed communications model at one time due to financial and logistical constraints.

at one time due to financial and logistical constraints. 5. More Speed - Less Risk More

5. More Speed - Less Risk

More Business Speed Enterprises can accelerate business processes through integration of plat- forms, clients and back office integration. This helps the enterprise satisfy their customers faster and more efficiently. This dissolves the line between fixed and mobile convergence. The critical focus area for CxOs worldwide is enabling productivity by removing process latency. Siemens offers better, more affordable integration of communications into business process and

information tools as presence-enriched customer interaction solutions cou- pled with Mobile 2gIP – more seamless

information tools as presence-enriched customer interaction solutions cou- pled with Mobile 2gIP – more seamless mobile business experience, on and off campus.

Less Investment & Technology Risk HiPath solutions are still the safest convergence investment with more open choices for enhanced asset protection. Critical focus areas for IT executives are to secure the IT environment and enterprise in general and to minimize the risk of technology investments Siemens Improves the ability to leverage and change how new and existing technology is used over time with change- able portfolio elements and new deployment options . We do this by extend- ing and enriching the open environment. And offering new deployment op- tions for flexible IT management. Siemens has security solutions without gaps – the most comprehensive portfolio in the industry providing the great- est resilience.

The HiPath portfolio has the most comprehensive security offerings, exper- tise and accountability in all areas to ensure solution performance. We have extended the power of 2gIP to speed up business and have opened the IP communications environment still further. We further unite the HiPath portfo- lio and extend Siemens leadership in 2gIP power zones.

Total Integration of Process and Communications Siemens makes it easier to integrate more information and communication resources through: rich standards implementations , APIs and developers kits to give programmers access to additional capabilities and simplify integration and enabling use of common programming languages (XML, Java, etc.) for more affordable integration. You get to choose your interface and device to enabling more user ability to route to and from the device of their choice us- ing easier, more natural interfaces enabling simplified and common GUIs while expanding the use of natural speech interfaces (SUIs). Siemens streamlines the use of communications tools using industry leading middle- ware modules to easily create and manage intelligent relationships among communications media, devices & applications .

Total Business Mobility You can remove boundaries between fixed and mobile networks leveraging knowledge resources for faster and easier completion of business processes with more resources at the point of work. While on campus you can use new WLAN and wireless optiPoints with seamless hand-offs. While off campus:

extending find me/follow me functionality to more products . This is how Sie- mens is leveraging the innovation of our Mobile networks and devices divi- sion. Finally building synergy among multiple devices, media, services and networks to get work done faster through presence & mobility.

Total Customer Interaction Solutions Presence-powered contact centers offer easy access to knowledge re- sources and approvers, easier collaboration to solve customer problems and one-and-done customer interaction reduces contact center operating costs by up to 30%. We provide low cost solutions for small businesses that are easier to implement, design and manage, more flexibility to solve customer problems, enable customers to be more innovative and less dependence on IT staff for design support.

Total Convergence Flexibility Our portfolio consists of modular sys tems and clients – easy to expand, dis- tribute, centralize and change with asset protection. More open means more choices offering s upport for more 3rd party applications, IP networks, de- vices, easier integration with more standards, APIs, SDKs and multi-vendor services to protect existing investments and support customers’ choices .

Total Security Solutions Total Security solutions provide a complete view for security with no gaps in Horizontally Integrated, real-time Management of User Access, holistic solu- tions that combines physical, network, desktop and application to increase ROI and Lower TCO.

6. Resilience in Communication “Resilience in communication” – or secure and flexible communication en- sures
6. Resilience in Communication “Resilience in communication” – or secure and flexible communication en- sures

6. Resilience in Communication

“Resilience in communication” – or secure and flexible communication en- sures high-performance and uninterruptible operation of business processes that incorporate data or voice communication. This is one of the key factors for ensuring that companies are able to profit from the improvements gained by 2gIP applications and solutions. But what are the factors that endanger such business continuity from being uninterruptible?

Threats to Business Continuity are

o

Security intrusions – Virus/ Hackers / Spy

o

Network Failures and Downtime

o

Poor network performance

o

Component failures

o

Inadequate Quality of Service

o

Resilience in components or outage of whole networks due to bad perform- ance – i.e. faulty network and external attacks can also be a danger. These include attacks by virus or from hackers as well as espionage over non- intercept proof networks. When including security provided by firewalls, VPN, antivirus programs and identity management a well as influence factors that guarantee system reliability, such as redundancy on all levels listed below.

Security

o

VPN / Firewall

o

Virus Protection

o

Identity Management

Availability/Reliability

o

Multi-Level Redundancy

o

Automatic Rerouting

o

Network Engineering

o

Network Design

o Quality of Services Survivability

o

Disaster Recovery

o

Hot Stand By

o

Remote Diagnostics

o

Monitoring / Alerting

o

Network Management

Business Continuity – components as well as systems – good network de- sign and QoS, in addition to survivability, i.e. rapid bridging of all faults that nevertheless occur by initiating disaster recovery options, network manage- ment, remote diagnose und remote recovery. Our modular HiPath portfolio of products and services enables us to address these factors and therefore create a cost-effective, secure and resilient communication environment, which facilitates uninterruptible business processes. Only in this way is it possible to benefit fully from the heightened business productivity and effi-

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cient business processes created by 2gIP applications. HiPath real-time IP systems take another step toward

cient business processes created by 2gIP applications.

HiPath real-time IP systems take another step toward a portfolio of mix-and- match components used to build open, real-time IP systems. The modularity of our real-time IP systems, with a fresh perspective on seven discreet func- tional system components: Clients, Applications, HiPath ComScendo Feature Set, Gateway, Gatekeeper, Network Services, and Application Interfaces. These discreet functional system components provide our enterprise cus- tomers greater flexibility in designing their networks. In addition, we can be- gin to realize the elements in new, flexible ways that bring greater network efficiency, simpler management, economy, added resilience, and integration of communications functions throughout the Information & Communications environment. In short, we create a more practical approach to convergence, today and beyond.

Key requirements of the functional components include:

Features. To maintain efficient communications, all enterprise users require access to a HiPath ComScendo full set of enhanced enterprise features. This requirement is unchanged by the user’s choice of IP or TDM device, or the enterprise’s choice of a HiPath real-time IP system HiPath 2000/3000/4000/5000/8000 or conventionally built hardware/software sys- tem. HiPath ComScendo software set is supported by TDM or IP clients as optiPoints, optiClients and devices .

Gateway. Survivability and network efficiency are vital for today’s IP commu- nication gateways. Flexible products should support a full array of trunks, features, analog and digital devices. Gateways must be equally suited for stand-alone and network operation, supporting flexible mixtures of central- ized and distributed functionality in accordance with specific customer needs and preferences. Siemens advances the HiPath 2000, HiPath 3000 and HiPath 4000 to become a multi-modal media gateway today and a Survivable Media Gateway (SMG) for the HiPath 8000 in the future that fully addresses these requirements. RG 8700 survivable m edia gateways supports edge sites from 300 to 2,000 plus , users supporting HiPath 8000.

Clients. A broad array of IP, TDM and SIP devices are supported in even the most advanced, forward-thinking real-time IP system design. IP clients are flexible and highly adaptive to evolving standards, protocols and client appli- cations. Soft clients address user preference for standard telephone inter- faces and powerful communications interfaces. Customers continue receiv- ing a HiPath ComScendo full feature set over IP telephones while using their optiGuide user interface display.

Applications Interfaces. HiPath real-time IP systems provide a flexible yet stable system of interfaces for both proprietary and third party applications. Comprehensive application interfaces enable flexible network deployment of applications as well as cultivating innovation industry-wide. HiPath real-time IP systems support TAPI, CSTA, H.323 and SIP Interworking.

These interface capabilities can be distributed or centralized for simplified integration and management of advanced communication applications. Hi- Path CAP (common applications platform) provides the interface between applications, HiPath real-time IP systems and third party systems

7. New Capabilities – What’s Hot

HiPath 2000 V1.0 An economic HiPath 2030 stand-alone system or HiPath 2020 survivable edge system using SIP. The HiPath 2030 standalone model offers 32 Lines, 6 ISDN/1 PRI and Integrated voice mail. The HiPath 2020 survivable edge model offers 20 Lines and 4 ISDN Trunks.

HiPath 3000 V6.0 / HiPath 5000 V6.0 HiPath 3000 provides new high performance hardware, on board entry voice-mail-system , HiPath ComScendo feature interworking with HiPath 2000/3000/4000/5000/8000, easier to install, maintain, troubleshoot with a new software Manager, acts as Survivable Media Gateway for HiPath

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2000/4000/5000/8000, SIP interfaces on trunk and station side and SRTP Payload Encryption. New capabilities for

2000/4000/5000/8000, SIP interfaces on trunk and station side and SRTP Payload Encryption.

New capabilities for HiPath 3000 / 5000 V6.0

ß

Support of SIP Phones and Trunks / SMG for HiPath 8000

ß

Signaling/Payload Encryption together with

optiPoint 410/420 standard/advance and the optiClient 130

ß

- Privacy Release

- Whisper Announcement

- Time based switching of COS

- Speed Dial System enhancements (export/import)

- Internal VIP calls (source based ringing cadences)

- Enhanced Tenant capacities

- Change of system default settings

- Enhancements for ProCenter Agile

HiPath ComScendo feature Interworking with HiPath 2000/3000/4000/5000/8000, up to 64 nodes and 2 ,000 users in a network as single system image, easier to install-maintain-troubleshoot with a new soft- ware m anager, hardware resilience -- stratus FT servers (99.9997%) are available for IP-endpoint survivability, SIP interfaces on trunk and station side and SRTP payload encryption.

HiPath 4000 V3.0 HiPath 4000 V3.0 offers feature enhancements as group call (Parallel ringing on several clients), enhancements for IPDA in different time zones, SIP for HiPath 4000 (SIP for subscriber and Trunks), payload and signaling encryp- tion for HFA and IP-trunking. HiPath portfolio position is large sites as a TDM and converged p latform supporting a s ingle user, branch (HiPath 2000, H i- Path 3000, IPDA) and networking (HiPath 3000, HiPath 4000, HiPath 8000).

Customer benefits include: usage of cost effective/emerging SIP carrier offer- ings, migration story to HiPath 8000 with protection of investment in already deployed systems, support of open standard, higher reachability by group call, reduced operating cost due to usage of IPDA in more scenarios and secure and confident communication.

HiPath 4000 V3.0 provides an excellent return on investment using SIP trunking which allows the use competitive SIP carrier offerings as well as enhancing the customer target group for IPDA solutions. The IPDA has an already high ROI based on s ingle system, administration, application and an inexpensive offering for very small to medium branch scenarios.

The HiPath 4000 V3.0 example below shows the complete solution topology. HiPath CAP (Common Application

The HiPath 4000 V3.0 example below shows the complete solution topology.

V3.0 example below shows the complete solution topology. HiPath CAP (Common Application Platform) Introduction HiPath

HiPath CAP (Common Application Platform)

Introduction

HiPath CAP (Common Application Platform) is a powerful middleware for integration of communication platforms and applications using many powerful industry standard interfaces.

Powerful Application Interfaces

Computer Telephony Integration

Standard Interfaces (TAPI,JTAPI,CSTA ASN.1/ XML)

Harmonization

Support of mixed networks

XML Phone Services API (HiPath 4000)

Media Support with TAPI 2.1and WAV (HiPath 3000/4000)

Connectivity to

HiPath Communication Platforms 2000, 3000, 4000, 5000,

8000

Octopus E300/800

Nortel Meridian

Alcatel Omni PBX Office und 4400

Avaya

Cisco Call Manager

New XML Interface In addition, the new XML Phone Services interface enables the inte- gration of web services that support IP phones and system phones, and provides a number of interesting phone performance features on an ad-hoc basis. Thus, HiPath CAP can bring about a distinct im-

provement in communication throughout the enterprise. With the Col- laboration on Demand function, for example, software can be initial- ized directly from a phone to set up NetMeeting sessions in a matter

of just seconds. It’s also possible to use the connection data from a

phone call to access related information such as an e-mail address

or an electronic business card. In addition, access to data in the cor- porate directory (LDAP on demand) is still possible by phone, even if

a user’s desktop PC is switched off.

Based on the new XML Phone Services API, new web services for Hi Path 4000

Based on the new XML Phone Services API, new web services for Hi Path 4000 V3 .0 is available using call related data such as e x- change of numbers and addresses , sending emails , initiation of Netmeeting sessions and access to Corporate Directory using tele- phone buttons.

HiPath CAP provides a “HiPath ComScendo On a Button Suite” with phone services applications supporting communication and col- laboration -EasySee (press a button and you see the directory entries of the members of a call/conference on your PC screen) -EasyLookup (press a button and you have access to corporate di- rectory and can search for numbers and names using the tele- phone only) - EasyMail (press a button and Microsoft Outlook provides a mail form with filled in addresses of the members of a call/conference on your PC screen) -EasyShare (press a button and Microsoft Netmeeting creates a session with the members of a call/conference on your PC screen) -EasyConference (supports the Meet Me Conference Server and makes it more user friendly)

Clients & Devices optiPoint 410/420-SIP offers new features versus SIP V2.4 as control of fea- tures by administration, security enhancements by platform hardening, lock- ing mechanism enhancements, call PickUp and Call Park as defined accord- ing to a standard, QoS Data Collection and integration within DLS. DLS is the element manager for the optiPoint clients & devices and as well as other deployment services it delivers bulk changes for a set of selected device and QoS related parameters to HiPath clients.

device and QoS related parameters to HiPath clients. optiPoint Applications Module ß Side car solution (usable

optiPoint Applications Module

ß Side car solution (usable for all modular optiPoints)

ß Alpha/numeric keyboard

ß Graphical color display, touch

ß PC SW Tool for comfortable Export/Import of phone book entries

The following application features are available for the optiPoint applications module:

ß Personal Phonebook (up to 1.000 entries)

ß Large Color Display (320x240 pixel graphic, touch)

ß Integrated Alphanumeric-Keyboard

ß (QWERTZ and QWERTY)

ß LDAP access*)

ß WAP Browser*)

ß Java apps*)

ß Voice recognition*)

ß Administrator terminal mode (used with HiPath 3000)

ß Directory list, viewer, Editor

ß Local settings (e.g. display contrast)

ß Screensaver, dimmer function for backlight

ß Export / Import of phone book entries from / to PC

ß 8 languages for User Interface and local apps

ß Suitable to optiPoint 500 basic, standard, advance**) ß Suitable to optiPoint 410/420 standard, advance

ß Suitable to optiPoint 500 basic, standard, advance**)

ß Suitable to optiPoint 410/420 standard, advance

ß Housing colors: arctic, mangan

410/420 standard, advance ß Housing colors: arctic, mangan optiPoint WL2/WL2 SIP WLAN handset ß browser based

optiPoint WL2/WL2 SIP WLAN handset

ß browser based configuration tool for PC

ß automatic software deployment (Deployment Service)

ß use of QoS-Reporting

deployment (Deployment Service) ß use of QoS-Reporting Wireless Platforms Provides high availability which is

Wireless Platforms Provides high availability which is critical for voice and a redundant hardware component model with a load balancing configuration. This completes the seamless hand-over functionality for 3rd party WLAN access points with re- dundancy. A component failure is detected and redundant units take over processing of failed unit within 3 seconds under full load.

processing of failed unit within 3 seconds under full load. Roaming within the enterprise using presence

Roaming within the enterprise using presence Support seamless handoffs between the WiFi network and the enterprise

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network. Survivable Edge Gateways Survivable SIP Gateway for HiPath 8000 is offered in three models:

network.

network. Survivable Edge Gateways Survivable SIP Gateway for HiPath 8000 is offered in three models: RG

Survivable Edge Gateways Survivable SIP Gateway for HiPath 8000 is offered in three models: RG 8702 with T1/E1, RG 8708 with 8 T1/E1 and the RG 8716 with16 T1/E1. The gate- way is 19” rack-mountable, 1 U size, universal 110/220VAC power supply, 1:1 redundancy by stacking 2 units, Administration with the same tools as the HiPath 8000, E911 (US) access in both normal or standalone mode via e x- ternal channel bank to analog CAMA trunks and uses Voice codecs: G.711, G723.1, G.726, G.729A. Provides complete Siemens s olution for HiPath 8000. The RG 8700 provides basic survivability for branch offices in the event of network failure. 1:1 redundant units and Uses HiPath 8000 Network Manager (NMC) for administration.

Uses HiPath 8000 Network Manager (NMC) for administration. Applications Presence-Powered Contact Center ProCenter

Applications

Presence-Powered Contact Center ProCenter Agile & ProCenter Standard v6.5 offers sophistication without complication. This brings the power of presence to ProCenter Standard. There is a team bar that includes multimedia presence and collaboration within and beyond the call center. This makes it easier to implement, use and manage. There is a common visual design tool for all media. A multi-channel customer contact that provides unified routing, queuing, reporting and GUI for all media and scheduled and web-requested call backs also fully inte- grated. ProCenter Compact offers enhanced reporting for HiPath 3000 UCD.

HiPath OpenScape, ComAssistant & Xpressions OpenScape creates intelligent relationships among all enterprise communi-
HiPath OpenScape, ComAssistant & Xpressions OpenScape creates intelligent relationships among all enterprise communi-

HiPath OpenScape, ComAssistant & Xpressions OpenScape creates intelligent relationships among all enterprise communi- cation resources increasing the productivity from both iWorkers and commu- nication services because it enables rich, successful Communications on the first attempt.

HiPath OpenScape V2.5 – Feature packs 2 and 3 offers usability enhance- ments – streamlined rules, device programming; one-step features , Outlook phone book & other integration enhancements , natural speech interface to OpenScape features , increased s calability – 2,000 users per system; net- worked presence and PBX Integration – Siemens, Cisco, Alcatel, Nortel & Avaya

ComAssistant S v1.0 Targets very large enterprise and carrier (up to 100,000 users) , rules -based communication filter with presence , route voice and e-mail communications to the devices of choice , customizable user interface; e xchange/share of rules among users and high reliability & failover.

HiPath Xpressions V4.0 Offers speech access to Microsoft Exchange Inbox, Calendar, Tasks, Con- tacts, & more with Integration into HiPath User Management and security improvements .

Vertical Market Solutions Comprehensive, integrated solutions and services provide best of breed products with tested integrations with single vendor coordination, integration and services that simplicity and sophistication only Siemens could deliver. HiPath Hospitality Service Center V2.0 offers a Analog/SIP Phone, PDA, s nap-on, room h ubs and professional servi ces HiPath Health using HiMed, HiCall, WLAN and Professional Services. Coming Soon is HiPath Field Force Mobility, HiPath Command & Control Center and Integrated Event & Venue Management.

Multi-vendor IP Infrastructure Portfolio For many years now we have been partnering with multiple world-class IP network infrastructure vendors, such as Enterasys, Extreme, Nortel, Cisco and F5. Every partner has its individual strengths which enable us to select from a broad range of products when designing the IP infras tructure for our customers .

Users of Siemens HiPath enterprise solutions will be able to choose from an even broader range of products from leading manufacturers when designing their network to take advantage of second generation IP (2gIP) applications . Siemens provides end-to-end total business communications solutions and acts as a one-stop-shop for the lifetime of solutions (consult-design-build- operate).

8. HiPath ComScendo Feature Set HiPath ComScendo builds resilient, agile communications solutions that drive productivity.
8. HiPath ComScendo Feature Set HiPath ComScendo builds resilient, agile communications solutions that drive productivity.

8. HiPath ComScendo Feature Set

HiPath ComScendo builds resilient, agile communications solutions that drive productivity.

o

Resilience: HiPath ComScendo intelligence ensures the ability to deliver communications services through a wide array of contingen- cies

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Agile: with HiPath ComScendo you can build what you want today and change it as you will, without putting your communications in- vestment at risk

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Productivity: HiPath ComScendo supports the productivity require- ments of users, network managers

Early PBX vendors such as Siemens have spent many years developing a very comprehensive portfolio of telephony features for end users, e.g. caller list, call back, recall, do-not-disturb, override, hunt group, group call, etc., etc. In addition, as one would expect, all major public networking standards are supported. While this is mandatory, regarding the need to interoperate with the PSTN and the PBXs of other vendors, you can question the actual usage of many commonly used telephony features. A typical user may only use a dozen or so features, some features work “behind the scenes” and are trans- parent to the user, but different users use different features and user groups use different features and vertical industries have specialized feature re- quirements.

Siemens decision to port virtually everything to IP allows each user to use the same HiPath ComScendo features in the same way, i.e. there is no forced change in the way the new IP phones are employed – no need to compromise. In order to use the HiPath ComScendo full set of features in a network of Siemens real-time P systems, the CorNet protocol is used which is comprised of a super-set of the Q.Sig standard. Furthermore, CorNet falls back to Q.Sig when communicating with the PBXs of other vendors. In an IP environment, the superset protocol is CorNet IP, which is used to transport the HiPath ComScendo full telephony feature set to users.

The HiPath ComScendo feature set evolved from HiPath 2000, HiPath 3000, HiPath 4000, HiPath 5000 and HiPath 8000 software, delivering powerful IP solutions, including high reliability, intelligent call processing, comprehensive user and system management, application integration, and enterprise com- munications networking and interworking.

Furthermore, when offering robust new enhancements, a common, modular, scalable, industry standard hardware and robust
Furthermore, when offering robust new enhancements, a common, modular, scalable, industry standard hardware and robust

Furthermore, when offering robust new enhancements, a common, modular, scalable, industry standard hardware and robust software architecture sig- nificant increases the scalability and processor call capacity, as well as e x- panded telephony feature capability for remote sites and remote site survi v- ability. The HiPath real-time IP systems effectively supports the increasing security demands of today's virtual business environment, anywhere, any- time communications.

9. HiPath 2000 V1.0 real-time IP system

Introduction

HiPath 2000 is a cost efficient small SIP based system for stand-alone and branch scenarios.

HiPath 2000 details

HiPath 2000 is designed for small enterprises. An economic stand -alone HiPath 2030 or survivable edge HiPath 2020 system using SIP. The stand- alone model HiPath 2030 offers 32 Lines, 6 ISDN/1 PRI and Integrated voice mail. The HiPath 2020 survivable edge model offers 20 Lines and 4 ISDN Trunks. HiPath 2020 and HiPath 2030 supports Small Branch office solutions for HiPath 3000, 4000, 5000 and HiPath 8000 (hosted / managed and net- worked scenarios ).

HiPath 2020

HiPath 8000 (hosted / managed and net- worked scenarios ). HiPath 2020 Issue:March 2005 HiPath Real-Time

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HiPath 2020 Survivable media Gateway (SMG) HiPath 2030 HiPath 2000 V1.0 is a Linux based

HiPath 2020 Survivable media Gateway (SMG)

HiPath 2020 Survivable media Gateway (SMG) HiPath 2030 HiPath 2000 V1.0 is a Linux based IP

HiPath 2030

HiPath 2020 Survivable media Gateway (SMG) HiPath 2030 HiPath 2000 V1.0 is a Linux based IP

HiPath 2000 V1.0 is a Linux based IP communication system including rout- ing features in the small professional enterprise market. It has an integrated access device with comprehensive HiPath ComScendo feature set based on HiPath 3000/5000 V6 .0. HiPath 2000 V1.0 has DSL routing and Internet Ac- cess capabilities with a web based management tool.

HiPath 2000 V1.0 has superior price performance ratio which is typically 20% below a traditional TDM system.

HiPath 2000 mobility 10. HiPath 3000 V6.0 / HiPath 5000 V6.0 real-time IP systems The

HiPath 2000 mobility

HiPath 2000 mobility 10. HiPath 3000 V6.0 / HiPath 5000 V6.0 real-time IP systems The HiPath

10. HiPath 3000 V6.0 / HiPath 5000 V6.0 real-time IP systems

The HiPath 3000 V6.0 and HiPath 5000 V6.0 is designed to improve overall cost efficiencies and reduce complexity. The systems have SIP interfaces on trunk and station side, HiPath 8000 SMG functionality by the HiPath 2000 V1.0 and the small HiPath 3000 V6.0 systems (HP33x0/HP35x0), payload and signaling encryption for trunks and stations and additional feature en- hancements

The HiPath 3000 V6.0 and HiPath 5000 V6.0 provide HiPath Com Scendo features over the IP infrastructure with transparent feature interoperability across HiPath real-time IP systems based on CorNet IP. The HiPath 3000 and HiPath 5000 V6.0 supports payload switching and interworking with other HiPath real-time IP systems as the HiPath 4000 V3.0. The systems support of following Scenarios – stand-alone, branch (HiPath 2000 V1.0, HiPath 3000 V6.0) and networking (HiPath 3000, HiPath 4000, HiPath 8000)

HiPath 3000 V6.0 and HiPath 5000 V6.0 families use common software, common signaling protocol to clients and provide a common license concept across HiPath real-time IP systems in the future. The HiPath 3000 V6.0 and HiPath 5000 V6.0 support branch offices with survivable media gateways (SMG) or Access Points (AP) for small sites with a small number of IP users.

HiPath 3000 V6.0 can be used as an IP gateway / gatekeeper that also pro- vide full support for circuit-switched trunks and devices. It provides all HiPath ComScendo features and management capabilities, including advanced re- mote alarm, diagnostics, and serviceability; fully integrated conference func- tionality; basic routing capabilities and tested for PSTN access compatibility in 120 countries.

The HiPath 3000 V6.0 real–time IP system operates in 3 different modes; as a stand-alone system (for SME users) as a stand-alone gateway (e.g., for single node HiPath 5000 systems supporting up to 500 users) and as a fully survivable network node in a HiPath 5000 Network. The HiPath 3000 V6.0 also serves as an SMG for the HiPath 4000 V3.0 and a media gateway for the HiPath 8000 V2.0.

The HiPath 3000 V6.0 supports the following functionality:

ß Support of SIP Phones and Trunks / SMG for HiPath 8000

ß Signaling/Payload Encryption together with

optiPoint 410/420 standard/advance and the optiClient 130

ß Privacy Release

-

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Whisper Announcement

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Time based switching of COS

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Speed Dial System enhancements (export/import)

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Internal VIP calls (source based ringing cadences)

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Enhanced Tenant capacities

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Change of system default settings

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Enhancements for ProCenter Agile

ß SIP: HiPath 8000 SMG support; Public Carrier SIP Interface

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ß SIP User Connectivity ß Encryption: Provide secure communication within IP networks Other support: Support

ß SIP User Connectivity

ß Encryption: Provide secure communication within IP networks

Other support:

Support for PSTN interfaces in 120 countries

Support for IP WAN or LAN interfaces, including basic routing ca-

pabilities Supporting both TDM and IP Interworking with HiPath 3000/ HiPath

4000/ HiPath 5000/ HiPath 8000 including small remote sites for the HiPath 4000 Support for the optiPoint IP

Support of an IP analogue adapter for voice/fax/modem

Support for analog devices

Support for digital optiPoint, optiset E and easy-add adapters

Firewall functionality

Voice Codecs (G.711, G.722, G.723, G729)

Alternative routing

Interface for SNMP, DDE, TAPI

IP accounting and fault management supported

Support for the Q.Sig standard protocol that allows for inter-working with other Q.Sig compliant communication products.

HiPath 3000/HiPath 5000 Scenario

communication products. HiPath 3000/HiPath 5000 Scenario Customer benefits from new capabilities like SIP: usage of

Customer benefits from new capabilities like SIP:

usage of cost effective / emerging SIP Carrier offerings

SIP: migration story to HiPath 8000 with protection of investment in

already deployed systems SIP support of open standard and encryption: secure and confident

communication. SIP trunking allows the use of competitive SIP carrier.

The HiPath 5000 V6.0 RSM (real-time Services Manager) features an IP distributed architecture, enabling optimized network utilization, greater resil- ience, more design flexibility, and more rapid deployment for new solutions.

The HiPath 5000 V6.0 delivers HiPath ComScendo Service, which includes Gatekeeper and HiPath ComScendo feature set for up to 1,000 HiPath Client and Devices.

Furthermore, the HiPath 5000 V6.0 RSM (Real-Time Services Manager) delivers new capabilities including network services middleware, voice fea- tures and application interfaces. These functions create a single system in a fully survivable distributed environment. The components, as well as applica- tions, can be co-resident on a single industry standard server or can operate

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on separate servers, depending on the specific application, capacity re- quirements and customer preference. The

on separate servers, depending on the specific application, capacity re- quirements and customer preference.

The industry standard sever also manages the HiPath ComScendo services and delivers gatekeeper functionality and feature set to all clients.

The HiPath 5000 V6.0 leverages the HiPath 3000 V6.0 for fully featured, fully survivable IP gateways. This provides the full HiPath ComScendo feature set, remote servicing features, and support for all device and trunk types within the system.

The 5000 RSM can be configured for the following capacities:

One 5000 V6.0 RSM (Real-Time Services Manager)

Up to 64 network nodes

Up to a maximum of 500 users per HiPath 3000 V6.0 node

Up to a maximum of 2,000 users per HiPath 5000 V6.0 node

Up to 64 HiPath 3000 V6.0/ HiPath 5000 V6.0 or other nodes and a total of 2,000 users per HiPath 5000 V6.0 system.

The HiPath 5000 V6.0 RSM applications are fully modular products that allow customers to move from small to large, simple to complex, and voice to mul- timedia with ease and economy. The applications offer the following flexible configuration options:

Local use, via connection to a HiPath 3000 V6.0 and HiPath 5000 V6.0 RSM provide

Centralized Networked, via CorNet IP for shared access among

more autonomous nodes. The applications can operate on independent servers or may co- reside with the 5000 RSM, depending on capacity requirements and customer preferences. (Configuration-Rules apply)

Components encompassed in the HiPath 5000 V6.0 RSM include:

Network services

HiPath ComScendo Service including the Gatekeeper for up to 2,000 IP-clients (dependant on number of system nodes supported by RSM)

Real-time group features across network nodes

Real-time telephony presence (state) management across nodes

Synchronization of gateway databases and local dialing plans

Centralized attendant services

Centralized applications

Centralized administration Quality of service and fault management is supported

Customer Benefits

ß SIP interfaces on trunk and station side

ß HiPath 8000 SMG functionality by the HiPath 2000 and the small HiPath 3000 systems (HP33x0/HP35x0)

ß Payload and Signaling Encryption for trunks and stations

ß Additional Feature Enhancements

ß HiPath 8000 SMG support; Public Carrier SIP Interface for SIP User Connectivity

ß Encryption: Provide secure communication within IP networks

HiPath 3000/HiPath 5000 Scenario 11. HiPath 4000 V3.0 real-time IP system Introduction HiPath 4000 V3.0

HiPath 3000/HiPath 5000 Scenario

HiPath 3000/HiPath 5000 Scenario 11. HiPath 4000 V3.0 real-time IP system Introduction HiPath 4000 V3.0 --

11. HiPath 4000 V3.0 real-time IP system

Introduction

HiPath 4000 V3.0 -- the most secure, resilient, modular real-time IP System - communications platform available. An enduring investment in a rock-solid, tailor-made communications infrastructure.

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SIP: SIP capabilities

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Resilience : Multi -layered redundancy, survivability and securi ty

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Modularity: Mix-and-Match industry standard hardware for inves t- ment protection & flexibility

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Scalability: Cost-effectively deliver consistent services to sites from 100,000 users down to branch offices of 2 users.

As enterprises migrate from traditional TDM networks to converged networks and then to converged communications, there is increasing disaggregation of modular components and applications, with a corresponding increase in complexity, flexibility and cost efficiency. As systems become more modular, their services can be deployed in more configurations. They become easier to integrate into heterogeneous multi-vendor environments and can be dis- tributed anywhere within the network. At the same time, these modules can also be recombined to create new and higher-value applications.

By addressing points of potential system failures, Siemens designed HiPath 4000 V3.0 to go beyond the resiliency of traditional phone systems by lever- aging the inherent resiliency of IP technology. This serves to raise the confi- dence of companies in deploying mission-critical voice applications over IP networks while accelerating the flexibility and cost-saving benefits of IP communications to a company's or institution’s business.

In a single administrative domain, the HiPath 4000 V3.0 real-time IP system may support up to 100,000 IP and/or TDM clients, across small to very large offices. The integrity, security and reliability of the applications and services delivered to these clients are ensured by the extraordinary resiliency Sie- mens planned and engineered into V3.0 of the HiPath 4000 solution.

For example, modular redundancy at the network level – processors, call control modules, gateways, sites and systems – supplements sophisticated

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contingency routing offered by the ComScendo intelligent software. This e x- clusive offering provides “look-ahead”

contingency routing offered by the ComScendo intelligent software. This e x- clusive offering provides “look-ahead” call routing with QoS and IP network

monitoring of packet loss, latency and jitter. If problems are sensed, IP calls are rerouted dynamically to alternative network paths, even the public switched telephone network, via advanced least-cost routing algorithms. It also provides system self-diagnostics and alarms. All of this works on top of

a hardened, telecom -class RMX real-time operating system.

Feature Enhancements for HiPath 4000 V3.0 include group call (parallel ring- ing on several clients), enhancements for IPDA in different time zones, SIP for HiPath 4000 V3.0 (SIP for subscriber and Trunks) and payload and s ig- naling encryption for HFA and IP-trunking. HiPath 4000 V3.0 networks with HiPath 2000, HiPath 3000, HiPath 5000 and HiPath 8000.

The modularity and resiliency built into the HiPath 4000 V3.0 should help alleviate the fears of anyone concerned about VoIP technology not being mission-ready in terms of quality of service, reliability and security. In fact, we’ve taken resiliency beyond traditional phone systems.

We understand that IT’s (information technology) chief concern isn’t keeping

a few network components going, but keeping the entire business going.

That’s why we designed this HiPath 4000 V3.0 release to be as rock-solid as

it can be, for a scalable, flexible and lasting company investment. With to-

day’s of HiPath applications plus other third party second generation IP (2gIP) productivity applications, companies simply owe it to their stake- holders to seriously consider a convergence approach to communications.

Customer benefits include usage of cost effective / emerging SIP carrier o f- ferings, migration story to HiPath 8000 with protection of investment in al- ready deployed systems, support of open standard, higher reachability by group call and reduced operating cost due to usage of IPDA in more scenar- ios with secure and confident communication. HiPath 4000 V3.0 provides an inexpensive offering for very small tomedium branch scenarios.

Consultant Allan Sulkin, President, TEQConsult Group, considers the HiPath 4000 V3.0 real-time IP system to be a trend-setting leader in its complete and comprehensive approach to communications system resiliency. "Many competitors include some of the system design elements that Siemens in- cludes in its offering to ensure communications integrity, security and reliabil- ity, but no one matches the entire Siemens range and scope of resiliency to protect the ongoing operation of a business customer in so many potential problem or disaster recovery scenarios.”

“Persistent Resiliency” To Help Keep The Business And Work Flow Going

The HiPath 4000 V3.0 real-time IP system offers what Siemens calls “persis- tent resiliency” – the sum of all network, system and component-level redun- dancy and survivability – across the solution. It is a holistic approach that

recognizes the importance of application survivability and business continuity

in the event of a failure at the component, application, and system or network

level.

A key part of this persistent resiliency is the mix-and-match modularity of the

HiPath 4000 V3.0

redundancy and survivability into the network. Flexible trunking options en- sure continued operation for all sites in the enterprise. Applications can be placed anywhere in the network – hosted in the HiPath 4000 V3.0 standard enclosure or in industry-standard servers – for extra survivability assurance.

system’s standard components that simplifies designing

In most cases should a failure occur in any component of the HiPath 4000 V3.0 system or in the IP network, the contingency routing features of the HiPath ComScendo software can enable calls, call records, calling features and shared applications to continue, keeping business operations intact.

Modular, Standards-Based Architecture for Choices, Scalability and a Lasting Investment Since standard hardware

Modular, Standards-Based Architecture for Choices, Scalability and a Lasting Investment

Since standard hardware components are used across most of the portfolio, networks can scale and be tailored to meet most business requirements. For example, the HiPath 4000 V3.0 common control unit uses Intel Pentium processors and standard or compact Peripheral Component Interconnect (cPCI) chassis.

The HiPath 4000 V3.0 system also brings greater component density to its physical form factor, available in 19-inch and 30-inch stackable enclosures. The greater density helps conserve precious real estate, further saving costs.

These same standard hardware components are used in the HiPath 3000 and HiPath 5000 real-time IP system families, solutions aimed at small and medium -sized customers, providing uniformity among platforms that enables greater interoperability and flexibility in designing networks. Complementing that feature are software modules and upgrades that can change systems to survivable gateways with relatively little effort or cost.

The modular architecture allows IP, TDM, SIP and analog networks to co- exist, protecting legacy investments while introducing IP’s benefits to the enterprise. Common, standardized components, used regardless of stand- alone, networked, distributed or hosted configurations, also make it easier to add or move trunks, stations, sites, redundancy, applications, clients and management functions across systems and networks.

In all, the HiPath 4000 V3.0 modularity means companies have choices in how they build resilient IP-based communications solutions that are tailored to their needs.

Part of the Broader Portfolio, Extending Flexibility and Asset Lifecycles

As part of a much broader portfolio, the HiPath 4000 V3.0 real-time IP sys- tem provides enterprise customers with access to a wide range of applica- tions, such as HiPath OpenScape™ workgroup collaboration tools, the Hi- Path MobileOffice Suite of mobility applications, and the HiPath ProCenter suite of multimedia contact center solutions; clients such as optiPoint™ IP phones and soft clients; and additional resiliency and management applica- tions such as QoS Manager, DirX™ identity management solutions and Management system operations software.

Such a wide range of interoperable platforms and applications mean that enterprises can scale their networks to whatever their business demands while at the same time mixing IP, TDM, SIP and analog environments if nec- essary to leverage legacy investments as much as possible.

Defining HiPath 4000 V3.0 Real-time IP system

Applications installed and supported centrally are available across the entire network and the entire system is administered centrally.

The HiPath 4000 V3.0 uses a highly reliable and resilient RMX real-time op- erating system to support high availability requirements. The RMX operating system protects against intrusion/viral attacks unlike some competitor’s op- erating systems that are subject to virus attacks operating on Windows serv- ers .

HiPath 4000 V3.0 utilizes three different operating systems, each optimized for its particular application:

HiPath 4000 core call control software is RMX, a Siemens en- hanced operating system based on iRMX. RMX is a real-time oper- ating system that provides highly efficient and reliable operation for the X86 processors.

Administration and RAS applications are based on a standard SCO UnixWare8 operating system, which allows easy integration of 3rd

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party applications. IP, line and trunk interfaces / gateways use Vx Works, which is a

party applications.

IP, line and trunk interfaces / gateways use Vx Works, which is a real-time operating system that is used for real-time pre-call proc- essing.

The common thread that all three operating systems have in common is that they are not subject to virus/worm attacks that have adversely affected com- petitor’s Microsoft based OS systems.

HiPath 4000 V3.0 Highlights

Group Call (Parallel ringing on several clients)

Enhancements for IPDA in different time zones

SIP for HiPath 4000 (SIP for subscriber and Trunks)

Payload and signaling encryption for HFA and IP-trunking

Customers are driving the new economy and reshaping their business proc- esses. The HiPath 4000 V3.0 is the industry's only IP convergence, real-time IP system that supports all three network environments: circuit, packet and mixed. This results in a comprehensive evolution strategy for IP that delivers the best investment protection for enterprise businesses. The HiPath 4000 V3.0 delivers the ability to extend survivable access points across your IP network to operate as one system and supports local trunking at the remote location. Your large enterprise system maintains quality, reliability and fea- tures, while leveraging the enterprise IP LAN/WAN infrastructure, where it makes sense for your business. The HiPath 4000 V3.0 protects Hicom in- vestments, meeting your business needs today and through the transition to convergence.

Each process and transaction in your enterprise links to your network— which, ultimately, links to each of your customers. Your enterprise must learn new ways to use your network more intelligently and cost-effectively to meet your customers' needs. New applications that integrate voice, data, and video, can help you provide better customer service.

The HiPath 4000 V3.0 real-time IP systems, powered by HiPath ComScendo feature set, help customers solve business problems with:

Open, flexible, and proven telephony applications

Graceful upward and downward scalability throughout the entire

portfolio Reliability, server redundancy and survivability for businesses of all

sizes Increased choices of end user devices from IP telephones, IP soft-

phones, cell phones, PDAs and existing optiPoint telephones Powerful support of privacy, security, and industry standards

Enhanced quality of service and management support

The HiPath 4000 V3.0 is an IP Convergence real-time IP system that com- bines the benefits of IP networking with the rich features, applications and availability of a circuit-switched system. The HiPath 4000 V3.0 works in all three types of network environments: circuit, packet and mixed. In a circuit- switched environment, you get an IP platform to support valuable circuit- switched capabilities. In an entirely packet-switched environment, you per- form cost-effective switching and routing and in a mixed-type environment, you leverage IP when and where your business needs it.

Customer Benefits of the HiPath 4000 V3 .0

Usage of cost effective / emerging SIP carrier offerings

Migration story to HiPath 8000 with protection of investment in cur-

rently deployed systems Support of open standards

Higher reachability by group call

Reduced operating cost due to usage of IPDA in more scenarios

Secure and confident communication

Cut costs in networking administration, evolving your HiPath 4000 V3.0 sys- tem, with both CorNet

Cut costs in networking administration, evolving your HiPath 4000 V3.0 sys- tem, with both CorNet IP interworking across all platforms and investment protection for clients. Cost efficiencies with common hardware for platforms and applications, industry standards use, leveraged IP network, optimized bandwidth usage, desktop user productivity and workflow enhancements.

We provide a modular mix-and-match media server and media gateway ar- chitecture driven by HiPath 4000 V3.0 real-time IP system, allowing you to experience custom converged networks with massive, distributed scalability and powerful performance. We also provide MetaManagement, Management Suite; a comprehensive set of system and network management solutions to manage a converged network. Now you have more choices in IP communi- cation devices to meet your specific business needs, both in and out of the office.

The HiPath 4000 V3.0 real-time IP system delivers the scalability, ease of use, reliability and power of the voice network to IP telephony. They provide applications interoperability—which helps to reduce user disruption—and centralized support for remote LANs and IP devices, promoting workforce mobility. The HiPath 4000 V3.0 components are designed to offer standards - based platforms, work in multi-vendor environments and scale to meet your changing needs.

The HiPath 4000 V3.0 real-time IP system delivers an enhanced architecture with significant hardware and software enhancem ents implementing true softswitch with legacy support and a migration path with investment protec- tion. There are four key functions of this new enhanced architecture: media gateway, IP to TDM and TDM to IP conversion, legacy support and media server for HiPath ComScendo and applications. There are two marketing packages for the HiPath 4000 V3.0: media gateway for Greenfield installa- tions with HiPath 8000 and the other is an integrated media gateway and media server.

State-of-Art real-time IP system with Legacy Support Siemens strategy is IP. Even though we provide IP systems, there is still support for connecting analog devices and trunks. The HiPath 4000 V3.0 real-time IP system is designed to leverage current investments. Most enter- prise’s gradually move from TDM to IP convergence in planned steps. These planned steps, deliver practical convergence limiting risk while leveraging investments as long as possible. What is unique with the HiPath 4000 V3.0 is its ability to support TDM, IP of mixed environments. Customers can move to full IP networks right away if they choose.

Even if the enterprise wants all IP, it’s not all IP; there is still a large portion of the topology that is dedicated to TDM. Another 20% of the total solution is TDM topology is dedicated for network interfaces including ISDN, TDM, ATM, E1/T1, /S2 TDM to IP interfaces, campus fiber (V1.0, but not supported in V2.0 for new sales -customer migrate to IP networks) and wireless. Up to 20% of the total solution are TDM legacy interfaces including fax, modems, night bells, analog devices, digital telephones, analog telephones and appli- cations.

Our worldwide experience has shown us that in migration scenarios, in up to 40% of the total solution, the enterprise keeps the digital telephones or in- stalls digital telephones. That leaves us with the remaining 20% of the total solution using IP client devices.

The HiPath 4000 V3.0 real-time IP system provides choices, TDM, IP or a mix, an
The HiPath 4000 V3.0 real-time IP system provides choices, TDM, IP or a mix, an

The HiPath 4000 V3.0 real-time IP system provides choices, TDM, IP or a mix, an evolution path from TDM to IP converged network and value leverag- ing current investments.

Real-time communication The HiPath 4000 V3.0 is designed for real-time communication, interfacing with real-time communication servers providing instant messaging, presence management and other workflow capabilities that drive business value. Real- time communication pushes business processes enabling the user to make decisions quicker and improving workflow and business efficiencies . A recent survey of nearly 1000 chief executives showed 3 out of 4 thought their com- pany suffers from information overload (source: Executive Systems Re- search Center). Real-time communications removes barriers to inform ation access and maximizes effectiveness of iWorkers.

SIP Trunking allows to use com petitive SIP carrier offerings

In hosted / managed environments the ROI depends on HiPath

8000. Full implementation of existing HiPath building blocks allows latest technology for lowest possible costs. Enhance customer target group for IPDA solutions. The IPDA has

a high ROI based on: Single system, administration and application. Inexpensive offering for very small to medium branch scenarios .

Media Servers

The application-enabling processing platforms is based on industry standard RMX a real-time communications operating system. The HiPath 4000 V3.0 Media Servers provide high-performance centralized call processing that may be distributed across a multi-protocol network. They are effective in PBX, IP-based systems and softswitch systems, giving them the flexibility to support highly diversified and multi-site network architectures.

The HiPath 4000 V3.0 uses cPCI (compact industry standard server) archi- tecture for 19-inch rack mount or stackable configurations for one scalable hardware. There are options for duplex operation including a redundant power supply for central control. There are two hardware options, free-stand option providing central control integration in an (Access Point) AP 3300 de- sign and a 19-inch cPCI server rack for the HiPath 4000 V3.0 and application servers. Customers that have the 19-inch TDM connected a ccess points (AP 3500 / AP 3505) will be able to connect to the new HiPath 4000 V3.0.

cPCI Architecture HiPath 4000 V3.0 is based on a fully scalable 19-inch compact PCI (cPCI) architecture for central-control components. This architecture allows full inte- gration of industrial-standard cPCI server modules to run applications within the system. This reduces operating and maintenance cost. In addition, the

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new cPCI control provides improvements as a duplex option for all configura- tions, full scalability

new cPCI control provides improvements as a duplex option for all configura- tions, full scalability for 0 to 15 access-points (TDM) and 0 to 83 access points in IP distributed architecture (IPDA), free choice for 19-inch rack instal- lation or traditional shelves with investment protection for future system e x- pansions

The cPCI architecture enables enhanced serviceability (hot-pluggable) for further investment protection. Integration of standard application servers into the communication system will allow elimination of server farms separate from the communication platform. This reduces operating costs.

Full Scalability and Reduced Complexity The HiPath 4000 V3.0 is a single platform. The HiPath 4000 V3.0 contains complete modularity using cPCI standard servers at the host and remote locations as well as cPCI for applications. When using large enterprise con- figurations, the large enterprise mixed-mode gatekeeper is used for IP- Interworking and IP-trunking connection of hundreds of gateways and serv- ing thousands of IP users. Another improvement is increased IP gateway platform bandwidth (2Mbps to 8Mbps) for IP convergence and new business applications. HiPath 4000 V3.0 uses cPCI industry standard server hardware and a new method is used for E-software licensing. E-software licensing e n- ables licenses to be generated over a web connection and opens up admini- stration of the HiPath 4000 V3.0 real-time IP systems.

Modularity HiPath 4000 V3.0 uses industry standard hardware (cPCI) architecture and a “feature dongle concept” applying a SIM card technology. This allows elec- tronic licensing that would include flexible unlimited 30-day trial period for software licenses allowing faster service implementation.

HiPath 4000 V3.0 license indemnification is needed because the hardware and software are decoupled. In order to calculate the number of licenses for users and the hardware required, as well as the type of codecs used for bandwidth compression, traffic models need to be created for proper IP net- work operation. Traffic models need to calculate IPDA and IP trunking gate- ways, calculate the number of possible connections that should be measured for IP client subscribers. Using traffic models ensures the accurate IP net- work end-to-end configuration.

Survivable Media Gateway (SMG):

The HiPath 4000 V3.0 is a media gateway and in the future a survivable me- dia gateway (SMG) for the HiPath 8000. Additionally, it is a survivable media gateway (SMG) in a distributed topology to provide survivable edge options. Below is the SMG strategy and definition.

HiPath 4000 V3.0 positioning with solution packages:

1. Media Gateway for the HiPath 8000 2. Integrated Media Gateway and Server

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Media Gateway for the HiPath 8000

Media Gateway for the HiPath 8000 Issue:March 2005 HiPath Real-Time IP Systems 32
Media Gateway for the HiPath 8000 Issue:March 2005 HiPath Real-Time IP Systems 32
Integrated Media Gateway and Server Changes to software licensing includes a compression option for the

Integrated Media Gateway and Server

Integrated Media Gateway and Server Changes to software licensing includes a compression option for the HiPath

Changes to software licensing includes a compression option for the HiPath Gateway HG 3530 V2.0 clients that allows calculation for license indemnifica- tion and user license requirement of 2, 8, 24 user packages to individual licenses per port/user.

As the core software feature set for the HiPath 4000 V3.0 Real-time IP sys- tems, HiPath ComScendo feature set lets you introduce IP telephony where

it makes sense for your business, serving as the glue that unites both new IP telephones and existing Siemens solutions. HiPath 4000 V3.0 media servers and media gateways distribute HiPath ComScendo feature set, 700-plus telephony features across your IP and TDM network to support medium, large, very large businesses, or even multi-site contact centers. The HiPath

4000 V3.0 scales from under 200 users to as many as 12,000 on a single

system - and thousands of users on a single network.

Media servers and gateways

Survivable Media Gateways These modular hardware elements deliver application-enabling data, voice, fax and messaging capabilities to your network. They support both payload and signaling traffic routed between packet-switched and circuit-switched networks. The HG 3570, HG 3575, HG 3530 AP 3300 IP and AP 3700 IP are offered in two sizes, a 30 channel and a 120 channel version. There is a new SLMA gateway with CLIP (caller ID) for analog phones. A digital PRI (US) gateway is offered for the U.S. markets.

High performance IP gateway architecture The HG 3530, HG 3550s, HG 3570, HG 3575 IP gateways have a choice between 30 channels or 120 channels depending on the network needs. When the 120-channel option is chosen, HFA Client overbooking is enabled supporting 240 clients with 120 channels.

An improvement of newer technology enables faster DSPs for IP gateways and AP gateways within the HG 3530, HG 3550s, HG 3570 and HG 3575 gateways.

The HiPath 4000 V3.0 real-time IP system architecture controls IP Payload switching in the network between HiPath 3000, HiPath 4000 and HiPath

5000 platforms. This is called an “any to any” connection, connecting any IP

device to any other IP device. The HiPath 4000 V3.0 real-time IP system IP interworking with the HiPath 3000, HiPath 5000 and HiPath 8000 using Cor- Net IP. Today the HiPath 4000 V3.0 has G.711 uncompressed standards. Payload compression provides cost reduction, effective use of available bandwidth and the capability to connect full features to IP Clients via the

WAN and VPN Connections (Satellite offices) In addition to real-time IP systems, there is IP

WAN and VPN Connections (Satellite offices)

In addition to real-time IP systems, there is IP interworking with applications. QoS enhancements are built into the IP gateway architecture that will oper- ate in conjunction with HiPath QoS 2000 policy management. Smaller remote sites may have only IP telephones connected through the network. There are options when enabling the IP network and each option has different survi v- ability capabilities depending upon host failure, IP network failure, etc.

Direct Media Connections (DMC):

Today with HiPath 4000 V3.0, every call via the HG 3530 will be converted from IP to TDM coupled in the TDM Switching unit – and converted back to IP for an intersystem call. The HiPath 4000 V3.0 direct media connection provides native IP switching within the HG 3530 gateways without conversion to TDM for all two-party connections between IP Clients, even when the gateways are using different compression Codecs. The HiPath 4000 V3.0 direct media connection provides significant QoS improvement (less echo & delay), improved gateway performance, dynamic use of gateway resources and multi codec switching allows usage of multiple different codecs within one network.

High Performance Gateways for the HG 3500 HiPath 4000 V3.0 has a new generation of more powerful and flexible high- performance –IP gateways. These include the HG 3530 V2.0 – feature ac- cess (HFA) for IP Clients, HG 3550 V2.0 – IP Trunking and HG 3570/75 V2.0 – IP distributed architecture. These new gateways provide significant im- provements of the 4000 V2.0 effectiveness, speed, bandwidth conservation and usability in IP environments.

The HiPath 4000 V3.0 High performance gateway improvements include

voice compression, payload switching / direct Media connections for HG

3530 Clients, reduction of IP-delays, up to 120 simultaneous connections per

gateway with flexible assignment for subscribers per gateway (240 users per 120 channels per gateway) and support of 1st party CTI for IP Clients.

The new high performance gateways operate especially well for large IP network configurations, branch offices and configurations with satellite offices that will improve voice quality, bandwidth usage and scalability. The new high performance gateways provide improved customer workflow and better sup- port for a smooth IP migration.

HG 3530 gateway within IPDA remote location

Workstation protocol is based on CorNet-IP and is available across HiPath

4000 and 3000 platforms. This provides the ability to use decentralized CTI

Applications, high flexibility for the desktop, support of the enterprise work- flow tools within IP the environment (LAN, WAN, VPN) and easy to integrate and convert to convergence and an IP solution.

HiPath 4000 V3.0 has the capability of placing the HG 3530 IP telephone gateways within the IPDA remote locations as well as the host location. This provides up to 12,000 IP or TDM clients per node. This produces a reduction of IP traffic via WAN, cost reductions, less administration, keeps local traffic local and provides a solution without TDM Components at the central real- time IP system location.

HiPath 4000 V3.0 has WAN bandwidth monitoring and calculation. This en- sures current bandwidth of access points will be monitored and execution to reject calls if the bandwidth is not sufficient. This provides enhanced flexibil- ity, customer satisfaction and less administration.

HiPath 4000 V3.0 handles Modem and DTMF tones using the HG 3570 gate- way

The 4000 V3.0 HG 3530 gateway has a configurable capability for an HG

3530 gateway failure; another HG 3530 gateway will take over operations of

the failed gateway. This provides customer satisfaction and survivability for IP telephone in case of gateway failure.

The 4000 V3.0 large enterprise gatekeeper is now internal and can supervise up to 500

The 4000 V3.0 large enterprise gatekeeper is now internal and can supervise up to 500 HG 3550 gateways.

Distributed locations:

The HiPath 4000 V3.0 real-time IP systems are distributed and their physical location on the network is not relevant. Thus, a HiPath 4000 V3.0 real-time IP system might control a contact center and be located in North America, but this facility would also be available to agents in Europe and Asia. In practice, however, the network manager would not want traffic to travel backwards and forwards across continents because the application would operate at more than one site. This simple example illustrates the intrinsic flexibility of CoIP (communication over IP). Each communication device automatically identifies itself to the network when it attempts to establish a connection. The physical location is irrelevant. The relevant IP platform confirms the identity of the user and employs an Internet protocol (DHCP) to enable access to authorized services and applications.

Security The HiPath 4000 V3.0 supports the Signature Module with the OptiPoint 400/500/600. Authentication is performed in a Smart Card Access Applica- tion SCAA via ACL-C (CSTA). This provides customer satisfaction, an addi- tional security feature for users and single site logon, free seating etc.

Holistic security, true end to end real-time communication convergence ap- proach provides a business balance of effective security while meeting ongo- ing business challenges, enterpris e-wide end to end security infrastructure that aligns business operations with effective risk management, enables business through increased user access regardless of location and type of end-user (e.g., customer, supplier, employee), adds consistent authentica- tion, authorization, scalability, performance, and efficient administration Inter- faces between distributed and legacy systems, that builds, maintains and leverages business relationships using network technology.

New Advanced Survivable Edge Solutions and Options - Survivability insurance

cPCI 19” Rack Mounted Local/Remote Media Gateways

Scalable Intelligent Survivability for Host or Hub Failure

PSTN Re-routing for IP Network Failure

Survivability and Reliability The HiPath 4000 V3.0 has several survivability and reliability options for dis- aster recovery, hardware failure and IP network failure.

There is HG 3530 IP gateway hot fail-over redundancy if another HG 3530 IP gateway fails.

There is an AP 3700 (cPCI) survivable intelligent access point located within the IPDA that provides intelligent, survivability if the host or IP network seg- ment fails. There are two options for the AP 3700, a 19 inch host shelf with 13 slots and a 19-inch IPDA with nine slots. These options provides 19 inch mountable for full integration into the IP world and a 19-inch option for TDM based access points.

Alternate large gatekeeper registration provides registration to other gate- keepers in case of a failure. HiPath 4000 V3.0 host disaster recovery pro- vides a duplica te secondary host HiPath 4000 V3.0 in case of a failure at the primary host HiPath 4000 V3.0.

Call forwarding on error requires that each subscriber define an emergency destination. Call forwarding on error will be activated whenever undependa- bility in the IP network is detected or reaching an unavailable device. Emer- gency destinations are enabled as an example: alternative routes to this e x- tension number via CO i.e. 0004989720-4711 instead of 0004989722-4711.

Improved CorNet IP Interworking

Media switching between HiPath 3000, HiPath 4000, 5000 and Hi- Path 8000

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IP interworking anywhere Fully open for third party developers with HiPath (CAP) Common Application Platform

IP interworking anywhere

Fully open for third party developers with HiPath (CAP) Common Application Platform

Interoperability:

Platform Interworking The real-time IP system portfolio covers any possible customer scenarios; it provides a flexible communications environment and the real-time IP sys- tems provide a user transparency between them. Common components, applications and management suites will ensure less initial investment costs for our customers in multi-platform scenarios. (i.e. HiPath 4000 and HiPath 3000 in the same network).

IP Networking with other Vendors At this point networking with other systems is accomplished either through TDM connections or gateways; Q.Sig is still the common protocol. Most vendors support standards like H. 323 H.450 and SIP but a clear IP Network- ing/Signaling Standard is not available. Customers will probably have Mixed Scenarios in the future as they have today. Th erefore, a clear a nd compre- hensive open interface architecture is critical to remain flexible.

On the circuit switched side, industry standard signaling protocols such as Q.Sig are employed for interoperation with the PBXs of other vendors. Net- works of Hicom PBXs used CorNet, which is a superset protocol. IP is used on the packet switched side for interoperation with the platforms of other vendors; CorNet IP, a similar superset protocol is employed for networks of real-time IP systems. Organizations can configure any mix of Siemens cir- cuit-switched PBXs, converged HiPath 3000 and HiPath 4000 real-time IP systems, HiPath 5000 RSM’s and HiPath 8000 SIP based real-time IP sys- tems.

State-of-Art IP Softswitch with Legacy Support HiPath 4000 V3.0 is a real-time IP system using industry standard cPCI (compact server) and industry standard RMX real-time operating system. The HiPath 4000 V3.0 accommodates IP switching even for users connected to different HiPath platforms. The communication platform is the feature server and TDM gateway.

IP Payload Switching (Any to Any)

Integrated Gateway/Gatekeeper

IP to TDM Protocol Converter

Continues to Support Analog, Legacy Digital

Clients & Devices HiPath 4000 V3.0 offers a wide choice of flexible, intelligent, easy to use communication devices to meet your company's unique needs. From analog, digital, and new optiPoint 410 and optiPoint 420 IP clients to optiPoint 600 IP/TDM large display clients, optiClient IP softphones, and mobility client solutions, we cover the spectrum. The HiPath CorporateConnect links users desktop device to their cell phone providing one number service anytime, anywhere access.

Enhances optiPoint 400/600 Line

Also compatible with Optiset E, optiPoint 400, 500, 600

and optiClient Families Mobile IP Client Moves

Client enhancements The HiPath 4000 V3.0 provides enhancements to the following clients: new optiPoint 410 IP telephones, optiPoint 410, optiPoint 420 and optiPoint 600, decentralized CTI applications. The optiPoint 410 IP telephones are very price competitive. Deployment Service (DLS) delivers device and QoS re- lated parameters to HiPath clients to update and upgrade with new software.

Improving workflow This is accomplished by Mobile HFA, enhanced network-wide mobility on IP

clients, smart card application support and support of optiPoint 410 IP- phones with new features

clients, smart card application support and support of optiPoint 410 IP- phones with new features and accessibility.

Desktop Productivity This provides increased end user productivity due improved personal work- flow flexibility.

HiPath 4000 V3.0 has a stand alone “a/b adapter” appliance to provide con- nectivity to analog devices like FAX (this adapter is available w/ SIP, H.323 and CorNet-IP signaling stack and is also interoperable w/ HiPath 3000). HiPath 4000 V3.0 has the capability to logon / logoff (mobile HFA) from any IP telephone connected to an HP 3 530 IP gateway. Mobile HFA works for single site and in a network.

HiPath 4000 V3.0 new optiPoint 410 and optiPoint 420 IP Phone; Entry (8 keys); Basic (12 keys); Standard (self labeling); Advance (19 keys, local di- rectory); Key module (19 keys, self labeling); display module (touch screen, Java applications), support of 4 line display; intelligent pointer handling, im- proved handling of caller list, emergency call and location ID number and the SLK (Self Labeling Key) module for the optiPoint 420. The optiPoint 420 uses “SLK technology” and is a perfect solution for customers making use of Desk Sharing / Flexible Office or those users who often reprogram their function keys and executives.

This provides new feature enhancements, less administration and state of the art design and concept. IP Telephony software is available for desktop or notebook PCs, which explains the term softphone. This means that users of notebooks can take their extension with them and can make and receive calls from any location on the corporate network. The functionality is equiva- lent to having all the telephony features of a regular IP phone on a computer. Similar functionality can be enabled on Pocket PC PDAs. An IP softphone also simplifies the provisioning of multimedia contact center agents capable of handling voice calls, emails and interactive Web calls.

Upgrade of the HiPath 4000 V2.0 Systems to HiPath 4000 V3.0 will be a software upgrade only. The hardware requirements for the central control are the same as in the 4000 V3.0. Not supported hardware needs to be replaced. If the customer wants to take advantage of the cPCI ability to integrate appli- cation servers, they will be able to order a cPCI Shelf in addition to their e x- isting hardware and host application servers within this shelf. Customers, willing to exchange their central control will need to order a cabinet conver- sion.

IP Distributed Architecture and HG 3530

IP Distributed Architecture is available on all hardware platforms, which sup- port the HiPath 4000 V3.0 software release except the HiPath 4300 (con- verted Hicom 330 E / H, 80 CMX) platforms.

To take advantage of the new IPDA / and HFA Features of HiPath 4000 V3.0, the existing Gateway Cards HG3530/HG3550/HG3570/HG3575 have to be replaced by HG3530/50/70/75 V2.0.

HDMS Upgrades to 4000 Manager

Existing HDMS systems and HiPath 4000 Manager systems need to be up- graded to the corresponding HiPath 4000 Manager version. Depending on the current version different upgrade options / packages for hardware and software will be available.

Advantages As a market leader in voice communications, HiPath has clear advantages that differentiate it from competitors. The HiPath 4000 V3.0 used for medium and large enterprises offer the following key differentiators:

SIP Trunking allows to use competitive SIP carrier offerings

Enhance customer target group for IPDA solutions. IPDA has a high ROI based on: Single system, administration and application

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• Inexpensive offering for very small to medium branch scenarios 12. HiPath 8000 V2.0 real-time

Inexpensive offering for very small to medium branch scenarios

12. HiPath 8000 V2.0 real-time IP system

The HiPath 8000 V2.0 very large enterprise strategy is to develop a SIP- based hosted / managed real-time communication overlay IP network that can be deployed and managed from a customer’s data center. The target customers are very large enterprises that are distributed and need high reli- ability, survivability and advanced routing capabilities. In the future HiPath 8000 will scale to smaller markets with native integration to the HiPath 8000 systems.

The HiPath 8000 V2.0 solution will support advanced multi-media and multi- modal services, advanced applications as presence, instant messaging and others and tightly integrate mobile workers into one seamless enterprise network.

Siemens HiPath 8000 V2.0 offers hosted capabilities to very large enterprise customers and an option of real-time IP systems (HiPath 4000 V3.0) as me- dia gateways for HiPath 8000 V2.0 systems. You have the best of both worlds; hosted / managed IP option by itself providing SIP based client sup- port or an option to add media gateways to the distributed topology. The me- dia gateways provide reliability, survivability for continued operation to re- mote locations providing their own HiPath ComScendo feature set if there is a facilities failure.

The combined HiPath 8000 V2.0 and media gateway approach improves the users experience, reduce operational expenses, and provides access to the most advanced business workflow features available. The HiPath 8000 V2.0 hosted / managed solution and the option of media gateways provide a clear option for our very large enterprise customers.

HiPath 8000 V2.0 seamlessly supports the communications environment across the enterprise, office, home office, and mobile locations.

There are two options for deploym ent of the HiPath 8000 V2.0

1. The very large enterprise option provides centralized communication ser- vices in data center(s). The enterprise controls and manages the data cen- ter(s), including all communication services. Very large enterprises may in- clude global Fortune 1000, Government, Military, Universities and others.

2. The Managed Service Providers option also centralizes communication services in data center(s), but the enterprise outsource ’s communication ser- vices to a service provider. The service provider operates dedicated servers for enterprise. Managed service providers may include IBM Global Services, AT&T Solutions, EDS and many others.

The HiPath 8000 V2.0 is located in a very large enterprise data center(s) serves small, medium and larger enterprise locations that are distributed from the data center. The distributed locations have several options, includ- ing direct distribution from the data center over the SIP overlay IP network directly to IP clients or to media gateways (MG) that ensure operation to dis- tributed locations, if the services of the HiPath 8000 V2.0 is lost, it is most likely due to facilities failure. The HiPath 4000 V3.0 real-time IP system can be a stand-alone or networked solution on its own accord or is a media gateway for the HiPath 8000. The HiPath 4000 V3.0 as a media gateway, provides additional value added features, survivability and reliability for the HiPath 8000 V2.0. Very large and mega enterprise customers can purchase the HiPath 4000 V3.0 with confidence that their investment is protected if and when they migrate to HiPath 8000 V2.0.

The media gateway (MG) strategy is a key architectural consideration and core part of the
The media gateway (MG) strategy is a key architectural consideration and core part of the

The media gateway (MG) strategy is a key architectural consideration and core part of the Siemens mix and match component strategy. The HiPath

8000 V2.0 real-time IP system architecture, similar to NGN (next generation

network) carrier architectures, can be broken down into four key compo- nents: devices, media gateways, real-time IP system and applications. This approach is ideal for HiPath 8000 V2.0 applications.

Designed within the HiPath 4000 V3.0, as a media gateway for the HiPath

8000 V2.0, is an integrated SIP proxy functionality that is fully redundant.

At the heart of the HiPath 8000 V2.0, are fully redundant SIP proxy and reg- istrar services (real-time media trans action controllers) that operate on indus- try standard IBM servers, Linux operating software, and over a QoS man- aged network. This application can reside and be managed from a data cen- ter like any other traditional data application.

HiPath 8000 V2.0 provides the following key features: General overview

Architectural Elements Edge system* Enhanced CSTA Manager Enhanced QSIG via SIP Software Licensing * Web Services Step 1

Features Highlights Enterprise feature set step 2 Enhanced E911 Authorization codes Account codes Loud Speaker Paging Hotline/Warmline Night Service Station controlled large conference

Applications Interworking ProCenter * Attendant console functionality* Genesys Call center * Aspect Call Center * Low-end Attendant Answer Position * IPUnity Video Conferencing * Xpressions * OpenScape step 2

General Interworking HiPath 3000/4000 as SMG using HiPath 8000 for SIP survivability QCU (QoS monitoring)

General Interworking

HiPath 3000/4000 as SMG using HiPath 8000 for SIP survivability QCU (QoS monitoring) *

The HiPath 8000 V2.0 HiPath ComScendo software is scalable from a few thousand up to several ten thousands of users. It runs on highly reliable fault- tolerant industry-standard IBM servers. Specific hardware errors will be automatically managed by the HiPath 8000 V2.0 and will not lead to any ser- vice degradation. This survivability strategy takes advantage of the HiPath 8000’s public carrier roots to ensure that hosted solutions will deliver a new reliability that exceeds that delivered by enterprise CPE solutions.

The demand for continuously functioning IT and telecommunication infra- structure is constantly rising: Increasing mobility, global business operation throughout all time zones, real-time messaging and zero downtime tolerance in real-time IP systems are the major driving trends. In all global business operations, continuous service without interruption is a clear business advan- tage and customer value.

Siemens uses RTP (resilient telco platform) solutions that provide customer value through continuous service. RTP is a Siemens internally developed software solution that addresses users who need to achieve a true, perm a- nent availability of their real-time IP systems and applications. RTP requires no modifications to the operating system or database. Instead, RTP works on top of a normal, off-the-shelf SuSE Linux system in a standard cluster envi- ronment, offering an additional level of functionality. Siemens has hundreds of RTP installations around the world delivering carrier-class availability of 99.999% with resilience towards software and hardware failures. RTP adds the necessary functionality to this basis that enables fault-tolerant application software to provide continuous service even in case of software or hardware failures.

HiPath 8000 V2.0 real-time IP system, based on carrier grade IBM, Linux and RTP, provide user benefits from a low cost of ownership and a low inte- gration overhead through the consistent use of standard components. Com- pared to traditional proprietary solutions, the user may utilize the latest state- of-the art processor and computing platform technology standard compo- nents.

While the HiPath 8000 V2.0 will support multiple protocols due to its carrier heritage, the SIP protocol will be the fundamental architectural approach due to its ability to support both telephony and other real-time services that will be common place in the new next generation network (NGN) world such as video, multi-media, multi-modal, collaboration services, presence, etc. HiPath 8000 V2.0 will make no differentiation between media or mode delivering on the promise of a truly multi-media, multi-modal, always on communications application. HiPath 8000 V2.0 connects to branch offices and mobile workers via a WAN network that provides the necessary bandwidth, security and QoS.

In remote locations, different types of data and communication devices are connected via a LAN. Siemens provides many optiPoint SIP phones, optiCli- ent soft clients and media gateways (MG) that provide the interfaces to the PSTN, LANs, WANs, legacy devices and IP clients.

Within the HiPath 8000 V2.0 data center configurations, local network gate- ways, local legacy support (for analog applications such as faxes, modems, alarms, hall phones, etc.) and in migration scenarios digital telephones are still required. Siemens research indicates that in most organizations network gateways and legacy support will account for 40% to 50% of interface re- quirements. In the case of most customers, the support of legacy digital tele- phones can significantly reduce migration expenses.

This concept allows a step-by-step and affordable migration to data center Hosted telephony solutions by leveraging as much of the existing inves t- ments as possible and by eliminating the need to make major capital inves t- ments to support PSTN and legacy devices. Finally, this approach provides

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back-up in the event of a network facility failure. HiPath 8000 V2.0 lowers capital, operational

back-up in the event of a network facility failure. HiPath 8000 V2.0 lowers capital, operational and management expenses.

V2.0 lowers capital, operational and management expenses. The HiPath 8000 V2.0 topology depicting centralized

The HiPath 8000 V2.0 topology depicting centralized applications, SIP over- lay network, SIP IP telephones, mobility is shown below.

lay network, SIP IP telephones, mobility is shown below. The HiPath 8000 V2.0 topology depicting centralized

The HiPath 8000 V2.0 topology depicting centralized applications, standard hardware, SIP overlay network, SMG’s, legacy PBX’s, legacy telephones, SIP IP clients, mobility and connection to next generation networks is shown below.

HiPath 8000 V2.0 TCO model

A TCO study was commissioned by Siemens to identify the cost involved

between a LAN based IP system and the HiPath 8000 softswitch architec-

ture. Three system configurations were involved. A small site with 15k users,

a medium site with 50k users and a large site with 100k users.

Assumptions

We exclude client device costs but include cost of software user li-

censes We did not include an IP network engagement because both models

would need a network engagement 25% of employees work in HQ location

75% of employees work in remote locations

90% of employees use unified messaging (option)

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10% of employees use conferencing 20% total trunking (host and edge) edge has local trunking

10% of employees use conferencing 20% total trunking (host and edge) edge has local trunking

20% total trunking (host and edge) edge has local trunking Methodology We compute the platform CapEx

Methodology

trunking (host and edge) edge has local trunking Methodology We compute the platform CapEx and OpEx

We compute the platform CapEx and OpEx for each of the 3 enter- prise managed voice service deployment scenarios 5 Year TCO includes hardware, software, installation, warranty and maintenance Estimate for 4-year maintenance, following 1 year warranty (esti- mated), with NPV calculations assuming a 3% interest rate

for 4-year maintenance, following 1 year warranty (esti- mated), with NPV calculations assuming a 3% interest
for 4-year maintenance, following 1 year warranty (esti- mated), with NPV calculations assuming a 3% interest
mated), with NPV calculations assuming a 3% interest rate Below is the result of the TCO

Below is the result of the TCO analysis. This TCO analysis was audited by InfoTech April 2004. The LAN based IP system utilizes may servers, whereas the HiPath 8000 utilizes very few servers. The HiPath 8000 shows a lower 5 year TCO per user than the LAN based IP systems.

a lower 5 year TCO per user than the LAN based IP systems. Comparing overall cost

Comparing overall cost models, the HiPath 8000 proves to be the most eco- nomical choice. The most expensive strategy for large enterprises Is “do nothing”. The HiPath 8000 hosted / managed deployment solution Is the best option due to the TCO being the most economical, daily operations and man- agement Is streamlined and end user productivity and business process are maximized. The HiPath 8000 Hosted / managed deployment solution offers the most flexible migration path by deploy one user a t a time, linear and pre- dictable per user model and performance pricing.

This TCO comparison model considers many options beyond the TCO above of the HiPath 8000

This TCO comparison model considers many options beyond the TCO above

of the HiPath 8000 versus a LAN based IP system only. The TCO compari- son compares VoIP deployment Models to the HiPath 8000

o

Traditional PBX: Maintain Current Investment

o

Upgrade PBX To 1gIP: Converged Architecture To Support IP Net- working

o

IP PBX: New, 100% IP In The Network On Desktop

o

Managed IP PBX: New, 100% IP, CPE Managed By Service Pro- vider

o

IP Centrex: IP Voice Provided By LEC

o

HiPath 4000: New HiPath 4000 Solution

o

HiPath 8000 Managed: CPE Managed By Service Provider

o

End Of Life PBX: Replace 10% Of Traditional PBX Systems Per Year

Scenario used for the TCO:

o

Very Large Enterprise - 25,000 Users Dispersed Across The US

o

4% Line Growth Over 5-year Period

o

One Major Technology Update To Latest Release During 5 -year Pe- riod

o

Modeling Allows:

ß

3 “Network Readiness” Scenarios

Worst, Best & Moderate

Moderate Used In Results Shown Today

ß

Selection Of Maintenance Coverage/Plans

8-5, Basic Coverage Plan Used

o

Applications Included:

ß ACD - 5% Of User Population

ß Messaging – 90% Voice Only; 10% UM

ß Conferencing – 2500 Simultaneous Conversations

Only; 10% UM ß Conferencing – 2500 Simultaneous Conversations Issue:March 2005 HiPath Real-Time IP Systems 43
The monthly cost per user outperforms other options by as much as 21%. The capital

The monthly cost per user outperforms other options by as much as 21%.

cost per user outperforms other options by as much as 21%. The capital expense is 38%

The capital expense is 38% less than other options. The traditional PBX and upgrade PBX represented in the lower left in blue, are upgrade costs only.

in the lower left in blue, are upgrade costs only. The operating expense for staff, moves-adds

The operating expense for staff, moves-adds -changes and maintenance for the HiPath 8000 is 50% Less than “do nothing” & 1gIP represented by the arrow on the top left. The HiPath 8000 is 20% less than IP PBX represented by the arrow in the middle - lower.

The HiPath 8000 provides an 86% lower cost in facility expense than other options. 13.
The HiPath 8000 provides an 86% lower cost in facility expense than other options. 13.

The HiPath 8000 provides an 86% lower cost in facility expense than other options.

an 86% lower cost in facility expense than other options. 13. Migration Plan HiPath real-time IP

13. Migration Plan

HiPath real-time IP system investments become part of the 2gIP system as survivable media gateways and interworking with HiPath 8000 managed sys- tems.

This is the overall HiPath real-time IP system migration plan. Enterprise migrating to the HiPath

This is the overall HiPath real-time IP system migration plan.

is the overall HiPath real-time IP system migration plan. Enterprise migrating to the HiPath 8000 can

Enterprise migrating to the HiPath 8000 can leverage their existing infrastruc- ture investments. Smooth legacy transitions include two interoperability op- tions with increasing transparency: using Q.Sig for competitive or Siemens PBX and CorNet IP for HiPath VoIP solutions . Siemens provides investment protection via CorNet IP or SMG conversion. optiPoints/clients and most ap- plications will fully migrate.

and most ap- plications will fully migrate. 14. Clients & Devices Overview: optiPoint – optiClient

14. Clients & Devices

Overview:

optiPoint – optiClient Portfolio Positioning

Thanks to new, innovative technology for the automatic transfer of key pre- sets, they are ideally suited to desk-sharing environments. It means that, as soon as the user logs on, a user always has their own presets at their finger-

tips. Companies where many users frequently change workstations, or often modify key presets can realize

tips. Companies where many users frequently change workstations, or often modify key presets can realize significant cost savings. optiPoint 420 is al- ways the convenient solution - even for especially demanding users.

convenient solution - even for especially demanding users. Clients & Devices Positioning SIP Portfolio Flexibility

Clients & Devices Positioning SIP Portfolio

users. Clients & Devices Positioning SIP Portfolio Flexibility Modularity through Module and Adapters across

Flexibility Modularity through Module and Adapters across all Systems Common User Interface and full feature access across all systems Optimizing of Investments due to a large Product Portfolio Self labeling keys

Life Cycle Cost Saving Mobile user / Desk sharing – reducing the number of phones Feature upgrade via software download Easy Moving (plug and call) Remote Administration Reuse of adapters and modules

Highlights New features (Voice Dialing, High Level Voice Quality, Touch Screen Modules) Price competitive Portability across systems Flexible Migration Path

Issue:March 2005

HiPath Real-Time IP Systems

47

Investment Protection due to software download Decreasing Lifecycle costs The modularity and flexible expansion options

Investment Protection due to software download Decreasing Lifecycle costs

The modularity and flexible expansion options also make for highly attractive pricing on optiPoint 420 phones. You pay only for what you really need, and benefit from particularly low operating costs. Plug and call functionality short- ens installation time, as well as reducing repair and maintenance costs. Fea- ture updates are carried out simply via software downloads. And, due to the standard interfaces and APIs, they are also easy to integrate into existing communications systems. Thanks to the latest in IP technology, all phones in the optiPoint 420 range support the full spectrum of HiPath systems.

optiPoint slk module.* The optional slk m odule - which matches the design of the system phone - also offers the new, innovative technology enabling automatic transfer of key presets. A shift key provides for 12 additional function keys on four separate levels. Up to two optiPoint slk modules can be fitted to optiPoint 420 standard and advance models.

can be fitted to optiPoint 420 standard and advance models. No more time is wasted writing,

No more time is wasted writing, cutting out and inserting labels as a result of just one key change. Together with HiPath-real time IP systems, the phones in the optiPoint 420 range assign keys automatically, along with associated features. Special features of the optiPoint 420 range include the especially high voice quality thanks to G.722 broadband codec technology.

The optiPoint WL2 professional and professional s is a wireless phone for the office environment
The optiPoint WL2 professional and professional s is a wireless phone for the office environment

The optiPoint WL2 professional and professional s is a wireless phone for the office environment (on-campus) as well as l ow priority for off-campus usage (e.g. public hot spots). The optiPoint WL2 professional and profes- sional s provides mobility in VoIP installations , investment Protection by sup- port of CorNet and SIP feature set and Interoperability with all standard com- pliant WLAN infrastructure products.

with all standard com- pliant WLAN infrastructure products. Deployment Service (DLS) Deployment Service (DLS) is a

Deployment Service (DLS) Deployment Service (DLS) is a standalone HiPath management application that supports optiClient, optiPocket and optiPoint clients . DLS delivers device and QoS related parameters to HiPath clients. This update includes new software via the integrated HiPath License Management (HLM) for optiPoint phones only. DLS supports inventory management of clients . Configuration management configures QoS parameters (profiles and template mechanism) and s upports bulk changes for a set of selected clients. Software downloads are for remote and scheduledselected clients.

DLS within an enterprise network 15. HiPath MetaManagement HiPath MetaManagement Suite The HiPath MetaManagement Suite

DLS within an enterprise network

DLS within an enterprise network 15. HiPath MetaManagement HiPath MetaManagement Suite The HiPath MetaManagement Suite

15. HiPath MetaManagement

HiPath MetaManagement Suite

The HiPath MetaManagement Suite provides a comprehensive set of tools that make it easier for you to manage your complex network infrastructure— including both voice and data communications —through a common Web- based user interface. With HiPath MetaManagement Suite, you can improve network uptime, increase staff productivity and reduce your operating costs. HiPath MetaManagement can also be integrated into umbrella management systems i.e. IBM Tivoli NetView and HP OpenView.

The modular concept ensures the correct combination of applications and features for each network configuration and thereby protects communication infrastructure investments on a long-term basis.

HiPath MetaManagement supports the administration of a convergence landscape and enables a uniform and universal management of the entire solution suite, regardless of the combination of products and applications that comprise an enterprise solution.

Each component of HiPath MetaManagement has its own management and administration interface, defined as an element manager. Each element manager is complemented by and integrated with the HiPath MetaManage- ment Application to provide the system administrator with the ability to man- age a network of various network components, communication platforms and applications from a single universal interface, to support the administration and serviceability of the entire enterprise solution.

Management Architecture At the top, are the back office management applications are applications usually behind

Management Architecture

Management Architecture At the top, are the back office management applications are applications usually behind the

At the top, are the back office management applications are applications usually behind the scenes and are indirectly accessed via the management applications. These may include databases like corporate directory services or engines for applications that are enterprise-wide applications (examples are: Billing Systems, Service Process Management, …).

Management applications are designed for a specific function of manage- ment. Fault management, Accounting management and User management are applications to provide management functions to all of the under laying levels.

Access is provided to QoS Policy and Performance, Security and Software License under laying element managers or to the third party applications.

HiPath Quality of Service Management provides Centralized collection of QoS data from HiPath components that include analysis of QoS data (Re- porting), QoS based Service Level Management, transfer of HiPath QoS data to external applications and centralized allocation of QoS parameter to Hi- Path devices.

HiPath Quality of Service Management reduced life cycle costs such as s in- gle point of allocation of QoS data in the HiPath IP. Within network policy management it provides centralized and automated QoS data analysis as well as SLA Monitoring with automated SNMP alarming. This is the first tool to prove quality within the HiPath IP network.

first tool to prove quality within the HiPath IP network. The desktop is like the dashboard

The desktop is like the dashboard in your automobile or a window to the management world. Element managers and underlying applications from third parties can be opened and management functions performed.

The DLS Phone Element Manager provides deployment of new software that is downloaded to the

The DLS Phone Element Manager provides deployment of new software that is downloaded to the IP telephones as new loadware.

Element managers manage a single product category or a group of products in the same category.

Each component has its own management and administration interface, de- fined as an element manager. Each element manager is complemented by and integrated with the HiPath MetaManagement Application to provide the system administrator with the ability to manage a network of various network components, communication platforms and applications from a single univer- sal interface, to support the administration and serviceability of the entire enterprise solution. Real-time IP systems provide this element manager ca- pability for a multi-node or single node configuration of HiPath 2000, HiPath 3000, HiPath 5000, HiPath 4000 and HiPath 8000.

HiPath MetaManagement Structure

HiPath 4000 and HiPath 8000. HiPath MetaManagement Structure Many times the IT department is confused when

Many times the IT department is confused when we present HiPath Meta- Management. The IT staff may state we do not need HiPath MetaManage- ment because we have an umbrella management system in place now. There are some distinct differences. To identify where and when each solu- tion fits within the enterprise, some enterprises may be small and growing, they do have a management system until they reach a larger user or traffic size. They may elect to use Management today and when they grow to a large company, they may elect to have an umbrella management system. HiPath MetaManagement can still be integrated within the umbrella man- agement system. They perform different functions. Enterprises that currently have an umbrella management system need to have HiPath MetaManage- ment for the voice and related applications.

16. HiPath QoS 2000 Networking Infrastructure HiPath QoS 2000 is based on a scalable architecture
16. HiPath QoS 2000 Networking Infrastructure HiPath QoS 2000 is based on a scalable architecture

16. HiPath QoS 2000 Networking Infrastructure

HiPath QoS 2000 is based on a scalable architecture that allows it to be de- ployed both at the headquarters as well as branch offices. When imple- mented at the headquarters, HiPath QoS 2000 manages the links to the re- mote sites, and at branch offices, HiPath QoS 2000 handles the prioritization and protection of HiPath IP Real-Time System Communication and other business-critical applications.

In today's IP networks, all applications are important and have their specific value - from web access to enterprise resource planning (ERP) to database queries. Nevertheless applications have different QoS requirements, e.g. regarding bandwidth, transport speed, packet-loss etc. As companies move towards converged networks and add new solutions such as HiPath IP real- time Communication, the problem of business applications competing for resources on the network only intensifies. This problem can be solved with HiPath QoS 2000, the Quality of Service Solution that guarantees adequate network resources for all applications on the network, especially real-time and business-critical applications that directly affect the bottom line.

HiPath QoS 2000 optimizes application performance by providing an end-to- end QoS solution that intelligently monitors network resources, enforces business policies and creates reports using specific criteria to measure suc- cess. HiPath QoS 2000 incorporates multiple QoS mechanisms that handle all traffic types in one integrated platform. HiPath QoS 2000 was designed to be easy to use and to allow completely transparent deployment, thus minimizing the Total Cost of Ownership (TCO). It also makes applications more fault-tolerant and efficient by dynamically changing policies in the face of network problems. No other QoS solution provides this level of application optimization and guaranteed availability.

HiPath QoS 2000 delivers application performance management to enable real-time communication and business critical applications on IP infrastruc- tures. HiPath QoS 2000 eases concerns about migration by minimizing dis- ruption—building on current functionality, maintaining reliability of existing systems, and providing future investment protection. HiPath QoS 2000 sup- ports IP-enabled applications for customer relationship management, voice over IP, unified messaging, distance learning and collaborative video. It also goes a step further to enable applications like process control, services de- livery and supply chain management. QoS is a fundamental attribute of con- verged IP networks that support business applications. Thus, an im portant component of a solution is the HiPath QoS 2000 application performance, management system and HiPath QoSDirector, which enables centralized policy-management, distribution, monitoring and reporting.

Issue:March 2005

HiPath Real-Time IP Systems

53

o HiPath QoS 2000 brings End-to-End QoS and Traffi c Management for HiPath real-time Solutions

o

HiPath QoS 2000 brings End-to-End QoS and Traffi c Management for HiPath real-time Solutions with centralized Policy Management

o

Improved Performance (Packet Latency, Jitter, Loss) for distributed HiPath real-time Solutions, HiPath IP-Trunking Solutions and Re- mote Clients

o

HiPath QoS 2000 covers Enterprise Remote Sites / Small Data Centers form 512Kbps up to 100Mbps Large Enterprise Data Cen- ters / Service Providers

o

Comprehensive Policy Management and Monitoring with the HiPath MetaManagement System in IP Corporate Infrastructures

Optimize current applications Map business objectives to network resources to ensure maximum perform- ance for business-critical applications.

Deploy new applications faster Roll out new applications like VoIP and IP videoconferencing without impact- ing bandwidth requirements or business-critical applications.

Gain visibility into network usage Identify and manage applications, users and servers that are affecting net- work performance.

Control network related costs Reduce bandwidth requirements, saving on infrastructure and support costs. Capitalize on converged network technologies. Off-load expensive routers.

Maximize Return on Investment (ROI) Extend the life of existing infrastructure as you scale or add applications. Eliminate the need to over-provision bandwidth.

Maintain competitive edge Use assets most effectively to improve customer satisfaction and employee productivity.

In a customer environment, there are several components relying on, provid- ing, or managing QoS. They can be organized into the following structure:

o

IP Infrastructure (switches, routers) and the related administra- tion products

o

HiPath real-time IP systems and the corresponding element managers

o

HiPath Clients and the corresponding element managers

o

HiPath Applications and the corresponding element managers

o

HiPath MetaManagement

o

Customer specific IT applications & Network Management Sys- tems

HiPath MetaManagement provides the following features in regard to QoS functions:

o

QoS Configuration

o

QoS Data Collection

o

QoS Monitoring

o

Performance Management

o

Service Level Management (SLM)

o

GUI integration of 3rd Party products (e.g. Cisco Works) to be launched from the HiPath Management Desktop

QoS Policy & Performance Access - HiPath QoSDirector

QoS policy and performance access topology 17. HiPath Common Application Platform (HiPath CAP V3.0) HiPath
QoS policy and performance access topology 17. HiPath Common Application Platform (HiPath CAP V3.0) HiPath

QoS policy and performance access topology

QoS policy and performance access topology 17. HiPath Common Application Platform (HiPath CAP V3.0) HiPath CAP

17. HiPath Common Application Platform (HiPath CAP V3.0)

HiPath CAP HiPath CAP is a middleware that provides standard protocols and APIs for application developers (CSTA, CSTA 3, TAPI, JTAPI and others). It is a modular and scalable software which enables access to different communi- cation platforms (multi-connectivity) providing application portability across multi communication platforms (multi-domain).

HiPath common application platform (CAP) creates value for enterprises, fixed line carriers, mobile carriers and developer partners. HiPath CAP is an “ultimate interworking engine for application platforms”, leveraging current network infrastructures, communication platforms, applications and other items providing crossover investment protection. HiPath CAP brings different worlds together such as mobile networks, carrier networks and enterprise

networks, harmonizing all platforms with applications. Many customers are in a multi-vendor environment today and

networks, harmonizing all platforms with applications.

Many customers are in a multi-vendor environment today and need to protect those investments. HiPath CAP as the ultimate interworking engine enables non related platforms and applications to interwork as one solution. Normally interworking takes place for voice using the Q.SIG (Q.SIG signaling allows certain ISDN features to work in a single-or multi-vendor network) and CSTA (Computer supported telephony application) standards to allow diverse com- munication platforms and applications to communicate with each other. Hi- Path CAP provides the interworking of these diverse communication plat- forms to interwork with each other and with applications seamlessly.

HiPath CAP leverages current Siemens applications, third party applications and management providing access to HiPath real-time IP systems. In addi- tion, the new XML Phone Services interface enables the integration of web services that support IP phones and system phones, and provides a number of interesting phone performance features on an ad-hoc basis. XML also integrates well with back office applications and real-time IP systems.

HiPath CAP Configuration Scenario

Single CAP, ONE SWITCH

o

HiPath CAP resides on a single PC, with one component of each type installed.

o

HiPath 4000 real-time IP system example:

installed. o HiPath 4000 real-time IP system example: Single CAP, MULTIPLE SWITCHES HiPath CAP is installed

Single CAP, MULTIPLE SWITCHES

HiPath CAP is installed as a distributed system on several servers

close to the respective switch. Call control service can be distributed across the network based on

load balancing, performance or security. HiPath CAP Management (administration and licensing) can be in- stalled on any one server per distributed CAP installations.

What is new for HiPath CAP V 3.0 Future-proof architecture & connectivity to more real-time
What is new for HiPath CAP V 3.0 Future-proof architecture & connectivity to more real-time

What is new for HiPath CAP V 3.0

Future-proof architecture & connectivity to more real-time IP sys-

tems and OpenScape Enterprise class applications for HiPath 8000 & SURPASS hiQ

8000

Availability for Microsoft operating systems and LINUX

Customer satisfaction and opportunity for further integration of Web

Applications via XML Phone Services Support HiPath 4000 V3 .0

Support HiPath 3000/ HiPath 5000 V6 .0

Enhanced CSTA services

XML phone services brings content of Web Applications to IP- and

circuit switched phones Enhanced serviceability - HiPath user management & license man-

agement Connectivity to 3rd party switches

 

o

Alcatel

o

Nortel

o

Avaya

o

Cisco

Pure IP connectivity for HiPath Xpressions and other applications with a harmonized access to voice streams of HiPath 3000, Hi- Path4000 and HiPath5000

HiPath CAP sales opportunities

Get to know your customers business -- large or small, everyone

has a CTI requirement. REQUIRED to run CTI applications like SimplyPhone / ComAssis-

tant Can be sold for custom application development

Supports application sharing across multiple Hicom and HiPath en-

terprise communications platforms Enables centralized administration

Customer benefits

Flexibility to use applications based on standards.

CTI application support for clients in different infrastructures.

Support of centralized and decentralized application server con- cepts Integration of HiPath CAP and application

Support of centralized and decentralized application server con-

cepts Integration of HiPath CAP and application into the Management

System. Migration possibilities for infrastructure moves from classic tele- phone network to IP using the same application.

Value for Customers HiPath CAP allows the portability of applications becoming independent from communication platforms within mixed networks, supporting clients and de- vices.

Application partner benefits Multiple development cycles are not required as applications become inde- pendent of the telecommunication system. HiPath CAP is a software product and is supplied as a CD-ROM. This contains the HiPath CAP software, the installation guidelines and instructions as well as a detailed software devel- opment kit.

Value for Application Partners HiPath CAP ensures that their applications will work on various Siemens communication platforms and with different technologies reducing develop- ment time and effort.

Developer Benefits

Develop applications once - HiPath CAP ensures that they work with different switches in different technologies and if re- quired - at the same time.

Use HiPath CAP-provided services to enhance their own appli-

cations with management features, serviceability and security. Faster application development by leveraging HiPath CAP ser- vices

HiPath CAP Product Packages

HiPath CAP comes with different marketing packages HiPath CAP Entryoffers outgoing dialling functions for CSTA III, CSTA XML, TAPI and JTAPI interfaces for entry level CTI. HiPath CAP Standard offers the entire implemented scope of CTI functions without ACD components for CSTA III, CSTA XML, TAPI and JTAPI inter- faces. HiPath CAP Advanced offers the entire implemented scope of CTI functions including ACD components for CSTA III, CSTA XML, TAPI and JTAPI inter- faces. HiPath CAP XML Phone Services. With this new API, web applications could be integrated into the application

Microsoft .net to enhance productivity of business application on customer site. This feature supports circuit switched phones as well as IP phones and with a WML-adaptor also WAP-enabled devices e.g. optiPoint 600 (large display) or mobile phones are reachable. HiPath CAP Media Provides media call control with TAPI 2.1 format and WAV interface for streaming harmonized wav files for HiPath 3000, HiPath 4000 and HiPath

5000

Did you know that …

20,000 Siemens users already use HiPath CAP!

o They click and dial from the Siemens Corporate Directory

During the last 20 month 120.000 CAP clients for 3 r d party support are
During the last 20 month 120.000 CAP clients for 3 r d party support are

During the last 20 month 120.000 CAP clients for 3 rd party support are shipped SAP, Germany runs about 55,000 HiPath CAP clients with UM ap- plications

o

License Key Frame Agreements available

o

A couple of Independent Software Vendors (ISV) like NICE, Verint, Ostertag or C4B have bought prepaid clients

o

They package CAP clients with their own solution and re- sell it

o

HiPath CAP will be used to connect Aspect Call Center So- lution Uniphi to HiPath 4000

New Middleware Modules

Siemens and Microsoft Worldwide Alliance Bringing Real-Time Com- munication and Collaboration Solutions together

"The alliance of Siemens and Microsoft demonstrates forward thinking on behalf of each company about the future of converged voice and data lead- ership," said Dr. Brent Kelly, a senior partner at Boston-based Wainhouse Research. "While Live Communications Server allows voice and presence collaboration to be integrated with existing workflow tools -- all interfacing with legacy switches -- this is a smart move that can help a very broad cus- tomer base transition smoothly to next generation Voice over IP (VoIP) solu- tions."

"Siemens and Microsoft provide presence-based, real-time communication objectives to help erase the communication gaps that remain between the personal computer and the office telephone," said Bernd Kuhlin, president of Enterprise Networks Systems at Siemens Communications. "Together we've aligned Live Communications Server 2005, 'Istanbul' and the HiPath Open- Scape product to deliver a shared vision of communication tools that are standards -based and presence-enabled so that enterprises can gain strate- gic advantages from real-time collaboration. Now we're cooperating closely in the field to bring the benefits of that shared vision to customers."

A new enterprise solution that will allow users of Microsoft's "Istanbul" to per-

form tasks such as click-to-call, control functions of Siemens and other ve n- dors' PBX or IP-PBX connected desktop phones, and receive notification of calls coming to their desktop phones, empowering them to decide how best

to take calls. As with instant messaging, presence technology will be built

into the solution to let users see phone status as part of overall user pres- ence.

18 Summary   The HiPath real-time IP systems offer one of the world’s most comprehen-
18 Summary   The HiPath real-time IP systems offer one of the world’s most comprehen-

18

Summary

 

The HiPath real-time IP systems offer one of the world’s most comprehen- sive and innovative portfolio of enterprise communications products & ser- vices. We leverage existing infrastructure investments into the future while migrating to 2gIP business advantages. We help customers intelligently and

easily apply industry leading communications solutions to limit business risk while improving business performance in a logical step -by-step fashion. We remove every possible gap in business processes and speed up the enter-

prise

With the lowest possible levels of financial & security risk.

“Siemens has gone farther than other vendors in articulating its vision and we have positioned ourselves as a forward-looking company in IP and business improvement. Siemens is the leader with a forward looking vision and exe- cution proof points of that vision”. Jeff Snyder, enterprise communications analyst with Gartner Inc., a technology research firm based in Stamford, Connecticut.

19.

Abbreviations:

1gIP

First generation IP

2gIP

Second generation IP

ACD

Automatic call distributor

AP

Access Point

APS

Automatic switching protection

ARP

Address Resolution Protocol

ATM

Asynchronous Transfer Mode

BHCC

Busy hour call calculation

CAP

Common Application Platform

C.C.S.

Centum (Hundred) Call Second

CC

Common Control

CDR

Call Detail Recording

CLEC

Competitive local exchange carrier

CO

Central office

CPE

Customer premise equipment

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60

CorNet Corporate Networking (Siemens proprietary protocol) cPCI Compact Peripheral Component Interconnect CSTA Computer

CorNet Corporate Networking (Siemens proprietary protocol) cPCI Compact Peripheral Component Interconnect

CSTA

Computer supported telecommunication applications

CTI

Computer telephony integration

DDE

Dynamic data exchange

DMC

Direct Media Connection

DSP Digital signal processor

DTMF

Dual-tone multifrequency (DTMF) signaling

ERP

Enterprise Resource Planning

GUI Graphical user interface

HDMS HiPath domain management system

HFA

HiPath feature access

HG

HiPath Gateway

HHS

HiPath Host System

HW

Hardware

HHS

Hicom Host System

I/F

Interface

I&C

Information and Communication

ILEC

Independent local exchange carrier

ISDN

Integrated Services Digital Network

ISV Internet service provider

IP

Internet Protocol

IPDA

Internet protocol distributed architecture

JTAPI

Java Telephony API

LAN

Local Area Network

MG

Media gateway

MGCP

Media gateway control protocol

MO

Magneto Optical

NBCS

Network Based Communication System

NCUA

NBCS Control Unit ATM

NCUI

NBCS Control Unit IP

NCUT

NBCS Control Unit TDM

NGN

Next generation network

Q.Sig

Q.Signaling

PBX

Private Branch eXchange

PDA

Personal digital assistants

PRI Primary rate interface

PSTN

Public Switched Telephone Network

RAS

Remote access server

RBOC

Regional bell operating company

RCMX

Remote Communication Module Extended

ROI

Return on investment

RSM

Real-time services manager

RTP

Resilient telecom platform

SCAA

Smart Card Access Application

SLMA

Singe line

SIP Session Initiation Protocol

SMG

Survivable media gateway

SNMP

Simple Network Management Protocol

SW

Software

TAPI

Telephony application programming interface

TCO

Total cost of ownership

TCP

Transmission Control Protocol

TDM

Time Division Multiplex

TCP

Transmission Control Protocol

QoS

Quality Of Service

UDP

User Datagram Protocol

VPN

Virtual Private Networking

XML

Extensible Markup Language

WAN

Wide Area Netwok

To learn more about Siemens’ Enterprise strategy and the portfolio, please visit:

To learn more about Siemens’ Enterprise strategy and the portfolio, please visit:

http://www.siemens.com/index.jsp?sdc_p=pHPofclsmnu0

If you have access to the Siemens Intranet, more White papers can be found at

https://netinfo.icn.siemens.de/icnenspc/strategie-planung/white_papers

© Siemens AG 2005 • Communications • Hofmannstr. 51 • D-81359 München

The information provided in this white paper contains merely general descriptions or characteristics of performance which in case of actual use do not always apply as described or which may change as a result of further development of the products. An obligation to provide the respective characteristics shall only exist if e x- pressly agreed in the terms of the contract. Availability and technical specifications are subject to change without notice. Printed in Germany.